Najeh Chaouch

319 rue Nerwige 5020 cite Riadh +21698686466

Sousse, Tunisie 4023 chaouch.najeh.istls@gmail.com

Information Technology.: Word, Excel, PowerPoint, Photoshop, Visio, Access, SQL, CFMU, SAP, Sita,
DCS, Access, Project, Outlook, Internet.

Language: French, English, Arabic

AREAS OF EXPERTISE

Marketing and Contracting

SGHA, ASQ, Advannced airport management, Non-violent communication, effective communication, stress
management, conflict management, team coaching, team building, negotiation skills

Integrated Management System / Internal Auditor

Quality Assurance, ISO 9001: 2015 Standard, OHSAS 18001: 2007 Standard Requirements, OHSAS
18001/2007 Internal Auditor, AMDEC, ISO 14001: 2015 Standard, ISO14001 Internal Audit, Initial
Environmental Analysis, ISO 10002: 2014

Trainer

Quality, Customer Relationship; Customer complaint, Regulation on Health and Safety at Work, Fire
Prevention, Emergency Procedure, First Aid, Environmental Regulation, Team Coaching, Safety Training

WORK EXPERIENCE

Marketing, CR & QMS Responsible 2016-ongoing

TAV Tunisie – Aviation – Tunisie

- Define the commercial policy of the company through market research

- Acquire new customers,
- Build loyalty and maintain close relationships with customers
- Develop and propose commercial offers
- Participate actively in the offer negotiation
- Participate in the development of studies and trade negotiations,
- Produce regular reports to the general management.
- Monitor the commercial budgets and ensure the achievement of collective objectives
- Ensure compliance with the quality standards of the company in terms of business response.

Integrated Management System Specialist 2009-2016

TAV Tunisie – Aviation – Tunisie

- Promote and raise awareness of customer quality, regulatory and industry requirements and internal
company guidelines throughout the organization;
- Check and control training content in accordance with national / international regulations
- Develop, organize and manage SMS working committees
- Maintain relationships with relevant external partnerships related to health, safety and the environment at
work.
- Develop an annual business plan to ensure the QHSE management system meets business and legal
requirements
- Analyze risks and identify prevention methods
- Maintain the quality management system to ensure that the business model of continuous improvement is
achieved, including the development and implementation of quality standards, management systems and
policies and procedures
- Report to management the performance of the quality management system
- Manage objectives, targets, aspects and actions to ensure the effectiveness of the integrated
management system
- Plan and manage all audits, coordinated with all departments. Analyze and interpret the results of the
audit and introduce and control the resulting actions.

Main Achievements:

Certification ISO 9001:2015 in 2017

Certification ISO 10002:2014 in 2017
Certification ISO 9001:2008 in 2015
Certification ISO 10002:2004 in 2015
Certification ISAGO in 2015

EDUCATION

Master Degree in Quality Security Environment (MSc) 2019

VIRTUAL UNIVERSITY OF TUNIS, Tunisia

Master Degree in Transport and Logistics Technology (MSc) 2014

HIGHER INSTITUTE OF TRANSPORT AND LOGISTICS of Sousse, Tunisia

Higher National Diploma "Air Traffic Officer" 2011

CIFAC of Monastir, Tunisia

Masters in Logistics and Transport Computer Science (B.Sc) 2009

HIGHER INSTITUTE OF TRANSPORT AND LOGISTICS of Sousse, Tunisia

Applied License Transport Operation Ground and Maritime 2007

HIGHER INSTITUTE OF TRANSPORT AND LOGISTICS of Sousse, Tunisia

PROFESSIONAL TRAINING

ISO9001/2015 Third party auditor TÜV. Rhineland / IRCA 2016

ISO14001/2015 Third party auditor TÜV. Rhineland /IRCA 2016
Quality Manager TÜV. Rhineland 2016
Dangerous Goods Cat 6 HB aviation / IATAICAO 2016
Train the trainer / CNFCPP 2016

ADDITIONAL TRAINING

Contractual techniques, training management of stress, conflict management, team building, coaching,
communication...

EXTRACURRICULAR ACTIVITIE

Education, Sport, travel, internet research

References provided upon request

Najeh chaouch
chaouch.najeh.istls@gmail.con