PRINCIPLES OF PROPERTY AND LIABILITY INSURANCE (3 Units)

INS 21
(Updated June 13, 2006—Latest Editions of Book Included)

DESCRIPTION

This course is intended to help individuals learn basic information concerning Property
and Liability Insurance. The first segment of the course covers the fundamentals of
insurance including types of insurers, institutions that provide insurance, how it is
regulated, and measurement of financial performance. The second segment includes
insurance operations, such as marketing, underwriting, and claims. The final segment
covers insurance contrasts, loss exposure, and risk management.

JUSTIFICATION

The course is one of four developed as a result of a request from the CEO of a large
insurance company in Oakland, California and his colleagues in the insurance industry
for community college involvement in providing basic insurance education. The four
courses were developed by the Business Education Statewide Advisory Committee
(BESAC) in a collaborative effort with the insurance industry. A Certificate of Insurance
is being created along with recommendations for an A.S. or A.A. Degree. A team of 15
community college individuals who were currently teaching insurance or involved in
insurance in some way reviewed and made recommendations for the courses,
certificate and degree.

COURSE CONTENT--Principles of Property and Liability Insurance

Insurance Defined
• Transfer System
• Business
• Contract

Providers of Insurance and Regulation

• Types of Insurers
• Insurance Regulation

Measurers of Financial Performance of Insurance

• Insurer Profitability
• Insurer Solvency
• Monitoring Financial Performance

Marketing
• Legal Role of an Insurance Agent
• Insurance Marketing Systems
• Compensation of Producers
• Advertising
• Marketing Management

1
 • Regulation of Insurance Producers

Underwriting
• Activities of Underwriting
• Underwriting Management
• Underwriting Process
• Regulation of Underwriting Activity

Claims
• Responsibilities of Claim Representative
• Types of Claim Representatives
• Claim Handling Process
• Establishing Loss Reserves
• Unfair Claim Practice Laws

Insurance Contracts
• Elements of a Contract
• Insurance Contracts
• Conditions Commonly Found in Property and Liability Insurance Policies

Property Loss Exposures and Policy Provisions

• Property Loss Expenses
• Property Insurance Policy Provisions

Liability loss Exposures and Policy Provisions

• Liability Loss Exposures
• Liability Insurance Policy Provisions

Managing Loss Exposures: Risk Management

• Risk Management Process
• Benefits of Risk Management

* Source: Property and Liability Insurance Principles, 4th Edition—Luthardt, Smith, and
Wiening, AICPCU

OBJECTIVES

As the successful completion of this course, students will be able to analyze, evaluate,
compare, and contrast the following concepts, characteristics, and techniques of
Property and Liability Insurance. They will be able to:
1. Define insurance as a transfer system, a business, and a contract
2. Describe types of insurers and insurance regulation
3. Identify measures of financial performance, such as profitability, solvency, and
monitoring financial performance
4. Explain marketing concepts, i.e., the legal role of an insurance agent, insurance
marketing systems, compensation of producers, advertising, marketing
management, regulation of insurance producers

2
 5. Describe underwriting activities, underwriting management, the underwriting
process, and the regulation of underwriting activity
6. Explain responsibilities of claim representatives, types of claim representatives,
the claim handling process, establishing loss reserves, and unfair claim practice
laws
7. Describe elements of a contract, insurance contracts, and conditions commonly
found in property and liability insurance policies
8. Describe loss expenses and property insurance policy provisions
9. Identify liability loss exposures and policy provisions
10. Explain the risk management process of benefits or risk management

INSTRUCTIONAL METHODS

This course will include a variety of instructional methods including: lecture, videos,
case studies, guest speakers, and role-playing. Collaborative projects will be
emphasized.

TEXTBOOKS

Highly Recommended: The textbooks listed below are highly recommended because
they have been most effective in providing information that has enabled students to
pass the insurance exams.

