CHAPTER 1

HDFC Ltd.

 INTRODUCTION:

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HDFC was incorporated in 1977 with the primary objective of meeting a social need - that of
promoting home ownership by providing long-term finance to households for their housing
needs. HDFC was promoted with an initial share capital of Rs. 100 million.
Their objective, from the beginning, has been to enhance residential housing stock and
promote home ownership.
Now, their offerings range from hassle-free home loans and deposit products, to property
related services and a training facility. They also offer specialized financial services to their
customer base through partnerships with some of the best financial institutions worldwide.

 Business Objectives:

Helping Indians experience the joy of home ownership.

The primary objective of HDFC is to enhance residential housing stock in the country
through the provision of housing finance in a systematic and professional manner, and to
promote home ownership.
Another objective is to increase the flow of resources to the housing sector by
integrating the housing finance sector with the overall domestic financial markets.
As they found out nearly three decades ago, in 1977, the solution for success is customer
satisfaction. All you need is the courage to innovate, the skill to understand your clientele and
the desire to give them your best. Today, nearly three million satisfied customers whose
dream they helped realize, stand testimony to their success.

Housing Finance Sector:

Against the milieu of rapid urbanization and a changing socio-economic scenario, the
demand for housing has grown explosively. The importance of the housing sector in the
economy can be illustrated by a few key statistics. According to the National Building
Organization (NBO), the total demand for housing is estimated at 2 million units per year and
the total housing shortfall is estimated to be 19.4 million units, of which 12.76 million units is
from rural areas and 6.64 million units from urban areas. The housing industry is the second
largest employment generator in the country. It is estimated that the budgeted 2 million units
would lead to the creation of an additional 10 million man-years of direct employment and
another 15 million man-years of indirect employment.
Having identified housing as a priority area in the Ninth Five Year Plan (1997-2002), the
National Housing Policy has envisaged an investment target of Rs. 1,500 billion for this
sector. In order to achieve this investment target, the Government needs to make low cost
funds easily available and enforce legal and regulatory reforms.

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 Organizational Goals:

HDFC's main goals are to:

 Develop close relationships with individual households,

 Maintain its position as the premier housing finance institution in the country,
 Transform ideas into viable and creative solutions,
 Provide consistently high returns to shareholders, and
 To grow through diversification by leveraging off the existing client base.

 HDFC Founder:

MAN WITH A MISSION: Hasmukhbhai Parekh

If ever there was a man with a mission it was Hasmukhbhai Parekh, their Founder and
Chairman-Emeritus, who left this earthly abode on November 18, 1994.
Born in a traditional banking family in Surat, Gujarat, Mr. Parekh started his financial career
at Harkisandass Lukhmidass - a leading stock broking firm. The firm closed down in the late
seventies, but, long before that, he went on to become a towering figure on the Indian
financial scene.
In 1956 he began his lifelong financial affair with the economic world, as General Manager
of the newly-formed Industrial Credit and Investment Corporation of India (ICICI). He rose
to become Chairman and continued so till his retirement in 1972.
At the ripe age of 60, Hasmukhbhai started his second dynamic life, even more
illustrious than his first. His vision for mortgage finance for housing gave birth to the
Housing Development Finance Corporation - it was a trend-setter for housing finance in the
whole Asian continent.
He was a true development banker. His building up HDFC without any government
assistance is itself a brilliant chapter in financial history. His wisdom and warmth drew
people from all walks of life to him, for advice, guidance and inspiration soft spoken man of
few words, Mr. Parekh nevertheless held strong and definite views with a quiet conviction.
He was always concerned with building bridges, improving and encouraging communication
between people.

 Organization & Management:

HDFC is a professionally managed organization with a board of directors consisting of

eminent persons, professionals who represent various fields including finance, taxation,
construction and urban policy & development. The board primarily focuses on strategy
formulation, policy and control, designed to deliver increasing value to stakeholders.

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HDFC has a staff strength of 1490 (as on 31st March, 2019), which includes professionals
from the fields of finance, law, accountancy, engineering and marketing. Click here for details
of Senior Management.

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 CHAPTER 2

HDFC HOME LOAN PRODUCTS

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 1) Home Loan
2) Home Improvement Loan
3) Home Extension Loan
4) Land purchase loan
5) Short Term Bridging Loan
6) Loan to Professionals for Non Residential Premises
7) Home Equity Loan

HOME LOAN
HDFC offers loans to individuals to purchase (fresh/resale) or construct
houses. Home loan be applied individually or jointly. Proposed owner of the
property will have to be co-applicants. However the co-applicants need not to
be the co-owners.
PURPOSE
 Purchase of flat, row house, bungalow from developers.
 Existing freehold properties.
 Property in an existing or proposed cooperative society or apartment.
 Self construction.

MAXIMUM LOAN

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 85% of the cost of property (including the cost of land) and based on the repayment
capacity of the customers.
MAXIMUM TERM
20 years subject to the retirement age.
ELIGIBILITY
 Salaried employees
 Self employed professionals
 Self employed businessman
 Applicants can either be Resident or Non-Resident
 Age of the applicant should not be more than 65 years

HOME IMPROVEMENT LOAN

Home improvement loan facilitates internal and external repairs and other structural
improvements like paintings, water proofing, plumbing and electric works, tilling and
flooring, grills and aluminium windows.
PURPOSE

External repairs Tilling & flooring

Internal & external flooring Waterproofing and roofing

Plumbing & electric work Grills & aluminium windows

Construction of underground/ upper water Paving of compound walls (with stone/tiles

tank etc)

Bore well Waterproofing on terrace

MAXIMUM LOANS
 For Existing customers : 100% of the cost of improvement
 For New customers : 85% of the cost of improvement

MAXIMUM TERM
15 years subject to retirement age.

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 HOME EXTENSION LOAN

Home extention loan facilitates the extension of an existing dwelling unit. This type of
loan makes it convinient to extend or add space to home.
PURPOSE
This loan is specifically for the extension purpopse. Be it an additional room, a larger
bathroom or even enclosing an open balcony.
MAXIMUM LOAN
85% of the cost of extention.
MAXIMUM TERM
20 years subject to retirement age.
LAND PURCHASE LOAN

PURPOSE
HDFC Land purchase loan is a convenient loan facility to purchase land, whether it be
to build a house or an investment.
MAXIMUM LOAN
85% of cost of land and based upon the repayment capacity of the customer.
MAXIMUM TERM
15 years subject to customer retirement age.
SHORT TERM BRIDGING LOAN

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 PURPOSE
Short Term Bridging loan makes customer realize their dreams of buying a bigger and
better home and give them time to sell their existing property to pay off the loan. This is
a short term loan to help customers with the interim period between the sale of their old
homes and the purchase of a new home. Customers repay the loan by paying
monthlyinstallment or interest on the loan with the lump sum payments within 2 years.
Hence customers gets 2 years to sell the property repay the loan.
MAXIMUM LOAN
90% of the cost of new property
MAXIMUM TERM : 2 years
LOAN TO PROFESSIONALS FOR NON RESIDENTIAL PREMISES
This loan facilitates professional to purchase and construct their own office premises or even
renovate their existing office premises.
PURPOSE
 Purchase
 Constuction
 Improvement of office

MAXIMUM LOAN
85% of the cost of property
MAXIMUM TERM
15 years subject to customer retirement age.
HOME EQUITY LOANS

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 HDFC Home equity loans helps to encash the present market value of the property by
taking a loan by mortgaging the property.
PURPOSE
 Higher eduation of the children
 Marriage expenses
 Medical expenses
 Business purpose

MAXIMUM LOAN
 For Existing customers: 60% of the market value and present loan outstanding.

