Getting Started

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Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this
manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose
without the written permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used
or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically
allowed in the license agreement. The licensee may make one copy of the software for backup purposes.

Copyright © 2000 by Creative Technology Ltd. All rights reserved.

Version 1.0
October 2000

VoIP Blaster is a registered trademark of Creative Technology, Ltd. Blaster is a trademark of Creative Technology Ltd.
InnoMedia, InnoSphere, the InnoMedia logo, and the Powered By Innomedia logo are trademarks of InnoMedia, Inc.
IBM is a registered trademark of International Business Machines Corporation.
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 Creative End-User Software License Agreement
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Version 2.4, June 2000
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The Contractor/Manufacturer for the Software is:
Creative Technology Ltd
31, International Business Park
Creative Resource
Singapore 609921
GENERAL
This Agreement is binding on you as well as your employees,
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ADDENDUM TO THE MICROSOFT SOFTWARE LICENSE
AGREEMENT (WINDOWS 95)
IMPORTANT: By using the Microsoft software files (the “Microsoft
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The Microsoft Software is provided for the sole purpose of replacing
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SPECIAL PROVISIONS APPLICABLE TO THE EUROPEAN
UNION
IF YOU ACQUIRED THE SOFTWARE IN THE EUROPEAN
UNION (EU), THE FOLLOWING PROVISIONS ALSO APPLY
TO YOU. IF THERE IS ANY INCONSISTENCY BETWEEN THE
TERMS OF THE SOFTWARE LICENSE AGREEMENT SET OUT
EARLIER AND IN THE FOLLOWING PROVISIONS, THE
FOLLOWING PROVISIONS SHALL TAKE PRECEDENCE.
DECOMPILATION
You agree not for any purpose to transmit the Software or display the
Software’s object code on any computer screen or to make any hard
copy memory dumps of the Software’s object code. If you believe you
require information related to the interoperability of the Software with
other programs, you shall not decompile or disassemble the Software
to obtain such information, and you agree to request such information
from Creative at the address listed earlier. Upon receiving such a
request, Creative shall determine whether you require such
information for a legitimate purpose and, if so, Creative will provide
such information to you within a reasonable time and on reasonable
conditions.
LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS AGREEMENT, AND
AS PROVIDED UNDER THE HEADING “STATUTORY
RIGHTS”, THE SOFTWARE IS PROVIDED AS-IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, QUALITY AND FITNESS FOR A
PARTICULAR PURPOSE.
LIMITATION OF REMEDY AND DAMAGES
THE LIMITATIONS OF REMEDIES AND DAMAGES IN THE
SOFTWARE LICENSE AGREEMENT SHALL NOT APPLY
TO PERSONAL INJURY (INCLUDING DEATH) TO ANY
PERSON CAUSED BY CREATIVE’S NEGLIGENCE AND
ARE SUBJECT TO THE PROVISION SET OUT UNDER THE
HEADING “STATUTORY RIGHTS”.
STATUTORY RIGHTS
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Accordingly nothing in this Agreement shall prejudice any rights that
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GENERAL
This Agreement is governed by the laws of the Republic of Ireland.
The local language version of this agreement shall apply to Software
acquired in the EU. This Agreement is the entire agreement between
us, and you agree that Creative will not have any liability for any
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else (whether innocently or negligently) upon which you relied upon
entering this Agreement, unless such untrue statement or
representation was made fraudulently.
Safety & Regulatory Information
The following sections contain notices for various countries:
CAUTION: This device is intended to be connected by the user to a
CSA/TUV/UL certified/listed IBM AT or compatible personal
computers in the manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or with the
equipment manufacturer to verify/confirm if your equipment is
suitable for devices to be connected to it.
ATTENTION: Ce périphérique est destiné à être connecté par Compliance
l’utilisateur à un ordinateur IBM AT certifié ou listé CSA/TUV/UL ou
compatible, à l’intérieur de la zone d'accès définie par le fabricant. This product conforms to the following Council Directive:
Consulter le mode d’emploi/guide d'installation et/ou le fabricant de ❑ Directive 89/336/EEC, 92/31/EEC (EMC), 73/23/EEC (LVD)
l’appareil pour vérifier ou confirmer qu'il est possible de connecter
d'autres périphériques à votre sytème.
Notice for the USA
'HFODUDWLRQ#RI#&RQIRUPLW\
FCC Part 15: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of the According to the FCC96 208 and ET95-19
FCC Rules. These limits are designed to provide reasonable Manufacturer’s Name: InnoMedia Inc.
protection against harmful interference in a residential installation.
Manufacturer’s Address: 90 Rio Robles, Suite 100
This equipment generates, uses, and can radiate radio frequency
San Jose, CA 95134
energy and, if not installed and used in accordance with the
United States
instructions, may cause harmful interference to radio
communications. However, this notice is not a guarantee that Importer’s Name: Creative Labs Inc.
interference will not occur in a particular installation. If this Importer’s Address: 1901 McCarthy Boulevard
equipment does cause harmful interference to radio or television Milpitas, CA 95035
reception, which can be determined by turning the equipment off and United States
on, the user is encouraged to try one or more of the following Tel: (408) 428-6600
measures:
declares under its sole responsibility that the product
❑ Reorient or relocate the receiving antenna.
Trade Name: Creative Labs / InfoAccel USB
❑ Increase the distance between the equipment and receiver.
❑ Connect the equipment to an outlet on a circuit different from Model Number: IA2007
that to which the receiver is connected. has been tested according to the FCC / CISPR22/85
❑ Consult the dealer or an experienced radio/TV technician. requirement for Class B devices and found compliant with
❑ Caution the following standards:
EMI/EMC: ANSI C63.4 1992, FCC Part 15 Subpart B
To comply with the limits for the Class B digital device, pursuant to
Part 15 of the FCC Rules, this device must be installed in computer Complies with Canadian ICES-003 Class B
equipment certified to comply with the Class B limits. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
All cables used to connect the computer and peripherals must be
shielded and grounded. Operation with non-certified computers or 1. This device may not cause harmful interference, and
non-shielded cables may result in interference to radio or television 2. This device must accept any interference received,
reception. including interference that may cause undesirable
operation.
Modifications
Ce matériel est conforme à la section 15 des régles FCC.
Any changes or modifications not expressly approved by the grantee Son Fonctionnement est soumis aux deux conditions suivantes:
of this device could void the user’s authority to operate the device.
1. Le matériel ne peut étre source D’interférences et
Notice for Canada 2. Doit accepter toutes les interférences reques, Y compris
celles pouvant provoquer un fonctionnement indésirable.
This apparatus complies with the Class “B” limits for radio
interference as specified in the Canadian Department of
Communications Radio Interference Regulations. Paul Ju, Director Systems Development
Cet appareil est conforme aux normes de CLASSE “B” d’interférence InnoMedia Inc.
radio tel que spécifié par le Ministère Canadien des Communications 19 September, 2000
dans les règlements d’interférence radio.
Contents
Introduction
Features ..................................................................................................................... viii
Before You Begin.....................................................................................................................ix
System Requirements..................................................................................................ix
Network Requirements................................................................................................ix
Document Conventions ................................................................................................x

