The major objective of this survey is to find out the effects of Knowledge Management System in an

organization and its contribution to a Learning Organization. The information collected is only for
research purpose and will be kept confidential.

Key Directory:
KM – Knowledge Management
ROI – Return on Investment
Description of Rating Scales
Value Meaning Assigned
Strongly Agree You are in agreement with the
statement to a very high extent
Agree You believe that statement is true
to some extent
Disagree You believe that statement is not
true to some extent
Strongly Disagree You totally disagree with the
statement
Don’t know/Cant say(Dn/Cs) You do not know about it or can
not say

PART 1

Following are the statements that reflect the effects of Knowledge Management system in an organization.
According to your opinion please PUT (O) symbol in front of the suitable option.

1. The KM system helps in fast and better decision making.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

2. KM helps in enhanced productivity or service quality.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

3. Implementing KM results in sharing best practices.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

4. KM makes it easy to enter different market types.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

5. KM helps in increased innovation by the employees.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

6. Application of KM system results in increased market share.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree
 7. KM increases the learning/adaptation capability of employees.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

8. KM helps in better staff attraction/retention.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

9. KM results in enhanced collaboration within the organization.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

10. KM helps to address the communication gap in the organization.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

11. KM helps in constant and continuous transformation of individual learning to organizational

Learning and vice versa.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

12. KM results in increased delegation of authority and accountability to individuals.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

13. KM helps to achieve better ROI.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

PART 2

Following are the statements that reflect characteristics of any Learning Organization. According to your
opinion please PUT (O) symbol in front of the option that best suit your organization.

1. Information is readily available on required topics from current publications

to industry specific processes.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

2. Information regarding process description can be uploaded in organization’s database.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

3. Personal best practices can be shared with other employees.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree
4. Enabling hardware and software technologies are available to support learning rather than control it.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

5. There are well defined processes for creation, capture, and acquisition of knowledge.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

6. Useful knowledge can be easily shared and acted upon.

Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

7. A cohering and powerful vision of the organization is shared across the workforce to
promote need for strategic thinking at all levels.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

8. There are enabling structures in terms of hierarchy and communication flows that
facilitates learning.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

9. There are cohesive teams in organization which facilitates sharing of experiences and
Information among employees.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

10. The organization provides incentives to motivate users to learn from experiences and
use KM system.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

11. The organization continuously strives for learning, unlearning and re-learning for its employees.
Strongly Agree Disagree Strongly Dn/Cs
Agree Disagree

Organization Name: Industry/Sector:

Department: Designation:

Total No. of Employees:

Thank You for your time and thoughtful responses