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The study of human resource management is one of the


major criteria in the corporate sector. Human resource is the heart of
the organization. By this research project we will be able to know to
reduce the stress level of the employees working in the bank. By this
way the productivity of the employee increases.

Now a day the corporate sector is booming in a high speed


that the people have to work for prolonged hours to maintain the
standard of living and achieve their basic needs. So is the condition in
the hospitals, colleges, BPO¶s and lots of other places. In spit of
having the modern technologies and facilities, people are feeling
themselves to be work loaded and stressed. Stress arises because of
many reasons which are discussed in the following project. The
project report also contain techniques how to reduce the stress and
overcome such problems.
To identify the level of stress among the people who work I
have tried to survey the people working in hospitals, BPO¶s and other
industries as well as institutes. Stress arises because of unfulfilled
wants, lack of job satisfaction etc. before starting the topic of stress;
let¶s first understand the importance of human resource.


  


To carry out this research work I have got the help from my parents who have given full
support to carry out this research work. They are the one who motivated and helped for the
completion of this project report. 

Further, I would like to thank Mr. Chetan Trivedi (Branch Manager, HDFC Bank) and
their employees who have given full supported and co operated with me to carry out this
research work. Then I would like to thank Mr. M.N. Rathod (SBS Bank Sardarnagar Branch
Bhavnagar) who has supported me to fill the questionnaire and carry on my research work. I
am also thankful to the employees of SBS bank who have supported me. The Branch
Manager of AXIS bank and their employees who have helped me for the project work by
filling the questionnaire.

 


This project gives us a detailed idea of what is stress and also the
definition of stress is been defined. For more detailed study the types of the
stress is also defined. By looking at the starting of the project you will find:


   




  




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Human Resource Management is an art of managing people at work in such a manner that they
give their best to the organization. In simple word human resource management refers to the quantitative
aspects of employees working in an organization.
HRM involves the application of management functions and principles. The functions and
principles are applied to acquisitioning, developing, maintain, and remunerating employees in organizations.
Decisions relating to employees must be integrated. Decision on different aspect of employees
must be consistent with other human resource decisions.
Decision made must influence the effectiveness of organization. Effectiveness of an
organization must result in betterment of services to customers in the form of high-quality product supplied
at reasonable costs.
HRM function s is not confined to business establishment only. They are applicable to non-
business organizations, too such as education, health care, recreation etc.
The scope of HRM is indeed vast. All major activities in the working life of his or her entry into
an organization until he or she leaves-come under the previews of HRM.specifically, the activities included
are HR planning, job analysis and be sign, recruitment and selection, orientation and placement, training and
development, performance appraisal and job evaluation, employee and executive remuneration, motivation
and communication, welfare, safety and health, industrial relations and the like.


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It is analyzed from the questionnaire filled by the employees that the
employees who have scored more than 20 marks in the burnout test are not
satisfied with the performance which they give in the organization. Thus it is
proved that the employees who are desired to give better performance than their
original performance are found more stressful than the others. While at the same
time the employ that have scored less than 20 marks in the burnout test are
satisfied with the performance. From the sample of 35 bank employees who have
been surveyed, one is found to be a heart patient. This can be because of high
level of stress.
Very rare of the employee are to be found suffering from depression.
It is proved from the survey that the employees who have scored more than 25
marks in the burnout test are concern about the opinion of their colleagues. And
the employees who got less than 25 marks do not mind about their colleague¶s
opinion. Thus it is proved that the colleagues opinion also play a lead role in the

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The employees who have scored 28-29 marks in the burnout test
don¶t believe in sharing their problems with their spouse or friend or any closed
one. Thus we can say that sharing your problems with your spouse or close
friends is a better idea to reduce stress.
In the second questionnaire one of the question was ³You have an
important function at your home and your boss asks to give a 4 hour over time
what will be your response µYes or No¶?´ the employees have given their opinion
as per their mood.
While considering the point of view of entertainment it depends upon
the mood of the employees. The entertainment is considered one of the most
ultimate solutions to reduce stress. Most of the employees do not spend regular
time in entertainment. This may be because they may not be getting time for
entertainment or they may not be interested in the same.
One of the questions was asked that were their social life balanced?
It is observed that the employees who have scored above 20 marks in the
burnout test did not have their social life balanced. Thus we can conclude that
the employees who are above 20 don¶t have their social life balanced. Thus it is
proved that stress may affect our social life also.
The employees were asked weather they plan their work or not,
moderate answers were given. The employees scoring more than 25 marks were
not found their work planned. Thus the employees who plan their work have
scored below 25 marks in the burnout test except some cases as there are
always some drawbacks in making plan. Failure of a plan may also lead a person

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about their quality of work they give. This aspect is not dependent of the burnout level. This aspect depends
upon the dedication of work. So it is meaningless to compare this question with the burnout test.
A question was asked that weather you get stressed at the non-
achievement of their target? All the employees have responded positively. But
this is not concern with the burnout score. From this we can conclude that all the
employees are given achievable target and naturally by the non-achievement of
the target all the employees may get stressed. One of the other possibilities is
that the employees have responded positively to show themselves to be good.
The employees having more than 10 marks in the burnout test says
that they are under stress. Out of 35 employees of the sample 20 of the
employees accepted that the reason for their stress is workload. 10 employees
are not stressed because of the workload but because of their family problem. 5
of the employees are not suffering from stress. 14 employees out of 30
employees who are stressed feel stressful when their boss scolds them while 16
employees refused that they are not stressed because their boss scolds them. All
the 30 employees have accepted that they try to find the solution of their stress.
10 employees out of 30 employees practice yoga to reduce their stress and the
other 20 employees don¶t practice yoga. The burnout scores of the employees
who practice yoga are either more than 25 or less than 20. Thus we can
conclude that the employees have reduced their stress by yoga therapy and
other employees have just started the yoga because of high level of burnout

The above analysis is done by the data received from the


questionnaire. So the accuracy of data depends upon the response of the
employees.

  

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