Luthardt, Smith & Wiening, Property and Liability Insurance Principles, 4th Ed.,
American Institute for Chartered Property Casualty Underwriters/Insurance Institute of
America Malvern, PA

INS 21 Course Guide: Property and Liability Insurance Principles, 4th Ed., American
Institute for Chartered Property Casualty Underwriters/Insurance Institute of America
(AICPCU), Malvern, PA, http://aicpcu.org/

RESOURCES

American Institute for American Institute for Chartered Property Casualty Underwriters
and Insurance Institute of America (AICPCU), http://aicpcu.org/

State of California Department of Insurance,

http://saverealmoney.com/insurance/california-insurance-department.htm

Insurance Research Council, a non-profit division of the American Institute for

Chartered Property Casualty Underwriters and the Insurance Institute of America,
http://www.ircweb.org/

Insurance Educational Association (IEA), http://www.ieatraining.com/

3
 PERSONAL INSURANCE (3 Units)
INS 22

DESCRIPTION

This course is intended to assist individuals in learning basic information regarding

personal insurance. In fact, this course would be of value to anyone majoring in
business or anyone who does not possess the knowledge to handle his/her personal
insurance needs. This course includes information about automobile insurance;
homeowners insurance; other residential insurance, such as fire and earthquake
insurance; marine insurance; other personal property and liability insurance; financial
planning; life insurance; and health insurance.

JUSTIFICATION

The course is one of four developed as a result of a request from the CEO of a large
insurance company in Oakland, California, and his colleagues in the insurance industry
for community college involvement in providing basic insurance education. The four
courses were developed by the Business Education Statewide Advisory Committee
(BESAC) in a collaborative effort with the insurance industry. A Certificate of Insurance
is being created along with recommendations for an A.S. or A.A. Degree. A team of 15
community college individuals who were currently teaching insurance or involved in
insurance in some way reviewed and made recommendations for the courses,
certificate and degree.

COURSE CONTENT--Personal Insurance

Personal Insurance Overview

• Loss Exposures of Individual and Families
• Personal Risk Insurance
• Types of Personal Insurance Policies

Automobile Insurance and Society

• Problems Associated with Automobile Insurance
• Compensation of Automobile Victims
• No-Fault Automobile Insurance
• Automobile Insurance for High-Risk Drivers
• Regulation and Rating of Personal Automobile Insurance

Personal Automobile Policy

• Personal Automobile Policy Overview
• Part A—Liability Coverage
• Part B—Medical Payments Coverage
• Part C—Uninsured Motorists Coverage
• Part D—Coverage for Damage to Automobiles
• Parts E and F—Personal Automobile Policy Conditions

4
Homeowners Insurance: Section 1
• How the Homeowners Policy Evolved
• The Homeowners 3 Special Form (HO-3)

Homeowners Variations, Endorsements, and Rating: Section 2

• Variations in ISO Homeowners Forms
• AAIS Homeowners Forms
• Company-Specific Forms
• State-Specific Forms
• Endorsements That Modify ISO Forms
• Developing a Homeowners Premium

Other Residential Insurance

• Dwelling Policies
• Mobilehome Coverage
• Personal Insurance for Farms and Ranches
• Flood Insurance
• Insurance for Hard-To-Insure Residences
• Earthquake Insurance (added)

Other Personal Property and Liability Insurance

• Inland Marine Floaters
• Personal Watercraft Insurance
• Personal Umbrella Liability Insurance

Personal Loss Exposures and Financial Planning

• Personal Loss Exposure
• Planning for the Future
• Investing to Attain Financial Goals
• Retirement Planning
• Tax-Deferred Retirement Plans
• Individual Annuities
• Social Security

Life Insurance
• Premature Death
• Need for Life Insurance
• Determining the Amount of Life Insurance to Own
• Types of Life Insurance
• Life Insurance Contractual Provisions
• Additional Life Insurance Benefits
• Life Insurance Underwriting
• Group Life Insurance

Health and Disability Insurance

• Healthcare Problems in the United States
• Providers of Private Health Insurance
• Basic Medical Expense Coverage
5
 • Providers of Private Health Insurance
• Basic Medical Expense Coverage’s
• Major Medical Insurance
• Important Group Health Insurance Provisions
• Dental Insurance
• Long-Term Care Insurance
• Managed Care Plans
• Disability Income Insurance
• Government Health Insurance and Healthcare Programs

* Source: Personal Insurance, First Edition (2004)— Wiening, Rejada, Luthardt,

Ferguson,, American Institute for Chartered Property Casualty
Underwriters/Insurance Institute of America.

