PRESENTED BY:

Name:
ROLL #
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BAHAUDDIN ZAKARIYA UNIVERSITY

MULTAN
 OH GOD OPENS OUR EYES.
TO SEE WHAT IS BEAUTIFUL
OUR MIND TO KNOW WHAT IS TRUE,
OUR HEART TO LOVE WHAT IS GOOD

Holy Prophet Muhammad (P.B.U.H)

The greatest social reformer

TO My Beloved Mother and Father

Who taught us?

The first word to speak
The first alphabet to write

And
First step to talk……

To
All those from whom I learnt
Who always remains?
In our heart
Through out the whole span of our life and are
Nearest, dearest and deepest
To us
 CONTENTS
INTRODUCTION TO NATIONAL BANK………………….1
MISSION STATEMENT……………………………………..2
SERVICES OFFERED BY NATIONAL BANK…………….3
FEATURES…………………………………………………...4
BRANCH LEVEL HEIRACHCY…………………………….5
OPERATIONS MANAGEMENT…………………………….6
FOREIGN EXCHANGE DEPARTMENT………………........7
OTHER RETAIL FUNCTIONS………………………………8
DOCUMENTARY CREDIT…………………………………..
SENIOR MANAGEMENT…………………………………….
DIRECTOR’S REPORT…………………………………………
FINANCIAL HIGHLIGHS……………………………………..
CORPORATE INFORMATION………………………………..
SWOT ANALYSIS…………………………………………….
CREDIT DEPARTMENT………………………………………
GUIDE LINE OF CREDIT POLICY………………………….
CREDIT CYCLE………………………………………………
ATM FINDER………………………………………………….
NBP PRODUCTS……………………………………………….
COLLECTION POLICY………………………………………..
TECHNOLOGY…………………………………………………
NOTICE OF 55TH ANNUAL GENERAL MEETING………….
BALANCE SHEET………………………………………………
PROFIT & LOSS STATEMENT…………………………………

CASH FLOW STATEMENT………………………………………

 MISSION STATEMENT

To be recognized in the market

place by Institutionalizing a merit
& performance culture, Creating
a powerful & distinctive brand
identity, Achieving top-tier
financial performance, and
Adopting & living out our core
values.

VISION AND GOALS

To be the pre-eminent
financial institution in
Pakistan and achieve market
recognition both in the
quality and delivery of service
as well as the range of
product offering
INTRODUCTION
National Bank of Pakistan maintains its position as Pakistan's premier bank
determined to set higher standards of achievements. It is the major business
partner for the Government of Pakistan with special emphasis on fostering
Pakistan's economic growth through aggressive and balanced lending policies,
technologically oriented products and services offered through its large network
of branches locally, internationally and representative offices.

We aim to be an organization that is founded on…

• Growth through creation of sustainable relationships with our customers.

• Prudence to guide our business conduct.
• A national presence with a history of contribution to our communities.

We shall work to…

• Meet expectations through Market-based solutions and products.

• Reward entrepreneurial efforts.
• Create value for all stakeholders.

We aim to be peopling who…

• Care about relationships.

• Lead through the strength of our commitment and willingness to excel.
• Practice integrity, honesty and hard work. We believe that these are
measures of true success.

We have confidence that tomorrow we will be…

• Leaders in our industry.

• An organization maintaining the trust of stakeholders.
• An innovative, creative and dynamic institution responding to the changing needs
of the internal and external environment
SERVICES OFFERED BY NATIONAL BANK OF
PAKISTAN

INTERNATIONAL BANKING

National Bank of Pakistan is at the forefront of international banking in Pakistan

which is proven by the fact that NBP has its branches in all of the major financial
capitals of the world. Additionally, we have recently set up the Financial
Institution Wing, which is placed under the Risk Management Group. The role of
the Financial Institution Wing is :-

• To effectively manage NBP’s exposure to foreign and domestic

correspondence
• Manage the monetary aspect of NBP’s relationship with the
correspondents to support trade, treasury and other key business areas,
thereby contributing to the bank’s profitability
• Generation of incremental trade-finance business and revenues

NBP offers:

• The lowest rates on exports and other international banking products

• Access to different local commercial banks in international banking

DEMAND DRAFTS MAIL PAY ORDER *

If you are looking for a
safe, speedy and reliable
way to transfer money,
you can now purchase
NBP’s Demand Drafts at
very reasonable rates. Any
person whether an
account holder of the bank
or not, can purchase a
Demand Draft from a bank
branch
TRANSFERS NBP provides another
Move your money reason to transfer your
safely and quickly money using our
using NBP Mail facilities. Our pay
Transfer service. orders are a secure and
And we also offer the easy way to move your
most competitive money from one place to
rates in the market. another. And, as usual,
our charges for this
service are extremely
competitive.
TRAVELER'S CHEQUE
Pak Rupees
Traveler’s
Cheques are a
negotiable
instrument
There is no restriction
Validity:
validity
At 700 branches of NB
Availability:
Negotiability: country
Encashment: At all 400 branches of
Limitation: No limit on purchase
NBP Traveler’s Cheq
Safety:
way to carry our mone

LETTER OF CREDIT COMMERCIAL FINANCE

NBP is committed to Let us help make your dreams become a
offering its business reality
customers the widest
range of options in the Our dedicated team of professionals truly
area of money transfer. If understands the needs of professionals,
you are a commercial agriculturists, large and small business and
enterprise then our Letter other segments of the economy. They are
of Credit service is just the customer’s best resource in making
what you are looking for. NBP’s products and services work for them.
With competitive rates,
security, and ease of
transaction, NBP Letters
of Credit are the best way
to do your business
transactions.
FOREIGN REMITTANCES

To facilitate its customers in the area of Home Remittances, PakRemit™

National Bank of Pakistan has taken a number of measures to: Remit funds
from USA to
• Increase home remittances through the banking system Pakistan

• Meet the SBP directives/instructions for timely and

prompt delivery of remittances to the beneficiaries

New Features:

The existing system of home remittances has been revised/significantly improved

and well-trained field functionaries are posted to provide efficient and reliable
home remittance services to nonresident Pakistanis at 15 overseas branches of
the Bank besides Pakistan International Bank (UK) Ltd., and Bank Al-Jazira,
Saudi Arabia.

• Zero Tariffs: NBP is providing home remittance services without any

charges.
• Strict monitoring of the system is done to ensure the highest possible
security.

• Special courier services are hired for expeditious delivery of home

remittances to the beneficiaries.
SWIFT SYSTEM

The SWIFT system (Society for Worldwide Inter bank NBP

Financial Telecommunication) has been introduced for SWIFT
speedy services in the area of home remittances. The Network
system has built-in features of computerized test keys, Click here
which eliminates the manual application of tests that
often cause delay in the payment of home remittances.
The SWIFT Center is operational at National Bank of Pakistan with a universal
access number NBP-PKKA. All NBP overseas branches and overseas
correspondents (over 450) are drawing remittances through SWIFT.

Using the NBP network of branches, you can safely and speedily transfer money
for our business and personal needs.

SHORT TERM EQUITY INVESTMENTS

INVESTMENTS
NBP now offers excellent rates
of profit on all its short term
investment accounts. Whether
you are looking to invest for 3
months or 1 year, NBP’s rates
of profit are extremely attractive,
along with the security and
service only NBP can provide.
NBP has accelerated its activities in the stock market
to improve its economic base and restore investor
confidence. The bank is now regarded as the most
active and dominant player in the development of the
stock market. NBP is involved in the following:
• Investment into the capital market
• Introduction of capital market accounts (under
process)

N.I.D.A NBP’s involvement in capital markets is expected to

National Income Daily increase its earnings, which would result in better
Account The scheme was returns offered to account holders
launched in December 1995 to
attract corporate customers. It
is a current account scheme
and is part of the profit and loss
system of accounts in operation
throughout the country.

MODE OF
CALCULATION:
AVERAGE BALANCE
DURING A
CALENDAR MONTH
INTERNATIONAL BANKING

National Bank of Pakistan is at the forefront of international banking in Pakistan

which is proven by the fact that NBP has its branches in all of the major financial
capitals of the world. Additionally, we have recently set up the Financial
Institution Wing, which is placed under the Risk Management Group. The role
of the Financial Institution Wing is :-

• To effectively manage NBP’s exposure to foreign and domestic

correspondence
• Manage the monetary aspect of NBP’s relationship with the
correspondents to support trade, treasury and other key business areas,
thereby contributing to the bank’s profitability
• Generation of incremental trade-finance business and revenues

NBP offers:

• The lowest rates on exports and other international banking products

• Access to different local commercial banks in international banking

DEMAND DRAFTS MAIL PAY ORDER *

If you are looking for a
safe, speedy and reliable
way to transfer money,
you can now purchase
NBP’s Demand Drafts at
very reasonable rates.
Any person whether an
account holder of the bank
or not, can purchase a
Demand Draft from a bank
branch
TRANSFERS NBP provides another
Move your money reason to transfer your
safely and quickly money using our
using NBP Mail facilities. Our pay
Transfer service. orders are a secure and
And we also offer easy way to move your
the most competitive money from one place
rates in the market. to another. And, as
usual, our charges for
this service are
extremely competitive.
TRADE FINANCE OTHER BUSINESS LOANS
AGRICULTURAL FINANCE CORPORATE FINANCE
NBP provides Agricultural Finance Working Capital and Short
to solidify faith, commitment and Term Loans:
pride of farmers who produce some
of the best agricultural products in NBP specializes in providing
the World. Project Finance – Export
Refinance to exporters – Pre-
Agricultural Finance shipment and Post-shipment
Services: financing to exporters – Running
finance – Cash Finance – Small
“I Feed the World” program, a Finance – Discounting & Bills
new product, is introduced by NBP Purchased – Export Bills
with the aim to help farmers Purchased / Pre-shipment / Post
maximize the per acre production Shipment Agricultural Production
with minimum of required input. Loans
Select farms will be made role
models for other farms and farmers Medium term loans and
to follow, thus helping farmers Capital Expenditure
across Pakistan to increase
Financing:
production.
NBP provides financing for its
Agricultural Credit: clients’ capital expenditure and
other long-term investment
The agricultural financing strategy needs. By sharing the risk
of NBP is aimed at three main associated with such long-term
objectives:- investments, NBP expedites
clients’ attempt to upgrade and
• Providing reliable expand their operation thereby
infrastructure for agricultural making possible the fulfillment of
customers our clients’ vision. This type of
• Help farmers utilize funds long term financing proves the
efficiently to further develop bank’s belief in its client's
and achieve better capabilities, and its commitment to
production the country.
• Provide farmers an
integrated package of credit
Loan Structuring and
with supplies of essential
inputs, technical knowledge, Syndication:
and supervision of farming.

