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Exam Name: CompTIA A+ Essentials

Exam Type: CompTIA


Exam Code: 220-701 Total Questions: 916

Question: 1
Category 5e specification structured cabling is generally used to carry many other signals such as
basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e
cable does not enable longer cable distances for Ethernet networks: cables are still limited to a
maximumof ___ in length.

A. 328 meters (1076 feet)


B. 100 meters (328 feet)
C. 30 meters (100 feet)
D. 150 meters (492 feet)

Answer: B

Question: 2
The _________ is the measurement of the number of pixels an LCD monitor can display without
the image appearing distorted.

A. Native resolution
B. Contrast ratio
C. Pixelation
D. Base frequency

Answer: A

Question: 3
Which of the following battery chemistries has the longest life when used with portable computing
devices?

A. NiCd
B. NiMH
C. Alkaline
D. Li-Ion

Answer: D

Question: 4
It is possible to see status light indicators on the interfaces of NIC and Modem.

A. True
B. False

Answer: A

Question: 5
Which of the following is not a benefit of laptop design?

A. Portability
B. Increased performance
C. Desktop replacement
D. Higher-quality construction

Answer: B

Question: 6

Page 1 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his computer. As an experiencedtechnician,
you immediately know what the problem is after the client describes several symptoms. Under
that circumstance, what is your next step to take so as to solve the problem?

A. Verify full system functionality.


B. Document findings, actions and outcomes.
C. Establish a plan of action and implement the solution.
D. Ask the user opened ended questions to see if they agree with the cause.

Answer: C

Question: 7
Which of the following is not a requirement for ACPI to function?

A. The BIOS must support ACPI.


B. You must be running Windows 95 or later.
C. The motherboard must support ACPI.
D. The processor must support ACPI.

Answer: B

Question: 8
The Windows Advanced Options Menu provides some alternative ways of running Windows
when it won't start up normally. To display this menu, you need to power off your computer and
then restart it. What is the appropriate step to take so as to enter this menu?

A. Edit the config.sys file that is located on the root directory.


B. Press F8 after POST but before Windows begins to load.
C. Midway through Windows loading, power cycle the system.
D. Enter System Configuration Utility and select Startup Menu.

Answer: B

Question: 9
Which laptop input device was released with the IBM ThinkPad series oflaptops?

A. Touchpad
B. Mouse
C. Point stick
D. Trackball

Answer: C

Question: 10
A touch screen monitor uses touching of the screen as an input method. Items can be selected or
moved with a finger, and finger gestures may be used to convey commands. The problem is the
screen will need frequent cleaning due to image degradation from fingerprints. Which of the
followingwill make sure that the touch screen monitor performs optimally after its installation?

A. Degauss the monitor.


B. Calibrate the monitor.
C. Set the resolution to the highest the monitor can display.
D. Set the refresh rate to the lowest the monitor can display.

Page 2 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 11
Which laptop accessory allows you to power your laptop from a car or airplane?

A. AC adapter
B. DC adapter
C. Battery converter
D. Automotive Wizard

Answer: B

Question: 12
SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages
from all access points within range advertising their SSIDs. The client device can then either
manually orautomatically-based on configuration-select the network with which to associate.
However, take security into consideration, if SSID broadcast is disabled, what will you expect?

A. A user would need to manually type the SSID to connect.


B. Data encryption would be more secure over wireless connections.
C. The access point would now transmit on only one channel.
D. Data encryption would be less secure over wireless connections.

Answer: A

Question: 13
As an experienced technician, you are required to perform a tape backup every evening. You are
thinking of an appropriate backup method so that only those files that have beenchanged since
the last backup will be backed up. Refer to the following backup method, which one will enable
that and clear the archive bit for each file?

A. Incremental
B. Full
C. Daily
D. Copy

Answer: A

Question: 14
Which of the following rechargeable battery types is least desirable due to its minimal power
duration when used with laptops?

A. NiCd
B. NiMH
C. Li-poly
D. Li-Ion

Answer: A

Question: 15
The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor,
microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the
2.4GHz wireless access point and disable its connection?

A. Incandescent lighting

Page 3 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. Electrostatic Discharge (ESD)


C. Cordless phones
D. The access point is next to a speaker

Answer: C

Question: 16
__________ is the fastest and most modern interface used as an expansionmethod for external
peripherals, such as mice, web cams, scanners, and printers, and is popular on laptops and
desktops alike.

A. Parallel
B. PS/2
C. USB
D. ATA

Answer: C

Question: 17
Windows XP is a line of operating systems produced by Microsoft for use on personal computers,
including home and business desktops, laptops, and media centers. The most common editions
of the operating system are Windows XP Home Edition and Windows XP Professional. Refer to
the following installation options, which THREE are effective for this operating system?

A. Factory recovery partition


B. Network installation
C. Installation from Microsoft.com
D. Windows CD installation

Answer: A, B, D

Question: 18
Which kind of laptop was designed to look and function like a paper notebook?

A. Luggable
B. Tablet
C. Netbook
D. Notebook

Answer: B

Question: 19
A change from a 32-bit to a 64-bit architecture is a fundamental alteration, as most operating
systems must be extensively modified to take advantage of the new architecture. One ofthe
reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor:

A. provides use of PCIe X16 expansion slots.


B. provides access to larger hard drive partitions.
C. provides addressing of memory beyond 4GB.
D. provides use of more powerful video graphics accelerators.

Answer: C

Question: 20
Which of the following power states consumes the least amount of power?

Page 4 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. G0
B. S1
C. S2
D. S4

Answer: D

Question: 21
In computing, __ is a commonly used name for a command-line utility thatprovides
diskpartitioning functions in an operating system.

A. chkdsk
B. fdisk
C. format
D. convert

Answer: B

Question: 22
Which type of PC Card is used most often for expansion devices like NICs,sound cards, and so
on?

A. Type I
B. Type II
C. Type III
D. Type IV

Answer: B

Question: 23
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with the printer as it fails to print normally. And you
notice that there are many printing jobs waiting to be printed. As an experienced technician, you
immediately find out the solution, that is, to clear a paper jam in the printer. However, the client
believes that it is necessary to reset the printer server. Under that circumstance, how to respond
to theuser in an appropriate manner?

A. Thank the user for their concern ask the user open ended questions to see what they think is
the problem.
B. Fix the paper jam and then give the user some reference material so they can research
preventativetechniques and be more involved in the troubleshooting process.
C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and
a technician is in the process of repairing the issue.
D. Thank the user for their assistance with the problem; however, their solution did not work and
inform the user that the company has personnel working on the problem.

Answer: C

Question: 24
You are installing a new graphics adapter in a Windows Vista system. Which of the following
expansion slots are designed for high-speed, 3D graphics adapters? (Choose two.)

A. USB
B. AGP

Page 5 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. PCI
D. ISA
E. PCIe

Answer: B, E

Question: 25
NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows
operating systems. NTFS has several improvements over FAT and HPFS (High Performance File
System)such as improved support for metadata and the use of advanced data structures to
improve performance,reliability, and disk space utilization, plus additional extensions such as
security access control lists (ACL) and file system journaling. How to successfully translate a FAT
file system into anNTFS file system with zero data leakage?

A. convert
B. fdisk
C. diskpart
D. format

Answer: A

Question: 26
Which types of printers are referred to as page printers, because they receive their print job
instructions one page at a time? (Select all that apply.)

A. Daisy wheel
B. Dot matrix
C. Bubble-jet
D. Laser

Answer: C, D

Question: 27
You are an IT professional in an international company. A client calls you during your working
hours and states that there is something wrong with his desktop computer as it is impossible to
start up the computer though it worked normally hours ago. Which of the following is most
probably the reason for that?

A. The hard drive is in standby mode.


B. Power cord is loose.
C. Mouse and keyboard need to be cleaned.
D. Hard disk failure or operating system needs to be reloaded.

Answer: B

Question: 28
Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface?

A. It has a higher transfer rate than a serial connection.


B. It has a higher transfer rate than a parallel connection.
C. It automatically recognizes new devices.
D. It allows the printer to communicate with networks, servers, and workstations.

Answer: D

Page 6 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 29
Windows XP is a line of operating systems produced by Microsoft for use on personal computers,
including home and business desktops, laptops, and media centers. In Windows XP,how to
search for the information about general problems?

A. Right-click Taskbar > Help and Support


B. Start > Help and Support
C. Right-click My Computer > Help and Support
D. Start > Programs > Accessories > System Tools > Help and Support

Answer: B

Question: 30
Which type of printers can be used with multipart forms?

A. Bubble-jet printers
B. Laser printers
C. Thermal printers
D. Dot-matrix printers

Answer: D

Question: 31
As a form factor for motherboards, which of the following has been designed to alleviate some of
the issues that arose from using newer technologies (which often demand more power and create
more heat) and establishes a straighter path of airflow with fewer obstacles, resulting in better
overallcooling capabilities?

A. BTX
B. NLX
C. ATX
D. Micro ATX

Answer: A

Question: 32
Which step in the EP print process uses a laser to discharge selected areas of the photosensitive
drum, thus forming an image on the drum?

A. Writing
B. Transferring
C. Developing
D. Cleaning

Answer: A

Question: 33
Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and
other material that conduct electricity and gives an effective and long lasting insulation?

A. Electrical tape
B. Wire nut
C. Masking tape
D. Duct tape

Page 7 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 34
Thermal compound increases the thermal conductivity of a thermal interface by compensating for
the irregular surfaces of the components. Both high power handling transistors andhigh speed
integrated circuits generate sufficient heat to require the use of thermal grease, such are __
and__. (Choose TWO)

A. Fan
B. Capacitors
C. CPU
D. Heatsink

Answer: C, D

Question: 35
Which of the following are page-description languages? (Select all thatapply.)

A. Page Description Language (PDL)


B. PostScript
C. PageScript
D. Printer Control Language (PCL)

Answer: B, D

Question: 36
Refer to the following protocols, which one is commonly used in computer serial ports and
connected to the DB-9 port?

A. IEEE 1284
B. RS-232
C. IEEE 1394
D. RS-422

Answer: B

Question: 37
What voltage does the corona wire or corona roller hold?

A. +600VDC
B. -600VDC
C. 0VDC
D. -100VDC

Answer: A

Question: 38
Thermal compound is a fluid substance which increases the thermal conductivity of a thermal
interface by compensating for the irregular surfaces of the components. Where is the best place
to locate the thermal compound?

A. On top of a component
B. On the outside of a heat sink
C. In the socket of a component
D. Between a component and a heat sink

Page 8 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 39
Which device in a bubble-jet printer contains the printhead?

A. Ink cartridge
B. Toner cartridge
C. Daisy wheel
D. Paper tray

Answer: A

Question: 40
Which of the following is a technology and security infrastructure introduced with Microsoft's
Windows Vista operating system, and aims to improve the security of Microsoft Windows by
limiting application software to standard user privileges until an administrator authorizes an
increase in privilege level?

A. Sidebar Interface
B. Task Manager
C. User Account Control
D. Aero Display Manager

Answer: C

Question: 41
What is the correct order of the steps in the EP print process?

A. Developing, writing, transferring, fusing, charging, cleaning


B. Charging, writing, developing, transferring, fusing, cleaning
C. Transferring, writing, developing, charging, cleaning, fusing
D. Cleaning, charging, writing, developing, transferring, fusing

Answer: D

Question: 42
The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Point-
to-Point Protocol (PPP) frames inside Ethernet frames. Refer to the following Internet connectivity
methods, which one provides digital data transmission over the wires of a local telephone network
and uses protocols such as PPPoE?

A. Cable
B. Satellite
C. DSL
D. Dial-up

Answer: C

Question: 43
Any printer that uses the electrophotographic process contains how many standard assemblies?

A. Five
B. Six
C. Four

Page 9 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. Nine

Answer: D

Question: 44
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his computer as he usually gets the error
message of "The security log on this system is full." What's more, the prompt message also
claims that"only an administrator can log on and fix this problem". How can the administrator
solve this problem?

A. Event Viewer
B. SECEDIT.EXE
C. SECPOL.MSC
D. Windows Security Center

Answer: A

Question: 45
What is the legacy term for PC Card?

A. CardBus
B. PCMCIA
C. Express Card
D. CardBay

Answer: B

Question: 46
What is the Desktop?

A. The top of the desk where the computer sits


B. A tool that keeps track of all the data on disk
C. Where all of a computer's memory is stored
D. The virtual desk on which all of your other programs and utilities run

Answer: D

Question: 47
USB, eSATA and Express Card/54 are examples of hot pluggable devices.

A. True
B. False

Answer: A

Question: 48
The screensaver can be changed in the ________________ dialog box.

A. Display Properties
B. Taskbar
C. Menu Bar
D. Shortcut Menu

Answer: A

Page 10 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 49
Many laptop computers have wireless cards pre-installed. However, wireless networking has
many security issues. Hackers have found wireless networks relatively easy to break into,and
even use wireless technology to crack into wired networks. As a result, it's very important to
define effective wireless security policies that guard against unauthorized access to important
resources. What isthe safest security policy in a wireless network?

A. WPA with shared-key authentication


B. WPA2 with shared-key authentication
C. WEP with shared-key authentication
D. WEP2 with shared-key authentication

Answer: B

Question: 50
The Taskbar can be increased in size by ________________.

A. Right-clicking the mouse and dragging the Taskbar to make it bigger


B. Left-clicking the mouse and double-clicking the Taskbar
C. Moving the mouse pointer to the top of the Taskbar, pausing until the pointer turns into a
double-headedarrow, and then clicking and dragging
D. Highlighting the Taskbar and double-clicking in the center

Answer: C

Question: 51
The __-pin VGA connector is common to most video cards, computer monitors, and high
definition television sets that support VGA-connector devices.

A. 40
B. 15
C. 25
D. 9

Answer: B

Question: 52
Which of the following file attributes are available to files on a FAT32 partition?

A. Hidden, Read Only, Archive, System


B. Compression, Hidden, Archive, Encryption, Read Only
C. Read Only, Hidden, System, Encryption
D. Indexing, Read Only, Hidden, System, Compression

Answer: A

Question: 53
You have to work overtime at the factory today. However, there is a very famous documentary
showing on the TV in the evening and you don't want to miss it. You are wondering if it is possible
to record the documentary. Under that circumstance, which of the following Windows operating
system has the application by default to make that happen with the use of a remote?

A. Windows Vista Business


B. Windows Vista Home Premium

Page 11 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Windows XP Professional
D. Windows Vista Home Basic

Answer: B

Question: 54
The Windows Explorer program can be used to do which of the following? (Choose all that apply.)

A. Browse the Internet


B. Copy and move files
C. Change file attributes
D. Create backup jobs

Answer: B, C

Question: 55
You are a network technician in a large company. During your working hours, you are asked to
troubleshoot an end user's computer. Arriving at the user's office, you notice that the printer
attached to the computer fails to print locally. What is wrong with it?

