Foundation news

For tenants and customers of Foundation Housing

Carnival Celebrations

Healthy 4Women

10

Inside... Summer Activities

Asbestos in the home 13

The local approach
How are we doing?
Inspections Update

Autumn 2010
A charitable housing association
 Foundation news www.foundationhousing.org

Welcome
The leaves are
beginning to
fall once more
and the nights
are drawing
in, so here is
the latest edition
of Foundation News
to brighten up your day. Our
Carnival report adds colour
alongside news of our first ever
‘A’ rated support service. Not
only that but we now have
more estates receiving an ‘A’
rating than ever before in this
year’s estate inspections.
There is advice and help in
‘Customers’ Question Corner’
and news of customers taking
the lead on the ground with
inspections and at the highest
level of the organisation with
the Group Customer Council.
We have a double page special
on ‘Local Offers’, an amazing
opportunity to help shape
Coming soon
to a neighbourhood near you… Celebrations
a-plenty
FHA is continuing to increase its
housing stock owning more homes
in more neighbourhoods.
The Association has now taken
ownership of 43 homes across seven
sites in Leicester from East Midlands
Housing Association. These were
developed over the last two years
and were the first homes in the City to be built to code level
3 which means they are more energy efficient. Tenants are
already reporting that this has saved them money.
These homes come at a total cost of £2.19 million. This is
excellent value for money as it improves our ability to meet
housing need and strengthens our balance sheet. We are also
on site with a new development on Humberstone Lane. This
consists of 24 new affordable homes, with 19 for rent and 5
for shared ownership. The first units will be coming over from
October 2010 and range from 2 bed flats to 4 bed houses in a
very desirable area.
The 19 homes for rent will be let through Leicester
Homechoice. Details about this scheme will be available on
www.Leicesterhomechoice.co.uk or telephone 0116 252 7008.
As part of our 21st anniversary Staff from across East Midlands Housing

services for you in your local
area. There’s never been a
better time to get involved
with Foundation.
Our best wishes also go to
our many customers who will
have recently enjoyed a happy
Eid after the fasting season of
Ramadan and those preparing
for Diwalli and Christmas.
Nikki Chawda
Managing Director
Annual report
Letting you know how we're doing...
In April, the Tenant Services Authority (TSA) - the body that
regulates all social landlords - introduced a set of national
standards for the homes and services we provide to our tenants.
In October, we will report back to you on what we are doing to
make sure we are meeting those standards. Look
out for our special report to tenants called 'How we're doing'.
It will be posted to all households in the first week of October.
You can also let us know how you think we're doing
There's a survey at the back of the report for you to fill in and
return to us. If you do, you will be in with a chance to win
£100 in Supermarket vouchers! You’ve got to be in it to win it!
celebrations, Foundation Housing
came out to support the 2010
Leicester Caribbean Carnival.
Celebrating its 25th year the
carnival is one of the largest festival
celebrations of its kind in the UK.
Group joined in as we supported the
Bumpa Crew dance group. They were
definitely one of the most joyful and vibrant
dance crews at the festival.
The procession started in Victoria Park with
a route change through Northampton Street,
Granby Street and the High Street before
making its way back to Victoria Park via King
Street and Regent Road.
Nearly 5 miles of vibrant colourful costumes
surrounded by over 50 sound systems filled the
streets and brought life to the city once again.
The collection of Caribbean stalls, vendors,
the hundreds of volunteers and around
80,000 carnival revellers all combined for
a great day out.

2 3
 Foundation news www.foundationhousing.org

‘A’-nother great rate 4Women 4 health

for our estates!
Foundation has once again carried out its
annual formal estate inspections. This year
they have shown that once more we are
continuing to improve our services to you.
We continue to work together on the remaining
three Estates to bring them up to an A rating.
Why not come and join us on our next round of
walkabouts? These are taking place as follows:

