Corporate Communications Division

WAPCOS Limited
MOST URGENT
TIME BOUND

No.: WAP/MoU-2018-19 t= November, 2017

Subject: Identification of Projects for monitori,ng of Customer Satisfaction

for th,~ year 2018-2019

Customer Satisfaction is one of the MoU parameters to be monitored during the year
2018-2019. Under the above parameter,15 projects (10 High Value and 5 Small Projects) are to be
identified for monitoring of Customer Satisfactionand Customer feedback to be obtained on the
basis of following parameters:-
~.
Parameters for Customer Satlisfactiort Weightage
No. assigned
1. Acce~tance of Re~ort 3
2. Receipt of Payment 3
3. Repeat job from same Client 1
4. Appreciation Letter 3
Total 10
Score z 6 reflects Customer Satisfaction

• High Value Project Rs. ;:::'1.00 crore and above

• Small Project Less than Rs. 1.00 crore
Accordingly, it is requested that the details of Projects to be monitored for Customer
Satisfaction during 2018-2019, may please oe provided as per enclosed format to Corporate
Communications Division by 10.11.2017 posi!:ively.

Encl: as above

Copy:-

EDs
Sr. GMs
GMs
PDs
J CEs - .9 k.N.-
Heads
CE/RM (WR) - Gandhlnagar
Chief Project Manager (SSP)
Project Director (Bengaluru)
QSD to CMD - For kind information please
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