1 Installing VoIP Blaster

Installing VoIP Blaster .......................................................................................................... 1-2
Step 1: Connect VoIP Blaster................................................................................... 1-2
Step 2: Install Software Driver................................................................................. 1-3
Step 3: Install VoIP Blaster Software....................................................................... 1-3
Step 4: Enter User and Device Information ............................................................ 1-4
Uninstalling and Reinstalling VoIP Blaster Software ......................................................... 1-5

2 Making VoIP Blaster Calls

Making VoIP Blaster Calls ................................................................................................... 2-1
To make a PC-to-Phone call..................................................................................... 2-2
To make a PC-to-PC call .......................................................................................... 2-3
To leave a Voice E-mail............................................................................................ 2-4
Listening to Voice E-mail ..................................................................................................... 2-5
v
 3 Using Creative VoIP Blaster Dialer
About Creative VoIP Blaster Dialer......................................................................................3-1
VoIP Blaster Modes...............................................................................................................3-3
Call History............................................................................................................................3-4
Memory Menu.......................................................................................................................3-4
Address Book.........................................................................................................................3-5
Global Search.........................................................................................................................3-7
Options ...................................................................................................................................3-8

Appendixes
A Technical Specifications
B Troubleshooting
Problems Using VoIP Blaster...............................................................................................B-1
Problems with Telephones ...................................................................................................B-4
Frequently Asked Questions (FAQs)...................................................................................B-5

C Note on USB Compatibility

vi
Introduction
Creative VoIP Blaster uses your Internet account to make long-distance calls. The cost for these
long-distance calls over the Internet to other VoIP Blaster users is just the cost of your Internet
service or local call. Voice-over-IP technology allows you to send digital information over the
Internet instead of, or in conjunction with, the PSTN (public switched telephone network),
dramatically reducing the cost of the call.
VoIP Blaster connects to your PC via the USB port, and it lets you plug in your normal corded
or cordless telephone. It works with whatever connection to the Internet you use: a dial-up
connection using your PC’s internal or external modem, or a direct connection using your xDSL
modem, your cable modem, or a global IP network.
VoIP Blaster’s powerful Digital Signal Processing technology provides high voice quality.
Being hardware-based, it allows you to make phone calls over the Internet at the same time as
you surf the Web.
If you call a number that does not have VoIP Blaster, VoIP Blaster will automatically switch to
InnoMediaTM’s InnoSphereTM network to complete the call at possibly the lowest long-distance
rates currently available. Calls made over the Internet from your VoIP Blaster to any other VoIP
Blaster user carries no additional costs. Voice E-mail can also be sent if the other VoIP Blaster
user does not answer.

vii
 InnoMedia’s InnoSphere lets you make calls to any phone in over 200 countries at some of the
lowest long-distance rates currently available. An InnoSphere account is needed to make calls.
You may recharge the value in this account whenever you want to. See “Recharge Account” on
page 3-9 for instructions.
Notebook Notebook with
with VoIP VoIP Blaster and
Blaster earpiece

