=SAMPLE= B3 (Bites, Bytes & Bolts) TECH TICKET =SAMPLE=

Owner: Pablo Picasso

Owner e-mail: Pablo@picasso.com
Owner phone: 281 867 5309
Started job: Oct 30 2010
Ended job: Nov 3 2010

Computer Specs: Laptop

Manufacturer: Hewlett Packard
Product Line: Pavilion DV6000 Series
Model: Pavilion dv6647nr
CPU: Intel Dual Core 1.60GHz
RAM: 1GHz.
HD: 160GBs
Issues: Laptop to slow speed, has Windows Vista, battery dies a lot, needs dual boot O.S.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

TROUBLESHOOTING …..................................................................................................... $40

• Small RAM
• Small HD
• Small and old laptop battery
• Windows Vista

DIAGNOSTIC …........................…........………………………….…........................…........... $20

• Installed new and bigger RAM
• Installed new and bigger HD
• Installed new and bigger laptop battery
• Installed new and raw Windows 7

MAINTENANCE & CLEAN-UP ............................................................................................ $20

• All software is up-to-date (To the most stable version).
• All firmware is up-to-date (To the most stable version).
• All drivers are up-to-date (To the most stable version).

HARDWARE ADDED & REMOVED .................................................................................. $505

Removed:
• 1GBs RAM
• 250GBs HD
• Laptop battery 4400mAh
Capacity: 4400MAH
High-End Laptop from 2007 =4 PURPOSE OF SAMPLE= Page 1 of 4
=SAMPLE= B3 (Bites, Bytes & Bolts) TECH TICKET =SAMPLE=

Watt Hours: 47WH

Number of Cells: 6
• Formatted Windows Vista Home Premium

Added:
(Price of all added hardware, installation fees not included) $465
• RAM Memory $100 (4GBs)
Model Number: CT730797
Specifications: DDR2 PC2-5300 / DDR2-667
• Hew HD $80
Form Factor 2.5"
Interface SATA 3.0Gb/s
Capacity 500GB
Cache 16MB
RPM 7,200 RPM
Average Seek Time 12 ms
• New battery $110
Capacity: 8800MAH
Watt Hours: 95WH
Number of Cells: 12
• Installed Windows 7 Professional OEM $150
• Extra Cooling $25
Cooling Pad Black: F5L001-BLK
• Installation Fees $40

SOFTWARE INSTALLED & UNINSTALLED ….................................................................. $505

Un-Installed:
• Windows Vista Home Premium

Installed:
(Price of all added software, installation fees not included) $465
• CD/DVD Burner: Nero9 $15
• Un/Compressors: 7zip, and Winrar.
• Interactive Players: Flash Player by Adobe, and Silverlight by Microsoft.
• PDF Readers: Adobe Reader, and SumatraPDF.
• PDF Creators: PrimoPDF.
• Instant Message Client: Pidgin, and Skype.
• Audio Editors: Audacity.
• Home Theater PC: Boxee, Hulu, and Windows Media Center(with Netflix).
• Video Editor: N/A.
• A/V Players: VLC, QuickTime, RealPlayer, MediaMonkey, and WMP.
• Anti-Virus: Avast!, and F-Prot4Dos.
• Anti-Spyware: MalwareBytes.
High-End Laptop from 2007 =4 PURPOSE OF SAMPLE= Page 2 of 4
=SAMPLE= B3 (Bites, Bytes & Bolts) TECH TICKET =SAMPLE=

• Security Improver: Web Of Trust, Windows Defender, Security Essentials by Microsoft,

and Windows Live Essentials (Family Safety).
• Tech Support Improver: Team Viewer, VirtualBox, and VMware Player.
• Performance Improvers: Defraggler, and Ccleaner.
• Office Editor: OpenOffice, and Office 2003 by Microsoft $150.
• Image Editor: GIMP, and Picasa.
• File Search (Non-Indexer): Agent Ransack, and FileLocator.
• File Search (Indexer): Copernic Desktop, and Google Desktop.
• Torrent: uTorrent Portable.
• O. S. Updates: Service Packs 2, and 3.
• O. S. Install: Windows 7 Professional. $300
• Internet Suite: Opera, and SeaMonkey.
• Web Browsers: Internet Explorer 8, Firefox, and Chrome.
• Mozilla Apps: Thunderbird, and Sunbird.
• Windows Gadgets: Battery Check, Calendar, Clock, and Weather.
• Google Gadgets (Others): Google Earth.
• Wallpapers: Various Selections [260 images].
• Installation Fees $40

SUBTOTAL (Parts Non-Included) …........…....................................................................... $160

SUBTOTAL (Parts Cost of Hardware & Software) …........…...........……………................. $930

SUBTOTAL (Parts Included) …................…..................................................................... $1090

WHAT WAS FREE …........................................................................................................... $##

• N/A

OTHER DISCOUNTS ………………………………………………………………………...….. $##

• N/A

TOTAL ……………….….................................................................................................... $1090

High-End Laptop from 2007 =4 PURPOSE OF SAMPLE= Page 3 of 4

=SAMPLE= B3 (Bites, Bytes & Bolts) TECH TICKET =SAMPLE=

**********************************************************************************************************************************************
Disclaimer
_______ I certify that I am the expressed owner of the computer system * described in this document. In the event that I am
found not to be the true expressed owner of this computer system, I assume all liability for any claim made as the result of
the technical support rendered by (ResNet) RN ** on this computer system, including those claims which assert negligence
on the part of RN.
_______ I understand that technical support rendered by RN may void manufacturer warranties for this computer system. RN
does not assume any liability or warranty in the event that the manufacturer warranties are voided.
_______ I understand that RN offers no verbal or written warranty, either expressed or implied, regarding the success of this
technical support.
_______ I expressly waive all claims against RN for any damages to this computer system or data *** that are incidental to
the technical support rendered by RN.

The liability of RN is strictly limited to those damages to this computer system or data that are due to negligence on the part
of RN while technical support is being rendered.

* Computer system is defined as: Hardware (CPU enclosure, mouse, keyboard, printer, monitor and associated cables),
software (operating system software, applications software and related software) and the additional physical devices
specified in the comments box on the front of this document.
** ResNet (RN) is defined as: The organization, employees and agents charged by the Director of the University of Redlands
Office of Information Technology Services to provide information technology services and support to the residents of
University of Redlands.
*** Data is defined as: Any information not part of operating system software, applications system software or related
software that is stored on the computer system described in this document or on any device that interacts with the computer
system described in this document.
**** For the first two weeks of the start of the academic school year, technical support is specifically limited to: Physical
unpacking and setup of the computer system described in this document (CPU enclosure, mouse, keyboard, printer and
monitor only); installation and configuration of printer driver software; installation of a network card; installation and
configuration of network card driver software and configuration of operating system software for Ethernet access in University
of Redlands residence hall. Technical support rendered on days outside the range specified above is specifically limited to
only those services described in this document.

PORT REPAIR:
If your Ethernet wall port was diagnosed as non-functional and you've not been notified (within 3-5 business days)
of the repair, you may follow up by calling x2020 with the following information:
Your name, hall and room number, port number and date noted on the top of this form
In order to minimize potential loss of connectivity, contact ResNet x2020 if . . .
You have moved to another building
You have replaced your Ethernet Card
**********************************************************************************************************************************************

High-End Laptop from 2007 =4 PURPOSE OF SAMPLE= Page 4 of 4