Professional Documents
Culture Documents
The scope of services for FM varies base on organisation specific requirement. It is likely
to be case-specific by nature and generally covers all aspects of non core activities within
the organisation. Practically, it deals with the diversities of facility, organizations,
business sector, surrounding environment, context, and circumstances (Chotipanich,
2004).
FM is the process of managing all aspects of real estate and facility assets from
acquisition to disposition. The domain of FM has been wider than the past. FM
encompasses workplace, facility, support service, property, corporate real estate, and
infrastructure. Today, FM involves in the management of organisation’s facility resources
and support services at three levels; strategic, operational and tactical.
Finally the tactical management level will be focusing on key functions to achieve the
operational efficiency and effectiveness in the delivery of the FM scope of works. In FM,
the common tools used to achieve this objective are the performance management system
using service level agreement and key performance indicators. Value enhancement
programme (e.g. utilisation of building automation system, supervisory control and data
acquisition system, and online system performance monitoring equipment) and
implementation of computerized maintenance management system (CMMS) are seen to
be the key factor in achieving the highest return in FM investment.
e. Custodial Services
General Cleaning (including internal and external/building
façade)
Landscape and Ground Maintenance
Pest and Domestic Animal Control
Hygiene Services (including sanitary bin and disposal)
Solid Waste Disposal
f. Support Services
Event Facilitation
Catering services
Facilities Security Services
There seem to be an overlapping function between the various service functions within
the support services. However this may differ depending on the influence by culture,
business objective, and nature of that organisation.