Professional Documents
Culture Documents
Quality planning
Quality control
Quality improvement
Sohal, Tay and Wirth have discussed quality in terms of TQC rather that TQM
but refer control to the management of quality at varius stage of the process.
There are five elements in this model:
Customer focus
Management Commitment
5S HOUSE KEEPING
This is a house keeping technique used to establish and maintain a
productive and quality environment in an organization. This method is
invented in Japan which will give safer, more efficient and more productive
operation results in boosting of morale of workers, job involvement and
satisfaction and ownership of their responsibilities.
2. Histograms
3. Scatter Diagrams
Control Charts
4. Pareto Analysis
• Pareto analysis is used to differentiate between the vital few and the
trial many.
• It is based on the concept that 80% of the problems come from 20% of
the items.
• Pareto analysis shows where process improvement should begin- those
problem area with the greater frequency
Bench Marking
Benchmarking is a systematic method by which organization can measure
themselves against the best industry practices. Essence of BM is the
process of borrowing ideas and adapting them to gain competitive
advantage.
Reasons for Bench Marking
To achieve Business & Competitive Objectives.
Goals & Objectives Based on External Environment.
Cost Efficient.
Continuous Improvement & New Development.
BENEFITS OF BM
Problem:
Failure Rate λ = .0002 per hour
What is the probability that it will survive or reliable during the first 200
hours of operations?
Solution:
Rt = e – λt
= 1– (200) (0.0002)
= 96.00 % Reliability of survival