 For new customers: 50% of the market value of the property.

MAXIMUM TERMS

PROPERTY TYPE REPAYMENT OPTION NO. OF YEARS

Residential EMI Based 15

Non Residential EMI Based 10

Residential & Non Residential Simple Interest 2

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 CHAPTER 3

MAJOR OBJECTIVES

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  To know about the HDFC home loan and its products.

 To have the first hand information on loan procedure, sanctioning and

disbursement in HDFC ltd.

 To compare the performance of HDFC with other market players.

 To study about the financial position for the financial year 2018-19 in
comparison with position in financial year 2017-18.

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 CHAPTER 4

STAGES OF HOME LOAN

Application
Data Entry
Login Scanning

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 Recommendation

Over (ROVR)

Double Checking
Sanctioning
Disbursement of Over (DCOVR)
the loan

After Sales
Services

The representation shown above is not a perfect copy of the actual process. This is because
these stages are taking place simultaneously and one application is being taken care for by the
experienced employees of both HDFC Ltd service centre. Also the applicant may be asked to
send information or may be asked questions regarding his requirement and/or his documents
for his own convenience
Hence the loan application may or may not shuttle through different stages
 APPLICATION STAGE

This is the stage where the Application Form first reaches the concerned Service Centre/
workstation. Here all the documents in the application are reviewed by the experienced staff
present at the workstation. The HDFC Ltd employee who reviews the file checks to see
whether all documents are present and in their proper place, if the documents are duly filled,
not fake, attested by authority and present in order. In case any document is missing the
applicant is contacted electronically or by mail or by telephone and requested for the
document to be submitted. This exercise is called FOLLOW UP. The credit appraisal of the
loan application starts at this stage. The workstation employees compute the gross salary, IIR,
FOIR, Loan Eligibility ratio etc. The credit worthiness of the applicant is calculated here.

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It is also at this stage that the QUICK DATA ENTRY of the loan application is done to create
a serial no. of the application. After that another page appears and more data is entered .It is
now that a special and unique LOAN A/C NO. is created under which all the loan processes
will be carried out. The number that has been generated is communicated to the applicant by
means of a letter and/or electronic communication. The system of electronically recording the
data helps to create ready reference, a proof ,helps in quick and easy processing of the data. It
also helps to very easily and quickly share data with other employees of HDFC.
 The next and important processing performed at the workstation is that of filling up a
document known as the INTERVIEW SHEET for processing individual loans. It
contains various simple entries like

1.Name of borrower
2. Name of co-borrower
3. Income details
4. Family background and permanent address etc
5. Gross Salary
6. Rental
7. Other incomes
8. Obligations
9. Remarks: This column contains the various findings that the employee has found out
after thorough review of the applicants documents such as bank statement, salary slip
etc.
Hence the interview sheet contains the important findings which the employee has
Collected after careful review of the various documents .The interview sheet helps
to cut corners and helps save time by not having other employees to go through the
documents again and again .It hence acts as a source of quick reference.

After all this has been performed well enough the loan application will be arranged
in a file and all it will be given its loan a/c no which also acts as its file no..
The file is now ready to be sent to the HUB (Senior Officers) where further processing will
take place. Next step is scanning of the documents.
 SCANNING

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 In this stage the various important documents of the applicant are scanned. This helps to
create their electronic copy which acts as a ready reference, a proof, and can also be shared
and utilized by other employees of HDFC Ltd.
 DATA ENTRY

The file has been sent to the bank head office or the HUB .At HUB there are many experts
with their own specializations. These officials review the various parts of the file again and
perform many specialized tasks.
Data entry is also one of these tasks .This entry is much more different and complex
as compared to the earlier performed Quick Data Entry. An exhaustive amount and type of
information has to be entered into the ILPS system ranging from Personal Details,
Employment Details to Property Rate History and Customer Interactions.
 RECOMMENDATION OVER (ROVR)

The Recommendation over is also referred to as the First Appraisal. At this stage certain
specially appointed persons have been given the responsibility of recommending a loan
These people have to take special care of reviewing every document, and all the small details
that need to be considered before considering the loan application to be valid.
After this the file is sent to another specially appointed person as explained below. At this
stage if any correction or mistake is present it can be sent back to the workstation.
 DOUBLE CHECKING OVER

As the name suggests at this stage a specially appointed person will double check all the past
proceedings. They will examine the Loan file for any discrepancies, any missing and /or
misplaced documents, the Credit Appraisal results, etc.
This is a very important stage and must be handled with exceptional care. This is because a
mistake at this stage can cause a great loss to the company. The Double checker is responsible
for the ultimate sanctioning of the loan .If any mistake is done at this stage there is no going
back and hence no protection. HDFC takes great care while appointing double checkers
.They should have completed a select number of years with the company and should have
shown exemplary performance and must possess experience.
 SANCTIONING

An authorized sanctioning authority within HDFC itself will review the remarks of Double
Checker. If it considers the loan suitable to be sanctioned it gives it approval . After it has
given its approval stamp the ILPS system will automatically send a letter to the Applicant that
his loan has been sanctioned. After this approval the Applicant can go to whichever Service
Centre to get his loan disbursed.
 SPECIAL CASE

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A special case can arise if the applicant has not mentioned the property for which he wants to
take a loan. In that case the applicant can let the case be remain pending . This means that the
Applicants loan request will be considered to be complete even though he has not decided the
property. However the Applicant is expected to finalize the property in a short time
A Property Address is necessary to:
1. Get the loan disbursed
2. Process the Legal and Technical Appraisal of the property and its Papers.