Computer with
VoIP Blaster

Features ❑ Free global calling between VoIP Blaster users

❑ Talk and surf at the same time — no need for a second phone line. Surf the web or use any
other PC application while placing calls over the Internet
❑ Digital voice quality through patent-pending technology and powerful on-board Digital
Signal Processor (DSP)
❑ Built-in voice e-mail to and from other VoIP Blaster users
❑ Low rates to over 200 countries
❑ Easy plug-and-play installation to any free USB port

viii
Before You Begin The README file on the CD-ROM contains information not available at the time of printing.
Read the file before you continue. In addition, read the following:
❑ System Requirements
❑ Network Requirements
❑ Document Conventions

System Requirements Minimum system requirements for VoIP Blaster:

❑ 100% IBM®-compatible PC
❑ Intel® Pentium® or AMD® K6® processor at 200 MHz or higher
❑ Microsoft® Windows® 98, Windows Millennium Edition (Me) or Windows 2000
❑ 24 MB RAM for Windows 98 and Windows Me (32 MB recommended),
64 MB RAM for Windows 2000
❑ 17 MB free hard disk space for installation
❑ Available USB port (version 1.1 compliant or higher) or self-powered USB hub
❑ CD-ROM drive installed

Network Requirements ❑ Dial-up, xDSL, cable Internet access*

❑ 28.8 Kbps or faster Internet connection (56 Kbps recommended)** with public IP address

* Internet connections with Lan and firewall are not supported.

** Voice quality depends on your Internet Service Provider (ISP) connection and available bandwidth.

ix
Document Conventions The following typographical conventions are used throughout this document:
Document conventions.

This Represents

bold Text that must be entered exactly as it appears.

italic Title of a book or a placeholder, which represents the information you
must provide.

UPPERCASE Directory name, file name, or acronym.

<> Symbols, letters, and key names on the keyboard.

This notepad icon indicates information that is of particular importance

and should be considered before continuing.

This alarm clock icon indicates that failure to adhere to directions may
result in loss of data or damage to your system.

x
Installing VoIP Blaster
1
This chapter consists of the following sections:
❑ Installing VoIP Blaster
• Step 1: Connect VoIP Blaster
• Step 2: Install Software Driver
• Step 3: Install VoIP Blaster Software
• Step 4: Enter User and Device Information
❑ Uninstalling and Reinstalling VoIP Blaster Software

Installing VoIP Blaster 1-1

Installing VoIP Follow the five easy steps below to install and start using VoIP Blaster.

Blaster
Step 1: Connect VoIP Blaster as shown in Figure 1-1. You need not turn off your computer when you
connect VoIP Blaster to the computer’s USB port.
Connect VoIP Blaster

earpiece set
phone
jack earpiece
minijack

VoIP Blaster
USB connector

Note:
To use the telephone to make
calls, DO NOT connect the
earpiece.
If both the telephone and
earpiece are connected to
VoIP Blaster, calls are audible
only via the earpiece.

USB cable

USB port Telephone

Figure 1-1: Connecting VoIP Blaster.

1-2 Installing VoIP Blaster

Step 2: Windows automatically detects VoIP Blaster when you connect it to the computer for the first
time.
Install Software
1. When the Add New Hardware Wizard dialog box appears, click the Next button.
Driver 2. Click the Search for the best driver for your device (Recommended) option and then click
the Next button.
3. Insert the installation CD into your CD-ROM drive.
Note: If the setup program runs automatically, exit from the program.
4. Select the Specify a location check box and enter D:\Language (where D: represents your
CD-ROM drive and Language is the language of the software that you want to install).
5. Click the Next button.
6. Follow the instructions on the screen to complete the installation.

Step 3: 1. Ensure that the installation CD is still in your CD-ROM drive.

Install VoIP Blaster 2. Double-click the My Computer icon on your desktop and then double-click the CD-ROM
drive icon.
Software The setup screen appears.
3. Follow the instructions on the screen to complete the installation.

Installing VoIP Blaster 1-3

Step 4: Once the software is installed, the Device Configuration dialog box (Figure 1-2) will appear.
Enter User and If not, click Start -> Programs -> Creative -> Creative VoIP Blaster Dialer.
For your VoIP Blaster to work, you need to register your device with Creative and the
Device Information InnoSphere service by entering the necessary information in this dialog box
1. You must enter the information in the fields marked with an asterisk (*).

• The Device Configuration

dialog box appears only once.
To edit this information again,
see “Device Configuration”
on page 3-10.
• If you click the Do not
disclose Address, Phone
Number and E-Mail
Address information in
Global Search option, other
VoIP Blaster users will not be
able to make a PC-to-Phone
call as well as send a voice
mail to you automatically.

Figure 1-2: The Device Configuration dialog box.

