CLOUD COMPUTING

Sreenivasa Institute of Technology and Management Studies

Chittoor-515217

Presented by,

P. Sreekanth Reddy, P. Sudeep Kumar,

IV – B.TECH IT, IV – B.TECH IT,
Email:kanthreddy52@gmail.com Email:sudeep1249@gmail.com.
Abstract:

The current darling of the IT infrastructure technology world is the “cloud.” Industry analysts are
predicting wide adoption of cloud computing, and in particular private clouds. However, with a
wide spectrum of definitions and best practices emerging, a clearer understanding of how the
cloud can specifically benefit your organization is critical.

The cloud will be the next big thing in IT. Yet much of the hype about the cloud, focused on
potential cost savings, has obscured the true benefits it can offer. The advent of Cloud
Computing changes the approach to datacenters networks in terms of throughput and resilience.
The ability to scale, control, visualize and customize the cloud network is an important evolution
to "data center in the box" approach. Cloud computing is a compelling way for many business,
small (private) and large (public) to take advantage of web based applications. One can deploy
applications more rapidly across shared server and storage resource pools than is possible with
conventional enterprise solutions. Deploying modern web applications across a cloud
infrastructure enables a new level of agility that is very difficult to accomplish with traditional
silo computing model. New Computing models for virtualization and cloud require a very
scalable, resilient and open network infrastructure, different from legacy networking.

Information technology is changing rapidly, and now forms an invisible layer that increasingly
touches every aspect of our lives. Power grids, traffic control, healthcare, water supplies, food
and energy, along with most of the world's financial transactions, now depend on information
technology.

An emerging IT delivery model – cloud computing can significantly reduce IT costs &
complexities while improving workload optimization and service delivery. Cloud computing is
massively scalable, provides a superior user experience, and is characterized by new, internet-
driven economics.
Introduction:

Cloud computing is a technology that uses the internet and central remote servers to maintain
data and applications. Cloud computing allows consumers and businesses to use applications
without installation and access their personal files at any computer with internet access. This
technology allows for much more efficient computing by centralizing storage, memory,
processing and bandwidth.

A simple example of cloud computing is Yahoo email or Gmail etc. You don’t need software or
a server to use them. All a consumer would need is just an internet connection and you can start
sending emails. The server and email management software is all on the cloud (internet) and is
totally managed by the cloud service provider Yahoo, Google etc. The consumer gets to use the
software alone and enjoy the benefits. The analogy is, 'If you only need milk, would you buy a
cow?' All the users or consumers need is to get the benefits of using the software or hardware of
the computer like sending emails etc. Just to get this benefit (milk) why should a consumer buy a
(cow) software /hardware?
History:
The underlying concept of cloud computing dates back to 1960s, when John McCarthy predicted
that computation may someday be organized as a “public utility". Almost all the modern day
characteristics of cloud computing (elastic provision, provided as a utility, online, illusion of
infinite supply), the comparison to the electricity industry and the use of public, private,
government and community forms was thoroughly explored in Douglas Parkhill's, 1966 book,
"The Challenge of the Computer Utility".

The actual term "cloud" borrows from telephony in that telecommunications companies, who
until the 1990s primarily offered dedicated point-to-point data circuits, began offering Virtual
Private Network (VPN) services with comparable quality of service but at a much lower cost. By
switching traffic to balance utilization as they saw fit they were able to utilize their overall
network bandwidth more effectively. The cloud symbol was used to denote the demarcation
point between that which was the responsibility of the provider from that of the user. Cloud
computing extends this boundary to cover servers as well as the network infrastructure.

Amazon played a key role in the development of cloud computing by modernizing their data
centers after the dot-com bubble, which, like most computer networks, were using as little as
10% of their capacity at any one time just to leave room for occasional spikes. Having found that
the new cloud architecture resulted in significant internal efficiency improvements whereby
small, fast-moving "two-pizza teams" could add new features faster and easier, Amazon initiated
a new product development effort to provide cloud computing to external customers and
launched Amazon Web Service (AWS) on a utility computing basis in 2006.