Agricultural Credit
National Bank’s leadership in loan
(Medium Term):
 • Production and development
• Watercourse improvement
• Wells
• Farm power
• Development loans for tea
plantation
• Fencing
• Solar energy
• Equipment for sprinklers
Farm Credit:
NBP also provides the following
subsidized with ranges of 3 months
to 1 year on a renewal basis.
• Operating loans
• Land improvement loans
• Equipment loans for
purchase of tractors, farm
implements or any other
equipment
• Livestock loans for the
purchase, care, and feeding
of livestock
Production Loans:
Production loans are meant for
basic inputs of the farm and are
short term in nature. Seeds,
fertilizers, sprayers, etc are all
covered under this scheme.
If you require any further
information, please do not hesitate
to e-mail us.
syndicating stems from ability to
Forge strong relationships not
only with borrowers but also with
bank investors. Because we
understand our syndicate partners’
asset criteria, we help borrowers
meet substantial financing needs
by enabling them to reach the
banks most interested in lending
to their particular industry,
geographic location and structure
through syndicated debt offerings.
Our syndication capabilities are
complemented by our own capital
strength and by industry teams,
who bring specialized knowledge
to the structure of a transaction.
Cash Management
Services:
With National Bank’s Cash
Management Services (in process
of being set up), the customer’s
sales collection will be channeled
through vast network of NBP
branched spread across the
country. This will enable the
customer to manage their
company’s total financial position
right from your desktop computer.
They will also be able to take
advantage of our outstanding
range of payment, ejection,
liquidity and investment services.
In fact, with NBP, you’ll be
provided everything, which takes
to manage your cash flow more
accurately.
 FEATURES
National Bank of Pakistan is an established bank. It has some special features with the
help of those it is growing rapidly.

Outstanding Work Environment

As the work environment plays a great role in this competition age, so the bank has good
work environment. All the people work with co-operation; managers are so kind that each
problem can be discussed with them.

Efficiency
Employees at National Bank of Pakistan are quite efficient. They work more the working
hours and it is all according to their will. It also shows their loyalty, commitment to
organization.

Customer Services
All the customers are entertained individually. Same kind of behavior and attentions is
given to all customers.

Complaint Box
Getting ideas for improvement from the customer side is a new idea and that is working

Employee Benefits

Employees are given the benefits like bonus, gratuity funds, increments, house rents,
medical and conveyance allowances.

Computerized working Environment

In the bank, all the work is done remotely. All the entries are made using the systems
which are internally and externally integrated. This increase efficiency of the bank.
 BRABCH LEVEL HIERARCHY
MAIN BRANCH KHECHARY ROAD
MULTAN
OPERATIONS DEPARTMENT
Operations department of the National Bank of Pakistan is responsible for the overall
operations of the bank.

Operations department has following segments.

a) Cash
b) Clearing
c) Remittance
d) Account opening
e) Accounts department

The details of those departments that are controlled under operation department are as
under.
a) Account opening
b) Cash department
c) Clearing
d) Remittances

Account opening department

It is the most important department of bank. Following procedure is adopted for this
purpose.

Procedure of Account Opening

It is very simple and quick procedure. A person who wants to open an account must have
the introduction of bank’s staff or an already existing account holder of bank. The
customer is required to fill an account opening form. Then signatures of the Introduce are
verified from S.S. Card before opening account.
They also have to give identity letter
 CNIC copies
 Passport size photograph
Following Factors Prior To Opening of Account
Should Be Consider
1. The suitability of the perspective customers.
2. Verification of customer credentials.
3. The perspective possibility of profitability of the relationship.
4. The proposed relationship does not violate:
A. SBP rules and regulations
B. Applicable local laws
C. The bank’s internal policies

Current Account
1. No limitation on frequency or amount transaction
2. No profit payable

Saving Account
1. Profit is payable
2. No of withdraw restricted
3. Large amount of withdraws requires 10 days.

General Principles
1. No account will be opened on fictitious name.
2. All documents necessary required for opening account must be taken after
verification from original.
3. No operation of account should be allowed & check book must not be issued until
all formalities are confirmed.
4. Genuineness of introduction should be properly ensured.
5. All information of AOF should be filled at front of concerned officer.
TYPES OF ACCOUNTS
The bank deals in different accounts opening;
1. Individual Account
2. Joint Account
3. Business Account
4. Partnership Account

SPECIAL TYPES OF ACCOUNTS

These types of accounts only can establish after approval of system and operation
division head office:-
o Trust Account
o Account of executors/ administrators
o Account of liquidators
o Accounts of local authorities/ municipals.

CHEQUE BOOK ISSUENCE

When the Account is opened, then the customer is given a cheque book to sign upon and
withdraw money.
Cash Department
Cash department of National Bank of Pakistan works under the operation department.
This department is given the complete responsibility of cash, as result of transaction in
touch local and foreign currencies. It is also responsibility for the book keeping of these
transactions and the safe custody of cash. Out of five counters of cash department one
counter is fixing for senior citizens and females. All counters are dealing at the same time
in deposits, withdraw and online transaction processes.

This department performs the main function.

a) Cash receipts
b) Cash payments

Clearing Department
Before discussing it is necessary to know what is “Clearing”.

“The process by which cheques exchanged between the collecting and paying bank and
the ensuing financial settlement is called “Clearing”.

This facility is provided by the state bank of Pakistan for offsetting of cross obligations
between the different banks. Clearing is of two types:

1) Inward clearing
2) Outward clearing

Accounts Department
Account department is the most important department of the bank. Because it is
concerned with:

♦ Revenue
♦ Expenses
♦ Assets
♦ Liabilities

These are the pillars of any business. In this department, all the vouchers that are posted
during one day are sent to the account department next day. These vouchers are already
posted to computer by the concerned department.
 Types of Account
♦ Current Account
♦ Saving Account
♦ Notice Deposit
♦ Term Deposit

Remittance department
The need of remittance is commonly felt in today’s business. A major function of any
bank is to “transfer of funds from one place to another place” National Bank of Pakistan
Uses the following modes of transfer of funds.
• Demand Draft
• Telegraphic Transfer
• Pay Order
• Call Deposit
• Pay Slip
• Money transfer

COLLECTION DEPARTMENT
All the cheques under collection are called cheques under collection in National Bank of
Pakistan. There are two types of bills for collection:
 Outward Bills for Collection
 Inward Bills for Collection
FOREIGN EXCHAGE DEPARTMENT
“The transfer of credits to a foreign country to settle debts or account between resident of
home country and those of the foreign country” or “the Foreign bills currencies etc used
to settle such accounts”.

Foreign Exchange department deals within exports imports and Money transfer.
National Bank of Pakistan acts as importer bank as well as exporter bank for different
parties who are interested in the business of export & import.

DEFINE IMPORT
All goods and services brought into a country that were purchased from organizations
located in other countries.

DEFINE EXPORT
All goods and services sent from one country to another country.

Documents required for Export

The person who is exporting goods to the foreign countries requiring the following
documents.
• National tax number
• Registration with export promotion Bureau
• Sales tax registration
• Commercial Invoices
• Bill of Lading
• Packing List
• Bill of exchange
• Promissory Note
• E-Form
• Letter of Credit
• Certificate of origin
• Beneficiary certificate

After compiling the entire task by resident country that is exporting goods in favor of
foreign importer now it will be his turn to make payment.
TYPES OF LETTER OF CREDIT
Importer bank issues a document on request stating that it will pay the exporter when
exporter fulfill the terms of letter of credit. Letter of credit is of two types:

1. At Usance L/C
2. At Sight L/C

SIGHT L/C
Requires the importer / importing bank to pay as soon as it receives the clean documents
from exporter.

USANCE L/C
It extends time period (30days, 60days, 90days, 120days, 150days, & 180days).to
importing bank for payment. After specified time period importer have to pay.
Letter of guarantee gives in behalf of person that I will pay in case of default.

SWIFT (Standard world wide inter financial

transaction)
It is the only network. No institute involved among it.
CERTICICATE OF ORIGIN
This certificate shows that goods are from Pakistan.

COVERING SCHEDULE
If in covering schedule, it is given that “Please remit proceed to our Karachi office
account # 574348812 with (Standard Chartered Bank) USA for onward credit to National
Bank of Pakistan.

BENEFICIARY CERTIFICATE
If L/C requires some information as proof of anything from exporter then exporter has to
present beneficiary certificate for that proof.

