Appandix-1

KNOWLEDGE MANAGEMENT (KM) QUESTIONNAIRE

Questionnaires for employees:

• Please put a tick mark hd in the appropriate box wherever required

(A) General Information:-________________________________________________

1. Gender:
□ Male □ Female

2. Education:
□ Bachelor Degree □ Master Degree
□ Any professional Degree □ Diploma/ Certificate

3. Years of work experience:

□ 1-5 Years □ 6 - 10 Years □ 11 - 15 Years □ 16-20 Years

(B) Existing status of knowledge management:_______________________________

1. Do you know about knowledge Management?
□ Yes □ No
2. What is your opinion about Knowledge Management (KM)?
□ Something they are already doing but not under the same name.
□ It is strategic part of your business.
□ Something that could be beneficial for the organization
□ It is just a management fad
□ Never heard of it.
□ If any other, please specify______________________ _

3. Do you consider your firm as a knowledge-based firm?

□ Yes □ No Qdon’t Know

4. Does your company recognize knowledge as a part of their asset base?

□ Yes □ No Qdon’t Know

5. What is the current status of Knowledge Management Practices in your company?
□ Not in existence at all □ Intermediate stage
□ Introduction stage □ Growth stage
6. How will you rate the Knowledge Management practice in your company?

□ Very good □ Good □ Adequate

□ . Very poor □ Poor

(e) Training, Culture, Policies and Strategies:________________________________

1. What is the attitude of senior management with reference to KM in your company?
□ Sees it as very important and provides full support
 □ Sees it as very important but hardly supports it
□ Sees it useless and hardly affects
□Was very supportive in the beginning but now lost interest
2. Which one of the following best describes your company culture?
□ Basic values & purpose emphasises on sharing of knowledge
□ Open, encouraging & supportive culture
□ Knowledge management exists in each and everybody’s job and so everybody has the best of
knowledge.
□ Knowledge management is the task of a few designated ones and there is no need for
knowledge sharing.

3. Have you received any knowledge-management training for new technologies?

a) Yes □ b) NoO
If yes, do you think it is helpful or not?
a) very useful □ b) some help □ c) not useful

b)
4. How much knowledge management training have you had within this company?
a) NoneQ b) 1-10 hours □
c) 11-25 hours □ d) 26-50 hours □
e) 51+ hours □

5. Which of the following is the main channel that you prefer to use to obtain information?
□ Colleagues
□ Information resources within the department
□ Intranet
□ Internet
□ Others (please specify):_______ ___________________ __

6. What is the primary reason for your preference for that particular channel?
□ They are easily accessible
□ The information they have is relevant
□ The information they have is of high quality
□ Others (please specify):______________________________

7. Is there a written knowledge management policy or strategy in your organisation?

□ Yes □ No □ Don’t know

8. Is there policies or programs intended to improve worker retention?

□Yes □ No □ Don’t know

9. At which level of the organization it is most suitable to implement a knowledge management

strategy?

□ Company Level □ Business Unit/Division Level

□ Department Level □ At all Levels
 (d) Out of 24 identified knowledge management practices which organization is adopting which
practice or which practices were most commonly used in organization

F'......................... ' '

Knowledge Management checklist
" ............................wawmrtWfriT.'!'!-...........
w =
Status/Response
Query
Yes No

Knowledge Sharing

Useful knowledge can be easily shared and acted upon

People at workplace share their experiences and knowledge willingly

Formal channels for knowledge sharing (like meeting, courses, tours and similar activities)

Providing incentives for knowledge sharing

Knowledge Transfer
Well defined processes for creation, capture, and acquisition of knowledge.

Much time is taken by an employee to get the relevant knowledge

i rust, give & take and openness of participants are key elements for KT

I am sure it is feasible that we can learn from each others knowledge

Store knowledge

Documented procedures centrally stored for ease of access across the firm

Stored knowledge is quite important, relevant and latest

Do you record of all your informal discussion or meeting?

Knowledge creation

It is the job of R&D department only

View as everyone’s job and everybody contributes to it

Top management takes active interest in it and supports it continuously

It is a part of organizational philosophy & culture

Organization Learning

Learning organization values supported by formal policy statement and organization

Encourage people to understand and manage their ideological work

Encourage people to participate in a variety of informal learning opportunities

Establishing clear operational guidelines to help staff learning

Culture to encourage good communication, teamwork, innovation and lifelong learning

Hardware and software technologies are available to support learning

Culture

Corporate culture affects retention

Knowledge sharing and learning are valued in my company culture

A virtual platform where people can contact each other is a suitable option
(e) Knowledge Management Technologies:

1. Which technologies are presently being used by employees in your organization for
Managing Knowledge?
Please rate on a scale of 5 to 1, where5=StronglyPreferred and l=Very Least Preferred

Technology Strongly Preferred Neutral Least Very Least

Preferred Preferred Preferred
(5) (4) (3) (2) (1)

Internet

Intranet

Customer relationship management

Management Information System

Expert Networks

E-mail

Video conferencing

Data warehousing

Browsers

Content Management

Knowledge Portals

Data support system

Information Technology

E- Learning

Groupware

Data management system

Community of Practices

Story Telling
If any other, please specify

(Thank you for your kind support)