S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g

Cloud Computing and SAP

Where We Are and Where We’re Going Kaj van de Loo
Senior Vice President
Technology Strategy
Office of the CTO
SAP AG

T he cloud is in your future. Anyone who doesn’t real-

ize this fact will miss out on the biggest IT revolution
in decades.
That’s why, at SAP, we have heavily invested in R&D
and other resources to bring to the cloud the very same
qualities our on-premise solutions are known for — data
integrity, data consistency, rigorous compliance, and
unification of business processes across the company. We
want to expand these qualities from the on-premise
world to the on-demand world.
determining how we should develop our applications in
line with those plans. At the same time, we want our
partners to understand SAP technology, the way it
behaves, and our roadmap, so that they can align their
own service definitions and development with ours.
We are also developing a certification program with
our partners, so that customers can be confident that
Roland Wartenberg
a particular cloud computing infrastructure solution Enterprise Virtualization
will work, and that SAP will support their products on Strategist
this infrastructure. SAP Labs, LLC

3 Layers of the Cloud Cloud as SaaS

At SAP, we approach cloud computing holistically, but On the software-as-a-service front,
break it down into three distinct layers: infrastructure, SAP is building its own SaaS
software-as-a-service (SaaS), and consumption. applications and working with Inside This Special Report
partners to develop additional
S-3 R
 each for the Clouds: What Cloud
Cloud as Infrastructure on-demand applications. Our on-
Services Can Do for You
We already have many customers who are deploying demand solution for small busi-
IBM
SAP systems on private cloud landscapes. SAP’s ability to nesses and midsize companies,
adopt technology innovation within our products has SAP Business ByDesign, is now in S-5 Exploring the Cloud But Worried
long been a key value driver for customers. With both the ramp-up phase, and solutions About Security?
private and public clouds, we are doing the same: We are focused on specific lines of NetApp
enabling existing SAP applications to be deployed and business, such as SAP E-Sourcing S-7 M
 ove Faxing Out of Your Landscape
managed on virtualized and cloud-based infrastructures. OnDemand, have been available and into the Cloud
One of the biggest cloud participants is SAP itself; we for some time. Esker, Inc.
have approximately 1,000 systems running on a third- We are also working to ensure
S-8 T
 he Journey to the Private Cloud:
party web service. that our on-demand applications
Align IT and Improve Business Value
The future lies in customers’ ability to reliably move are seamlessly integrated with EMC Corporation
any SAP system to the cloud and operate it there, SAP on-premise applications so
regardless of whether they are using internal, private that they share master data or S-9 Can’t Decide Between an On-Premise
cloud technology, such as a virtualized data center, or business processes that go across
Procurement Suite and a Cloud Model?
You Don’t Have To
external, public cloud technology hosted by a third party. both on-demand and on-premise
Hubwoo
Accordingly, we are developing tools to make it easier to solutions.
deploy and manage SAP systems in both of these cloud Of course, there are other levels S-10 Provision Your Complete
environments. of sharing, as well. There are appli- SAP Application Landscape in
To make this future a reality, we have been working cations and data that reach outside a Matter of Minutes
closely with our partners, both the early cloud providers of the enterprise, enabling interac- fluid Operations GmbH
and those who we believe will be important future play- tion and collaboration with indi-
ers, such as telecommunications companies and large IT viduals or organizations around Download this special report at
sapinsider.wispubs.com
service providers. For our part, SAP is learning what type the world. This could extend to
of services our partners are planning to provide and known customers or companies,

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C l o u d C o m p u t i n g | S A P i n s i d e r sp e c i a l R e p o r t

