Professional Documents
Culture Documents
Improvement Projects
Tom Sonde
PIHRA 2012 Annual Conference
Tuesday, August 28, 2012
Tips & Pointers for Conducting Process
Improvement Projects
Agenda
Introduction
Business Process
Reegineering
Management (BPM)
Processes
Training
Talent
Management Recruiting
Agenda
Introduction
Process Reviews
Process Reviews
AP and
Disbursement
transactions
Understand 80 / 20 Multiple
Data / Paper
Current Processes Rule Departments
End-to-End
Processes
Is it is necessary
Does it add value?
Question why
Always ask and then continue to ask
Why a process or procedure is being
performed?
Why isn’t the system performing it?
Why an output is needed?
Key Steps when Sitting with a Process Owner -
Question Every Activity
Don’t Assume
Agenda
Introduction
Anyone that requires access to data should have the appropriate access
Ideally access should be provided electronically rather then on paper
Access to Data
Access to data should be timely
User Manuals, Develop user manuals, policies and procedures that cover the entire process
Policies & rather then a “How to use the software” solution
Procedures
Teacher
After data is Based on the type Custodial - Plant
completes Principal or Dept. School clerk
entered, Non site-based budget of purchase, Operations
requisition form or Head approves enters data into
requisition will be purchases goes to an requisition is
fills out pre-printed and signs system from Teacher
funneled into the approver initially routed to one of Exceptional After data is Based on the type Custodial - Plant
list for items requisition requisition completes Principal or Dept. School clerk
following the following:(1) Children Division entered, Non site-based budget of purchase, Operations
needed requisition form or Head approves enters data into
requisition will be purchases goes to an requisition is
fills out pre-printed and signs system from
Site-based budget purchases Applied funneled into the approver initially routed to one of Exceptional
list for items requisition requisition
go directly to Finance Technology following the following:(1) Children Division
needed
Career
Purchases from a contract Development Site-based budget purchases Applied
Type A
company or pre-printed list go directly to Finance Technology
Finance Dept. (2) Career
Library Services Purchases from a contract
Purchases not from a contract Type A Development
company or pre-printed list
Type B company or pre-printed list Finance Dept. (2)
regardless of price Chief Academic Library Services
Purchasing Dept/ Officer-Textbooks Purchases not from a contract
Senior buyers Type B company or pre-printed list
Senior buyers
review requisition regardless of price
receives Chief Academic
proof, checks for Teaching &
purchases in Purchasing Dept/ Officer-Textbooks
errors (4) Type 2 Learning Assmt. Senior buyers
"requisition proof" Senior buyers
review requisition
receives
proof, checks for Teaching &
purchases in
errors (4) Type 2 Learning Assmt.
Interscholastic "requisition proof"
Buyer requests Requisition proof
Other purchases
quotes/bids from is generated from
are routed to a Buyer receives
New Technology
vendors (fax, mail, information
buyer - based on buyer's copy Supplemental Interscholastic
or phone) Request entered into Buyer requests Requisition proof
assignment Funds-Budget & Other purchases
for Quotation form system quotes/bids from is generated from
Management (3) are routed to a Buyer receives
If errors Type 1 vendors (fax, mail, information
buyer - based on buyer's copy Supplemental
If no errors found are found or phone) Request entered into
assignment Funds-Budget &
on requisition proof for Quotation form system
Management (3)
If errors Type 1
If no errors found are found
Purchase order is Senior buyers will on requisition proof
generated from the correct errors and
requisition proof another proof is
the next day Brown/yellow copy generated Purchase order is Senior buyers will
Finance Dept. generated from the correct errors and
sent to school Vendor receives
matches invoice to requisition proof another proof is
(brown copy is PO and ships
receiver's report the next day generated
receivers report) order to school Brown/yellow copy
Purchases orders Finance Dept.
