L AURO FREDERIC

Mobile: 9894824482
E-mail: fredy2461@gmail.com
- Outsourcing & SCM -
Executive Summary

- Results driven middle management professional with multi faceted experience of 6 years across Order
Management, Inventory Management, Customer service, Outsourcing &Vendor Management functions.
- Delivered dramatic breakthrough improvements towards operational excellence by leading organizations to adopt
business processes improvement techniques.
- Possess excellence and analytical approach, with good interpersonal skills with proven ability in establishing, Quality
Systems / Procedures and Planning / managing resources.
Core Competencies

- Order & Inventory Management (Order support, Planning, Minimum level of inventory)
- Vendor Management (covering Vendor Identification, Rate Negotiation, Vendor Performance Analysis, Vendor
satisfactions survey, English Mortgage, Rate Revision & Changes, Payment Processing).
- Contract Management (coordination with English Mortgage, Bank Guarantee, Renewal of Agreement etc)
- Outsourcing Process (covering System Accounting, Return to the Vendor, Quality Parameters, follow up with
Vendor, Weekly Production Alignment, Co Ordination With SCM & Planning)
- Making Strategic Partnership and Reviewing & selecting appropriate vendors for materials and providing technical
evaluations of materials.
- Vendor and third party audit to verify the accuracy of stocks
- Account manager for plain group NPIM (New Products Introduction Meet)
- Reconciliation of material & payment advice to all vendors on time every time.

Employment Highlights

Executive – Customer Service Since Sept’2010 with Momentive Performance materials

- Accountability for order processing and releasing schedules to the Operations and finance team.
- Planning the monthly production.
- Monitoring and forecasting the minimum inventory level at third party FG store for both domestic as well as
international products.
- Independently dealing with customers, sales team, production planning regarding dispatch, pricing and special
promotions.

Sr. Officer - Outsourcing Since Jan’2007 to Sept’2010 with Titan Industries Ltd.

Vendor Identification & contract Management

- Sourcing of new vendors through market scanning

- Evaluating the capacity & capability for long term partnering.
- Rate negotiation, Payment terms and Delivery Schedule
- Initiation of contract in consultation with legal department and execution of the same.
- Educating the vendors on Bank Guarantee & other formalities
- Vendor suspension & termination

Material Accounting & Payment Reconciliation

- Raw material ( Gold )issues to the Vendors

- Accounting of FG at factory based on the Cost sheet (Which contains Rate, Product code & Labour charges)
- Accounting of Quality / Purity rejections
- Reconciliation of material transaction & Payment reconciliation on a monthly basis
- Recommend payment advise to finance based on accepted qty, payment terms & Labour costs etc.,
- Collection of the confirmation and declaring the same of Finance / Accounts dept.
Risk Management
- Surprise Material Auditing at the vendors place
- Physical audit at the karigars parks at all regions
- Overall co-ordination for third party audit across all vendor locations.
- Auditing of Regional operations every quarter
- Gold loss recovery from vendor / Karigars Parks and advice finance accordingly

ISO
- Account manager for Plain group including regions
- Upkeep and amendment of record & documentation pertaining to ISO & ensure compliance in place
- Qualified internal auditor & Conducting internal audit

Vendor’s performance & Satisfaction survey

- Evaluation based on the set parameters like purity, FTA, Delivery etc.,
- Declaration of the ratings & survey outcome on a monthly / quarterly basis
- Set key initiatives to improve the vendor performance through CFT
- Monitoring of E & I cycle
- Administration of Bramaputhra (suggestion scheme)
- Education & training of karigars / vendors

Organization Structure

GM -> Head Plain Jewellery -> Sr Officer –>Graduate Trainee ->Employee

Officer – Customer Service since Nov‘2004 to Dec’2006 with Cooper Bussmann India Pvt. Ltd.,

Order & Inventory Management

- Support order forecasting and releasing schedules to the Operations and finance team for every quarter.
- Planning the monthly production with and publish the monthly schedules to the operations team.
- Monitoring and forecasting the minimum inventory level in the FG store for both domestic as well as international
products.
- Reporting the non-moving and slow moving stock and driving the sales team.

Domestic sales

- Independently dealing with customers, sales team, production planning regarding dispatch, pricing and special
promotions.
- Working within a framework of company policies and procedures, exercise personal judgment and take appropriate
action regarding all customer or sales force requests on all types of problems and resolve at maximum profit to our
operation and providing the best possible service to the customer.
- Liaison with Clearing & Forwarding agents, Customs Authorities and Freight Forwarders and distribution of Materials
to various Customers.
- Work closely with sales team, coordinating visits and providing information on status of customer accounts and any
sales leads relating to requests for samples and catalogues.
- Liaise with the dispatch departments to ensure that customer orders are delivered on time.
- Providing rates and technical inputs to the Customers
- Special sales and marketing promotions as they occur and be able to administer them as per guidelines outlined in
the promotion.
- Provide instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their
satisfaction levels.
- Manage issues pertaining to customer complaints.