OBJECTIVES

As the successful completion of this course, students will be able to analyze, evaluate,
compare, and contrast the following concepts, characteristics, and techniques of
Personal Insurance:
1. Discuss loss exposures, personal risk insurance, and types of personal
insurance policies
2. Explain problems associated with insurance, such as no-fault insurance, high-risk
drivers, compensation of victims, regulation and rating of automobile insurance
3. Define Parts of automobile coverage, i.e., Liability, Medical Payments, Uninsured
Motorists, Coverage for Damage to Automobiles, and Personal Automobile
Policy Conditions
4. Evaluate Homeowners Insurance as it relates to the policies--variations,
endorsements and ratings
5. Investigate residential insurance concerning polices that include disasters such
as earthquakes, floods, fires, and other similar events
6. Identify other catastrophes that include liability for events such as marine
floaters, watercraft policies, and umbrella liability insurance
7. Discuss financial planning as it impacts personal loss, social security, retirement
plans, and annuities
8. Explain the need or life insurance as it affects premature death and the need for
life insurance
9. Discuss health care problems in the United States and the need for health and
disability insurance and the options one has for coverage such as major medical,
dental, long-term care, disability insurance, etc.

INSTRUCTIONAL METHODS

This course will include a variety of instructional methods including: lecture, videos,
case studies, guest speakers, and role-playing. Collaborative projects will be
emphasized.

6
TEXTBOOKS

(The textbooks listed below are highly recommended because they have been most
effective in providing information to enable students to pass the insurance exams.)

Highly Recommended: Wiening, Rejada, Luthardt, & Ferguson, Personal Insurance,

1st Ed. (2004)., American Institute for Chartered Property Casualty
Underwriters/Insurance Institute of America, Malvern, PA

American Institute for Chartered Property Casualty Underwriters/Insurance Institute of

America INS 21 Course Guide: Personal Insurance, 3rd Ed., Malvern, PA

RESOURCES

American Institute for American Institute for Chartered Property Casualty Underwriters
and Insurance Institute of America (AICPCU), http://aicpcu.org/

State of California Department of Insurance,

http://saverealmoney.com/insurance/california-insurance-department.htm

Insurance Research Council, a non-profit division of the American Institute for

Chartered Property Casualty Underwriters and the Insurance Institute of America,
http://www.ircweb.org/

Insurance Educational Association (IEA), http://www.ieatraining.com/

7
 COMMERCIAL INSURANCE (3 Units)
INS 23

DESCRIPTION

This course is intended to help individuals learn basic information regarding the whole
area of Commercial Insurance. Covered in this course is information concerning
commercial property insurance, business income insurance, commercial crime
insurance, equipment breakdown insurance, inland and ocean marine insurance,
commercial general liability insurance, commercial automobile insurance, business
owners policies and farm insurance, workers compensation and employers liability
insurance, and other miscellaneous coverage.

JUSTIFICATION

The course is one of four developed as a result of a request from the CEO of a large
insurance company in Oakland, California and his colleagues in the insurance industry
for community college involvement in providing basic insurance education. The four
courses were developed by the Business Education Statewide Advisory Committee
(BESAC) in a collaborative effort with the insurance industry. A Certificate of Insurance
is being created along with recommendations for an A.S. or A.A. Degree. A team of 15
community college individuals who were currently teaching insurance or involved in
insurance in some way reviewed and made recommendations for the courses,
certificate and degree.