In 2007, Google, IBM, and a number of universities embarked on a large scale cloud computing
research project. In early 2008, Eucalyptus became the first open source AWS API compatible
platform for deploying private clouds. By mid-2008, Gartner saw an opportunity for cloud
computing "to shape the relationship among consumers of IT services, those who use IT services
and those who sell them", and observed that "organizations are switching from company-owned
hardware and software assets to per-use service-based models" so that the "projected shift to
cloud computing ... will result in dramatic growth in IT products in some areas and significant
reductions in other areas."

In March 2010, Microsoft's CEO, Steve Ballmer, made his strongest statement of betting the
company's future in the cloud by proclaiming "For the cloud, we're all in" and further stating
"About 75 percent of our folks are doing entirely cloud based or entirely cloud inspired, a year
from now that will be 90 percent."
Before you move to Cloud Computing :
There is considerable interest amongst organizations to move their apps to the cloud. Before we
dive into the story here are a few things that you must know about cloud computing:

a) There’s more to cloud computing than a few Internet based service

Cloud computing is more than a few applications you can access over the
internet. It allows you to buy hardware resources online take an entire platform for software
development or setup a platform, yourself in house.

b) Cloud Computing is a fundamental shift from how your current IT

infrastructure is configured
Most of the time, when people talk about cloud computing they refer to
the public cloud and some apps you can use from it. But there’s a lot more to cloud computing
than procuring a few online services. It’s fundamental shift from the traditional client/server
architecture. Instead of having multiple servers, and even clients, all over the place, they’re all
consolidated into fewer, powerful machines. That’s going back to the mainframe days, you did
not have mobile users carrying laptops, netbooks and smartphones, with internet access. So cloud
computing is how your IT infrastructure will change in the near future, to become more flexible,
agile, efficient, cost effective, and accessible from anywhere. This sort of tuning will require
careful planning, and would need to be done gradually in multiple phases over a period of time.

c) Cloud Computing is about reducing wastage of IT resources & utilizing

them more efficiently
Whether it’s the service provider’s cloud, or your own, it’s all about
utilizing your IT infrastructure more efficiently. Most cloud applications are built upon
virtualization of hardware resources. While virtualization let’s you do the allocation and de-
allocation of resources dynamically. Cloud computing to users is what electricity is to consumers
when you plug an electrical or electronic device into a wall outlet, you expect the device to work.
You’re not concerned about how electricity is generated at the back-end. This in a nutshell, is
what cloud computing is supposed to do to your IT infrastructure. Why should users have to
know the complexities of the IT infrastructure at the back-end? They should be able to access the
services seamlessly without any glitches.
d) Cloud Computing does not equal the Cloud

While the cloud typically another name for the Internet, cloud computing is
goes much beyond that and defines your IT infrastructure. There are three models of cloud
computing --- public, private, and hybrid, and three different ways of implementing them –SaaS,
PaaS, and IaaS.

Demystifying Cloud Computing:

Cloud Computing is the key that opens the doors for enterprises to a more
efficient and cost effective IT infrastructure. Everything can be served through cloud computing.

Just about every organization today is interested in using cloud

computing, but doesn’t know how. Without knowing, it’s impossible to make an informed
decision about how to move to it. Simply put, cloud computing is a set of technologies that
allows computing applications and data to be exposed as a set of services from a pool of
underlying resources. The user doesn’t have to worry about the technologies in the pool. This is
similar to running an electrical or electronic device by plugging it to a wall socket. You don’t
have to worry about how the power is generated in the power plant. You just want the right
voltage to be made available so that you can power your device and use your device. Similarly,
in Cloud Computing users simply focus on the services they would like to use, and not worry
about how to implement the software that provides these services. Even the IT staff that provides
these services can easily pull out the resources required by the users from this pool of resources,
and put it back when the services have been consumed.