E-FORM
E-form has four copies:

 One for custom officer

 One for exporter
 Triplicate copy for SBP
 Duplicate copy for bank

Bank reporting or duplicate and triplicate is done by bank. Custom officer should clear
product. (Date is given on the foot form).

PAYMENT FROM IMPORTER BANK

It is the choice of importer to open L/C from any bank and the bank from which L/C is
opened can also refer to some other bank for payment. So bill of exchange is sent to refer
bank and other documents are sent to L/C opening bank.

IMPORTS
L/C is opened by the importer. There are two types of L/C:

a) Revocable L/C
b) Irrevocable L/C
NECESSARY REQUIREMENTS
If place of issue and port of loading is different on bill of lading, then along with the
stamp of shipment on board, vessel name and port of shipment is written.

A. Issue date of bill of lading – shipment on board.

B. There should not be cutting on bill of lading without authentication.
C. Bill of lading should show capacity of agent. If bill of lading can be taken by the
agent of Importer Company, then his name should be mentioned on bill of lading.
D. Original GSP should be presented.
E. If TT reimbursement is not acceptable, it means bill of lading is necessary.
F. When documents are received for export, do enter into lodgment register.

DOCUMENTS FOR IMPORT

I. Performa invoice signed by importer
II. category pass book copy attested by any bank
III. L/C opening application filled in by the customer
IV. Importer registration with export promotion bureau
V. Annexure
VI. Verification of signature by S.S. Card
VII. L/C issued on basis of L/C application form
VIII. Insurance if covered by buyer
IX. Insurance cover note
X. Insurance policy
DOCUMENTARY CREDIT
TRADE SERVICE DEPARTMENT
National Bank of Pakistan has his full fledged trade service department. As a credit
instrument and as a means of making as a payment the documentary credit is an essential
instrument for conducting word trade today. A documentary credit represents a
commitment bank to pay the seller of goods or services a certain amount provided present
stipulated documents evidencing the shipment of the goods with prescribed period of
time.
For the cases of imports or exports first the parties have to do upon a sale contract
regarding the term and condition of sale. One method of payment is by L/C which is
secured and now a day mostly uses the business.
Letter of credit is under taking by opening bank that it will make payment if documents
are as per terms of LC.

Four parties are involved in Letter of Credit

1. Applicant Importer
2. Beneficiary Exporter
3. Issuing Bank Bank of importer
4. Advising bank Bank of importer
According to import policy, no import is valid without import license which is issued by
the chief controller of import and export or we can say export promotion bureau. If a
person desires to take up import trade must get his name, his firm or his limited company,
registered with EPB. On being granted registration certificate, he will be eligible to
import goods according to import policy. There is no special condition of eligibility for
registration. They only requirement is that he should be a Pakistani and must be
registered with income tax department.

L/C OPENING PROCEDURE

When the importer obtained import license, then bank will open letter of credit. “A letter
of credit is undertaking by LC opening bank to put an agreed sum of money to seller’s
bank of behalf of the buyer of the goods under clearly defined terms and conditions”.
Pakistani banks open only irrevocable LC. An essential feature of the irrevocable LC is
that it can not be modified, altered, amended, or canceled without the prior consent of all
the parties. Party comes to the bank and fills the form which is provided on the payment
of Rs.100. This form is filled by the party and is return to the bank, it includes details
like.

 Name of company  Address

 Country of origin  Insurance company
 Branch name  Shipment from
 Quantity
 Shipment to
One thing should also be submit which is INDENT. If the foreign party has any agent they
will issue the indent with following details:
o To Messer
o Importers, etc

DOCUMENTS REQUIRED FOR L/C OPENING

When the bank opens L/C, it requires following documents:

a) Valid import license

b) Performa invoice
c) Importer should be Pakistani
d) Letter of undertaking from importer
e) Insurance cover.
An important point which the bank will consider before opening of LC is that sufficient funds
be available in the LC opener’s accounts. At the time of establishment the LC the opening
bank generally retains a maximum margin to safe guard its own commitment.
The margin may vary from nil to 100% according to the nature of commodities and it also
depends upon the party. At the item of establishing the LC opening bank charges bank
commission, postage and other charges from the LC opener account. Another main important
point is that value of LC should not increase the value of import license.
After all the documents are being checked and signs are verified by the bank. A sanction slip
is attached with each form so that the approval can be gained from the manager of the bank.
After the approval is made four copies are prepared and the entries are made on the computer
and the printout is taken the margin amount is checked from the importer account and if the
amount is not found then L/C is not opened and the party is informed about the situation. On
the deposit of the margin then L/C is opened LC limit if set by the bank are also checked.
After the LC is opened following entries are made:
A. LC opening register
B. Margin / Liability Account Register.

PAYMENT TO SELLER
The negotiating bank upon receiving the documents from the seller checks the documents
according to terms and conditions of credit upon satisfying it self of this the negotiating bank
makes payment to the seller if sight credit. It then forwards the documents to the opening
bank and reimburses it self through the opening banks account with itself.
DOCUMENTS RECEIVED BY THE OPENING BANK
Importer bank or opening bank receives the following documents from the exporter’s bank or
negotiating bank.
I. Bill of exchange
II. Invoices
III. Bill of lading
IV. Certificate of origin
V. Packing list
VI. Insurance
OTHER RETAIL FUNCTIONS OF National Bank of Pakistan

• National Bank offering Advance salary benefits

We all are aware that NBP advance salary is the market leader in Personal Loan category and
is considered the largest Personal Loan Product of the country with loan disbursement of over
Rs.80 Billion. One of the foremost reasons for this astonishing success is the fact that NBP
kept on modifying the product parameters as and when required by keeping an eye on the
changing market conditions and varying competition. The Bank has decided to make
following changes in the product parameters to further improve the operational efficiency and
Turn around Time (TAT) and to increase the disbursement pace.

DOCUMENTS REQUIRED
1. Borrower must be employee of the Federal /Provincial Government / Semi
Government / Autonomous body / NBP.
2. CNIC copies of the borrower
3. Salary Slip indicating detail of salary of the borrower
4. Attested copies of CNIC by gazetted officer
5. Branch has obtained CIB Report of the borrower
6. Branch has obtained duly signed and stamped BBFS.
7. Customer written declaration giving details of all financial institutions.
8. DDO is signature has been verified
9. Loan will be approved after receipt of at least one salary in account.
10. The sanctioned amount of Advance Salary Finance doesn’t exceed 20 times.
11. The expiry of the NBP Advance salary is at least 6-months before retirement.
12. The repayment period does not exceed 60 months.
13. Three undated cross cheques in favor of NBP covering full amount of Finance have
been obtained as security.
14. All documents have been obtained as per the requirement of NBP Advance salary
scheme including undertaking as per scheme.
15. Documents have been recorded in Document Execution Register/ MISC security
Register.
16. NBP offers mark-up 15% on principal amount at fixed rate.
17. There are bi variable rates offered by NBP for this service.
SAIBAAN SCHEME
NBP SAIBAAN DOCUMENTS FOR SALARIED CLASS
• Application form (in original).
• CNIC copies of the applicant.
• Two references CNIC copies.
• Photographs of the applicant(06)
• Employment card copy.
• Appointment letter.
• Service Letter / Certificate.
• Salary cum service certificate.
• Last three Months salary Certificates.
• Branch Account’s statement last six months.
• Last Three Month Utility Bills
• Approved Map
• Original property Documents.
• Aks Sajra.
• Fard Malkiat
• Naqal Intiqal
• Khasra Verification report
• National Evaluation Company’s report.
• PT-I
• Sale Deed/ Registry.
• Processing Fee pay order for Rs.500/=
• Fee for Evaluator pay order ( in case of construction Rs.2000/= (in case of
Purchase Rs.3000/=
• Processing Fee pay for legal opinion order for Rs.1000/=
• Borrower Basic Facts Sheet
• Confidential Report
• ALICO DECLARATION FORM.
NBP SAIBAAN DOCUMENTS FOR BUSINESS CLASS
o Application form (in original).
o CNIC copies of the applicant.
o Two references CNIC copies.
o Photographs of the applicant(06)
o Business Related Documents.
o Last three years Business Record.
o Branch Accounts statement last one year.
o Last three month Utility Bills.
o ICIL- Department Verification ( Income Estimation)
o Approved Map
o Registry / Sale Agreement
o Aks Sajra.
o Fard Malkiat
o Naqal Intiqal
o Khasra Verification report
o NOC
o National Evaluation Company’s report.
o PT-I
o Sale Deed/ Registry.
o Processing Fee pay order for Rs.1000/=financing below Rs. 1 Million.
o Fee for Evaluator pay order Rs.3000/=financing between Rs. 1 to Rs. 4
Million.
o Processing Fee pay for legal opinion order for Rs.6000/= financing above Rs.4
Million.
o Fee for Evaluator pay order ( in case of construction Rs.2000/= (in case of
Purchase Rs.3000/=
o Borrower Basic Facts Sheet
o Confidential Report
o ALICO DECLARATION FORM.
SENIOR MANAGEMENT

Amer Siddiqui SEVP & Group Chief, Retail Banking Group

Dr. Asif A. Brohi SEVP & Group Chief, Operations Group
Imam Bakhsh Baloch SEVP & Group Chief, Audit & Inspection Group
SEVP & Group Chief, Corporate & Investment
Masood Karim Shaikh
Banking Group
SEVP & Group Chief, Human Resources
Dr. Mirza Abrar Baig
Management & Administration Group
Muhammad Nusrat SEVP & Group Chief, Treasury Management
Vohra Group
SEVP & Group Chief, Commercial Banking
Shahid Anwar Khan
Group
Ziaullah Khan SEVP & Group Chief, Compliance Group
Amim Akhtar EVP & PSO to the President
Ekhlaq Ahmed EVP & Secretary Board of Directors
Mrs. Khurshid Maqsood EVP & Divisional Head Employee Benefits,
Ali Disbursements & Trustee Division
EVP/Divisional Head, Special Assets
Nadeem Anwar Ilyas
Management Division
Syed Farhan Ahmed EVP / CFO, Financial Control Divisional
EVP & Group Chief, (A) Risk Management
Tahira Raza
Group
EVP & Group Chief, Overseas Coordination &
Tahir Yaqoob
Management Group
SVP & Group Chief (A), Information Technology
Atif Hassan Khan
Group
 S Ali Raza
Chairman & President

Dr. Waqar Masood Khan Iftikhar Ali Malik Syed Shafqat Ali Shah Jamote
Director Director Director

M. Zubair Motiwala Sikandar Hayat Jamali Azam Faruque

Director Director Director

Ekhlaq Ahmed
Secretary Board of Directors
DIRECTOR’S REPORT
On behalf of the Board of Directors it gives me great pleasure to present the annual
accounts for year ended December 31, 2002. National Bank made many strides
during 2002 in positioning for the future both operationally and structurally.