2. Enter the rest of your Personal Information to help others search for you in VoIP Blaster
Dialer’s Global Search. The only information displayed in a search is: your online status,
Device number, name, city, and country. All other information is kept private from other
VoIP Blaster users.
1-4 Installing VoIP Blaster
 3. Enter your InnoSphere User ID and Password in the PC-to-Phone User/Card
Information section.
4. If you want to send and receive Voice E-Mail, you must also enter your e-mail settings. You
can find these settings in your e-mail software, or contact your ISP or computer support
personnel for assistance. Your ISP’s e-mail server must support the SMTP protocol in order
for you to send and receive Voice E-mail.
Note: America Online (AOL) does not use SMTP, therefore, AOL users will not be able to
send or receive Voice E-mail messages.
5. Click the desired options as to whether you want to receive information via e-mail from
Creative and/or its affiliates.
6. Click the OK button.
7. To begin making phone calls, proceed to Chapter 2, “Making VoIP Blaster Calls”.
To learn more about using Creative VoIP Blaster Dialer, see Chapter 3, “Using Creative VoIP
Blaster Dialer”.

Uninstalling and If for some reason your installation was not done properly, you may need to remove the VoIP
Blaster software and then reinstall it again.
Reinstalling VoIP
To remove the VoIP Blaster program:
Blaster Software 1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the Add/Remove Programs icon.
3. Select Creative VoIP Blaster Dialer and then click the Add/Remove button.
4. Click the OK button.
Refer to the earlier sections in this chapter to reinstall the drivers and software.

Installing VoIP Blaster 1-5

Making VoIP Blaster Calls
2
This chapter consists of the following sections:
❑ Making VoIP Blaster Calls
• To a non-VoIP Blaster user (PC-to-Phone)
• To another VoIP Blaster user (PC-to-PC)
❑ Listening to Voice E-mail

Making VoIP VoIP Blaster uses the software called Creative VoIP Blaster Dialer to
make calls. When you turn on your PC, VoIP Blaster Dialer is started
Blaster Calls automatically and appears as an icon in the system tray at the bottom-right
of your PC’s screen:
If you do not see the icon, click Start -> Programs -> Creative -> Creative VoIP Blaster
Dialer. The icon should appear in your system tray.
This chapter describes how you can start making calls once you have installed your VoIP
Blaster. To learn more about the functions and features of Creative VoIP Blaster Dialer, see
Chapter 3, “Using Creative VoIP Blaster Dialer”.
You can use either an attached telephone to dial, or, if you are using a notebook, you might find
it more convenient to use the earpiece. Remember that you will only be able to use the earpiece
if you attach both the telephone and the earpiece to the VoIP Blaster.

Making VoIP Blaster Calls 2-1

To make a PC-to-
Phone call
For instructions on how you can
buy more InnoSphere minutes,
see “Recharge Account” on page
3-9.
2-2 Making VoIP Blaster Calls
If the person you wish to call does not have VoIP Blaster installed, you can use the InnoSphere
service to complete the call instead of using your normal long distance carrier. InnoMedia’s
InnoSphere network lets you complete the call at some of the lowest long-distance rates
currently available. To learn how you can check these calling rates, see “Check PC-to-Phone
Calling Rates” on page 3-9.
1. Connect to your ISP.
2. After you have successfully connected to your ISP, click the VoIP Blaster Dialer icon to
show the Creative VoIP Blaster Dialer interface (see Figure 3-1 on page 3-2).
3. Ensure that “LogOn OK” is displayed on the status screen before you start dialing.
4. To dial, you can do either of the following:
• If you have an attached telephone, pick up the handset and dial using the telephone
keypad, OR
• Click the Call/Hang up button and then dial using the number keypad on the VoIP
Blaster Dialer interface.
5. Dial asterisk pound (*#) followed by the phone number then # again.
For example, if the country code is 55, area code is 99 and the phone number is 1234567,
then dial: *#55991234567#.
When connected, the remaining time available for your InnoSphere account will also be
displayed on the status screen.
6. To terminate the call, replace the handset or click the Call/Hang up button on the VoIP
Blaster Dialer interface.
Since you are using InnoSphere as your long distance carrier, you will not have access to Voice
E-Mail. Your call will be treated as if you had dialed through your normal telephone carrier with
the same tones and recorded voice messages.
To make a PC-to-PC Your VoIP Blaster Device Number follows you globally, so it remains the same no matter
call where you travel. To make a call to another VoIP Blaster user, you must know his or her VoIP
Blaster Device number. If you do not know the number, you can use Creative VoIP Blaster
Dialer’s Global Search. See “Global Search” on page 3-7 for more details.
1. Connect to your ISP.
2. After you have successfully connected to your ISP, click the VoIP Blaster Dialer icon to
show the Creative VoIP Blaster Dialer interface (see Figure 3-1 on page 3-2).
3. Ensure that “LogOn OK” is displayed on the status screen before you start dialing.
4. To dial, you can do either of the following:
• If you have an attached telephone, pick up the handset and dial using the telephone
keypad, OR
• Click the Call/Hang up button and then dial using the number keypad on the VoIP
Blaster Dialer interface.
5. Dial pound (#) followed by the Device number, then # again.
For example, if the Device number is 1234567890, then dial:
#1234567890#.
6. To terminate the call, replace the handset or click the Call/Hang up button on the VoIP
Blaster Dialer interface.

