Physical abuse - hitting, kicking, slapping or giving too much medication or medication that is not necessary. Sexual abuse - rape or sexual acts which the adult involved does not want or agree to. Emotional abuse - controlling, intimidating or verbally abusing the adult involved. Financial or material abuse - fraud, theft or misuse of property or finances. Neglect - ignoring a person's medical or physical care needs, or withholding basic needs such as food, medication and heating.
Physical abuse - hitting, kicking, slapping or giving too much medication or medication that is not necessary. Sexual abuse - rape or sexual acts which the adult involved does not want or agree to. Emotional abuse - controlling, intimidating or verbally abusing the adult involved. Financial or material abuse - fraud, theft or misuse of property or finances. Neglect - ignoring a person's medical or physical care needs, or withholding basic needs such as food, medication and heating.
Physical abuse - hitting, kicking, slapping or giving too much medication or medication that is not necessary. Sexual abuse - rape or sexual acts which the adult involved does not want or agree to. Emotional abuse - controlling, intimidating or verbally abusing the adult involved. Financial or material abuse - fraud, theft or misuse of property or finances. Neglect - ignoring a person's medical or physical care needs, or withholding basic needs such as food, medication and heating.
What is adult abuse? Adult abuse can happen in many different ways. Abuse can be any of the following. Physical abuse – hitting, kicking, slapping or giving too much medication or medication that is not necessary. Sexual abuse – rape or sexual acts which the adult involved does not want or agree to. Emotional abuse – controlling, intimidating or verbally abusing the adult involved. Financial or material abuse – fraud, theft or misuse of property or finances. Neglect – ignoring a person’s medical or physical care needs, or withholding basic needs such as food, medication and heating. Discriminatory abuse – abuse motivated by prejudice, such as racism or sexism. Institutional abuse – bad practice by large organisations (for example, offering little or no choice or following unfair regimes and practices).
Abuse can happen in many different places – the adult’s home,
in hospital, in a residential or nursing home. It can happen once or it can happen over and over again. Anyone can be responsible for abuse, including partners, family members, friends, carers and care workers. Who is at risk of abuse? Those at risk of abuse, known as ‘vulnerable adults’, are people aged 18 years or over who: need, or may need, community care services because of disability, age or illness; and are (or may be) unable to take care of themselves, or unable to protect themselves against harm or exploitation.
What are you doing in Walsall?
We have produced adult protection procedures for our staff. We also have an adult protection committee made up of representatives from Walsall Social Care and Inclusion, West Midlands Police, Walsall teaching Primary Care Trust and Walsall NHS Hospitals Trust, as well as representatives from the private sector and voluntary groups which care for adults. This committee keeps the procedures up to date and makes sure all agencies in Walsall work together to help prevent adult abuse. For more information on the adult protection procedures or the adult protection committee, phone the Adult Protection Unit on 01922 650494. Who do I contact if I am concerned? If you are concerned for yourself or someone you know, contact the Adult Protection Unit or your local social care team. Contact details are given at the end of this leaflet. We will deal with your concerns sensitively and confidentially wherever possible. If you need to report a concern in an emergency or out of office hours, contact the following agencies.
Emergency Response Team
Telephone: 0845 111 2836
West Midlands Police
Green Lane Walsall West Midlands WS2 8HL Telephone: 0845 113 5000 How can I comment, compliment or complain on the service I have received? At the council, we are committed to learning from your experiences. If you are happy with the services or assistance provided we would like you to tell us. We also need to be told when you are not happy with the support or services provided. You should first contact a member of staff you are involved with to tell them that you are concerned or unhappy and that you wish to discuss the matter. If the matter cannot be resolved to your satisfaction, you should advise the member of staff that you wish to make a complaint. The member of staff will then advise you of the next steps. This could include: resolving your complaint there and then sending you the appropriate complaints form, or putting you in contact with another agency if your complaint is not about a social care service. Walsall Council will acknowledge all compliments and complaints received within five working days and provide a full response within 15 or 20 working days, depending on which council procedure is used. If we cannot meet these deadlines we will let you know why and when we think we will be able to respond. For further information on compliments and complaints or the different stages of the complaints procedure, you can phone the customer care team on 01922 650487, or send an email to customercareteamsocialcare@walsall.gov.uk Social Services offices
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