COURSE CONTENT--Commercial Insurance

Introduction to Commercial Insurance

• Insurance as Risk Management Technique
• Lines of Business
• Commercial Insurance Policies

Commercial Property Insurance—Part I

• Policies Providing Commercial Property Coverage
• Introduction to Commercial Property Coverage
• Building and Personal Property Coverage Form
• Insuring Fluctuating Values
• Blanket Insurance

Commercial Property Insurance—Part II

• Cause-of-Loss Forms
• Other Commercial Property Coverage Forms
• Endorsements
• Commercial Property Conditions
• Rating Commercial Property Coverage

8
Business Income Insurance
• Business Income Loss Exposure
• Business Income Coverage Forms
• Other Forms and Endorsements
• Rating Business Income Coverage
Commercial Crime Insurance
• ISO Commercial Crime Program
• Financial Institution Bonds

Equipment Breakdown Insurance

• Insuring Agreements
• Exclusions
• Limits of Insurance
• Conditions

Inland and Ocean Marine Insurance

• Development of Inland Marine Insurance
• Inland Marine Exposures and Insurance
• Ocean Marine Exposures and Insurance
o Coverage A (Bodily Injury and Property Damage Insurance)
o Coverage B (Personal and Advertising Injury Liability
o Coverage C (Medical Payments)

Commercial General Liability Insurance, Part I

• Liability Loss Exposures
• Commercial General Liability Insurance Overview

Commercial General Liability Insurance, Part II

• Injured Party(ies)
• Limits of Insurance
• CGL Conditions
• Claims-Made CGL Coverage Form
• CGL Endorsements
• Rating CGL Coverage
• Miscellaneous Liability Coverage Forms

Commercial Automobile Insurance

• Automobile Loss Exposures
• Business Automobile Coverage Form
• Garage Coverage Form
• Motor Carrier Coverage Form
• Rating Commercial Automobile Insurance

Business Owners Policies and Farm Insurance

• Business Owners Policies
• Farm Insurance

Workers Compensation and Employers Liability Insurance

9
 • Workers Compensation Statures
• Workers Compensation and Employers Liability Policy
• Rating Workers Compensation Insurance

Miscellaneous Coverage
• Excess and Umbrella Liability Insurance
• Professional Liability Insurance
• Aircraft Insurance
• Environmental Insurance
• Coverage for Foreign Operations
• Surety Bonds

Source: Commercial Insurance, 1st Edition—Flitner & Trupin, American Institute for
Chartered Property Casualty Underwriters/Insurance Institute of America

OBJECTIVES

As the successful completion of this course, students will be able to analyze, evaluate,
compare, and contrast the following concepts, characteristics, and techniques of
Property and Liability Insurance. They will be able to:
1. Define commercial insurance as a risk management technique, lines of business
involved, and commercial insurance policies
2. Explain policies providing commercial property coverage, building and personal
property coverage forms, insuring fluctuating values, and blanket insurance
3. Describe cause-of-loss forms, other commercial property coverage forms,
endorsements, commercial property conditions, and rating commercial property
coverage
4. Explain business income loss exposure, business income coverage forms, other
forms and endorsements, and rating business income coverage
5. Describe commercial crime insurance as it relates to ISO commercial crime
program and financial institution bonds
6. Explain equipment breakdown insurance including insuring agreements,
exclusions, limits of insurance, and conditions
7. Describe the development of inland and ocean marine insurance, inland marine
exposures and insurance, ocean marine exposures and insurance
8. Explain liability loss exposures, commercial general liability insurance including
insured party(ies), limits of insurance. CGL conditions, Claims-made CGL
coverage form, CGL endorsements, rating CGL coverage and miscellaneous
liability coverage forms
9. Describe commercial automobile insurance as it relates to automobile loss
exposures, business automobile coverage forms, garage coverage forms, motor
carrier coverage forms, and rating commercial automobile insurance
10. Define business owners policies and farm insurance including business owners
policies and farm insurance
11. Explain workers compensation and employers liability insurance as it relates to
workers compensation statures, workers compensation and employers liability
policy, and rating workers compensation insurance

10
 12. Describe miscellaneous coverage for express and umbrella liability insurance,
professional liability insurance, aircraft insurance, environmental insurance,
coverage for foreign operations, and surety bonds

INSTRUCTIONAL METHODS

This course will include a variety of instructional methods including: lecture, videos,
case studies, guest speakers, and role-playing. Collaborative projects will be
emphasized.

TEXTBOOKS

Highly Recommended: (The textbooks listed below are highly recommended because
they have been most effective in providing information to enable students to pass the
insurance exams.)