To improve customer focus, reduce decision-making layers and promote teamwork.

The bank has substantially restructured its business. An entire layer of controlling
offices i.e. zones has been eliminated and total number of regions enhanced from 9
to 29. A new matrix structure is now in place, which separates the front and back
office with special emphasis on corporate governance and enhanced internal
controls. This process, which was commenced in late 2001, is now fully functional
and demonstrating positive results. The rationalization program for staff reduction
and branch closures was successfully completed in 2002. Going forward the
objective would be to ensure optimum efficiency in staff levels while balancing the
benefits of technology with the branch network.

To meet the challenges of position of NBP as a market leader, training is seen as a

critical success factor. Training has been restructured to make it more need based
and aligned with the corporate vision of inculcating customer focus and developing
core competencies under a program “Gearing up for Excellence “. A strategic training
management plan was developed keeping in view the stakeholders’ expectation. We
are glad to say that while training is a process of continuous improvement, we have
achieved significant results thus far.

To position the bank for capitalizing on the requirements of the relatively lower
banked sectors, a dedicated Commercial and Retail banking group was created.
Within a short span of time a number of retail products have been launched and the
customer response to these schemes has been very encouraging. New retail
products will be offered to cater the large diversified customer base of over 9 million,
the largest in the country. The success of retail banking is critical to maintaining
interest revenue and enhanced fee income. We are confident that with our large
customer base and delivery capabilities, NBP will emerge as a market leader in the
retail/ consumer business in the very near future.

Corporate banking as a dedicated business is being very well received by the

corporate sector. The bank was mandated as a lead manager in significant capital
market transactions. Through a combination of a large direct equity portfolio as well
as a 25% holding in NIT,
 Pakistan’s largest mutual fund, NBP has one of the largest equity portfolios in the
country. Given the strong stock market performance in 2002 attractive trading gains
were realized. This area will continue to be one of our key income contributors as the
capital market gains depth.

NBP continues to be the principal bank for handling the government treasury
business. We have also re-activated our subsidiaries catering to non- banking
financial activities. We are also planning to open stand-alone Islamic Banking
branches. Thus, in combination with our very large and diversified banking base we
are truly a universal bank in Pakistan, in a position to offer the entire range of
banking and financial products. We regard this as our key competitive edge.

NBP is committed to invest in the development of the bank's Information Technology

infrastructure. Several initiatives have been undertaken in this regard. New on line
branches were added. The ATM network is being expanded across the country at
convenient locations and an ATM switch sharing arrangement is being placed.
During the year, the bank signed an agreement with Western Union for expanding
the base for documented remittances. We are also developing a strategic plan for
Information Technology that synchronizes our future growth with product
development.

For overseas operations our focus continues to be on trade financing activity to take
advantage of the bank's presence in most countries (16 countries, 20
branches/offices) which are Pakistan's major trading partners. During 2002 we
established a wholly owned subsidiary in Almaty. Currently we are present in four of
Central Asian countries and our unique representation should provide us with a major
competitive edge in the coming years as the Central Asian countries realize their
economic potential.
Financial Performance
In 2002, NBP increased its pre-tax profit to Rs. 6,045 million from Rs. 3,016 million in
2001, an increase of over 100%. The improved profitability was achieved due to a
combination of higher interest revenue, enhanced fee income and run off of the
amortization of the 1997 Golden Handshake Scheme. Prudent addition to loan loss
reserves was made which continues to improve the cash coverage for non-
performing loans.

All key financial and operating ratios demonstrated improvement. Cost/ income ratio
was 0.44 (excluding one off provision of Rs. 832 million for benevolent fund and Rs.
513 million for charge for special separation package) as against 0.52 of the last
year. Pre-tax return on equity was 45.27% as compared to 25.85% of the current
year and is impressive by any yardstick. Pre-tax return on assets improved to 1.43%
as against 0.77% of last year. Capital adequacy ratio of the bank is 14.5%, which is
38% higher as compared to 10.52% of last year.

Deposits of the bank increased by Rs. 12 billion. While there was increase in private
sector loans due to adjustment / repayment of loans by large public sector entities
and substantially lower commodity operations borrowings, advances decreased by
Rs. 30 billion.

Market Recognition
For the second consecutive year, NBP was recognized as the best bank in Pakistan
by the prestigious periodical, “The Banker" UK (a subsidiary of Financial Times
Group). Furthermore M/s JCR-VIS Credit Rating Company Limited maintained its
rating of AAA, while the standalone rating was raised by one notch to AA-, which is
one of the highest in the banking sector.

Future Outlook
going in 2003, the reduction in the interest rate environment will overall have a
negative impact on the financial sector's profitability in the short term. To meet these
challenges we will focus on building our loan portfolio, both on corporate and retail
side. On the retail side focus will be on additional fee business while maintaining
stringent controls over cost. Longer term we will be focusing on those sectors in the
country, which have traditionally received less attention from the financial sector, i.e.
agriculture, small and medium enterprises and of the entire range of retail products.
Our key strength remains our customer base of over 9 million and we are confident
that we are positioned to capitalize on the opportunities.
National Bank of Pakistan
“KAROBAR”
Under
“President’s Rozgar Scheme”

OBJECTIVE
To launch SUSTAINABLE financial products that are COMMERCIALLY VIABLE for
NBP and the target market i.e. young and unemployed citizens of Pakistan enabling these
citizens to earn at least the minimum wage on a fast track, prudent and transparent basis.

TARGET MARKET
The scheme is offered to:
1. Eligible young citizens of Pakistan falling within an age group of 18-40 years.
2. Unemployed Applicant.
3. Applicant to be residing in the same area/ city for at least 2 years
4. Applicant having CNIC

FINANICE APPLICATION APPROVAL PROCESS

Finance application approval process can’t be initiated until the satisfactory completion of
following steps:
a) Completion & checking of documents.
b) Conformity with eligibility criteria
c) Availability of References/ Guarantors
d) Satisfactory credit report i.e. e-CIB
e) Satisfactory CNIC verification from NADRA
f) Satisfactory telephonic & physical verification.

National Bank of Pakistan’s product details are given below:

FINANCIAL HIGHLIGHTS Rs. In million

Authorized Capital 5,000

Paid-up Capital 3,730

Shareholders' Equity and Reserves 23,936

Deposits 362,866

Advances-net 140,547

Investments-net 143,525

Total Assets 432,803

Pre-Tax Profit 6,054

After-Tax
2,253
Profit

No. of
Branch Network 1,204
Branches

No. of Employees 12,195

SENIOR MANAGEMENT
Masood Karim Shaikh SEVP & Group Chief, Corporate & Investment Banking
Group and CFO
Shahid Anwar Khan SEVP & Group Chief, Commercial & Retail Banking
Group

Dr. Asif A. Brohi SEVP & Group Chief, Operations Group

Muhammad Sardar SEVP & Group Chief, Audit & Inspection Group
Khawaja

S. M. Rafique SEVP & Secretary Board of Directors

Imam Bakhsh Baloch SEVP & Group Chief, Compliance Group

SEVP & Group Chief, Special Assets Management

Derick Cyprian
Group

Amim Akhtar EVP & PSO to the President

Javed Mehmood EVP & Group Chief, Risk Management Group

Muhammad Nusrat
EVP & Group Chief, Treasury Management Group
Vohra

Nadeem A. Dogar EVP & Group Chief, Information Technology Group

Group Chief, Human Resources Management &

Dr. Mirza Abrar Baig
Administration Group

Group Chief, Organization Development & Training

Uzma Bashir
Group
CORPORATE INFORMATION

COMPANY SECRETARY

Ekhlaq Ahmad

AUDIT COMMITTEE

Muhammad Arshad Chaudary

Syed shafqat Ali Shah Jam

M. Zubair Motiwala

AUDITORS

M. Yousaf Adil Saleem & Com

Chartered Accountants

Taseer Khalik & com

Chartered Accountants

HEAD OFFICE

NBP Building I.I Chandrigarh

Road Karachi

LEGAL ADVISORS

Mandiwala & zafar

Advocates & Legal Consultants

SWOT ANALYSIS
During the internship of eight weeks of mine in National Bank of Pakistan, near khechary
chowk Multan, I am going for SWOT Analysis.

