Incident Report Form

INCIDENT REPORT
CLIENT INFORMATION
Name of Client Darwin Joaquin

PVP-11-07
Project and Location
INCIDENT INFORMATION
BOUNCE CHECK
Nature of Incident
Description and details Check Mr.Darwin Joaquin was bounced due to insufficient fund because she
of incident advice me to pull-out the checks yet her request letter was miss place.
(in chronological
sequence)
ACTION TAKEN
The company will refund the penalty.
Reported by:
Jerlyn Bayaoa
RECOMMENDATION
INCIDENT REPORT
1
CLIENT INFORMATION
Name of Client David Lee Semblante
Project and Location Portville Prime Subd. Block 08 Lot 23
Nature of Incident Delinquent Account/ Request for Change Check

Description and details The girlfriend of Mr. David Lee Semblante (buyer), asked if his due checks are
of incident deposited to the bank. And his girlfriend wants us to hold the September
(in chronological Check because it has insufficient funds. And also, she told us to change his
sequence) PDC’s because they changed their depository bank.
ACTION TAKEN
As we check his account to our system, we saw that his July 2017 check has been hold because they
informed former CreCo staff to canceled their unit verbally. However, it wasn’t canceled and we
deposited their August check payment. As of today, they have a 3 months delinquent from July-
September. And they are going to settle all their dues with penalty on or before October 2017.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
INCIDENT REPORT
2
CLIENT INFORMATION
Name of Client Mamerto Ray Uy
Project and Location Portville Prime Block 8 Lot 30
Paid in Cash; Check for pull-out deposited

Nature of Incident
Description and details
of incident Mr. Mamerto Ray Uy, paid in his equity for the month of August and
(in chronological September last August 1,2017. However, his checks are not yet pulled-out.
sequence) Last Sept 1,2017 his check from the month of September has been cleared
and was returned due to insufficient funds, since the checks are already
transmitted to our depository bank.
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding of the
payment of Mr. Mamerto Uy. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and are ready to pull-out. With this, we want to CM-September 2017
payment on his ledger and cleared the posting of the September payment.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
3
INCIDENT REPORT
CLIENT INFORMATION
Name of Client Warren Anque
Project and Location Navona Block 2 Lot 4
Transmitted 2 checks per monthly payment (old and new)

Nature of Incident
Description and details The wife of Mr. Anque submitted a PDC’s and request to pull-out their PDC’s
of incident and change to new one since it is account closed. As they submitted a new
(in chronological one, the former CreCo staff turn-over a PDC’s to the client. However, we have
sequence) no idea of what check that the CreCo staff gave to them. As of July, we are
depositing 2 checks per month of his monthly dues, including the account
closed check.
ACTION TAKEN
We already communicate to the client regarding on this matter. We will pull-out the old checks since it is
not yet turn-over to the client. However, we want to CM-July, August, and September 2017 payment on
his ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
remaining old checks after this incident happened.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
INCIDENT REPORT
4
CLIENT INFORMATION
Name of Client NICK GULFAN
Project and Location Haniyahh 2 Block 16 Lot 2
No Posting of Reservation Fee

Nature of Incident
Description and details Mr. Nick Gulfan pays his reservation fee last December 2012, unfortunately it
of incident wasn’t reflected to the Sage.
(in chronological
sequence)
ACTION TAKEN
Do series of verification from the Docs Dept and confirmed that the said payment was unposted in the
system. Requesting to issue Credit Memo for this payment from A/R dept c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Issue CM or post the reservation payment for this account in the ledger
Approved By:
Leo C. Real
CreCo Supervisor
5
INCIDENT REPORT
CLIENT INFORMATION
Fredie Baguio
Name of Client
Project and Location ST. DOMINIC- Block 01 Lot 02
Unposted Payment
Nature of Incident
Description and details Mr. Fredie Baguio, pays his equity last October 11,2017 as his full payment.
of incident However, his ledger has balance of Php 1,666.55.
(in chronological
sequence)
ACTION TAKEN
Requesting to issue Credit Memo for his payment c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
6
INCIDENT REPORT
CLIENT INFORMATION
Joselyn Amirul
Name of Client
Project and Location MIMOSA Block 10 Lot 04
Unreturned Old PDC’s Issued

