Bible - To Do Mapping

Curren
To Do Type Description Role ID
C1-ADSUS Adjustments In Suspense For Too Long CM-ERGSUPP
C1-STREV Review Service Task CM-ERGSUPP
CMMTMSAC Manual Intervention required to cancel Service CM-ERGSUPP

Agreement
CMBPAYX To Do Type for BPAY Errors CM-RECEIPT
CMDRTERR Unable to add default retail tariff for meter CM-TRFINVT

register
CMMTMSOC Manual Intervention required to cancel Service CM-ERGSUPP

Order
CMSOMFU Service Order Follow Up Required CM-TECSUPP
DT H/L N Fails hi/low limit non-residential CM-TECSUPP
DT H/L R Test result fails hi/low residential CM-TECSUPP
PF Power factor greater than Threshold Percent CM-ERGSUPP
C1-ADAPP Adjustments Requiring Approval CM-COMCC
CMGNCCO Generic To Do for Customer Complaint Owner CM-GENTODO
CMGNSME Generic To Do for SME CM-GENTODO
TD-CCCB Customer contact callback CM-GENTODO
CMCPPYTD Capacity To Pay To Do CM-COMCC
CMDEENTD De-energisation Raised for Large Customer To Do CM-COMCC
CMNBBBRK NBB Break To Do
DEPREF Cash deposit refund review CM-COMCC
STOPSATD Create To Do for Stopped SA if there is any active CM-COMCC

pay plan
CM-NEMAD To Do Type For Customer Contact Without Email CM-CSBKOF

Address
CMBROEXT To do for unsuccessful brochure data extract CM-ERGSUPP
CMHSRVW HEEAS Application Processing Case For Review CM-HARDSHP
CMINVMOB Invalid Mobile Number CM-CSBKOF
CMLSCNCL Life Support Case - Cancelled CM-CSBKOF
CMLSRVW Life Support Case For Review CM-HARDSHP

CMMMOB Missing Mobile Number To Do Type CM-CSBKOF
CMUNACCT Unable to Determine Account To Do Type CM-CSBKOF
CMWPACEX To do for unsuccessful welcome pack data extract CM-ERGSUPP
TD-APOVL Auto pay amount over limit CM-CSBKOF
TD-ECBK Order callback CM-CSBKOF
TD-EPND Pending orders CM-CSBKOF
TD-NOBC Accounts without bill cycle CM-BLEXMGT
CM-BICPT Bill Intercept CM-BLEXMGT
C1-CRDBS Corrected Read with Freezable Bill Segment CM-BLEXMGT
BILLING Create Bill Using Bill Cycle Errors CM-ERGSUPP
CM-NTC MTM CATS CR Network Tariff Code Change CM-B2BCATS
C1-RDSER Interval Register Data Set Exception CM-B2BCATS
CM-1020L MTM CATS CR 1020 NMI Loss Completed CM-B2BCATS
CM-TDPMD Provide Meter Data To Do CM-CSBKOF
NCFSSPS New consumption for stopped SP CM-TECSUPP
TD-BSERR Bill segments in error CM-TECSUPP
TD-HILO Meter Read High/Low Error CM-TECSUPP
CMUNKDEV Device unknown in CC&B CM-BLEXMGT
CM_MPDTD Manual Payment Distribution To Do Type CM-RECEIPT
CMNMISP NMI connected to multiple SP in CC&B CM-BLEXMGT
CMNMIMIS NMI not in CC&B CM-BLEXMGT
CMNOTEEQ Retailer not Ergon Energy Queensland (EEQ) CM-BLEXMGT
CMTNICHG TNI from UMS Inventory is not the same from the CM-BLEXMGT
SP's TNI
A2-GENTD MTM Generic To Do Type CM-TECSUPP
CM-1020W MTM CATS CR 1020 NMI Win Completed CM-B2BCATS
CM-CRCAN MTM CATS CR Cancellation CM-B2BCATS

CM-EXTSP MTM CATS Extra Service Points CM-B2BCATS
CM-FVAL MTM CATS C4 Failed Validation CM-B2BCATS
CM-LOSS MTM CATS CR NMI Loss Notification CM-B2BCATS
CM-NDMUL MTM CATS NMID Multi NMI Result CM-B2BCATS
CM-NOSP MTM B2B SO No Service Point Found CM-B2BCATS
CM-OBJ MTM CATS CR Objection Notification Received CM-B2BCATS
CM-REJ MTM Market Message Rejection CM-B2BCATS
CM-REJAC MTM B2B Site Access Notification Rejection CM-B2BCATS
CM-REJAD MTM B2B Site Address Notification Rejection CM-B2BCATS
CM-REJCU MTM B2B Customer Details Notification Rejection CM-B2BCATS
CM-REJHI MTM High Priority Market Message Rejection CM-B2BCATS
TD-SSFTL Pending start/stop SA for too long CM-B2BCATS
CM-SOCOM MTM B2B SO Completed CM-B2BCATS
CM-SOINC MTM B2B SO Response - Field Work Incomplete CM-B2BCATS
CM-SOSPN MTM B2B SO Response - Special Notes CM-B2BCATS
CM-TARCH MTM CATS CR Meter Register Tariff Change CM-B2BCATS
CM-WARN MTM B2B Request - Accepted with Warning CM-B2BCATS
CMCQCTSO Raise Outbound CATS and SO Requests - Change CM-B2BCATS

Retailer Transa
CMNMISUF MTM CATS Add NMI Suffix upon receipt of 30XX CM-TECSUPP
CATS Message
CMCHRONI Chronic Hardship Case For Review CM-HARDSHP
CMHSINIT Hardship Case For Review CM-HARDSHP
CMPRMSTN Hardship Post-Milestone Review CM-HARDSHP
CMRVWHS Hardship Case For Review CM-HARDSHP
CMEQBLL Enquiries - Billing CM-BLEXMGT
CMEQBLLE Enquiries - Billing Escalated CM-BLEXMGT
CMEQBLLU Enquiries - Billing Unresolved CM-BLEXMGT
CMBRBILL Breach Case For Review - Billing CM-BRBILL

CMBRCHRV Breach Case For Review CM-BREACH
CMBRCRED Breach Case For Review - Credit CM-BRCRED
CMBRCSC Breach Case For Review - CSC CM-BRCSC
CMBRHSDS Breach Case For Review - Hardship and Dispute CM-BRHSDS
CMBRMINT Breach Case For Review - Market Interface CM-BRMINT
CMBRMKTG Breach Case For Review - Marketing CM-BRMKTG
CMBRREGC Breach Case For Review - Regulatory Compliance CM-BRREGC
CMEQCRDE Enquiries - Credit Escalated CM-COMCC
CMEQCRDT Enquiries - Credit CM-COMCC
CMEQCRDU Enquiries - Credit Unresolved CM-COMCC
CMEQCS Enquiries - Customer Service CM-CSBKOF
CMEQCSE Enquiries - Customer Service Escalated CM-CSBKOF
CMEQCSU Enquiries - Customer Service Unresolved CM-CSBKOF
CMEQMRBE Enquiries - Marketing / Brand Escalated CM-MKTGCOM
CMEQMRBN Enquiries - Marketing / Brand CM-MKTGCOM
CMEQMRBU Enquiries - Marketing / Brand Unresolved CM-MKTGCOM
CMEQMRT Enquiries - Market Transfers CM-B2BCATS
CMEQMRTE Enquiries - Market Transfers Escalated CM-B2BCATS
CMEQMRTU Enquiries - Market Transfers Unresolved CM-B2BCATS
CMEQPRDE Enquiries - Products Escalated CM-CSBKOF
CMEQPRDT Enquiries - Products CM-CSBKOF
CMEQPRDU Enquiries - Products Unresolved CM-CSBKOF
CMEQPYME Enquiries - Payment Channels Escalated CM-CSBKOF
CMEQPYMT Enquiries - Payment Channels CM-CSBKOF
CMEQPYMU Enquiries - Payment Channels Unresolved CM-CSBKOF
CMEQSPRE Enquiries - Supply / Provision (Energy) Escalated CM-CSBKOF
CMEQSPRU Enquiries - Supply / Provision (Energy) Unresolved CM-CSBKOF

CMEQSPRV Enquiries - Supply / Provision (Energy) CM-CSBKOF
CMTDBLL Complaint General - Billing CM-BLEXMGT
CMTDBLLE Complaint General - Billing Escalated CM-BLEXMGT
CMTDBLLU Complaint General - Billing Unresolved CM-CSBKOF
CMTDCRDE Complaint General - Credit Escalated CM-COMCC
CMTDCRDT Complaint General - Credit CM-COMCC
CMTDCRDU Complaint General - Credit Unresolved CM-COMCC
CMTDCS Complaint General - Customer Service CM-CSBKOF
CMTDCSE Complaint General - Customer Service Escalated CM-CSBKOF
CMTDCSU Complaint General - Customer Service Unresolved CM-CSBKOF
CMTDMRBE Complaint General - Marketing / Brand Escalated CM-MKTGCOM
CMTDMRBN Complaint General - Marketing / Brand CM-MKTGCOM
CMTDMRBU Complaint General - Marketing / Brand Unresolved CM-MKTGCOM
CMTDMRT Complaint General - Market Transfers CM-B2BCATS
CMTDMRTE Complaint General - Market Transfers Escalated CM-B2BCATS
CMTDMRTU Complaint General - Market Transfers Unresolved CM-B2BCATS
CMTDPRDE Complaint General - Products Escalated CM-CSBKOF
CMTDPRDT Complaint General - Products CM-MKTGCOM
CMTDPRDU Complaint General - Products Unresolved CM-CSBKOF
CMTDPYME Complaint General - Payment Channels Escalated CM-CSBKOF
CMTDPYMT Complaint General - Payment Channels CM-CSBKOF
CMTDPYMU Complaint General - Payment Channels CM-CSBKOF

