oW$Vj.

* -WE #e W+ Wtgnne4 4rt$e-t

pygotueh ma$ra"a vlT.taktr"4 14
-tlau ns+6a\ i*^1.*;,< 4)'S& ve" o, annit."*ag
_ @;,o^ **a$kls#:+ -#*g*-bv
i A;'
1. (t- ;,HY#r,-YJi,ffi industria!ei-Jfi ffey,S?&#.fif#fd*E*
r (3) characteristics of the process-CIriented layout and THFIEE (gl,
g$L?$elpjltr.of th e prod u ct-oriented tayout.
i n-,'dr:. J;1,IE}!,:1 i rro-,_
.-.',il,gftF-.;,L1'6:u.: :i i.r.i;:d;.,:l.;,.,*#e ",,;q*:;fij ef ga=i*efudl"rffift*-'t
." *o,s:gse*+:r"?$ r"+*l
* "e rl?i'frrte!+
',vtr#iz1jj j i+*-*t ;**Si .eml k h;gh€
s'fr+a4r-s.;Ei
b. FIGURE Qlb shoriE the rayout of a fastory which consists of six
equal sections. The numbers of loads of material that are
required to be moved frsm oneisec.tion per ureek ar€ shown in
TABIE Qrb. The cost of moving'one load between adjacent]
sections is estimated to be RM1. However the cost of moving a: :

load between nonadjacent sections is RM2.

FIGURE QIb

$ection 1 Section 2 Section 3

(Materials (TlGWelding) (CNC Drillsi
Storage)

secUon + section 5 Section 6

(cNc {CNC Grinders) (Assembly)
Machining
Genter)

TABLE Q{b

Number of Loads per Week

Section 1 Section 2 Section 3 Section 4 Section 5 Section 6
Section 1 100 100 0 0 0
Section 2 50 0 0 50
Section 3 100 0 50
Section 4 50 50
Section 5' 50
Section 6
 t. Develop an initial precedence::diagrani' showing tfre,
sequence of sections through ryhich parts should be
'moved.
[4 marks]

ii, Determine the cost of the material handling for the layotrt
I Sssed on initial precedencqdiagrafi in part'b1i1. I_
l
]'. ..

iii- Suggest actions that can be taken to reduce the rnaterial

,i" handiing costfor the factory.
[4 marks]

: ,tJ
Jiiy
 2. d" State and explain any TFIREH :(&) ciitieal operstions
management decisions that the operatlons manager has to
' I- I. - -- 1,
address. la(l3nl' t' '--rfii1''c'i1 J
I

.:i-u-j
* i{+,gi{:.,i ,.,:
* ..,3"-y^: ;r l {.,-i.,,_.*.{,**,.-r l , [3 marks]
: i. ,;r.rj
.

b. Tronoh Hardware services $dn. Bhd. is planning to build a

centre to serve itslfour outlets at coordinates shown in TABLE
Q2b.
TABLE] Q2b

X-coordinate Y-coordinate Volume

Location A 30 40 100
Location B 20 15 400
-.it
Location C 55 60 150
Location D 20 7A 250
ox t0oi 1{ tSr
t = C{oXlooi q-{io)) t i€i#li!6:1
ISX{-{i i€i#li!n ?<r Fi
lOC, + +O{.: + l 5c -r j,!rj
7>^.42
i.
Determine the volume-weighted centre of gravity
x= i :. ji-l.r* i ! i::-.tii-,:"::..*?if ll::lj*. i:-: --"^'"--"-
-1-----*' i'i:
icc +q 0o'l' !''& if ir [3 marksJ
. zi. .e*_ ii.
Determine the simple centre of gravity
x = ,D+f t:- Lb-i-':r( ti * l"ri_-1-l^:-.j g:.r.:l -,_i:
,li
[3 marksl
'"i
4Y'iF
iii, Explain why your answers in part b(i) and part b(ii) differ.
,t.z'l.rr.r^,4 1 4vlr'-\.. .! i l,.ii. r a,rfg.#Jr*Ji,
-- 4 ro.v.6r2 sf{ r"t La s 4
*) in
rv' The fixed and variable costs for two bcJtions are shown in

i
TABLE Q2c.
:
\iclutirt- I5 itit- ,r-1
i: ,:'i 1r-'i.;;;Ir;'ri i'7c'tt'J{i{tf l:tr/ 't"1i''
cr'r'1 rl:i i';'{ ti;i'
,-iit:"1 'r. , $. tr"i:.,,4f
'; 'Fanlgr' iir/ /i!t!5
 TAELE Q?C

Batu Gaiah lpoh

Fixed Costs $1,000.000 $1,500.000
Variable Costs (g per unil 25 23

Determine the volume of business for which the two

locations would be equally attractive.