 DISBURSEMENT

The last and final stage in the Home Loan process is that of disbursement. After the
sanctioning has taken place the applicant becomes a registered customer of HDFC Ltd
.He/She can now take the disbursement of the loan from any of the various service centre of
HDFC .The loan shall be disbursed in one Lump sum or in suitable installments to be decided
by HDFC with reference to the need and/or progress of construction. The borrower hereby
acknowledges the receipt of the loan disbursed as indicated in the receipt.
CREDIT APPRAISAL
Credit appraisal is one of the most important and significant step in the Home Loan process.
In case of home loans we either create new accounts or maintain pre existing ones. Credit
appraisal is however a part of sanctioning new loans or enhancing the existing one.
Credit Appraisal starts from the moment, the documents for Loan from the customers has
taken, which is then sent to back office for processing which is called HUB.
CATEGORIES
In case of Credit appraisal there are three main categories:
1. SALARIED PERSON

Here the Credit Appraisal is done for a salaried person .HDFC try to compute the credit
worthiness of a salaried person .It means that the person should be employed as an
employee in a recognized organization. The organization may be public or private. The
person must have proof to prove his employment like credit documents etc.
2. SELF EMPLOYED PERSON

The nature of Credit Appraisal done for a self employed applicant is slightly more
complex. This is due to the presence of enormous bank statements as well as transactions
involved in business. As conducting Business in modern times is a capital intensive
process the bank statements of self employed persons are large and much more complex.
The statement runs into a large number of pages due to the multiple numbers of
transactions. Apart from that their income statements are also quite complex due to
presence of many components.

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 Hence in the case of a self employed person demanding a loan the credit appraisal has to
be done very carefully .For this very purpose HDFC Ltd has appointed Specialized Credit
Appraisers and a specialized Self employed Committee. These consist mainly of Chartered
Accountants. They handle the important job of appraising the credit worthiness of the self
employed applicants.
3. SELF EMPLOYED PROFESSIONAL

The self employed professionals include people like Doctors, Chartered accountants ,
Engineers etc. Only HDFC recognizes these professionals as a separate category and has
hence developed a comparatively smoother procedure for their Credit Appraisal and
sanctioning of loan.
PRECAUTIONS
The credit appraisal is an important step for both the borrower and HDFC .Hence it necessary
to take all precautions.
All calculations must be done with correct figures. The data entry in the system must
match the actual data. Also care should be taken in places like the decimals and
rounding off. The data entries should not be going outside the space provided to
them.
The source of the data should be mentioned so that another person may easily verify
the facts and figures
Sometimes it may happen that the Applicant has intentionally or by mistake not
mentioned the full status of his obligations. The common situation in this case
are
A. He has not revealed of any loan that he may be paying off from an
undisclosed bank account in any other bank
B. He is not disclosing information related to any defaults, Revolving accounts
such as Debit card, Credit card etc.

In these conditions it is difficult to correctly compute the credit worthiness of the person. As a
result an unscrupulous element might get a loan .This will lead to loss to both HDFC and its
honest customers.
The precaution taken by HDFC in this case is that it contacts CIBIL (Credit Bureau of India
Ltd) which is the mega Repository of financial data in India .HDFC electronically requests
CIBIL to reveal information it possesses pertaining to the persons financial obligations.
CIBIL passes on the information by means of a fax containing all revolving accounts, loans
and liabilities.
TERMS AND CONDITIONS OF HDFC HOME LOANS
HDFC has always been market oriented and dynamic with respect resource mobilisation as
well as lending programme. It provides loans to meet all requirements of the customers to
make their house a home. However following are the conditions which are to be met by the
customer before applying for a loan.
LOAN AMOUNT CONDITIONS

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  HDFC finances upto 85% maximum of cost of property (agreement value + stamp
duty + registration charges)
 Repayment capacity takrs into consideration factors such as income, assets,
qualifications, number of dependents, spouse income, liabilities, stability and
continuity of occupation and saving history.
 The loan amount of the individual is also subject to Instalment to Income Ratio (IIR)
which is 40% and Fixed Obligation Income Ratio (FOIR) which is 45%.
 Maximum loan amount to an individual connot exceed Rs 1crore.

SUPPORTING DOCUMENTS
First of all when a customer came all documents are checked by the workstation which are
directly in contact with the customers. Necessary documents required are as follows.
FOR ALL APLICANTS
1. Allotment letter of the co-operative society /association of apartment owners.
2. Copy of the approved drawings of proposed construction /purchase /extention.
3. Agreement of sale /sales deed /detailed cost estimate cost from architect.
4. If an applicant have been present employment /business or profession for less than a
year, mention on a separate sheet details of occupation for previous five years , giving
position held, reasons for change and period of the same.
5. Applicable proceesing fees.
6. Residence proof and Identity Proof.
RESIDENCE PROOF IDENTITY PROOF

Ration Card Driving License

Passport Passport

Bank Account Statement Pan Card

Voters Identity Card Voters Identity Card

Letter from recognized public authority Identity Card issued by Employer(if

employed in state/central Govt.)

7. Certificate of loan outstanding issued by the lender ( for refinance cases only)
8. Any other information regarding your repayment capacity that is necessary and will
assist HDFC in appraising the loan proposal.

EMPLOYED CASE
1. Verification of Employment Form with only Part I filled in.
2. Latest original salary slip/salary certificate showing all deductions.

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 3. If a job is transferable, permanent address where correspondence relating to the
applicant can be mailed.
4. A letter from employer agreeing to deduct the EMI towards repayment of the loan
from applicant salary. This will expedite the processing of loan application.
5. Updated original Bank Passbook/ or Bank Statement for the last six months.
6. Photocopy of Form 16 (issued by the employer) for the last assesment year.

SELF EMPLOYED
1.Balance Sheet , Profit & loss and ITR for the last three years.
2. Business Profile.
3. Copies of individual Tax Challans for the last three years.
4. Copy of advance Tax Challan (if any).
5. Updated original Bank Passbook/ or Bank Statement for the last twelve months.
CREDIT APPRAISAL
After the documents are checked by the workstation, documents are rechecked by the Senior
Officer as well as File Credit Investigation Department (FCI) prepares income sheet and
check all documents of the file. After credit appraisal loan is approved an disbursed to the
conditions or requirement.
RATE OF INTEREST TILL 30 JUNE,2018 (DUAL RATE)
Till 30 June, 2018 all applications received will be locked by Dual rate.

SLAB RATE OF INTEREST

Till March 2018 8.25%

Till March 2019 8.75%
Next Floating rate PLR – 8.75%

RATE OF INTEREST

SLAB HOUSING PLOT EQUITY LOAN FIXED

LOAN LOAN RATE OF
INTEREST

Upto 30 lakhs 8.75% 9.25% Loan against property -11.25% Fixed rate -14%

30-50 lakhs 9% 9.5%

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Above 50 lakhs 9.25% 9.75%

PROCESSING FEES AND OTHER CHARGES

A processing fees of 1% of the loan amount is charged from the applicant which includes all
the fees and the charges at the time of sanctioning of the loan application. Service tax is also
applicable and will be charged on the fees collected.
REPAYMENT
Loan is repaid in EMI comprising principal and interest. EMI commences from the first of
the month following the month in which the disbursement of the loan has been completed.
Due date of payment of first EMI is the 5th day of the month following such month.
Interest is paid on the portion of the loan disbursed which is called Pre-EMI. Pre-EMI interest
is payable every month from the date of each disbursement upto the date of the
commencement of EMI. Customer may opt to pay the EMI’s by direct deduction from their
monthly salary. They can also issue post dated cheques and can also issue standing instruction
to their bankers or can pay the installment at any of the HDFC collection centers.
FLEXIBILITY IN REPAYMENT
Following are the repayment option features being offered by HDFC to their customers:
 Step up Repayment Facility (SURF): This scheme help young executive to take a
bigger loan today based on an increase in their future income, this will help
executives to buy a bigger home today. In this EMI’s of the customer increases in
future.
 Flexible Loan Installment Plan (FLIP): Often customers, parents and their children
wish to purchase property together. The parents are near to retirement and their
children just started their work. This option help customers to combine their income
and take a long term home loan wherein the installment reduces after the retirement.
 Tranching: To help the customers save their interest, HDFC introduced a special
facility known as Tranching. In this customer has the option to start their EMI’s even
before the full disbursement of the loan. By this facility customer can repays their
loan faster.