Unresolved
CMTDSME Billing Complaint To Do for SME CM-BLEXMGT
CMTDSPRE Complaint General - Supply / Provision (Energy) CM-CSBKOF

Escalated
CMTDSPRU Complaint General - Supply / Provision (Energy) CM-CSBKOF

Unresolved
CMTDSPRV Complaint General - Supply / Provision (Energy) CM-CSBKOF
CMOBBLL Dispute Complaint - Billing CM-ESCCMPT

CMOBBLLE Dispute Complaint - Billing Escalated CM-ESCCMPT
CMOBBLLU Dispute Complaint - Billing Unresolved CM-ESCCMPT
CMOBCRDE Dispute Complaint - Credit Escalated CM-ESCCMPT
CMOBCRDT Dispute Complaint - Credit CM-ESCCMPT
CMOBCRDU Dispute Complaint - Credit Unresolved CM-ESCCMPT
CMOBCS Dispute Complaint - Customer Service CM-ESCCMPT
CMOBCSE Dispute Complaint - Customer Service Escalated CM-ESCCMPT
CMOBCSU Dispute Complaint - Customer Service Unresolved CM-ESCCMPT
CMOBMRBE Dispute Complaint - Marketing / Brand Escalated CM-ESCCMPT
CMOBMRBN Dispute Complaint - Marketing / Brand CM-ESCCMPT
CMOBMRBU Dispute Complaint - Marketing / Brand Unresolved CM-ESCCMPT
CMOBMRT Dispute Complaint - Market Transfers CM-ESCCMPT
CMOBMRTE Dispute Complaint - Market Transfers Escalated CM-ESCCMPT
CMOBMRTU Dispute Complaint - Market Transfers Unresolved CM-ESCCMPT
CMOBPRDE Dispute Complaint - Products Escalated CM-ESCCMPT
CMOBPRDT Dispute Complaint - Products CM-ESCCMPT
CMOBPRDU Dispute Complaint - Products Unresolved CM-ESCCMPT
CMOBPYME Dispute Complaint - Payment Channels Escalated CM-ESCCMPT
CMOBPYMT Dispute Complaint - Payment Channels CM-ESCCMPT
CMOBPYMU Dispute Complaint - Payment Channels CM-ESCCMPT

Unresolved
CMOBSPRE Dispute Complaint - Supply / Provision (Energy) CM-ESCCMPT

Escalated
CMOBSPRU Dispute Complaint - Supply / Provision (Energy) CM-ESCCMPT

Unresolved
CMOBSPRV Dispute Complaint - Supply / Provision (Energy) CM-ESCCMPT
CMTDFCO This To Do Type will be created once the To Do for CM-ESCCMPT

the SME
CM-RVAPO Reversal payment - Australia Post
CM-RVBPY Reversal payment - BPAY
CM-RVBPI Reversal payment - BPAYI Lockbox

CM-RVCPY Reversal payment - Centrepay
CM-RVDBT Reversal payment - Debt Collection
CM-RVDD Reversal payment - Direct Debit
CM-RVEFT Reversal payment - EFT
CM-RVICD Reversal payment - Inbound Cheque Dishonour
CM-RVPRB Reversal payment - Probe
CM-RVSPY Reversal payment - Securepay
CM-RVBPO To Do for review Reversal Payment
CM-RVREV To Do for review Reversal Payment CM-COMCC
CI_WSSAD Web Self Service Administration CM-ERGSUPP
C1-CPAPP Rebate Claims Requiring Approval CM-COMCC
CMTDSREX Exception for 3 consecutive Special Reads CM-CSBKOF
CM-BISR Special Read Bill Inquiry CM-BLEXMGT
TD-WOEVT Write-off events require attention CM-COMCC
A2-EXLTD MTM Generic Exclude To Do Type CM-TECSUPP
A2-SAACT Activate pending start/stop SA Errors CM-TECSUPP
ACTVTAPY Activate Auto-pay Batch Errors CM-TECSUPP
ADM Account Debt Monitor Errors CM-TECSUPP
ADM2 Account Debt Monitor 2 Errors CM-TECSUPP
ANLYZSAR Analyze SA Relationship Errors CM-TECSUPP
APAYCRET Create autopay on extract date errors CM-TECSUPP
APAYDSFR Distribute and freeze autopay errors CM-TECSUPP
ASSGNSBN Assign sequential bill numbers errors CM-TECSUPP
BALAPY Create autopay tender controls errors CM-TECSUPP
BUDMON Monitor Budgets Errors CM-TECSUPP
BUDTRUP True Up Budgets Errors CM-TECSUPP
C1-ACTRQ Sample & Submit Request Monitor Errors CM-TECSUPP

C1-ACTTY Activity Type Monitor Errors CM-TECSUPP
C1-ADFAC FA Completion Adjustment Creation Error CM-TECSUPP
C1-ADMOV Overdue Monitor Errors CM-TECSUPP
C1-ADUP2 Adjustment Upload Errors CM-TECSUPP
C1-APRTR Approval Request Monitor Errors CM-TECSUPP
C1-ASCER Adjustment Staging Control Errors CM-TECSUPP
C1-AUSER Adjustment Upload Staging Preprocessing Errors CM-TECSUPP
C1-BLCMP Freeze and Complete Bill Errors CM-TECSUPP
C1-BLRVW Bill Review Monitor CM-TECSUPP
C1-COEER Contract Option Event Exception CM-TECSUPP
C1-CORER Corrected Read Notification In Error CM-TECSUPP
C1-CPRQ Conservation Program Monitor Errors CM-TECSUPP
C1-CRDTO Corrected Read Notification Time Out CM-TECSUPP
C1-CSEXC Case Transition Exception CM-TECSUPP
C1-CSSRQ UNSUPPORTED - DO NOT USE CM-ERGSUPP
C1-CSTRS Case Scheduled Transition Batch Errors CM-TECSUPP
C1-CTEVT Cut Event CM-COMCC
C1-FACI FA Completion Issues CM-TECSUPP
C1-IDSER Interval Data Set Exception CM-TECSUPP
C1-MAXSQ Document Number Threshold Sequence CM-TECSUPP
C1-OCBG Off Cycle Bill Generator Completion Errors CM-TECSUPP
C1-ODET Overdue / Cut Event Manager CM-TECSUPP
C1-ODEVT Overdue Event CM-TECSUPP
C1-ODXSA Overdue Process Canceled but SA is Expired CM-COMCC
C1-PEPL1 Payment Event Upload Staging Errors CM-TECSUPP
C1-PEPL2 Payment Event Upload Stage 2 Errors CM-TECSUPP
C1-PEPL3 Balance Tender Control Errors CM-TECSUPP

C1-PPBTD Prepay Biller Task Errors CM-TECSUPP
C1-RCTRQ Rebate Claim Transition Errors CM-TECSUPP
C1-SRDS Service Route Download Errors CM-TECSUPP
C1-SRTTD Service Order Management Task Errors CM-ERGSUPP
C1-TDSER TOU Data Set Exception CM-TECSUPP
C1-TSKTD Self-Service Task Errors CM-TECSUPP
CASETRAN Case Status Auto Transition Batch Errors CM-TECSUPP
CET Collection event trigger Errors CM-TECSUPP
CI_WSSMR Web Self Service MR Hi/Lo Failure CM-TECSUPP
CLOSEQTE Close expired quotes Errors CM-TECSUPP
CM-BIPRT Bill Print Error CM-TECSUPP
CM-C4FPR MTM CATS C4 Report Failed Processing CM-TECSUPP
CM-C4MTO MTM CATS C4 Master Report Time Out CM-TECSUPP
CM-C4ORP MTM CATS C4 Report Orphan CM-TECSUPP
CM-C4TO MTM CATS C4 Report Time Out CM-TECSUPP
CM-CHRTO MTM CATS CR Response Time Out CM-TECSUPP
CM-COMTO MTM CATS CR COM Notification Time Out CM-TECSUPP
CM-FADUP MTM CATS Failed Premise Address Update CM-TECSUPP
CM-FMETR MTM CATS Failed Meter Infrastructure CM-TECSUPP
CM-FNMI MTM CATS NMID Failed NMI CM-TECSUPP
CM-FSTDA MTM CATS C4 Failed NMI Standing Data CM-TECSUPP
CM-IEVER MTM Inbound Event Error CM-TECSUPP
CM-INBAS MTM B2B NEM13 Invalid Inbound Message CM-TECSUPP
CM-ININT MTM B2B NEM12 Invalid Inbound Message CM-TECSUPP
CM-INTRG MTM B2B MDN Interval Data Register Not Found CM-TECSUPP
CM-INVC4 MTM CATS C4 Invalid CM-TECSUPP
CM-INVMS MTM CATS CR Invalid Message CM-TECSUPP

CM-INVSP MTM CATS CR Invalid SP CM-TECSUPP
CM-IVINB MTM Invalid Inbound Market Message CM-TECSUPP
CM-IVOUT MTM Invalid Outbound Market Message CM-TECSUPP
CM-LINPS MTM CATS CR NMI Loss - Invalid Pending Stop CM-TECSUPP
CM-LMRTO MTM CATS CR NMI Loss - Stop Meter Read Time CM-TECSUPP
Out
CM-LSPYG Life Support/Sensitive Load PAYG investigation CM-CSBKOF
CM-MRRER MTM CATS Failed Meter Read History CM-TECSUPP
CM-MRTO MTM B2B SO Meter Read Time Out CM-TECSUPP
CM-NDRTO MTM CATS NMID Response Time Out CM-TECSUPP
CM-NOLRV No Letter Variation CM-TECSUPP
CM-OBJCD MTM CATS CR Objection Request - No Objection CM-TECSUPP