Strength

• Bank is believed on customer service. In first week of internship, I worked in Credit

Department where I learnt how to manage the corporate clients.
• National Bank of Pakistan provides the facility of debit card at minimum rate all over
the Pakistan.
• National Bank of Pakistan enjoying the large market share in Home financing.
• Home financing and agriculture loans are introduced recently by National Bank of
Pakistan.
• Branch manager and Chief Manager having good co-ordination with staff to make the
environment friendly.

Weakness

• National Bank of Pakistan main branch, Multan all time overcrowded.

• Customers are not properly guided to get the benefits of National Bank of Pakistan’s
facility.
• Online services are changing compare to other competitive banks.
• National Bank of Pakistan main branch Multan still having the shortage of cash and
deposits counters.

Opportunities

• Banking industry is one of the most growing sectors in Pakistan. So National Bank of
Pakistan should be continually expanding its network of branches.
• Muslims are consciously differentiating the Islamic-base banking from interest-base
banking. That is why there is large caution of expansion
• Mobile banking should be started to compete in market.
• Establishing foreign branches.
• All products of Consumer Financing that include home financing, and other products
should be introduce to all the braches in the cities of Pakistan.
Threats

• National Bank of Pakistan having large networks of hundred branches that play and
important role in banking business. National Bank of Pakistan compares its working to
other key players in banking industry.
• Many other banks are now involving themselves in consumer financing at competitive
rate. This is one of the biggest threats for National Bank of Pakistan consumer
financing products.
CREDIT DEPARTMENT
Credit means belief or trust. “The quality of being credible or trustworthy”. Other
words we can use for credit as “trust in one’s integrity in money matters and ones
ability to meet payment when due”.

The earning of National Bank of Pakistan is chiefly derived from interest charge
and discounts. This department is the revenue generating department. Credit
department basically has three segments:

1. Credit marketing department

2. Credit administration department
3. Trade finance department

Advance department deals with extending loans to customers. State Bank of Pakistan
(SBP) has prescribed regulations which are called “PRUDENTIAL
REGULATIONS”. Every bank has to follow these regulations. If any bank violates
the regulations it should be liable for penalties under the core spirit of SBP

The National Bank of Pakistan limited the credit is extended on the basis of these rules
and regulations. These regulations tells the terms and conditions under which you can
extend loans to the borrower and to what extend.

CREDIT FACILITIES
At National Bank of Pakistan two types of credit facilities are available

1) Funded facilities
2) Non funded facilities
(A) FUNDED FACILITIES
These are the facilities in which there is direct involvement of cash fund.
Following are the funded facilities.

1) Current Finance (CF )

2) Term Finance ( TF )
3) Finance against foreign bills “FAFB”
4) Finance against packing and credit “FAPC”
5) Finance against imported merchandise “FIM”
6) Finance against trust receipt “FATR”
7) Payment against document “PAD”

(B) NON-FUNDED FACILITIES

The facilities where there is no direct involvement of banks fund. Following are
the non-funded facilities.

1) Letter of credit L/C

2) Letter of guarantee L/G
GUIDE LINE OF CREDIT POLICY
 Total outstanding financing facilities by banking company to
single person shall not at any point of time exceed 30% of
bank’s unimpaired capital.
 No banking company shall make loans or advances against
the security of its own shares.
 No banking company shall grant unsecured loans/advances on
the guarantee of
• Any of its directors.
• Family member of director
• Any private company in which banking company is
interested.

 In arriving at exposure per person weight age of 50% shall

be given to
• Documentary credit opened by bank.
• Guarantees/bonds other than repayment guarantees.
 In arriving at per party exposure 90% of

• Deposits of party with bank under lien.

• Face value of FIBs lodged by the party as collateral.
• Pak rupee equivalent of face value of special US Dollar
bonds converted at official rate, FIBs lodged by the
party as collateral shall be deducted.

 Aggregate exposure of bank against all its clean facility

shall not at any point exceed the amount of bank’s capital
and general reserve.
 Advances given to the employees of bank in accordance
with their accommodation availed by any borrower from
banks / financial institution does not exceed 10 times of
capital and reserve of the borrower.
 A borrower who is prepared to inject fresh equity
irrespective of the fact that its equity is negative is eligible
to obtain finance from bank to the extend of 10 times fresh
injected equity.
 No banking company allow financing facilities whether
fund based / non funded against the shares of companies
which are not in central depository system.
 CREDIT CYCLE

REQUEST

RENEWAL/ RISE

PROCESSING INFORMATION & clp

MONITORING

DECISION

DISBURSEMENT OF LOAN

OFFER

PURIFICATION OF THE DOCUMENTS

WRIT-OFF SECURITY

STEP I
Credit cycle start with request letter. When customer gives a request letter to bank that he
want that much amount of credit from bank.

STEP II
When bank receive the request letter form customer. The officer of credit marketing
department make credit line proposal of client. It is essential that the proposal define clearly
the purpose of facility, the source of repayment, the agreed repayment. Schedule, the value of
security and customer relationship consideration implicit in credit division.

The security to be accepted as collateral for the facility and all the documentation relating to
the security of facility must be in the approved from all the procedures and required
documentation must be completed all these things all feed in CLP.

CLP is basically a medium to present proposal for seeking approval of credit line in client. In
CLP they feed complete data of the client that include:

 Credit Limit
 Legal status of company
 History of relationship / introduction with bank
 Line of Business
 Background of proprietor / owner / partner
 Purpose of facility
 Security
 Along with it they include borrower basic fact sheet
 CCA
 Prudential checklist

STEP III
After the processing of information, credit officer decided whether to give credit to that
person or not. They also check whether its security has any market value or not. Decision is
taken by the branch credit committee (BCC ). If the proposal is within the discretionary
powers of committee the proposal may approve after revaluation of credit risk.

It CLP beyond discretionary power of branch credit committee the CLP is sent to credit
division at head office along with supporting documents and recommendation of branch credit
committee.
STEP IV
When decision is made now credit officer offer that we will give you loan up till that limit not
more than that. Up till now credit marketing officer does all the process. After that credit
administration officer’s work start.

Credit administration department basic function is to fulfill the requirement of documents as a

security for credit. Different types of documents are required for pledging, mortgage and
hypothecation.

Documents required for C.F. Hypothecation

Legal stamp documents required:
 Promissory note
 Letter of hypothecation
 Letter of guarantee
 Letter of continuity
 Agreement of finance

Letters without stamp:

 Letter of arrangement
 Letter of disbursement
 Letter of authority
 SBP regulation undertaking

Documents required for C. F. Pledge

Legal stamp documents required:
 Agreement of finance
 Promissory note
 Letter of guarantee
 Memorandum of deposit of title deed
 Letter of hypothecation
 Letter of continuity
 Letters without stamp:
 Letter of arrangement
 Letter of disbursement
 Letter of authority
 SBP regulation undertaking

Property Documents for Mortgage

 Legal advice about property documents
 Title deeds ( Original documents of property )
 Aux sajra ( Location site map )
 NEC ( Non-Encompass Certificate )
 PT 1 in favor of borrower
 PT 1 in favor of bank
 Mo TD ( Mortgage of title deeds )
 Agreement to create mortgage
 Letters submit to ETOS & register
 Irrevocable general power of authority ( IGPA )
 Valuation report

STEP V
Here documents are checked security is properly checked by the value. Value tells the
security. Here following characteristic of security are checked.

 Market value
 Consistency
 Salable
 Storable
 Transferable
 Transportation

STEP VI
On completion of legal documents and security arrangements and receipt of completion
certificate from recognized legal counsel, the bank according to the approved schedule
prepared by bank after obtaining confirmation of other payments have been funds from
sponsors other source viz, equity fund from sponsors release of fund by other co financiers
etc. after the valuation of security the loan is disbursed to customer.
STEP VII
Responsibility lies to branch manager to monitor the overall profit and risk aspect of credit
portfolio in accordance with criteria setout in bank’s credit policy. After the disbursement
credit administration officer monitor the performance of customer whether he is fulfilling the
requirement or not. He is paying markup or not for which purpose he has taken the loan
whether he is utilizing loan for that purpose or not.

STEP VIII
After specific time period credit officer see what customer want whether he wants to renew /
revise or writ off it. If he wants to renew it he said to officer to renew it with same limit.

NBP ATM Network

Burewala Multan
Faisalabad Muzaffarabad
Gujar Khan Peshawar
Gujranwala Quetta
Gujrat Rawalpindi
Hyderabad Sheikhupura
Islamabad Sialkot
Karachi Taxila
Lahore Wah Cantt.
Mirpur
NATIONAL BANK OF PAKISTAN’S PRODUCTS

Unprecedented Safety - Unprecedented

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Unprecedented Safety - Unprecedented

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Karobar Home Page

Affordable, Flexible & Convenient home

financing for all
Saibaan Home Page

Take upto 20 Advance Salaries - Affordable

Installations from 1 - 60 months
Advance Salary Home Page
 One Card does it all - ATM plus Debit Card
in one

Cash Card Home Page

Invest with Confidence - Marginal Finance Facility

Investor Advantage Home Page

Meet your need for ready cash against your idle

gold jewelry with no minimum limits
Cash n Gold Home Page

NBP KISAN Taqat

Kisan Taqat Home Page

NBP's affordable agricultural program offers you a

wide range of financing
Kisan Dost Home Page

Knitting Links - AASAN Banking

Online Home Page
 NBP Helpline
0800-80080
from 8:30 am to 10:00 pm

COLLECTION POLICY
The loan officer will be responsible for the collection of finance installments for initial 60 days from the
date of default. After that, the case will be handed over to the collection officer provided by the
Outsourced Collection Agency.
Collection Structure
The country collections Head will manage overall collections. Under the country Head there will be
Regional collections Managers (RCM). The collection officer will directly report to the RCM and
indirectly report to the Branch Manager.
The collection process is to be divided into following four categories:
 Front End
 Mid Range
 Hard Core
 Repossession

Selling Skills
The New Model of Selling
 Selling has changed dramatically over the last few decades, primarily because customers have
changed
 Customers are far more knowledgeable about products and services available today then ever
before.
 Competition today is far more stronger than has ever been
 There are far more products and services available to satisfy customers needs then ever before
  Customers are more sophisticated and demanding then they have ever been, for even the smallest
products
 Acceptance- satisfaction a deep subconscious need of every person
 Acceptance must be established first
 You express your acceptance with unconditional positive regards, no judgment!
 Smile be glad to see him or her
 Agreeability- one of the most desirable qualities in human relation
 Never tell him he’s wrong in his general opinion
 If the issue is unimportant, just let it pass
 If the issue is important, use third party question to avoid appearing argumentative.

