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Un installation Process
Installation Process
In Control Panel Click on “Program & features” or you will see Uninstall a Program .
Select Start Window then move your mouse to “computer” & right click on it , then go to
“properties”
OR
On Desktop you will see Computer Icon Select & Right click on it & go to properties
If Biometric Device Shows “Secugen Fingerprint Device” Follow the un installation Process
If Biometric Device Shows In Other Device as “Secugen USB U20” or “unknown device” then
Install Drivers
If Biometric Device shows “SecuGen USB U20 FRD” then skip the drivers installation process
& Go directly to RD service installation process .
IMPORTANT : IF YOU CONNECT BIOMETRIC DEVICE TO YOUR SYSTEM RED LIGHT SHOULD BLINK
ON THE SENSOR , IF NOT PLEASE CONTACT TO support@secugenindia.com or 022 28478472 .
Click on the check mark “Delete the drivers software for these device” then select Uninstall
Then Disconnect the Biometric Device from your machine & Restart your machine .
After Restarting your machine Connect your Biometric device & follow the
installation Process
Download Secugen Biometric device drivers using below link & Extract it
https://secugenindia.com/uploads/U20_Legacy_Driver_v127.zip
When you Download & Extract Drivers it creates two Files 1) v127 Folder & 2) sgdx.exe
Application file .
Then Go to Device Manager again Select Secugen USB U20 & Right Click on it Then Click on
Update Driver Software
Select X86 For 32 Bit OR X64 For 64 Bit Operating System Click on OK then Click on Next
To check the Operating System bit Go to the System , Their you can check in “System type”
After Clicking Next Option Drivers will get loaded & In Biometric Device you will get as
“SecuGen U20 USB FRD”
Click on Init (i.e it will initialize Biometric Device for Capture) Now place your finger on
Biometric Device & Click on Capture , It will give you Finger print image .
https://secugenindia.com/uploads/SGIRD_Windows_25.zip
Select Yes
Click Next
Click Next
Now run the sgirdclient.exe & Click 1st Tab Discover SecuGen RDService
If RD Service status is READY then It is Working . Then Please visit your Site or Application
where you want to use RD Service for Finger Capture.
Please Run the below URL in Google Chrome to Check the RD Service Working
After Installing the RD Service Application In sgirdclient.exe file you will receive below error
https://secugenindia.com/admin/upload/SGIRD_WIN32_UPD1.zip
Select Next
Then Select
Install
https://www.secugenindia.com/regdev.html
1 ) Click on RDSERVICE INFO to get Service Status (i.e You will get READY Status means your RD
service is activated on the system)
2) Click on FP CAPTURE to get the Finger print Info (i.e In error Message you will get SUCCESS means
Capture is Working)
3) Click on DRIVER INFO to get the Device details (i.e Device serial no )
Note :
After these Process Restart your system OR open services.msc & Restart Secugen RD Service .