Code
CM-OBJTO MTM CATS CR Objection Status Time Out CM-TECSUPP
CM-OBRTO MTM CATS CR Objection Response Time Out CM-TECSUPP
CM-PMSTO MTM CATS CR Notification Find Primary Message CM-TECSUPP

Time Out
CM-REQTO MTM CATS CR Request Notification Time Out CM-TECSUPP
CM-SDRTO MTM CATS NMID Standing Data Response Time CM-TECSUPP

Out
CM-SOCTO MTM B2B SO Complete Time Out CM-TECSUPP
CM-SORTO MTM B2B SO Response - Time Out CM-TECSUPP
CM-SSAP CM Unsupported (Self-Service Automatic Payment CM-TECSUPP

Setup Errors)
CM-STPRT Statement Print Error CM-TECSUPP
CM-SUAMT Suspend Amount CM-ERGSUPP
CM-TEB2B MTM B2B Message Transition Error CM-TECSUPP
CM-TEBAS MTM B2B NEM13 Message Transition Error CM-TECSUPP
CM-TECAT MTM CATS Message Transition Error CM-TECSUPP
CM-TEINT MTM B2B NEM12 Message Transition Error CM-TECSUPP
CM-WDRTO MTM CATS CR Change Withdrawal Response Time CM-TECSUPP

Out
CMADJUPL Bulk Adjustment Upload errors CM-TECSUPP

CMBILLCY Bill Cycle Missing CM-TECSUPP
CMBPAYTD Describe errors that occur during BPAY View CM-TECSUPP

Processing
CMCCRT Case Requires Attention CM-HARDSHP
CMCLTR1 Letter creation failed CM-TECSUPP
CMEGLERR Ellipse General Ledger Extract Error CM-TECSUPP
CMLCODTD Large Customer has Overdue Debt CM-COMCC
CMSRADJ Service Request Adjustment Error CM-TECSUPP
CMUMSERR File format error during UMS Inventory Upload CM-TECSUPP
CMUMSUPD UMS Inventory Update Error CM-TECSUPP
CMVCDPP Payment Plan Eligibility Request Message CM-TECSUPP

Validation To Do
CPCRALOC Capital credit allocation Errors CM-TECSUPP
CPCRRETR Capital credit retirement Errors CM-TECSUPP
CPM Collection process monitor Errors CM-TECSUPP
D/C REG Demand/consumptive register CM-TECSUPP
DELBSEG Bill segment(s) deleted CM-TECSUPP
DEPINTRF Deposit interest refund process Errors CM-TECSUPP
DEPRFND Deposit refund Errors CM-TECSUPP
DEPRVW Deposit review Errors CM-TECSUPP
DT LOC Device test location CM-TECSUPP
ESCALATE Escalated Complaint CM-TECSUPP
F1-ARQPR Request Monitor Errors CM-TECSUPP
F1-INJMS JMS Inbound Message In Error CM-TECSUPP
F1-OUTMS Outbound Message In Error CM-TECSUPP
F1-REQTY Request Type Monitor Errors CM-TECSUPP
F1-SUBRQ Request Monitor (Deferred) Errors CM-TECSUPP
F1-SYNRQ Sync Request Error CM-TECSUPP
F1-SYNTD Sync Request Monitor Errors CM-TECSUPP

F1-TDEER To Do Entry External Routing Errors CM-TECSUPP
FANRMRCO Complete FA using a recent MR batch Errors CM-TECSUPP
GLASSIGN Populate GL_ACCT on CI_FT_GL Errors CM-TECSUPP
LATEPYMT Create late payment charges Errors CM-TECSUPP
LF Load factor > 1 CM-TECSUPP
MASSCNCL Mass bill cancellation Errors CM-TECSUPP
MASSROBL Mass re-open of bills Errors CM-TECSUPP
MS_MERGE Case Tracking : Mark Sloan Merge CM-TECSUPP
NBBAPAY Create autopay for NBBs Errors CM-TECSUPP
NBBPS Non billed budget payments Errors CM-TECSUPP
PAYSPR Pay service provider Errors CM-TECSUPP
PPAPAY Generate autopay for pay plans Errors CM-TECSUPP
PPM Pay plan monitor Errors CM-TECSUPP
PSASPM Pending SA/SP monitor Errors CM-TECSUPP
REDSAAMT Update old FTs as redundant Errors CM-TECSUPP
REGCNST Register constant validation Errors CM-TECSUPP
REVDEP Review account's deposit CM-COMCC
RGCDIFF Meter reg cons value diff calc CM-TECSUPP
RGCMOD Meter CT/PT ratio exc modulo 5 CM-TECSUPP
SAACT Activate pending start/stop SA Errors CM-TECSUPP
SAEXPIRE Stop expired SAs Batch Errors CM-TECSUPP
SASP Find read for SA/SP Errors CM-TECSUPP
SED Severance event set dependency date Errors CM-TECSUPP
SET Severance event trigger Errors CM-TECSUPP
STMPRD Create statements Errors CM-TECSUPP
TD-BCUPL Billable charge upload error CM-TECSUPP
TD-BIERR Bills in error CM-TECSUPP

TD-BTERR Batch processing errors CM-TECSUPP
TD-CLERR Root Objects in Error CM-TECSUPP
TD-DTCST Dep/tender control stg error CM-TECSUPP
TD-HILO Meter Read High/Low Error CM-TECSUPP
TD-MRRER Meter read remark in error CM-TECSUPP
TD-MRUPL Meter reads in error CM-TECSUPP
TD-NTDWN Notification download in error CM-TECSUPP
TD-NTUPL Notification uploads in error CM-TECSUPP
TD-PYERR Payments in error CM-TECSUPP
TD-PYUPL Uploaded payments in error CM-TECSUPP
TD-SARN SA renewal error CM-TECSUPP
TD-WEXTL Workflow events in error CM-TECSUPP
TD-XAIDN XAI Download Staging in error CM-TECSUPP
TD-XAIUP XAI Upload Staging in error CM-TECSUPP
UARENEW UA Renewal Errors CM-TECSUPP
WAITCOM Completes a WF Event in Waiting state Errors CM-TECSUPP
WET Write Off Event Trigger Errors CM-TECSUPP
WPM Write off monitor process Errors CM-TECSUPP
WX-SSAP Unsupported (Self-Service Automatic Payment CM-TECSUPP

Setup Errors)
WX-SSCMR Unsupported (Self-Service Create Meter Read CM-TECSUPP

Errors)
WX-SSOTP Unsupported (Self-Service Create One Time CM-TECSUPP

Payment Errors)
CI_REM Reminder CM-COMCC
CMMOVEIN Move In Fee CM-ERGSUPP
CMMOVOUT Move Out Refund - To Be Created By Revenue CM-COMCC

Services Only
CREDTADJ Credit Adjustment CM-COMCC
CM-NWKCH Network Charge Dispute CM-SETTLE
CM-TCINR Tariff Code Investigation CM-TRFINVT

CM-TCINV Tariff Code Investigation CM-TRFINVT
CM-TCRVW Tariff Code Review CM-TRFINVT
CMQMCAN Quote Cancelled CM-SALES
CMQMERR CCB Request to QM in Error CM-ERGSUPP
CMQMEXP Quote Expired CM-SALES
CMQMRESR Quote Response Received CM-SALES

Current Mapping
Additional Roles Batch
Dept Auto/Manual Priority
Role ID (Dept) Process
Ergon Support AUTO 010
Receipting CM-CSBKOF (CS Back Office) AUTO 010
Market Interaction AUTO 070
Technical Support AUTO 010
Commercial Credit and CM-ADJAPP (Adjustment - $1,500) AUTO 010

Collections CM-ADJAPP2 (Adjustment -
$5,000)
Generic To-Do CM-ADJAPP3 (Adjustment - AUTO 060
$7,500)
CM-ADJAPP4 (Adjustment -
Generic To-Do $25,000) MANL 060
CM-ADJAPP5 (Adjustment -
$100,000)
Generic To-Do CM-BLEXMGT
CM-BLEXMGT (Billing
(Billing Exception
Exception TD-CCCB AUTO 030
Management)
Management)
DATAMIG (Data Migration)
Commercial Credit and AUTO 050
Collections

Collections
AUTO 010

Collections

Collections
CS Back Office AUTO 050
Hardship AUTO 050
Hardship AUTO 010

CS Back Office TD-ECBK AUTO 010
CS Back Office TD-EPND AUTO 010
Billing Exception TD-NOBC AUTO 030

Management
Billing Exception AUTO 050

Management

Management
Ergon Support CM-BLEXMGT (Billing Exception BILLING AUTO 050

Management)
B2B - CATS AUTO 070
B2B - CATS CM-BLEXMGT (Billing Exception C1-TDRDS AUTO 010

Management)
B2B - CATS CM-BLEXMGT (Billing Exception AUTO 070

Management)
Technical Support CM-BLEXMGT (Billing Exception TD-BSERR AUTO 010

Management)
Technical Support TD-HILO AUTO 020

Management
Receipting AUTO 010

Management

Management

Management

Management
Technical Support CM-B2BCATS (B2B - CATS) AUTO 070
B2B - CATS CM-BLEXMGT (Billing Exception AUTO 070

Management)
B2B - CATS AUTO 070

B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS TD-SSFTL AUTO 010
B2B - CATS CM-B2BCATS (B2B - CATS) AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 070
B2B - CATS AUTO 010
Hardship AUTO 010
Hardship AUTO 020
Hardship AUTO 010
Hardship AUTO 010

Management

Management

Management
Breach Case Management AUTO 010

- Billing

- Credit

- CSC

- Hardship and Dispute

- Market Interface

- Marketing

- Regulatory Compliance

Collections

Collections

Collections
Marketing - Complaints AUTO 010
B2B - CATS AUTO 060
B2B - CATS AUTO 010
B2B - CATS AUTO 010