Nature of Incident
Description and details Ms. Joselyn Amirul, new PDC’s last September 2017 since her old check was
of incident closed account. But, unfortunately her old checks was transmitted to our
(in chronological depository bank. Hence, her ledger are not yet paid due to of 2 checks that
sequence) are cleared, the one is bounced (old check) and the other one is okay (new
check). And one of his September 2017 check payment is still reflect as
bounced.
ACTION TAKEN
not yet returned to the client. However, we want to CM-September 25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
7
INCIDENT REPORT
CLIENT INFORMATION
Margie Fernandez
Name of Client
NAVONA Block 06 Lot 12
Unreturned Old PDC’s

Nature of Incident
Description and details Ms. Margie Fernandez, released new PDC’s last August 2017 since her old
of incident check is closed account. But, unfortunately her old checks was not
(in chronological transmitted to our depository bank. Hence, her ledger are not yet paid due to
sequence) of 2 checks that are cleared, the one is bounced (old check) and the other
one is okay (new check). And his September 2017 check payment is still
reflect as bounced.
ACTION TAKEN
payment of Ms. Margie Fernandez. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and for return to the client. With this, we want to CM-September
25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
8
INCIDENT REPORT
CLIENT INFORMATION
Dominique Jurban
Name of Client
Project and Location EVISSA Block 03 Lot 36
Unreturned August 2017 Old Check

Nature of Incident
Description and details Mr. Dominique Jurban, paid cash last July 2017 as replacement for his
of incident account closed PDC. Payment coverage was from July 2017-January 2018.
(in chronological His ledger still reflected as pas due, for the reason that his August 2017 check
sequence) (account closed ) was not pulled-out.
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding the payment
of Mr. Dominique Jurban. We already informed the client regarding on this matter. As of this moment,
the August 2017 check is already returned to the client. With this, we want to CM-August 16,2017
payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Approved By:
Leo C. Real
9
INCIDENT REPORT
CLIENT INFORMATION
Gonzalo Bawiga Jr. & Teresita Bawiga
Name of Client
MIMOSA Block 03 Lot 11/ MIMOSA Block 06 Lot 08
Nature of Incident
Description and details It is when the client has a 3 every other month delinquent because of the
of incident bounced checks. As when I follow-up them with their payment, the contact
(in chronological number that has been posted on the buyer’s profile is the agent’s number.
sequence) So, from time to time I contacted that number I spoke the agent saying that
she is still waiting for the buyer’s remittances. With this, we decided to make
a notice with regards of his delinquents. As when the buyer’s sister received
the notice, she is in panic called us that they pay their monthly dues through
their agent.
ACTION TAKEN
We already called and informed the agent that we had already talked with client’s sister. She told that
the agent promised to the client’s sister to pay the 3months unpaid equity within this year.
Prepared by:
Crystal B. Danlog
RECOMMENDATION
Waiting for the payment within this year of Gonzalo Bawiga Jr. totalling to Php117,440.75 and
Teresita Bawiga totalling to Php125,602.90, then inform sales mktg dept about the said issue for
them to take actions.
Noted By:
Leo C. Real
Approved By:
Patrick Lim
Finance Manager
10
INCIDENT REPORT
CLIENT INFORMATION
Cabajes, Kris Joseph; Fernandez, Margie; Fudotan, Edward
Name of Client
Project and Location PVP-08-24; NVM-06-12; PVP-08-51
Unreturned December 2017 Old Check