Residents, Ward Councillors, Police and other

partner agencies joined officers from FHA to
rate and assess a wide and diverse range of
issues from the cleanliness of the streets to what
tenancy rules have been broken.
Overall, the estate inspections generated a
further two ‘A’ ratings making a total of three
‘A’ ratings for estates under FHA management.
Three other Estates achieved a ‘B’ rating.
The estates scoring top marks were;
Hamilton, Kirby Frith and St. Matthews.
This is extremely encouraging, not only are more
estates achieving an A, but also St Matthews
has maintained the A from last year.
St Matthews
5/11/2010 - Starting at 10.00am.
Meet outside the Neighbourhood Centre This year our 4Women group decided to run a ‘healthy wellbeing’ day
for female service users of Foundation Housing Association.
Kirby Frith
12/11/2010 - Starting at 10.00am. Meet The event included a self defence class, a healthy eating focus and a pampering session.
beside the basketball court on Ryder Road The opportunity was also taken to promote the group to more of our service users.
St Andrews A total of 20 women gathered for the day from across our range of support services,
including SAFE, mental health, tenancy support and elderly support services. SAFE team
13/11/2010 - Starting at 10.00am.
Meet at beginning of Baysdale Road leader Meena Kumari demonstrated self defence with the help of a trainer with many of
the women then having a go themselves.
Highfields
Staff from the Leicester General Hospital presented the group with a nutrition class
19/11/2010 -Starting at 10.00am. Meet
before lunch showing the importance of a healthy diet alongside good exercise. After
outside St Peters Court – 4 St Peters Road
lunch FHA staff were on hand to provide makeovers and henna tattoos.
Eyres Monsell
The day was a great success with members telling us:
26/11/2010 - Starting at 10.00am.
Meet at beginning of Caversham Road • It was an excellent day; I wish we had this every month!
• I learnt so much about healthy eating
Hamilton
• I enjoyed the keep fit session – thank you!
Cawston Rd Area

27/11/2010 - Starting at 10.00am.
Meet at beginning of Cawston Road
The Maltings Area
27/11/2010 -10.45am. Meet at
beginning of The Maltings
f
We are really pleased that this group is Domestic Violence
providing women with an environment in Support
which to socialise, gain confidence and have a
voice. We look forward to continuing our work
with them and building on this success. orWomen

4 5
 Foundation news
Policy update
Zero tolerance
policy in place
Foundation Housing is here to
help our customers but also has a
duty to provide a safe and secure
working environment for its staff.
FHA now operates a Zero Tolerance Policy
which states that violent and abusive
behaviour from customers will not be
tolerated. FHA will take decisive action to
protect its staff and those working on its
behalf such as contractors.
The policy sets out the types of
behaviour it considers unacceptable,
and this could include:
• Violence or threats of violence
• Intimidating behaviour
• Abusive or insulting language including
excessive swearing
• Derogatory racial or sexual remarks
• Malicious allegations
• Damage to or threats of damage
to property
If a member of staff does feel intimidated
in any way they have a number of
sanctions they can use. These range
from terminating a conversation to
ultimately taking legal action against
the individual’s tenancy, if the behaviour
continues and worsens.
We do understand that everyone gets
frustrated sometimes, but we would
always ask that our customers treat our
staff and contractors with respect.
6 7
Asbestos in the home
For most of us, asbestos is
one of those things you feel
worried about finding in your
home, but you’re probably
not sure why.
It’s true that asbestos can pose health
risks. But, like gas or electricity in the home,
if it is managed properly, it is actually no
cause for concern.
FHA has recently joined forces with Tersus - a
specialist asbestos company - to make sure our
approach to checking for and safely managing
asbestos in your home is top notch.
We asked one of the Tersus surveyors to tell us
a bit more about asbestos and what it might
mean to tenants.
What is asbestos?
Asbestos are a group of
minerals that were widely used
in building materials from the
1950s until the mid 1980s.
Asbestos became popular because
of its ability to make materials more rigid and
resistant to heat. It was used in things like
ceiling tiles, bath panels, cold water tanks,
roofing, guttering and drainpipes. We have to
take care with asbestos, because we now know
that exposure to asbestos fibres can be harmful.
Why is asbestos harmful?
When asbestos materials age or become
damaged they can release fibres into the air
which can be breathed in and potentially
cause damage in the lung. People who have
breathed in high levels of the fibres are at risk
of lung disease including cancers. It is usually
people who have worked with asbestos that are
most at risk and nowadays those people are
protected by strict health and safety laws.
So, should I be worried about asbestos
in my home?
As long as asbestos containing materials are
in good order and not disturbed, they will not
pose a risk to your health. As your landlord,
FHA has a duty to make sure your home is
safe; and as part of that, we are helping them
to make sure that any materials containing
asbestos are in good order. So, as long as you
let us carry out our checks to see whether you
have asbestos in your property; and then follow
any advice we give you on what to do if we do
find asbestos, you can have peace of mind that
your health is not at risk.
www.foundationhousing.org
Safely managing asbestos
What is FHA doing now?
• We already have some records of any
asbestos in the homes we manage. We are
now carrying out a detailed survey of homes
to make sure our records are up to date and
to check that in the homes where asbestos
is present, we are managing it properly.
• Over the next four years, our partners Tersus
will carry out surveys of our homes to make
sure our records are up to date and to check
that we are safely managing any asbestos in
our homes.
• When we are ready to carry out surveys
in your area, we will write to you and let
you know that a Tersus surveyor will be
contacting you to make an appointment.
• During their visit, surveyors will need access
to all parts of your property, including any
roof spaces, garages or outbuildings. The
Surveyors will all carry identity badges and
the survey itself is perfectly safe.
• The Surveyor will be very happy to explain
the survey to you and answer your questions
when they visit.
• We’ll let you know the results of the survey
and whether we need to carry out any work.
What do I do if I’m worried about
asbestos in my home?
You can find more information by reading our
asbestos leaflet; available in our offices or on
the website. You can speak to your housing
officer or our customer services team on:
0844 892 9000
 Foundation news www.foundationhousing.org