Management
Billing Exception CM-CSBKOF (CS Back Office) AUTO 010

Management

Collections

Collections

Collections
Marketing - Complaints CM-CSBKOF (CS Back Office) AUTO 010
B2B - CATS AUTO 060
B2B - CATS CM-CSBKOF (CS Back Office) AUTO 010
B2B - CATS CM-CSBKOF (CS Back Office) AUTO 010

Management
Escalated Complaints AUTO 060

CM-COMCC (Commercial Credit AUTO 050

and Collections)
CM-RECEIPT (Receipting)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
and Collections)
Commercial Credit and CM-RECEIPT (Receipting) AUTO 050
Collections
Commercial Credit and CM-BLEXMGT (Billing Exception AUTO 010

Collections Management)
Billing Exception CM-B2BCATS (B2B - CATS) AUTO 050

Management
Commercial Credit and TD-WOEVT AUTO 010

Collections

CM-HICONS (High Consumption)
Technical Support A2-SAACT AUTO 050
Technical Support ACTVTAPY AUTO 050
Technical Support ADM AUTO 050
Technical Support ADM2 AUTO 050
Technical Support ANLYZSAR AUTO 050
Technical Support APAYCRET AUTO 050
Technical Support APAYDSFR AUTO 050
Technical Support ASSGNSBN AUTO 050
Technical Support CM-ERGSUPP (Ergon Support) BALAPY AUTO 050

Technical Support BUDMON AUTO 050
Technical Support BUDTRUP AUTO 050

Technical Support C1-ADMOV AUTO 050
Technical Support C1-ADUP2 AUTO 010
Technical Support C1-BLCMP AUTO 010
Technical Support C1-BLRVW AUTO 010
Technical Support C1-TDCOE AUTO 010
Technical Support C1-CPRQ AUTO 060
Technical Support C1-CSTRS AUTO 080

Collections
Technical Support C1-TDIDS AUTO 010
Technical Support CM-BLEXMGT (Billing Exception AUTO 010

Management)
Technical Support C1-OCBG AUTO 080
Technical Support C1-ODET AUTO 050

Collections
Technical Support C1-PEPL1 AUTO 010
Technical Support C1-PEPL2 AUTO 010

Technical Support C1-SRDS AUTO 020
Technical Support C1-TDTDS AUTO 010
Technical Support CASETRAN AUTO 050
Technical Support CET AUTO 050
Technical Support CLOSEQTE AUTO 050
Technical Support CMBLPOST AUTO 010

Technical Support C1-ADUP1 AUTO 050

Hardship CM-BREACH (Breach Case AUTO 020

Management)
CM-CSBKOF (CS Back Office)
Technical Support CM-ESCCMPT (Escalated AUTO 020
Complaints)

Collections
Technical Support CPCRALOC AUTO 050
Technical Support CPCRRETR AUTO 050
Technical Support CPM AUTO 050
Technical Support DEPINTRF AUTO 050
Technical Support DEPRFND AUTO 050
Technical Support DEPRVW AUTO 050
Technical Support F1-ARQPR AUTO 080
Technical Support F1-REQTY AUTO 080
Technical Support F1-SUBRQ AUTO 080
Technical Support F1-SYNRQ AUTO 080

Technical Support FANRMRCO AUTO 010
Technical Support GLASSIGN AUTO 050
Technical Support LATEPYMT AUTO 050
Technical Support MASSCNCL AUTO 050
Technical Support MASSROBL AUTO 010
Technical Support NBBAPAY AUTO 050
Technical Support NBBPS AUTO 050
Technical Support PAYSPR AUTO 050
Technical Support PPAPAY AUTO 050
Technical Support PPM AUTO 050
Technical Support PSASPM AUTO 050
Technical Support REDSAAMT AUTO 050
Technical Support REGCNST AUTO 050

Collections
Technical Support SAACT AUTO 050
Technical Support SAEXPIRE AUTO 050
Technical Support SASP AUTO 010
Technical Support SED AUTO 050
Technical Support SET AUTO 050
Technical Support STMPRD AUTO 050
Technical Support TD-BCUPL AUTO 070
Technical Support TD-BIERR AUTO 010

Technical Support TD-BTERR AUTO 010
Technical Support TD-CLERR AUTO 080
Technical Support TD-DTCST AUTO 010
Technical Support TD-HILO AUTO 020
Technical Support TD-MRRER AUTO 010
Technical Support TD-MRUPL AUTO 030
Technical Support TD-NTDWN AUTO 020
Technical Support TD-NTUPL AUTO 020
Technical Support TD-PYERR AUTO 010
Technical Support TD-PYUPL AUTO 010
Technical Support SARENEW AUTO 050
Technical Support TD-WEXTL AUTO 020
Technical Support TD-XAIDN AUTO 020
Technical Support TD-XAIUP AUTO 010
Technical Support UARENEW AUTO 010
Technical Support WAITCOM AUTO 050
Technical Support WET AUTO 050
Technical Support WPM AUTO 050
Commercial Credit and MANL 050

Collections
Ergon Support MANL 050

Collections

Collections
Settlements AUTO 020
Tariff Investigation AUTO 010

Sales AUTO 010
Ergon Support CM-SALES (Sales) AUTO 010
Sales AUTO 010
Sales AUTO 010

To Do Conditions - Triggers and
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Completion Rules (SME Requirements)
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This To Do type is used to report errors
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to do:
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Trigger:
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To perform thisand
action as required.
Umbrella Agreement Description:
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theDo Renewal
To Do Errors Techincal Support
Trigger:
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5. Read Batch Job UARENEW
End Process
To perform thisand
action as required.
Workflow Process Description:
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state
2. EndErrors
Process
Trigger: Batch and
3. Investigate Job WAITCOM
action as required.
Write Off Process Description:
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Trigger:
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5. Credit Adjustment Remove
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Trigger: This is manually raised by user.
5. End Process
To Do Entry Description: Network Charge Dispute Settlements
Trigger: This specific To Do will be created for
customers that is flagged for any Network-
Meter Configuration Description: Tarifffor
related disputes Code
the Investigation
NMI. This can be Tariff Investigation
Trigger:
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by eligible the following
only. algorthms
that indicates
The User therethe
can view aredetails
changes in TOU code
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Control CentralSA byCharacteristic
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in the To Do Entry
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Search in CC&B. Register User Exit
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To perform thisRegister
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1. Open the ToSP DoMeter Installation History
Account Description: Tariff Code Investigation Tariff Investigation
Trigger: To Do is created when Account Tariff
requires Investigation
To perform this Tariff Code Review
to do: Tariff Investigation
Trigger:
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theDoToisDo
created when Account Tariff is
changed andmessage/notes/logs
2. Read the requires review
To Quote
perform this
and Cancelled
action as required. Sales
Trigger:
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the To
Complete theuser
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To Do
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Process
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the To
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and to required.
action as QM in Error Sales
Trigger:
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Complete the To Do
Process
3. transitioned
5. Investigate
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as required.
To Quote
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4. Complete thetoTodo:Expired
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Trigger:
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the To
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2. Read the to Expired status.
message/notes/logs
To Quote
perform this
and Response
action Received
as required. Sales
Trigger:
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4. Open This
the To
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the DoTo DoBO Complex Quote
Process
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5. Read transitioned
the to Response Received
message/notes/logs
End Process
status.
To perform this
4. Complete thetoTodo:Do
1.
5. Open the To Do
End Process
5. End Process
Manually Complete Initiated from a WI
SME WI ID LVL3 Process
Yes/No Case Yes/No Required
Yes No
Yes No
Yes No
Yes No Lisa Ward Yes RA00402W Manage

Receipting
Activities
Yes No
Yes No
Yes No Accenture Managed N/A N/A

Service

Service

Service
Yes No
Yes No Lisa Ward Yes RA00591W Enterprise
Yes Yes Rosemarie Price Yes RA00168W Manage Case:

Complaints or
Feedback
Yes Yes
Yes No
Yes No Lisa Ward n/a n/a Manage Credit

path Activities
Yes No Lisa Ward n/a n/a Manage Credit

path Activities
Yes No Lisa Ward n/a n/a n/a
Yes No Lisa Ward Yes RA00588W Manage Refunds
Yes No Lisa Ward Yes RA00852W Manage Payment

Options
Yes No Kerry Christensen QRG N/A N/A
No Yes Kerry Christensen Yes RA00372W Manage Case:

HEEAS
Yes No Kerry Christensen N/A N/A N/A
Yes No Kerry Christensen Yes RA00363W Manage Case: Life

Support
No Yes Kerry Christensen Yes RA00363W Manage Case: Life

Support
Yes No Kerry Christensen QRG n/a n/a
Yes No Geoff Williams QRG N/A N/A
Yes No Geoff Williams Bill Intercept

Processes
Yes No Geoff Williams
Yes No Geoff Williams Yes RA00241W Manage Inbound

CATS Market
Transactions
Yes No Geoff Williams Yes RA00241W Manage Inbound
CATS Market
Transactions
Yes No Geoff Williams QRG n/a Manage Inbound
CATS Market
Transactions
Yes No Geoff Williams Yes TBC Unknown

Occupant Process
Yes No Geoff Williams Managed N/A N/A

Service

Service
Yes No John Hanran Yes TBA TBA
Yes No John Hanran Yes TBA TBA
Yes No John Hanran TBA TBA TBA
Yes No Kate Watman QRG N/A N/A
Yes No Kate Watman Yes RA00241W Manage Inbound

CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
CATS Market
Transactions
Yes No Kate Watman Managed N/A N/A
Service
Yes Yes Kerry Christensen Yes RA00615W Manage Case:

Hardship

Hardship

Hardship
No Yes Kerry Christensen Yes RA00613W Establish Hardship

Program
No Yes Kerry Christensen No N/A N/A
No Yes Kerry Christensen No RA00064W Manage Case:

Potential Breach
Potential Breach

Potential Breach

Potential Breach

Potential Breach

Potential Breach

Potential Breach

Potential Breach


Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Yes Yes Kerry Christensen Yes RA00168W Manage Case:
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Complaints or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Compliants or
Feedback
Yes Yes Kerry Christensen TBA TBA TBA
Yes No Roxanne Yes RA00821W Manage Payment

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions
Petersen Exceptions

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions

Petersen Exceptions
Yes No Roxanne No N/A N/A

Petersen
Yes No Damien Lynch N/A N/A N/A
No Yes Damien Lynch N/A N/A N/A
Yes No Accenture No N/A N/A



Yes Yes Accenture No N/A N/A

No Yes Accenture No N/A N/A
No Yes Accenture No N/A N/A


Yes No Lisa Ward No N/A N/A
Yes No
Yes No Lisa Ward Unsure TBA TBA
Yes No Lisa Ward
Yes No Blaine Miner Unsure TBA TBA
Yes No
Yes No
Yes No
Yes No Blaine Miner No N/A Commodity Quote

Manage
Yes No

Manage

Manage
Required Mapping
Actions Comments Default Role Secondary Role
CM-ERGSUPP
I have no idea what this one is for CM-ERGSUPP
Reads as a market interactions function. CM-ERGSUPP
Carmen will follow up.