PREPAYMENT FACILITY
Customer can repay the loan ahead of schedule by making part or full prepayment. If the
prepayment is made within three years of the first disbursement, early redetmption charges of
2% of the amount being prepaid is payable, but if prepayment is made after three years then
no charges is charged by HDFC.

DISBURSEMENT OF THE LOAN

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HDFC disbursed the loan after the property has been technically appraised, all legal
documentation has been completed. The loan will be disbursed in full or in suitable
instalments (normally not exceeding three in number) taking into account the requirements of
the funds and progress of construction.

Practical example to explain how banks arrive at eligibility of home loan

applicants
Vijay is a maintenance engineer with a private firm. His monthly takehome salary is around
Rs 35,000. With many public sector banks offering singledigit interest rates, Vijay feels this is
the best time to invest in his dream house. A two-bedroom house on the outskirts costs about
Rs 16 lakhs. Will any banker lend him this money? Is he eligible for a home loan of Rs 16
?lakhs

There are numerous factors that banks take into consideration when computing your loan
eligibility. Age of the applicant, his salary, repayment/credit history, savings, profession,
location of property, health condition and other debts have a direct bearing on the loan
amount sanctioned. Some professions are categorised as negative or risky by the lenders.
People in such professions may find it difficult to get a loan sanctioned. On the contrary,
some jobs are considered more stable with lesser probability of default. They are on the
.preferred list of most lenders

It is imperative that the property an applicant wishes to purchase falls within the
geographical limits as defined by the bank. As a thumb rule, banks will lend to applicants
who can set aside 40 percent of their monthly income towards their home loan repayments.
Based on
this, an individual's loan eligibility is calculated. It is assumed that a person who earns more
.can set aside more money towards his EMI repayments

?How does a bank compute your loan eligibility

Most loan eligibility calculators available on the Internet are based on a formula. The home
loan eligibility, in lakhs, is arrived at by dividing the amount available for the loan repayment
.with the borrower by the loan installment per lakh for the given tenure
The simplest way to increase your loan eligibility is by increasing the loan tenure. Consider
Vijay's case. At 9 percent rate of interest and for a tenure of 10 years, banks will sanction him
not more that Rs 12 lakhs. However, for a greater tenure of 20 years his loan amount shoots
up to Rs 18 lakhs. However, the longer the tenure of the loan, greater is the cost of
.borrowing
Applying jointly, with your parent or spouse, increases your loan eligibility. The incomes of
both applicants are combined when computing the loan eligibility. You can almost double
.your loan eligibility with a joint loan

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 CHAPTER 5

OTHER MARKET PLAYERS

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 1. State Bank of India
2. ICICI Bank
3. Axis Bank

SBI -STATE BANK OF INDIA

State Bank of India(SBI), the country largest and oldest commercial bank with a branch
network of over 11000 branches and six associate banks located even in the remotest parts of
India. SBI offers a wide range of banking products and services to corporate and retail
customers.
SBI HOME LOAN
PURPOSE
 Purchase/Constuction of a house/flat
 Purchase of a plot of land for constrution of house.
 Extention/ Repair/ Renovation or Alteration of an existing house/flat
 Purchase of Furnishings and Consumer Durables as a part of project cost.
 Takeover of an existing loan from other Banks/Housing Finance Companies.
ELIGIBILITY
 Minimum Age – 18 years as on the date of sanction.
 Maximum Age – For a home loan borrower is fixed at 70 years i.e the age by
which the loan should be fully repaid.
 There should be availability of sufficient, regular and continuous source of income
for serving the loan repayment.
DOCUMENTS
 Two photographs of each applicant/gurrantor.
 Proof of residence of each applicant/gurrantor.
 Copy of PAN Card for identity proof.
 Latest & original salary slip of employees/ Business proof for businessman.
 Two years IT Returns /Form 16 for employees and three years IT Return with
computation sheets for busineesman/Self Employed.
 Balance sheet for last three years for business man.
 Six months salary account statements for employees and savings account
statement for Businessman/self employed.
 Copy of Agreement to Sale.
 Copy of Registry of house/ plot/flat plus old registries.
 Copy of Allotment letter/Re-allotment letter of House/plot/Flat.
 Latest Jamabandi of Plot/Flat/House, Builders approval letter to develop the
project and copy of license.
 Latest Non Encumbrance Certificate of Plot/Flat/House.
 Copy of approved Map/ approved site plan of builder.
 Estimate cost of constuction from Govt. Approved Architect for construction/
Renovation cases.

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  List of documents held with other Bank from whom Housing loan is to be taken
over.
SECURITY
 Equitable Mortgage of the property.
 Other tangible security of adequate value like NSCs, Life Insurance Policies etc, if
the property cannot be mortgaged.

RATE OF INTEREST

YEAR RATE OF INTEREST

1st Year 8%

2nd Year 9%

3rd Year 9%

PROCESSING FEES
A processing fees of .50% of the loan amount is charged from the applicant which includes
all the fees and the charges at the time of sanctioning of the loan application. Service tax is
also applicable and will be charged on the fees collected.
MAXIMUM REPAYMENT PERIOD
For Applicants upto 45 years of age: 25 years
For Applicants above 45 years of age: 15 years
PREPAYMENT
Customer can repay the loan ahead of schedule by making part or full prepayment.
Prepayment Charges – If paid from own source – nil
In other case – 2% on principal amount prepaid.
DISBURSEMENT

 In lump sum direct in favour of the builder/ seller in respect of outright purchase.
 In case of constuction of house/flat etc, depending upon the actual progress of work.

ICICI-INDUSTRIAL CREDIT AND INVESTMENT CORPORATION OF

INDIA

P a g e | 27
ICICI Bank ( Industrial Credit and Investment Corporation of India) is a major banking and
financial services organization in India. It is the 4th largest bank in India and the largest
private sector bank in India by market capitalization. The bank also has a network of 2014+
branches (as on 31 March 2010) and about 5219 ATMs in India and presence in 19 countries.
ICICI Bank offers a wide range of banking products and financial services to corporate and
retail customers through a variety of delivery channels and specialization subsidiaries and
affiliates in the areas of investment banking, life and non-life insurance, venture capital and
asset management. (These data are dynamic.) ICICI Bank is also the largest issuer of credit
cards in India. ICICI Bank is India's second-largest bank with total assets of Rs. 3,634.00
billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896
million) for the year ended March 31, 2010.
 HOME LOAN
Home loans are provided to individualsto own a residential property.
ICICI Bank offers easy home loan for
 First purchase in ready constuction.
 Under constuction property.
 Purchase in Resale case.
 Self construction – extention of existing living space.