A. The Print Spooler causes the problem.


B. The Task Scheduler causes the problem.
C. The Workstation causes the problem.
D. The Network causes the problem.

Answer: A

Question: 56
Standard permissions are ________________.

A. The same as special permissions


B. Only the Read, Write, and Execute permissions
C. Permissions assigned to users but not to groups
D. Permissions grouped together for easy assignment

Answer: D

Question: 57
You are an IT professional in an international company and you are responsible for infrastructure
design and global configuration changes. A user who has little knowledge about computer
technology calls you and asks you how to look up the IP address of his laptop. Which TWO of the
following are your answers?

A. Open a command window and run ipconfig from the command line.
B. Open a command window and run net /? from the command line.
C. Right click on My Computer, select Properties, select the Hardware tab, and then click on
Device Manager.
D. Open Network Connections from the control panel, right click the Local Area Connection,
select Status, and then select the Support tab.

Answer: A, D

Question: 58
Virtual memory is configured through which system tool?

Page 12 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Taskbar
B. System control panel
C. Memory Manager
D. Virtual Configuration

Answer: B

Question: 59
The IEEE 1394 interface is a serial bus interface standard for high-speed communications and
isochronous real-time data transfer, which can connect up to __ peripherals in a daisy-chained
topology.

A. 15
B. 127
C. 63
D. 7

Answer: C

Question: 60
If a program doesn't have a shortcut on the Desktop or in the Program's submenu, you can start it
by ________________.

A. Using the Shut Down command


B. Typing cmd in the Start Run box
C. Using the Run command and typing in the name of the program
D. Typing cmd in the Start box followed by the program name

Answer: C

Question: 61
There was something wrong with a user's old CD-ROM drive and a technician purchased a new
one to replace the original one. The new CD-ROM drive operates normally and smoothly. What is
the next step to take after testing?

A. Call their manager and report the status of the issue.


B. Document their findings and the actions taken.
C. Run a full system backup.
D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.

Answer: B

Question: 62
What can you do if a program is not responding to any commands andappears to be locked up?

A. Open the System control panel and choose Performance to see what process is causing the
problem.
B. Add more memory.
C. Press Ctrl+Alt+Del to reboot the computer.
D. Open Task Manager, select the appropriate task, and click End Task.

Answer: D

Question: 63

Page 13 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are thinking of a secure password for your new E-mail. Which TWO of the following are
considered to be secure passwords?

A. Contains special characters


B. Contains AES encryption
C. Contained in a text file
D. Contains numbers and letters

Answer: A, D

Question: 64
In Windows, a deleted file can be retrieved using which of the following?

A. My Computer icon
B. Recycle Bin
C. Control Panel
D. Settings panel

Answer: B

Question: 65
There are many computers in a small office. Which of the following is ahardware device that
allows a technician to control multiple computers with a single keyboard, video monitor and
mouse?

A. Add a USB hub to each computer.


B. Add a Bluetooth connection to all computers.
C. Add a KVM switch to the technician's computer.
D. Add an infrared connection to all computers.

Answer: C

Question: 66
Which of the following sleep modes is also known as Standby?

A. S1
B. S2
C. S3
D. S4

Answer: C

Question: 67
What do you use in Windows XP to create a recovery disk?

A. Automated System Recovery (ASR)


B. RDISK.EXE
C. Enhanced Startup Disk (ESD)
D. Emergency Recovery System (ERS)

Answer: A

Question: 68

Page 14 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

There is something wrong with a user??s laptop keyboard and it fails to work properly. As a
technician, you are asked to solve this problem for him. Under that circumstance, what is your
next action to take?

A. Re-install the OS.


B. Update the keyboard drivers.
C. Attach an external keyboard.
D. Press ctrl + alt + delete on the keyboard.

Answer: C

Question: 69
What is the first file used in the boot-up of Windows XP?

A. ntoskrnl .exe
B. config.sys
C. autoexec .bat
D. ntldr
E. nt bootd .sys

Answer: D

Question: 70
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his USB device as it fails to function properly.
You are responsible for troubleshooting this problem. Refer to the following techniques, which
one is helpful to define the reason for that problem?

A. Determine if changes have been made that could have caused the problem.
B. Determine how long the user has had the problem.
C. Determine if any other users are affected by the problem.
D. Determine how long before the user is due for an upgraded system.

Answer: A

Question: 71
What does Safe Mode allow you to do?

A. Run Windows without processing AUTOEXEC.BAT and CONFIG.SYS.


B. Boot the system without scanning drives.
C. Start Windows using only basic files and drivers.
D. Skip loading the Registry.

Answer: C

Question: 72
The Recovery Console is a feature of the Windows 2000, Windows XP and Windows Server
2003 operating systems. It provides the means for administrators to perform a limited range of
tasks using a command line interface. It is possible to view the installation information of the
recovery console with the use of the command line path of:

A. D:\i386\tools /cmdcons
B. D:\i386\utilities\console
C. D:\i386\tools\console
D. D:\i386\winnt32 /cmdcons

Page 15 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 73
Which of the following is an Ethernet standard implemented via a card that allows a "sleeping"
machine to awaken when it receives a wakeup signal?

A. Sleep timer
B. WEP
C. Wake on LAN
D. WPA

Answer: C

Question: 74
A maintenance kit generally includes additional components or separation pads which should be
replaced when a laser printer reaches its maintenance interval, including: (Select THREE)

A. Image drum
B. Fuser
C. Transfer roller
D. Paper pickup rollers

Answer: B, C, D

Question: 75
What is the quickest solution to fixing a corrupted NTOSKRNL.EXE file?

A. Reinstall Windows.
B. Replace the corrupted file with a new one.
C. Modify the BOOT.INI file to point to the backup NTOSKRNL.EXE file.
D. Boot from a startup disk and replace the file from the setup disks or CD.

Answer: D

Question: 76
There is something wrong with a user??s laptop computer and he is asking you for help. As an
experienced technician, you immediately know what the problem is and solve the problem in a
few minutes. But you cannot leave right now. What should you do next?

A. Recreate the problem and reapply the solution to ensure it worked properly.
B. Return the system to the user.
C. Verify that all other parts of the system are working properly.
D. Inform the user of every step that was taken so the user can self-repair if the problem occurs
again.

Answer: C

Question: 77
Windows XP is a line of operating systems produced by Microsoft for use on personal computers,
including home and business desktops, laptops, and media centers. The most common editions
ofthe operating system are Windows XP Home Edition and Windows XP Professional. Automated
System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. If
you are asked to perform an Automated System Recovery restore in Windows XP, which of the
following is necessary?

Page 16 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Operating system CD
B. ERD disk
C. Vendor recovery CD
D. Recovery console

Answer: A

Question: 78
During what type of installation must a user be present to choose all options as they appear?

A. Attended
B. Existing
C. Bootstrap
D. Denote

Answer: A

Question: 79
Virtual memory differs significantly from memory virtualization in that virtual memory allows
resources to be virtualized as memory for a specific system. Which of the following description
about the virtual memory is the most appropriate?

A. The maximum amount of memory a given system can potentially have.


B. Data written to a disk located in a paging file that would not fit into the systems RAM.
C. Flash memory used to hold temporary files before deletion.
D. A portion of physical RAM that is mirrored to the hard drive for redundancy.

Answer: B

Question: 80
In Windows Vista and XP, how do you access advanced startup options?

A. By pressing the spacebar when prompted to do so


B. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time
C. By pressing Esc after the OS menu displays
D. By pressing F8 during the first phase of the boot process

Answer: D

Question: 81
As a storage-interface, a Serial ATA is installed to connect to mass storage devices such as hard
disk drives and optical drives. As an experienced technician, you notice that the Serial ATA
generates more heat as usual and is a little bit smelly. How to deal with this kind of problem?

A. Apply more thermal compound and reseat the drive.


B. Install a larger fan near the hard drive to cool the system.
C. Remove and replace the drive.
D. Clean the drive with compressed air and continue to use it.

Answer: C

Question: 82
Which advanced startup option in Windows 2000 would you use to be able to return to a
previously functioning environment?

Page 17 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Command Prompt Only


B. Safe Mode
C. Step-By-Step Configuration
D. Debugging Mode
E. Last Known Good Configuration

Answer: E

Question: 83
Except for star-based networks, the easiest way to add more computers into a network is by
daisy-chaining, or connecting each computer in series to the next. If a message is intended for a
computer partway down the line, each system bounces it along in sequence until it reaches the
destination. Which of following is an input/output device and applicable in a daisy-chained
network?

A. Parallel
B. SCSI
C. USB
D. Serial

Answer: B

Question: 84
In Windows 2000 and XP, which of the following files is specifically responsible for enabling
communication between the system hardware and the operating system?

A. NTDETECT.COM
B. NTOSKRNL.EXE
C. NTBOOTDD.SYS
D. HAL.DLL
E. NTLDR

Answer: D

Question: 85
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. During your working
hours, you receive a call for assistance from a customer. Whenever he tries to pull down video
clips from a website, a prompt message will display on the screen stating that this website is
blocked by a new web filtering application which assigns a two-hour quota on streaming media. A
message displays on the screen which allows the customer to click to continue. Under that
circumstance, which of thefollowing is the best response to that?

A. Did you read the entire screen? The last sentence clearly says click to continue.
B. What particular website are you trying to download videos from? Are they work related?
C. Video takes a large amount of bandwidth so management has decided to limit each user to
what can be downloaded and watched. If you take issue with that please inform your
supervisor.
D. Bandwidth usage has become a problem. A new application has been implemented to help
manage and improve the network. Simply select continue on the message and the video
should appear.

Answer: D

Page 18 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 86
Which of the following is a replacement for RIS?

A. STIR
B. UAC
C. WDS
D. SIR

Answer: C

Question: 87
The most common editions of the Windows operating system are Windows XP Home Edition and
Windows XP Professional. The Windows XP Professional is targeted at power users, business
and enterprise clients. As a technician, you would like to configure a laptop computer running
Windows XP Pro. After a specified period of inactivity, it is necessary to make a record of the
current tasks to memory and switch to a power-saving mode. The computer should resume back
to the previous state quickly. Under that circumstance, which power-saving mode will you select?

A. Stand by
B. Suspend
C. Hibernate
D. Shut down

Answer: A

Question: 88
What is the function of the laser in a laser printer?

A. It heats up the toner so it adheres to the page.


B. It charges the paper so it will attract toner.
C. It creates an image of the page on the drum.
D. It cleans the drum before a page is printed.

Answer: C

Question: 89
In Windows XP, which utility is responsible for finding, downloading, and installing Windows
service packs?

A. Update Manager
B. Service Pack Manager
C. Download Manager
D. Windows Update

Answer: D

Question: 90
Classful network describes the network architecture of the Internet anddivides the address space
for IPv4 into five address classes. Each class, coded by the first three bits of theaddress, defined
adifferent size or type of the network. Refer to the following IP addresses, which one belongs to
the ClassC?

A. 92.25.16.128
B. 129.254.18.10
C. 169.254.10.1

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. 192.168.1.1

Answer: D

Question: 91
What should you use to clean electronic connectors on expansion cards?

A. Demineralized water
B. Soap and water
C. Denatured alcohol
D. Acetone

Answer: C

Question: 92
BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows
7, which can satisfy the need for:

A. Securing wireless access points


B. Storing passwords
C. Blocking harmful network traffic
D. Encrypting hard drives

Answer: D

Question: 93
What type of backup will back up all selected files and then clear the archive bit?

A. Complete
B. Normal
C. Incremental
D. Copy

Answer: B

Question: 94
As portable computers are used in a variety of locations, one of thecharacteristic of Windows
operating system lets a user change which devices his computer uses when he moves it from
location tolocation. For example, a portable computer with a docking station is generally
connected to a local wired network; however, if it is used in a hotel or on an airplane, the portable
computer willautomatically connect to a wireless network. Which of the following feature enables
that?

A. Roaming profile
B. Hardware profile
C. Driver signing
D. Wireless Zero Configuration

Answer: B

Question: 95
What is the first step in the troubleshooting process?

A. Document findings
B. Identify the problem

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Establish a theory
D. Verify functionality

Answer: B

Question: 96
A printer has been attached to a computer running Windows XP. During theprinting process, you
notice that there is a grammatical error. So, you stop the execution of the printing program and
correct the mistakes. After that, you have to print the file from beginning to end once again.
Whichof the following describes the proper steps to enable that?

A. Double click the printer??s icon, right click on the print job and select restart.
B. Double click the printer's icon, right click on the print job and select resume.
C. Double click the printer??s icon, right click on the print job and select cancel.
D. Double click the printer's icon, right click on the print job and select properties.

Answer: A

Question: 97
Which tool do you use to create a restore point in Windows XP?

A. Backup
B. System Restore
C. Restore Point
D. Emergency Repair

Answer: B

Question: 98
Refer to the following printer types, which one remains in common use inbusinesses where multi-
part forms are printed, such as car rental service counters?

A. Impact printer
B. Inkjet printer
C. Laser printer
D. Thermal printer

Answer: A

Question: 99
The "/t" settings will make it possible to have a barcode reader perform a horizontal tab.

A. True
B. False

Answer: A

Question: 100
What type of device can help keep your computers running for a short period of time in the event
of a power outage?

A. Uninterruptable power supply (UPS)


B. Solar panels
C. Surge protector
D. Power strip

Page 21 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 101
The Domain Name System (DNS) is a hierarchical naming system for computers, services, or
any resource connected to the Internet or a private network. Which of the following statement
mostappropriately describes the function of a Domain Name System server?

A. Provides security for a network through the use of ACLs.


B. Provides resolution of host names to IP addresses.
C. Secures network traffic through shared key encryption.
D. Dynamically assigns IP addresses for easy client configuration.

Answer: B

Question: 102
On Sunday you ran a normal backup, and on Monday and Tuesday you ran incremental backups.
When you run an incremental backup on Wednesday, which files are backed up?

A. All files that have changed since Sunday


B. All files that have changed since Monday
C. All files that have changed since Tuesday
D. All files on your computer

Answer: C

Question: 103
Power management is a feature of some electrical appliances, especially copiers, computers and
computer peripherals such as monitors and printers, that turns off the power or switches the
system to a low-power state when inactive. One power management standard for computers is:

A. IRQ
B. ACPI
C. IMAPI
D. ODBC

Answer: B

Question: 104
Windows Vista includes a feature called a _________, which is a copy ofyour system
configuration that can be used to roll back the system to a previous state if a configuration error
occurs.

A. Restore point
B. Repair point
C. Rollback point
D. Registry point

Answer: A

Question: 105
Take the following network types into consideration, which one transfers at the highest rate?