or even unknown individuals that you want to engage in consumption technology. Instead, our strategy is to
some fashion, like consumers. You want to give them enable consumption from non-SAP technologies, what-
access to data and functionality, but you can’t do so in ever they may be, via standard protocols.
any meaningful way with an on-premise solution.
In the not-too-distant future, expect to see a variety of Readying Your SAP Landscape to
hybrid solutions from SAP with some on-premise and Enter the Cloud
on-demand components that all allow the customer to Within each of these three layers, there are exciting
select the deployment model that best fits their business possibilities that create the promise of cloud computing
scenario. In addition, SAP is enabling an for customers. But when that prom-
open ecosystem in the on-demand space, ise is delivered, will you be ready?
facilitated by an open platform and cor- Cloud computing is SAP customers should really
responding partner programs, including think about what exactly they want
coming. For your
partners that provide SaaS solutions. to achieve before they start looking
company, it’s only a at cloud technology solutions. They
Cloud as Consumption question of how quickly. should consider how they want to
The way people consume and interact attain these objectives within all
with applications is a dynamic playing three layers of cloud computing;
field. Today, the emphasis is on making applications for otherwise, they may not be happy with the results.
the mobile consumer. But new user interface technolo-
gies pop up constantly. The Cloud Outlook: Today and Tomorrow
Of cloud computing’s three layers — infrastructure, While many flavors of cloud computing are now avail-
SaaS applications, and consumption — the last is the able to SAP customers, the future presents an even
most mature. There are dozens of different mobile wider variety of ripening opportunities that will soon
devices currently running some form of an SAP applica- be ready (see Figure 1). There are several steps custom-
tion or some functionality that interacts with an SAP ers can take today to prepare for a future on the cloud:
system. And make no mistake: We want to increase the
 At the infrastructure level, use virtualization technolo-
consumption of SAP systems.
gies provided by SAP and certified SAP partners.
In the end, though, users should be able to access SAP
applications without having to worry about where those  Take advantage of SAP lifecycle management tools,
applications reside. This means that we are not going to including the SAP NetWeaver Adaptive Computing
be able to increase consumption by pushing an SAP Controller tool and SAP Solution Manager.
Article continues on page S-11

Today Outlook
Figure 1 u SAP’s
mission is to define
and develop
 SAP landscapes supporting  Cloud services provider
enabling technology, virtualization platforms certification (for outsourcing
management tools,  SAP management solutions partners offering cloud
 Unify currently
and value-added for physical and virtual services)
available technologies
services to help infrastructures  Extended collaboration with
 Extend operations
customers deploy  SAP Consulting offerings for cloud partners
support to public cloud
and manage existing virtualization infrastructures  Single unified set of
SAP applications  Value prototyping to provide management solutions (pilots
in virtualized data SAP landscape services planned in 2010)
centers and the cloud  Partner network and solutions  Development concepts around
cloud