SEVEN KEYS TO BUILDING CUSTOMER RELATIONSHIP

 Positive Mental Attitude- the degree to which you are a “Cheerful Person”
 Always look for the good in every person and situation
 Always interpret things positively to yourself
 Smile, relax, be friendly with every one you meet
 Courtesy- the degree to which you are polite and correct in your interaction with others

 Be polite to everyone you meet

 Admiration raises the self esteem of others and builds better relations
 Compliment people on their possessions at home and work
  Compliment people on their accomplishments- their degrees, awards or other form of
recognition.
 Appreciation-a powerful way to build high quality relationships
 Develop an attitude of gratitude in every thing you do
 Thank everyone you meet for every thing they do for you
 Always say “thank you for your time” to your prospect and your customers
 Send “thank you” notes, cards and gift regularly

TECHNOLOGY
For technology, existing CAMS systems bas been enhanced / modified in the light of the proposed
scheme. The system is centralized and its database is to be maintained at Head Officer level the I.T system
(CAMS) will be lived at all National Bank of Pakistan online branches
IT platform with specific automation and MIS generation capabilities for the scheme, as under:
o Product type sales i.e. CNG auto Rickshaw, Utility Store & PCO etc.
o Geographical distribution of loans
o Processing Turn Around Time
o Performance evaluation reports on Turn Around Time
o By Classification of applicant
o Loan limits
o Loan tenure
o Mark-up rate wise
o Govt. mark-up share collection and loss sharing reports Etc.
ATM FINDER
Multan
S Telephone -
Branch Location O
No. 061
Qasim Road
1 Qasim Road, Multan Cantt. 9200529 O
Branch
Main Branch, Chowk
2 Main Branch 9200892 O
Hussain Agahi
Gulgasht
3 Gulgasht Colony Multan 9210139 O
Colony Branch
Chowk Nawan Chowk Nawan Shaher,
4 9200872 O
Shaher Multan
NOTICE OF 55 TH ANNUAL GENERAL MEETING

Notice is hereby given that the 55th Annual General Meeting of National Bank of Pakistan, will,
Insha - Allah, be held on Friday, the 30th April, 2004, at 3:00 P.M. (PST) in Crystal Ball Room,
Karachi Marriott Hotel, Abdullah Haroon Road, Karachi.

The following business will be transacted in the meeting:

Ordinary business:

1. To receive and adopt the Audited Accounts of the Bank for the year ended 31st December,
2003, together with the Directors’ & Auditors’ Reports thereon.

2. To appoint auditors for the year ending 31st December, 2004 and fix their remuneration.

3. To consider and approve Cash Dividend @ Rs. 1.25 per share i.e., 12.5% and 20% Bonus
Shares (thereby increasing Paid-up Capital of the Bank from Rs. 4,103,421,850/- to
 Rs.4,924,106,220/-) as recommended by the Board of Directors for the year ended 31st
December, 2003 (subject to GoP / Regulatory approvals).

Special Business:

4. To approve / ratify the following donations aggregating Rs. 15,651,148.50, recommended /

approved by the Bank’s Management / Board:

Approval for :
i) Donation of the sale proceeds of 1414 fractional Bonus
shares of 2002 to any charitable trust:
Ratification for :
ii) Donation to Prime Minister’s Flood Relief Fund-2003
iii) One time Grant / Donation to Dr. Muhammad Uzair,
an ex-employee of former NDFC (merged into NBP):
iv) Donation to Special Olympics Pakistan :
15,569,000.00

Total Rs.
15,651,148.50

Rs. 82,148.50

Rs. 15,009,000.00

Rs. 500,000.00
Rs. 60,000.00
(Statement under Section 160 of The Companies

5. Ordinance,1984 is enclosed). To transact any other business with the

permission of the Chairman.

By Order of the Board

Karachi. (S. Ali Raza)

Dated: April 08, 2004 President
Note:

i) The Share Transfer Books of the Bank shall remain closed from 21-04-2004 to 30-04-2004
(both days inclusive). Transfers received at Messrs THK Associates (Pvt.) Ltd., Ground
Floor, Sheikh Sultan Trust Building No. 2, Beaumont Road, Karachi, the Bank’s Registrar
and Share Transfer Agent, at the close of the business on 20-04-2004 will be treated in time
for purpose of the entitlement of Cash Dividend / Bonus Shares.

ii) A member entitled to attend and vote at the Annual General Meeting is entitled to appoint
another member as a proxy to attend and vote on his / her behalf. The Government of
Pakistan and State Bank of Pakistan and any Corporation(s), being member of the Bank,
may nominate any person as its representative to attend the Annual General Meeting under
authority of a Power of Attorney or a Board of Directors’ Resolution. Proxies or nominations,
in order to be effective and valid, must be received at the office of the Bank’s Registrar /
Transfer Agent, Messrs THK Associates (Pvt.) Limited, Ground Floor, Sheikh Sultan Trust
Building No.2, Beaumont Road, Karachi, not less than 48 hours before the time of holding
the Annual General Meeting.The CDC Account Holders and Sub-Account Holders, whose
Registration details are available in the Share Book Detail Report shall be required to
produce their respective Original National Identity Cards (NICs) or original Passports at the
time of attending the Annual General Meeting to facilitate identification. Such Account
Holders and Sub-Account Holders should also bring / know their respective participant I.D.
No. and the CDC Account Number. In case of proxy, he/she must enclose an attested copy of
his / her NIC or Passport. Representative(s) of corporate member(s) should bring usual
documents required for such purpose.

iii) Members are requested to timely notify any change in their addresses to the Bank’s
Registrar / Transfer Agent, Messrs THK Associates (Pvt.) Limited.

Statement Under Section 160 of The Companies Ordinance, 1984

This statement sets out the material facts concerning the Special Business, given in agenda item No. 4 of
the Notice, to be transacted at the 55th Annual General Meeting of National Bank of Pakistan.

i) Donation of net sale proceeds amounting to Rs. 82,148.50 of 1414 fractional bonus shares-2002 to
a charitable trust :
 On the basis of operating results for the year ended December 31, 2002, the Board in its meeting
held on April 07, 2003, recommended payment of 12.5% cash dividend and 10% Bonus Shares to
the Bank’s shareholders, which was also approved by the Bank’s shareholders in 54th AGM held on
May 13, 2003.Accordingly, Dividend Warrants and Bonus Shares were issued to the shareholders as
per their entitlement. In this connection, 1414 Bonus Shares, being fractional shares, could not be
distributed to the shareholders. For disposal of these fractional 1414 Bonus Shares a consolidated
Share Certificate No. 052348 in the name of “Secretary (Board), NBP”, was issued which was sold
through a member of KSE, Messrs A. Sattar Motiwalla Securities (Pvt.) Ltd., against net sale
proceeds of Rs.82,148.50 .

On account of high cost of computer printing, post printing, distribution / postage and handling
charges of the fractional coupons, the NBP Board in its meeting held on March 26, 2004 recommended
that the sale proceeds of the fractional Bonus Shares, be donated to a Charitable Trust.In this
connection, approval of shareholders is now being solicited for donating the net sale proceeds
amounting to Rs. 82,148.50 of 1414 fractional Bonus Shares – 2002, to a charitable trust, name of
which will be approved by the President (NBP).

ii) Donation of Rs. 15.009 million to Prime Minister’s Flood Relief Fund-2003:

Prime Minister’s Flood Relief Fund-2003 was established under the directives of SBP to help the
flood affected citizens of Pakistan. An appeal was made by GoP to all Pakistan nationals and
institutions to contribute generously towards this fund.NBP has been contributing towards such funds
in the past and in response to the aforesaid call made a donation of Rs.15.009 million, with the
approval of the Bank’s Operations Committee which was subsequently ratified by the Board of
Directors in its meeting held on September 13, 2003. The cheque was handed over by the President
(NBP) to the Prime Minister to help the flood affected citizens of the country.

The matter is now being placed before the shareholders for ratification in terms of SBP, BPRD Circular
No. 4 dated February 02, 2000.

iii) One time grant / donation of Rs. 500,000/- to Dr. Muhammad Uzair, an ex-employee of former
NDFC (merged into NBP):
 Dr. Muhammad Uzair is a renowned scholar who served in various public sector / autonomous
organizations for about 30 years. He unfortunately could not earn regular pension. He is over 70 years of
age and is in dire need of financial assistance.

