Professional Documents
Culture Documents
DECEMBER 2005
GENERAL AND COMMERCIAL LAWS
Time allowed : 3 hours Maximum marks : 100
PART B
Answer Question No. 5 which is COMPULSORY and
any two of the rest from this part
Question 5
Attempt any four of the following:
i Explain the complementary role of financial accounting and cost
accounting.
5 marks
ii A manufacturing company has three production departments and
two service departments. The summary of departmental expenses
are distributed as under:
Rs. Rs.
Production Deptt.
P1 32 000
P2 26 000
P3 28 000 86 000
Service Deptt.
S1 9 360
S2 12 000 21 360
The service department expenses are charged on the following
percentage basis:
Production Deptt. Service Deptt.
Service Deptt. P1 P2 P3 S1 S2
S1 20% 25% 35% - 20%
S2 25% 25% 40% 10% -
Prepare a statement showing the apportionment of expenses of two
service departments in production departments by simultaneous
equation method.
5 marks
iii Explain the significance of 'break-even analysis'. 5 marks
iv Using the following data compute - i closing inventory; and ii
cost of sales under 'current purchasing power' CPP method
assuming that the firm is following last-in-first-out LIFO method of
inventory valuation:
Rs.
Inventory as on 1st January 2004 2 40 000
Purchases during 2004 14 40 000
Inventory as on 31st December 2004 3 60 000
Price index as on 1st January 2004: 100.
Price index as on 31st December 2004: 130.
Average price index for 2004: 120. 5 marks
v Following are the labour turnover rates computed under different
methods for the quarter ended on 31st March 2005:
Flux method 20%
Replacement method 10%
Separation method 6%
The total number of workers replaced during the quarter is 80.
You are required to find the number of -
i workers left and discharged; and
ii workers recruited and joined including replacements. 5 marks
Question 6
A chemical process yields the following products out of materials
introduced in the process:
% of Material
Main Product-A 60
By-product-B 15
By-product-C 20
Wastage 5
Following additional information has been given to you:
i Total cost incurred:
Input 1 000 units Rs. 4 600
Direct labour Rs. 4 100
Overheads Rs. 6 000
ii One unit of Product-C requires half the raw material required for one
unit of Product-B; one unit of Product-A requires one and half times
the raw material required for Product-B.
iii Product-A requires double the time needed for the production of one
unit of Product-B and one unit of Product-C.
iv Product-C requires half the time required for production of one unit
of Product-B.
v Overheads are to be absorbed in the ratio of 6:1:1.
You are required to calculate the total and per unit cost of of the
products.
15 marks
Question 7
a Define 'budget key factor'. List four principal budget factors which
may influence the targets. 5 marks
b The following information is available from the records of Always
First Ltd. for a particular week with regard to the composition and
rates of a gang of workmen:
Standard Standard
Composition Hourly Rate
Rs.
20 Skilled workmen 12.00
15 Semi-skilled workmen 10.00
5 Unskilled workmen 8.00
The standard output for a week is 3 600 units and a week consists of
48 hours.
During a particular week a gang consisted of 25 skilled workmen
12 semi-skilled workmen and 3 unskilled workmen and the actual
wages paid were as follows:
Skilled workmen -@ Rs. 11.60 per hour; semi-skilled workmen @ Rs.
10.20 per hour; and unskilled workmen @ Rs. 8.00 per hour.
Actual output during the week was 3 750 units despite the fact that 6
hours were lost in that week due to abnormal idle time.
Based on the above information you are required to work out -
i Labour rate variance;
ii Labour mix variance;
iii Labour idle time variance;
iv Labour yield variance;
v Labour efficiency variance; and
vi Labour cost variance. 10 marks
Question 8
a You are given the following figures worked out from the profit and
loss account and balance sheet of Steadfast Ltd. relating to the year
2004-05. Prepare a balance sheet:
CORPORATE COMMUNICATION
Time allowed : 3 hours Maximum marks : 100
PART A
Answer Question No. 1 which is COMPULSORY and
any two of the rest from this part
Question 1
a Immuno Ltd. is a multinational pharmaceutical company. It has sales
offices in most of the large cities in the world and production plants
in Europe Asia and North America. In order to maintain its
competitiveness Immuno Ltd. made a strategic decision three years
ago to develop a data warehouse to address the organisation's need
for timely and accurate information.
The data warehouse has been under development for two years.