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Reach for the Clouds:
What Cloud Services Can Do for You
Enable a More Dynamic Data Center with IBM’s Cloud and Automation Offerings
C  loud computing is a revolutionary way to deliver
 and consume IT services, and it will continue to
change IT in the next few years by delivering multiple
components as services — including infrastructure, plat-
forms, software, and even business processes — accord-
ing to your company’s dynamic requirements. To support
the cloud, however, IT will need a new class of tools.
IBM is unleashing the potential of the cloud for SAP
customers through our Service Management Center
with Tivoli Service Automation Manager (SAM). Tivoli
SAM allows users and enterprises to execute complex
computing tasks and applications without needing to
understand the underlying technology, and it provides
high-quality service management at a reduced cost.
IBM Tivoli SAM will act as a single control point for all
IBM cloud services in your private, hosted, or public
cloud applications. Right now, by using IBM services
and Tivoli SAM, you can have a modern, dynamic data
center for your SAP systems as part of your journey to
cloud services.
Tivoli SAM Enables a More Modern,
Dynamic Data Center
Tivoli SAM, one of IBM’s newest tools, helps automate
both the deployment and management of computing
clouds. With capabilities to request, deliver, and manage
IT services, it offers benefits in the following cloud layers.
Tivoli SAM for the Infrastructure-as-a-Service
Cloud Layer
Tivoli SAM provides an automation service catalog,
which can be fully integrated with the system manage-
ment disciplines of configuration, incident management,
performance management, monitoring, and change
management. Tivoli SAM’s integration and automation
capabilities allow users to provision an SAP system in
minutes rather than days or weeks, thereby eliminating a
sequential, expensive, and time-consuming installation
and setup process. Tivoli SAM can rapidly deploy the
required infrastructure on most operating systems
and databases.
Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com
S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g
Charles Kichler
Associate Partner
IBM
Tivoli SAM for the Platform-as-a-Service Cloud Layer
For SAP landscapes, Tivoli SAM automates cloud services
lifecycle tasks regardless of the underlying technology.
Some of these automated tasks include:
 SAP instance management: Instance imaging of exist-
ing systems, image management, and nulling printers
and interfaces, for example
Gerold Kurth
 SAP systems management: Complex management Software Research
tasks, including creating an SAP application server, IBM
system shutdown, updating the system landscape
directory, and removing an instance
 Infrastructure management: Infrastructure partition
creations, deletions, and adjustment of resources;
storage pool creation, deletion, and adjustment; and
other infrastructure operations as required
 SAP cloud management: Efficiently moving the SAP
system and resources to maximize your cloud data center Bernd Schoener
SAP Alliance Executive
IBM
IBM Service Management Center for
Cloud Computing
Tivoli SAM is one of the first offerings within the IBM
Service Management Center for Cloud Computing,
a solution that provides tools and practices to manage
the life cycle of cloud services. The IBM Service
The Benefits of Cloud Services
 Significant cost reduction
 Improved service delivery and flexibility
 Higher internal and external customer satisfaction
 Improved standardization of the IT environment
 Improved development, testing, and training
 Improved data integrity and compliance
 Faster, less expensive system implementations and rollouts
S-
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Management Center controls the cloud services and  Simplifying user/IT interaction with a user-friendly
components illustrated in Figure 1 to enable users self-service interface that accelerates time to value and
to request, deliver, and manage IT services for the a service catalog that contains standards to drive con-
operating system, database, SAP NetWeaver, and SAP sistent service delivery
applications.
 Automating provisioning and de-provisioning to speed
Figure 1 q Tivoli SAM Tivoli SAM can provide several services, including:
service delivery, and enabling provisioning policies
enables control of
 Enabling infrastructure-as-a-service (IaaS) and plat- that allow asset release and reuse
infrastructure and
platform objects to forms-as-a-service (PaaS) with near-instantaneous IT
deliver cloud services response and delivery capabilities through automa-
The Perks of Cloud Services for
to your data center tion and standardization
SAP Customers
So what does the ability to more easily and rapidly create
instances really mean for customers? SAP landscapes
may often have five, six, or seven instances, just for SAP
ERP. Complex clients can have over 100 instances, and
Level 2
service Service Catalog most of them are non-production systems (sandbox,
Tester
development, and test systems, for instance). Companies
SAP WebSphere Portal Infrastructure that try to get around this complexity by not creating
Project service service service service
lead extra instances often pay the price with insufficient test-
Cloud ing or training.
Now, with cloud services, your landscape is altered to
allow you to only bring up the instances you require for
Platform services SAP WAS Portal 
brief, useful periods of time. In addition, the instance cre-
ation process is so quick that you can get a request from
Infrastructure services AIX Windows xLinux  a project manager during a morning coffee break and
hand him or her the instance before lunch. The time it takes
Service development and delivery platform
to complete a project is cut from days to minutes (see
Repository
Figure 2). By providing additional automation-enabled
Server pool Server pool
and security self services, cloud services can also free your technical
Network
teams to focus on more important, critical efforts.
IBM has also created a special offering for SAP cus-
Infrastructure components
tomers, Tivoli SAM4SAP, that empowers your data cen-
ter to be an SAP cloud data center. With Tivoli SAM4SAP,
cloud services can act as the basis for completely new
System Project Duration Duration work paradigms. Creating a new SAP system on demand,
administration before after
in minutes, could change the current working paradigm
Database Install DB2/Oracle 1 day 12 minutes within an IT department. By leveraging Tivoli SAM4SAP,
administrator
Maintain database ½ day 8 minutes implementations can be parallelized and accelerated
libraries through the rapid creation and provisioning of SAP sys-
Clone database 2-3 days 20-180 minutes tems. You can now rapidly respond to both your internal
UNIX administrator Install operating 1 day 30-60 minutes and external customers, at a lower cost of operations.
system
Basis administrator Prepare upgrade/ 2-3 days 40-200 minutes Learn More
provide SAP system
Enriching your SAP service delivery with cloud
Add additional 1 day 10 minutes technology is a must in every IT organization that
application server
is focused on cost, efficiency, and quality. For more
SAP system refresh 1-4 days ½-3 minutes information about IBM cloud offerings for SAP
customers, visit www.ibm.com/ibm/cloud, www.ibm.
Figure 2 p The time it took to complete an IT project before using com/software/tivoli/products/service-auto-mgr, and
cloud services versus the time it takes now with cloud services www.ibm-sap.com. n

S- Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com
 S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g

Exploring the Cloud But Worried

About Security?
Consider Implementing a Secure Multi-Tenancy Infrastructure
Nils Bauer
Manager
SAP Competence Center
NetApp