Write WI Just need to confirm if this is an exception based CM-ERGSUPP
on bpay view processing input file to activate or CM-BLEXMGT
de-activate. CM-ERGSUPP CM-RECEIPT
MA - Sent email to Alvin to check if this ToDo is CM-B2BCATS CM-COMCC
being usedlike
This looks anywhere?
a duplicate of CMBPAYTD and the CM-ERGSUPP
CM-CSBKOF
TD is the one that is plugged into the therefore CM-TECSUPP
shouldn't receive any of these ToDos. CM-ERGSUPP
CM-TECSUPP
CM-B2BCATS
Nil CM-ERGSUPP
CM-B2BCATS
CM-TECSUPP
Nil CM-ERGSUPP
CM-TECSUPP
Nil CM-ERGSUPP
CM-TECSUPP
CM-ERGSUPP
CM-TECSUPP
Validate how default Users based on their business role have been CM-COMCC CM-ADJAPP
todo role works for provided a delegation (or else everyone else has CM-ADJAPP2
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Nil This ToDo isof
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a refund when a SME
adjustment acitons
should be a CM-GENTODO CM-ADJAPP4
Just need to have all dispute ToDo assigned
complimented to them
with a email so that this ToDo
to respective CM-ADJAPP5
users on a higher can ben assigned to Complaints owner. Therefore
manager.
delegation to have Used for assinging
this ToDo action
will only be usedfor
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be ToDo
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not expect us for to further
see this
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the
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of the number of and
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released the
route brochure
methodand
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an account
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adjustment addresswas must
appears
brochures sent. unsuccessful,
be
on present
bill. for reason
this method for brochure being
to be selected.
Nil We have recorded
unsuccessful are: the delta of processing a CM-CSBKOF
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-Happens thefrom
when RA00588W
update Product as-is and to-be.
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to include the factis not
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that a Customer
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Do isQuantity
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-Happens nowhen 3309
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all refunds
number
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-Happens type
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premise when
country the inlifecycle
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is not equal I expect this to beand
to Australia the
final check
therefore
person’s by CST
minimal
E-mail as aper
expcetion
is not process
standard expected and and
email remove no
address.
flag
acitonformay
-Happens LSwhenwhen required.
be required.
the NMI in the Premise SPs CM-CSBKOF
doesn’t exist.
Dependant on response CM-CSBKOF CM-ERGSUPP
to question
Is this triggered when a SMS template has CM-CSBKOF CM-ERGSUPP

%Account% and it can not locate an account.
This should be a rare occurance as we will always
This
havewill require a team relationship
a person/account to investigate forthe ToDo
sending CM-CSBKOF CM-ERGSUPP
and
SMS why and theif it welcome
is a mandatorypack for charthatonaccount
the contactwas
unsuccessful,
note, user will reason not be forable welcome
to save packs not
if manually
We
being
sent.aresuccessful
not using are: the max withdrawel amount we CM-CSBKOF CM-ERGSUPP
should
1. whenreceivethe premiseno ToDOs,
countryhowever
in thein the case the
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is not equal weto will need a team
Australia to receive,
and person’s E-
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investigate aand aresolve.
funciton
standard emailto raise a 'call
address; or back' CM-CSBKOF CM-ERGSUPP
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the NMI within
in theour order SPs
Premise process. In the
doesn’t exist.
event
Satepsitto is rectify,
generated, check CST to check
autopay contact
if max amountnotes
Steps
for
has reason
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entered,
EER_CIS_FD_CR_1452_Median to check notes
to initiator
check contact and
tonotessendto
complete
Welcome to
Packs CM-CSBKOF CM-ERGSUPP
initiating
action.
detemrine user or was
if this
Extract Algorithm.docx TL aspromised
we are not to training
the customer,this
functionality.
contact customer to inform them there was a
Geoff to confirm with QRG
limit setto beweput needtogether
to remove,basedre-process
on dots pointsdirectwith CM-BLEXMGT
Dan H if we have rules the debit addition
payment. we need to check the meter type
on meter type=x bill and have a matrix/lookup to determine what the
Confirm
cycle as difference
per migration for The intercept
bill cycle should willequal
be used based by on
processes
meter type.when CM-BLEXMGT
intercept
rules and on account
diess QRG required (i.e. Proprieter rebate, demand on
Main page and
with process Account interval etc). Process will drive the effort/FTE,
team.
To discuss
Char, emailfurther
sent towith MA ToDo 16/09/15
will simply be the trigger for action if CM-BLEXMGT
Rahul 17/10. Expected
account was after discusion
ready to bill.with Rahul we won't
receive these due to configured exceptions.
To discuss further with MA To be16/09/15
further investigated if we revceive volumes CM-BLEXMGT CM-ERGSUPP
Rahul Discussed
during D3 or with Rahul - This would result due to
go-live.
incorrect set up of accounts/registers and
Update Process to This
causing ToDo will be
billing not generated
to occur. when a change of CM-BLEXMGT B2B - CATS
Change of Tariff process tariff request has been completed for billing to
for billing. change
As we don't meter haveconfiguraiton.
complex quoting, there should
Nil be low exceptions. CM-BLEXMGT B2B - CATS
Confirm monthly change
of tariff completions.
Confirm
Confirm volume
estimated of NMI
effort This ToDo will result everytime a customers CM-BLEXMGT B2B - CATS
currently
(currentlyon the market,
assumed at chruns out. QRG required to ensure check
to
15 determine
minutes) current account correctly final billed or correct if hasn't
Confirm
percent of with Rahul
losses toif MA 16/09/15
correctly final billed (i.e. cancel/rebill is required). CM-BLEXMGT
PMD
assistiswith
autom generated Rahul
volume There confirmed
may be cases this whereby
ToDO willthe be acocunt
genereated billed
and whether any action when
assumption the epxected
as a standard cycle NSRD isn'tthan
bill rather receivedfinal within
bill
Validate
with this effort
ToDo is of the the threshold
because SA did period, the ToDointo
not transition is generated
pending stop. to CM-BLEXMGT CM-ERGSUPP
Unknown
required. Consumer generate the PMD.
process.
Finalise analysis on bill This Questionis theregaridng
ToDo thattodo is generated
remainingwhen openthere
and is a CM-BLEXMGT CM-TECSUPP
segments
Testing bulk in closure
error inline
of bill segment
whether any in error.required
action There are or Ergon
do we bill simply CM-ERGSUPP
with PB team.
the ToDo and newly exceptions
suppress. that are configured and this is where
Nil
Determine
triggered ToDo whetehr High will
high they
are for Lowbe validation
generated. exceptions. CM-BLEXMGT
low
newvalidation
reads for us should
to
replace
action. the configured there is further reviews of the bill segments in
HLP and WI to be
bill exceptions. error currently taking place. CM-ERGSUPP CSC-BUSESC
written
Final manual solution. BILLER
HLP and WI to be Pending email confirmaiton if this is UMS BILLER CSC-BUSESC

written exception as per email trail with Marlon and CM-ERGSUPP
Rahul
HLP and WI to be Related to UMS and potenitally a trigger for BILLER CSC-BUSESC
written double billing risk if not rectified CM-ERGSUPP
HLP and WI to be UMS related ToDo BILLER CSC-BUSESC

written CM-ERGSUPP
HLP and WI to be Specific to UMS BILLER CSC-BUSESC

written This means we have set bup an account/trying to CM-ERGSUPP
bill an account we are not FRMP.
HLP and WI to be BILLER CSC-BUSESC
written Is this a billing or market interactions tpye of CM-ERGSUPP
transaction?
Kate/Carmen to confirm This todo is genereted when a CR is not catered B2B - CATS CM-BLEXMGT
expected volumes and for in CC&B automatically. For example CR1025
effort. which is for a loss error correction i.e. transfer in
This is for a retro win back, and triggered when
error. CM-B2BCATS CM-BLEXMGT
response comes back. There may be aciton to re-
assign to billing based on findings.
100 Estimated Cancellations. Estimated AHT = 5 CM-B2BCATS
min/txn
Kate/Carmen to confirm This will is triggered if MSATS data does not CM-B2BCATS
expected volumes and match what we have in CC&B i.e. SP meters
effort. incosistent, we have 2 meters, market has 1 etc.
This
User will be triggered
to check only if
if SP should validation
have onSPs.
multiple the C4 CM-B2BCATS
fails
Check forconfig
a win.ofTherefore expected
NMI. Is this a valid volume
To Do? is nil
or very minimal if in the event we need to
All lossesa in
process theC4
win. market will trigger
is master standinga ToDo for
data report CM-B2BCATS
review in the event we need to reject the Win.
Only on wins and

