Jet Airways 

is a major Indian airline based in Mumbai, Maharashtra. It is India's largest airline and the market leader

in the domestic sector. It operates over 400 flights daily to 67 destinations worldwide. Its main hub is Chhatrapati

Shivaji International Airport, with secondary hubs at Delhi, Chennai, Bengaluru, Pune and Kolkatta.[1] It has an

international hub at Brussels Airport, Belgium. Jet Airways is owned by Naresh Goyal.

Naresh Goyal (Hindi: नरे श गोयल, Punjabi: ਨਰੇਸ਼ ਗੋਯਲ, born December 23, 1950) is an Indian businessman and

founder Chairman of Jet Airways. He started operating Jet Airways in 1993. Following the 2005 IPO of Jet

Airways, Forbes magazine declared him the 16th richest person in India with a net worth of $1.9 billion.

He took over Air Sahara giving his company 32% of the Indian travel market.

He has over 25 years of experience in the civil aviation sector. Under his leadership, Jet Airways has emerged as one

of India's most preferred airlines.[citation needed] Following the bad times in the airline industry in the second half of 2008,

Naresh Goyal joined hands with his prominent rival Vijay Mallya's Kingfisher Airlines in October 2008, entering into an

agreement that would rationalize the operation of routes, sharing of codes, prices and availability, fuel management

and ground handling, thus making Jet Airways-Kingfisher not only the largest market player, but also enabling both

the airlines that would otherwise head for a collapse to economize and save. The Competition Commission of India

has launched an inquiry if this arrangement is anti-competitive.

Contents

 [hide]

1 History

o 1.1 Early years

o 1.2 Air Sahara

buyout

o 1.3 Present

2 Corporate affairs and

identity

o 2.1 Head office

o 2.2 Subsidiarie

3 Destinations

o 3.1 Codeshare

agreements

4 Fleet
 o 4.1 Retired

o 4.2 Livery

5 Services

o 5.1 Cabin

o 5.2 Airport

lounges

o 5.3 Frequent-

flyer program

6 Awards and

achievements

7 Incidents and accidents

8 See also

9 References

10 External links

[edit]History

[edit]Early years

Jet Airways was incorporated as an air taxi operator on 1 April 1992. It started Indian commercial airline operations

on 5 May 1993 with a fleet of four leasedBoeing 737-300 aircraft. In January 1994 a change in the law enabled Jet

Airways to apply for scheduled airline status, which was granted on 4 January 1995. It began international operations

to Sri Lanka in March 2004. The company is listed on the Bombay Stock Exchange, but 80% of its stock is controlled

by Naresh Goyal (through his ownership of Jet’s parent company, Tailwinds). It has 10,017 employees (as at March

2007).[3]

Jet Airways

Type Public (BSE: JETAIRWAYS

Industry Transportation

Founded 1 April 1992

Headquarters Mumbai, Maharashtra, India

Area served Africa, Asia, Europe and North America

  Naresh Goyal, Founder &Chairman
Key people
 Nikos Kardassis, CEO

Services  Airlines & Aviation

 Airline Catering & Foodservice

 Ground Handling Services

 Services

Revenue   10,622.92 crore (US$2.31 billion)(2009-10) [4]

Employees 10,017 (2007)

Subsidiaries JetLite

Website JetAirways.com

Naresh Goyal – who already owned Jetair (Private) Limited, which provided sales and marketing for foreign airlines in

India – set up Jet Airways as a full-service scheduled airline to compete against state-owned Indian Airlines. Indian

Airlines had enjoyed a monopoly in the domestic market between 1953, when all major Indian air transport providers

were nationalised under the Air Corporations Act (1953), and January 1994, when the Air Corporations Act was

repealed, following which Jet Airways received scheduled airline status.

[edit]Air Sahara buyout

In January 2006 Jet Airways announced that it would buy Air Sahara for US$500 million in an all-cash deal, making it

the biggest takeover in Indian aviation history. The resulting airline would have been the country's largest[5] but the

deal fell through in June 2006.