DOCUMENTS

EMPLOYED SELF EMPLOYED

Duly complete application Form with one Duly complete application Form with one
passport size photograph passport size photograph

Identity, Residence and Age proof Identity, Residence and Age proof

Fee Cheque Income tax return/ Computation of total

income/ Auditors report/ Balance Sheet/
Profit Account certified by Chartered
Accountant for last two years( 3 years for
home equity)

Signature Verification Proof Signature Verification Proof

Last three months salary slip Business Profile

Form 16 Board Resolution in case of a company

Bank Statement for last six months from Bank Statement for last six months from
salary Account operating Account

Repayment track record of existing loan/ Repayment track record of existing loan/ loan
loan closure letter closure letter

P a g e | 28
ELIGIBILITY
 Loan must terminate before or when the borrower turns 65 years of age or before
retirement whichever is earlier.
 Minimum Age – 25 years of age.
 Applicant must be Self employed or Employed with a regular source of income.
 In case of Indian Resident both Self Employed or Employed can apply for loan but in
case of Non Resident only Employed can avail a loan.
 The loan amount can be upto 80% of the cost of property.

RATE OF INTEREST

YEARS UPTO 30 LAKHS ABOVE 30 LAKHS FIXED RATE

1ST Year 8.75% 8.75% Fixed rate – 16%

2nd Year 9% 9.25%

3rd Year 9% 9.25%

PROCESSING FEES
A processing fee of .5% of the loan amount is charged from the applicant which includes all
the fees and the charges at the time of sanctioning of the loan application. Service tax is also
applicable and will be charged on the fees collected. .25% fee is negotiable if applicant is an
existing customer.
PREPAYMENT CHARGES
There is no charge on part of prepayment but in case of full prepayment – 2% of the principal
outstanding at the time of foreclosure is charged by ICICI Bank.

AXIS BANK
Axis Bank Ltd was incorporated in the year 1994 as ‘UTI Bank Ltd’ which provided
corporate and retail banking products and was the first private banks to have begun
operations in 1994, after the Government of India allowed new private banks to be
established. At present the bank is the third largest private sector bank comprising of 1000
branch offices and extension counters and 4055 ATMs.
Axis bank was formed as UTI when it was incorporated in 1994 when government of India
allowed private players in the banking sector. The bank was sponsored together by the
administrator of the specified undertaking of the Unit Trust of India, Life Insurance
Corporation (LIC) And General Insurance Corporation Ltd and its subsidiaries namely
National Insurance Company Ltd, New India Insurance Company, The Oriental Insurance

P a g e | 29
Corporation and the United Insurance Company Ltd. However the name of the UTI was
changed because of the disagreement on terms and conditions of th bank authority over
certain stipulations including royalty charged over the name from UTI AMC. The bank was
also wanted to have a new name from its Pan-Indian as well as international business
perspective. So from July 30,2007 onwards the UTI Bank was named as Axis Bank.
DOCUMENTS

EMPLOYED SELF EMPLOYED

Application Form with photograph Application Form with photograph

Identity and Residence proof Identity and Residence proof

Latest salary slip Education qualification certificate and proof

of business existence

Form 16 Business profile and last three years profit &

loss and balance sheet

Last six months bank statement Last six months bank statement

Processing fees Processing fees

RATE OF INTEREST

INCOME SLAB RATE OF INTEREST

Upto 30 lakhs 8.75%

Above 30 lakhs 9.25%

REPAYMENT TERM
Monthly EMI’s
FOR 25 YEARS – 822 per lakh
FOR 20 YEARS – 884 per lakh
FOR 15 YEARS – 999 per lakh
FOR 10 YEARS – 1253 per lakh
ELIGIBILITY
 Loan amount offered for both employed and self employed is Rs 1lakh to 50 lakhs.
 Minimum Age – 24 years of age.

P a g e | 30
  Loan must terminate before or when the borrower turns 60 years of age or before
retirement whichever is earlier.
 The loan amount can be upto 85% of the cost of property.
 Applicant must be Self employed or Employed with a regular source of income.

PROCESSING FEES
A processing fee of .5% of the loan amount is charged from the applicant plus service tax as
applicable.
PREPAYMENT CHARGES
Axis Bank do not charge any prepayment charges from its customers.

P a g e | 31
 CHAPTER 6

RESEARCH METHODOLOGY

P a g e | 32
SCOPE OF THE STUDY:

The study focuses on prevailing rate of interest, percentage of funding, tenure of home loan,
fee etc being charged by other banks in comparison to HDFC.

From this study, HDFC can identify the difference between the schemes and charges charged in
comparison to with its competitors. Hence HDFC can change their schemes to perform better than
other banks and can attract more customers. The present study focuses on analyzing the balance sheet
and profit and loss statement of HDFC for the last two years.

METHODS OF COLLECTION OF DATA

For the project number one i.e. The Comparative Study of Home Loans provided by HDFC
LTD. With other financial institutions various banks like SBI, ICICI, AXIS Bank etc. were
surveyed. The whole procedure of the disbursement of loan, various schemes, interests rates
etc. Factors were obtained from various banks. The whole data was the organized in excel
files and later on considering all the factors the whole data was analyzed.

SECONDARY DATA
Secondary data refers to the one which has already been collected by someone else .The
secondary data was collected from the office account records and annual report of the
company. Secondary data sources for this study are:

 Websites of HDFC and other financial institutions

 Pamphlets/Brochures/Magazines
 Annual report
 Newspaper/ Articles
 Mangers of different banks deal in housing loans.
PRIMARY DATA
Primary data is collected from different banks of Chandigarh (shown above as Major Players)
regarding the comparative analysis of housing loan schemes offered by different financial
institutions.

P a g e | 33
 CHAPTER 7

DATA ANALYSIS AND FINDINGS

A) Comparison of home loans

P a g e | 34
The comparative study of HDFC home loan products and process was conducted with similar
services offered by other financial institutions. The study was done on the leading market
players like ICICI, SBI, AXIS Bank etc. The study illustrates prevailing rate of interests,
percentage of funding, tenure of home loan and fees , documentation and repayment options
features etc being launched in other banks .
From this study, HDFC can identify the difference between their
schemes and charges charged by other banks. Therefore this can help HDFC to change their
schemes accordingly so as to perform better than other financial institutions.
B) Financial Analysis
The study of Balance Sheet and Profit and loss A/c of HDFC Ltd. for two years i.e. 2017-18
and 2018-19.The financial statements for these two years help me out in preparation of Ratio
Analysis and Cash Flow Statement of HDFC Ltd.
From this study of Ratio Analysis and Cash Flow Statements to
interpret the results that the future of HDFC Ltd. is bright.

