SYKES 400 North Ashiey Drive suite 2800 Real Peope Real Solitons Tampa, Florida 39602 tei, 815.274.1000, tax 099-279-0148 June 26, 2019 1-600-067-9537 WARN NOTICE Michelle DeJohn eww yes. com Employer Customer Services Branch Manager Kentucky Career Center Office of Employment & Training 275 Fast Main Street, 7-WA, Frankfort, KY 40621 RE: Notice of Mass Layoff in Chavies, KY Dear Branch Manager DeJohn: ‘As the enclosed memorandum describes, we are notifying our employees at our site located at 101 ‘Sykes Boulevard, Chavies, KY 41727 that we will be experiencing a mass layoff on September 3, 2019, While we are actively seeking new business as quickly as possible to keep the site open, we anticipate the layoffs will be permanent. However, we are working to transition as many site employees as possible to our virtual call center business: SYKESHome, or encourage them to consider available positions at other SYKES locations. Below is a list of the impacted positions and the numberof employees within those roles. ‘Customer Service Agent-Sales Specialist End User Support Specialist Site 1T Flex Trainer Agent ‘Maintenance Assistant ‘Maintenance Coordinator ‘OMD Analyst ity Assurance Representative ‘Receptionist Site ‘Sr Team Leader “Team Leader “Training Leader WEM Analyst and Faslitaior In the interest of fairness to all of our employees, the impacted employees atthe Chavies, KY site will not be able to use their seniority to bump other team members out of thei jobs as a result of this action. The impacted employees are not represented by a collective bargaining representative, nor by any other employee representative, apace eee eae re eeKentucky Career Center Office of Employment & Training RE: Notice of Mas LayfT in Chavies, KY Jane 26,2019 Page 2 The decision to make such business changes is never easy, but we are hopeful that many of our current employees wil find the opportunity to grow with us in our expanding virtual call center business, Ifyou have any questions or require further information, please contact Donna Bluestone, Senior Director Regional HR Operations, North Americe at (813) 470-3507, Sincerely, ptr thatnhe-d Jen Gudenkaut ‘Vice President, Human Resources, North America