The foundation of cloud computing of data centers (servers, storage, networking), the business
applications and middleware, virtualization software and of course operating systems. This
foundation provides all the applications to the users on a ‘pay as you go’ basis. So the entire
workload shifts to the cloud , i.e. local computers are not burdened with running hundreds of
applications anymore. All that users need is system interface software, like a simple web browser
to be run on their side.
 Cloud Computing

Mosso Google Sales force Joyent Amazon

App Engine Gmail Gliffy Web Svcs Nirvanix
Rails One XCalibra Akamal

Paas Saas Iaas

Cloud Computing

Utility Computing

Grid Computing

Cluster Computing Super Computing

fig: A typical cloud computing model

Benefits
The promise of cloud computing is to provide all that most organizations have been wanting for
years, but haven't been able to achieve.

a) Scalability: Cloud computing allows a organization to scale up or down their IT

requirements quickly and efficiently. Without hampering productivity. It cuts down the time
involved in buying & setting up additional hardware, software & other necessary resources every
time a new service is required.

b) Lower infrastructure cost: Pay as you go is the mantra of cloud computing. You
pay only for the duration that you use the service for. This helps cut down unnecessary capital
expenditure. Since the resources can be pulled out and restored dynamically, a lot of cost related
to maintenance, administration, etc is reduced.

c) Better utilization: As the IT infrastructure is nothing but a pool of resources. it

reduces wastage and improves resource utilization. It also cuts down the downtime.
Cloud deployment models
Most of the time, the term cloud computing is confused with the Internet cloud. It's very
important to understand this difference if you want to be able to use the cloud more effectively.
There are basically three types of cloud:

1. Public

2. Private

3. Hybrid

1) Public cloud:

This is what people normally end up talking about whenever the term cloud
computing comes up. This is essentially an external cloud, provided by a service provider. It
refers to the resources (hardware. software. applications) that a service provider offers you over
the Internet. Email, if hosted with an ISP is the most basic and oldest type of service offered on
the public cloud. Now, just about every kind of service you can think of is available in the public
cloud (whole list of these services is provided elsewhere in this story). The public cloud follows
the 'pay as you go' model. You only pay for the services you consume. The benefits of moving to
a public cloud are many; with the key one being that you don't have to worry about managing the
underlying IT infrastructure- no security patches or updates to apply, no software upgrades, etc.
All these are the service provider's headache.

2) Private cloud:

A private cloud refers to having your own, private cloud computing infrastructure.
So instead of relying on an external, public cloud service provider's infrastructure, you would
have your own. A private cloud is more suited for a large enterprise because it has already
invested heavily in its IT infrastructure, data center, apps, etc. A private cloud typically involves
optimizing the existing IT infrastructure. so that it can deliver services to the users faster and
more effectively. A private cloud would allow the IT team to provision for new hardware,
software, and services for users as and when required. It would provide better control over the
entire process of information processing. This helps reduce costs, improves response time, and
provides greater flexibility.

3) Hybrid cloud:

As the name implies, it is a cloud computing environment that consists of internal/

external providers. viz. a mix of private and public clouds. Secure and critical applications are
hosted by organizations in the private cloud while not so critical ones are hosted in the public
cloud. This combination is known as a hybrid cloud. The cloud infrastructure remains as a
unique entity which is bound by a standard technology thus enabling data and application
portability. A very good example of this is cloud bursting, wherein the organization for its
normal usage uses its own infrastructure but moves to the cloud for peak loads.
Types of cloud services
Whether it's public, private, or hybrid, you could run a range of services in a cloud computing
environment. These can be divided into three parts-SaaS, IaaS, and PaaS.

Software as a Service:

This is the most familiar and prolific cloud service of all. As the name suggests, it provides any
software application as a service through the cloud. We've all been using software as a service
for years in the public domain, with the free email services being the most classic example.
Today, there's a whole range of software applications available through SaaS, be it ERP, CRM,
workflow systems, document management, and much more. The cloud service provider offers
these services, and the users pay as they use the same. This could be on a subscription model,
wherein they pay an annual or a monthly fee for the services. Everything is accessible from a
web browser, so the users don't need anything more than that.

