Professional Documents
Culture Documents
QUESTIONNAIRE
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4. What are the problems related to knowledge retention?
(Rank the factors given below from 1 – 5 on your choice of preference)
a) Lack of Information [ ]
b) Information overload. [ ]
c) Loss of crucial knowledge due to a key employee leaving the organization. [ ]
d) Poor sharing of knowledge in the organization. [ ]
If any other, please specify ___________________________________________
5. What do you think of existing policies and procedures of knowledge management in your
organization?
a) Its quite important, relevant and latest. [ ]
b) Its quite important, relevant but not updated regularly. [ ]
c) Its just trivial, a part of formalities and of no use. [ ]
6. How much time does it take for an employee to get the relevant knowledge document in your
organization?
a) A few minutes [ ] c) A few days [ ]
b) A few hours [ ] d) Week or more [ ]
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e) If any other, please specify
___________________________________________
12. Which one is the biggest cultural barrier in knowledge management in your organization?
(Rank the factors given below from 1 – 8 on your choice of preference)
a) Functional silos. [ ]
b) Lack of participation. [ ]
c) Employees not willing to share knowledge. [ ]
d) Lack of trust. [ ]
f) Knowledge sharing not a part of daily work.
[ ]
g) Lack of training.
[ ]
h) Lack of rewards/ recognition for knowledge sharing.
[ ]
i) If any other, please specify
___________________________________________
14. What are the problems faced by you in using IT for Knowledge Management?
(Rank the factors given below from 1 – 8 on your choice of preference)
a) Lack of training. [ ]
b) System too much complicated. [ ]
c) Lack of identifying the proper IT tool [ ]
d) Lack of time to learn. [ ]
e) Lack of user uptake due to insufficient communication. [ ]
f) Every day use did not integrate into normal working practice. [ ]
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g) Unsuccessful due to technical problems. [ ]
h) If any other, please specify ___________________________________________
15. How significant is the role that effective KM can play in achieving the best result w.r.t
the following in your organization?
a) Improving competitive advantage [ ]
b) Improving customer focus [ ]
c) Innovations [ ]
d) Inventory reduction. [ ]
e) Employee development. [ ]
f) Cost reduction. [ ]
g) Revenue growth [ ]
h) Better decision-making. [ ]
i) Intellectual property rights management. [ ]
j) Faster response to key business issues. [ ]
g) Improving quality [ ]
h) Improving delivery [ ]
17. What do you think are the factors influencing Knowledge retention in your organization?
(Rank the factors given below from 1 – 5 on your choice of preference)
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a) Employees leaving for a better job elsewhere [ ]
b) Retirement [ ]
c) Promotion [ ]
d) Relocation [ ]