CERTIFICATE FROM GUIDE

This is to certify that the project entitled “Training efforts in the financial
industry and determining the effectiveness of the critical programs” is
successfully done by Ms. Pooja Parshuram Thale during the Third year of
her course in partial fulfillment of the Master Degree in Human Resource
Management under the University of Mumbai through the Prin. L. N.
Welingkar Institute of Management Development & Research, Matunga,
Mumbai-400019.

This project represents the work done by Ms. Pooja Parshuram Thale under
my guidance & the record of Interactive sessions with me during the
preparation of the Project are as under:

Interactive Session No. Date Signature of Guide

(Minimum Three)
1. 30th June 2018 ___________________
2. 29th Sep 2018 ___________________
3. 1st Nov 2018 ___________________

Date: 4th Nov 2018 Signature of the Project Guide

Name of the Project Guide: Prof. Ravindra Naik

Address: Prin. L. N. Welingkar Institute of Management Development &

Research, Matunga, Mumbai-400019.

Tel.No./ Mobile No.9819980374

Email ID: arshiva2004@yahoo.co.in

Acknowledgement

Apart from own efforts, the success of our project depends largely on the
encouragement and guidelines of many others. I take this opportunity to
express my gratitude to the people who have been instrumental in the
successful completion of this project.

I would like to show my greatest appreciation to Prof. Ravindra Naik for

giving me the opportunity and encouragement to work on this project.
Without his tremendous support and guidance this project would not have
materialized.

The guidance and support received from all who contributed and who are
contributing to this project, was vital for the success of the project.

I am truly grateful for their constant support and help.

I would also like to thank my family and friends and to God, who made all
things possible.
Table of Contents

Page
Sr No Topic
No
1 1.1 Introduction 1

2.1 Training and Human Resource Management 2

2
2.2 Role of HRD Professionals in Training 3

3.1 Training and Development 4

3.2 Importance of Training and Development 6

3
3.3 Training and Development Objectives 8

3.4 Models of Training 11

4 4.1 Training needs analysis 18

5 5.1 Learning and Training 24

6.1 Training Inputs 26

6.2 Training Implementations 27

6
6.3 Training Evaluation 29

6.4 Return on Investment concept 33

7 7.1 Best Time to impart training to employees 34

8.1 Research & Analysis 37

8.2 Objective Of Study 38

8
8.3 Methodology 38

8.4 Limitations 39

9.1 Introduction to the Indian financial industry 40

9.2 Need of training in financial industry 47

9 9.3 Training programs conducted in the financial industry 49

9.3.1 Royal Bank of Scotland 49

9.3.2 The Honkong and Shanghai Bank Ltd 54

 Page
Sr No Topic
No
10.1 Trends & Findings of the Research 57
10
10.2 Conclusion 97

11 11.1 Questionnaire 99

12 12.1 Bibliography 102

Project Summary

The global economy of the day has endangered the survival of every
organization and in particular those who want to have a competitive edge
over the others. The competitive edge may be a distant dream in the absence
of Superior Quality Products which otherwise is the function of well-trained
employees. Today resources are scarce and have to be used carefully and
trainers of all kinds are required to justify their position and account for
their activities.

Training activities, which are ill directed and inadequately focused, do not
serve the purpose of the trainers. The trainees or the organization hence
identification of training needs becomes the top priority of every progressive
organization. Identification of training needs, if done properly, provides the
basis on which all other training activities can be considered and will lead to
multi skilling, fitting people to take extra responsibilities increasing all
round competence and preparing people to take on higher level
responsibility in future.

Every employee in an organization needs to be well trained and experienced

to perform the activities which are part of the job. If current and potential
job occupants can meet all the requirements then the training is not
important. When this not the case, it is necessary to lift the skill levels and
increase the versatility, knowledge and adaptability of employees.

It is being increasing common for individual to alter careers many times

throughout their operating lives. The probabilities of any young person
learning a job today and having those skills go basically unchanged during
the forty or so years if his career is extremely

Unlikely, may be even impossible. In a speedy ever – changing

society worker coaching isn't solely associate activity that's fascinating.
However additionally associate activity that a company should commit
resources to if it's to maintain a viable and knowledgeable work force.

The project covers the training and development in theoretical way as well
as new concepts, which are in trend now.

Here we have discussed what would be the input of training if we ever go for
and how can it is good to any organization in reaping the benefits from the
money invested in terms like return on investment. In this project we can
identify the training need of any employee and how what kind of training he
can go for? Training being covered in different aspect likes integrating it with
organizational culture. The effective and recent available trends in training
method. The results which we can derived out of it. The best way to evaluate
training and its effectiveness.

Few of the companies practicing training in unique manner a lesson for

other to follow as to how to train and retain the best resource in the world to
reap the best out of it.

Development is integral part of training if somebody is trained properly and

efficiently the developments of that individual and the company for whom he
is working. Here we discussed about development of employee, how to
identify the needs, and after developing how to develop executive skill to
sharpen their knowledge. Learning should be the continuous process and
one should not hesitate to learn any stage.