#20/41, 2nd Cross, K. V.

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4th Block (East), Jayanagar
Bangalore 560011, Karnataka, India
Mobile: +91-9886339057
Email: ranjana_narayana@yahoo.co.in

Ranjana N
Career Objective:
To work in a challenging, interactive and learning environment which encourages creativity and
provides exposure that would help me grow personally, professionally and to achieve excellence.

Professional Experience:
THOMSON REUTERS INDIA PVT LTD. (From July 2007 to October 2009)
Role: Market Analyst – Fixed Income Department
Responsibilities:
• Sourcing and Adding of ‘Terms & Conditions’ (T&C’s) for Eurobonds & Issuers (Company details,
Parent Subsidiary Information, NAIC/SIC codes, Credit Rating) on Database to support wide range of
our products. Resolving queries put forth by internal and external clients through Customer
Relationship Management Tool – SIEBEL regarding data discrepancies within the timeframe given.
• Analyzing the data with the help of financial calculators to provide ‘Value added’ information to the
clients & daily task of creation of formulae for Interest Rate calculation & principle payment for
different kind of bonds.
• Assisting the ‘Reuters Pricing Services’ team in pricing the bonds by providing them with the inputs
along with catering to queries raised by Price Evaluators in relation to Terms and Conditions of Bonds.
Updating Reference Indices Rates on daily basis used by Bond Analytics.
• Maintaining contacts and Constant interaction with External Sources (EUROPROSPECTUS, ICMA,
MPD WERT PAPIER and Factiva) Trustees, Agents, Lead Managers and Clearing Houses to assure
accuracy of data and help resolve our client queries.
• Coordinating with ‘Reuters New Issues Team’ & different teams within Fixed Income Department for
procuring the Terms & Conditions, get a timely update on bond add requests.

Other Tasks:
• Integral part of Quality Hit Team which is responsible for internal quality checks by running the SQL
queries to check various data discrepancies in the information fed by the production analysts and
corrections of discrepancies through bulk uploads, carrying out a complete RCA (Root Cause
Analysis) and reporting the same to higher level management.
• Writing, amending the internal procedures of the process, Training, Process Clarification and
Documentation for recruits on Thomson Reuter’s database, Data flows and Products.
• Monitor and prepare daily, weekly and monthly target statistics for measuring the team’s performance
and check the quality of responses sent to the external clients.
• Ensure 24/5 Coverage in the team in order to make sure effective service to the clients globally and act
as a back up for 4 other teams.
• Organize weekly Client Calls to address their issues with the data provided by Thomson Reuters.

Ranjana N
 Page 2 Mobile:
+91-9886339057

Projects successfully completed:

• One day project on “Improving & Maintaining First Time Right Scores at target of 99.85%”.
• Yellow Belt Project on “Reduction of Data Search Queries”.
• Global Project Data Enhancement on “Coverage of Malaysian Commercial Paper & Islamic
Commercial Paper”
• Key member in a Green Belt Project on “Reduction of Data Correction Service Requests”.
• Worked on cleanses such as Coupon Trigger Event, Tradeweb Critical Fields, Perpetual Bonds, Call
and Put schedule cleanse.
Accomplishments:
• Recognized with “FAST Award – Reuters Honours” for constantly maintaining 100% accuracy
with high standards of quality in the area of Terms & Conditions.
• Awarded by the Global Head (Fixed Income – Content) in recognition of contribution in
achieving FEP (First Experience Program) Targets for the department for the whole year 2008.
• Specially recognized for going extra mile in providing Excellent Customer Satisfaction.
• Nominated by management as contributor and point of contact for Customer Answer Zone.
• Nominated as a sole point of contact for Global CSAT forum (CSAT - Customer Satisfaction).
• Improved Quality of Response Scores for the Department with the development of Resolution
Templates, constant monitoring of resolutions & recognized for the same.
• Organized Customer Loyalty Sessions for the department.
• Designed SIEBEL Awards concept in the department to appreciate and encourage data analysts
towards providing enhanced client support.
• Improved data quality through intense monitoring and root cause analysis of data by heading
Quality Hit Team (QHT).
Strengths:
• Possess sound knowledge of Reuters Financial Products such as 3000 Xtra and Bond Views.

• Self Initiator, Team Player and Enthusiastic Participator in various Forums.

• Good Communication skills with strong analytical and logical abilities, committed to deadlines
and schedules.

Education: Bachelor of Business Management (BBM Finance, 75%) 2007

NMKRV College for Women, Bangalore University
Accomplishments:
• Awarded “Best Outgoing Student – Year 2007” and College “Overall Topper” for 4 semesters.
• Secured highest marks in Financial Market & Service, Cost & Financial Analysis,
International Business Environment, Management Accounting and several other subjects.

Computer Skills: MS-Office (MS-Excel, MS-Word, MS-PowerPoint) and Basic SQL

Personal Information:
Date of Birth: 14th November 1985
Gender: Female, Nationality: Indian
Interest and Hobbies: Painting, Music and Dramatics