Although users have seen small portions of the new system during
prototyping nothing substantial has been delivered. The response
from the IT department is that due to the complexity of the operation
which is further complicated by its diverse international operations
a fully developed data warehouse will not be ready for quite
sometime. Management and staff are becoming frustrated and
impatient feeling there is an urgent need for a quicker solution.
i Explain how a data warehouse differs from a typical corporate
relational database. 6 marks
ii Suresh a business analyst for the project is often caught
between anxious users and the technical staff because of the
delay. He has heard that data marts can be a solution for this kind
of dilemma. However he is not familiar with the concept of data
marts.
- Explain what a data mart is.
- Could a data mart be a solution to the frustration of waiting ?
- Should Immuno Ltd. replace its data warehouse project with
data marts ?
Give reasons for your answer. 6 marks
b Gogetter Company is interested to install an information system to
facilitate electronic data interchange EDI with its customers and
suppliers. As its Information Technologist you are required to
suggest whether to develop or purchase an EDI translator. List the
factors to trade off between developing and purchasing an EDI
translator. 8 marks
OR
In a meeting of the Board of directors of a bank held in June 2005
Ajoy a nominee of Reserve Bank India on the Board insists that
before taking any decision about one-time settlement compromising
a bad loan portfolio he should be provided with details of the said
account from day-one. That particular account was good account
till 2003 and had become NPA only in the first quarter of 2004. The
account was operational with the bank for the last 15 years. Credit
officers find it very difficult and time consuming to collect the
desired information and collate documents of last 15 years.
What kind of MIS is desirable which would avoid any conflict
between the Board of directors and executives ? Support your
answer. 8 marks
Question 2
a Distinguish between the following :
i 'Secure HTTP' and 'secure electronic transactions'
ii 'Circuit switching* and 'packet switching'.
iii 'Multimedia PC Level-1 specifications' and 'Multimedia PC Level-2
specifications'. 3 marks
b "DSS are more targeted than MIS." Comment. 3 marks
c "Expert system is a knowledge intensive computer programme yet
it is not devoid of limitations." Do you agree ? Why ? 3 marks
Question 3
a There are various types of information systems in organisations. For
the following scenarios identify the type of information system
being used and explain why that type of information system is being
used. Attempt any three :
i Alok is using a spreadsheet to help him model the financial
implications of a new merger that his company is considering.
Alok is a financial analyst and has been using spreadsheet models
to assess potential mergers for a number of years.
ii Biren is a clerk in the accounts payable department. His task is to
ensure that all daily transactions are processed correctly. He uses
his information system to enter transactions and check that they
have been entered properly so that further accounts payable
processing can be conducted.
iii Gauri is a senior vice-president for marketing in a large consumer
products company. She must continually monitor sales in the
major product categories and make decisions about marketing
campaigns sales force allocations and other marketing activities
related to the sales figures. Her system allows her to monitor sales
up-to-the-minute and 'drill down' to see what factors are affecting
those sales.
iv Dimple is a consumer loan analyst for a large bank. Her job is to
assess consumer loan applications and approve or reject those
applications. The information system she uses asks her a number
of questions about the loan application which Dimple answers by
typing in answers from the client's application form. The system
then makes a recommendation for approval or rejection based on
the data entered and the rules embedded in the system. The
system then provides Dimple with an explanation of its reasoning.
Dimple can either agree with the system's recommendation or
overrule it. 4 marks
b Briefly explain any three of the following concepts:
i Global village
ii WAN
iii B2C
iv JAVA. 1 mark
Question 4
a List out the misconceptions and myths about 'management
information system' MIS . 3 marks
b Write short notes on any four of the following :
i New interface technologies
ii Asynchronous Transmission Mode ATM
iii Interactive video
iv Switched multi-mega bit data services SMDS
v Modes of e-commerce. 3 marks
PART B
Answer Question No. 5 which is COMPULSORY and
any two of the rest from this part
Question 5
You own a consultancy company that specialises in providing
integrated business solutions. Recently you received a call from Nick
an old college friend of yours who is the manager of the production
department of a baking company Healthy Choice Corporation HCC .
He is asking for your advice regarding some problems that HCC is
facing after a recent business re-engineering and restructuring.
Company History:
HCC has two product lines - organic baked products and regular baked
goods. HCC was one of the first companies to identify the niche market
for organic bakery products. Now it owns the largest share of the
market for organic baked products in its province. It supplies nearly
80% of the supermarkets restaurant chains and small specialty stores.