A. Gigabit Ethernet
B. Bluetooth

Page 22 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Wi-Fi
D. Infrared

Answer: A

Question: 106
When you make a normal backup of your files, what does Windows clear to show that the file was
backed up?

A. Backup bit
B. Archive bit
C. System bit
D. Nothing

Answer: B

Question: 107
As there are many printing jobs for a user every day, a technician is asked to attach a new printer
to the user's desktop computer and it is necessary to install the drivers. However, it is impossible
for the technician to find the installation CD. What is the most appropriate solution to locate the
right drivers?

A. Check the USB port.


B. Check the manufacturer's website.
C. Check the printers BIOS.
D. Add Hardware Wizard.

Answer: B

Question: 108
In general, how often should you update your antivirus definitions?

A. Once a week
B. Once a month
C. Once a year
D. Antivirus definitions do not need to be updated.

Answer: A

Question: 109
In Windows Vista, which of the following displays various forms of information, such as clock,
calendar, to the side of an application or desktop user interface?

A. Defender
B. BitLocker
C. Sidebar
D. User Account Control

Answer: C

Question: 110
Which of the following is not considered a system component that can be found inside a
computer?

A. CPU

Page 23 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. RAM
C. PCIe graphics adapter
D. Motherboard

Answer: C

Question: 111
What is the component called that stores the material that ends up printed to the page in a laser
printer?

A. Toner cartridge
B. Ink cartridge
C. Laser module
D. Laser cartridge

Answer: A

Question: 112
If the video on your laptop is not working, what should you do to troubleshoot it? (Choose all that
apply.)

A. Toggle the video function key.


B. Try using an external monitor.
C. Remove the display unit and reattach it.
D. Power the system off and back on.

Answer: A, B

Question: 113
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you which of the following provides filesystem-level encryption in a
computer running Windows XP Professional. What will your answer be?

A. PGP
B. EFS
C. CHAP II
D. IPSec

Answer: B

Question: 114
While inspecting a motherboard, you notice a discolored area. What isusually a cause of this?

A. Spilled liquid
B. Improper manufacture
C. Power surge
D. Underclocking

Answer: C

Question: 115
RAID is now used as an umbrella term for computer data storage schemes that can divide and
replicate data among multiple hard disk drives. The different schemes/architectures are named by
the word RAID followed by a number, as in RAID 0, RAID 1, etc. Which of the following RAID
level requires a minimum of two hard drives and has the optimal performance?

Page 24 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. RAID 0
B. RAID 4
C. RAID 1
D. RAID 6

Answer: A

Question: 116
All of the following are common problems faced in troubleshooting Windows and applications
except __________.

A. General protection faults


B. Valid working directory
C. System lockup
D. Application will not start or load

Answer: B

Question: 117
In crowded downtown areas, with the use of multiple WAPs, signal overlap becomes an issue
causing interference, which results in data errors. Modifying which of the following will be helpful
toavoid interference between the two nearby systems?

A. IP address range
B. Channel number
C. WEP key
D. SSID broadcast ID

Answer: B

Question: 118
Every computer has a diagnostic program built into its BIOS called the
__________.

A. CMOS
B. BIOS
C. POST
D. DNS

Answer: C

Question: 119
Which of the following is a network protocol used on the Internet or localarea networks to provide
a bidirectional interactive communications facility and is used to establish aconnection to
Transmission Control Protocol (TCP) port number 23 by default?

A. FTPS
B. HTTPS
C. FTP
D. TELNET

Answer: D

Question: 120

Page 25 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following is an error in Windows that happens when a program accesses memory
another program is using or when a program accesses a memory address that doesn't exist?

A. General protection fault


B. Windows protection error
C. Illegal operation
D. System lock-up

Answer: A

Question: 121
Refer to the following descriptions, which one about the Virtual Private Network (VPN) is the most
appropriate?

A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up
to date.
B. A VPN is a testing protocol to verify the strength of a security infrastructure using mock
intrusion attacks.
C. A VPN is a secured line of communication between two points through a public network.
D. A VPN is a private network between two computers using wireless cards without using a
wireless access point between them.

Answer: C

Question: 122
Which of the following is a utility to troubleshoot the Windows startup process, and modifies which
programs run at startup, edits certain configuration files, and simplifies controls over Windows
services?

A. MSCONFIG
B. Computer Management
C. ASR
D. Task Manager

Answer: A

Question: 123
What would be the best thing to use to clean a laptop display?

A. A dry cloth
B. Glass cleaner
C. Abrasive cleaning powder
D. LCD cleaner

Answer: D

Question: 124
RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks.

A. True
B. False

Answer: A

Question: 125

Page 26 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

What two devices are commonly used to cool components within a PC? (Choose two.)

A. Fans
B. Compressed air
C. Freon
D. Heat sinks

Answer: A, D

Question: 126
CRT is generally used to create images in the form of light emitted from thefluorescent screen.
However, if the cathode ray tube is not properly disposed of, it will cause damage. Which of the
following is likely to become a potential damage?

A. Lithium
B. Mercury
C. High vacuum
D. Electromagnetic Interference (EMI)

Answer: B

Question: 127
You are having problems with the video card in one of your computers. Where could you check
for troubleshooting information? (Choose all that apply.)

A. Another computer with the same video card


B. The video card manufacturer's website
C. The manual that came with the card
D. The server log

Answer: B, C

Question: 128
Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. Refer
to the following connectors, which one is able to plug into a 56K dial-up modem?

A. RJ-11
B. ST
C. BNC
D. RJ-45

Answer: A

Question: 129
Which Windows error message is displayed when a program is forced to quit because it did
something Windows didn??t like?

A. General protection fault


B. Windows protection error
C. Illegal operation
D. System lock-up

Answer: C

Question: 130

Page 27 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

For embedded systems power-on self-test (POST) refers to the testing sequence that occurs
when a system is first powered on. POST is software written to initialize and configure a
processor and then execute a defined series of tests to determine if the computer hardware is
working properly. Once the POST sequence completes, which of the following phase will start
next?

A. Autoexec.bat
B. Kernel loading phase
C. Boot loader phase
D. Logon phase

Answer: C

Question: 131
The display on your laptop appears warped and fuzzy. You plug in an xternal monitor, and the
image on it is fine. What is the most likely cause of the problem?

A. The video card


B. The LCD display
C. The motherboard
D. The video driver

Answer: B

Question: 132
You are an IT professional in an international company. During your orking hours, a client calls
you and states that there is something wrong with his computer. You notice hat the system
operates for a few minutes prior to shutting down the system. Which of the following is most
robably he reason for that?

A. The OS is not installed.


B. The system is overheating.
C. The RAM is not seated properly.
D. Additional memory needs to be installed.

Answer: B

Question: 133
In Windows XP, how can you start a search for files and folders?

A. Click Start -> All Programs -> Search.


B. Run search.exe at the command prompt.
C. Left-click a directory and choose Find.
D. Click Start -> Search.

Answer: D

Question: 134
You have just set up a network that will use the TCP/IP protocol, and you ant client computers to
automatically obtain IP configuration information. Which type of server do you eed for this?

A. DNS
B. DHCP
C. Domain controller
D. IP configuration server

Page 28 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 135
You work as an IT professional in an international company. Before leaving he company, you
receive a call from a customer and you are informed that there is something wrong ith his
computer. s an experienced technician, you immediately know what the problem is after the
customer describes everal symptoms. What is an appropriate action to take before applying any
diagnostics?

A. Boot into Safe Mode.


B. Run a backup routine.
C. Run a power supply test.
D. Apply the latest service pack.

Answer: B

Question: 136
You have a computer with the IP address 171.226.18.1. What class is this ddress?

A. Class A
B. Class B
C. Class C
D. This is not a valid IP address

Answer: B

Question: 137
Which of the following supports numerous hardware devices chained ogether by a series of
cables, and you can only terminate the device at the end of the train? Otherwise, erminating the
chain rematurely can in some cases damage the devices.

A. SCSI
B. IDE
C. Serial
D. Parallel

Answer: A

Question: 138
____________________ is immune to electromagnetic or radio-frequency nterference.

A. Twisted-pair cabling
B. CSMA/CD
C. Broadband coaxial cabling
D. Fiber-optic cabling

Answer: D

Question: 139
You are an IT professional in an international company. During your orking hours, a customer
calls you and asks you to help him with a computer problem. During the roubleshooting process,
the customer mentions another update problem occurred a few days ago. Under that
ircumstance, what s the most appropriate response to that?

Page 29 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Ask the user about where information on that update was released.
B. Disregard the statement and continue to resolve the current issue.
C. Wait until the customer completes their statement and explain how to resolve the current
issue.
D. State that the update has no relationship to the current issue and continue implementing a
solution.

Answer: C

Question: 140
Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to
transmit at 10Mbps?

A. 802.1
B. 802.2
C. 802.3
D. 802.4

Answer: C

Question: 141
Taking the following cable types into consideration, the dial-up networking s generally supported
by:

A. Coaxial
B. Fiber optic
C. Twisted-pair copper wire
D. IEEE 1394

Answer: C

Question: 142
Which of the following wireless IEEE standards operate on the 2.4GHz adio frequency and are
directly compatible with each other? (Choose all that apply.)

A. 802.11a
B. 802.11b
C. 802.11d
D. 802.11g

Answer: B, D

Question: 143
Refer to the following Windows XP system files, which one contains onfiguration options for a
boot menu and allows the user to choose which operating system is to be oaded if it contains
more han one operating system entry?

A. Sysprep.inf
B. Bootsect.dos
C. Ntbtlog.txt
D. Boot.ini

Answer: D

Question: 144

Page 30 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

The cache is a smaller, faster memory which stores copies of the data from he most frequently
used main memory locations. Which of the following uses a L1 cache to reduce the verage time
to ccess memory, and L1 cache resides in it?

A. RAM
B. RAID
C. BIOS
D. CPU

Answer: D

Question: 145
Which OSI layer signals "all clear" by making sure the data segments are rror free?

A. Application layer
B. Session layer
C. Transport layer
D. Network layer

Answer: C

Question: 146
In a computer running Windows XP, __ is the page file size by default.

A. 2MB
B. 4095MB
C. 1.5 times the physical memory
D. The size equal to the physical memory

Answer: C

Question: 147
Which TCP/IP protocol uses port 80?

A. HTTP
B. HTTPS
C. Telnet
D. POP3

Answer: A

Question: 148
The Windows XP Professional is targeted at power users, business and nterprise clients. In a
computer running Windows XP Professional, how to change its virtual memory?

A. Control Panel> Performance> Settings> System> Virtual Memory


B. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory
C. My Computer> System> Performance> Settings> Virtual Memory
D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP

Answer: B

Question: 149
___________________ is the type of media access method used by NICs that isten to or sense
the cable to check for traffic and send only when they hear that no one else is ransmitting.

Page 31 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Token passing
B. CSMA/CD
C. CSMA/CA
D. Demand priority

Answer: B

Question: 150
You are an experienced network administrator in a multinational orporation. One of the customers
asks you which one has the minimum transmission speed on the basis f the following I/O ports.
What will you answer him?

A. USB 2.0
B. USB 1.1
C. S/PDIF
D. IEEE 1394

Answer: B

Question: 151
What model is used to provide a common way to describe network rotocols?

A. OSI
B. ISO
C. CSMA/CA
D. CSMA/CD

Answer: A

Question: 152
You are an IT professional in an international company. During your orking hours, a customer
calls you and is wondering what requires special attention if he wants to ship laptop. As an
experienced technician, what is your recommendation so as to avoid the potential damage during
ransit?

A. Remove PC card adapters


B. Remove LCD
C. Remove Backlight
D. Remove DVD-ROM drive

Answer: A

Question: 153
What is the primary function of the SSID?

A. Secure communication between a web server and browser


B. Secure communication between a server and remote host
C. A type of password used to help secure a wireless connection
D. A type of password used to secure an Ethernet 802.3 connection

Answer: C

Question: 154

Page 32 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are a technician providing after-sale service in your company. During our working hours, a
customer calls you and asks for assistance. Under that circumstance, what is your irst step to
take?

A. Elevate the call to a higher level of support.


B. Assign an appropriate priority for the issue.
C. Identify the hardware make, model, and serial number.
D. Identify the user and associated problem.

Answer: D

Question: 155
Which of the following is not a hive in the Windows Registry?

A. HKEY_CLASES_ROOT
B. HKEY_LOCA L_MACH INE
C. HKEY_USE RS
D. HKEY_RES OURCES

Answer: D

Question: 156
Which component of physical security addresses outer-level access control?

A. Perimeter security
B. Mantraps
C. Security zones
D. Strong passwords

Answer: A

Question: 157
Which of the following best describes a CD drive?

A. network drive.
B. hot swappable drive.
C. optical drive.
D. solid state drive.

Answer: C

Question: 158
Which technology uses a physical characteristic to establish identity?

A. Biometrics
B. Surveillance
C. Smart card
D. CHAP authenticator

Answer: A

Question: 159
You are a technician providing after-sale service in your company. There is omething wrong with
a user??s computer and its system is malfunctioning. You ask the user several uestions about

Page 33 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

the ecent changes made to the system. And there is no difficulty in making a backup copy of all
the mportant files and folders before troubleshooting. What is the next action to take under that
circumstance?

A. Create a checklist of the most likely issues.


B. Check the security log for error codes.
C. Restore the backup to a new hard drive.
D. Update all software to determine if this corrects the problem.

Answer: A

Question: 160
As part of your training program, you??re trying to educate users on the mportance of security.
You explain to them that not every attack depends on implementing advanced echnological
methods. ome attacks, you explain, take advantage of human shortcoming to gain access that
should otherwise be enied. What term do you use to describe attacks of this type?

A. Social engineering
B. IDS system
C. Perimeter security
D. Biometrics

Answer: A

Question: 161
Which of the following was introduced with Windows Vista and is able to erform various tasks,
such as displaying the time and date and showing the CPU usage?

A. Windows Narrator
B. Windows Defender
C. Windows Sidebar
D. Windows Media Center

Answer: C

Question: 162
You've recently been hired by ACME to do a security audit. The managers f this company feel
that their current security measures are inadequate. Which information access ontrol prevents
users rom writing information down to a lower level of security and prevents users from reading
above their evel of security?

A. Bell-La Padula model


B. Biba model
C. Clark-Wilson model
D. Noninterference model

Answer: A

Question: 163
You are a technician providing after-sale service in your company. Duringyour working hours, a
client calls for assistance. You notice that there is something wrong with the D-ROM drive. What
is our next action to take under that circumstance?

A. Run a backup of the system.


B. Call their manager and report the status of the issue.

Page 34 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Question the user and make sure that they have not made any changes to their system
recently.
D. Develop a plan to get the drive replaced.

Answer: D

Question: 164
What tool is used in Windows Vista to encrypt an entire volume?