A s SAP landscapes grow to support an increasing

number of business-critical applications, maintain-
ing these landscapes has become more complex. The tasks
When used in conjunction with Cisco’s Unified Com-
puting System (UCS), the SMT solution from NetApp,
Cisco, and VMware opens up the combined potential of
of keeping database and operating system software up to server, network, and storage I/O virtualization through a
date, managing data migrations and business process top-down approach that fuses traditionally separate infra-
changes, and backing up and protecting data along the structure silos into a single, holistic computing platform
way have each become business processes themselves. with excellent virtualization performance. The model also
In addition, today’s IT infrastructures often suffer supports sharing, reuse, and dynamic resource allocation
from siloed server and storage resources, leading to low for extending these capabilities to SAP landscapes.
utilization, gross inefficiency, and the inability to respond The SMT model (see Figure 1) enables “tenants” to
quickly and flexibly to changing business needs. share storage without compromising privacy by separat-
The arrival of cloud computing — and the adoption of ing different SAP landscapes at the storage system level
cloud infrastructures to deliver IT as a service — prom- with NetApp MultiStore. In this context, “tenants” could
ises to overcome these limitations and reduce future IT refer to a customer (in a service provider environment) or
spending. However, many companies worry about the to a business unit, subsidiary, or component that needs to
security of their data and applications in the cloud; this be securely separated (in a customer environment).
fear has become a major impediment to the adoption of MultiStore offers multiple isolated, logical partitions
cloud-based services. on a single, cost-effective, ethernet-based storage sys-
To alleviate this worry, NetApp, Cisco, and VMware tem, resulting in secure, virtualized storage with Figure 1 q Secure
have partnered to create an innovative, service-oriented optimal utilization. In addition, NetApp Data Motion multi-tenancy for
infrastructure that includes all the servers, storage, enables users to independently and transparently SAP solutions
networking hardware, and software needed to support
secure multi-tenancy (SMT) in the cloud.
SAP landscape 1 SAP landscape 2 SAP landscape 3
VMware
vSphere,
Enable Security in the Cloud vShield Zones, SAP SAP SAP SAP SAP SAP
vCenter
Key features of SMT include:
VMware VMware VMware
 An efficient infrastructure with elastic scalability
 Integrated SAP application data protection
 Advanced automation (for making SAP system
copies, for instance) Cisco
Nexus,
 Integration with the SAP NetWeaver Adaptive UCS, 10GbE
Computing Controller tool
 The ability to transparently migrate both SAP
applications and data across the infrastructure
Virtualization at all layers is the key to addressing NetApp
MultiStore,
enterprise IT challenges. It provides new and more effi- Data Motion
cient ways of operating and growing your SAP land- NFS/iSCSI
scapes, while at the same time offering an evolutionary SAP SAP SAP
landscape 1 landscape 2 landscape 3
approach to cloud computing.

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C l o u d C o m p u t i n g | S A P i n s i d e r sp e c i a l R e p o r t
migrate entire SAP landscapes between storage systems
to balance load, expand storage capacity, and refresh
technology without disruption.
Enable Fast Backup and Recovery
In virtualized, shared environments, traditional backup
approaches driven by the server layer are no longer prac-
tical. To optimize server utilization for application loads,
it’s important to offload the backup tasks from the server
layer down to the storage layer and to use efficient,
storage-based backup functionality.
With SAP-integrated NetApp SnapManager products,
you can create SAP database backups in minutes using
NetApp Snapshot technology. NetApp SnapManager
products also control the restore process, which takes
just a few minutes.
Ensure Fast, Space-Efficient
An SMT SAP System Copies
infrastructure's A typical SAP environment today generally consists of
combination different SAP Business Suite and SAP NetWeaver com-
of application, ponents. Several key processes — such as testing applica-
tion patches, running performance and data integrity
server, network,
tests, and providing user training environments —
and storage
require copies of these SAP components that often must
virtualization
be refreshed weekly or monthly.
technology
Creating an SAP system copy normally takes several
benefits those
days and is a very manual process that consumes valuable
managing existing
IT staff time. NetApp SnapManager products make it easy
SAP environments to create SAP system copies on demand, with minimal
or provisioning impact on the source system. Because the process refer-
new ones. ences data (rather than completely duplicating it), these
copies require the minimal additional storage to store
data that is changed in the source or target systems.
The SMT infrastructure also makes it possible to
clone individual SAP systems or complete SAP land-
scapes and to securely separate each clone from its
source. This means users can run the cloned systems
with the same security identifiers (SIDs) that the source
system uses, thereby eliminating any SAP-specific post-
processing requirements.
This functionality would be useful, for example, if you
needed to use an SAP system copy as a repair system to
recover from logical errors without having to restore and
recover the SAP production system to a point in time
prior to the error. With NetApp SnapManager, users can
instead create a backup copy of the production system,
attach it to another SAP system to analyze the error, and
then export the required data out of the repair system
and into the production system. This makes it possible to
S- Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com
resolve the logical error with little or no impact on the
production system, no data loss, and no inconsistencies
within the SAP landscape.
In addition, since the SMT infrastructure securely sepa-
rates SAP systems, users can start the repair system immedi-
ately, without having to do any SAP-specific post-processing.
SAP NetWeaver Adaptive
Computing Controller
The SMT infrastructure also offers the option to com-
bine server and storage virtualization with application
virtualization, bringing several additional advantages.
With the SAP NetWeaver Adaptive Computing Con-
troller tool, you can easily move SAP systems from one
virtual machine to another, or even to a physical server.
NetApp MultiStore, together with NetApp Data Motion,
extends this functionality to the storage level, making it
easy to move SAP systems to higher-performance storage
when operations require greater throughput. For example,
you can migrate an SAP ERP Human Capital Manage-
ment (SAP ERP HCM) system to a higher-performance
environment to run payroll twice a month.
The combination of NetApp cloning tehnology,
“golden images” of operating systems, and virtualized
applications with SAP NetWeaver Adaptive Computing
Controller allows quick provisioning of operating systems
for new servers or virtual machines and simplified
patching of operating systems. This functionality also
simplifies the physical replacement of server hardware.
The Advantages of Secure Multi-Tenancy
The combination of application, server, network, and
storage virtualization technology provides many advan-
tages for those managing existing SAP environments or
provisioning new ones. SMT guarantees a separation of
environments on all layers of the solution stack. It also
makes it possible to simplify and fully automate SAP life-
cycle management tasks, such as creating backups and
SAP system copies.
With this solution, hosting providers can reduce their
costs by running a shared, virtualized infrastructure,
while still securely separating their different customer
environments. Similarly, companies with several subsid-
iaries can benefit from a shared infrastructure that
allows them to maintain separation between their dif-
ferent SAP environments.
For more information on the SMT infrastructure and
how NetApp’s solutions help support it, visit www.
imaginevirtuallyanything.com and http://netapp.
com/us/technology/secure-multi-tenancy.html. n
 S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g