Infrastructure as a Service:

As the name implies, IaaS is a service delivery model in which an organization is given control
over different resources and applications. These resources comprise of storage, hardware,
servers, networking components, etc. The consumer need not manage or control the underlying
cloud infrastructure in this service model. On demand principle is used in this case as the
infrastructure is provided to the user as per his requirements. It often takes the form of
virtualized computing environment thus giving freedom to consumers wherein they can
configure & deploy the applications in a virtual image locally. Then without the need to worry
about the network infra-structure they can also exe• cute it within the remote environment. Some
of the prime examples of it are Amazon's Elastic Compute Cloud [EC2] and Simple Storage
Service.

Platform as a Service:

This component of cloud computing can be defined as a set of software and product:
development tools that allows developers to create applications on the provider's platform. In
other words it allows you to build applications that are delivered to users through the Internet and
are run on the provider's infrastructure. Cost effectiveness is one of the prime benefits of PaaS as
organizations don't need to spend extra bucks for buying and managing the underlying hardware
and software. PaaS offerings include facilities for application development and design, testing,
deployment and hosting. Web service integration, database integration, security, storage, etc that
comes under application services is also included. The prime examples are Salesforce.com's
Force.com and Microsoft's Azure.
What to Move to the Cloud?
IT experts, analysts, industry leaders and everyone else talks about Cloud Computing today.
While some people believe that it is Internet's next evolution, others say that it's just hype. But
what one doesn't argue about is the business benefit proposition that Cloud Computing offers to
an organization. Both IT and business managers are already inundated with in¬formation on the
benefits of a cloud centric infrastructure. The question now that they seek an answer to is not on
whether to move to the cloud or not, but how and what to move to the cloud. Let's try and
address this issue.

Public or private?

A public cloud will be like services from Amazon, Microsoft, Google or Salesforce.com that will
drive the costs down and relieve you of the management of resources burden but at cost of losing
some control over them. Whereas a private cloud will be built using an enterprise's own
resources in the data center, will reside within the enterprise firewalls, and you'll have to manage
the whole resources while having full control over them, Making a choice between these two
adoption approaches is a third option of hybrid cloud, which is leveraging some of the services
on both private as well as the public cloud.

Private Cloud: Enterprise’s choice

Any large enterprise or organization would have a clear choice of adopting a private cloud, as
they do not want to compromise on the critical security policies involved with data and
information. The main benefit of private cloud over a public cloud that an enterprise see is that in
a private cloud all the services, data and processes will be managed within the organization
without restrictions of network bandwidth, security and legal requirements that using a public
cloud over public network could involve. Also they have the resources to have virtual
infrastructure to adopt the cloud computing model. While small organization or SMBs won't be
having that kind of virtual infrastructure that enables remote configuration of a virtual network
involving routers, firewalls etc, Any large organization, say a bank, would not port their business
critical applications like core banking solution onto the public cloud, They want total control
over their business applications and related data, therefore a private cloud infrastructure suits
them well.

But many organizations would have already invested on their own data center for next 4-8 years.
They cannot abandon these investments overnight and move towards cloud. So what is a viable
option for them? Actually, the idea of adopting a private cloud is to make use of existing
virtualized data centers. Since virtualization is just the base layer for having cloud infrastructure,
and most data centers would already be having servers that support virtualization. The larger
organizations with existing infrastructure can leverage virtualization of their servers so as to
enable them to manage peaks in demand. By consolidating storage and applications and
virtualizing their infrastructure, organizations are beginning to create their own private cloud
services. They are modifying their physical data centers by changing the way they manage the
services that run out of their data centers, Doing so they are overcoming the issues of
availability, security, and vendor lock-in and are getting benefitted with easier management of
resources.