Nature of Incident
Description and details Mr. Cabajes, Ms. Fernandez, and Mr. Fudotan issued new pdc's as
of incident replacement for their old check due to account closed account. but then
(in chronological their old checks was still deposited to our bank (PNB) instead of returning it
sequence) to the buyer (pull-out). Their cleared payment for December was posted in
the ledger but then it was tagged as bounced.
ACTION TAKEN
Since I found out that the said check was account closed and was not pulled-out, I just informed the
clients regarding this matter. I already returned remaining checks to them. We are requesting to issue
CM for December 2017 payment since this is cleared in the Bank statement.
Prepared by:
Crystal B. Danlog
RECOMMENDATION
Please issue Cm and untagged the bounced checks
Noted By:
Leo C. Real
11
INCIDENT REPORT
CLIENT INFORMATION
Name of Client JOCELYN A. BARBON
Project and Location NAVONA 09-24-B
Nature of Incident LOST POST DATED CHECK PAYMENT OVER THE COUNTER
Description and details Last October 16,2017 Ms. Barbon pays her delinquent over the counter.
of incident However, her payment made was on date check and PDC. She pays on date
(in chronological check over the counter amounted Php33,641.67, and the remaining balance
sequence) Php56,284.24 was a post dated check dated November 25,2017. The PDC
was not deposited by the next day because it was confirmed and admit lost
by Ms. Tonette, since she was the reliever that time of Cath (Cashier). We
thought that she already coordinated with the buyer regarding the lost
check, but upon verification, the buyer have no idea until such time she
decided to move-in and ask her move-in computation.
ACTION TAKEN
I already communicated the buyer, and asked her the receipt serve us a proof or evidence that she made
payment last October 16,2017.
Reported by:
Crystal B. Danlog
RECOMMENDATION
Approved By:
Leo C. Real
12
INCIDENT REPORT
CLIENT INFORMATION
Name of Client Sergio Monleon

Tierra Nava Block 14 Lot 01
Not returned Old PDC’s

Nature of Incident
Description and details Mr. Sergio Monleon, released new PDC’s last June 2017 since his old check is
of incident closed already. But, unfortunately his old checks are not yet pulled out and is
(in chronological transmitted to our depository bank. Hence, his ledger are not yet paid due to
one is okay (new check). And his August 2017 check payment is still reflect as
bounced.
ACTION TAKEN
As we checked by Ms. Sayson, she is basing by the old check that are bounced since it is not clear to us
and we’re confused about the checks cleared. With this, we want to CM-August 2017 payment, his
ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
Reported by:
Crystal B. Danlog
RECOMMENDATION
13
INCIDENT REPORT
CLIENT INFORMATION
Name of Client David Lee Semblante
Project and Location Portville Prime Subd. Block 08 Lot 23
Nature of Incident Delinquent Account/ Request for Change Check

Description and details The girlfriend of Mr. David Lee Semblante (buyer), asked if his due checks are
of incident deposited to the bank. And his girlfriend wants us to hold the September
(in chronological Check because it has insufficient funds. And also, she told us to change his
sequence) PDC’s because they changed their depository bank.
ACTION TAKEN
As we check his account to our system, we saw that his July 2017 check has been hold because they
informed former CreCo staff to canceled their unit verbally. However, it wasn’t canceled and we
deposited their August check payment. As of today, they have a 3 months delinquent from July-
September. And they are going to settle all their dues with penalty on or before October 2017.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
14
INCIDENT REPORT
CLIENT INFORMATION
Name of Client Mamerto Ray Uy
Project and Location Portville Prime Block 8 Lot 30
Paid in Cash; Check for pull-out deposited

Nature of Incident
Description and details
of incident Mr. Mamerto Ray Uy, paid in his equity for the month of August and
(in chronological September last August 1,2017. However, his checks are not yet pulled-out.
sequence) Last Sept 1,2017 his check from the month of September has been cleared
and was returned due to insufficient funds, since the checks are already
transmitted to our depository bank.
ACTION TAKEN
payment of Mr. Mamerto Uy. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and are ready to pull-out. With this, we want to CM-September 2017
payment on his ledger and cleared the posting of the September payment.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
15
INCIDENT REPORT
CLIENT INFORMATION
Name of Client Warren Anque
Project and Location Navona Block 2 Lot 4
Transmitted 2 checks per monthly payment (old and new)