A Word from

The Local approach…

the Operations
Manager...
Over the last few y
ears
FHA has worked with
its customers
to continually improv
e services. For exam
have already seen ple, we
We have divided our housing stock across the
city into 16 different areas. These can be seen So what exactly? management and
improvements in our
rent collection levels
estate
below. Your home will of course sit in one of You may be wondering what this will mean on the this year. We have throughout
worked with members
these areas. If you are not sure which area you ground. Well, it may be that we need to improve Midlands Housing G of East
roup to provide the cu
come in or do not think your home is in the opportunities for customer involvement or have service centre and stomer
introduced an appo
right area then please let us know. a better understanding of the diverse needs of system with TOPS intments
to provide a better
residents where you live. repairs service.
Additionally our su
• Braunstone • North Evington pported housing se
to improve with our SA rvices continue
FE project achievin
• Braunstone • St Andrews rating following an g an ‘A’
assessment in Jun
Frith time to take things e. It is now
• St Matthews to the next level an
• EyRES Monsell Offers project is a d the Local
• West End fantastic opportunity
• Hamilton more closely with ou to work
r customers than ev
• Woodgate er before.
• Humberstone We look forward to
speaking and mee
• Wigston the next few weeks ting with you in
• Kirby Frith to set out, deliver an
local offers. d monitor the
• NothfIELDs • HighfIELDs
The Tenant Services Authority has • Mowmacre Hill • Spinney Hill Alison Morley, Opera
tions Manager
You might decide that there are issues with
asked housing providers up and the quality of the accommodation we provide,
down the country to engage with In the coming weeks we will be contacting perhaps at the point at which new tenants get
their customers to set up ‘Local you to find out what the issues are in their keys. Alternatively there could be issues with Foundation Friends
your area and how we can then adapt how we deliver the repairs service in your area.
Offers’ of service. our service delivery to try and meet those
To help shape and monitor how well we deliver
Perhaps where we provide communal cleaning or the Local Offers our aim is to have a Foundation
This means that whilst we have a set of service needs. We will be contacting you in a landscaping services this needs to be changed or Friend for each area.
promises and standards that we have applied number of different ways including: improved to reflect tenant’s views.
A ‘Foundation Friend’ is someone who:
across the board, there is recognition that one • Postal surveys It could be that there are wider issues in your • Can contact us about any issue relating to
size doesn’t fit all. The needs of our tenants • Telephone calls local area that need addressing such as anti-social your area or estate on behalf of other residents
living in different parts of the city may well be behaviour, or how local agencies and groups
• Door to door visits • Is an extra pair of ‘eyes and ears’ on the ground
different and the way we deliver services should co-operate for the benefit or your community.
• Emails to ensure services are delivered efficiently
reflect that fact. It really is up to you to decide what is most and effectively
• Text messages important, so that together we can then agree
We are therefore now working to develop ‘local’ • Will help us carry out estate walkabouts
versions of our service to make sure they are the local offer or offers that will benefit the needs and inspections
This really is an
relevant to YOU and YOUR community. Of in your area. • Will be entitled to £25 shopping vouchers
excellent opportunity
course you our customers are key to making this to tell us what you Once we have the offers in place, our One Group twice a year
work. We have discussed our approach with the think and what local Customer Council, Foundation Friends and East We have openings for a number of local areas so
One Group Customer Council in September and offers your area needs Midlands Housing Group tenant inspectors will please come forward and get stuck in. It really is
are now presenting it to the wider audience. so don’t miss out! play an important role in making sure we are a great opportunity to help us shape and improve
meeting the local standards we’ve developed with services and hold us to account if we don’t deliver.
you for your area.