P a g e | 35
 CHAPTER 7(A)

BUSINESS PROFILE(for self employed people)

BANKS STATE BANK IDBI BANK UBI ICICI BANK

OF INDIA

P a g e | 36
 DOCUMENTS 1. SALES DEED ITR & ALL SAME ALL SAME
2. MUTATION BALANCE
3. LEGAL SHEET &P/L
SEARCH (LAST 2
REPORT(BANK YEARS)
ADVOCATE) &
4. DESIGN & OTHERS
ESTIMATE SAME
(ARCHITECT) 5.
VALUATION
REPORT
6. ITR (LAST 3
YEARS)
7.BALANCE
SHEET & P/L
(LAST 3
YEARS)
8. BANK
STATEMENT
(CURRENT &
SAVINGS, 6
MONTHS)
9. BUSINESS
PROFILE
10. ID PROOF
11. RESIDENCE
PROOF
12. PHOTOS
13. PROPERTY
PAPERS
RATE OF UPTO 30 LAC – UPTO 30 LAC UPTO 5 YEARS – UPTO 30 LACS
INTEREST 8.75% – 8.75% 9% 1st YEAR –
30- 50 LACS – 30- 50 LACS 5 – 10 YEARS – 8.25%
9% – 9% 9.25% 2nd YEAR – 9%
> 50 LACS – > 50 LACS 10-15 YEARS – 3rd YEAR – 9%
9.25% – 9.25% 9.5%
15- 25 YEARS – MORE THAN
9.5% 30 LACS
1st YEAR –
8.25%
2nd YEAR–
9.25%
3rd YEAR – 9.25
PROCESSING 0.5% OF LOAN 1% OF LOAN 0.5% OF LOAN 0.5% OF LOAN
FEES TAKEN TAKEN (.5% TAKEN + 1500 TAKEN ( IF
NEGOTIABLE LAWYERS FEES LOAN
FOR GOVT (NOT ALREADY
EMPLOYEES) NEGOTIABLE) EXIST THEN
NEGOTIABLE .
25%)

P a g e | 37
 REPAYMENT A. MAX 60% OF BELOW 55 FOR FLAT/PLOT MAX 20 YEARS
TERMS NET INCOME YEARS -MAX MAX YEARS - 20 OR 60 YEARS
B.BELOW 55 20 YEARS YEARS OF AGE
YEARS -MAX 20 REPAYMENT CONSTRUCTION
YEARS PERIOD OR MAX YEARS - 10
REPAYMENT 65 YEARS OF YEARS
PERIOD OR 65 AGE
YEARS
ELIGIBILITY 85% of the cost of 85% of the cost GROSS INCOME - 85% of the cost
OF LOAN property OR 4 of property 4 TIMES MAX of property OR
AMOUNT times the amount ( below 30 NET INCOME - 5 100% of the
of income (Avg of lakhs) OR 80% TIMES & amount of
3 years' income) of the cost of MAX AMOUNT - registry.
property (above 50 LACS & FOR
30 lakhs) ( 7 METROS)- 100
LACS
OWN SOURCE NIL NIL ( AFTER 6 90%
MONTHS) PREPAYMENT
ANYTIME
STARTING
FROM THE
NEXT MONTH
OF THE LOAN.
REFINANCE 2% 2% 12 EMI TO RUN
AFTER THAT.

INSURANCE YES YES NO YES

OF THE (OPTIONAL) (OPTIONAL) (OPTIONAL)
PROPERTY
AREAS OF Any area inside or Any area inside NOT OUTSIDE Any area inside
FUNDING outside tricity the or outside tricity THE TRICITY or outside tricity
condition being it the condition the condition
should not have being it should being it should
been given on not have been not have been
GPA or through given on GPA or given on GPA or
Share transfer through Share through Share
transfer transfer

GURRANTOR Guarantor is NOT DEPENDS UPON NOT

required(one who REQUIRED CASE REQUIRED
is an Income Tax
Assessee and
he/she has to have
an account in State
bank of india)
ADDITIONAL N/A DEPENDS DEPENDS UPON N/A
SECURITY UPON CASE CASE

P a g e | 38
 BUSINESS
PROFILE(for
self employed
people)
BANKS AXIS BANK BANK OF INDIA HDFC Ltd.
DOCUMENTS ALL SAME 1.PHOTOGRAPHS 1.BALANCE SHEET , P
2.IDENYITY PROOF & L AND ITR (LAST
3.LOCAL ADDRESS THREE YEARS)
PROOF 4.BANK 2. BUSINESS PROFILE
STATEMENT (LAST 6 3. COPIES OF
MONTHS) INDIVIDUAL TAX
5.ITR (LAST 3 CHALLANS FOR THE
YEARS) LAST THREE YEARS.
6.BALANCE SHEET 4. COPY OF ADVANCE
& P/L (LAST 3 TAX CHALLAN (IF
YEARS) ANY)
7.PROOF OF WORTH 5.BANK STATEMENT
8.SALE ( LAST 12 MONTHS)
AGRREMENT
9.COPY OF
APPROVED MAP.
10ESTIMATION OF
CONSTRUCTION.
11. COPY OF TITLE
DEED & PREVIOUS
TITLE DEED

RATE OF UPTO 30 LACS -

INTEREST 8.75%
ABOVE 30
LACS – 9.25%
PROCESSING 0.5% OF LOAN .55% OF THE LOAN 1% OF LOAN AMOUNT
FEES TAKEN AMOUNT
REPAYMENT MONTHLY EMI 15 YEARS - 1029 PER MAX TO 20 YEARS
TERMS FOR 25 YEARS - LACS 10 YEARS -
822 1267 PER LACS
FOR 20 YEARS -
884
FOR 15 YEARS -

P a g e | 39
 999
FOR 10 YEARS
– 1253
ELIGIBILITY 85% OF THE 75% OF THE COST A. IIR (INCOME
OF LOAN COST OF OF PROPERTY OR 4 INSTALMENT RATIO)
AMOUNT PROPERTY OR TIMES LAST THREE = EMI/GROSS INCOME
55% OF THE YEARS AVERAGE MAX 40%, IN CASE
NET INCOME ANNUAL INCOME MORE EMI REDUCE
B. FOIR
= ALL
OBLIGATION/GROSS
INCOME , MAX
TO 35%
OWN SOURCE
REFINANCE NIL NIL
INSURANCE NIL 0.65% YES (OPTIONAL)
OF THE
PROPERTY
AREAS OF YES REQUIRED FOR APPROVED PROJECTS
FUNDING (OPTIONAL) BUILDING NOT FOR ONLY & FLATS
LAND TRANSFERABLE ON
GPA & ALSO FUNDED
WITH ADDITIONAL
SECURITY i.e 1.5
TIMES THE GPA
PROPERTY
GURRANTOR Any area inside Any area inside or DEPENDS UPON CASE
or outside tricity outside tricity the
the condition condition being it
being it should should not have been
not have been given on GPA
given on GPA or
through Share
transfer
ADDITIONAL NOT LOCAL DEPENDS UPON CASE
SECURITY REQUIRED GURRANTOR IN
CAES OF OUTSIDE
TRICITY, MIGHT
REQUIRE KEEPING
THE PROPERTY
INTO
CONSIDERATION