Nature of Incident
Description and details The wife of Mr. Anque submitted a PDC’s and request to pull-out their PDC’s
of incident and change to new one since it is account closed. As they submitted a new
(in chronological one, the former CreCo staff turn-over a PDC’s to the client. However, we have
sequence) no idea of what check that the CreCo staff gave to them. As of July, we are
depositing 2 checks per month of his monthly dues, including the account
closed check.
ACTION TAKEN
not yet turn-over to the client. However, we want to CM-July, August, and September 2017 payment on
his ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
16
INCIDENT REPORT
CLIENT INFORMATION
Name of Client NICK GULFAN
Project and Location Haniyahh 2 Block 16 Lot 2
No Posting of Reservation Fee

Nature of Incident
Description and details Mr. Nick Gulfan pays his reservation fee last December 2012, unfortunately it
of incident wasn’t reflected to the Sage.
(in chronological
sequence)
ACTION TAKEN
Do series of verification from the Docs Dept and confirmed that the said payment was unposted in the
system. Requesting to issue Credit Memo for this payment from A/R dept c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Issue CM or post the reservation payment for this account in the ledger
Approved By:
Leo C. Real
CreCo Supervisor
17
INCIDENT REPORT
CLIENT INFORMATION
Fredie Baguio
Name of Client
Project and Location ST. DOMINIC- Block 01 Lot 02
Unposted Payment
Nature of Incident
Description and details Mr. Fredie Baguio, pays his equity last October 11,2017 as his full payment.
of incident However, his ledger has balance of Php 1,666.55.
(in chronological
sequence)
ACTION TAKEN
Requesting to issue Credit Memo for his payment c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
18
INCIDENT REPORT
CLIENT INFORMATION
Joselyn Amirul
Name of Client
Project and Location MIMOSA Block 10 Lot 04
Unreturned Old PDC’s Issued

Nature of Incident
Description and details Ms. Joselyn Amirul, new PDC’s last September 2017 since her old check was
of incident closed account. But, unfortunately her old checks was transmitted to our
(in chronological depository bank. Hence, her ledger are not yet paid due to of 2 checks that
sequence) are cleared, the one is bounced (old check) and the other one is okay (new
check). And one of his September 2017 check payment is still reflect as
bounced.
ACTION TAKEN
not yet returned to the client. However, we want to CM-September 25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
19
INCIDENT REPORT
CLIENT INFORMATION
Margie Fernandez
Name of Client
NAVONA Block 06 Lot 12
Unreturned Old PDC’s

Nature of Incident
Description and details Ms. Margie Fernandez, released new PDC’s last August 2017 since her old
of incident check is closed account. But, unfortunately her old checks was not
(in chronological transmitted to our depository bank. Hence, her ledger are not yet paid due to
one is okay (new check). And his September 2017 check payment is still
reflect as bounced.
ACTION TAKEN
payment of Ms. Margie Fernandez. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and for return to the client. With this, we want to CM-September
25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
20
INCIDENT REPORT
CLIENT INFORMATION
Dominique Jurban
Name of Client
Project and Location EVISSA Block 03 Lot 36
Unreturned August 2017 Old Check

