MAMTA LOHIA AGARWAL

XXXXXXXX. • Hyderabad, AP • mamtalohiamail@yahoo.com • 9849109696

QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over six years of experience in account management,
claims and sales processing, and management / operations within the healthcare / medical transcription, retail
garment and retail / commercial furniture trade.

♦ Talent for identifying customer needs and presenting appropriate company product and service
offerings.
♦ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased
repeat and referral business.
♦ Track record of assisting in the design and implementation of reporting procedures that improve
customer-satisfaction.
♦ Expertise in resolving escalated customer service issues.
♦ Great People skills, effective in leading a team or working independently.
♦ Demonstrated administrative and managerial skill set with relevant experience.
♦ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE
Best Buy Furniture – Hyderabad, July 2010 to Present
Store Manager / Head of Sales (July 2010 to Present)
I serve as store manager and head of sales for a premier Hyderabad furniture retailer serving the public at large and direct
business to business through a commercial sales division.
Promoted to from Head of sales to Store Manager to lead and manage a team of 10 employees situated at Hyderabad
center of operations and primary retail location. Collaborate with Customer Service / Sales representatives to implement
sales and customer satisfaction strategies. Provide employees with tools to maintain and increase service levels to both
internal and external requirements. Work closely with proprietors to maintain a direct chain of command, clarify
information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales figures and customer service
issues.
• Contributed to increasing retails and commercial sales in execution of aggressive sales plans.
• Instrumental in improving customer-satisfaction through suggestion, development, and implementation of new
reporting procedures and continuous follow up with clientele.
• Increased employee knowledge by assisting with development and implementation of product-awareness
program.
• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and
motivational strategies.
• Received outstanding positive comments from team members, proprietors, as well as exceptional feedback from
customers both from retail and commercial sector.

…Continued…
 MAMTA LOHIA AGARWAL
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Professional Experience Continued

Raiment - High End Designer Boutique – Hyderabad April 2005 to June 2010

Customer Service Representative / Head of Sales (2005 to 2010)

I was recruited to provide top-notch sales and service to both internal team members and external customers. Processed
orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and
sensitivity. I Assisted the General Manager in creating and updating promotional materials. Prepared weekly reports for
sales figures, handled purchasing of textiles and raw material needed by designers. Key role in attending trade fairs,
organizing booths and interacting with customers to ensure high sales revenue during sales push at trade shows.
• Enhanced customer-satisfaction by expediting all claims and ensuring a high degree of accuracy.
• Worked closely with proprietors to develop marketing campaign and advertising.
• Key role in sourcing raw materials for designers.
• Handled all aspects of the retail sales cycle including customer follow up for repeat buy and ensure client visits to
our trade fairs.
• Assisted in general administration and operations to ensure custom designed orders were delivered in a timely
manner to the utmost satisfaction of the customer.

Sparsh medical transcription – Hyderabad January 2004 to March 2005

Customer Interface - Training Programs
I served as a Customer interface Representative for a medical transcription institute, worked closely with trainees and
clients to deliver training programs that met required norms.
I interfaced with customers to identify needs, field questions, training packages, level of expertise and benchmarks
required by trainees before taking a seat at customer transcription center. Was required to provide mentoring and
guidance to trainees, completed review reports, and resolved issues as needed. I Coached and mentored new employees
in customer-service processes and company policies.
• Played key role in recruitment drives by participating in interview process.
• Received numerous accolades from senior management for consistently providing excellent service and tactfully
resolving sensitive issues.
• Worked closely with sales teams to ensure training packages were custom tailored to meet client requirement as
each transcription center maintains a different level of transcription accuracy and turnaround time for transcribed
documents.

EDUCATION AND TRAINING

♦ Pre- primary (ICSE) St. George’s Homes Ketti Ooty, India

♦ Higher School-Nasr School (ICSE) Hyderabad, India
♦ 2 years Intermediate certificate from Nasr School (ICSE) Hyderabad A.P India.
♦ 3 years B.com certificate from Osmania university, Hyderabad A.P India

Personal Details:
♦ Date of Birth : 10-08-1972
♦ Nationality : Indian
♦ Religion : Marwadi (Hindu)
♦ Marital Status : Married
♦ Languages Known : English, Telugu, and Hindi.

References Available on Request