Commercial Insurance, 1st Edition—Flitner & Trupin, American Institute for Chartered
Property Casualty Underwriters/Insurance Institute of America Institute Insurance
Research Council, Malvern, PA, 2002

American Institute for Chartered Property Casualty Underwriters/Insurance Institute of

America INS 23 Course Guide: Commercial Insurance, 4th Ed., Malvern, PA, 2002

RESOURCES

American Institute for American Institute for Chartered Property Casualty Underwriters
and Insurance Institute of America (AICPCU), http://aicpcu.org/

State of California Department of Insurance,

http://saverealmoney.com/insurance/california-insurance-department.htm

Insurance Research Council, a non-profit division of the American Institute for

Chartered Property Casualty Underwriters and the Insurance Institute of America,
http://www.ircweb.org/

Insurance Educational Association (IEA), http://www.ieatraining.com/

11
 INTRODUCTION TO INSURANCE
INS (1 unit)

DESCRIPTION

The purpose of the course is to give students a basic background of the modern
property/casualty insurance system, how insurance products and services are
distributed to the consumer, how insurance company departments function, how
reinsurance is used to create an insurance company and insure large property and high
liability values/limits, an understanding civil laws or tort and contract, review the basic
commercial and personal ISO insurance contracts, and understand the importance of
the risk management process.

JUSTIFICATION

Few community college offer insurance certificates or majors in California. A survey of

31 insurance companies throughout the state revealed 94 percent indicated they felt
that have community colleges involved in insurance education and that they would
support the instruction. This Introduction to Insurance course is designed as a basic
overview of insurance for those who have little or no knowledge of insurance but who
wish to enter the field of insurance.

COURSE CONTENT

Objectives: At the conclusion of the course, students will be able to:

• Explain this history of insurance, define terminology such as stock, mutual, direct
writing insurance companies, admitted/non-admitted companies; agent vs.
broker, and the benefits of the insurance industry
• Explain and illustrate how insurance is used to create an insurance company
• Describe, illustrate, or explain the following concepts: principles of indemnity,
valued policy, liability limits (split and single BI/PD), loss ratios, occurrence
liability form, risk peril, risk management, etc.
• Explain and illustrate the civil law system and how insurance liability contacts
protect families and organizations from Civil Law risks and negligence, intentional
acts, strict liability, and contracts.
• Describe basic ISO insurance forms for Commercial Property, Commercial
General Liability, Commercial Auto, Homeowners, Personal Auto Policy, Crime,
Umbrella insurance contracts, etc.
• Explain the importance of risk management and cost of risk to a business
• Identify other educational programs or industr4y courses for more specific
information a topic or concept reviewed in the course
• Apply the practical knowledge learned in this course to day-to-day business
activities

12
Course Content

Property/Casualty Distribution System including

• Insurance and the Economy
• Insurance Company Regulation
• Stock and Mutual Insurance Companies
• Direct Writer Insurance Company
• Direct Marketing Company
• Insurance and the Internet
• Insurance Services Office (ISO)
•
Reinsurance: Creating an Insurance Company

Insurance Company Departments/Structure

• Underwriting
• Claim Department
• Marketing Department
• Loss Control Department

Basic Insurance Concepts

• Principle of Indemnity and Insurance Contracts

Valuations
• Valued Policy/Replacement Cost Value/Actual Cash Value
• First Party and Third Party Claim Forms
• Limits-Commercial, General Liability
• Loss Ratio
• Occurrence Liability Form
• Risk

Civil Law

Common Law
• Statutory and Common Law
- Contract Law (Civil Law Category)
• Tort Law (Civil Law Category)
Tort Law-Intentional Acts
Tort Law-Unintentional Acts (Negligence)
Tort Law-Strict Liability
Medical Payments

ISO Insurance Contracts

Commercial Lines ISO Forms

• Building and Personal Property Coverage Form
• Commercial Property Causes of Loss Forms
• Commercial General Liability Forms
• Business Auto Coverage Form
13
Personal Lines Contracts

