Renée J.

Lessard
207-710-6234 | renee.j125@gmail.com

EDUCATION
Bachelor of Arts: Strategic Communications – Public Relations May 2017
Susquehanna University | Selinsgrove, PA
 Graduated Summa Cum Laude and awarded Outstanding Student in Public Relations
 Completed minors in Psychology and University Honors
Study Abroad: Regent’s University | London, England Fall 2015
 Developed cross-cultural competencies through coursework, integration and travel
 Completed courses such as Crisis Management, Cognitive Psychology and Shakespeare Studies
ADMINISTRATIVE EXPERIENCE
Customer Service Representative September 2017 – Present
Schlotterbeck & Foss, LLC | Westbrook, ME
 Cultivated customer satisfaction by facilitating purchase orders, sample requests, and special
concerns while coordinating with QA, R&D, Logistics, Sales, and Production departments
 Assisted in extraneous projects such as new product development and company efficiency
Team Leader June 2013 – September 2017
PowderHorn Family Camping Resort | Old Orchard Beach, ME
 Managed reservations and addressed customer concerns for over 480 campsites; advised office
staff on company policy, procedures, and achieving customer satisfaction
 Maintained social media platforms and independently addressed company reviews
Student Assistant August 2013 – May 2014; September 2016 – December 2016
Susquehanna University | Selinsgrove, PA
 Supported Registrar, HR and IT Departments through administrative and supplemental tasks
such as preparing visuals, maintaining records and coordinating travel logistics
 Answered student queries, scheduled calendars and organized data for departmental use
Editorial Intern May – July 2016
Sellers Publishing | South Portland, ME
 Wrote press releases, proofread and assisted in market research on competing calendars
 Selected content and drafted display for daily, weekly and monthly planning documents
Event Intern May 2015
Casella Recycling | Saco, ME
 Organized supply needs for a weekend team-building retreat of 25 marketing professionals
 Facilitated group exercises; coordinated accommodation logistics with multiple vendors
PROFESSIONAL EXPERIENCE
Practicum Director January 2015 – May 2017
Public Relations Student Society of America | Selinsgrove, PA
 Evaluated over 25 students’ press releases, situation analyses and feature articles
 Created posters and press releases for local events using Photoshop, InDesign and Word
SKILLS
Microsoft Outlook, Word, Excel, Access, and PowerPoint | Adobe Photoshop, InDesign, and Illustrator |
Social Media: Facebook, Twitter, Instagram, YouTube, LinkedIn | Basic Web Design: HTML, Wix,
Weebly, Wordpress