Move Faxing Out of Your Landscape

and into the Cloud
Esker on Demand Fax Services Solution Speeds Up Fax Deployment at Low Cost
Steve Smith
US Chief Operating Officer
Esker, Inc.

A s companies expand their faxing systems to meet

changing business needs, these systems often can
grow out of control. For example, a typical IT infrastruc-
Low Risk, High Reward
With no hardware or software investment and pay-as-
you-use pricing that makes costs predictable, the Esker
ture may include fax machines and fax servers, along on Demand Fax Services solution gives customers the
with multiple third-party technologies that perform opportunity to try cloud faxing without taking on large
various desktop faxing and fax forwarding functions. The architectural or financial risks. In a typical Esker on
resulting complexity can block efforts to improve sales Demand Fax Services implementation, it takes only a
order management, procurement, billing, and other core few days to deploy a centralized solution for faxing glob-
business processes that rely on fax communication. ally, without capital expense.
That’s where cloud faxing comes in. As companies No matter why you may be looking for a new fax solu-
look to consolidate servers, move or co-locate data tion, you’ll find that cloud faxing often proves less expen-
centers, retire legacy applications, and free up resources sive and easier to manage than other options. As a bonus,
to devote to core business needs, cloud faxing offers an the SAProuter-to-SAProuter architecture of Esker on
enterprise-class solution that is reliable, easy to imple- Demand Fax Services can also be used to automate
ment, and flexible enough to handle a variety of chang- postal mail processing.
ing needs. Cloud faxing especially suits organizations
that are:
ENTERPRISE ESKER PRODUCTION FACILITY DESTINATION
 Moving from a distributed ERP architecture to a
single-instance architecture Document
ENTE
R
AC Fax
DAT CUSTOMERS
SAP®
 Rolling out SAP solutions to regional subsidiaries Applications

Notification

Fax
 Upgrading to SAP ERP 6.0 DMZ DMZ SUPPLIERS

SNC

 Replacing fax systems that are not licensed to work RFC

Fax
with the latest SAP solutions SAProuter SAProuter PARTNERS

Figure 1 p The Esker on Demand Fax Services solution uses

Behind the Cloud
Esker on Demand Fax Services is a cloud faxing solu-
tion that uses secure remote function call (RFC)
communication between SAProuters to automatically
transmit faxes from the Business Workplace or from
SAP applications to production facilities in the global
Esker network (see Figure 1).
A multi-tenant Esker server platform with SAP-
certified integration receives the documents and then
processes and faxes them according to user specifica-
tions and least-cost routing parameters. Service is
available 24 hours a day, seven days a week, 365 days
a year — and real-time status is fed back into the SAP
system so that users can track their faxes.
RFC communication between SAProuters to transmit faxes
from SAP solutions to Esker production facilities
Learn More
As an established SAP software solution partner and an
SAP customer, Esker is a recognized leader in on-demand
document process automation. Esker solutions integrate
with SAP applications to streamline business processes
ranging from sales order management and accounts
receivable to purchasing and accounts payable.
For more information on cloud faxing options from
Esker, case studies, fast facts, or a quick demo of Esker
on Demand Fax Services for SAP applications, visit
www.esker.com/cloudfax. n