A. BitLocker
B. Syslock
C. Drive Defender
D. NLock

Answer: A

Question: 165
Refer to the following statements, which one about the function of a firewall s the most
appropriate?

A. Dynamically assigns IP addresses for easy client configuration.


B. Resolves queries for resolution of host names to IP addresses.
C. Provides security for a network through the use of ACLs.
D. Secures network Internet traffic through shared key encryption.

Answer: C

Question: 166
You are a network administrator in a small and medium-sized enterprise. nd you are experienced
in network infrastructure, security policy and business continuity. Refer to the ollowing utilities,
which TWO are intended to prevent, remove and quarantine spyware and malicious application or
service?

A. CHKDSK
B. Windows Defender
C. Windows Event Viewer
D. Data Execution Prevention

Answer: B, D

Question: 167
Which of the following is a chip that can store cryptographic keys, passwords, or certificates and
can be used to generate values used with whole disk encryption?

A. CHAP
B. MAC
C. TPM
D. BAP

Answer: C

Question: 168
While surfing online, you receive an instant message from a so-called AOL staff member asking
you to reveal sensitive information such as usernames, passwords and credit card details. The

Page 35 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

message includes imperatives like "verify your account" or "confirm billing information". This is a
type of:

A. Phishing
B. Trojan
C. Spyware
D. Botnet attack

Answer: A

Question: 169
What biometric reader are many laptop manufacturers now including on their systems?

A. Voice recognition
B. Retinal scanner
C. Fingerprint scanner
D. Face recognition

Answer: C

Question: 170
A technician receives a call for assistance from a customer as his laptop keyboard is
malfunctioning. You notice that there is a lot of debris there. You replace the defective keyboard
with a new one. ou tell the customer that it is important to place his computer in a cleaner
environment. Which of the ollowing action will you take as the next troubleshooting step?

A. Report the incident to the customer's manager.


B. Document the issue including findings, actions taken and the outcome.
C. Ask another technician to verify that the findings are correct.
D. Follow up with the customer at a later date, to ensure that the keyboard is still functioning.

Answer: B

Question: 171
Next >

Answer: pending

Question: 172
Which of the following becomes the dominant technology wherever a ignificant amount of non-
volatile, solid state storage is needed?

A. CD
B. Flash
C. DVD
D. Blu-Ray

Answer: B

Question: 173
Which authentication method sends a challenge to the client that is ncrypted and then sent back
to the server?

A. Kerberos
B. PAP

Page 36 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. DAC
D. CHAP

Answer: D

Question: 174
Which of the following standard allows for physically connecting and ransferring data between
multiple peripheral devices and a single port, but terminates at the last device?

A. USB 2.0
B. Parallel
C. IEEE 1394
D. SCSI

Answer: D

Question: 175
After a careful risk analysis, the value of your company's data has been ncreased. Accordingly,
you're expected to implement authentication solutions that reflect the increased alue of the data.
Which of the following authentication methods uses more than one authentication process for a
logon?

A. Multifactor
B. Biometrics
C. Smart card
D. Kerberos

Answer: A

Question: 176
As an experienced technician, you are responsible for installing a Windows P Professional
operating system for an enterprise client. Taking the safety factor into consideration, hich of the
following should be regarded as the preferred file system for Microsoft's Windows operating
systems?

A. NTFS
B. FAT16
C. FAT32
D. CDFS

Answer: A

Question: 177
Which of the following upgrade paths is not possible?

A. Windows 95 to Windows XP
B. Windows NT to Windows 2000
C. Windows Me to Windows XP
D. Windows 98 to Windows XP

Answer: A

Question: 178
A computer is experiencing random reboots and phantom problems that isappear after reboot.
What should you do?

Page 37 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Tell the customer that it's normal for the computer to do that.
B. Replace the motherboard.
C. Boot clean.
D. Replace the power supply.
E. Open the cover, clean the inside of the computer, and reseat all cards and chips.

Answer: E

Question: 179
Some computer cases include a biased switch (push-button) which connects o the motherboard.
When the case is opened, the switch position changes and the system records this hange. This
physical intrusion detection system may help computer owners detect tampering with their
omputer.

A. True
B. False

Answer: A

Question: 180
Which of the following is used to properly discharge voltage from an nplugged computer monitor?

A. Antistatic wrist strap


B. Screwdriver
C. High-voltage probe
D. Power cord

Answer: C

Question: 181
Refer to the following types of memory, which one has 168 pins?

A. RIMM
B. DDR RAM
C. SODIMM
D. SDRAM

Answer: D

Question: 182
Which of the following must contain information about a chemical olvent??s emergency cleanup
procedures?

A. OSHA
B. MSDS
C. Product label
D. CRT

Answer: B

Question: 183
You work as an IT professional in an international company. In your ompany, you are responsible
for infrastructure design and global configuration changes. Right now, you re asked to find out

Page 38 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

the Domain Name System server address in Windows XP. When you try to run winipcfg, you
eceive an rror message stating that this command is unrecognizable. Which of the following
method ill be helpful to determine the DNS server address?

A. Run the ipconfig /all command.


B. Run the ipconfig /registerdns command.
C. Install the support tools from the Windows XP CD.
D. Modify the path variable to include the location of winipcfg.exe.

Answer: A

Question: 184
You are purchasing, for home use, an inkjet printer cartridge that you now has an MSDS. How do
you obtain the MSDS for this product?

A. The store is required to give you one at the time of purchase.


B. It's contained in the packaging of the printer cartridge.
C. You are not legally allowed to have an MSDS for this product.
D. Visit the website of the printer cartridge manufacturer.

Answer: D

Question: 185
Which of the following is a type of malware that is installed on computers and collects information
about users without their knowledge, such as Internet surfing habits and sites that have been
visited?

A. Spam
B. Adware
C. Botnet
D. Spyware

Answer: D

Question: 186
In the interest of a safe work environment, which of the following should you report? (Choose all
that apply.)

A. An accident
B. A near-accident
C. Dirt on the floor inside a building
D. Water puddles in a hallway

Answer: A, B, D

Question: 187
MAC addresses are uniquely assigned to each card, so using MAC filtering on a network permits
and denies network access to specific devices. During the deployment of MAC filtering on a
network, which of the following will be created?

A. WEP
B. SSID
C. WPA
D. ACL

Page 39 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 188
You work as an IT professional in an international company. Take the following authentication
technologies into consideration, which one is able to provide security to a corporate environment
generally through the Personal Computer Memory Card International Association (PCMCIA)
interface on a laptop computer?

A. Username
B. Key fob
C. Smart cards
D. Biometrics

Answer: C

Question: 189
What is the approximate minimum level of static charge for humans to feel a shock?

A. 300 volts
B. 3,000 volts
C. 30,000 volts
D. 300,000 volts

Answer: B

Question: 190
Windows Vista will come with two user experiences; basic and aero. The new Aero user interface
is designed to show translucent windows, 3-dimensional perspective, rich textures, advanced
color mixes and animations. Which of the following is required for the installation and operation of
Windows Vista with the Aero user interface?

A. LCD monitor
B. 128MB graphics card
C. 512MB RAM
D. 800MHz processor

Answer: B

Question: 191
Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that
apply.)

A. Antistatic wrist strap


B. Antistatic bag
C. Antistatic floor mat
D. Antistatic hair net

Answer: A, B, C

Question: 192
A system is malfunctioning and the technician asks the user about any recent changes to the
system. Thinking for a moment, the user says that the system crashes after the installation of a
new driver for his video adapter. Which of the following is applicable when a user cannot start
Windows XP after he makes a change to his computer?

Page 40 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Debugging Mode
B. Active Directory Restore Mode
C. Last Known Good Configuration
D. Safe Mode with Command Prompt

Answer: C

Question: 193
Which of the following are OSHA requirements for a safe work environment that must be followed
by employers? (Choose all that apply.)

A. Attend yearly OSHA safe work environment seminars.


B. Provide properly maintained tools and equipment.
C. Keep records of accident reports.
D. Display an OSHA poster in a prominent location.

Answer: B, C, D

Question: 194
You work as an IT professional in an international company and you are experienced in network
infrastructure, security policy and business continuity. One day, a customer calls you and asks if
you can give him his username and password so that he can remotely access the workstation
and accomplish the undone tasks left in the daytime. There is no doubt that it goes against the
company policy and you refuse to do that. This is an example of:

A. Social engineering
B. Mantrap
C. Trojan attack
D. Denial of Service (DoS) attack

Answer: A

Question: 195
What is the proper way to dispose of a broken CRT monitor?

A. Take it to a computer recycling center.


B. Discharge the monitor with a high-volt probe and throw it away.
C. Throw it away.
D. None of the above.

Answer: A

Question: 196
You are responsible for Technical Support in your company. During your working hours, a client
complains that nobody helps him to solve his problem although he has called several times for
two days. Under that circumstance, which of the following response is the most appropriate?

A. Inform the user that there is no record of the prior call.


B. Close existing ticket and open a new trouble ticket for the user.
C. Inform the user that a technician will be out to resolve their problem shortly.
D. Inform the user that the problem will be escalated to a supervisor for resolution.

Answer: D

Question: 197

Page 41 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

When moving computer equipment, which of the following are good procedures to follow?
(Choose all that apply.)

A. Lift by bending over at the waist.


B. Carry monitors with the glass face away from your body.
C. Use a cart for heavy objects.
D. Ensure that there are no safety hazards in your path.

Answer: C, D

Question: 198
Two certways hosts have been added in a certways network. As a network administrator, you are
necessary to test the connectivity between them. Which TWO of the following methods are
applicable?

A. ping
B. ipconfig
C. tracert
D. dxdiag

Answer: A, C

Question: 199
The program that performs an upgrade from Windows NT to Windows XP is called _________.

A. INSTALL.BAT
B. SE TUP.EXE
C. WINNT.EXE
D. WINNT32.EXE

Answer: D

Question: 200
Which statement is true regarding upgrading a computer system?

A. When upgrading RAM, you must also upgrade the CPU.


B. When upgrading RAM, you must perform a forklift upgrade on the entire system.
C. When upgrading RAM, it is possible that you can upgrade RAM only.
D. RAM is the only upgrade you can perform on modern computer systems.

Answer: C

Question: 201
The Control Panel makes it possible for a technician to find the Administrative Tools folder after
the initial installation of Windows XP.

A. True
B. False

Answer: A

Question: 202
Which two of the following are today's best choices for video adapter technology?

A. ISA

Page 42 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. PCI
C. PCIe
D. AGP

Answer: C, D

Question: 203
In wireless computer networking, Wi-Fi refers to a family of related specifications (the IEEE
802.11 group) which specify methods and techniques of wireless local area network operation.
Which one of the IEEE 802.11 group transfers at the highest rate?

A. 802.11n
B. 802.11a
C. 802.11b
D. 802.11g

Answer: A

Question: 204
Which of the following is not a selection criterion for RAM?

A. Physical size
B. Solid state
C. Speed
D. Capacity

Answer: B

Question: 205
In the early 2000s, CPUs were produced that emitted more heat than ever before, escalating
requirements for quality cooling systems. Which of the following is the most effective method to
absorb and dissipate heat from CPU and cool it down?

A. Power supply
B. Heat sink
C. Case fan
D. Decreased RAM

Answer: B

Question: 206
While installing a CPU, you apply gentle pressure to the surface of the CPU, but it will not seat.
When you examine the pins of the CPU to see if they are straight, you find that a number of them
are bent. Why are the bent pins not the original problem?

A. The socket has a ZIF mechanism that must be released before inserting the CPU.
B. The holes in the socket are large enough to accept pins bent up to 45 degrees from
perpendicular.
C. The bent metal protrusions around the edge of a chip are not pins. They are nonelectronic
tensioners to make sure the CPU maintains a tight connection.
D. CPUs don't have pins. What you thought were pins were metallic designs in the likeness of the
manufacturer's logo.

Answer: A

Page 43 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 207
You are responsible for Technical Support in your company. There is something wrong with a
worker's computer and you are asked to solve the problem. You notice that the computer fails to
boot up normally and prompt messages, such as "non system disk or disk error" display on the
screen. However, the BIOS recognizes the hard drive. What is most probably the reason for that
under this circumstance?

A. The hard drive has failed.


B. The user has placed a non-bootable floppy diskette into the diskette drive.
C. The hard drive jumpers are configured incorrectly.
D. The BIOS must be set to auto-detect the hard drive.

Answer: B

Question: 208
Which of the following statements regarding motherboard replacement is not true?

A. As you remove any electronic components, including the motherboard and its adapters, you
should place them in antistatic containers.
B. Existing power supply connectors might not fit the new motherboard.
C. Existing memory modules might not fit the new motherboard.
D. When removing the motherboard, it is recommended that you not remove the expansion
boards, so that you do not subject them to static.

Answer: D

Question: 209
Which of the following malicious software is often designed to note what Internet sites the user
visits and to present advertising pertinent to the types of goods or services featured there?

A. Adware
B. Worms
C. Ad-hoc
D. Phishing

Answer: A

Question: 210
Which of the following is the most common type of computer printer for the general consumer due
to its low cost, high quality of output, capability of printing in different colors, and ease of use, and
operates by propelling variably-sized droplets of ink onto almost any sized page?

A. Impact
B. Laser
C. Dot Matrix
D. Inkjet

Answer: D

Question: 211
For modern motherboards, which statement concerning CPU and RAM configuration is most
true?

A. Modern motherboards have intelligent BIOS routines that automatically recognize and
configure themselves for the CPU and RAM.

Page 44 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP
switch on the motherboard.
C. The motherboard is preset from the factory to work with only one CPU and only one type of
RAM module.
D. You must use an external CPU/RAM programming station to preconfigure these components
for your specific motherboard.

Answer: A

Question: 212
As a technician, you normally use a soldering iron for applying heat to two or more adjoining
metal parts such that solder may melt and flow between those parts, binding them securely,
conductively and hermetically. Taking personal safety into consideration, what should be of your
primary concern with the use of a soldering iron?

A. Voltage or shocks
B. Static or ESD damage
C. RF or wireless interference
D. Heat or burns

Answer: D

Question: 213
Which of the following statements is true, regarding working inside a computer system?

A. You and the chassis should be grounded to the same ground, but power should not be
supplied to the system.
B. All internal components, except the power supply, are hot-swappable. Maintaining power to the
system while working ensures interruption-free service for the customer.
C. As long as the LEDs on the motherboard are lit, you are safe to work inside the chassis.
D. Not since the original PC has the technician been able to work inside the computer system.

Answer: A

Question: 214
A human interface device (HID) a type of computer device that interacts directly with humans and
may deliver output to humans. If there is something wrong with a device labeled Human Interface
Device, which of the following best explains that?

A. Touch pad
B. Flash drive
C. LCD display
D. IEEE 1394 port

Answer: A

Question: 215
Which of the following is not a consideration when installing an internal storage device?