On 12 April 2007 Jet Airways agreed to buy out Air Sahara for INR14.5 billion (US$340 million). Air Sahara was

renamed JetLite, and was marketed between a low-cost carrier and a full service airline. In August 2008 Jet Airways

announced its plans to completely integrate JetLite into Jet Airways.[6]

[edit]Present

In October 2008 Jet Airways laid off 1,900 of its employees, resulting in the largest lay-off in the history of Indian

aviation.[7] However the employees were later asked to return to work; Civil Aviation Minister Praful Patel said that the

management reviewed its decision after he analysed the decision with them.[8][9]

In October 2008 Jet Airways and rival Kingfisher Airlines announced an alliance which primarily includes an

agreement on code-sharing on both domestic and international flights, joint fuel management to reduce expenses,

common ground handling, joint utilisation of crew and sharing of similar frequent flier programmes.[10]

On 8 May 2009 Jet Airways launched its low-cost brand, Jet Konnect. The decision to launch a new brand instead of

expanding the JetLite network was taken after considering the regulatory delays involved in transferring aircraft from

Jet Airways to JetLite, as the two have different operator codes. The brand was launched on sectors that had 50% or
less load factor with the aim of increasing it to 70% and above. Jet officials said that the brand would cease to exist

once the demand for the regular Jet Airways increases.[11]

According to a PTI report, for the third quarter of 2010, Jet Airways (Jet+JetLite) had a market share of 26.9% [12] in

terms of passengers carried, thus making it a market leader in India, followed by Kingfisher Airlines with 19.9% .

[edit]Effects of recession

The recession forced Jet Airways to discontinue the following routes: Ahmedabad–London, Amritsar–

London, Bangalore–Brussels and Mumbai–Shanghai–San Francisco. It also had to put an indefinite delay on its

expansion plans. Jet Airways was forced to lease out seven of its ten Boeing 777-300ERs to survive the financial

crunch. Due to the recession all flights to North America were operated on an Airbus A330-200 replacing the Boeing

777-300ERs. It also had to sell a brand new, yet-to-be-delivered Boeing 777-300ER in 2009 and had to defer all new

aircraft deliveries by at least two years. The airline plans to restore the Mumbai-Shanghai route by end the of 2011.[13]

[edit]Corporate affairs and identity

[edit]Head office

Jet Airways's head office is the S.M. Center, a rented, unmarked six storey building in Andheri, Mumbai.[14][15] In 2008

Robyn Meredith of Forbes said that the complex was "as shabby as [Jet Airways CEO Naresh] Goyal's home is posh"

and that the complex was "in need of a fresh coat of paint". Meredith also said that the complex was 15 minutes

driving time from Chhatrapati Shivaji International Airport.[15]

[edit]Subsidiaries
[edit]JetLite

JetLite was established as Sahara Airlines on 20 September 1991 and began operations on 3 December 1993 with

two Boeing 737-200 aircraft. Initially services were primarily concentrated in the northern sectors of India, keeping

Delhi as its base, and then operations were extended to cover all the country. Sahara Airlines was rebranded as Air

Sahara on 2 October 2000. On 12 April 2007 Jet Airways took over Air Sahara and on 16 April 2007 Air Sahara was

renamed as JetLite. JetLite operates a fleet of mixed owned–leased Boeing 737 Next Generation aircraft

and Bombardier CRJ-200ER.

[edit]Jet Konnect

Jet Konnect is the low-cost brand of India-based Jet Airways. It was launched on 8 May 2009, and shares the same

airline code and callsign as Jet Airways. It operates a mixed fleet of ATR 72-500sand Boeing 737-800s.

[edit]Destinations

Main article: Jet Airways destinations

Jet Airways serves 47 domestic destinations and 24 international destinations[16] in 19 countries across

southern Africa, Asia, Europe and North America. Short-haul destinations are served usingBoeing 737 Next

Generation. ATR 72-500s are used only on domestic regional routes, while long-haul routes are served using
its Airbus A330-200 and Boeing 777-300ER aircraft. London, England was the airline's first long-haul destination and

was launched in 2005.

Since 2007 Jet Airways has had a scissors hub at Brussels Airport in Belgium for onward trans-atlantic connections

to Canada and the United States.

[edit]Codeshare agreements

Jet Airways has codeshare agreements with the following airlines[17]:

 Air Canada  Brussels  Kenya

 Alitalia [18] Airlines Airways

 All Nippon  Etihad  Malaysia

Airways Airways Airlines

 American  Gulf Air  Qantas

Airlines  JetLite  United

Airlines

In addition to the above, Jet Airways has frequent flyer agreements with the following airlines:[19]

 Air France  Drag  South African Airways

 Austrian onair  Swiss International

Airlines  Emir Airlines

 BMI ates  Turkish Airlines

 Cathay  KL  Virgin Atlantic

Pacific M Airways

 Delta Air  Luft

Lines hansa
[edit]Fleet

Airbus A330-200 landing at Birmingham International Airport.