8 9
 Foundation news
Summer Seas
activities
Our Floating Support Focus Group continues to benefit from the
Grassroots funding it secured earlier this year. Over the summer
the group took part and enjoyed two day trips together.
A mixture of relaxation and information at Rutland Water in July provided
the perfect atmosphere for the group. A guided tour on the Rutland Belle
gave the story of its creation in the 1970s as well as an insight into the
wildlife that flourishes there.
In September the group headed east to enjoy a day at Skegness.
Thankfully the weather was kind, which made everybody’s day. As well
as making the most of the sea, members visited Natureland. Highlights
included butterflies, reptiles and a beautiful display of flowers.
Both of these trips have helped service users from across our floating
support services to interact with one another, overcome social isolation
and gain confidence. One member had never seen the sea before so it was a truly
significant experience for her. Additionally the group spent time looking at our approach to delivering
‘Local Offers’ of service to its customers. Going forward the group continues to comment on and help
improve the delivery of our services.
STAT
ACTIOUS
How are we doing?
POIN N
We are still heading in the right direction to deliver continuously T what was going on! Also children could be pretty cruel calling me names. This did make me feel like a
improving efficient and high quality services.
Please see below for your autumn update.
Rent Arrears The percentage of uncollected rent currently stands at 4.73%,
which is lower than reported in our summer edition and closer to our target of 4.5%
Empty homes We are continuing to get our empty properties ready for letting with
an average turnaround time of 3.5 days. Our performance in this area is still amongst the
best in the country.
Repairs completion times Our completion times are up slightly to 98.64% and
satisfaction levels with repairs are up over 3 percent to 94.57%.
Please keep letting us know what you think about our service so we can keep making it
better for you!
10
www.foundationhousing.org
What f
Domestic Violence
Support
orWomen
Happened
Next?
In the third of our series we meet Victoria,
one of our customers receiving support from
our SAFE team.
So Victoria what inspired you to want to share your story?
When I visited the office I noticed the really nice pictures
on the walls but saw there were none of disabled people, so I
wanted to do something about it.
So tell us about you.
Well, I have Cerebral Palsy which is quite common with around 1 in 400 children
having this condition in the UK. Often it is a result of complications before or during birth if the brain becomes
starved of oxygen which causes damage. For some the effects are mild, for others like me it affects all four limbs
as well as my speech. I am a proud disabled lady living in Leicester and am studying English and Maths so that
I can one day become a counsellor for other disabled people. It is not easy being disabled and as an outgoing,
friendly person I want to be treated like everyone else without being judged for my disability.
So what was it like growing up with your condition?
It was difficult because there was a lot of misunderstanding about disability; people were often ashamed
and didn’t like to talk about it. As I child I would go to Nottingham for tests to be told I was having my
head measured for a new hat, but I never actually got the hat. It was only as I grew older I figured out
bit of an alien and often people spoke down to me. Getting older I began to get stronger in myself and
more confident. I decided that I wouldn’t let others get me down as I know the hurdles I have had to
overcome and often still do.
So how much does your disability affect your day to day life?
It varies from day to day, sometimes I can get lots done and other days the pain in my legs really
limits how much I can get around. Crossing the road can be difficult because the lights change so
quickly. Public transport can be tricky because people often take up the disabled seats on buses.
Please don’t do that!
How has the SAFE team been able to support you?
They are helping me with a range of issues including my budget, housing, helping me access the
right services and support as well as encouragement with my studies. Their support is helping me to
keep on the right track!
Women who have been affected by domestic violence and would like to talk to one of the Safe team
in confidence can call Free phone: 0800 0223353.
11
 Foundation news
Policy update
Anti Harassment
Policy
Following changes in the law which take
effect in October 2010 Foundation Housing
has adopted an Anti-harassment policy. The
Equality Act 2010 replaces a number of other
equality laws such as Race Relations Act
1976 and Disability Discrimination Act 1995.
It covers the same groups (i.e. age,
disability, race, sex, sexual orientation,
gender reassignment, religion or belief,
marriage and civil partnership, pregnancy
and maternity) as before. These are now
know as ‘protected characteristics’.