A. You should match the form factor of the drive or adapt it to an available drive bay or slot.
B. You should secure the drive with at least two screws on one side and preferably two on each
side.
C. Due to the high revolutions at which modern hard drives spin, you must secure an external
power source because the internal power supplies do not have the capacity.

Page 45 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. You need to be sure that the routing of the drive's ribbon cable, if applicable, does not obstruct
the engineered flow of air across internal components.

Answer: C

Question: 216
You are responsible for Technical Support in your company. One of your colleagues would like to
install a faster CPU to replace the original one into his computer and is asking your opinions. It is
possible to do that after due consideration, but an update on the motherboard is necessary. What
is necessary to be updated?

A. Memory
B. Chipset
C. Firmware
D. Operating system

Answer: C

Question: 217
Which of the following statements regarding floppy drive installation is true?

A. Like a hard drive, the floppy drive requires no external access.


B. Like DVD-ROM drives, floppy drives have a 5.25-inch form factor and must be installed in the
larger drive bays.
C. Because it is antiquated technology, floppy disk drives can no longer be purchased new.
D. Although some drives might not clearly key the receptacle for the Berg power connector, you
must insert the connector correctly or the drive can be damaged.

Answer: D

Question: 218
Which of the following is an electronic power supply unit that incorporates a switching regulator in
order to provide the required output voltage for a desktop computer?

A. Switching-mode power supply


B. Lithium ion cell
C. Linear power supply
D. Nickel cadmium cell

Answer: A

Question: 219
After manually formatting a hard drive and installing the operating system, you find that the
computer does not function in the manner expected. Which of the following is a possible cause?

A. You performed a high-level format, but neglected to perform a low-level format first.
B. The operating system was distributed on two discs, but you only installed one.
C. During formatting, you did not make the partition bootable.
D. The operating system was larger than your hard drive and did not install completely.

Answer: C

Question: 220
If there are multiple access points available, which of the following identifies a particular wireless
network?

Page 46 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Hostname
B. ISP
C. Default gateway
D. SSID

Answer: D

Question: 221
Microsoft Windows and Mac OS X are examples of contemporary operating systems that
implement a safe mode; as well as other complex electronic devices. A client has purchased a
new computer, but he has little computer knowledge. He is wondering what will happen if he
starts an operating system, such as Windows XP, in safe mode. As a technician, which TWO of
the following are your answers?

A. Windows XP uses the minimum set of drivers and services to start the GUI.
B. Windows prevents successful boot and logon from updating Last Known Good Configuration.
C. Windows XP starts basic networking to allow for updating of drivers from the Internet.
D. Windows XP will scan all drivers and services to make sure they are all approved and safe to
run during boot.

Answer: A, B

Question: 222
You are troubleshooting a computer, and you have just established a theory of probable cause.
What is your next step?

A. Document findings
B. Identify the problem
C. Test the theory
D. Verify functionality

Answer: C

Question: 223
Where can you obtain the service manual for a laptop computer?

A. By pressing F1 while in Windows


B. By pressing F2 while the system is booting up
C. It comes as a paper copy with the laptop.
D. From the manufacturer??s website

Answer: D

Question: 224
A magnet produces a magnetic field, which is invisible but is responsible for the most notable
property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels
other magnets. Refer to the following options, which THREE will most likely be affected by a
magnet?

A. Digital Video Disc


B. Backup Tape
C. IDE Hard Drive
D. 1.44MB Floppy Disk

Page 47 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B, C, D

Question: 225
Which of the following are components of an LCD? (Choose all that apply.)

A. Inverter
B. Screen
C. CRT
D. Backdrop

Answer: A, B

Question: 226
Which of the following allows for the rolling back of system files, registry keys, installed programs,
etc., to a previous state in the event of malfunctioning or failure?

A. Restore Point
B. USB copy of startup files
C. Back up of the data
D. Emergency Repair Disk (ERD)

Answer: A

Question: 227
Which of the following are laptop memory form factor standards? (Choose two.)

A. MiniDIMM
B. MicroDIMM
C. SlotDIMM
D. SODIMM

Answer: B, D

Question: 228
Which of the following information is most likely to be included on a Material Safety Data Sheet
(MSDS)?

A. High temperature warnings and cautions


B. Hazardous chemicals or compounds
C. Network diagram to prevent damaging any cables
D. Slipping hazards or dangerous footing concerns

Answer: B

Question: 229
Which LCD component is responsible for providing brightness?

A. Backlight
B. Inverter
C. Screen
D. Backdrop

Answer: A

Question: 230

Page 48 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are responsible for Technical Support in your company. During yourworking hours, a client
calls you and states that there is something wrong with his computer. You ask the user about any
recent changes to the system. The user states that after an upgrade, the screen becomes black
and the system stops responding after a series of beeps. Which TWO of the following are most
likely the reasons for that?

A. A memory chip is defective.


B. A PCI card is not correctly seated.
C. Windows has a corrupt boot.ini file.
D. The power supply is not connected to the system board.

Answer: A, B

Question: 231
What type of connector does a Mini PCIe card have?

A. 52-pin card edge


B. 100-pin stacking
C. 100-pin card edge
D. 124-pin card edge

Answer: A

Question: 232
Which of the following contains a bootable computer operating system and is unique in that they
have the ability to run a complete, modern operating system on a computer lacking mutable
secondary storage?

A. Live CD
B. Network
C. Floppy
D. Internal hard drive

Answer: A

Question: 233
There is something wrong with your computer, but you have no idea what??s the problem with it.
One day, while concentrating your attention on your work on a computer, the fan on a power
supply fails to function normally in a sudden. What is the best practice to troubleshoot this
problem?

A. Replace then entire power supply.


B. Verify the voltage powering the fan.
C. Replace the fan.
D. Continue using the power supply until it fails.

Answer: A

Question: 234
How many pins does a MicroDIMM memory module have?

A. 72
B. 144
C. 172
D. 198

Page 49 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: C

Question: 235
Refer to the following options, which one is generally applied to controlaccess to a network on the
basis of the address which is hard coded into the network interface controller (NIC)?

A. SSID
B. MAC filtering
C. 802.11n
D. Channel 11

Answer: B

Question: 236
Which LCD component is responsible for providing the right kind of power to the monitor?

A. Backlight
B. Inverter
C. Screen
D. Backdrop

Answer: B

Question: 237
Refer to the following options, which one best describes a laptop communication connection?

A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS.
B. When the Bluetooth function is enabled, the Infrared port will no longer function.
C. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic.
D. If wireless security is enabled on the network, Bluetooth devices will need to add the security
code.

Answer: A

Question: 238
What type of connector does a Mini PCI type IA card have?

A. 52-pin card edge


B. 100-pin stacking
C. 100-pin card edge
D. 124-pin card edge

Answer: B

Question: 239
Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five
address classes. Which address class does the IP address of 194.168.10.25 belong to?

A. Class D
B. Class B
C. Class C
D. Class A

Answer: C

Page 50 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 240
Which laptop component is often upgraded with an external PCMCIA device?

A. Video card
B. Motherboard
C. Network card
D. Keyboard

Answer: C

Question: 241
Which of the following is an accessibility feature created by Microsoft to aid users who have
physical disabilities and allows the user to press a modifier key, such as Shift, Ctrl, Alt, or the
Windows key, and have it remain active until another key is pressed?

A. ToggleKeys
B. FilterKeys
C. Encryption Keys
D. StickyKeys

Answer: D

Question: 242
A typical backlight technology is:

A. CRT
B. CCFL
C. LCD
D. LED

Answer: B

Question: 243
You are responsible for Technical Support in your company. A user's system is malfunctioning
and the printer fails to print properly. As an experienced technician, you immediately know that a
print job in the printing queue should be deleted so as to make it print again. The problem is that
you are not available to delete the print job. Which of the following might cause that problem?

A. The user submitted the job as a priority.


B. The technician does not have the necessary permissions.
C. The job must be deleted using the printer's front panel.
D. Once a job is submitted to the queue it cannot be removed.

Answer: B

Question: 244
You performed a normal backup on your Windows Vista computer two weeks ago and a
differential backup one week ago. If you were to run an incremental backup today, which of the
following is true about the files that it would back up?

A. Continue using the power supply until it fails.


B. All files that have been modified in the last two weeks
C. All files that have been modified in the last week
D. All files that have been modified today

Page 51 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 245
You are working with a laser printer. Which of the following components offers the greatest risk to
technicians?

A. Fuser
B. Refuser
C. Corona wire
D. Drum

Answer: A

Question: 246
Refer to the following memory modules, which one has 168 pins and is designed for use in
personal computers, workstations and servers?

A. SIMM
B. DIMM
C. RIMM
D. SODIMM

Answer: B

Question: 247
You have just installed a new printer. After it is installed, it prints only garbled text. Which of the
following is likely the problem?

A. Wrong IP address
B. Worn printhead
C. Incorrect print drivers
D. Unsupported printer

Answer: C

Question: 248
Which of the following factors should be taken into consideration when choosing the right power
supply?

A. Wattage and size


B. Voltages and size
C. Amperage and size
D. Resistance and size

Answer: A

Question: 249
Which of the following could be the cause of paper jams on a laser printer?

A. Defective toner cartridge


B. Worn pickup rollers
C. Dirty drum
D. Broken fuser

Page 52 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 250
Which of the following is most probably the reason why an end user has difficulty in printing an
important report to a USB connected printer?

A. The user does not have the correct printer driver.


B. The report is not formatted to use USB.
C. The printers USB port is not compatible.
D. The user does not have the correct network drivers.

Answer: A

Question: 251
What are the most common causes of crinkled paper coming out of a laser printer? (Choose all
that apply.)

A. The printer is out of toner.


B. The printer's gears are stripped.
C. The printer has an obstructed paper path.
D. The printer overheated.

Answer: B, C

Question: 252
Which of the following allows for the rolling back of system files, installed programs, etc., to a
previous state in case of malfunctioning or failure, therefore, it is necessary to be disabled so as
to completely remove viruses and malicious software during the disinfection process?

A. Hardware Profile
B. System Restore
C. Security Center
D. Machine Debug Manager

Answer: B

Question: 253
You are attempting to fix a laser printer. During printing, the toner does not seem to be placed on
the paper. Which assembly is responsible for permanently pressing the toner into the paper?

A. Transfer corona
B. Fuser
C. Printer controller circuitry
D. Paper transport assembly

Answer: B

Question: 254
As an experienced technician, you receive a call for assistance from a customer and you are
asked to update the device drivers for his modem in Windows XP. If the drivers are correct and
updated, what might be of the reason why they cannot be installed successfully?

A. The modem is not functioning properly.


B. The modem is not recognized in Device Manager.
C. The account does not have permission to install drivers.

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D. The high encryption package is not installed.

Answer: C

Question: 255
Your company has purchased many new computers to replace the old ones. As a technician, you
are responsible for solving the remaining problems. Before the disposal of the old computers, you
have to make sure the security of the data. Which of the following method will be helpful to
protect the data?

A. Use the format command.


B. Use a low level format.
C. Use the fdisk command.
D. Repartition the hard drive.

Answer: B

Question: 256
Which of the following is the most common paper feed mechanism associated with a dotmatrix
printer?

A. Gravity feed
B. Impact feed
C. Tractor feed
D. Dual feed

Answer: C

Question: 257
Which of the following path will be able to find the setting so as to increase the paging file size on
a Windows XP operating system?

A. System Properties>Advanced>Performance Settings>Advanced


B. System Properties>Advanced>Startup and Recovery Settings
C. System Properties>General
D. System Properties>Advanced>Environment Variables

Answer: A

Question: 258
What is the result of an absent or broken static-eliminator strip in a laser printer?

A. Nothing. The printer will continue to function normally.


B. The printer will flash a "-671 error" message.
C. The printer will flash a ?¡ã51 error?¡À message.
D. Paper jams may occur because the paper may curl around the photosensitive drum.

Answer: D

Question: 259
The edit command line tool is able to open a text based word processor.

A. True
B. False

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 260
Which of the following most accurately describes how to obtain a firmware upgrade for your laser
printer?

A. Download the firmware upgrade for free from the manufacturer's website.
B. Pay to download the firmware upgrade from the manufacturer's website.
C. Have a certified laser printer technician come to your site and install a new firmware chip.
D. Contact the manufacturer of the printer, and they will send you the firmware upgrade on a CD.

Answer: A

Question: 261
Refer to the following registry keys, which of the following contains subkeys for each user profile
actively loaded on the machine and stores data about all accounts?

A. HKEY_LOCAL MACHINE
B. HKEY_USERS
C. HKEY_ CURRENT_USER
D. HKEY_CURRENT_CONFIG

Answer: B

Question: 262
You have a bubble-jet printer. Recently, papers are being printed with excessive amounts of ink,
and the ink is smearing. What is the most likely cause of the problem?

A. A faulty ink cartridge


B. A corrupted printer driver
C. A faulty fuser
D. Too much humidity in the air

Answer: A

Question: 263
Which of the following allows applications to access devices in the system without knowledge of
the specific protocol used by any one device and communicates hardware changes to the
Windows XP operating system?

A. Ntldr
B. Smss.exe
C. Ntbootdd.sys
D. Hal.dll

Answer: D

Question: 264
When you print documents on your laser printer, you see residue from previous images on the
output. What two things are the most likely causes of this problem? (Choose two.)

A. A faulty transfer corona wire


B. An overheating printer
C. A bad erasure lamp
D. A broken cleaning blade

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Answer: C, D

Question: 265
The BNC connector is a very common type of RF connector used for terminating __ cable.

A. CAT6
B. UTP
C. Coaxial
D. Fiber

Answer: C

Question: 266
You just clicked Start -> Run. Which of the following can you type to open a command prompt?
(Choose all that apply.)

A. RUN
B. CMD
C. COMMAND
D. OPEN

Answer: B, C

Question: 267
Impact printer relies on a forcible impact to transfer ink from a ribbon.

A. True
B. False

Answer: A

Question: 268
Which of the following commands is primarily used to modify text files?

A. EDIT
B. EDT
C. NOTEPAD
D. WORDPAD

Answer: A

Question: 269
A password generator can be part of a password manager. When a password policy enforces
complex rules, it can be easier to use a password generator based on that set of rules than to
manually create passwords. What can we benefit from a password generator?

A. Generators extend the requirement to periodically change passwords.


B. Generators eliminate the requirement to establish log-in attempt limitations.
C. Generators create new passwords every time a user signs in to prevent social engineering.
D. Generators eliminate a user's tendency to create passwords that can be a security liability.

Answer: D

Question: 270

Page 56 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following locations is common for system files?

A. C:\System32\Win
B. C:\System\Windows32
C. C:\Win\System32
D. C:\Windows\System32

Answer: D

Question: 271
The most appropriate way to remove a USB device on a laptop computer is to stop the device
first, and then remove it from laptop.