100 p/month only if the
at estimated 3 discoverey
minutes. process CM-B2BCATS
on address returns mulitple NMIs.
These would
Estimated be complex
0/month if they
outbound occur,
CRs 10xxWIwins. CM-B2BCATS
pending, up to 2 hours per case has been
allowed for AHT.
WI compelted
This will only
Expecting occur
only 5 or on
lessretro
per win back
month aswhere
we CM-B2BCATS
retailer has objected
anticipating CR and
this scenraio should be rare/if any
investigation/negotiate required.
This will bevery
Expecting
Estimated as alow
result
<5/month. of market
volumes rejecting
but have
Estimated AHT service
allowe
= for CM-B2BCATS
order
ongoignrequests.
2hours/txnreview/discussions to complete to end.
This will only

Estimated occur of Estimated
<5/month. the marketAHT
rejects
= the site CM-B2BCATS
access notification we sent through. We do not
3hours/txn
anticpiate many at all.
This is not plugged in, however left for market CM-B2BCATS
interaction
Estimated <5/month. Estimated AHT =
15min/txn
So this is if the market rejects the persons details CM-B2BCATS
we have sent through, no expecting high
volumes. There was analysis compelted on a
not being
sample utilised
size. CM-B2BCATS
CM-B2BCATS
This will be suprressed manually via bulk closure. CM-B2BCATS

WI will be provided to Team Leader.
kate/Carmen to confirm Every service order that returns with field work CM-B2BCATS
if expected volume is incomplete will trigger this todo. This will require
3.5k or 4.2k investigation to why s/o was not complete. i.e.
When s/o response
could not take read.comes with special notes, will CM-B2BCATS
trigger this todo. This analysis based on current
volumes.
Every disconnection on interval customers will
not
alsoplugged in todo, these will not require any
return this CM-B2BCATS
action but to close the ToDo, however larger
volumes based on the general incompeltes.
We don't expect any of these, and Ergon post CM-B2BCATS
cutover
We assumesupport to be and
this ToDo utilised if idenitfied
the AHT should post
go-live
improve over time i.e. after 6 months.
Confirmed not plugged inEstimated
Estimated 4,200/month. anywhereAHTas per
= email B2B - CATS
received
20min/txn from Alvin on 30/09/15.
WI exists. CM-B2BCATS CM-TECSUPP
For every single CR30xx response received will

Nil trigger this ToDo. This is for all meter CM-HARDSHP
removal/exchange etc.
Nil WI isbe
Will toinvestiagted
manage the as
Case ratherenchancement
a future than the To Doto CM-HARDSHP CM-ERGSUPP
automate and only deal with exceptions.
Nil WI is to manage
Estimated the CaseEstimated
4,290/month. rather than
AHTthe
= To Do CM-HARDSHP
5min/txn
Nil WI is to manage the Case rather than the To Do CM-HARDSHP
Nil WI is to manage the Case rather than the To Do CM_FDBACK
Nil WI is to manage the Case rather than the To Do CM-BRBILL CM-GENTODO

Nil WI is to manage the Case rather than the To Do CM-BREACH CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRCRED CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRCSC CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRHSDS CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRMINT CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRMKTG CM-GENTODO
Nil WI is to manage the Case rather than the To Do CM-BRREGC CM-GENTODO

Nil WI is to manage the Case rather than the To Do COMPLAINT CM-GENTODO
MA 21/09 left under billing just in case, however

Nil WI is to manage
if mapped the Case
to0 anything rather
should than be
never the To Do COMPLAINT CM-GENTODO
generated/triggered.
Nil WI is to
21/09 manage the Case rather than the To Do
Jason COMPLAINT CM-GENTODO
In CS Stream, we only have one Generic To Do for

Nil WI is as
SME to designed
manage the Case ratherCase
on Complaint than the To Do COMPLAINT CM-GENTODO
Management. (CMGNCCO) I think this was part of
the Demo again during the SAV Phase.
Nil WI is to manage the Case rather than the To Do CM-ESCCMPT
Dependant on repsonse How is this any different to the generic escalated CM-ESCCMPT
to questions ToDo's for compliants?
MA21/09 - left as I beleive this is the todo that is
Nil MA - 16/09/15
generated when SME closes the todo they were CM-RECEIPT CM-COMCC
All reversal
assigned forpayments fromand
dispute case respective file will
case is linked.
generate a ToDo. Therefore this is manual work
Nil MA
not
21/09-excpetions
16/09/15
Jordan only CM-RECEIPT CM-COMCC
All
Thisreversal
To Do ispayments from
not part of anyrespective file will
To Dos in the
generate
CustomeraService
ToDo. Therefore
Functionalthis is manual
Designs. work
I believe
Nil MA
this -excpetions
not is16/09/15
not goingonlyto be used. CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate
I don't thinka ToDo. Therefore
this ToDo this is manual
is generated as when work
the
not
ToDoexcpetions
for SME has only
been linked to case and closed,
the case transitions back to last known status
and generates the ToDo type from the specific
algorithm
Nil MA - 16/09/15 CM-RECEIPT CM-COMCC
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
Nil MA
not -excpetions
Nil MA
not -excpetions
Nil MA
not -excpetions
Nil MA
not -excpetions
Nil MA
not -excpetions
Nil Email sent to Rahul
not excpetions only on 16/09/15 to raise a defect CM-RECEIPT CM-COMCC
and have description changed to state it is for
Bpoint.
N/A MA 16/09
- 16/09/15 CM-RECEIPT CM-COMCC
This ToDo should
All reversal no longer
payments be triggered
from respective aswill
file it was
the original
generate ToDo type
a ToDo. for allthis
Therefore reversal payments
is manual work
N/A KS
notadvised not only
excpetions much details in system to CM-ERGSUPP
determine cause? Will be monitored post go-live.
N/A 21/09 Rahul CM-ERGSUPP CM-COMCC

Related to the conservation program functionality
in CCB (not used at Ergon). The purpose of using
N/A 14/10 - Not required
conservation programsfor is
Ergon process,
to provide Ergonto
rebates CM-ERGSUPP CM-BLEXMGT
support
customerswillbased
reviewonand have removed,
eligibility and verification of
suppressed post go-live
newly purchased appliances and hardware that
N/A MA
are 16/09/15.
rated to conserve the demand for energy. CM-ERGSUPP CM-BLEXMGT
The
21/09algorithm
- Rahul that generates this ToDo is not
plugged in anywhere.
CCB will generate this todo after 3 consecutive
N/A MA 16/09/15
System-generated Special Readings have been CM-ERGSUPP CM-COMCC
Jayson confirmed we are not using the program
processed
that would generate this ToDO type, therefore
Nil Confirmed
expected not
beplugged
Was this atoErgonzero. in anywhere
configuraitons if so as per email
which FD? CM-TECSUPP CM-B2BCATS
received
No it wasfrom
fromAlvin on-30/09/15.
Aurora They had a requirement
to generate the above todo which would trigger
Nil the manual creation of a Service Order to request CM-TECSUPP
01/09/2015
Jordan to confirm
an actual reading.trigger
03/09/2015
Nil The latest version of the document deems this To CM-TECSUPP
Do as Not Required? How was this conclusion
reached? What are the triggers for this ToDo?
Nil 03/09/2015 CM-TECSUPP
Kum Seng advised this is not required
Nil 08/09/2015 CM-TECSUPP
Volumes N/A
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP CM-ERGSUPP

CM-RECEIPT
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil na CM-TECSUPP
Nil CM-TECSUPP
Nil 18/09 Jayson CM-TECSUPP
This todo will only be triggered on "cut events".

Nil This will not be created for ergon since we do not CM-TECSUPP
use CCB's "cut process" functionality.
Nil CM-TECSUPP
Nil CM-TECSUPP CM-BLEXMGT
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil 16/10 Jayson CM-TECSUPP CM-ERGSUPP

Hi Martin,
Nil This todo will never be generated for ergon. It CM-TECSUPP

needs CC&B Cut process functionality which was
not used in our implementation.
Nil CM-TECSUPP
Regards,
Jayson
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil This is technical in nataure and therefore should CM-TECSUPP CM-ERGSUPP

be Tech support to manage these
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP CM-B2BCATS

Nil 21/09/15 Jordan CM-TECSUPP

PAYG - Pay As You Go Out-of-the-box functionality
of AERUP and was decided not to be used.
Nil 1 CM-TECSUPP CM-B2BCATS
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil 21/09 Rahul CM-TECSUPP

Not plugged in anywhere
Nil 21/09/15 Jordan CM-TECSUPP CM-B2BCATS
This To Do was configured during the SAV

Nil (Solution Assessment and Validation) phase and I CM-TECSUPP CM-B2BCATS
believe this won't be used as well. Billing and
Finance team to confirm if they need it.
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil Looks like a duplicate of CMBPAYX but looks like CM-TECSUPP

this is the one that is configured/plugged into the
Bpay View script
Nil Jordan 21/09 CM-TECSUPP
Out-of-the-box To Do of AERUP (old) Complaint
Case Management.
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil 18/09 Jayson CM-TECSUPP

This is not being used in our current solution.
Nil CM-TECSUPP

CM-BLEXMGT
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil Should not be plugged in anywhere, KS or Jordan CM-TECSUPP CM-GENTODO

to confirm
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil Should not be plugged in anywhere, KS or Jordan CM-TECSUPP

to confirm
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil email sent tpo jayson on the 12/10 asking about CM-TECSUPP
the 2 todo that were raised in prod and what the
issue/fix is and whether should be tech support
Nil or operations. CM-TECSUPP
Nil 18/09Jayosn CM-TECSUPP

This is an out of the box To DO Type/Algo. The
threshold review percentage is at 8%. Seems like
Nil this is very specific to gas though. CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil 21/09 Jayson Remove this ToDo Remove this