P a g e | 40
 COMPARATIVE ANALYSIS OF VARIOUS BANKS FOR HOME LOANS (for
employed people)

STANDARD BANK OF INDIA. HDFC

CHART. LIMITED
Maximum loan amount 75% of the cost of 75% of the cost of 85% of the cost
the property Property or four times of property
the avg income of last
three years
Rate of interest:
( FLOATING )
below 30 lakhs 8.5% floating 9.25%(for 10 years n till 30th june all
above) applications
received can be
locked in under
dual rate. March
2011 - 8.25%,
Till March 2012 -
9% 3rd year
onwards Floating
rate( PLR-
4.75%)
housing loan:
upto 30 lakhs-
8.75%, 30 - 50
30 lakhs - 50 lakhs 9% ( for below 10 lakhs -9%, above
years) 50 lakhs - 9.25%
more than 50 lakhs Plot loan: Upto
30 lakhs - 9.25%,
30 - 50 lakhs -
9.5%, above 50
lakhs - 9.75%
following loans
are given when
the person has
home loan
Equit loan ( loan
against property)
11.25%
top up loan -
10.25%

P a g e | 41
 education loan -
upto 30 lakhs -
9.75%, 30 - 50
lakhs -10%,
above 50 lakhs -
10.25%
Processing charges 0.55% 1% of the loan
amount
Pre-payment charges: 51,229.20 fixed: 2% if the
amount being
repaid is more
own source Nil than 25% of the
Refinance 0.65% opening balance
adjustable: 2%
Broken Interest Charges
if the amount
being repaid is
more than 25%
0f the opening
balance and is
paid within 3
years of the date
of first
disbursement.
Additional security in case of GPA not required in case of GPA
Insurance of the property required for required for building optional
building not for land
Area of funding anywhere except GPA any area but the
project has to be
approved by the
MC. GPA
property is also
financed but with
an additional
security of 1.5
times the cost of
the GPA
property.
Guarantor depends on case to local guarantor in case depends on case
case of outside tricity. to case
Might require a
guarantor in tricity
keeping property into
consideration.
Resale of the property

P a g e | 42
 Additional documents sale agreement, copy area to be
of the title deed and approved by MC
previous title deeds,
copy of the approved
map duly signed,
estimation of the
construction/
renovation cost, any
other statutory
permission as required
by the local authority.
DOCUMENTS
REQUIRED:
(1)Income tax return with 3 3 3
computation (years)
(2)Balance sheet and 3 3 3
Income statement (years)
(3) Six months bank √ √ √
statement
(4) Residence proof √ √ √
(5) Pan card √ √ √
(6)Landline bill original √ √ √
(7) Business Profile not required not required √
(8) Property paper √ √ √
(9) Passport size √ √(applicant + √
photograph guarantor)
(10) R C Photocopies not required not required not required

Cash Flow Statement of HDFC LTD. for the

year ended March 31,2019
Current Year Prev

P a g e | 43
 (2018-19) (

Rupees

A] CASH FLOW FROM OPERTAING ACTIVITIES

Profit Before Tax 39159898200 3219

Adjustment For:

Depreciation And Amortization 182023071 17

Provision For Contingencies 580000000 50

(Gains)/Loss On Translation Of Foreign Currency Monetary

Assets

And Liabilities And Mark To Market Derivatives -295703919 261

Employee Stock Option Expense(Net Of Options Exercised) -43790

Provisions For Employees Benefits 80382284 11

Profit On Sale Of Investments -2248303068 -25

Surplus From Deployment In Cash Management Schemes Of

Mutual Funds -1898442216 -157

Profit In Sale Of Fixed Assets (Net) -4587887 -

Operating Profit Before Working Capital Changes 35555222675 3374

Adjustments For:

Current Assets -840719487 -282

Current Liabilities 552821112 665

Cash Generated From Operations 35267324300 3758

Advance Tax Paid -11010619403 -978

Net Cash From Operations 24256704897 2779

Loans Disbursed(Net) -128772620312 -11763

Corporate Deposits 7189413000 233

Net Cash Used In Operating Activities -97326502415 -8749

B] CASH FLOW FROM INVESTING ACTIVITIES

Purchase Of Fixed Assets -348309049 -12

P a g e | 44
 Sale Of Fixed Assets 10708086 3

-337600963 -9

Investment In Subsidiaries -2863800000 -415

Investment In Cash Management Schemes Of Mutual Funds -1349455987700 87059

Other Investments -89046447459 -1070

Sale Proceeds Of Investments:

In Cash Management Schemes Of Mutual Funds 1388598000886 84890

In Other Companies And Properties 54228732324 249

Net Cash From/(Used)In Investing Activities 1122897088 -3414

C] CASH FLOW FROM FINANCING ACTIVITIES

Share Capital- Equity 26563120

QIP Warrants 3012269150

Securities Premium 3242077645 51

Securities Issue Expenses -64147933

Borrowings 135154524943 1385301

Dividend Paid- Equity Shares -85368106520 -710

Tax Paid On Dividend -1255798590 -106

Shelter Assistance Reserve- Utilization -84845183 -5

Net Cash From Financing Activities 131493832532 13082

Net Increase In Cash And Cash Equivalents 35290227205 917

Cash And Cash Equivalents As At The Beginning Of The

Year[As Per Note 8(i)] 16956082911 777

52246310116 1695
Cash And Cash Equivalents As At The End Of The Year[As Per
Note 8(i)] ========== ====

P a g e | 45
 CHAPTER 8

P a g e | 46
 LIMITATIONS:
Every study conducted may have certain shortcomings and
unfortunately mine is also a similar case. A few errors have crept in
despite mine best efforts to avoid them but it is expected that still mine
study and findings are very much relevant.
 An error may have been due to the samples taken not
conforming to the actual population; this is because the sample
was a convenience sample.
 Certain questions which are not properly responded by the
Respondents.
 Personal bias or personal error of the interviewer might also
have crept in, some cases, while interpreting the respondents.
 There are several customers who don’t show proper interest in filling
the questioner as they feel that they won’t get any benefit after filling
the questioners and it’s just a waste of time for them.