A. True
B. False

Answer: A

Question: 272
You believe that your system files are corrupted in Windows XP. You run System File Checker.
What do you do to make System File Checker automatically repair your system files if repair is
needed?

A. Run SFC /AUTOREPAIR.


B. Run SFC /REPAIR.
C. Run SFC /REVERT.
D. Run SFC /SCANNOW.

Answer: D

Question: 273
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. You would like to install a
cellular modem card into a laptop. Which of the following expansion slot is required?

A. ISA
B. PCIe X16
C. PCMCIA
D. AGP 4X

Answer: C

Question: 274
You are at a command prompt, and your current directory is C:\Windows\Temp\Files\Old. Which
command will get you to the root of D:?

A. CD.
B. CD\
C. CD /D D:\
D. D:

Answer: D

Question: 275

Page 57 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A valid digital signature gives a recipient reason to believe that the message was created by a
known sender, and that it was not altered in transit.

A. True
B. False

Answer: A

Question: 276
Take the following wireless technologies into consideration, the one that has a maximum range of
9 meters (that is, 30 feet) is:

A. 802.11a
B. Bluetooth 2.0
C. 802.11b
D. Infrared

Answer: B

Question: 277
Which of the following commands can you use to convert a FAT partition to an NTFS partition?

A. CONVERT
B. CONVPART
C. CONV
D. You cannot convert a FAT partition to NTFS.

Answer: A

Question: 278
A normal backup is able to perform a scheduled daily full backup for a specific computer with the
use of the built-in backup utility in Windows XP.

A. True
B. False

Answer: A

Question: 279
You are at a command prompt. Which command can you use to see whether you have a network
connection to another computer?

A. IPCONFIG
B. CONNECT
C. PING
D. IP

Answer: C

Question: 280
You are an IT professional in an international company. During your working hours, a client calls
you and states that his monitor is malfunctioning and the image shakes now and then. The client
also states that all CRTs of his company are currently replaced with new LCDs. You notice that
the defective monitor is an old CRT monitor. Under that circumstance, how to respond?

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Exam Code: 220-701 Total Questions: 916

A. Inform the user of the cause of the problem and tell them the degauss the monitor.
B. Ask the user what they did to cause the shaking images.
C. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD
monitor.
D. Empathize with the user and send them a nt monitor to solve the issue.

Answer: D

Question: 281
You are at a command prompt. You want to make a file called WORK.DOC a read-only file.
Which command do you use to accomplish this?

A. ATTRIB +R WORK.DOC
B. ATTRIB +RO WORK.DOC
C. ATTRIB WORK.DOC
D. READONLY WORK.DOC

Answer: A

Question: 282
If there is too much dust in the vents, it will cause improper cooling. Which of the following
method will be helpful to prevent that from happening?

A. Install ceiling fans in the room.


B. Use a moist rag to clean the vents monthly.
C. Directly spray the vents with compressed air.
D. Periodically clean the vents using a small vacuum cleaner.

Answer: D

Question: 283
There is a computer that has its hard disk drives connected to a new Serial ATA. How to
successfully perform a Windows installation on that computer?

A. Create a utilities partition on the hard disk prior to OS install.


B. Disable the system BIOS so the SATA card can take boot precedence.
C. Use the 'Windows XP Professional for SATA card support' feature when installing Windows.
D. Press F6 when prompted to load the additional drivers.

Answer: D

Question: 284
Which of the following options can be used with a command at a command prompt to see what
options are available with it?

A. /?
B. /help
C. /and
D. /more

Answer: A

Question: 285
Which of the following best describes the appropriate steps to clean the internal of a desktop
computer with the use of a can of compressed air?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Unplug the power cable, remove the cover, remove all components, hold the can upside down
and spray.
B. Leave the unit powered up so that any issues with cleaning can be immediately realized.
C. Unplug the power cable, remove the cover, hold the can upright and spray.
D. Unplug the power cable, remove all the components inside the case and spray each one
separately.

Answer: C

Question: 286
You are sending print jobs to the printer, but nothing is printing. The printer is connected properly
and online. What should you do?

A. Delete and reinstall the printer.


B. Delete and reinstall Windows.
C. Open Printer Troubleshooting and have it diagnose the problem.
D. Stop and restart the print spooler.

Answer: D

Question: 287
Classful network divides the address space into five address classes. Which of the following IP
address belongs to Class A?

A. 224.0.0.1
B. 172.16.1.1
C. 10.0.0.1
D. 192.168.1.1

Answer: C

Question: 288
What is the default interface used by Windows Vista?

A. Translucent
B. Sidebar
C. UAC
D. Aero

Answer: D

Question: 289
If it is defective, the performance of a computer will slow down and there might be a sound that is
similar to a ticking clock. What does it most probably refer to?

A. RAM
B. Case fan
C. Processor
D. Hard drive

Answer: D

Question: 290
What does Safe Mode allow you to do?

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Exam Name: CompTIA A+ Essentials
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A. Run Windows without processing AUTO EXEC.BAT and CON FIG.SYS.


B. Boot the system without scanning drives.
C. Start Windows using only basic files and drivers.
D. Skip loading the Registry.

Answer: C

Question: 291
Sharing out the printer from the attached computer will make it possible if two customers would
like to print to a locally-connected USB printer with the quickest speed.

A. True
B. False

Answer: A

Question: 292
Which of the following are not tabs found, by default, on the Windows Vista Task Manager?

A. Services
B. System
C. Processes
D. Applications

Answer: B

Question: 293
The Level 1 cache is the fastest cache that resides at the chip level.

A. True
B. False

Answer: A

Question: 294
In order to delete and/or replace system files, which command do you use to remove the Hidden,
System, and Read-Only attributes on the file before you replace the file?

A. UNDELETE
B. ERASE
C. ATT RIB
D. DELETE

Answer: C

Question: 295
Refer to the following cables, whose segment length is required to be 500 meters (1,640 ft) if
there is no need to take the data rate speed into consideration?

A. CAT5e
B. CAT6
C. RG-58 ThinNet
D. RG-8 ThickNet

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Answer: D

Question: 296
As a network administrator, which of the following address will you choose as the default subnet
mask for class B in a classful network?

A. 255.0.0.0
B. 224.0.0.1
C. 255.255.0.0
D. 255.255.255.0

Answer: C

Question: 297
The docking station adds expansion capabilities, as well as additional ports, to a laptop. For
example, the use of a docking station quickly enables a laptop computer to become a substitute
for a desktop computer, without sacrificing the mobile computing functionality of the machine.

A. True
B. False

Answer: A

Question: 298
Which Control Panel applet is used to set the keyboard language layout inWindows Vista?

A. Regional and Language Options


B. Regional Options
C. Locale
D. Administrative

Answer: A

Question: 299
What is the first step to take if a technician is asked to replace a network printer with a new one?

A. Notify all users before unplugging the printer.


B. Unplug the network printer and then replace with a new printer.
C. Delete all print jobs before replacing the printer.
D. Save all print jobs, replace the printer and then print everything that was saved.

Answer: A

Question: 300
All of the following are Windows file-related problems except __________.

A. System files not found


B. Configuration file issues
C. AUTO EXEC.BAT issues
D. Swap file issues
E. Boot file issues

Answer: C

Question: 301

Page 62 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following is a folder in Microsoft Windows operating systems where applications that
are not part of the operating system are installed by default?

A. Program Files
B. Root
C. Windows
D. Documents and Settings

Answer: A

Question: 302
Symptoms of swap file problems include extremely slow system speed and a disk that is
constantly being accessed, which is referred to as __________.

A. Clocking
B. Thrashing
C. Booting
D. Filtering

Answer: B

Question: 303
A client device receives broadcast messages from all access points within range advertising their
SSIDs. What can a user benefit from disabling the SSID from broadcasting on a WAP?

A. Encrypts data traveling across the wireless network


B. Ensures all users physically login to the wired network
C. Ensures that only certain devices can access the network
D. Prevents users from seeing the wireless network

Answer: D

Question: 304
Refer to the following options, which one is able to support a new NIC if an extra network
connection is established to a laptop?

A. AGP
B. SODIMM
C. SATA
D. PCMCIA

Answer: D

Question: 305
Which of the following topologies allows for network expansion with the least amount of disruption
for the current network users?

A. Star
B. Bus
C. Ring
D. Mesh

Answer: A

Question: 306

Page 63 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

To increase security, you decide to use your firewall to block the Telnetprotocol. Which port will
you need to block to prevent Telnet from being used?

A. 21
B. 22
C. 23
D. 24

Answer: C

Question: 307
The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices
such as hard disk drives and optical drives. There is a system that has a SATA HDD and the
technician would like to install Windows XP on it. Under that circumstance, which of the following
function key should be pressed to start the installation?

A. Press the F2 Key


B. Press the F3 Key
C. Press the F8 Key
D. Press the F6 Key

Answer: D

Question: 308
When SSL and HTTP are used together, what does the beginning of a site address become?

A. https://
B. ssl://
C. asp://
D. tcp://

Answer: A

Question: 309
The net use F: \\ComputerName\ShareName /persistent:YES command will automatically
reconnect a network drive as F: after a restart on a Windows XP system.

A. True
B. False

Answer: A

Question: 310
Which troubleshooting tool can be used at the command line to see the IP configuration data
given by a DHCP server to a Windows XP workstation?

A. Ifconfig
B. Ipconfig
C. Winipcfg
D. Hijack

Answer: B

Question: 311

Page 64 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are responsible for Technical Support in your company. During your working hours, a client
calls you and states that there is something wrong with his computer. During the conversation,
you receive another call from your friend. Under that circumstance, what is the most appropriate
action to take?

A. Step outside and answer the call.


B. Ignore the call and call back afterwards.
C. Answer the call and then resume work.
D. Ask the customer for permission before answering the call.

Answer: B

Question: 312
You are administering a system that has been locked down for security reasons. You notice that
among all of the other ports, port 443 and port 80 have been disabled. What services are
associated with these ports? (Choose two.)

A. Telnet
B. FTP
C. HTTP
D. HTTPS

Answer: C, D

Question: 313
Refer to the following media types, which one is mainly used for storing high-definition video,
PlayStation 3 video games, and other data as it has the largest capacity?

A. DVD-RWB.
Dual-sided DVD
C. Blu-Ray
D. DVD-RW+

Answer: C

Question: 314
Which of the following protocols can be used by a client to access e-mail on a server?

A. DNS
B. FTP
C. POP3
D. SMTP

Answer: C

Question: 315
Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable high-
speed wireless capability?

A. 128-bit card?
B. 32-bit card
C. 256-bit card
D. 16-bit card

Answer: B

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Exam Code: 220-701 Total Questions: 916

Question: 316
Assuming that a computer has a subnet mask of 255.255.255.0, an IP address of 192.168.0.12
and a gateway of 192.168.0.1, the loopback address of it should be 127.0.0.1.

A. True
B. False

Answer: A

Question: 317
Which tool can be used to test connectivity and see the path taken to reach another host?

A. Ping
B. Ipconfig
C. Tracert
D. Nslookup

Answer: C

Question: 318
You are troubleshooting a technical problem at a customer's home. If there is a language barrier
between you and your customer, which of the following is the BEST course of action to solve the
problem?

A. Ask to get an interpreter to assist in the language barrier.


B. Inform the client the service must be rescheduled with a different technician.
C. Restate the issues to the customer for validation.
D. Get a language to language conversion dictionary to help understand what is being said.

Answer: C

Question: 319
Which of the following is a command-line utility that enables you to verify entries on a DNS
server?

A. Ping
B. Ipconfig
C. Tracert
D. Nslookup

Answer: D

Question: 320
Aero is a feature of the Windows Vista Ultimate operating system.

A. True
B. False

Answer: A

Question: 321
Which of the following technologies is limited to 10 meters?

A. 802.11

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Exam Code: 220-701 Total Questions: 916

B. 802.1x
C. Bluetooth
D. UTP

Answer: C

Question: 322
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. You are asked to install a
program for a laptop. After the installation, the computer experiences stop errors. It is still the
same though you uninstalled the program. Which of the following allows for the rolling back of the
system to a previous state before the installation?

A. Safe Mode
B. Debugging Mode
C. Last Known Good Configuration
D. Systems Restore

Answer: D

Question: 323
Which elements are required to communicate on a TCP/IP network? (Choose all that apply.)

A. IP address
B. Subnet mask
C. Default gateway
D. DNS server

Answer: A, B

Question: 324
Refer to the following connector types, which one is generally used to terminate the end of a fiber
cable?

A. RJ-45
B. ST
C. RJ-11
D. BNC

Answer: B

Question: 325
What is the lowest grade of cable required to run 1000BaseT?

A. UTP CAT-5
B. UTP CAT-5e
C. UTP CAT-6
D. Multimode fiber

Answer: B

Question: 326
During your working hours, you receive a call from a customer. He states
that his computer displays bluescreen errors. As an experienced technician, which of the
following action

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

will you take first?

A. Replace the motherboard and perform a system restore.


B. Contact the user to determine if any recent changes have been made to the computer.
C. Use Windows Recovery Console to perform a repair installation of Windows.
D. Replace RAM modules and verify that all other system components are operating properly.

Answer: B

Question: 327
Which of the following is not a physical memory format used in desktop
computer systems?

A. DRAM
B. DIMM
C. SIMM
D. RIMM

Answer: A

Question: 328
Which computer component contains all the circuitry necessary for other components or devices
to communicate with one another?

A. Motherboard
B. Adapter card
C. Hard drive
D. Expansion bus

Answer: A

Question: 329
Which of the following terms refers to the prevention of unauthorized disclosure of keys?

A. Authentication
B. Integrity
C. Access control
D. Nonrepudiation

Answer: C

Question: 330
If we update a computer to a 64-bit version of Windows, more than 4GB of RAM, in some cases
up to 128GB of RAM can be supported.

A. True
B. False

Answer: A

Question: 331
Which of the following is a hacker's favorite target account on Microsoft's SQL Server?

A. Ordinary user account


B. Default systems administrator account

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

C. Temporary user account


D. Print operators

Answer: B

Question: 332
A user would like to uninstall the Windows XP SP2, but he is not sure which command line should
be used. As an experienced technician, which of the following will you recommend?

A. CONVERT.EXE
B. PROGMAN.EXE
C. SPUNINST.EXE
D. TASKMAN.EXE

Answer: C

Question: 333
You're in the process of securing the IT infrastructure by addingfingerprint scanners to your
existing authentication methods. This type of security is an example of whichof the following?

A. Access control
B. Physical barriers
C. Biometrics
D. Softening

Answer: C

Question: 334
Blu-Ray drives can read Blu-Ray media, DVD media, and CD media.

