Functional Structure:

• Support departments: corporate affairs, audit, co-ordination.

• Director Refinery: refinery, corporate planning, joint venture refineries and special projects.

• Director Finance: Corporate finance and EDP.

• Director Marketing: retail, industry, lubricants, LPG and aviation segments.

• Director Personnel: H.R. and Admin.

CMD

Company Corporate
Secretary Affairs

Audit Coordination

Director Director Director

Director Finance
Refineries Personnel Marketing

Personnel & Corporate

I/C Refinery Aviation
Admin Finance
Corporate LPG

I/C Refinery H.R. Corporate S&D EDP

E & P Marketing

Corporate Corporate
Planning Communication
Corporate Sales

JV Refineries
Corporate Lubes

Special Projects
Regional GMs
 Director
Marketing

General Manager General Manager General Manager General Manager

East West North South

Divisional Divisional Divisional Divisional

Manager Manager Manager Manager
PTN BBSR KCL RNC

Manager Manager
Manager Sales
Engineering Operations

Sales Officer Operations

LPG Officers

Area Sales Officer

BBSR

Area Sales Officer

SBP

Area Sales Officer

BAM

Regional Structure

• 4 regions , 22 divisions

• Divisional Manager : sales, operations, engineering.

• Different customer segments like retail, L.P.G, industrial.

EMPLOYEE STRATEGY

BPCL fosters effective value-based HR processes for development of people and their organisational
capabilities with a view to provide them with a competitive edge and aim to realise their personal
vision in tandem with the organization`s vision. The thrust areas include:

 Performance Management- Links organization `s goals with individual performance goals

 Competency Modelling- Recognize competencies and capabilities of employees to bridge
gaps through appropriate training and developmental programmes

 Multi-skilling- Encourage employees to take up initiatives in new technological and

managerial areas like Enhanced Fuel Proposition, Add-on Stores, One Stop Truck Shops,
Customer relationship management solutions, Tracking Customer Receivables , Monitoring
Cretit management, Inventory Management etc.