 ATR 72-500

Boeing 737-700 taking off from theCochin International Airport

Jet Airways Boeing 777-300ER at San Francisco International Airport.

The Boeing customer code for Jet Airways is 5R. The airline is known for constantly maintaining its average fleet age

below 10 years with regular phasing out of aircraft which are over 10 years of age.

As of December 2010, the Jet Airways fleet consists of the following aircraft with an average age of 5.4 years:[20][21][22]
[23]

Jet Airways Fleet

Passengers Notes
In Order
Aircraft
Service s
P J Y Total

Airbus A330-200 12 5 19 10 owned

0 30 226
0 Two dry-leased from ILFC

0 18 23 254
 6

All leased from Intrepid Aviation Group

Airbus A330-300 – 5 TBA
Deliveries starting 2011[24]

ATR 72-500 20 0 0 0 62 62 All are dry-leased

10 6 owned
Boeing 737-700 11 0 0 16 118
2 5 dry leased

13
0 16 154
8
18 owned
Boeing 737-800 44 7
24 dry leased
16
0 8 170
2

13
Boeing 737-900 2 – 0 28 166 Both owned
8

27 4 dry leased to Turkish Airlines

Boeing 777-300ER 10 2 8 30 312
4 3 dry leased to Thai Airways International

Boeing 787-8 – 10 TBA Deliveries starting 2014[25]

Total 99 29

[edit]Retired

Jet Airways previously operated the following aircraft:

Jet Airways Retired Fleet

In service
Aircraft Operated Replacement Notes
from

Airbus A340- Airbus A330-200

3 2005–2007 All were dry leased.
300E Boeing 777-300ER

Boeing 737-300 4 1993–1999 All were dry leased.

Boeing 737-400 16 1995–2010 Boeing 737 Next Generation 12 were dry leased.

Boeing 737-500 5 1996–2001 All were dry leased.

Total 28

[edit]Livery
1993–2007

Jet Airways Airbus A340-300E atLondon Heathrow Airport in 2005 with the 1993-2007 livery
 Jet Airways Boeing 777-300ER with the present livery

Jet Airways' original livery was Navy Blue, Light Grey and Chrome Yellow. The top and bottom of the aircraft were

painted in light grey and had the flying sun logo in the navy blue background.

2007–present

Jet Airways' current livery was introduced in 2007.[26] The design retained the dark blue and gold-accented colour

scheme of Jet Airways' previous corporate identity, along with the airline's "flying sun" logo.[26] The new livery, created

with Landor Associates, added yellow and gold ribbons. A new yellow uniform was simultaneously introduced,

created by Italian designer Roberto Capucci.[26] Jet Airways introduced its new identity in conjunction with a global

brand re-launch which included new aircraft and seating.[26]

[edit]Services

[edit]Cabin
[edit]Domestic & international short haul

Boeing 737 Next Generation aircraft are configured in and Economy Classes. Some Boeing 737s have and all

Economy Class cabin layout. The ATR 72-500have Economy class configuration only.

Première

The Première features 40-inch extra-wide seats with a personal Widescreen LCD attached to each seat. The

Première cabin is configured in a 2-2 abreast pattern.

Economy Class

Jet Airways Economy class on its Boeing 737 Next Generation features 30-inch seat pitch with personal Widescreen

LCD behind each seat. Jet Airways was the World's first airline to introduce in-flight entertainment systems on

the Boeing 737 aircraft. The Economy class cabin is configured in a 3-3 abreast pattern on the Boeing 737 Next

Generation and 2-2 abreast pattern on the ATR 72-500.

[edit]International long haul

 First Class on board the Boeing 777-300ER

With the arrival of its new Airbus A330-200 and Boeing 777-300ER aircraft, Jet Airways has introduced a new cabin

with upgraded seats in all classes. The Airbus A330-200 aircraft have two classes: Première and Economy. The

Boeing 777-300ER aircraft has three classes of service: First, Première (Business), and Economy. Jet Airways has a

three-star rated First and Business Class, and is in the top twenty-five business classes reviewed by Skytrax.

Economy class has been reviewed as a three-star product by Skytrax. Being a Full Service Airline, meals are served

on all classes of travel.

First Class

First class is available on all Boeing 777-300ER aircraft. All seats convert to a fully-flat bed, similar to Singapore

Airlines first class seat but much smaller. It was the twenty-second airline in the world to have private suites. All seats

in First have a 23-inch widescreen LCD monitor with audio-video on-demand systems (AVOD), BOSE noise

cancelling headphones, in seat power supply, and USB ports etc. Jet Airways is the first Indian airline to offer fully-

enclosed suites on its aircraft; each suite has a closable door, making for a private compartment. Skytrax consumer

airline reviewers recently rated Jet Airways First Class as being 14th best in the world.