Making VoIP Blaster Calls 2-3

To leave a Voice
E-mail
Voice E-mail Shortcuts
2-4 Making VoIP Blaster Calls
If the VoIP Blaster user you are calling does not answer the phone, or the line is busy, you will
be prompted to leave a Voice E-mail.
The Voice E-mail feature will not work unless both you and the recipient have correctly
configured the e-mail settings section in the Device Configuration dialog box (see Figure 1-2
on page 1-4).
1. If the VoIP Blaster user you are calling does not answer the phone, you will be prompted to
press 1 to leave a voice mail or press 2 to connect via InnoSphere.
2. If you press 1 to leave a Voice E-mail, the Voice
Mail recorder will start automatically (Figure 2-
1). Start recording your message after the tone
and when you are done, click the Send button or
hang up the phone to send your Voice E-mail.
3. Pressing 2 will complete your call with the
remote user’s regular telephone number via
InnoSphere. You will hear the same calling tones
(ring, busy, etc.) and telephone company
recorded messages as if you had dialed the call Figure 2-1: The Send Voice E-Mail dialog box.
via your normal telephone service.
After you have recorded your Voice E-mail, you can use the following buttons on your
telephone to control the Voice Mail Recording software.
• Press 1 to delete and re-record your message.
• Press 2 to stop recording.
• Press 3 to listen to your message. You must first stop recording.
• Press 4 to send your message.
Listening to Voice If you are not available to answer the phone, or are offline, callers have the option of recording
and sending you a Voice E-mail message. You must fill out the E-Mail (SMTP) Server
E-mail Configuration settings correctly for this feature to work. You can access these settings via the
Creative VoIP Blaster Dialer interface. See “Device Configuration” on page 3-10 for more
details.

The Voice E-mail (.VEM) files will be associated to the Voice E-mail Player during
installation.
When a VoIP Blaster Voice E-Mail message is sent, the recipient will receive it as an e-mail
attachment.
To listen to the messages:
1. Start the e-mail program and check for new mail.
2. Open the message (the subject is always VoIP Blaster Voice Mail).
3. Open the attachment.
The Voice E-mail Player will be started automatically.
4. Click the Play button to listen to the message through the earpiece or telephone handset. If
you have an audio card, you will only hear the message through the speakers connected to
the audio card.

Making VoIP Blaster Calls 2-5

Using Creative VoIP Blaster Dialer
3
About Creative Creative VoIP Blaster Dialer is a software control panel that not only lets you make calls, it
also allows you to do the following:
VoIP Blaster Dialer ❑ Control VoIP Blaster’s mode of operation
❑ Monitor the status of VoIP Blaster and ongoing calls
❑ Use speed dialing features
❑ Access address books
This chapter describes the various functions of the VoIP Blaster Dialer interface.

To view the Creative VoIP Blaster Dialer interface:

Click the VoIP Blaster Dialer icon in the system tray at the bottom right
of your Windows desktop.
If you do not see the icon, do the following:
1. Click Start -> Programs -> Creative -> Creative VoIP Blaster Dialer.
The icon will appear in your system tray.
2. Click the icon to view the Creative VoIP Blaster Dialer interface.

Using Creative VoIP Blaster Dialer 3-1

 Figure 3-1 describes the Creative VoIP Blaster Dialer interface.
Help button
System Menu Shows the online InnoMedia™ button
Shows a pop-up menu Getting Started. Shows a pop-up menu of links to
with links to visit InnoMedia and InnoSphere web
VoIPBlaster.Creative.com. sites, services and information.

Call Status Screen

Displays various messages
VoIP Blaster Modes during system operation.

Volume Control Mute on/off indicator

Click the bars to adjust Earpiece Indicator
the desired volume level. Appears if the earpiece is
attached to VoIP Blaster.
Call (blue receiver) / Call Timer
Hang up (red receiver) Shows the elapsed time for
a PC-to-Phone call.
Call History Global Search
Shows the list of recent Lets you search for other
incoming and outgoing members of the VoIP
calls. See page 3-4. Blaster community.
See page 3-7.
Memory Menu Address Book
Shows a pop-up menu Stores your personal
of up to 10 speed-dial address book entries.
numbers. See page 3-4. See page 3-5.

Options Clear button

Allows you to change the Clears the last
settings for Dial-up Networking number entered.
and Device Configuration, send
Voice Mail, check calling rates
and buy more InnoSphere
minutes. See page 3-8.
Click to visit
Creative.com.

Figure 3-1: The Creative VoIP Blaster Dialer interface.

3-2 Using Creative VoIP Blaster Dialer

VoIP Blaster Modes There are two VoIP Blaster modes of operation: PC-to-PC and PC-to-Phone. The highlighted
button on the interface indicates the current status. Click to select the desired mode. The
following describes the two modes:

PC-to-PC Mode This mode allows you to make VoIP Blaster to VoIP Blaster calls and is the default mode of
operation. For instructions on making calls in this mode, see “To make a PC-to-PC call” on
page 2-3.

PC-to-Phone Mode This mode allows you to make calls via the InnoSphere long-distance service at significantly
reduced rates. Click the PC-to-Phone button to set this mode for the next call that you attempt.
This is equivalent to dialing asterisk pound (*#) before the phone number. The mode will
automatically switch to the PC-to-PC mode for subsequent calls.

For instructions on making calls in this mode, see “To make a PC-to-Phone call” on page 2-2.