Nature of Incident
Description and details Mr. Dominique Jurban, paid cash last July 2017 as replacement for his
of incident account closed PDC. Payment coverage was from July 2017-January 2018.
(in chronological His ledger still reflected as pas due, for the reason that his August 2017 check
sequence) (account closed ) was not pulled-out.
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding the payment
of Mr. Dominique Jurban. We already informed the client regarding on this matter. As of this moment,
the August 2017 check is already returned to the client. With this, we want to CM-August 16,2017
payment on his ledger.
Reported by:
Crystal B. Danlog
RECOMMENDATION
Approved By:
21
Leo C. Real
INCIDENT REPORT
CLIENT INFORMATION
Gonzalo Bawiga Jr. & Teresita Bawiga
Name of Client
MIMOSA Block 03 Lot 11/ MIMOSA Block 06 Lot 08
Nature of Incident
Description and details It is when the client has a 3 every other month delinquent because of the
of incident bounced checks. As when I follow-up them with their payment, the contact
(in chronological number that has been posted on the buyer’s profile is the agent’s number.
sequence) So, from time to time I contacted that number I spoke the agent saying that
she is still waiting for the buyer’s remittances. With this, we decided to make
a notice with regards of his delinquents. As when the buyer’s sister received
the notice, she is in panic called us that they pay their monthly dues through
their agent.
ACTION TAKEN
We already called and informed the agent that we had already talked with client’s sister. She told that
the agent promised to the client’s sister to pay the 3months unpaid equity within this year.
Prepared by:
Crystal B. Danlog
RECOMMENDATION
Waiting for the payment within this year of Gonzalo Bawiga Jr. totalling to Php117,440.75 and
Teresita Bawiga totalling to Php125,602.90, then inform sales mktg dept about the said issue for
them to take actions.
Noted By:
Leo C. Real
22
Approved By:
Patrick Lim
Finance Manager
INCIDENT REPORT
CLIENT INFORMATION
Cabajes, Kris Joseph; Fernandez, Margie; Fudotan, Edward
Name of Client
Project and Location PVP-08-24; NVM-06-12; PVP-08-51
Unreturned December 2017 Old Check

Nature of Incident
Description and details Mr. Cabajes, Ms. Fernandez, and Mr. Fudotan issued new pdc's as
of incident replacement for their old check due to account closed account. but then
(in chronological their old checks was still deposited to our bank (PNB) instead of returning it
sequence) to the buyer (pull-out). Their cleared payment for December was posted in
the ledger but then it was tagged as bounced.
ACTION TAKEN
Since I found out that the said check was account closed and was not pulled-out, I just informed the
clients regarding this matter. I already returned remaining checks to them. We are requesting to issue
CM for December 2017 payment since this is cleared in the Bank statement.
Prepared by:
Crystal B. Danlog
RECOMMENDATION
Please issue Cm and untagged the bounced checks
Noted By:
Leo C. Real
23
INCIDENT REPORT
CLIENT INFORMATION
Name of Client IAN ANGELO VELORIA
Project and Location NAVONA 02-10
Nature of Incident
Description and details It is when the client pays full payment of his equity over the counter. He
of incident found out that he has still delinquent of the month of May 2017. He
(in chronological questioned but he still paid for it. When he reached home, his wife angrily
sequence) asked what is happening when they don’t know that they have bounced
check last May 2017. Her concerned was why did Johndorf didn’t inform
them regarding on the bounced check, since it was overdue already. They
paid penalty almost half of the amount of their principal monthly equity. This
is unfair of their side, since they are good payer. And it’s a negligence of the
in-charged of not informing them.
ACTION TAKEN
I asked for the bank statement of client and they are going to come in the office to clarify the said issue.
Reported by:
Crystal B. Danlog
RECOMMENDATION
24
Approved By:
Leo C. Real
INCIDENT REPORT
CLIENT INFORMATION
Name of Client CUIZON, MARC IAN
Project and Location EVISSA 03-17
Nature of Incident CHECK MISSING FOR VERIFICATION

Description and details Today, the agent of Mr. Cuizon wants to pay full payment of his buyer’s
of incident remaining balance. As when we check the buyer’s ledger, we found out that
(in chronological there is no posted payment starting from the month of January 2018 to
sequence) February 2018. So what we did was to compute the delinquent months with
penalty. But, the agent insisted that she submitted PDC’s to us last year, and
also she told us that the payment of January-February 2018 was deducted
from the buyer’s bank account.
ACTION TAKEN
I asked for the bank statement of the client, but the agent wants feedback as soon as possible because
the agent is willing to settle all his remaining balance.
Reported by:
Crystal B. Danlog
RECOMMENDATION
Informed accounting to locate the said checks if deposited or not and If they really received the pdc’s
from the agent
Noted by:
Leo C. Real
25
March 8, 2018
INCIDENT REPORT
CLIENT INFORMATION
Name of Client CUIZON, MARC IAN
Project and Location EVISSA 03-17
Nature of Incident Bounced Check information