But the question about what to move to the private cloud remains. IT experts say that almost
everything can be moved to the cloud. But the advisable approach is to move those applications
that are not performance centric to the private cloud. For instance, storage, archival applications,
NAS, etc can be moved. Hitachi Data Systems is offering cloud service for private File Tiering
for organizations, wherein an organization can have their storage in a private cloud within their
own data center and managed by Hitachi. For instance, if an organization is having a NAS of
50TB, it is unlikely that more than 80- 90% of that data would be active. So an organization can
opt for having a NAS for I OTB storage and have rest on their private cloud storage, which will
be setup and managed by Hitachi and the organization will be paying them on what they actually
use. Thereby, shifting their capital expenditure on storage devices towards operational expenses.
Similarly, apps or processes like email archiving, document management systems, data backup
can be migrated onto the private cloud initially. Then as the model stabilizes and the organization
has developed or modified their existing business applications for the cloud computing infra-
structure, it will be in this phase that an organization can move some of their business critical
apps on the cloud computing infrastructure within their data center. This gives organizations to
deliver internal IT services more effectively and in cost effective manner.

Public Cloud: For everyone?

While the cloud service providers like Amazon, Google, Microsoft, Salesforce.com etc. are all in
an endeavor to offer a one-stop shop for all the IT needs for any particular organization by pro-
viding those as services on public cloud model. The cloud service provider takes the care of
deploying, managing and securing the infrastructure, and the organizations can consume them on
demand with a pay for what you use model. Though, the adoption towards Cloud is increasing, it
can be related to the skepticism that people had earlier towards online payments. During the
DotCom days when people were skeptic of giving their credit card details online, but now they
are using online payment on a daily basis without second thoughts. Exact same ways will happen
with Cloud. As issues with SLAs, data security, etc. get worked out and finalized and standards
are adopted; a Cloud business model will emerge which will be 'pay as you use' for different
customers like enterprise, end-users etc.

Adopting a public cloud makes more sense to smaller organizations or 5MBs that can't invest
upfront on hardware or on licensing of business productivity solutions like ERP or CRMs. Such
organizations can opt for cloud services offerings ranging from business apps to having a server
on the cloud. The only thing that the consumer has to ensure is the bandwidth availability for
availing these services. Whereas, a large organization won't be adopting public cloud completely,
rather they would be adopting a Hybrid cloud approach, wherein the will host their non-risky
data and resources onto the public cloud and have their business critical apps and data within
their private cloud.
How to Move to the Public Cloud?
IDC predicts that worldwide Cloud services market will be worth about $43 billion by
2012. And Cloud service adoption will grow at 27% CAGR, which is almost five times that of
the traditional on-premise IT expenditure model. Moving your data or services, applications, etc
on to the public Cloud is a conscious yet difficult decision to take. The preceding article on what
to move to the Cloud will help clear the air to a large extent. After deciding what you want to
move to the Cloud comes the next big challenge -how to go about it? Though the procedures and
practices involved in moving to the public Cloud infrastructure are different for each vendor or
Cloud service providers (CSPs), there are some common basic steps to follow. Here, we guide
you to cut through the initial hiccups you might face in procuring public Cloud offerings.

Moving to the SaaS

Availing Software as a Service may be the most difficult job to decide, because it has the
maximum number of options to choose from. There are some very popular SaaS providers out
there, including Salesforce.com with its CRM offering, Google and Microsoft with their entire
Apps portfolio. Deciding to use the services of such established players may only be a matter of
choosing the right partner to do it for you, defining the SLAs, and of course negotiating on the
rates. Here again, you would want to calculate the savings that would result from moving to a
SaaS provider. A few things to consider here are:

• How much are you paying for the software licenses locally and how much would you end
up paying by moving to the SaaS model?

• How much additional Internet bandwidth will you need for the new service? Your
bandwidth requirements would most certainly go up by moving to the SaaS model. How much
would they go up by depends upon the number of users and the service itself. On top of that,
you'll need to factor in the cost of providing QoS and backup links, so that the users get
uninterrupted and quality service.