In recognition of his meritorious services and contributions in the fields of academics, research
and economic management, the Prime Minister of Pakistan on the recommendations of Finance
Minister sanctioned a one time pensionary grant of Rs.500,000/-. As Dr. Uzair has spent nearly
10 years in the former NDFC (merged into NBP), the Finance Minister requested NBP through
GoP, Economic Affairs Division’s letter dated September 15, 2003, to make a matching one time
pensionary grant / donation of Rs.500,000/- to Dr. Muhammad Uzair.

Accordingly, an amount of Rs.500,000/- was paid to Dr. Muhammad Uzair with the approval of
the Bank’s Operations Committee which was subsequently ratified by the Board in its meeting
held on October 17, 2003.

The matter is now being placed before the shareholders for ratification in terms of SBP, BPRD
Circular No. 4 dated February 02, 2000.

iv) Donation of Rs. 60,000/- To Special Olympics Pakistan :

Special Olympics Pakistan is an international organization dedicated to improving individuals

with mental disabilities. The organization arranges programmes for children and adults with
mental retardation for developing improved physical fitness, greater self-confidence and positive
self-image. They organized a fund raising programme which was held on December 31, 2003
and requested NBP for participation in the programme.National Bank of Pakistan made a
donation of Rs.60,000/- for the aforesaid annual fund raising function with the approval of the
Operations Committee which was subsequently ratified by the Board of Directors in its meeting
held on January 22, 2004.

The matter is now being placed before the shareholders for ratification in terms of SBP, BPRD
Circular No. 4 dated February 02, 2000.
In this respect the following resolution is proposed to be passed, as an Ordinary Resolution:

“RESOLVED THAT the donation of Rs.82,148.50, being the net sale proceeds of 1414
fractional Bonus Shares – 2002 to a charitable trust, name of which will be approved by
the President (NBP), be and is hereby approved.”

“FURTHER RESOLVED THAT the decisions taken by the Management / Board towards
approving donations aggregating Rs.15.569 Million, as mentioned below, be and are
hereby ratified:

i) Donation to Prime Minister’s Flood Relief Fund-2003 Rs. 15.009 Million

ii) One time grant / donation to Dr. Muhammad Uzair
an ex-employee of former NDFC (merged into NBP) Rs. 0.500 Million
iii) Donation to Special Olympics Pakistan : Rs. 0.060 Million

Total: Rs. 15.569 Million

AUDITORS ’ REVIEW REPORT TO THE MEMBERS

Auditors’ Review Report to the Members on Statement of

Compliance with best Practices of the Code of Corporate Governance

We have reviewed the Statement of Compliance with the best practices (the Statement) contained in
the Code of Corporate Governance (the Code) prepared by the Board of Directors of National Bank
of Pakistan to comply with the Prudential Regulation No. XXIX, responsibilities of Board of Directors
vide BSD Circular No. 15, dated June 13, 2002, Listing Regulation No. 37 of the Karachi Stock
Exchange, and Chapter XIII of the Lahore Stock Exchange and Chapter XI of the Islamabad Stock
Exchange where the Company is listed.

The responsibility for compliance with the Code is that of the Board of Directors of the Bank. Our
responsibility is to review, to the extent where such compliance can be objectively verified, whether
the Statement reflects the status of the Bank’s compliance with the provisions of the Code and report
if it does not. A review is limited primarily to inquiries of the Bank personnel and review of various
documents prepared by the Bank to comply with the Code.

As part of our audit of the financial statements we are required to obtain an understanding of the
accounting and internal control systems sufficient to plan the audit and develop an effective audit
approach. We have not carried out any special review of the internal control system to enable us to
express an opinion as to whether the Board’s statement on internal control covers all controls and
the effectiveness of such internal controls.

Based on our review, nothing has come to our attention which causes us to believe that the Statement
does not appropriately reflect the Bank’s compliance, in all material respects, with the best practices
contained in the Code as applicable to the Bank for the year ended December 31, 2003.

M. Yousuf Adil Saleem & Co. Taseer Hadi Khalid & Co.
Chartered Accountants Chartered Accountants
Karachi Karachi

BALANCE SHE E T
as at December 31, 2003
 2002
2002 2003 2003
'
US dollars in 000 Note in ' 000

ASSETS
966,294 1,033,967 Cash and balances with treasury banks 6 59,420,502 55,531,453
624,309 420,301 Balances with other banks 7 24,154,070 35,878,101
377,891 525,738 Lendings to financial institutions 8 30,213,352 21,716,802
2,497,455 2,891,943 Investments 9 166,195,619 143,524,971
2,445,642 2,801,365 Advances 10 160,990,265 140,547,374
478,332 381,892 Other assets 11 21,946,846 27,489,021
141,210 155,554 Operating fixed assets 12 8,939,483 8,115,131
Deferred tax assets -

7,531,133 8,210,760 471,860,137 432,802,853

LIABILITIES

58,567 95,647 Bills payable 14 5,496,738 3,365,744

174,568 287,001 Borrowings from financial institutions 15 16,493,514 10,032,135
6,314,166 6,883,222 Deposits and other accounts 16 395,568,490 362,865,637
Sub-ordinated loans
Liabilities against assets subject to
1,289 715 finance lease 17 41,117 74,051
516,506 453,821 Other liabilities 18 26,080,400 29,682,837
49,526 10,369 Deferred tax liabilities 13 595,864 2,846,186

7,114,622 7,730,775 444,276,123 408,866,590

416,511 479,985 NET ASSETS 27,584,014 23,936,263

3,730,384
REPRESENTED BY
64,912 71,403 Share capital 19 4,103,422
124,317 141,526 Reserves 8,133,312 7,144,326
59,243 102,616 Unappropriated profit 5,897,163 3,404,593
248,472 315,545 18,133,897 14,279,303
168,039 164,440 Surplus on revaluation of assets 20 9,450,117 9,656,960

416,511 479,985 27,584,014 23,936,263

Contingencies and commitments 21

PROFIT AND LOSS ACCOUNT

for the year ended December 31, 2003

2002 2003 2003 2002

US dollars in '000 Note Rupeesin '000
472,030 338,487 Mark-up/return/interest earned 22 19,452,317 27,126,839
255,766 117,205 Mark-up/return/interest expensed 23 6,735,579 14,698,507
216,264 221,282 Net mark-up/interest income 12,716,738 12,428,332
31,707 29,317 Provision against non-performing advances 10.3 1,684,777 1,822,154
Provision for diminution in the value of
366 7,996 investments 9.10 459,523 21,031
1,813 8,261 Provision against off balance sheet obligations 18.1 474,743 104,217
2,824 Bad debts written off directly 10.5.1 162,276
36,710 45,574 2,619,043 2,109,678
179,554 175,708 Net mark-up/interest income after provisions 10,097,695 10,318,654

NON MARK-UP/INTEREST INCOME

54,587 56,742 Fee, commission and brokerage income 3,260,863 3,137,007
15,957 19,606 Dividend income 1,126,742 917,020
11,471 12,367 Income from dealing in foreign currencies 24 710,726 659,247
185 2 Share of profit of joint venture 9.5 108 10,609
8,443 37,408 Other income 25 2,149,800 485,209
90,643 126,125 Total non mark-up/interest income 7,248,239 5,209,092
270,197 301,833 17,345,934 15,527,746

NON MARK-UP/INTEREST EXPENSES

Administrative expenses
79,406 82,852 Salaries and allowances 4,761,408 4,563,326
28,354 4,883 Charge for defined benefit plans 280,632 1,629,445
8,928 5,109 Provision for voluntary handshake scheme 293,612 513,073
42,318 42,999 Other administrative expenses 26 2,471,083 2,431,935
159,006 135,843 7,806,735 9,137,779
55 582 Other provisions/write offs 33,454 3,134
415 398 Other charges 27 22,894 23,874
159,476 136,823 Total non mark-up/interest expenses 7,863,083 9,164,787
110,721 165,010 9,482,851 6,362,959
5,536 8,250 Staff Welfare Fund 474,143 318,148
Extra ordinary items
105,185 156,760 Profit before tax 9,008,708 6,044,811
46,112 80,914 Taxation - Current 28 4,650,000 2,650,000
17,401 25,048 - Prior year(s) 1,439,444 1,000,000
2,461 (22,252) - Deferred (1,278,839) 141,426
65,974 83,710 4,810,605 3,791,426
39,211 73,050 Profit after tax 4,198,103 2,253,385
13,089 59,243 Unappropriated profit brought forward 3,404,593 752,226
Transfer from surplus on revaluation of fixed assets:
24,592 Prior year(s) 1,413,246
877 833 Current year 47,890 50,411
38,558 60,076 3,452,483 2,215,883
77,769 133,126 Profit available for appropriation 7,650,586 4,469,268
Appropriations
Transfer To:
(3,921) (7,305) Statutory reserve (419,811) (225,339)
Capital reserve
Revenue reserve
(6,491) (14,280) Reserve for issue of bonus shares @ 20% (2002: 10%) (820,684) (373,038)
Proposed cash dividend Rs. 1.25 per share
(8,114) (8,925) (2002: Rs 1.25 per share) (512,928) (466,298)
(18,526) (30,510) (1,753,423) (1,064,675)
59,243 102,616 Unappropriated profit carried forward 5,897,163 3,404,593