., Iuoo, ooo r _,:1o^",.3,f;"rfrf.i

ll; . lf the aomparry plans oni producing g000O units, -

determine' and justfy' which-location would be more

attrastive.
V7
.L 1 yO an) \-,. 1tr,2 t 1'c-

[4 marks]

i.+ ro

l!l 0o

lour)

.jJ
E,.Q

L,:o

I
4 io -t II
I
I

'. 0i I

t
I

, ^*r*****l****-r*.-*."*.t***-*'".-;
IO -lr;' i,t {.c-r t iL' } I 'l it
 3. a.
;. .
us,ng an appropriate €xampre, exprainhow
.J

proouciliteclcrs :

management irnpacts prod uct

I

t tto [5;marks]

b. Perak Oit-'SOi, ,.g,* rAfi th;e{b8$}brird6fJlfif pollution-sensing

'f
devices for the offshore oil industry.:one particular device
has
reached rnaturity, ahd the company::is considering whether
to
replace it with a newer model.lTechnologies have not
changed
dramatically. The new device would:have similar functionality
to:
the existing one except that it would be smaller and lighter.
'

,.# TABLE Q3b summarises the company's TF!BEE{g) r:hoices

of
actions and the forecasted financial e*ti*"ro *iil'na
market
is "receptive" or "neutral" of the replacement model. The
company also knows that the market has a 70 percent
chance of
being "receptive" and a 30 percent chance of being ,,neutral-,,

TABLE Q3b

Choices FinanciafEstirnaiG
Market'Neutral" Market 'Receptve"
o.3
6.-I
Keep the o'ld model Profit RMB million
Design a replacemEntlwice LOse RM3 million
.-;.f Profit RM10 miltio;
with intemal resources
Purchase a new design from Hroilt RMl million Profit RM4 miilion
a firm that is one of its
suppliers
-- 3 n".iili*rr
F.'ri t-, -) 0'3yt*li)= --9.cf nn

-t tg-.,Hit *q b'-7 Y- ts -- 7 ri'} i1f14n

Fr!./clrdje n?r!.
t'-n'
I l-"'
J.
'" -'-"--'*r t in'''i 6 3 nniilraq
'!.
v. ).-.- Cj

"..- f irl n, rcl; i

\
'o=--__ (,.,..
 i. . DraW the appropriaterdecisio.rt tres;

[5 marks]

action.

E.rnt/oldmcdet :.lr{[fm6r,riiit - , ,'"-

u, Det€rmine and iustihl ther:: best strategy: that rlvouid' yietd
the highest expected monetaryvalue to the manufacturer.
E [5 marksl
€ *trlhert LnrY-.fncl ..
vr^ a yLa\{ ,u" lla v d ''lo F\l
^} D

+
'*$9
 4. a' rn short-term forecasting, there::are serrerartime
r arrIre series moders
iJgt 1t5i, Lluu,
and rnethods avairabre. Brtefly exp&lnlth€LpIggg{*r of:serrectlng :;
-: .. --'-
the qHvrvPrr(
appropriate.
U6t.'i "l i,.,.e,/';-i
a€gvt{nd e
Aexwn fl , . n
mode!rand the method.
fi<il ?(t.in€t t'l *'t""e SaPv tr5. i

b' BikeCentre'assembles b'icycles forlchildren,lTAsilE

6ab shoffioffi, g
*'
the oemahd for the bicycles for the :ldst fourrperiods.
BikeCentr '
treats the demand for sre bicyeres as a constant process, ,

TAtsI.E Q4b
..,*it+

Demand for
e
the bicycles

i:''r+{,r,i+ 41i--
)60 466r
f -i -i':: 4T { 4\7.2 .
Determine the foreca$t for period five using the
foirowing methods:

J-j
vh A three-period Moving Average.
\1.1 t
/ I-r
Jlla
r n(L
-
Lr',') -' /I ,,) -!'-'
., '',*- [2 marksJ
I.t . \r-' ,|,"--*-*-
1 il. Exponential Emoothing, a = O.Z. Assume the
.rP
forecast for period one is 4b0.
F: = Sr + qlh-F,) F4"- zlt"s1 0'z
* 4Eo F.: = 4f0 J- 0.lf {'tsi*
' fi';;:
"".: ..
:4_i* [4marks] (*dctat.+)
:- 4!3'r
iii. Exponentiar smoothing with Trend Adjustme
ftr, d =
0.2andF=0.4 1, * yrcI gr've,r t

t'r --.r,Rrt (r-<)(Frr-J, ,r [5 marks]

- D L{aqo\ * iC.8,}(qSr,+ o
 Using the :resugs f;66 Ba pert b{i!i},
compute the mean the three
methods. /L-
[3 marksJ

d. Discuss:the applicability of the,rriAD:,'values ob.tained in part (c)

with respect:to the forecast resr.rltS.

\- ,r .-' [2 rna*sJ
!'"'
-....".
' \ j';tf,
;1,

"ii#'

*9
 ::-
a- Expfain TWo (z) rvo5i5 horrv quarity improvement initiatives
wiil

b. A conrpany prCIduces-pipe-for oii and gas ihoustiy.,The mean t.

. ano the range of the pipe wall thickness for 10 sampie group of
the pipes are:rsho.,vn in TAB:LE e5b,: lhets^ --1, size; tr fal
eacil Samplegroup-i< 4. . -

1'1 : tD

TABTE Osb

L
340 0.s0
'i.
f
,.
i
t
i
_?.40 j 0.20 ,

t-
ib 0.40
f--=-==.--
t-
il
i 3.35 0.30
i
t.a _r I

3.50 010 l
L''
lct
t" I
I 3.?0 0.30
-+

i--_--'o I ;
!i 1

-ffiY o-3
:s-
\.<3
Calcuiate ihe ccni:oi tinrits for. T -chari and p _chart.
\

i6 nrarksl

ls lhe pfocess ;n parl b(i] in ccrrt;-ol? Justiir,,.

i2 nrarksl
Xclr"rt UCL
KL

-' l-l
 1.- -- -' ^-- '--- _-<.-) .r*_'f'l
estimate the percentage -bf. products produceA: being.
defective. -
+t:.--

t) . 'r-LW, | '- 1;)'. {"t 7:1y

-n }" ,'*-j pa.Jr.;,.S 3 a4
... . .. -
= , .t 2
1ru:teu- "yofv /nt;/i7or, , A:<tfech-Zy
iv. Discuss'hoWstaiiStical:1proies.Joit76'r"(ddci,{{n'ou
used:to improvB the periormance of.this process.
...... _: . ,'.

t--F

it
 a. Explain the following maintenance sirategies

B reakdown Mai i ntena nce:

' ?A
[Z marks]
il, Prevehtivre h4aintenance,
. r^
[2 marks]

Ci A systenr consists of four cornoonents i. K. /- and i/, The failurre

.'.'
da+,a f or th€se corrrponents are shot/n in TABI-E Q6b.
-''
-- TABLE Q6b
+

; Ccnponents
lit
I
No of failures i Ooerating hours

ii___l .i i
iriis00l
I
t i rsoo i

!l

Assunring ihe reliaoiiii-* of the conipone;ri oi,er d rrl i'gr pei:iod

I of
,L
tirne. ; can be Ceiived from the equaiicn.
x r{rof i
I

Jl : ,'ttt' '.. r5OD

./
in;here ,, = 2.7'tB and = failure ratgl _
R; 2 tt
,.1
B
-*J7

' li all ilre Contponents are to operaie icr- 11il i:rs, ''vhal
r,,'ould be the reliability for eacir conipofler::i1,

i8 nrarksl

Deierrrrine tl-e ;'eiiabilit,v oi the systenr in part bii) if ar: ihe

ccil'lp'Ci-'entS are ai'rangeC in Sei'ies

[2 nraiksJ

tl
 _
ilt. une DacKup component with {eliabifity ol osg and two
- backup componerits with ?eriabririty of 0.gg each
are being
considered for componenf,,:./rand,,,tr' respectively. to.l
rmprove the sSzstem reiiabirity ipl part b:1ii).
Determine the
.'''
percentage of improvemenf in the:system
reliability_

- END.OF PAPER,

=t,g

l.l