• Many SaaS service providers provide their through a partner, and not directly. So, while
the SaaS service itself might be from a reputed brand, but if the partner isn't competent enough,
you'll be in for trouble. Hence, after choosing a SaaS service provider, you'll need to choose the
right implementation partner as well.

• How easy is the service to use? Does the SaaS provider offer a free online demo to give
you a look and feel of their offering before you decide to use their services?
Office Infrastructure on the Cloud
Microsoft Exchange and Windows SharePoint Services/Microsoft Office SharePoint Server
(WSS/MOSS) have become ubiquitous in their usage in most modern tech-enabled companies.
However, this comes with its own set of issues - you need to obtain and maintain the network
infrastructure, manage licenses for each user, manage security, updates and backups and more.
Not only that, when a new version of the base soft-ware comes up, you need to migrate the
servers, increase capacity/load and more. This requires an entire team of specialists on call or on
site for ensuring smooth operations.

This is where Microsoft's IaaS cloud offering helps -whether you are running a 5 member
company from your basement or a 50,000 member global conglomerate. Microsoft Business
Productivity Online Suite or simply BPOS is a cloud offering that takes care of all the issues
mentioned above of hosting services for your organization.

BPOS is actually a suite of 4 different products/ services from Microsoft. It comes with
Exchange Online, Share-Point Online, Office Live Meeting and Office Communications Online.

Quick recaps of each are:

a) Exchange Online:

It is a cloud-based MS Exchange offering in BPOS. It offers the full suite of the

product, 25GB of mailbox size / user, ActiveSync/BlackBerry support, MAP1, POP,IMAP,
SMTP, HTTPS based access and free, un-limited (like conference room, item, etc.) scheduling.

b) SharePoint Online:

MOSS on the cloud, so to speak. You get all the features of SharePoint,
including branding etc. and come with a huge bunch of pre-installed site tem-plates. The only
limitation here is that you cannot deploy a custom application on top of this hosted SharePoint.

c) Live Meeting:

It is a cloud offering to arrange voice/video meetings, trainings, webcasts and

other events. You can create, attend, view and manage any kind of online meeting with this. The
best part is that you can invite attendees to a live meeting without requiring them to have an
account in your organization.

d) Communications Online:

This is the corporate 1M service from Microsoft that allows users within the
organization to communicate with each other through text, voice or video. This feature alone can
help reduce telephone call costs in your organization significantly.
Each of these services can of course be purchased separately. There are even more options in the
form of the Deskless Worker type license that comes at a low price. If you want more than one
service for a user, it might actually make more sense to simply purchase the entire BPOS suite.

The advantage of these IaaS services is that if you're a small organization, you don't need a
dedicated IT team to manage servers, updates, etc. Simply managing your organization's user
accounts from the simple Web based interface is good enough. If you're a mid-sized
organization, a small IT team can manage things like AD synchronization with BPOS so that
users are managed automatically as soon as changes are made in the local ADS. Large
organizations can opt-in for the BPOS dedicated offering where MS will actually setup dedicated
servers for you.

Apart from these services, there are a bunch of "add-on" services as well that are available for
purchase - such as message archival, encryption, advanced filtering and others. You can even
create a setup where only the top management of the organization is on BPOS, while the rest of
the company uses normal POP/IMAP/SMTP accounts from any ISP. This is however a slightly
more complex setup and you will require some assistance in setting this up correctly.

There are other messaging solutions available that aim at the corporate world - such as the Gmail
Premium services. However, none of these have the integrated experience as well as the plethora
of options and features that BPOS is able to offer. For instance, Gmail doesn't have the concept
of "Shared Calendars" and "Free/Busy" that is important when you wish to setup meetings or
appointments with others. There are also no integrated services such as Live Meeting or
SharePoint to further enhance the messaging and collaboration in the organization. Overall
BPOS service - both individually and as a whole - give a much better cloud based offering for
managing infrastructure than almost any other solution out there.

