SFDC ID # 1028201

Description: Field services portion of managed client outsource RFP response to DPDHL, includes br
Customer environment: 115,000 users globally, heavy decentralization and distribution, customer d

Name Role Backup or Special Copy

Allison Haas PA Todd Ingram
Chris Conner Proposal Manager
Derrick Tydd Solution Lead, EMEA

Tim Allingham SA, EMEA

Mike Hutton TA, Field Service N. Am. Jim Zeller

Luis Nevarez TA, Field Service Lat Am

Laurie Cini TA, Field Service APJ cc: Harry Henderson

Julie Lloyd TA, PMO

Jimmy Verretta TA, Transition

Brett Burkhart Services Finance

Doug Jenkins Services Pricing

Target date for Tower Level SAR is Thursday, September 30.

SAR chart is a work-in-progress
Tower Tower Lead SAR Director SAR
HR (HR Transitions)
Field Services Richard Cortez/Bob Galvin Patrick Mooney
PMO Scott Harris Bill Postel
Solution Design Kenny Howard/Kyle Champion Joe Schoenbaechler
Transition Dean Garlick
Technology and Integration
Jon Gantt
Cost Model Brett Burkhart
Risk Assessment Scott Harris
EMEA, Solution Simon Beck Declan Murphey
EMEA, PMO Nick Fieldhouse
EMEA, Transition Vickie Biggers
APJ, Solution Harry Henderson
APJ, PMO
APJ, Transition
Lat Am, Solution
Lat Am, PMO
Lat Am, Transition
 DPDHL, includes break-fix, IMAC, DSS and ARS.
ribution, customer directed schedule for migration from CMO to FMO.

Responsibility
Set solution direction & manage to completion, consolidate cost components into model, usher bid thr
Prepare final customer-ready deliverable through standard templates and customized inputs from the
Provide region specific input, interface w/partner(s) to ensure solution compliance & obtain cost quote
approvers/mgmt.
Provide region specific input, interface w/partner(s) to ensure solution compliance & obtain cost quote
approvers/mgmt.
Develop field service strategy and work with internal and/or partner to ensure solution compliance & o

Provide region specific input, interface w/partner(s) to ensure solution compliance & obtain cost quote
approvers/mgmt.
Provide region specific input, interface w/partner(s) to ensure solution compliance & obtain cost quote
approvers/mgmt.
Develop opportunity specific PMO staffing plan, interface with regional tower leads for their involveme

Develop opportunity specific transition staffing plan, interface with regional tower leads for their invol

Validate cost model for compliance with corporate finance guidelines.

Review and make Solution team aware of any financial T&Cs in the RFP that impact the solution, integ
prepare customer-ready price sheets, usher bid through Level 1+ review gates.

Doug SAR