• Personal Auto and Homeowner ISO Forms

• ISO Homeowners Policy
• ISO Homeowners Three-Policy HO-3
• HO-3 Section I (Property Coverages)
• HO-3 Section II (Liability/Medical Payment Coverages
• HO-3 Declarations Page
• Section II: Personal Liability and Medical Payments

Risk Management and Business

• Cash Flow > Assets and People > Sr. Mgmt. & Business Mission Goals

Other Insurance Contracts and Summary Comments

• Worker’s Compensation
• Umbrella Policy

TEXTBOOK

Highly Recommended: (The textbook listed below is highly recommended because it

has been most effective in providing information to enable students to pass the
insurance exams.)

Orientation to Property/Casualty Insurance, Insurance Educational Association, 2006.

RESOURCES

American Institute for American Institute for Chartered Property Casualty Underwriters
and Insurance Institute of America (AICPCU), http://aicpcu.org/

State of California Department of Insurance,

http://saverealmoney.com/insurance/california-insurance-department.htm

Insurance Research Council, a non-profit division of the American Institute for

Chartered Property Casualty Underwriters and the Insurance Institute of America,
http://www.ircweb.org/

Insurance Educational Association (IEA), http://www.ieatraining.com/

14
 CODE AND ETHICS
INS 2 (1 unit)
(Developed September, 2005)

DESCRIPTION

This Code and Ethics course is designed for insurance majors. It addresses ethical
considerations one must support in order to succeed in business, specifically in the
insurance industry. The course presents ethical issues with which employees working
in insurance offices will be involved.

JUSTIFICATION

While the three major insurance courses that are offered in the Insurance Major include
ethical concepts, several members of the insurance original committee suggested that a
short introductory course on Code and Ethics should be a part of the major. This
suggestion was approved by the 21-person statewide Insurance Committee and the
California Community College Statewide Insurance Advisory Committee, which consists
of both business representatives and community college personnel.

COURSE CONTENT—Code and Ethics

The one-unit course will cover topics on business ethical behavior and ethics unique to
the Insurance Industry. Included in the course will be a series of Case Studies regarding
ethical behavior in the field of insurance.

From ethics textbooks to those who write about articles specific to the insurance
industry, there is no clear message as to how one teaches another individual to become
ethical. In her research study, “Promises, Promises: Ethics in the Insurance Industry,”
Rinetti (2001) suggests that “The ethics code should become a living part of everyday
work life, a compass that guides workers as they wrestle with large and small ethical
demands.” Based on the findings, the author further asserts that equally important as
sales training is ethics training.

I. Definition of Ethics
A. Business Ethics
B. Ethics and the Corporate Environment
C. Insurance Ethics

II. The Law and Ethics

A. The Legal Framework
B. State Role in Insurance Regulation
C. Federal Role in Insurance Regulation
D. Other Laws and Regulations
15
III. Insurance Agents
A. Agents and Agency Principles
B. Types of Agent Authority
C. Implications and Obligations of Agency/Agents

IV. Ethical Principles

A. Characteristics of a Professional
B. Requirements of a Professional
C. Professional Behavior
D. Responsibilities of Professionalism
E. Ethical Obligations

VI. Professionalism in Insurance

A. Professional Associations
B. Attributes of Professionalism
C. Codes of Ethics

OBJECTIVES

As the successful completion of this course, students will be able to analyze, evaluate,
compare, and contrast the following concepts, characteristics, and techniques of
Property and Liability Insurance. They will be able to:

1. Define ethics in a general business context

2. Explain ethical behavior as it relates to the insurance industry
3. Compare ethical behaviors among several corporations
4. Define ethics in insurance organizations
5. Describe the legal framework of insurance organizations
6. Explain the state role in insurance regulation
7. Describe the Federal role in insurance regulation
8. Discuss other laws and regulations that may affect the insurance industry
9. Explain agents and types of agent authority
10. Discuss implications and obligations of agency/agents
11. Describe the characteristics/requirements of a professional insurance employee
12. Illustrate examples of professional behavior
13. Describe the responsibilities and ethical obligations of an insurance professional
14. List several professional association that have Codes of Ethics
15. List examples of Codes of Ethics
16. Describe ethical characteristics that are needed in an insurance agency
17. Describe a personal Code of Ethics

16
INSTRUCTIONAL METHODS

This course will include a variety of instructional methods including: lecture, videos,
case studies, guest speakers, and role-playing. Collaborative projects will be
emphasized.