If you're sick and tired of mail outages, large attachments on email, high telephone costs, do take
a look at Microsoft’s Online Services. You might end up saving lot of money.

Cloud Computing and Project Management:

The Indian IT industry has grown from $2 billion in export revenues in 1998 to nearly $50
billion today, and the target for 2020 is nearly $175 billion. The last decade was a golden age for
IndiaInc, which has seen more than 30 percent year-on-year growth. However, the situation has
changed now, and going by the present conditions of the global economy, industry experts say
that the growth rate of India Inc could be in single digit or at the most slightly higher than 10
percent.

India Inc has been exploring many options and opportunities to accelerate the growth in non-
linear mode by delivering more with less. Cloud computing seems to be a promising technology
platform and delivery model which might accelerate the non-linear growth - deliver more with
less resources (human and computing resources).

Cloud Computing services would impact the IT services business value chain and orchestrating
this business value chain to bring cloud flavor is the need of the hour. The game is on and India
Inc has to spend considerable amount of effort and intellect time to transform India into a global
leader in cloud computing services

Can India become a Global Leader in Cloud computing services?

Yes, India can become a global leader in offering Cloud Computing services to global customers.
The two key catalysts that can make this happen are:

1. Assets

2. Results

India has to invest in building best in class assets, which would help achieve best in class results
in cloud computing. To become a global leader, getting revenue in short term does not suffice, so
considerable investments have to be made in building these assets, which would enable
transformation of India into a global leader.

In this paper, only the ASSETS part is covered. India Inc has to invest some percentage of their
revenue to build best in class ASSETS in Cloud computing area.

ASSET 1: Cloud Computing Services Portfolio

Most of the debates, discussions and information about cloud computing are centered around
technology like infrastructure virtualization, applications virtualization, service-oriented
architecture, multi-tenant architectures, grid computing, and metering tools etc. Understanding
these aspects is very critical and important. At the same time service providers like India Inc
have to spend considerable time in conceptualizing different types cloud computing services. It is
not just conceptualization; investments also have to be made to build robust assets for each
service. Following are a few representative services for which service providers could invest. It
is the choice of the service provider to choose all three type of services as mentioned below or
any one or combination of them as appropriate.

ASSET 2: Service Delivery Engine for Cloud Services

In the IT Services business for the last three decades, India Inc has evolved from "people
provider" to "service provider" to "partner" to "trusted advisor" (to global customers). This is
quite a long journey. To become a global leader in Cloud Computing services space, India Inc
has to start providing high-end services to customers as trusted advisor. This helps is generating
considerable downstream revenue to India Inc and also business value to customers.
Project Management acts as catalyst in building the robust service delivery engine to deliver
BETTER, FASTER and CHEAPER services in the areas of Cloud Brokerage services, Public
cloud computing services and Private cloud computing services to global customers.

For any IT service (including cloud computing services) if the supporting project management
engine is not built, probability of success is very low and there is no assurance of repeat success.
It is important for India Inc to identify the portfolio of different services in Cloud Computing
space and build the necessary project management assets ahead of the other countries. This is a
transformation journey and which country starts first and move fast will be the winner!

ASSET 3: Resource Capability to deliver Cloud Computing Services

All over the world, IT service providers have been facing serious challenges in getting best in
class talent in general. Considering the complexity and emerging status of Cloud Computing, it is
very important for India Inc to put innovative strategies to build the best in class talent. Capacity
building and competency building engines have to be built to offer best in class cloud computing
services.

References:
1) http://www.virtual-strategy.com/Features/Microsoft-and-Google-Cloud-Computing.

2) http://cloudslam09.com/

3) http://www.google.co.in/#hl=en&source=hp&q=abstract+for+cloud+computing

4) http://www-07.ibm.com/in/ibm/cloud/?ca=googleaw&gclid

5) http://en.wikipedia.org/wiki/Cloud_computing

6) PCQUEST – Before you move to cloud computing.