Using Creative VoIP Blaster Dialer 3-3

Call History Click the Call History icon to show the Call History Details dialog box (Figure 3-2). It
shows the list of recent incoming and outgoing calls. The most recent number is listed first.

Figure 3-2: The Call History dialog box.

❑ To call a number again in the list, select the number and then click the Dial button.
❑ To add a number to the Address Book, select it and click the Add to Address Book button.
❑ To add a number as a speed-dial number in the Memory Menu, click the Add to Memory
button.

Memory Menu Click the Memory Menu icon to show up to 10 speed-dial numbers. Just select the
desired number in the menu to initiate the call.
❑ To store a speed-dial number in this Memory Menu, select a number from the Call History
or Address Book dialog boxes and then click the Add to Memory button.
❑ To delete the numbers listed, click Delete items from the menu.
In the dialog box that appears, select the numbers you wish to remove from the Memory
Menu.

3-4 Using Creative VoIP Blaster Dialer

Address Book Click the Address Book icon
box:
to show the VoIP Blaster DialerAddress Book dialog

If other users click the Do not

disclose Address, Phone
Number and E-Mail Address
information in Global Search
option in “Step 4: Enter User and
Device Information” on page 1-
4, you will not be able to add
their information into your
address book when using Global
Search. Figure 3-3: The VoIP Blaster Dialer Address Book dialog box.

❑ To speed dial someone in your Address Book, select the desired entry and then click either
the Call by PC-to-PC or Call by PC-to-Phone button.
❑ To manually add new VoIP Blaster
users to your Address Book, click
the New Address button and then
complete the Add Address dialog
box (Figure 3-4).

Figure 3-4: The Add Address dialog box.

Using Creative VoIP Blaster Dialer 3-5

 ❑ To edit an entry which is already in your Address Book, click the Properties button and then
modify the information in the Edit Address dialog box.
❑ To save a copy of your Address Book, click the Save Address Book button.
This ensures that you still have a copy of the address book if it is corrupted or deleted while
installing other programs.
❑ To add a number as a speed-dial number in the Memory Menu, click the Add to Memory
button.
❑ To manually update the online user status, click the Refresh button. Online users are
highlighted in green.
❑ To choose the fields and the order which they are displayed in the Address Book, click the
Preferences button. Available fields are shown in the following figure:

Figure 3-5: The Preferences dialog box.

3-6 Using Creative VoIP Blaster Dialer

Global Search Click the Global Search icon to show the Global Search dialog box. The Global Search
allows you to browse or search through all other members of the VoIP Blaster community of
users. Only the first 50 records found in any search will be displayed.

If other users click the Do not

disclose Address, Phone
Number and E-Mail Address
information in Global Search
option in “Step 4: Enter User and
Device Information” on page 1-
4, you will not be able to add
their information into your
address book when using Global
Search. Figure 3-6: The Global Search dialog box.

You can search using any portion of the person’s name or address. However, if you search using
the Device Number, Phone Number or E-mail address, the information entered must be
complete. You can enter search data in more than one field to narrow your search results if the
person you are searching for is not in the first 50 records.

Using Creative VoIP Blaster Dialer 3-7

Options
Enable / Disable Incoming
PC-to-PC Call
Dial-up Networking
To activate the Dial-up
Networking dialog box when you
are not sitting in front of your PC,
just pick up the phone receiver
and dial **, and hang up.
3-8 Using Creative VoIP Blaster Dialer
Click the Options button to show the Options pop-up menu. The following describes the
various options available:
To receive incoming calls made by another VoIP Blaster user, select the Enable Incoming PC-
to-PC Call option (a check mark will appear beside it).
If you do not wish to receive incoming calls, select the Disable Incoming PC-to-PC Call
option. The check mark toggles between these two options.
Click this option to show the Dial-up Networking
dialog box.
You can specify your Dial-up Networking
connection setting from here to dial out to your ISP.
❑ Select your dial-up networking connection (if
any) from the Windows Phone Book entry field.
The rest of the settings will be retrieved from
your Windows system.
❑ When you try to make a call while you are not
connected to the Internet, this dialog box will
appear. If you have previously selected the Dial
up automatically check box, dial-up is initiated
immediately. If you clear this check box, you
must click the Dial button to initiate the dial-up
when this dialog box appears. Figure 3-7: The Dial-up Networking dialog box.
Send Voice E-Mail Click this option to open the Send Voice E-Mail
dialog box to manually record and send a Voice E-
mail to another VoIP Blaster user.
1. Enter the e-mail address of the VoIP Blaster
user you want to send the Voice E-mail to.
2. Click the Record button to start recording.
Maximum recording time is 3 minutes.
3. Click the Stop button to stop recording.
4. Click the Play button to listen to what you have
recorded. Figure 3-8: The Send Voice E-Mail dialog box.

5. When satisfied with your voice recording, click

the Send button.

Check PC-to-Phone Click this option to visit the InnoSphere Calling Rates web site.
Calling Rates

Recharge Account Click this option to buy more InnoSphere Calling Credits.