Sorry, you’re right. After revalidating, there is no ToDo
automatic trigger for this To Do.
Would we use this ToDo and if so who would Remove this ToDo Remove this
action
MA 21/09 it? Quesiton to jayson's response, this ToDo
ToDo is falgged as manual and your comments
Dependant on response We do nototherwise.
indiciate have a process where the To Do is Remove this ToDo Remove this
to question being manually created. I assume that the only ToDo
way
17/09 we would get this info is via a report
Jayson
This
This is a manual
(finalised
todo SA ToDo
to be that
in credit),
seems if somay
custom have on
wouldn't
based been
theits vanilla
owner Remove this ToDo Remove this
and
flag.therefore
exercise
Thisof notnot
iscreatingreuqired
beingthe To Do
used by be redundant
credit though.- The
why ToDo
wouldn't
To DO willwe simply
only processif the
be created there refund
is an to be
existing
Dependant on response MA
cut 23/09/15
efficent
process with an SA in the status ending CM-SETTLE CM-BLEXMGT
to question Anusha
stopped,has confirmed
stopped, thisThis
closed. ToDo type
will notisn't
be created
plugged
24/09 insince
Rahul
for ergon for any
we 'automation'.It
do not use CCB's has"cut
an
Confirmed
intended
According usenot
to plugged
for
the raisingin anywhere
network
description it is a as perfrom
dipsutes
manual email
Todo. CM-TRFINVT
process" functionality.
received
setllements
Jayson may fromto Alvin
have onteams
others
more 30/09/15.
detailsand vice versa.
There are other quesitons that need to be
answered first regaridng the settlement disputes
process.
Confirmed not plugged in anywhere as per email CM-TRFINVT
received from Alvin on 30/09/15.
Confirmed not plugged in anywhere as per email CM-TRFINVT

received from Alvin on 30/09/15.
HLP in draft MA 17/09/15 CM-SALES

Liz confirmed only used with complex quoting not
order move in process
QM issue, shouldn't see any at go-live. CM-SALES
Would need to have appropriate users review
(may be a techi type of ToDO unless errors are
HLP in draft Mapping of these errors to business roles should
striaght forward. CM-SALES
be reviewed if structure of who should action is
known.
Mapping of these errors to business roles should
HLP in draft Mapping of these
be reviewed errors of
if structure to who
business roles
should should
action is CM-SALES
be reviewed if structure of who should action is
known.
known.
Priority
90
50
90
90
30
10
20
10
10
Please add the below users and users template to To Do roles in column B (all users under the below user templates must be
ToDo Role To Do Role COMPLAINT & CM_FDBACK
User ABLACKWE
User ACOUNTRY
User AP108
User BHANN
User BROSCOTT
User Template ERGON12
User GMACKIE
COMPLAINT CM_FDBACK User JARICH
User JBURTT
User JL142
User JREIMANN
User JTHOMPSO
User KK086
User LAHILL
User LGARDINE
User LLARKIN
User MQ014
User RPRICE
User SATHOMPS
User SUMOORE
User SWARNE
User ABLACKWE
User ACOUNTRY
User AP108
User BHANN
User BROSCOTT
User GMACKIE
User JARICH
User JBURTT
CM-BRBILL
CM-BRCRED User JL142
CM-BRCSC User JREIMANN
CM-BREACH
CM-BRHSDS
CM-BRMINT
CM-BRMKTG
CM-BRREGC
CM-BRBILL
CM-BRCRED
CM-BRCSC
CM-BREACH User JTHOMPSO
CM-BRHSDS
CM-BRMINT User KK086
CM-BRMKTG User LAHILL
CM-BRREGC User LGARDINE
User LLARKIN
User MQ014
User RPRICE
User SATHOMPS
User SUMOORE
User SWARNE
User MN053
User SC192
User JS259
User KF050
User MM060
CM-ERGSUPP User MANDONOV
CM-GENTODO All users are to be mapped to this To Do role
BILLER To mirror To Do Role CM-BLEXMGT user mapping
ERGON09 BUSINESS SERVICE REPRESENTATIVE TEMPLATE
CSC-BUSESC ERGON30 CUSTOMER SOLUTIONS CENTRE TEAM LEADER TEMPLAT
ERGON53 MANAGER CUSTOMER SOLUTION CENTRES
Residential Credit and Collections To Do Role to be re-instated as is no longer configuerd, users will be confirm
All ToDo Roles All utilised To Do roles are to have the users from Ergon Support mapped to
users under the below user templates must beed mapped to this ToDo roles, regardless if they have been named on this spreadsheet.
M_FDBACK
ANDREW BLACKWELL
AMANDA MABB
AMBER-LEE PERRIN
BRANDON HANN
BROOKE SCOTT
CASE MANAGER TEMPLATE
SENIOR DISPUTE RESOLUTION ADVISOR TEMPLATE
SERVICE QUALITY MANAGER TEMPLATE
SERVICE QUALITY SPECIALIST TEMPLATE
RETAIL CONTINUOUS IMPROVEMENT SPECIALIST TEMPLATE
CUSTOMER FEEDBACK ANALYST TEMPLATE
INVESTIGATION & CONT IMPROVEMENT ANALYST TEMPLATE
GEORGIE MACKIE
JASON RICH
JORDAN BURTT
JENNIFER LOPEZ
JESS REIMANN
JANINE THOMPSON
KATHERINE KRUEGER
LAURA HILL
LINDA GARDINER
LUKE LARKIN
MELLISSA QUINN
ROSEMARIE PRICE
SARAH MCBRYDE
SUZIE MOORE
SAMANTHA TAYLOR
ANDREW BLACKWELL
AMANDA MABB
AMBER-LEE PERRIN
BRANDON HANN
BROOKE SCOTT
CASE MANAGER TEMPLATE
SENIOR DISPUTE RESOLUTION ADVISOR TEMPLATE
SERVICE QUALITY MANAGER TEMPLATE
SERVICE QUALITY SPECIALIST TEMPLATE
RETAIL CONTINUOUS IMPROVEMENT SPECIALIST TEMPLATE
CUSTOMER FEEDBACK ANALYST TEMPLATE
INVESTIGATION & CONT IMPROVEMENT ANALYST TEMPLATE
GEORGIE MACKIE
JASON RICH
JORDAN BURTT
JENNIFER LOPEZ
JESS REIMANN
JANINE THOMPSON
KATHERINE KRUEGER
LAURA HILL
LINDA GARDINER
LUKE LARKIN
MELLISSA QUINN
ROSEMARIE PRICE
SARAH MCBRYDE
SUZIE MOORE
SAMANTHA TAYLOR
MANAGER RETAIL REGULATORY COMPLIANCE
SNR RETAIL REGULATORY COMPLIANCE ANALYST
RETAIL REGULATORY COMPLIANCE ANALYST
Michelle Norris
Stephen Coman
John Sculli
Kelly Fiedler
Mary Martin
MARTIN ANDONOVSKI
o this To Do role
XMGT user mapping
S SERVICE REPRESENTATIVE TEMPLATE
ER SOLUTIONS CENTRE TEAM LEADER TEMPLATE
ER CUSTOMER SOLUTION CENTRES
as is no longer configuerd, users will be confirmed at a later date
have the users from Ergon Support mapped to them
dless if they have been named on this spreadsheet.
Please ensure all users are mapped as per the below matrix and their respective business roles.

CM-ADJAPP CM-ADJAPP2 CM-ADJAPP3
below matrix and their respective business roles. Adjustment - Adjustment - Adjustment -
$1,500 $5,000 $7,500
GENERAL MANAGER RETAIL OPERATIONS TEMPLATE X X X
SERVICE & MARKET INTERFACE MANAGER TEMPLATE X X X
SERVICE QUALITY MANAGER TEMPLATE X X X
CREDIT RELATIONSHIP SPECIALIST TEMPLATE X X X
MANAGER CUSTOMER SOLUTION CENTRES TEMPLATE X X X
BILLING TEAM LEADER TEMPLATE X X
SENIOR DISPUTE RESOLUTION ADVISOR TEMPLATE X X
SETTLEMENTS COORDINATOR TEMPLATE X X
SETTLEMENTS OFFICER TEMPLATE X X
CREDIT RELATIONSHIP OFFICER TEMPLATE X X
CUSTOMER ASSIST PROGRAM SPECIALIST TEMPLATE X X
RECEIPTING & CREDIT SUPPORT OFFICER TEMPLATE X X
BILLING OFFICER TEMPLATE X
CUSTOMER ASSIST OFFICER TEMPLATE X
CUSTOMER SOLUTIONS CENTRE TEAM LEADER TEMPLATE X
CUSTOMER SOLUTION CENTRE TEAM LEADER TEMPLATE X
CUSTOMER SUPPORT TEAM LEADER TEMPLATE X
MARKET INTERFACE & ADVISORY TEAM LEADER TEMPLATE X
CM-ADJAPP4 CM-ADJAPP5
Adjustment - Adjustment -
$25,000 $100,000
X X
X
Changes to original Version
Additiona
To Do Descripti l Roles Batch Auto/Man Navigates
Role ID Dept Priority
Type on Role ID Process ual to Screen
(Dept)
CM-REJ MTM CM- B2B - CATS AUTO 070 Navigate
Market B2BCATS from To Do
Message to Market
Rejection Message
Portal
C1-RDSER Interval CM- B2B - CATS CM- C1-TDRDS AUTO 010 Interval
Register B2BCATS BLEXMGT Register
Data Set (Billing Data
Exception Exception
Manageme
nt)
CMMTMSA Manual CM- Ergon AUTO 050 Navigate

C Interventio ERGSUPP Support from To Do
n required to Market
to cancel Message
Service Portal
Agreement
Change below as receipting and ergon/billing as secondary