It also has approximately 25% of the market share for regular baked
products.
Although HCC has a healthy market share in the industry Nick
indicated that the company has been operating close to the break-even-
point in recent years. Many factors have contributed to HCC's inability
to sustain its profitability. Some of the reasons are increasing
competition in the industry as more and more companies have
introduced health food products; increasing costs of energy and raw
materials; and inefficient operations at HCC.
HCC started as a family owned company. To this day most of the mid-
level managers and supervisors are people who joined the company
when it was first established. The company culture has been dominated
by the belief in 'making baked goods in old-fashioned way'. Its
managerial style also reflects a belief in doing things the traditional way.
Organisational Problems:
According to Nick the outdated production processes and inefficient
management proved to be detrimental to HCC's competitiveness. For
example HCC had the opportunity to bid for a new customer with large
orders. When Nick asked the accounting department what the lowest
cost would be to produce the required products the answer was
unclear because the record keeping was incomplete and not up-to-date.
In addition to lacking up-to-date information Nick was also spending
much of his time simply verifying production orders which were
carbon copies of the sales orders sent to him from the marketing
department. He also spent a lot of time tracking down the ordering and
management of the raw materials. Sometimes he had to stop the
production lines to wait for the arrival of a particular ingredient. In order
to improve operations HCC hired a new Chief Executive Officer CEO
who contracted with a business consultant to launch a business re-
engineering process. The objective was to streamline the production
and business processes and to restructure the organisation. The CEO
asked the consultant to recommend an enterprise system to support the
new business processes.
The consultant recommended a turnkey system that would integrate the
business processes from sales to production to inventory
management and accounting. The system also had some customer
relationship management functionalities and EDI capability. Managers
of all departments were informed of the mandate for.change. However
to save time there was little mid-level management and end-user
involvement during the process.
As a result of the re-engineering several mid-level managers' positions
were eliminated. Many job descriptions were changed. For example
Nick's quality control information used to be written manually on a
worksheet by the inspector and input by data entry clerk into a
spreadsheet which was in turn analysed by a production analyst. With
the new system the quality control data are captured electronically at
the point of inspection. Standard reports are generated automatically
while exceptions are flagged for Nick's attention. However instead of
viewing this streamlined operation as more efficient most employees
believe that the re-engineering was simply a way to downsize and
eliminate their jobs.
It has been one year since the new enterprise system went live. HCC
has not seen the promised improvement in bottom-line from more
efficient operations. Instead it is experiencing tremendous resistance
from the employees. Morale is at an all-time low and the family-like
atmosphere and culture have disappeared. The new turnkey system
does not resemble the way business was conducted at HOC. People feel
insecure about their jobs and uncertain about the new tasks assigned to
them.
Recognising your expertise in the area of business process re-
engineering and implementing enterprise systems Nick has asked you
to prepare a report outlining the current problems faced by HCC and the
possible actions to be taken to amend the situation.
Prepare a report for the HCC in the following format:
i Introduction and executive summary
ii Problem identification
iii Alternatives and analysis
iv Recommendations and conclusions. 5 marks
Question 6
a "The knowledge and practice of SWOT analysis and force field
analysis help both at individual level to emerge as a' better human
being and also at corporate level to be a winner all the time by
reducing uncertainties and risks." Discuss. 8 marks
b "Meetings cannot be effective without an agenda." In the light of this
statement you are required to give guidelines for making an agenda
for a meeting. 5 marks
c Explain why silence is considered as a method of communication.
2 marks
Question 7
State with reasons whether the following statements are true or false :
i "Employees' unresolved problems whether home or work related
cost industry crores of rupees every year in absenteeism lost
productivity and decreased efficiency."
ii "Strategic corporate advertising has a measurable positive influence
on public opinion about the company and is called general
promotion advertising.''
iii "Non-directive counselling will not contribute to the quality of inter-
personal relations and organisational effectiveness because the
manager will not be able to help the other person in solving his or
her own problem."
iv "Though their education has emphasized verbal communication and
neglected the non-verbal aspect all people effectively use body
language."
v "Persuasion is gentler than influencing." 3 marks
Question 8
a State any three benefits of counselling. 3 marks
b Write short notes on any three of the following :
i Fishbone analysis
ii SOLAADS method of preparing press release
iii Cognitive tendency
iv Ansoff matrix. 3 marks
c Define any three of the following :
i Transactional analysis
ii Micro editing
iii Cover letter
iv Road shows. 1 mark