Description and details Today, the agent of Mr. Cuizon wants to pay full payment of his buyer’s
of incident remaining balance. As when we check the buyer’s ledger, we found out that
(in chronological there is no posted payment starting from the month of January 2018 to
sequence) February 2018. So what we did was to compute the delinquent months with
penalty. But, the agent insisted that she submitted PDC’s to us last year, and
also she told us that the payment of January-February 2018 was deducted
from the buyer’s bank account.
ACTION TAKEN
 I asked for the bank statement of the client, but the agent wants the answer as soon as possible for
them to pay cash of the buyer’s remaining balance.
Reported by:
Recommended by:
Crystal B. Danlog Leo C. Real

Credit & Collection Specialist Credit & Collection Supervisor
RECOMMENDATION
 Waived the interest of late payment since it was our fault and was confirmed from our bank
statement that they deposited after 1 day. Instead of making refund, charge it to move in fees.
 Implementation of tagging of bounced checks in the system
□ Approved
26
□ Disapproved
Patrick Lim
Finance Manager
INCIDENT REPORT
CLIENT INFORMATION
Name of Client RODRIGO ABESIA JR.
Project and Location NAVONA 10-37
Nature of Incident UNPULLED-OUT CHECK

Description and details Exactly 8:45am (March 15,2018) today, Mrs. Abesia called through phone
of incident regarding her bounced check dated August 16,2017. She told us that she
(in chronological makes payment over the counter a week prior her due date. Because, she
sequence) want to make sure that the check will be return after payments made.
Unfortunately, last July 17,2017 she made payment over the counter as her
last payment for the month of August 16,2017. The check was not return to
her, and was told that they are going to locate the check because their checks
was already warehouse to the bank. She came back last August 2017, prior to
her due date asking her check but the former staff told her that her check
was transmitted to the bank and was never pull-out since the due date will
be the next day. The check bounced, and the bank gave her a penalty. She
was asking a refund.
ACTION TAKEN
I asked her to clarify to her depository bank whether it is bounced or account closed. Asked for a bank
statement showing there is really a bounced check charges.
Reported by:
Crystal B. Danlog
RECOMMENDATION
If proven there is bank charges, accountability should be deducted to the payroll of the checks in-
charge but since the in-charge has already resign, we can deduct it to her last pay.
27
Noted by:
Leo C. Real
April 19, 2018
INCIDENT REPORT
CLIENT INFORMATION
Name of Client WILMORE ENCOMIENDA
Project and Location PORTVILLE PRIME 12-01-B
Nature of Incident OVER-PAYMENT

Description and details Last April 16,2018, Mr. Wilmore Encomienda pays full amount of his equity
of incident over the counter here in Johndorf office. However, his remaining checks after
(in chronological the said transaction was not yet pull-out and was still transmitted in our
sequence) depository bank. His April 2018 check was cleared. And he was over
payment.
ACTION TAKEN
 We already pulled-out his remaining checks. I also negotiate him, that the refund will be deducted
to his move-in fees, hence he is not yet pay his move-in fees.
Reported by:
Recommended by:

RECOMMENDATION

□ Approved
□ Disapproved
Patrick Lim
Finance Manager
28
April 19, 2018
INCIDENT REPORT
CLIENT INFORMATION
Name of Client IAN ANGELO VELORIA
Project and Location NAVONA-02-10-A
Nature of Incident OVER-CHARGE PENALTY

Description and details Last March 6,2018, Mr. Ian Angelo Veloria pays full amount of his equity over
of incident the counter here in Johndorf office. However, as I checked his ledger, he has
(in chronological still delinquent of the month of May 2016. I gave him a computation with
sequence) penalty/interest. When he reached home, his wife angrily asked what is
happening when they don’t know that they have bounced check last May
2017. Her concerned was why did Johndorf didn’t inform them regarding on
the bounced check, since it was overdue already. They paid penalty almost
half of the amount of their principal monthly equity.
ACTION TAKEN
 I asked for the bank statement of client and they are going to come in the office to clarify the said
issue. We reconciled his bank statement comparing our bank statement and found out, that his
check was cleared on that date and was not posted in our system.
Reported by:
Recommended by:

RECOMMENDATION

□ Approved
□ Disapproved
29
Patrick Lim
Finance Manager
April 27, 2018
INCIDENT REPORT
INCIDENT REPORT
CLIENT INFORMATION
Honey Grace Macapobre
Name of Client
Project and Location TNV-18-26
Nature of Incident CLEARED CHECK

Description and details of Mrs. Honey Grace Herrera sent a letter for Voluntary Cancellation of her checks on
incident November 25, 2018 and these checks will be due on November 26, 2018. As per
(in chronological sequence) company’s policy, checks can only be pulled out if the request is made 3 days before
the due date. Also the Inter Office Memo was produced on November 28, 2018. For
this reason the check was cleared and now she is asking for a refund.
ACTION TAKEN
 The company will refund the said cleared check
Reported by:
Recommended by:
Jerlyn Bayaoa Leo C. Real

RECOMMENDATION
 i am asking for his bank statement to proof that his check was cleared.
□ Approved
□ Disapproved
Patrick Lim
Finance Manager
30

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INCIDENT REPORT

Name of Client Darwin Joaquin

The company will refund the penalty.

Name of Client David Lee Semblante

Project and Location Portville Prime Subd. Block 08 Lot 23

Nature of Incident Delinquent Account/ Request for Change Check

Name of Client Mamerto Ray Uy

Project and Location Portville Prime Block 8 Lot 30

Paid in Cash; Check for pull-out deposited

Name of Client Warren Anque

Project and Location Navona Block 2 Lot 4

Transmitted 2 checks per monthly payment (old and new)

Name of Client NICK GULFAN

Project and Location Haniyahh 2 Block 16 Lot 2

No Posting of Reservation Fee

Project and Location ST. DOMINIC- Block 01 Lot 02

Project and Location MIMOSA Block 10 Lot 04

Unreturned Old PDC’s Issued

Unreturned Old PDC’s

Project and Location EVISSA Block 03 Lot 36

Unreturned August 2017 Old Check

Project and Location PVP-08-24; NVM-06-12; PVP-08-51

Unreturned December 2017 Old Check

Please issue Cm and untagged the bounced checks

Name of Client JOCELYN A. BARBON

Project and Location NAVONA 09-24-B

Name of Client Sergio Monleon

Not returned Old PDC’s

Name of Client David Lee Semblante

Project and Location Portville Prime Subd. Block 08 Lot 23

Nature of Incident Delinquent Account/ Request for Change Check

Name of Client Mamerto Ray Uy

Project and Location Portville Prime Block 8 Lot 30

Paid in Cash; Check for pull-out deposited

Name of Client Warren Anque

Project and Location Navona Block 2 Lot 4

Transmitted 2 checks per monthly payment (old and new)

Name of Client NICK GULFAN

Project and Location Haniyahh 2 Block 16 Lot 2

No Posting of Reservation Fee

Project and Location ST. DOMINIC- Block 01 Lot 02

Project and Location MIMOSA Block 10 Lot 04

Unreturned Old PDC’s Issued

Unreturned Old PDC’s

Project and Location EVISSA Block 03 Lot 36

Unreturned August 2017 Old Check

Project and Location PVP-08-24; NVM-06-12; PVP-08-51

Unreturned December 2017 Old Check

Please issue Cm and untagged the bounced checks

Name of Client IAN ANGELO VELORIA

Project and Location NAVONA 02-10

Name of Client CUIZON, MARC IAN

Project and Location EVISSA 03-17

Nature of Incident CHECK MISSING FOR VERIFICATION

Name of Client CUIZON, MARC IAN

Project and Location EVISSA 03-17

Nature of Incident Bounced Check information

Crystal B. Danlog Leo C. Real

Name of Client RODRIGO ABESIA JR.

Project and Location NAVONA 10-37

Nature of Incident UNPULLED-OUT CHECK

April 19, 2018

Name of Client WILMORE ENCOMIENDA

Project and Location PORTVILLE PRIME 12-01-B