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C l o u d C o m p u t i n g | S A P i n s i d e r sp e c i a l R e p o r t

The Journey to the Private Cloud:

Align IT and Improve Business Value
Todd Pavone
Senior Vice President
Infrastructure Information
Solutions

EMC Corporation
Figure 1 q EMC
Proven Solutions
help customers
leverage infrastructure
capabilities to meet
SLAs and reduce risk
O
ne of the most exciting aspects of private cloud
computing is its potential for bringing your IT
organization into tighter alignment with your business.
Done right, cloud computing will boost efficiency, enable
IT to meet stringent service level agreements (SLAs), and
provide the agility needed to add real business value —
such as supporting new revenue initiatives or improving
regulatory compliance.
Benefit from a Simplified Environment
Virtualization is a first step toward the private cloud.
Customers taking this step see real benefits as they virtu-
alize and consolidate their SAP infrastructures. In fact,
one EMC customer significantly increased productivity
and realized a 13-month payback on its investment after
deploying SAP software in a virtual environment. This
simplified environment means that the IT staff spends
less time fighting fires and has more time to develop
solutions that address real business problems.
For details, see www.emc.com/collateral/emc-perspective/

h6738-callaway-golf-ep.pdf.
Counter Unwanted Performance and
Architectural Issues
As organizations move mission-critical applications to
private cloud environments, there are key issues to
address — issues like data growth and network band-
width, both of which can degrade performance. EMC has
made significant investments in people and in engineer-
ing labs to develop best practices for SAP deployments.
We then make this expertise available to you to help
ensure that your company isn’t taking on unnecessary
business risks.
While you prepare your SAP environment for cloud
computing, architectural issues — such as information
security, high availability, tiered storage, and policy-
based automation — may emerge. Our portfolio of
EMC Proven Solutions helps SAP customers leverage
infrastructure capabilities and move along an evolu-
tionary path to private cloud computing (see Figure 1).
Each solution acts as a building block that enables
companies to move forward at their own pace. In
addition, the portfolio helps reduce risk and increase
ROI, while helping to transform IT into a service-
oriented organization.

SAP applications EMC Offers Protected Investments,

Business Performance/ Backup
Exciting Progress
processes availability windows For organizations that have virtualization projects
underway, EMC solutions protect their current invest-
ments. Companies that are ready to invest in a new
EMC  Performance/
SAP platform will find that EMC Vblock Infrastructure
 Subject-matter experts
Proven functional testing Packages address key architectural issues, provide bal-
 Application and
Solutions  Proofs-of-concept anced performance, and accelerate the journey to the
product integration
and demos private cloud.
EMC and SAP have been working closely together to
SAP virtual infrastructure improve the infrastructure that is underlying companies’
SAP deployments. We are excited about our progress
Security Tiered storage Management and invite you to accompany us on the journey to the
private cloud.
To get started on this journey, visit www.EMC.com/
sapsolutions and www.EMC.com/powerof3. n

S- Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com
 S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g

Can’t Decide Between an On-Premise

Procurement Suite and a Cloud Model?
You Don’t Have To
Hubwoo’s Hybrid Approach Brings Procurement to the Cloud Rinus Strydom
Chief Marketing Officer
Hubwoo

