Professional Documents
Culture Documents
FAQ
Page 1
3. Where do I find my Huddle Wi-Fi network name & password?
The Huddle default Wi-Fi network name is Yes, you are amazing – 000xxx, where xxx are
the last 3 digits of the Huddle’s MAC ID
You can personalize the name of your Huddle’s Wi-Fi network name on the Huddle’s Device
Home page while connected to the Huddle’s Wi-Fi.
You can personalize the name of your Huddle’s Wi-Fi network name on the Huddle’s Device
Home page while connected to the Huddle’s Wi-Fi
Page 2
6. How much time do I need to charge the Huddle?
It takes approximately 1-2 hours for a complete charge of the battery. The Power up
button will turn green when charging is completed
Page 3
8. How do I factory reset my Huddle?
• Hardware:
Note: Resetting the Huddle to factory settings will have the Network Name (SSID) return
to default settings.
Page 4
10. How I can tether my Huddle and share my Wi-Fi at the same time?
Page 5
Huddle – Scenario based troubleshooting guide
1. LED does not light up when press the power button for 5 seconds
• Please check if you have inserted the battery correctly
• Is the battery empty? Please connect to the charger to ensure the battery is at
charging state and try again
• Please contact the hotline or customer care representative for further instruction
Page 6
5. I’ve connected to the Huddle Wi-Fi but cannot browse the Internet
• Have you successfully configured the Huddle?
• Is the Yes ID (username & password) entering correctly?
• Is the Huddle Wimax LED indicating Green (Solid), Yellow (Solid), or Red (Solid). If
red(blinking), you could be out of coverage
• Check your browser settings for block site or have your proxy settings disable
• Try clicking repair on your Wi-Fi connection in the operating system
Page 7