InnoSphere Customer Click this option to visit the InnoSphere Services web site.
Service Helpdesk

Using Creative VoIP Blaster Dialer 3-9

Device Configuration Click this option to show the Device Configuration dialog box (Figure 3-9). You can modify
your personal and account information, and e-mail configuration here.

Figure 3-9: The Device Configuration dialog box.

3-10 Using Creative VoIP Blaster Dialer

Technical Specifications
A
Electronics ❑ Full duplex audio
❑ ITU-T H.323 V2 Voice-over-IP
❑ ITU-T G.723.1 speech compression
❑ ITU-T G.168 echo cancellation
❑ Telephony Characteristics
• Nominal Impedance: 600 Ohms
• Ring Waveform: sine wave
• Ring Voltage: 90 VAC ± 10%
• Ring Frequency: 20 Hz ± 5%
• Output Ringer Load: up to 2.0 B (Ringer Equivalence Number)
(Recommended for use with a single telephone)

Environmental ❑ Operating Temperature: 0 to +50°C

Characteristics ❑ Humidity: up to 90%, non-condensing
❑ Storage Temperature: -40 to +80°C

Technical Specifications A-1

Power From USB port or self-powered USB hub (powered by an external power source).

Port compatibility Universal Serial Bus version 1.1 Compatible

Dimensions 88.9 mm (L) x 58.4 mm (W) x 25.4 mm (H)

A-2 Technical Specifications

Troubleshooting
B
Problems Using 1R#GLDO#WRQH#FDQ#EH#KHDUG#IURP#WKH#DWWDFKHG#WHOHSKRQH#UHFHLYHU1
Cause It may be due to the following:
VoIP Blaster ❑ Your VoIP Blaster wiring connection may be incorrect.
❑ Your telephone does not comply with FCC Part 68 specifications. See
“Problems with Telephones” on page B-4.
Solutions Do the following:
❑ Check the wiring connection to VoIP Blaster as shown in Chapter 2.
❑ Use another telephone set with VoIP Blaster and see if the problem still
occurs.

9R,3#%ODVWHU#GRHV#QRW#ZRUN#SURSHUO\1
Cause The VoIP Blaster driver may not be installed properly.
Solution Remove and reinstall the VoIP Blaster software as described in the section
“Uninstalling and Reinstalling VoIP Blaster Software” on page 1-5.

Troubleshooting B-1
 &DOOV#FDQQRW#EH#PDGH#HYHQ#WKRXJK#´/RJ2Q#2.µ#LV#GLVSOD\HG#RQ#WKH#VWDWXV#VFUHHQ#RI#
WKH#9R,3#%ODVWHU#'LDOHU1
Cause Currently, VoIP Blaster is not designed to work on PCs with LAN and firewall.
If you are a corporate user, your PC is probably networked within the corporate
firewall (check with your Network Administrator).
Solutions Do the following:
❑ Make sure your PC is not connected to LAN, and is not within a firewall.
❑ Connect your PC to the Internet by using a modem.
❑ Any network adapters on your PC need to be disabled with the following
actions:
1. Right-click the My Computer icon on your desktop, and select
Properties from the popup menu.
2. Click the Device Manager tab and then double-click Network Adapters.
3. Select the appropriate Ethernet NIC card and then click the Properties
button.
4. Select the Disable in this Hardware Profile check box, and then click the
OK button. You will not have access to any network resources.
To re-enable your network card:
1. Repeat steps 1 through 3 above.
2. Click the Enable Device button and then click the OK button.
3. Close the System Properties window.
4. Restart your computer to log back into the network.

B-2 Troubleshooting
7KH#YRLFH#TXDOLW\#LV#SRRU1
Cause You may be connected to the Internet at an inadequate modem speed,
experiencing heavy, ongoing Internet traffic, or you are using a modem that does
not handle data traffic very well.
Solutions Do the following:
❑ If you are using an earpiece, adjust the volume level around midway in the
VoIP Blaster Dialer. If you are using a telephone set, try adjusting the volume
for the receiver using the telephone’s volume control (if any).
❑ Use a direct phone line. Do not tap the telephone line in parallel as this will
reduce signal strength.
❑ Use an ISP that has low data loss rate and provides sufficient Internet
bandwidth.
❑ Try not to use ISP dial-up connections and other applications that use push-
technology, which continuously download Internet traffic to your PC.
❑ Test if the connection is improved by making a VoIP Blaster call with all other
programs closed (except for the VoIP Blaster Dialer).
❑ Adjust/lower the modem speed to reduce error rate. This requires some
experimenting.
If your modem is connected at 50 Kbps or higher, try to reduce the connecting
speed to between 40 Kbps and 48 Kbps. Connecting the modem at high speed
will increase error rate, and therefore, cause the modem to spend more time
performing error correction.
❑ Try to use a serial modem as PCI modems may be subjected to interference
signals generated by the system.

Troubleshooting B-3
Problems with 7KH#WHOHSKRQH#VHW#GRHV#QRW#ULQJ#ZKHQ#WKHUH#LV#DQ#LQFRPLQJ#FDOO1
Cause VoIP Blaster is built to conform to FCC Part 68 specifications. Generally
Telephones telephones that are meant for home use are compatible with VoIP Blaster as these
phones comply with these specifications. However, phones that are meant for use
with PBX systems are not supported as they do not comply with FCC Part 68
specifications.
Solution Use another telephone set with VoIP Blaster and see if the problem still occurs.