Harassment is defined as: “Unwanted
conduct related to protected characteristics
which has the purpose or the effect of
violating an individual’s dignity or creating an
intimidating, hostile, degrading, humiliating
or offensive environment for that person."
Key points of the policy are that FHA has a
duty to protect and support its customers
suffering from harassment. Therefore we will:
• Encourage reporting of harassment
• Support people experiencing harassment
• Take action against perpetrators of
harassment
• Encourage others to support complainants
and give evidence
• Promote awareness of the diversity of
residents to both staff and residents
• Where possible legal action would be
taken against an FHA tenant
• We will offer the victim support and advice
• We will assist with rehousing if required if
the victim is a resident
If you have any thoughts, comments
of concerns about this policy or this
subject then please contact us for advice
on 0116 2544230.
12
f Customers question
Domestic Violence
Support
orWomen
SAFE team
top of the class!
Our SAFE project has been given an ‘A’ rating
by Leicester City Council following a recent
review of the service.
Set up in 2009, the service delivers support to up
to 48 women at any one time who are experiencing
or have experienced domestic violence. The visit
which was conducted in June included service user
interviews, discussions with staff and managers as
well as checks on service user files.
The report from the council stated that SAFE
‘is an excellent service operating at an extremely
high level. It systematically consults with
stakeholders and service users ensuring that the
service is constantly improving.
The service users evidenced high levels of
satisfaction and were able to give numerous
examples of how the service improved their
lives. The staff are operating at an extremely high
level being involved in developing the service,
managing complex cases as well as developing and
delivering training packages to service users and
other agencies.’
The ‘A’ rating is a first for Foundation Housing as
well as for East Midlands Housing Group as a whole.
Managing Director Nikki Chawda said ‘This is a really
excellent result for the project and the organisation as
a whole. The team have worked really hard, and with
the support of colleagues and partner agencies we
are rightly proud of what has been achieved in such
a short space of time. It has had a significant impact
on many women’s lives and made its mark on the
domestic violence agenda in the city.’
Women who have been affected by domestic
violence and would like to talk to one of the
Safe team in confidence can call Free phone:
0800 0223353.
www.foundationhousing.org
O
A number of our residents have recently approached their Housing Officers about
dogs causing a nuisance.
R Our advice is if you are concerned about uncontrolled dogs in your area then the first
port of call is the Leicester City Council dog warden service. If a stray or dangerous
N
dog is spotted you should contact them straight away via the Environmental service
Line on 0116 2527001. Please provide the location and a description of the dog and
the dog warden will attend as soon as possible.
E
If dogs are fouling on a public foot path or on a road you can report this to the same
number and the Leicester City Councils Cleansing Department will respond and
R
arrange a clear up of the fouling within 48 Hours.
We would of course advise all of our customers to ensure that they keep their dogs
under control at all times. If you are considering getting a dog please write to us first
to obtain written permission as not all FHA homes are allowed to have a dog.
Customers Inspections
update
take the lead EMHG’s new
Tenant Inspectors,
Customers from across the East Midlands
having completed
Housing Group are getting access to the
inspections of
most senior levels of the organisation
four EMHA/FHA
with the Group Customer Council.
estates including
The Council, a key part of our ongoing Beaumont Leys
work with tenants and service users has and Kirby Frith,are
met on three occasions this year. They now moving on to a programme of inspections
have covered a wide range of topics from covering empty properties (prior to being let),
the financial performance of all of the reception areas and communal areas.
subsidiaries, compared performance with
other providers as well as scrutinising the The group of five residents from East Midlands
recent tenant inspectors’ reports. Housing, Foundation Housing and Three Oaks
Homes are now fully trained and equipped.
The group provides an excellent They are ensuring that we deliver on our
opportunity to influence the direction and promises and are helping us to deal with any
help drive improvements from a customer’s issues that they discover.
point of view. The group is due to meet at
If you would like to learn more about tenant
the Group Support Centre in Coalville on
inspections or get involved in the Group
the 30th November 2010.
Customer Council contact Tony Brooks on
0116 2587814.
13
 Foundation news www.foundationhousing.org

