Vill - Naulakote,

Uttam Singh Baura P.O. - Naulakote

Dist - Almora
Uttranchal

RESUME
OBJECTIVE

To pursue a challenging career in the field of Information Technology, to prepare for

responsibilities through self development, personal growth and enhancement of management
abilities, so as to contribute meaningfully to the progress of the organization. To use my
organizing skills and diverse background to make a positive impact on the functioning of the
organization while affording opportunities for professional growth.

Skill Set –

• Hardware support
Hard drive, CD-Rom/RW, Modem, Laser Jet Printers, Desk Jet, Network
Printers, Scanners, Desktop Machine and Servers (HCL Globeline, Acer Altos
series, PCS Sirius).
• Software Support
Microsoft OS DOS, Windows95, Windows 98, Windows2000, Windows XP,
Windows Vista, Windows 2000 Server & Windows 2003 Server.
Novell Netware 4.2
SAP at Client Location.
Microsoft Office 2000/XP/2003,
Outlook Express,
MS Outlook.

WORKING EXPERIENCE –
Bharat IT services Ltd (formerly spice ltd)
Duration-Jan 2008 –till Date

HCL Info systems Ltd

Duration-April 2005 – Jan 2008

Company Profile –

HCL Info systems Ltd and Bharat IT ServicesLtd are Leading Player in domestic
market in system integration, customer support, networking solution and FM Projects. I m
working in HCL Info systems Ltd and Bharat IT ServicesLtd .as a Customer Engineer in
Dehradun Region I m taking care of IT Infrastructure as apart of its team ,providing round the
clock support to the customers. Like Banks, Central offices, Schools etc by making onside
visit in a high availability mode.
Key Responsibilities –

• Responsible for complete Customer Satisfaction.

• Planning, configuration and installation of the network and its resource management.
• Software Support to Clients and Field Engineers.
• Hardware Support and troubleshooting at Client location.
• Troubleshooting and reporting the status of LAN & WAN.
• Re-establishing the N/W connectivity & application availability after any hardware/
software failure.
• Maintaining & installing OS, Desktop/client software etc.
• Configuration of print server & resolving all printing problems of user.
• Preparing Call reports
• Providing telephonic assistance to end users and Engineers.
• Troubleshooting and reporting the status of LAN and WAN.
• Re-establishing the N/W connectivity & application availability after any
hardware/software failure.
• Maintaining & Installing OS, Desktop/Client OA software etc.
• Maintaining record of all new machines installed movement of machines within site
change & configuration of machines.
• Configuration & resolving all printing problems of users.
• Optimum N/W connectivity & application/service availability to all users.
• Installing, resolving, reconfiguring of any Desktop/Office Automation Software,
Emails Clients, Browsers, application, clients of any application etc. as and when
required.
• Preparing Call reports

Academic Qualification: -
 Passed B.com Examination from Kumaun University in 2004 with 51%

 Passed Intermediate Examination from U.P. Board in 2000 With 48.8%

 Passed high school Examination From U.P Board in 1998 With 58.8%

Technical Qualification: -
 Passed one year Diploma in Industrial Electronics from ATI(EPI)Dehradun in
2005

 Passed two year Certificate in Electronics from Govt. Industrial Institute Almora
In 2003.

 Passed one Year Diploma in System Management From Computer Management

Institute in 2003

Training -
• 6 weeks Industrial Training in Vijai Electronics
• 2 Weeks training in PLC from ATI EPI Dehradun
Desktop Operating System: -
 System Management and Support on Windows 98, Windows XP, Windows 2000

 Windows server 2003

Hardware Devices: -
 Assemble and maintenance all type of Computer

Personal Information: -
Name :Uttam Singh Baura
Father’s Name :KS Baura
Date of Birth :1 July 1984
Contact No. :9012813096
Nationality :Indian
Marital Status :Unmarried
Languages Known :Hindi, English

I hereby declare that statements made above are true, complete and correct to the best of my
knowledge and belief.

( Uttam Singh Baura )