A s business leaders plan SAP deployments, they

encounter new phrases seemingly every month:
on-premise, on-demand, software-as-a-service, multi-tenant,
enablement, catalog content management, and other
SAP modules via a cloud model. Hubwoo’s electronic
Hub, which enables integration-as-a-service for business
public cloud, private cloud, and more. With all these buzz- transactions as well as master data across heterogeneous
words, what is really important in the world of enterprise systems, streamlines all of these hybrid components to
procurement solutions? The answer is time to value. operate as an integrated, source-to-pay business process,
powered by SAP software (see Figure 1).
Increase Net Income by 45%
Lower IT costs and guaranteed service levels are certainly Unique Cloud Procurement Offerings
important cloud computing benefits to consider in any Hubwoo operates a suite of procurement solutions based
technology implementation. But when it comes to pro- on SAP BusinessObjects Spend Performance Management,
curement projects, time to value and realized bottom- SAP E-Sourcing, SAP Contract Lifecycle Management, and
line savings are paramount. Procurement savings are the SAP SRM. Complementary cloud technologies include a
fastest way to affect net income. Per a 2009 benchmark- supplier network, an automated content management
ing study, corporations can experience a 45% increase in and search solution, and an electronic invoice manage-
Figure 1 q The Hub
net income on average by decreasing external spend by ment solution compliant with country-specific legal enables integration-
5%. Conversely, focusing efforts on a 5% increase in requirements. Services such as strategy, implementation, as-a-service across
revenue would increase net income by only 5%. sourcing, supplier enablement, and buyer and supplier cloud and on-premise
support services ensure clients’ success. applications
Procurement via the Cloud: The Best of
Both On-Premise and On-Demand Worlds
Now that you recognize the importance of procurement
savings, how do you decide whether to implement an
SAP procurement suite on-premise or to subscribe
to a cloud model? You may already have significant
on-premise investments and projects underway. The
good news is that it is not an either/or situation.
Hubwoo, an SAP business process outsourcing (BPO)
partner in the area of procurement, offers a hybrid
approach to cloud procurement services. Compared to
doing one or the other — implementing an on-premise
suite or subscribing to a cloud model — this combined
approach has significant benefits, including immediate
cost savings opportunities, while following a holistic
SAP technology strategy. For example, customers can
run SAP Supplier Relationship Management (SAP SRM)
on-premise and subscribe to a supplier network, supplier Leading the Way in Procurement
Hubwoo’s technologies, including its cloud procurement
See “Enabling Profitable Growth through Procurement: Transforming

solutions, are certified under SAP’s rigorous BPO certifi-
the Sourcing and Procurement Organization,” an SAP Insight paper
by Vanessa C. Smith, Shruti Goel, and Tushar Gulhane and published cation process (www.sap.com/services/bysubject/bpo/
by the ASUG/SAP Benchmarking and Best Practices program. index.epx). To learn more, visit www.hubwoo.com. n

Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com S-
C l o u d C o m p u t i n g | S A P i n s i d e r sp e c i a l R e p o r t

Provision Your Complete SAP Application

Landscape in a Matter of Minutes
Use a Dedicated SAP Cloud Platform for Mission-Critical Applications
Dr. Tim Bussiek
Vice President
Marketing
fluid Operations GmbH

W hat if you could provision a complete SAP land-

scape in 10 minutes? And what if that landscape
was already filled with your relevant application con-
New Technologies Yield
Speedy Provisioning
With new cloud management and automation technolo-
tent? For starters, developers and network administra- gies, entire enterprise application landscapes, often
tors would save valuable time and effort. Plus, companies consisting of several systems, can be provisioned to the
would have a greater ability to leverage SAP applications end user as a landscape-as-a-service (LaaS) in a matter of
for strategic impact in the market. minutes. To achieve this level of cloud management and
About 66% of a company’s IT spend goes into running automation, the following design concepts are essential:
IT — companies are eager to redirect much of that
 Use of the complete IT stack, especially in view
toward driving business innovation. Good news:
of storage-assisted cloning capabilities, to handle
With the latest virtualization and management technol-
mission-critical application requirements
Figure 1 q A solution ogies, it is now possible to significantly reduce the time,
view of the fluidOps effort, and cost involved in provisioning — as well as  Integration of geographically distributed data centers
eCloudManager with administrating and monitoring — large, multi-tenant and resources into a federated cloud
access points; this SAP environments.  One-click provisioning of complete multi-tier, multi-
solution handles SAP
system landscapes above and beyond single-system vir-
applications as they
“live and breathe” in

A Gartner study (December 2009: IT Operations Cost Optimization tual machines, with no post-provisioning effort needed
presentation at the Gartner 28th Annual Data Center Conference)
complete and tightly estimated that 66% of IT spend was used for running the business, 19%  Use of standardized golden images (images of ready-to-
integrated landscapes was for growing the business, and 15% was for transforming the business.
run SAP systems) and other process automation mea-
sures, like the vCenter registration of clones
 Fine-grained metering and billing capabilities in a self-
service portal as an out-of-the-box LaaS solution
Solution View with Access Points

Web UI
Native
plug-ins
Self-service
portal
Dashboards
Business layer
Make Enterprise Cloud Computing a
 Administrator, business client,
Reality with fluidOps’ eCloudManager
Landscape layer and business sponsor cockpits The fluidOps eCloudManager incorporates all of these
 Integrated monitoring and system
key concepts (see Figure 1) — it’s an open cloud manage-
Application templates

management along entire stack

 Landscape-level provisioning ment platform that includes capabilities for the creation
with unique SAP template
support and automated cloning of a flexible private or public cloud infrastructure, rapid
Monitoring and management

