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  • Average Handling Time

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    Ajay
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    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
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    0 views1 page

    Average Handling Time

    Uploaded by

    Ajay
    SIX SIGMA PRACTICE PROJECT

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Day Call 1 Call 2 Call 3 Call 4 Call 5 Call 6 Call 7 Call 8 Call 9 Call 10 Call 11 Call 12

    1 19.593 9.303 16.972 17.394 12.871 11.325 14.403 16.331 9.197 19.583 10.792 12.97
    2 16.71 14.195 14.237 7.571 8.593 10.587 14.819 16.928 16.692 18.397 14.695 15.081
    3 16.67 10.094 13.702 11.198 10.765 10.048 16.486 11.355 7.29 6.324 19.548 11.9
    4 11.82 13.435 13.77 13.68 11.548 9.867 12.313 13.56 12.237 11.869 14.402 14.447
    5 16.127 16.129 16.184 16.495 14.593 10.806 16.576 16.76 17.558 17.083 15.15 16.548
    6 10.75 14.51 15.583 11.649 14.823 12.984 19.08 21.111 12.881 14.867 11.248 14.046
    7 12.384 15.21 17.317 15.498 10.496 10.111 10.051 8.026 13.013 10.004 13.698 13.083
    8 14.718 23.197 16.346 11.136 13.198 11.525 10.463 17.56 11.797 20.87 10.482 11.534
    9 11.588 17.624 15.54 10.772 15.778 15.3 24.075 10.215 11.757 14.807 11.571 10.683
    10 15.583 6.079 21.637 8.116 11.378 13.477 13.013 13.669 13.897 13.495 14.487 15.641
    11 15.156 11.946 14.329 15.004 14.051 8.655 16.748 13.946 11.617 16.737 19.252 15.193
    12 11.224 12.463 10.866 17.898 10.716 20.52 11.982 8.721 12.295 10.907 14.025 20.676
    13 18.753 11.91 16.391 16.122 19.041 10.908 12.057 13.94 15.226 18.076 14.235 11.474
    14 16.145 13.303 7.03 16.829 14.392 16.885 12.274 13.754 16.462 19.676 8.285 7.175
    15 14.492 18.027 14.084 20.791 16.038 18.651 14.476 9.97 19.85 11.059 19.421 7.897
    16 14.28 11.672 15.926 17.391 19.955 15.925 13.97 19.445 15.498 13.953 14.632 16.625
    17 11.977 16.696 14.25 14.008 17.644 6.832 17.163 12.325 18.035 11.819 8.699 10.034
    18 16.585 11.424 14.881 12.628 15.804 12.334 12.835 12.746 13.385 11.988 18.181 18.154
    19 14.694 11.623 18.13 17.47 18.228 13.553 13.752 14.468 17.645 13.788 16.738 18.835
    20 12.045 15.203 10.867 13.488 13.479 20.025 14.711 14.163 17.831 14.467 14.853 13.388
    21 13.672 11.333 11.074 21.057 13.607 10.281 17.028 15.553 18.743 22.957 15.755 14.414
    22 20.251 14.176 11.869 12.175 10.751 11.145 12.623 11.28 17.516 8.602 14.128 12.921
    23 17.037 9.608 14.025 11.982 18.745 10.399 15.744 14.49 16.778 8.562 17.782 11.74
    24 17.037 9.608 14.025 11.982 18.745 10.399 15.744 14.49 16.778 8.562 17.782 11.74
    25 17.434 14.735 18.109 11.134 16.357 10.836 14.678 14.64 12.081 18.614 11.311 8.706
    26 10.614 16.434 5.142 11.966 8.435 17.41 10.516 11.395 13.789 14.194 15.303 15.823
    27 12.809 6.745 16.069 8.362 15.703 10.416 17.42 9.113 13.055 19.969 12.084 9.801
    28 11.474 12.434 11.531 13.402 8.921 15.684 8.023 15.365 15.933 16.643 11.176 16.424
    29 10.933 14.574 15.974 20.264 10.825 15.563 17.504 15.566 10.929 12.976 15.651 14.406
    30 13.19 9.026 14.913 20.799 15.718 13.481 16.515 16.482 18.52 15.611 14.515 13.717

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