Presented by

Maan Singh
M.Pharm(Pharmaceutics)
(Dept. of Pharmaceutical Science)
BBAU Lucknow

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Content
 Introduction to total quality management (TQM)
 Concept of TQM
 Defination of TQM
 Principles of TQM
 TQM evolution
 Advantage
 Disadvantage
 Model of TQM
 Conclusion
 Reference
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 Total Quality Management

Total - made up of the whole

Quality - degree of excellence a product or service

provides
Management - act, art or manner of planning, controlling,
directing etc

Therefore “TQM is the art of managing the whole to achieve

excellence”

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Concept of Quality

 Based on judgments by an individual or organisation

 Fitness for purpose
 Corresponds to a rating

 Based on acceptable performance

 Meeting goals
 Meeting requirements

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QUALITY OF PHARMACEUTICAL PRODUCT

 Five Characteristics decide quality of product-

Identity

Strength

Purity

Safety

Efficacy
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 TQM

 “Total quality management (TQM) has been defined as an

integrated organizational effort designed to improve quality
at every level”.
OR

 “The process to produce a perfect product by a series of

measures require an organized effort by the entire company
to prevent or eliminate errors at every stage in production is
called total quality management”

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 The three aspects of TQM

 Based on TRIPLE ‘C’ concept

A. Counting:-Tools, techniques, and training in their use for

analyzing, understanding, and solving quality problems

B. Customers- Quality for the customer as a driving force and

central concern
C. Culture- Shared values and beliefs, expressed by leaders that
define and support quality.

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The key elements of the TQM

1. Focus on the customer.

2. Employee involvement

3. Continuous improvement

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TQM is the foundation for activities, which includes:

 Meeting customer requirements

 Reducing development cycle times

 Reducing product and service costs

 Systems to facilitate improvement

 Focus on processes / improvement plans

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Advantage of TQM:

 Improves reputation

 Higher employee morale

 Lower cost

 Quality control inspector

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Disadvantage:

 Initial introduction cost.

 Benefits may not be seen for several years.

 Workers may be resistant to change.

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 Conclusion

 Groups should be encouraged to work closely and

effectively, and should focus on quality improvement
and customer satisfaction.

 Teamwork is the key to involvement and participation.

 Substantial inflow of resources, adequate training,

workforce participation and effective measurement
techniques are some of the key success factors.

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 Reference

 Text book of total quality management by L.Suganthi and

anand A.Samuel,2nd edition, 2005, page no.49-61.
 Total quality management by R.S Nagaranjan,
A.A.Arivalangar, new age international publishers,1st
edition,2009,page no.21
 www.slideshare.com/tqm in pharma industry.

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Thank You for
your Attention

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