International Sales

- Handling the entire cycle of trading activities like

- Monitoring the order processing
- Liaise with the various bussmann facilities of Denmark, UK & Australia for the availability and provide the
 Promised dates to the customer
- Pricing the product with the sales margin as per the policy guidelines and Despatch of the product to the customer
- Review of price list for international sales and updating of the same at frequent intervals in Co-ordination with the
pricing team.
- Handling the sales margin reporting process and RFQ / Contract pricing database.
- Co-ordinate with import & export manager for dispatch and collection of documents from customs after shipment, to
ensure the proof of exports with Central Excise Department and send the export monthly returns to ECGC & RCMC
Officials and remittance of Import invoices of overseas suppliers

Billing and collection

- Monitoring and reporting the monthly, quarterly and annual billing for individuals, region wise, team wise and advice
the sales team for targets and follow-up for the same.
- Monitoring the Accounts Receivables of domestic sales and advising the management on Credit analysis of dealers.
- Reporting the outstanding status to the ASM and NSM for follow-up of the same.

Monitoring various activities like

- Booking Sales order

- Preplanning & Redates of MO's & Redates of PO's
- Stock Transfer of Finished Goods etc.
- Invoicing of purchase orders
- Pre & Post shipment documents
- Follow-up with lorry transporters to pickup & delivery of goods in time with nominal rate
- Despatch instruction & delivery status to the customers

Organization Structure

MD -> GM -> National Sales Manager -> Manager –> Officer Customer Service -> GT –>Employees

New Initiatives & Innovation

- Developed new vendor introduction manual & SOP (Standard Operating Procedures) for all the transactions.
- Implemented VENSYS – a vendor portal installed at all the vendors place to reduce the lead time of inwarding and to
do online reconciliation of gold / stones / payment
- Introduced a standard format & checklist by incorporating all the statutory clauses required in the agreement.
- Implemented project “ 3 AXIS ” to complete all the customer order with in 3 days
- Prime member for project “Mr. Perfect” to rationalize the vendors in terms of setup, process, uniform & quality
- Outsourcing of QA at vendors place in order to reduce the waiting time and maintain consistent quality.
- Successfully cleared the old payments of 2002 to 2005 old of Silver & pearl gold products.
- Streamlined the Business agreements & Legal documents of the department & vendor through Standard operating
procedures.
- Demonstrated abilities in negotiations with one of the vendor and saved Rs.9 Lacs
- Introduced Safety measures across all vendor partners and karigar Parks.
- Successfully streamlined the manufacturing for EATON, NHP, ABB and PROTEAS projects by
- Co ordination with the international customer service & technical team.
- Streamlined the delivery of products to all Indian OEM’s and distributors.
- Increased the OTD percentage from 66% to 72% by leading a special squad for petty orders.
- Reduced the outstanding bills by 35 Lacs by customer visits and looping with the Area sales managers.

Credits

- Got certificate from management for setting up the effective stall on Strategic Partnering as a prime Member.

- Got “MOF (Moment of Fame)” award in connection with streamlining of Material accounting.

- Received “MOF (Moment of Fame)” for having Visual Merchandised in Design & Skill competition.

- “MOF (Moment of Fame)”awarded in connection with on time completion of reconciliation of gold & stones & on
time payment to the vendors.

- “Employee of the Quarter” awarded in connection with the continual maintenance & completion of reconciliation of
gold & On time payment to the vendors for the period of year.
- “Execution Excellence” awarded in connection with on achievement of production output of 2000 tones roll out as a
support member.

Others

- Exposure in SAP
- TBEM
- Oracle 11i
-
Training under gone

- Training on “Vendor Management” - CII, Chennai

- Training on “Schedule workshop”- Titan Industries, Hosur
- Training on “Deliver to Delight” - Titan Industries, Hosur
- Training on “Effective Communication” - Titan Industries, Hosur
- Training on “Goal Settings” - Titan Industries, Hosur
- Training on “First Aid- Life Saving” - Titan Industries, Hosur
- Training on “Stress Management” - MMA, Chennai
- Training on “Six Sigma-Green Belt” - OMNEX, Chennai
- Training on “SAP orientation and user” – Cooper Bussmann, UK.
- Training on “Presentation and Communication skills” – CII, Pondicherry
- Training on” Supervisory skills” – Maxwell, Chennai

Education

2002 BCA in computer Applications from University of Pondicherry

2004 MBA from Periyar University

2005 PG Diploma in International Business from University of Pondicherry

Additional Qualification:

Certificate course on French at Alliance Françoise, Pondicherry, 2004.

Advanced Diploma in Client Server Technology, PAACT, 2002.

Personal Details

Date of Birth 12.Mar.1982

Languages Known Tamil, English, Hindi, French

Passport Details F 0083747

Current Address No: 12,Periyar Nagar, 1st street, Adambakkam ,Near NR Bharat Petrolium,chennai- 600 088

Resident Address No: 10 Jhansi Nagar, Ist Cross, (Near 100 Feet Road), Pondicherry-605 004

References Available on request