 Unprecedented application SAP landscape provisioning, a self-service portal, and the

Master VL development, testing, and
production productivity automated handling of daily operations of a cloud data
center. The offering makes the most of companies’ exist-
Infrastructure layer ing storage, computing, networking, and virtualization
Virtualization layer  Open platform for best-of-breed capabilities to run IT like a business, maximizing service
VMware Citrix Hyper-V Server Amazon solutions
2008R2 Web Services
 Lower TCO via optimized
quality, reducing costs, and minimizing risk. And because
hardware utilization and the eCloudManager improves the consumability of SAP
Hardware layer maintenance automation
Shared storage Network Computing resources  Flexibility of scaling up or down
applications in this way, the door to rapid prototyping,
 Security and reliability developing, and testing is now wide open.
To learn more and access other resources, such as a
value calculator and a white paper on virtual landscape
management, visit www.fluidops.com. n

S-10 Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com
 S A P i n s i d e r sp e c i a l R e p o r t | C l o u d C o m p u t i n g

Continued from page S-2

 Ensure that organizational changes are flexible by measuring the current capacity against the future
enough to accommodate later cloud usage. The CIO, needs of the business.
for example, may move into the role of more of a  Define your business case. This is, by far, the most
service broker than a service provider and, as such, important step. You must decide why you want to
should begin developing metrics, skill sets, and a move to the cloud. Do not get hung up on technical
budget mix based on that transition rather than the details or carried away by lofty promises. Know what
traditional service provider model. you want to achieve and then draft a reasonable and
measured plan to get there.
 Reassess necessary administration skills currently
available in your organization; managing virtualized
and cloud environments is fundamentally different The Cloud on the Horizon
from managing more traditional landscapes and will Cloud computing is coming — for your company, it’s
require different skill sets. likely only a question of how quickly. At SAP, we’ve
implemented massive reorganizations and reallocations
 Understand the concepts behind security in the of internal resources to address demands for cloud-based
cloud and the risks and benefits it provides. solutions. We are working closely with our partners to
make sure your SAP solutions will
 Standardize all non-differentiating
run on any landscape, be it a
processes across your organization Cloud computing is
virtualized data center of your
and make sure they are uniformly fundamentally changing the own or that of a third-party web
supported by SAP applications.
way we build applications, services company. Across our
By taking these steps, you will be technology stack, we’re making
the way our customers use extensive investments to support
better prepared when your organiza-
tion commits to a cloud computing them, and how the entire on-demand applications. And we
scenario. With that commitment in are embedding protocols so that
world interacts. you can manage your SAP land-
place, you can start building your
cloud computing landscape by doing scape from any device.
the following: The growing opportunities to leverage the cloud,
combined with the real innovation it will bring, make
 Implement a cloud computing and virtualization task cloud computing an important channel to deliver new
force in your company. value to SAP customers. We personally believe that
 Because accounting and costing in cloud environments cloud computing is the biggest change in our industry
is different from more traditional landscapes, prepare in the past 20 years, probably since the adoption of the
cost monitoring and cost allocation tools and processes. client/server architecture. It’s fundamentally changing
the way we build applications, the way our customers
 Prepare your company’s mid-term and long-term
use them, and how the entire world interacts. n
strategies for security implications related to external
cloud offerings.

 Keep abreast of SAP and partner offerings in the Additional Resources...

virtualized and cloud computing space.

 Educate yourself on local legal requirements, espe- n

cially those regarding location of stored data.
 Optimize organizational alignment (for both IT and
the business) to benefit from proactive peak manage-
ment. IT can only predict changes in capacity needs by
looking at trends and patterns, but the business can
“Cloud Computing Is in the Air” by Joshua
Greenbaum (SAP NetWeaver Magazine, Volume 4,
Issue 4, insiderPROFILES.wispubs.com)
n
“Cloud Computing for SAP CRM” by Judith M.
Myerson (CRM Expert, Volume 6, Update 4,
www.crmexpertonline.com)

more accurately predict changes in IT capacity needs

n
“Quick Tip: SAP’s Path to the Cloud” by Michael A.
Moore (SAP Professional Journal, Volume 12,
For more information on security in the cloud, look for an


upcoming Security Strategies column in the October-December Update 4, www.SAPpro.com)

2010 issue of SAPinsider (sapinsider.wispubs.com).

Reproduced from the Jul n Aug n Sep 2010 issue of SAPinsider with permission from its publisher, WIS Publishing | sapinsider.wispubs.com S-11