Première

Première on board the Boeing 777-300ER

Première (Business Class) on the Airbus A330-200 and Boeing 777-300ER international fleet has a fully-flat bed with

AVOD entertainment. Seats are configured in a herringbone pattern (1-2-1 on the Boeing 777-300ER, and 1-1-1 on

the Airbus A330-200), with each seat offering direct access to the aisle. Première seats on the A330-200s leased
from ILFC are configured differently in a 2-2-2 non-herringbone pattern. Each Première Seat has a 15.4-inch flat

screen LCD TV with AVOD. USB ports and in-seat laptop power are provided. All seats are standard recliner

business-class seats with a few newer aircraft with electronic recline and massager.

Economy Class

Economy class on Jet's A330-200/777-300ER aircraft has 32-inch seat pitch. Seats on the A330-200/777-300ER

have a "hammock-style" net footrest. The cabin is configured in 2-4-2 abreast on the Airbus A330-200, 3-3-3 on the

Boeing 777-300ER. Each Economy seat on the A330-200/777-300ER has a personal 10.6-inch touch screen LCD TV

with AVOD.

All three classes feature Mood lighting on the Airbus A330-200 and Boeing 777-300ER, with light schemes

corresponding to the time of day and flight position.

JetScreen IFE in Economy class on-board a Boeing 737-800

[edit]In-flight entertainment

Jet Airways' Panasonic eFX IFE system on-board the Boeing 737-700/800 and Panasonic eX2 IFE system on-board

the Airbus A330-200/Boeing 777-300ER, called "JetScreen", offers audio video on-demand programming

(passengers can start, stop, rewind, and fast-forward as desired). It has over 100 movies, 80 TV programmes, 11

audio channels and a CD library of 125 titles. The system operates via individual touchscreen monitors at each seat,

and is available in all classes.[27]

[edit]Airport lounges

Jet Airways Lounges are offered to First and Première Class passengers, along with JetPrivilege Platinum, Gold or

Silver card members. The international lounge at Brussels has showers, business centre, entertainment facilities and

children's play areas.[28] Lounges are located in:

Bangalore, Brussels, Chennai, Cochin, Delhi, Hyderabad, Jaipur, Kolkata, Mumbai, Newark

[edit]Frequent-flyer program

JetPrivilege is Jet Airways’ frequent-flyer program.

[edit]Awards and achievements

Jet Airways has been given a 3-star rating by Skytrax.

 Best First-Class Service in the World award at Business Traveller’s 20th annual ‘Best in Business Travel’

awards

 Best Business Class & Best Economy Class at the Business Traveller Awards

 Best Program of the Year by Freddie Awards 2007 & 2006

 Best Elite Level for the second year in a row, at the 21st Annual presentation ceremony of the Freddie

Awards 2008

 Best Overall in Entertainment at the Avion Awards 2010

 India's Popular Domestic Airline at the SATTE 2006 Awards

 India’s Airline at the World Travel Awards, 2006

 Best Technical Despatch Reliability by Beaver 2002

 Best Cargo Airline of North Asia by Cargo Airline of the Year Awards

 Best Domestic Airline award for the 1st consecutive year and the 5th time in the past two years at the 18th

TTG (Travel Trade Gazette) Travel Awards 2007

 Service Excellence Award at Global Managers in Jurassic Park, Sudan.

 India’s Most Respected Company in the Travel and Food Sector by Businessworld 2003

 Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards 2009.

 Best Eastbound Airline from India and Best domestic Airline in India awards at the Abacus Tafi Awards

2009.

 Business Traveller’s Best Indian Airline Award In London.

JOB AS GROUND STAFF!!

 Experience in Handling Customer
Feedback.
 Excellent knowledge of written and
spoken English.
 Excellent communication skills.
 Computer Literacy (Windows, MS
Office, Email).
 People Management.
 Result Oriented.
 Prior experience of handling a
team.

Experience/ Qualifications  5-7 years of experience in

 Airlines/Service Industry.
 Post Graduate/Graduate from a
premier Institute with first class
through out.

Age  Below 35

Job Responsibilities  Ensuring Customer feedback

through all mediums is received and
acknowledged in a timely manner.
 Share Feedback with Operational
Departments about concern and
compliments sent through customer