CM_MPDT Manual CM- Receipting AUTO 010 Account
D Payment RECEIPT
Distributio
n To Do
Type
Add ToDo Role Biller as non-default todo role to the below 10 todo types.
TD-NOBC
CM-BICPT
C1-CRDBS
CM-NTC
C1-RDSER
CM-1020L
CM-TDPMD
NCFSSPS
TD-BSERR
TD-HILO
Initiated
Manually
To Do Conditions - Triggers and Completion Rules from a WI
Bus Tag Complete SME
(SME Requirements) Case Required
Yes/No
Yes/No
Description: MTM Market Message Rejection Market Yes No Kate Yes
Trigger: Used by the ff BO to signify that Outbound Interaction Watman
Message has been rejected by the Market
CM-SOAllocateNMIAdmin, A2-MDProvideAdmin, A2-
MDVerifyAdmin
A2-NMIDiscoveryRqstAdmin, CM-
A2-NMIStandingDataRqstAdmin, CM-
Description: Interval Register Data Set Exception Billing Yes No Geoff Yes
Trigger: Batch Job C1-TDRDS A2- Williams
1. Open the To Do CM-CWAlignToMRRetroAdm-
SOAfter
CM-CWLongTermRetroAdm-SOAfter,
3. Investigate and action as required.CM-
CWLongTermRetroAdm-SOBefore
CM-CWMoveInRetroAdmin-SOAfter,
5. End Process CM-SOAddsAltsAdmin
Description: Manual Intervention A2-CustomerWinAdmin

CM-SOMeterInvestigationAdmin, required to cancel TBC - Yes No
Service Agreement Carmen
Trigger: When the followingCM-SOSupplyAbolishAdmin
CM-SOSpecialReadAdmin, BO status transitioned to
Cancelled.
CM-SOMeterReconfigAdmin, A2-CWMoveInAdmin
CM-CRENCNMILongTerm-SOAfter
CM-CWMoveInAdmin-SOAfter, CM-CWMoveInAdmin-
CM-CRENCNMILongTerm-SOBefore
SOBefore
CM-CRENCNMIMoveIn-SOAfter
CM-CustomerWinAdmin-SOAfter, CM-CustomerWinAdmin-
CM-CRENCNMIMoveIn-SOBefore
SOBefore
CM-CRENCNMIMoveInRetro-SOAfter
CM-SOMiscellaneousAdmin, CM-SONewConnectionAdmin
CM-CRENCNMIMoveInRetro-SOBefor
CM-CRENCNMIRetro-SOAfter
A2-CWAlignToMRRetroAdmin, CM-CWAlignToMRRetroAdm-
CM-CRENCNMIRetro-SOBefore
SOBefor
Description: Manual Payment Distribution To Do Type UMS Billing Yes No John Yes
CM-CWAlignToMRRetro-SOAfter
To perform
Trigger: Thisthis
To to
Dodo:
is raised when NMI from the UMS Hanran
CM-CWAlignToMRRetro-SOBefore
1. Open the
inventory To Do
does not exist in the system.
CM-CWLongTermRetro-SOAfter
2. Read
To thethis
perform message/notes/logs
to do:
CM-CWLongTermRetro-SOBefore
3. Open
1. Investigate
the ToandDo action as required.
CM-CWMoveIn-SOAfter
4. Read
CM-CWMoveIn-SOBefore
5. Investigate
3. End Processand action as required.
CM-CWMoveInRetro-SOAfter
CM-CWMoveInRetro-SOBefore
5. End Process
CM-ChangeRetailer-SOAfter
CM-ChangeRetailer-SOBefore
CM-CustomerWin-SOAfter
CM-CustomerWin-SOBefore
1. Open the To Do
3. Investigate and action as required. Cancel SA.
5. End Process
LVL3
WI ID Actions Comments
Process
RA00241W Manage This will be as a result of market rejecting service order

Inbound requests.
CATS
Market
Transactio
ns
RA00241W Manage Nil NO SKILL - to be escalated to Team Leader/s and TL to

Inbound work with project if any are identified.
CATS
Market
Transactio
ns
Reads as a market interactions function.
Carmen will follow up.
TBA TBA HLP and WI to be written Pending email confirmaiton if this is UMS exception as
per email trail with Marlon and Rahul
Default Role Secondary Role Priority
CM-B2BCATS CM-BLEXMGT
CM-BLEXMGT B2B - CATS

CM-ERGSUPP
Tech Support
CM-ERGSUPP CM-ERGSUPP
B2B - CATS
BILLER CSC-BUSESC TBC TBC TBC

CM-ERGSUPP
WAS - To mirror To Do Role CM-BLEXMGT user mapping
Please only have the following users mapped to To Do Role BILLER
Fulle Name CC&B User ID
Joy Pamenter BPAMENTE
Leisa Hughes LHUGHES
Carrie Rhodes CRHODES
Kathy Anderson KAANDERS
Have the following users Richie McGovern RMCGOVER
mapped to ToDO Role Robyn Rampton RRAMPTON
BILLER Tracy Balke TRBALKE
Sharon Trace STRACE
Kerrin Robertson KEROBERT
Bev Rolston BROLSTON
Angela Poulter APOULTER
Ray Lohrisch RLOHRISC
Jeni Haydon JHAYDON
Cherie Nowitzke CSINCLAI
CC&B User ID
KANDERSO

Bible - To Do Mapping

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Bible - To Do Mapping

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Curren

To Do Type Description Role ID

C1-ADSUS Adjustments In Suspense For Too Long CM-ERGSUPP

C1-STREV Review Service Task CM-ERGSUPP

CMMTMSAC Manual Intervention required to cancel Service CM-ERGSUPP

CMBPAYX To Do Type for BPAY Errors CM-RECEIPT

CMDRTERR Unable to add default retail tariff for meter CM-TRFINVT

CMMTMSOC Manual Intervention required to cancel Service CM-ERGSUPP

CMSOMFU Service Order Follow Up Required CM-TECSUPP

DT H/L N Fails hi/low limit non-residential CM-TECSUPP

DT H/L R Test result fails hi/low residential CM-TECSUPP

PF Power factor greater than Threshold Percent CM-ERGSUPP

C1-ADAPP Adjustments Requiring Approval CM-COMCC

CMGNCCO Generic To Do for Customer Complaint Owner CM-GENTODO

CMGNSME Generic To Do for SME CM-GENTODO

TD-CCCB Customer contact callback CM-GENTODO

CMCPPYTD Capacity To Pay To Do CM-COMCC

CMDEENTD De-energisation Raised for Large Customer To Do CM-COMCC

CMNBBBRK NBB Break To Do

DEPREF Cash deposit refund review CM-COMCC

STOPSATD Create To Do for Stopped SA if there is any active CM-COMCC

CM-NEMAD To Do Type For Customer Contact Without Email CM-CSBKOF

CMBROEXT To do for unsuccessful brochure data extract CM-ERGSUPP

CMHSRVW HEEAS Application Processing Case For Review CM-HARDSHP

CMINVMOB Invalid Mobile Number CM-CSBKOF

CMLSCNCL Life Support Case - Cancelled CM-CSBKOF

CMLSRVW Life Support Case For Review CM-HARDSHP

CMUNACCT Unable to Determine Account To Do Type CM-CSBKOF

CMWPACEX To do for unsuccessful welcome pack data extract CM-ERGSUPP

TD-APOVL Auto pay amount over limit CM-CSBKOF

TD-ECBK Order callback CM-CSBKOF

TD-EPND Pending orders CM-CSBKOF

TD-NOBC Accounts without bill cycle CM-BLEXMGT

CM-BICPT Bill Intercept CM-BLEXMGT

C1-CRDBS Corrected Read with Freezable Bill Segment CM-BLEXMGT

BILLING Create Bill Using Bill Cycle Errors CM-ERGSUPP

CM-NTC MTM CATS CR Network Tariff Code Change CM-B2BCATS

C1-RDSER Interval Register Data Set Exception CM-B2BCATS

CM-1020L MTM CATS CR 1020 NMI Loss Completed CM-B2BCATS

CM-TDPMD Provide Meter Data To Do CM-CSBKOF

NCFSSPS New consumption for stopped SP CM-TECSUPP

TD-BSERR Bill segments in error CM-TECSUPP

TD-HILO Meter Read High/Low Error CM-TECSUPP

CMUNKDEV Device unknown in CC&B CM-BLEXMGT

CM_MPDTD Manual Payment Distribution To Do Type CM-RECEIPT

CMNMISP NMI connected to multiple SP in CC&B CM-BLEXMGT

CMNMIMIS NMI not in CC&B CM-BLEXMGT

CMNOTEEQ Retailer not Ergon Energy Queensland (EEQ) CM-BLEXMGT

A2-GENTD MTM Generic To Do Type CM-TECSUPP

CM-1020W MTM CATS CR 1020 NMI Win Completed CM-B2BCATS

CM-CRCAN MTM CATS CR Cancellation CM-B2BCATS

CM-FVAL MTM CATS C4 Failed Validation CM-B2BCATS

CM-LOSS MTM CATS CR NMI Loss Notification CM-B2BCATS

CM-NDMUL MTM CATS NMID Multi NMI Result CM-B2BCATS

CM-NOSP MTM B2B SO No Service Point Found CM-B2BCATS

CM-OBJ MTM CATS CR Objection Notification Received CM-B2BCATS

CM-REJ MTM Market Message Rejection CM-B2BCATS

CM-REJAC MTM B2B Site Access Notification Rejection CM-B2BCATS

CM-REJAD MTM B2B Site Address Notification Rejection CM-B2BCATS

CM-REJCU MTM B2B Customer Details Notification Rejection CM-B2BCATS

CM-REJHI MTM High Priority Market Message Rejection CM-B2BCATS

TD-SSFTL Pending start/stop SA for too long CM-B2BCATS

CM-SOCOM MTM B2B SO Completed CM-B2BCATS