0.09 0.18 Basic/diluted earnings per share (Rupees) 30 10.23 5.49

CASH FLOW STATEMENT
for the year ended December 31, 2003

2002 2003 2003 2002

US dollars in '000 Note Rupees
in '000

CASH FLOW FROM OPERATING ACTIVITIES

105,185 156,759 Profit before taxation 9,008,708 6,044,811
15,957 19,606 Less: Dividend income 1,126,742 917,020
89,228 137,153 7,881,966 5,127,791
Adjustments for non-cash charges
8,557 6,728 Depreciation 386,662 491,764
31,707 29,317 Provision against non-performing advances 1,684,777 1,822,154
366 7,996 Provision for diminution in the value of investments 459,523 21,031
1,813 8,261 Provision against off balance sheet obligations 474,743 104,217
8,928 5,109 Provision for voluntary handshake scheme 293,612 513,073
(84) (132) (Gain) on sale of fixed assets (7,568) (4,833)
162 219 Financial charges on leased assets 12,584 9,361
55 582 Other provisions/ write off 33,454 3,134
(185) (2) Share of (profit) of Joint Venture (108) (10,609)
51,318 58,078 3,337,679 2,949,292
140,546 195,231 11,219.645 8,077,083

(Increase)/decrease in operating assets

(132,872) (182,649) Lendings to financial institutions (10,496,550) (7,635,970)
6,682 (1,762) Held-for-trading securities (101,263) 383,984
498,950 (385,040) Advances (22,127,668) 28,673,903
61,339 80,533 Other assets 4,628,100 3,525,063
434,099 (488,918) (28,097,381) 24,946,980
Increase/(decrease) in operating liabilities
19,496 37,081 Bills payable 2,130,994 1,120,395
(25,280) 112,433 Borrowings from financial institutions 6,461,379 (1,452,828)
230,537 569,057 Deposits 32,702,853 13,248,569
24,887 (74,115) Other liabilities (4,259,266) 1,430,240
249,640 644,456 37,035,960 14,346,376
23,261 (90,736) Income tax (paid)/received (5,214,439) 1,336,778
(105,044) (5,172) Special separation package cost paid (297,239) (6,036,703)
(162) (219) Financial charges paid (12,584) (9,361)
(81,945) (96,127) (5,524,262) (4,709,286)
742,340 254,642 Net cash flows from operating activities 14,633,962 42,661,153

CASH FLOW FROM INVESTING ACTIVITIES

(1,078,416) (423,058) Net investments in available-for-sale securities (24,312,528) (61,974,971)
(55,963) (1,362) Net investments in held-to-maturity securities (78,276) (3,216,109)
15,957 19,606 Dividend received 1,126,742 917,020
(2,800) (10,172) Investments in operating fixed assets (584,586) (160,935)
(5,509) (4,539) Investments in subsidiaries, associates and joint venture (260,876) (316,597)
279 275 Sale proceeds of property and equipment disposed off 15,799 16,007
(1,126,452) (419,250) Net cash (used) in investing activities (24,093,725) (64,735,585)

CASH FLOW FROM FINANCING ACTIVITIES

(8,114) (8,071) Dividend paid (463,814) (466,298)

(517) (573) Payments of lease obligations (32,934) (29,715)
(8,631) (8,644) Net cash (used) in financing activities (496,748) (496,013)
2,696 2,115 Effects of exchange rate changes on cash and cash 121,529 154,959
(390,047) (171,137) Decrease in cash and cash equivalents (9,834,982) (22,415,486)
2,031,182 1,641,135 Cash and cash equivalents at the beginning of the year 94,313,554 116,729,040
1,641,135 1,469,998 Cash and cash equivalents at the end of the year 31 84,478,572 94,313,554
STATEMENT OF CHANGES IN
EQUITY for the year ended
December 31, 2003
Share Exchange Reserve for Statutory General Unappropriated
Capital Equalization issue of Reserve Total
Reserve Bonus Shares
……………………....................................................................................................……… Rupees in '000
……………………....................................................................................................………

Balance as at December 31, 2001 3,730,384 3,109,488 - 3,845,237 521,338 752,226 11,958,673
 Profit after taxation for the year
ended December 31, 2002 ----------------------------------------------------------------------------------------------------
2,253,385 2,253,385
Transfer to statutory reserve (225,339) -
-------------------------------------------------------------------------------------------------------------------------
Proposed cash dividend -------------------------------------------------------------------------------------------------------------
(466,298) (466,298)
Transferred to reserve for
issue of bonus shares - - 373,038 - - (373,038) -
Exchange adjustments on
revaluation of capital
of foreign branches - 243,396 - - - - 243,396
Transfer from surplus on revaluation
of fixed assets - incremental
depreciation
- prior year(s) --------------------------------------------------------------------------------------------------------------------------
1,413,2461,413,246
- current year - net of tax -----------------------------------------------------------------------------------------------------------
50,411 50,411
Deferred tax liability recognized
on exchange equalization reserve - (1,173,510) - - - - (1,173,510)

Balance as at December 31, 2002 3,730,384 2,179,374 373,038 4,070,576 521,338 3,404,593 14,279,303

Profit after taxation for the year

ended December 31, 2003 ------------------------------------------------------------------------------------------------------
4,198,103 4,198,103
Transfer to statutory reserve (419,811) -
--------------------------------------------------------------------------------------------------------------------------
Issue of bonus shares 373,038 - (373,038) --------------------------------------------
-
Proposed cash dividend -------------------------------------------------------------------------------------------------------------
(512,928) (512,928)
Transferred to reserve for
issue of bonus shares - - 820,684 - - (820,684) -
Exchange adjustments on
revaluation of capital
of foreign branches - 186,968 - - - - 186,968
Transfer from surplus on revaluation
of fixed assets- incremental
depreciation ---------------------------------------------------------------------------------------------------------------------------
47,890 47,890

Deferred tax liability recognized

on exchange equalization reserve - (65,439) - - - - (65,439)

Balance as at December 31, 2003 4,103,422 2,300,903 820,684 4,490,387 521,338 5,897,163 18,133,897

1. STATUS AND NATURE OF BUSINESS

National Bank of Pakistan (the bank) was established under the National Bank of
Pakistan Ordinance, 1949 and is listed on all the stock exchanges in Pakistan. Its
registered and Head Office is situated at I.I. Chundrigar Road, Karachi. The bank is
engaged in providing commercial banking and related services in Pakistan and overseas.
The bank also handles treasury transactions for the Government of Pakistan (GoP) as an
agent to the State Bank of Pakistan (SBP). The bank operates 1,183 (2002: 1,189)
branches in Pakistan and 16 (2002: 15) overseas branches (including the Export
Processing Zone branch, Karachi). Under a Trust Deed, the bank also provides services
as trustee to National Investment Trust (NIT) including safe custody of securities on
behalf of NIT .
2. BASIS OF PRESENTATION

In accordance with the directives of the Federal Government regarding the shifting of the
banking system to Islamic modes, SBP has issued various circulars from time to time.
Permissible form of trade related mode of financing includes purchase of goods by the
bank from their customers and immediate resale to them at appropriate mark-up in price
on deferred payment basis. The purchases and sales arising under these arrangements
are not reflected in these accounts as such but are restricted to the amount of facility
actually utilized and the appropriate portion of mark-up thereon.

US dollar equivalent

The US dollar amounts shown on the balance sheet, profit and loss account and cash
flow statement are stated as additional information solely for the convenience of readers.
For the purpose of conversion to US Dollars, the rate of Rs 57.4685 to one US Dollar has
been used for both 2003 and 2002 as it was prevalent rate as on December 31, 2003.

3. STATEMENT OF COMPLIANCE

These financial statements are prepared in accordance with approved accounting

standards as applicable in Pakistan and the requirements of the Companies Ordinance,
1984 and the Banking Companies Ordinance, 1962. Approved accounting standards
comprise of such International Accounting Standards as notified under the provisions of
the Companies Ordinance, 1984. Wherever the requirements of the Companies
Ordinance, 1984, Banking Companies Ordinance, 1962 or directives issued by the
Securities and Exchange Commission of Pakistan (SECP) and the State Bank of
Pakistan (SBP) differ with requirements of these standards the requirements of the
Companies Ordinance, 1984, Banking Companies Ordinance, 1962 or the requirements
of the said directives take precedence.
The SECP has approved the adoption of International Accounting Standard 39, Financial
Instruments: Recognition and Measurement and International Accounting Standard 40,
Investment Property. The requirements of these standards have not been taken into
account for the purpose of these financial statements as the implementation of the said

standards have been deferred by SBP, vide BSD circular number 10 dated August 26,
2002, for banks in Pakistan till further instructions. However, investments have been
classified in these financial statements in accordance with the format of financial
statements for banks issued by SBP vide BSD circular No. 36 dated October 10, 2001.
Consolidation

The bank accounts for its investments in associates and subsidiaries at cost, except for
quoted associates which are valued at market rates prevailing at reporting date. The
details of these investments are given in notes 9.4 and 9.6.

The bank considers that the effect of consolidation of subsidiaries' financial statements
will not have any material impact on bank's financial position or results and accordingly
consolidated financial statements have not been prepared. The SECP has granted
exemption to the bank from the requirements of sub section (1) of section 237 of the
Companies Ordinance, 1984 vide its letter No. EMD/CO/233/627/2003-1164 dated
August 5, 2003.

Technology
For technology, existing CAMS system has been enhanced / modified in the light of
the proposed scheme. The system is centralized and its database is to be maintained at
Head Office level. The I.T system (CAMS) will be lived at all NBP online branches.

IT platform with specific automation and MIS generation capabilities for the scheme,
as under:
 Product type sales i.e. GNG auto Rickshaw, Utility Store & PCO etc.
 Geographical distribution of loans
 Processing Turn Around Time
 Performance evaluation reports on Turn Around Time
 By classification of applicant
 Loan limits
 Loan tenure
 Mark-up rates wise
 Govt. mark up share collection and loss sharing reports etc