TEXTBOOKS:

Code of Professional Ethics of the American Institute for Chartered Property Casualty
Underwriters (7th ed.). (2002). Malvern, PA: American Institute for Chartered
Property Casualty Underwriters.

Duska, R. F. (2003). Ethics for the financial services professional. Bryn Mawr, PA: The
American College.

Desjardins, J. (2003). An introduction to business ethics. New York, NY: McGraw-Hill

Higher Education.

Vasquez, M. G. (2006). Business ethics: Concepts and cases, (6th ed.) ,Upper Saddle
River, NJ: Pearson Prentice Hall.

RESOURCES

American Institute for CPCU and Insurance Institute of America. Retrieved

September 5, 2005, from http://www.aicpcu.org/

Center for the Study of the Code of Ethics in the Professions. Retrieved August 30,
2005, from http://ethics.iit.edu/codes

Cordell, David M. (2004, May). Insurance, ethics and the golden rule. Journal of
Financial Planning. Retrieved August 30, 2005, from
http://www.fpanet.org/journal/articles/2004_Issues/jfp0504-art4.cfm

American Institute for CPCU and Insurance Institute of America. Retrieved September
5, 2005, from http://www.aicpcu.org/

Ethics in business education. (2005, January). Keying In 15,(3)

Ethics in Insurance (1996-2000). Retrieved August 30, 2005, from

http://www.insurancece.com/self_study/ethics.html

Glenn, J. (2004, October). Making sense of ethics. Business Education Forum 59(1),
10-13.

Institute for Insurance Ethics. Retrieved September 6, 2005, from

http://katie.cob.ilstu.edu/ethical.html

17
MacDonald, Chris, Creating a code of ethics for your organization. Retrieved August
30, 2005, from http://www.ethicsweb.ca/codes/

Rinetti, Marhta (2001). Promises, promises: Ethics in the insurance industry. Retrieved
September 6, 2005, from http://katie.cob.ilstu.edu/IIEthics/ethicsMR2001.doc

State of California Department of Insurance. (2004 June 24). Retrieved August 30,
2005, from http://www.insurance.ca.gov/

Van Wyhe, P. (1996-2000). Ethics in Insurance. Retrieved August 30, 2005, from
http://www.insurancece.com/resources/articles/a12ethics.html

18
 Appendix
(Sample of a Code of Ethics Statement)

CODE OF ETHICS AND STANDARDS

OF PROFESSIONAL CONDUCT

In keeping with the purpose set forth in Article II, 4. of the Constitution, the Association
endorses the following statement of ethics and standards of professional conduct for
member representatives:

A. The representative's conduct shall be marked by integrity and dignity, and he or

she shall expect and encourage such conduct by others.
B. The representative is expected to act with competence and to strive to maintain
and improve both personal competence and that of others.
C. The representative must understand and support their organization's objectives
and policies, be able to interpret them to others, and contribute to the formulation
and evaluation of such objectives and policies.
D. The representative's conduct shall reflect due regard for possible conflicts of
interest. He or she shall be prepared to assist in the clarification of possible
conflicts of interest that may arise in the organization which he or she represents,
and to this end shall refrain from accepting duties, incurring obligations,
accepting gifts or favors of monetary value, or engaging in private business or
professional activities where there is, or would appear to be, a conflict between
the representative's private interests and the interests of the organization which
he or she represents.
E. The representative shall foster the development of professional standards among
colleagues in his or her organization and within the profession of Risk, Insurance
and Employee Benefits Management.

--University Risk Management & Insurance Association,

http://www.urmia.org/ethics.htm

19
 INTERNSHIP IN INSURANCE
INS 3 (1 unit)

This one-unit internship will be carried out in a local insurance company and will follow
the guidelines of the Solano Community College.

20