A. True
B. False

Answer: A

Question: 335
Which file extension should not be allowed with an E-mail attachment?

A. .DOC
B. .SCR
C. .TXT
D. .XLS

Answer: B

Question: 336
Which of the following allows television signals to be received by a computer and is able to
decode NTSC/PAL signals from a peripheral device?

A. TV tuner card
B. Sound card
C. Graphics card
D. Video capture card

Answer: A

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Exam Code: 220-701 Total Questions: 916

Question: 337
Which type of attack denies authorized user's access to network resources?

A. DoS
B. Worm
C. Logic bomb
D. Social engineering

Answer: A

Question: 338
As an experienced technician, you are responsible for Technical Support in your company. Refer
to the following options, which is used to control access to a broadcasted wireless network by
your supplied key?

A. MAC
B. WEP
C. NAT
D. SSID

Answer: B

Question: 339
You are a worker in an international cooperation. As there are too many tasks for you to do, you
fail to accomplish them within working hours, so you left the computers overnight in the office so
as to accomplish the tasks. Before leaving the office, you are sure that the computers are
connected to the UPS, but it only lasts about half an hour. If there is an extended power outage,
which of the following suggestion will be most helpful to avoid the damage to the system?

A. Setup a hot site for the office so all data will be backed up.
B. Install software that saves work, closes programs, and properly shuts down the computer.
C. Have an employee work nights to perform the shut down.
D. Have employees shut down their computers before they leave and perform the calculation
during their down time.

Answer: B

Question: 340
As the security administrator for your organization, you must be aware of all types of attacks that
can occur and plan for them. Which type of attack uses more than one computer to attack the
victim?

A. DoS
B. DDoS
C. Worm
D. UDP attack

Answer: B

Question: 341
You are an experienced technician in an international company. During your working hours, a
client calls you and states that his system is malfunctioning. You ask the user about any recent
changes to the system. He states that the system experiences crashes and performance loss

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

after the installation of a new piece of hardware with the hardware CD. Which of the following
action should be taken first so as to solve this problem?

A. Disable the device in Device Manager.


B. Contact the vendor for an RMA.
C. Download and install updated drivers for the device.
D. Try installing the device to a different port or slot.

Answer: C

Question: 342
A server in your network has a program running on it that bypasses authentication. Which type of
attack has occurred?

A. DoS
B. DDoS
C. Back door
D. Social engineering

Answer: C

Question: 343
Warm is a type of:

A. malicious software that is self-replicating and self-propagating


B. malicious software that monitors Internet surfing habits
C. malicious software that changes the user`s home page
D. malicious software attached to another piece of software

Answer: A

Question: 344
You've discovered that an expired certificate is being used repeatedly to gain logon privileges.
Which type of attack is this most likely to be?

A. Man-in-the-middle attack
B. Back door attack
C. Replay attack
D. TCP/IP hijacking

Answer: C

Question: 345
A microphone has been attached to a Windows XP system. A customer would like to record
audio with the use of this microphone. Which of the following best describes the appropriate steps
to adjust the input levels?

A. Start>Settings>Control Panel>Sounds and Audio Devices>Audio


B. Start>Settings>Control Panel>Speech
C. Start>Settings>Control Panel>System>Hardware
D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds

Answer: A

Question: 346

Page 71 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A junior administrator comes to you in a panic. After looking at the log files, he has become
convinced that an attacker is attempting to use an IP address to replace another system in the
network to gain access. Which type of attack is this?

A. Man-in-the-middle attack
B. Back door attack
C. Worm
D. TCP/IP hijacking

Answer: D

Question: 347
Which of the following is specified for outgoing electronic mail (e-mail) transmission?

A. HTTP
B. NNTP
C. SMTP
D. TELNET

Answer: C

Question: 348
A server on your network will no longer accept connections using the TCP protocol. The server
indicates that it has exceeded its session limit. Which type of attack is probably occurring?

A. TCP ACK attack


B. Smurf attack
C. Virus attack
D. TCP/IP hijacking

Answer: A

Question: 349
Biometrics is used as a form of identity access management and access control, which uniquely
recognizes humans based upon one or more intrinsic physical or behavioral traits, such as __
and __. (Select TWO)

A. Retinal scan
B. RFID smartcards
C. Encrypted passwords
D. Fingerprint reader

Answer: A, D

Question: 350
Which packaging is used for DDR SDRAM memory?

A. 168-pin DIMM
B. 72-pin SIMM
C. 184-pin DIMM
D. RIMM

Answer: C

Question: 351

Page 72 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Fiber has the highest cost of implementation in a small office home office (SOHO) environment.

A. True
B. False

Answer: A

Question: 352
You are an IT professional in an international company. During your working hours, you receive a
call for assistance from a customer as his computer fails to shut down or log off. You ask him to
remove the external power adapter and hold the power button down for fifteen seconds.
However, it still does not work. As an experienced technician, which of the following action will
you suggest next?

A. Wait until the main battery is exhausted and then remove.


B. Remove the CMOS battery.
C. Remove the internal main battery.
D. Disconnect all external devices.

Answer: C

Question: 353
A user locates a UPS at his desk. All of the following should be plugged into the UPS EXCEPT:

A. Computer
B. Monitor
C. Laptop AC Adapter
D. Vacuum Cleaner

Answer: D

Question: 354
The three default subnet masks are 255.0.0.0 for Class A, 255.255.0.0 for class B, and
255.255.255.0 for Class C.

A. True
B. False

Answer: A

Question: 355
The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows
NT-based operating systems that provides system administrators and advanced users with a
flexible interface through which they may configure and monitor the system. There are TWO ways
to navigate to the Computer Management MMC Plug-in. What are they?

A. Right click on My Computer and select Manage.


B. Double click the Computer Management icon under Administrative Tools.
C. Click Start, type in Run and then type in msconfig.
D. Click Start, type in Run and then type in regedit.

Answer: A, B

Question: 356

Page 73 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

You are an IT professional in an international company. One day, you are asked to install a new
DVD drive into a customer's computer. After the installation, the new drive is able to read data
disks, but Windows Media Player fails to play back DVD movies from it. Which of the following is
the best reason for that?

A. The sound card is not connected properly.


B. The system does not have enough RAM installed.
C. The drives device driver needs to be updated.
D. Decoder software needs to be loaded.

Answer: D

Question: 357
A sale manager is asked to give a presentation about the monthly sales and he would like to
show the PPT to them. Although the projector is connected to his laptop and it is turned on, there
is no display showing on the screen. As an experienced technician, you are asked to solve this
problem. What will you do to send the display to the projector?

A. Use appropriate function toggle key to switch display mode.


B. Go into Device Manager and enable the projector.
C. Press F1 to shift display to the projector.
D. Reboot the computer, the system will auto-select the projector on restart.

Answer: A

Question: 358
You are a network administrator in your company. One of your colleague fails to link to the
network through Ethernet with the use of the internal main battery. However, it is able to connect
to the network if he uses the AC adapter. Under that circumstance, what is the primary reason for
that?

A. The laptops NIC needs updated drivers.


B. The laptop is not receiving enough power from the battery so the battery should be replaced.
C. The power management settings on their laptop are set to disable the internal NIC.
D. The laptop is not receiving enough power from the battery so the battery should be replaced.

Answer: C

Question: 359
Refer to the following memory modules, which one transfers at the highest rate?

A. DDR333
B. PC2100
C. DDR400
D. PC2700

Answer: C

Question: 360
STP is a type of wiring in which two conductors are twisted together for the purposes of:

A. Decreasing ESD
B. Increasing transfer rate
C. Decreasing EMI
D. Increasing RFI

Page 74 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: C

Question: 361
In your company, you are responsible for infrastructure design and global configuration changes.
You have purchased a new printer recently. However, you are noticed by the balloon in the
system tray that the printer is not functioning normally. What is most probably the reason for that?

A. Printer firmware needs to be updated.


B. The paper needs to be replenished.
C. The printer does not recognize the font type.
D. The computer needs to upload the print job.

Answer: B

Question: 362
A parallel port is necessary under what circumstance?

A. Connecting to a parallel modem


B. Printing to an older printer
C. Connecting a loop-back plug
D. Connecting to a parallel tape backup device

Answer: B

Question: 363
Which of the following is a physical interface generally used for terminating telephone wires and
supporting dial-up networking?

A. LC
B. SC
C. RJ-45
D. RJ-11

Answer: D

Question: 364
You are responsible for Technical Support in your company. During your working hours, you
receive a call for assistance from a customer. He states that though Internet connectivity is
available, a program still fails to connect to the network after upgrading the wireless network
router. As an experienced technician, how to effectively solve this problem?

A. Add an exception to the firewall for the program.


B. Run the program as a local administrator.
C. Check for any updates to the program.
D. Check the Hardware Compatibility List to see if the program is not compatible with the OS.

Answer: A

Question: 365
The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an
IP address for a host. Take the following addresses into consideration, which one is most
possibly assigned by it?

A. 169.254.0.15

Page 75 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. 172.16.1.15
C. 10.0.0.25
D. 192.168.0.15

Answer: A

Question: 366
If one adds a modem expansion card to a system, and assign it to IRQ4, which is traditionally
assigned to the COM1 serial port, it will likely cause an IRQ conflict. Under that circumstance,
which of the following will navigate to the IRQ settings?

A. Control Panel>Hardware Devices>Settings


B. Device Manager>Computer Properties
C. Start>Run>Regedit
D. My Computer>Hardware>Settings

Answer: B

Question: 367
Which of the following has a maximum raw data rate of 11Mbps?

A. 802.11b
B. 802.11a
C. 802.11n
D. 802.11g

Answer: A

Question: 368
The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.

A. True
B. False

Answer: A

Question: 369
It is beneficial to have parity on a memory device. What might be of the benefit?

A. Better cooling
B. Error detection
C. Lower cost
D. Faster response time

Answer: B

Question: 370
Refer to the following options, which one is the most appropriate example of computer intrusion
detection?

A. A motion sensitive web cam recording the room


B. An alert when the computer case has been opened
C. An alert at logon when an unknown user has tried to logon
D. A set of firewalls and anti-virus programs protecting the computer

Page 76 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 371
What memory chips would you find on a stick of PC3-16000?

A. DDR-2000
B. DDR3-2000
C. DDR3-16000
D. PC3-2000

Answer: B

Question: 372
Which of the following password, once setup, is necessary to be entered before booting into the
operating system?

A. POST
B. User Accounts
C. BIOS
D. LDAP

Answer: C

Question: 373
The terms multi-core and dual-core are most commonly used to refer tocentral processing unit
(CPU). A dual core CPU has two separate processing units.

A. True
B. False

Answer: A

Question: 374
Almost all laptops, especially those made within the last few years, have theability to connect an
external display, such as a CRT monitor, flat panel display, or Projector. Under what
circumstances will an external display be applied to a laptop? (Select TWO)

A. Limited bandwidth
B. Limited display size
C. Support different resolutions
D. Higher response time

Answer: B, C

Question: 375
Which of the following collects, parses, and stores data so as to optimize speed and performance
in finding relevant documents for a search query?

A. Defrag
B. Scandisk
C. Indexing
D. Chkdsk

Answer: C

Page 77 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 376
Which of the following is a tool for diagnosing and generating reports on components related to
DirectX, such as audio, video, and input drivers?

A. ipconfig
B. msconfig
C. regedit
D. dxdiag

Answer: D

Question: 377
Which of the following best explains the reason why there is a series of beeps while saving files?

A. System fan is rubbing against the fans housing


B. Power supply warming or cooling
C. Hard drive is failing
D. Error correcting memory making data adjustments

Answer: C

Question: 378
You are a network administrator in an international company. During yourworking hours, a client
calls you and states that a program which was just used the day before is missing from the
system. Under that circumstance, which of the following question will you ask for more
information?

A. Are you sure you were using that program?


B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted?
C. Was there a power outage since yesterday?
D. Are you sure you ran a find on the system and the program is just not misfiled?

Answer: B

Question: 379
Windows Vista Ultimate has a different user folder path from other Windows operating systems,
such as Windows XP Home, Windows 2000 Professional and Windows XP Media Center Edition.

A. True
B. False

Answer: A

Question: 380
Refer to the following cable types, which one is applicable in a 10BaseT network?

A. UTP
B. Fiber
C. Coaxial
D. ThinNet

Answer: A

Question: 381

Page 78 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A technician receives a call for assistance from a customer. The customer states that his
computer experiences a stop error. After that, the computer is malfunctioning and reboots
periodically. What is most probably the reason for that?

A. The system does not have enough free hard drive space.
B. The automatically restart feature in System Failure option is on.
C. The system cannot connect to the network.
D. The hard drive is faulty and needs to be replaced.

Answer: B

Question: 382
As an experienced network technician, you are in charge of network infrastructure design and
security policy. As there is a virus in your computer, you are attempting to uninstall this malicious
software. However, you fail to accomplish that task as you are informed that the process is in use
whenever you try. So as to boot up your system, which of the following is a diagnostic mode of a
computer operating system and should be used?

A. Safe Mode
B. Debugging Mode
C. Disable Automatic Restart
D. Last Known Good Configuration

Answer: A

Question: 383
As an experienced network administrator, which of the following is the most appropriate network
administration utility to test whether a printer is on a certways network or not?

A. telnet
B. ping
C. msconfig
D. ipconfig

Answer: B

Question: 384
Thermal grease is primarily used to:

A. provide insulation around the processor.


B. provide thermal transfer from the CPU to the heatsink.
C. protect the CPU from direct contact with the heatsink.
D. prevent memory vibration caused by the heatsink fan.

Answer: C

Question: 385
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. One day, you add a
memory to a Windows operating system. However, the System BIOS only reports the original
memory amount at startup. Which TWO of the following are most probably the reasons for that?

A. Memory mismatch.
B. Memory is defective.
C. Memory brand is different than the computer.

Page 79 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. Memory size needs to be adjusted in Device Manager.

Answer: A, B

Question: 386
A customer purchased a computer three years ago. The computer is placed in a copier room and
it has been performing normally for years. Recently, there has been something wrong with the
computer as it shuts down in a continuous loop. What is the most probably reason for that?

A. Power supply on the computer is going bad.


B. Electromagnetic interference due to the copy machine in the room.
C. Improper ventilation from dust buildup inside the computer.
D. Power supply to the room is not great enough for both the copy machine and the computer.

Answer: C

Question: 387
Optical recognition, voice recognition and fingerprint reader are forms of biometric authentication.

A. True
B. False

Answer: A

Question: 388
Which of the following is a type of optical disc storage medium?

A. Tape
B. Blu-Ray
C. Floppy
D. Biometric device

Answer: B

Question: 389
If you have installed a lot of programs in a computer running Windows XP, it will slow down your
computer at startup. Which TWO of the following utilities will make it possible if you want to
prevent a program from loading at startup?