Looking back, moving forward Making Ends

As part of our 21st anniversary celebrations, Foundation Housing invited some of its
Introducing… Meet Alert!
founding members to a ‘Local look back lunch’ in August. The event was arranged with Keeping you in the know as to who’s
the help of the African Caribbean Citizens Forum (ACCF) and the team running the As Christmas
who at FHA. In this edition we introduce
summer activities programme at the African Caribbean Centre on Maidstone Road. preparations begin
Catherine Harrogate. Catherine has
please make sure
Forming part of the summer activities programme, young people and FHA staff interviewed some of the been at FHA since July 2009 as part of the
you don’t forget to
pioneers that set up ‘Youth Foundation’ in the 1970s. A vivid picture of the challenges of the era was YourFoundation Mental Health Support Service having
prioritise making your rent
painted alongside some of the struggles and challenges that were overcome to establish the Youth transferred from Carr-Gomm. The service helps those with
payments. If you do have any
Foundation Hostel. In challenging times the group of pioneers managed to dispel cultural misunderstandings, mental health difficulties living in independent accommodation
concerns or difficulties, please
obtain funding and turn a derelict building in to the first hostel for young African Caribbean men. in the community. Catherine told us:
contact us so that we can help
‘We help people facing difficulties managing and sustaining you get through them. We have
Voices rang clear across the afternoon about the continuing need for services and support for the community.
their tenancy which has an effect on their mental health. Along a number of ways to pay to suit
Many felt that issues facing young black people had not changed since those early days. Managing Director
with my colleague Debbie we support 18 people at any one your needs so please call us on
Nikki Chawda updated guests with the FHA journey since it registered with the Housing Corporation in
time. I really enjoy working with my service users and it’s great 2544230 and we will be glad
1989 and its recent successes providing a wide range of housing and support services across the city.
being part of the team at Foundation.’ to help.
For more information contact Catherine Whatever you do, make sure

Onepass
Did you know that if
you are aged 60 or
over you are eligible
for the One Pass?
The City Council scheme
opens up a range of
citywide concessions for all
those aged 60 and over.
The Onepass is a bus
pass sized wallet which
includes a quick reference
guide outlining many
of the offers available.
You can save money on
dining out, shopping in
Leicester and discounts on
entertainment.
If you would like to apply
for a Onepass visit your
nearest city council
customer service centre,
call 2527000 for
more details.
YourFoundation
on 2544230. you don’t lose your home!
✂
Elderly Support Service
Did you know that Foundation Housing has an excellent service
specifically designed to help those who are over 50 living in
Leicester? We provide floating support to older tenants living in
Autumn Wordsearch
independent self-contained accommodation provided by Leicester Congratulations to Mariam Ibrahim of Brambling Road who found all 13 beach balls and
City Council, any housing association or private landlords. Mr Hancock from Woodshaw Rise who kept his rent up to date and reaped a reward!
The housing related support we can provide includes: Keep your account up to date and have a go at our autumn word search for your chance for
some shopping vouchers. We will pull out the winners on the 1st of November
• Helping you to maintain and sustain your current home or help
you to move into a home more suitable for your needs Rain R E T C H P O L X E G D S O L
• Assisting you with Housing/Welfare Benefits Harvest O A T Z S U B E B O K X U P E NAME: .........................
• Assisting you to access services in the community and other November H E I N S B R A M C I U M E A ....................................
services that can help you live independently Warm A P P N C L E V E I O B M R F
• Advice with managing your finances, money management September R C U I A I E S T N C L R U B ADDRESS: ....................
and debt issues Cold V R E Z R S Z I P E T C D M L
....................................
• Help to manage your tenancy, assist with any issues and Scarf E E R O F D E X E O O P Z F O
prevent homelessness Leaf blower S B C L E A V E S M P A T L W ....................................
• Providing an out of hour’s emergency support service Leaves T M S H I N A U T A E T J O E
....................................
Rake R E S E A S O N E G H R P A R
Our Supported Housing Officers visit on a regular basis at a time
O V E C O N K R P L L A F E E ....................................
that works for you. They will support you to maintain your Toffee apple
P O N H A N S O L E O K R E S
independence so that you can live the way Season
B N T E A R F O R T E E A M I TEL NO: .......................
that you want to. If you feel that just a little Fall
U W A R M T R E B M E T P E S
bit of support would go a long way give us a Breeze ....................................
F E L S E L P P A E E F F O T
call today on 0116 2544230. Hat

14 15
 Foundation news www.foundationhousing.org

Foundation Housing Association

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or audiotape, please contact the Association on 0116 2544230

Contact Us...
For more information about Foundation News, or suggestions for
improving it, please contact us. You can:
Write to: Foundation Housing Association
8 Faraday Court, 40 Conduit Street,
Leicester LE2 0JN Our office hours are
Telephone: 0116 2544230 9am to 5pm Monday,
Email: enquiries@foundationhousing.co.uk Tuesday, Thursday and
Web: www.foundationhousing.org Friday and 9am to 2pm
on Wednesdays.

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