Buyer signs and sent to school Vendor receives
printed at Senior buyers matches invoice to
Blue copy sent to dates PO; sends (brown copy is PO and ships
Southside location separate POs (5 receiver's report
Controllers Office to vendor by mail receivers report) order to school
and delivered to copies) Purchases orders
or fax Vendor sends Buyer signs and
Admin Bldg. System generates printed at Senior buyers
invoice to Finance Blue copy sent to dates PO; sends
payment when Southside location separate POs (5
White PO copy Dept. Controllers Office to vendor by mail
both invoice and and delivered to copies)
routed back to or fax Vendor sends
receiver's report Admin Bldg. System generates
original buyer invoice to Finance
are entered into White PO copy payment when
system Dept. both invoice and
Orange copy kept School confirms routed back to
original buyer receiver's report
on file at purchase by
are entered into
purchasing office sending receivers
system
report to Finance Orange copy kept School confirms
Dept. (5) on file at purchase by
purchasing office sending receivers
report to Finance
Dept. (5)
Who’s to Blame
Best Practices
Technology
Process
Agenda
Introduction
Visioning
Budget
Provide Account
Codes as needed
Prepare Supp
Field
Prepare T&L
Time Reports &
Reports
Overtime Reports
Prepare Payroll
Review and Notification Forms
HR
approve to process
adjustments
Review and
Payroll
Review and
correct Supp Time Run final calc and Distribute checks
Create Paysheets correct T&L Update Paysheets
Reports and OT confirm and advices
Reports
Reports
Operations-
Strawman Data Entry
Input Supp Time
Reports & OT Input T&L reports
Reports
Operations- IS
Produce checks,
Run Pay & Time advices & DD file
files into PS for bank, and print
reports
PS Project
Reconcile payroll
Your Logo
Tips & Pointers for Conducting Process
Improvement Projects
Agenda
Introduction
Communicate
Politics • Communicate positive
results
• Understand the political
• Communicate as
landscape
appropriate – Remember
• Use politics to your
the who, what, where,
advantage
when and why
Change • Communicate regularly
Management
Build Alliances
Quick Wins
• Fix the easy things first • Win over adversaries
• Gain traction • Make IT part of the team
• Get Finance involved
Resources
• Make sure the proper resources are on
the team and that there is an adequate
budget with realistic timelines
Executive Sponsorship Plays a Key Role
Support Leadership
Provides funding, Provides direction, advice
appropriate resources and and credibility
opens doors when
necessary
Executive
Sponsorship
Values Stick
Sets the tone, Provides the appropriate
communicates the leverage when necessary
importance of the project
to the organization
Carrot
Provides rewards and
incentives for success
It is important to Understand why People are
Resistant to Change
Potential
Threat
It is important to Understand why People are
Resistant to Change
Potential
Threat
Fear of the
Unknown
It is important to Understand why People are
Resistant to Change
Potential Threat of
Threat Obsolescence
Fear of the
Unknown
It is important to Understand why People are
Resistant to Change
Potential Threat of
Threat Obsolescence
Set aside five to ten hours over the course of a week or two
and see what you can uncover!
Free “How to”
Helpful Hints for Improving the
Productivity of HR
Tom Sonde
T is a principal with Silver Road Solutions, a management consulting firm specializing in helping HR
organizations be more productive. He began performing process improvement work while at The Dun &
Bradstreet Corporation. He subsequently worked at KPMG Consulting and was VP Global Business
Transformation at Misys where he redesigned their global HR processes during an SAP implementation.
Tom has extensive experience in helping organizations improve productivity. He has written several articles
on this topic including: Finding the Hidden Values in HR Systems, which appeared in Human Resources
Executive magazine.
For additional information regarding improving the productivity of HR system please visit SilverRoad.net
(973) 722-9304
tsonde@silverroad.net
http://www.silverroad.net/
To learn more about how we can lower your costs while improving the productivity of your
organization please contact us at info@silverroad.net or by calling (973) 722-9304.