 COMMON PROBLEMS FACED BY HDFC HOME LOAN

CUSTOMERS:

 Rejection at the first stage due to incompatibility between the

borrower’s qualifications and lenders requirements. It could be

P a g e | 47
 the age criteria, income criteria, improper documents, the
institution not being able to verify the customer’s details
properly etc.
 With every application form for home loans, HDFC require
about 0.25% to 1% of the loan amount to be submitted as the
processing fees. The processing fees are generally non-
refundable. In simple words this means that for whatever
reasons, if the institution finds that customer doesn’t deserve
the home loan this fee won’t be returned.
 Another limitation is that desired loan is usually not sanctioned.
The loan amount sanctioned is mostly based on repayment
capacity of the borrower. The monthly income, financial history
or other unpaid loans with the borrower, past payment record,
credit card usage history, if any bounced cheque, average
balance with the banks, total years in employment etc. . These
factors all clubbed together help in the institution to decide
whether it will be able to recover its money satisfactorily or
not.
 The interest rate dilemma
 Another major limitation is Difference in property valuation.
The company has its own experts for legal, technical and
financial appraisal of the property in question. It evaluates the
property on its established parameters and assigns a value to
it .This value can be significantly lower than the price the
customer quoted for the property. This can cause a significant
gap between what is needed and what the company is willing to
lend.
 Another is the Title deeds and NOC Documentation Problem. The
Title deeds and NOC Documents have to be furnished in the bank ’s
format. Borrower’s who don’t provide them in proper format, will
ruin the entire exercise and won’t get any loan.

CHAPTER 9
CONCLUSION

 Following are the main findings of the present study-

P a g e | 48
  Housing finance is comparatively a new concept in the
finance sector of India. It is developed rapidly during the
last two decades due to the enthusiastic interest of
Government of India to cut-short the housing problem of
the country.
 The role of Central Government in social housing scheme
is confined to the laying of broad based guidelines,
providing necessary advice and rendering financial
assistance in the form of loans and subsidies to the State
Governments. State Government looks after the housing
schemes launched by the Central Government and also
launches additional housing scheme as per its regional
requirements.
 The share of housing mortgage in Gross Domestic Product
GDP is increasing year in the country by year and is
expected to go up substantially in the next coming years,
but it is quite lower to other Asian countries.
 Residential property markets constitute almost 80% of the
real estate market in terms of volume and growing every
year.
 The property markets are moving from fragmented to
organized and the sector is likely to institutionalize with
the relaxation in foreign direct investments.
 In present time a person has various types of options in
respect of housing finance and he is free to choose the
best suitable option to match with his requirements.
 Most of the Housing Finance Companies offer 75% to 90%
amount of loan, of the cost of property including the cost
of land. In the present competitive housing loan market a
housing loan customer can avail this loan without any
difficulty. Besides, in some cases Housing Finance

P a g e | 49
 Companies include stamp duty and registration charges
too in the total quantum of loan.
 Generally the term of repayment for a housing loan,
offered by different Housing Finance Companies ranges
from 5 to 25 years. Repayment term generally does not
extend beyond the retirement age of borrower if he is
employed or maximum 65 years.
 Many a times the borrower of housing loan has to pay
some amount as processing and administrative fees of
housing loan. It ranges from 1% to 3% depending upon
the policy of Housing Finance Institution.
 The borrower has to submit all the legal documents
regarding the purchased or constructed property against
which he wants to avail the housing loan, to the Housing
Finance Companies. It contains plan approval of the
proposed property, copy of agreement of sale, allotment
letter issued by the builders, copy of approved drawing of
proposed construction, cost estimate from architect etc.
 Normally, the first mortgage of the property is the security
for the housing loan. Some Housing Finance Companies
insist on interim
 security, if the property is under construction. Collateral or
interim security could be life insurance policies, the
surrender value of which is at least equal to the loan
amount, or guarantees from sound and solvent
guarantors, pledge of shares or other investments etc.
 Among the different Bank groups, the share of private
sector banks remained the highest i.e. 70.33%. The
Government sector bank got the 2nd place with a market
share 29.67%.

P a g e | 50
  Government Banking sector are found more interested in
the disbursement of housing loans direct to the individual
borrowers, while private sector banks were to indirect
housing finance.

CHAPTER 10

P a g e | 51
 SUGGESTIONS AND RECOMMENDATIONS

All one need is the courage to innovate, the skill to understand

clientele and the desire to give them the best .Likewise following are
some of the suggestions which would help HDFC in improvising their
working styles and performance.
 Most of the customers face problems regarding the rate of interest.
HDFC must inform its customers about the change in ROI, It
automatically changes but there is decrease in rate of interest , it
doesn’t change automatically.
 Any change in the policies must be intimated to all the
customers .HDFC should provide proper information to its
customers.
 There is lot of formalities in the loan disbursement process .Too
much documentation is done . Customer is no aware of all the
formalities. Therefore paperwork should be more friendly and clear
.
 Customers should be given proper information about EMI. They
are generally not told how their EMI are calculated they should
know EMI is calculated and of what amount.
 After sale service is an issue of concern. Customers facing
problems are not attended on time. Employees are generally
cooperative only when the loan is sanctioned and disbursed.
Therefore after sale service should be improved up to the
satisfaction level of the customer.
 Website of HDFC should give more options and features to
customers so that they get maximum information sitting at home
 Employees of HDFC should be more prompt towards customer’s
grievances and problems
 HDFC should provide personalized services to customers.
 Comparative pricing in terms of lower interest rates and front end
changes should be adopted.
 Company should enter into tie ups with reputed builders and
development authorities.
 HDFC should increase their reach by penetrating into rural and
semi urban areas .They should also capitalize on present customer
base by generating referrals

P a g e | 52
  Aggressive marketing and great publicity through newspapers,
hoarding, websites and other medias should be done.

CHAPTER 11

P a g e | 53
 Webliography

 www.wikipedia.org
 www.google.com
 www.hdfc.com
 www.ansalapi.com
 www.moneycontrol.com
 www.hdfcbank.com
 www.hdfcinsurance.com
 www.hdfcfund.com
 www.hdfcergo.com
 www.hdfcrealty.com
 www.credila.com

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 March 31,2018
Schedule

Rupees Rupees Rupees

SOURCES OF FUNDS

SHAREHOLDERS'
FUNDS

Share Capital 1 2871063070 2844499950

Reserves and Surplus 2 149105523520 128529378563

151976586590 131373878513

LOAN FUNDS 3 965653088314 838560807874

1117629674904 969334686387

APPLICATION OF
FUNDS

LOANS 4 979669905923 851981057761

INVESTMENTS 5 107274545227 104687498861

DEFERRED TAX 2857280715 2158210179

ASSEST[Note 26]

CURRENT ASSETS, 6 74391491127 55708340552

LOANS AND
ADVANCES

Less: CURRENT 7 48784689701 46634472308

LIABILITIES AND
PROVISIONS

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 March 31,2018
Schedule

NET CURRENT 25606801426 9073868244

ASSESTS

FIXED ASSESTS 8

Gross Block 5244557998 4938523820

Less: Depreciation 3023416385 2904472478

Net Block 2221141613 2034051342

1117629674904 969934686387

Notes Forming Part 14

of Accounts

Significant 15
Accounting Policies

Schedule 1 To 15
Annexed Hereto
Form Part of Balance
Sheet and Profit And
Loss Account

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