9R,3#%ODVWHU#GRHV#QRW#GHWHFW#ZKHWKHU#WKH#WHOHSKRQH#VHW#LV#´RQ0KRRNµ#RU#´RII0KRRNµ1
Cause The telephone that you use may not meet the specifications of FCC Part 68 and
thus the “on-hook” and “off-hook” status are not detected by VoIP Blaster. See
the explanation for the problem mentioned above.
Solution Use another telephone set with VoIP Blaster and see if the problem still occurs.

7KHUH#DUH#QR#SUREOHPV#PDNLQJ#3&0WR03KRQH#FDOOV/#EXW#3&0WR03&#FDOOV#FDQQRW#EH#
PDGH#WR#DQRWKHU#9R,3#%ODVWHU#XVHU1
Cause It may be due to the following:
❑ Although the other VoIP Blaster user may be connected to the Internet, he may
have disabled incoming PC-to-PC calls.
❑ The other VoIP Blaster user could be using a phone which does not meet the
specifications of FCC Part 68. Thus the “on-hook” and “off-hook” status are
not detected by his VoIP Blaster, and so his line appears to be busy.
Solutions Do the following:
❑ Make sure that the other VoIP Blaster user has selected the Enable incoming
PC-to-PC call in the Options menu of the VoIP Blaster Dialer.
❑ Make sure that the other VoIP Blaster user is using a telephone that meets the
specifications of FCC Part 68.
B-4 Troubleshooting
Frequently Asked 'RHV#9R,3#%ODVWHU#QHHG#WR#XVH#DQ#,54#VHWWLQJ"
No. VoIP Blaster does not use an IRQ setting. Thus it will not cause any I/O conflicts.
Questions (FAQs)
&DQ#,#XVH#D#VWDQGDUG#WHOHSKRQH#ZLWK#9R,3#%ODVWHU"
Yes. VoIP Blaster works with any standard touch-tone corded or cordless analog telephone
(FCC Part 68 approved). For more information about phone compatibility, see “Problems with
Telephones” on page B-4.
You can also use VoIP Blaster with the portable earpiece set which is included in the package
for hands-free usage. The earpiece set is “hot-swappable,” allowing you to switch from using a
standard telephone or the earpiece without shutting down the software or your computer. A
headphone icon is displayed on the VoIP Blaster Dialer interface when the earpiece is attached
to VoIP Blaster.

+RZ#GR#,#DQVZHU#RU#SODFH#FDOOV#XVLQJ#WKH#HDUSLHFH#VHW"
Since the earpiece set does not have an “off-hook” feature, to place calls, you need to click the
Call/Hang up button (red receiver icon) in VoIP Blaster Dialer and then dial using the numeric
keypad. The software will determine that you have completed entering the digits and then dial
the intended party. To hang-up or terminate the call, click the Call/Hang up button (green
receiver icon).
If there is an incoming call, the ringing can be heard on the VoIP Blaster device itself. To answer
the call, click on the Call/Hang up button.

+RZ#FDQ#,#DGMXVW#WKH#YROXPH#ZKLOH#XVLQJ#WKH#HDUSLHFH#VHW"
The volume heard through the earpiece set can be adjusted by clicking the Volume Control bars
in VoIP Blaster Dialer.

Troubleshooting B-5
 :K\#FDQ·W#,#FRQWDFW#D#9R,3#%ODVWHU#XVHU#OLVWHG#LQ#WKH#*OREDO#6HDUFK#GLDORJ#ER[#HYHQ#
WKRXJK#LW#LV#LQGLFDWHG#WKDW#KH#RU#VKH#LV#RQOLQH"
The other VoIP Blaster user may have disconnected from the Internet before closing the VoIP
Blaster Dialer and thus his or her Internet connection status was not updated in the InnoMedia
server. The connection status will be updated about once every 20 minutes.

B-6 Troubleshooting
Note on USB Compatibility
C
A small number of motherboards have USB ports that do not meet the USB specification
exactly. Unfortunately, VoIP Blaster may not operate correctly with these systems.

Some manufacturers of non-USB-compliant motherboards have released motherboard or BIOS

updates to address the problem.
If VoIP Blaster does not work on your system and you suspect that the problem may be related
to your PC’s USB port, the following is a list of available options:
1. Contact your PC vendor.
Your PC vendor may be able to upgrade your motherboard or its BIOS to a newer version
that addresses USB incompatibilities.
2. Use a PCI host adapter which provides USB connectors.
If you are not able to upgrade your motherboard or its BIOS, we recommend this approach.
3. Attach VoIP Blaster to a self-powered USB hub.
Some USB devices (such as monitors) also operate as self-powered USB hubs; you can also
buy dedicated powered USB hubs which are to be attached to your PC’s USB port. However,
in some cases, attaching a powered USB hub to a non-USB-compliant USB motherboard
connector will not solve the problem.

To look for a USB compatible product, you can visit the product search page at the official
USB web site: http://www.usb.org/app/search/products.

Note on USB Compatibility C-1