A. Net stop
B. Registry
C. Event Viewer
D. MSCONFIG

Answer: B, D

Question: 390
Which of the following will make it possible to successfully print a test page?

A. Start > Control Panel > Printer icon


B. Start > Control Panel > System
C. Right-click on the printer's icon and select Properties
D. Right-click My Computer then select Manage

Answer: C

Page 80 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 391
The voltage selector switch can be used to:

A. To allow the power supply to operate at different voltages


B. To change the output voltage to meet the needs of the motherboard
C. To change the voltage coming from the wall
D. To allow alternating current to be used instead of direct current

Answer: A

Question: 392
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his computer. As an experienced technician,
you immediately know what the problem is after the client describes several symptoms. While
explaining the problem to him, which of the following should you pay more attention?

A. Use non-technical terms.


B. Use technical jargon.
C. Use the proper acronyms.
D. Use email so that everything is in writing.

Answer: A

Question: 393
Which motherboard design style is most widely implemented?

A. ATX
B. AT
C. Baby AT
D. NLX

Answer: A

Question: 394
In computer networking, the protocols of the Transport Layer of the Internet Protocol Suite, most
notably the TCP and the UDP, but also other protocols, use a numerical identifier for the data
structures of the endpoints for host-to-host communications. Such an endpoint is known as a port
and the identifier is the port number. Refer to the following protocols, which one typically uses
port 80?

A. FTP
B. HTTP
C. SMTP
D. HTTPS

Answer: B

Question: 395
The ??power brick?? or external power supply is able to convert AC power to DC power that a
laptop computer can use to operate and charge its battery.

A. True
B. False

Page 81 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 396
Which of the following allows for creating a private scope of computer communications or
providing a secure extension of a private network into an insecure network?

A. FTP
B. VPN
C. WAN
D. HTTP

Answer: B

Question: 397
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his computer as it makes loud noise at startup.
You ask the user about any recent changes to the system. As an experienced technician, you
think there might be multiple problems after the client describes several symptoms. Under that
circumstance, which of the following action will you take first?

A. Open the case and determine the cause of the noise.


B. Check the BIOS for temperature changes.
C. Attempt to replicate and verify the issue.
D. Verify that the user has not made any OS changes.

Answer: C

Question: 398
In Microsoft Windows Vista and Windows 7, the Windows Experience Index (WEI) generally
measures:

A. the reliability and speed of search indexing.


B. a performance value of system components.
C. remaining hard disk storage space.
D. the speed and available bandwidth of Internet connections.

Answer: B

Question: 399
The first thing for a technician to do in the morning is to make a service call, but he fails to do that
on time. However, he still has many other tasks to accomplish. Which of the following is the most
appropriate way to rearrange the remaining tasks during that day?

A. Call the customers scheduled that day and reschedule all the appointments to different days.
B. Go to the first scheduled appointment late, explain the reasoning to the client, and make the
repairs as quick as possible to try to catch up on the schedule.
C. Contact the customers and inform them of the change in schedule and give an appropriate
time frame to make the service calls.
D. Skip the first appointment, continue on with the rest of the day as scheduled and then try to fit
in the skipped customer at the end of the day.

Answer: C

Question: 400
9-pin D-shell is the most common form of a serial port.

Page 82 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. True
B. False

Answer: A

Question: 401
A customer is wondering why the printer is able to print small documents but fails to print the
larger ones. As an experienced technician, what will you recommend under this circumstance?

A. Change the toner cartridges.


B. Replace communications cable.
C. Add additional memory to the printer.
D. Check to the correct type of paper is being used.

Answer: C

Question: 402
First-generation SATA devices operated at best a little faster than parallel ATA/133 devices.
Subsequently, a 3 Gbit/s signaling rate was added to the physical layer, effectively doubling
maximum data throughput to__ Mbps.

A. 400Mbps
B. 300Mbps
C. 800Mbps
D. 150Mbps

Answer: B

Question: 403
Which of the following refers to a security access control methodology to determine access to the
network on the basis of the using hardware?

A. MAC filtering
B. NAT routing
C. WEP encryption
D. WPA encryption

Answer: A

Question: 404
You are a network technician in a European corporation. You are an American and speak English
as your mother language. During your working hours, a client calls you and asks if you can help
him. However, the client is a Chinese and the language on the workstation is also Chinese. Under
that circumstance, what is your next step to take?

A. Change the language and complete the service call.


B. Ask the customer if you can change the language.
C. Tell the customer that the operating system is corrupted and must be reinstalled.
D. Explain that the issue can not be resolved because you do not understand the language.

Answer: B

Question: 405

Page 83 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A computer has a secondary partition which is not assigned a drive letter and is inaccessible from
Windows on the primary hard drive. What does the second partition most probably refer to?

A. A potentially dangerous virus has been downloaded onto the system.


B. Space reserved by the drive manufacturer for firmware.
C. Space set aside by Windows for use by the virtual memory swap file.
D. A recovery partition put there by the manufacturer.

Answer: D

Question: 406
There is an ink jet printer in the office of the Administrative Department. It was printing normally
the day before. However, when a worker prints some documents during lunchtime, the printer has
a problem with images smearing on the page. As an experienced technician, you ask the worker
about any changes to the printer. The worker remembers that he re-filled the paper tray as it was
empty, and checked the ink levels in the morning. Which of the following is the primary reason for
the smearing problem?

A. Spooler service needs to be restarted.


B. The printer drivers need to be rolled back to a previous version.
C. Wrong type of paper is being used for this printer.
D. Too many pages are being sent to the printer at one time.

Answer: C

Question: 407
There is something wrong with a customer??s computer. The computer beeps at startup and no
display shows on the screen. Then it suddenly turns off followed by a series of beeps. Which of
the following is most probably the reason for that?

A. The monitor has failed.


B. The CPU has dislodged from its socket.
C. The operating system is corrupt.
D. The hard disk drive has failed.

Answer: B

Question: 408
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. You are asked to replace
thirteen 21 CRTs with 19 LCDs. It is necessary to move the monitors to the storage room which is
on the other side of the building. Take personal safety into consideration, which of the following
measure is recommended to take?

A. Wear anti-static wrist straps to prevent ESD in the new monitors.


B. Recycle the monitors after removing the capacitors for use in other monitors.
C. Wear a back brace when lifting and carrying the CRTs to the storage room.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

Answer: D

Question: 409
There is a brief power outage during working hours. After that, the system displays an error
message stating ?¡ãNon-system disk or disk error?¡À. As an experienced technician, which of the
following action will you take first?

Page 84 of 193
Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

A. Have the user power off for five minutes then restart the system.
B. Run a check disk operation on the hard drive.
C. Have the user check external drives for media.
D. Boot into BIOS and check the hard drive status.

Answer: C

Question: 410
Electromagnetic interference (EMI) has relatively little impact on which of the following cable
types?

A. UTP
B. Plenum
C. Coaxial
D. Fiber

Answer: D

Question: 411
Which of the following keeps a motherboard from touching the case, thereby, preventing an
electronic short?

A. Screws
B. Standoffs
C. Daughterboard
D. Riser cards

Answer: B

Question: 412
Which motherboard socket type is used on the Pentium 4 chip?

A. Slot 1
B. Socket A
C. Socket 370
D. Socket 478

Answer: D

Question: 413
A user would like to check out what services are performing right now on his computer, but he
has no idea how to get to the Services MMC Plug-in. As an experienced technician, you provide
TWO solutions for him. What are they?

A. Click Start>Run and then type in regedit.


B. Click Start>Run and then type in services.msc.
C. Open Control Panel, open Administrative Tools, double click on the Services icon.
D. Click Start>Run and then type in regedt32.

Answer: B, C

Question: 414
A port is an application-specific or process-specific software construct serving as a
communications endpoint used by Transport Layer protocols, such as Transmission Control

Page 85 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Protocol (TCP) and User Datagram Protocol (UDP). They specify a source and destination port
number in their packet headers. A port number is a 16-bit unsigned integer, thus ranging from 0
to 65535. Which of the following is a standard network protocol that runs over the TCP and uses
the well-known port number 21 for incoming connections from clients?

A. HTTPS
B. SMTP
C. TELNET
D. FTP

Answer: D

Question: 415
Which of the following is a socket technology that is designed to ease insertion of modern CPUs?

A. Socket 479
B. ZIF
C. LPGA
D. SPGA

Answer: B

Question: 416
As an experienced network administrator, you are required to configure a WAP network. As it will
be advertised by default, it should be disabled for security reasons. What does it refer to?

A. RADIUS
B. WPA
C. SSID
D. WEP

Answer: C

Question: 417
Which of the following is not controlled by the Northbridge?

A. PCIe
B. SATA
C. AGP
D. Cache memory

Answer: B

Question: 418
Which of the following best explains the reason why there is a rather loud clicking sound coming
from a computer?

A. Failed fan
B. System clock feature
C. Under powered fan
D. Failing hard drive

Answer: D

Question: 419

Page 86 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following is used to store data and programs for repeated use?Information can be
added and deleted at will, and it does not lose its data when power is removed.

A. Hard drive
B. RAM
C. Internal cache memory
D. ROM

Answer: A

Question: 420
You are a network technician in a large company. During your working hours, a client calls you
and states that there is something wrong with his computer. As an experienced technician, you
immediately know what the problem is and even the solution after the client describes several
symptoms. However, the client keeps talking to you about all the other symptoms. Under that
circumstance, what is the best practice for you to do?

A. Politely tell the customer that the solution is known and that no other symptoms need to be
discussed
B. The technician should ask the customer to repeat the problem several times so they can verify
all of thefacts.
C. Hear what the customer has to say without interrupting if it will not take an excessive amount
of time.
D. Wait until the customer is finished then refer them to a website so they can find the resolution
and implement any preventative techniques so the problem does not appear again.

Answer: C

Question: 421
Which motherboard socket type is used with the AMD Athlon XP?

A. Slot 1
B. Socket A
C. Socket 370
D. Socket 478

Answer: B

Question: 422
As an experienced network administrator in an international company, it is necessary to be
familiar with the frequently-used network configurations. Which TWO of the following are
components of the TCP/IP network configuration?

A. IPX/SPX
B. DNS
C. NetBEUI
D. DHCP

Answer: B, D

Question: 423
You want to plug a keyboard into the back of a computer. You know that you need to plug the
keyboard cable into a PS/2 port. Which style of port is the PS/2?

A. RJ-11

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. DE9
C. DIN 5
D. Mini-DIN 6

Answer: D

Question: 424
A cleaner is hired to clean an IT company at regular time every day. However, one day, after the
cleaner left, the worker there hears a series of beeps coming from under the desk. What might be
of the problem?

A. The default printer is out of paper or offline.


B. The speaker wires were disconnected while cleaning.
C. A new security update is available for download.
D. The UPS is disconnected from the wall.

Answer: D

Question: 425
Which of the following is a chip that is integrated into PATA drives, as opposed to being mounted
on a daughter card?

A. Controller
B. CPU
C. Host adapter
D. IDE

Answer: A

Question: 426
What is the physical component where data are stored in a HDD?

A. Read/write head
B. Platter
C. Sector
D. Cluster

Answer: B

Question: 427
A user and his roommate would like to play online games. However, their laptops fail to access
the home wireless network and no network is available right now. You are also informed that they
were possible to access the wireless network yesterday and no such problem has ever occurred.
As an experienced technician, what is the most possible reason for that?

A. The wireless network is not properly configured.


B. The wireless network card has been disabled by the hardware switch.
C. MAC filtering is preventing the computer from connecting to the network.
D. Recent provider upgrades have changed the wireless specification from 802.11a to 802.11n.

Answer: B

Question: 428
Which of the following is not one of the three major components of a hard disk drive system?

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Drive interface
B. Controller
C. Hard disk
D. Host adapter

Answer: A

Question: 429
Which of the following is a disturbance that affects an electrical circuit, such as wireless
communications, due to either electromagnetic conduction or electromagnetic radiation emitted
from an external source?

A. RFI
B. ESD
C. CRT
D. EMI

Answer: A

Question: 430
What is the largest NTFS volume size supported by Windows XP?

A. 256GB
B. 2TB
C. 128TB
D. 256TB

Answer: D

Question: 431
Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto
almost any sized page. They are the most common type of computer printer for the general
consumer due to their low cost, high quality of output, capability of printing in different colors, and
ease of use. A color inkjet printer is attached to a computer. However, the printed materials
coming from the printer seem to be fuzzy. Refer to the following methods, which one is most
helpful to solve this problem?

A. Replace all of the print cartridges.


B. Power cycle the printer.
C. Run an alignment page.
D. Send a test page to the printer.

Answer: C

Question: 432
Which technology is based on flash memory and is intended to eventually replace conventional
hard disk drives that have moving discs and other mechanisms?

A. Thumb drives
B. Memory cards
C. Solid-state drives
D. Optical drives

Answer: C

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Question: 433
You are an IT professional in an international company. During your working hours, a client calls
you and states that there is something wrong with his laptop. You notice that the system boots up
but nothing displays on the laptop screen. It is still the same though you plug in an external
monitor. The display shows on the monitor other than the on the laptop. Under that circumstance,
what is your first action to take so as to solve this problem?

A. Replace the LCD inverter.


B. Make sure the OS has the latest video drivers installed.
C. Make sure the laptop display is enabled.
D. Replace the video card inside the laptop.

Answer: C

Question: 434
High-density three and a half' floppy diskettes have a formatted capacity of:

A. 360KB
B. 720KB
C. 1.44MB
D. 2.88MB

Answer: C

Question: 435
The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe
in the Windows directory. However, careless registry editing can cause irreversible damage.
Thus, performing backups of the registry before editing it is highly recommended. How to enable
that?

A. Export registry file


B. Save registry file
C. Import registry file
D. Backup registry file

Answer: A

Question: 436
You work as a technician in an international company and you are responsible for infrastructure
design and global configuration changes. In your laboratory, there is a central switch available,
which acts as a conduit to transmit messages. Thus, the switch and another fourteen wired
personal computers form a graph with the topology of a star. The star topology reduces the
chance of network failure by connecting all of the systems to a central node. If someone would
like to build the same laboratory as yours, what is your suggestion during laboratory building
process?

A. Cable management to avoid trip hazards


B. Number of fans located in the room so system does not overheat
C. Electrical safety with the extra network cables
D. Location of the PCs with respect to each other

Answer: A

Question: 437
Which optical disc format supports a data capacity of 25GB?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Double-sided, double-layer DVD+R


B. Single-sided, single-layer Blu-ray disc
C. Double-sided, single-layer DVD-R
D. Double-sided, single-layer DVD+R

Answer: B

Question: 438
A liquid crystal display (LCD) is a thin, flat panel used for electronically displaying information
such as text, images, and moving pictures. Its uses include monitors for computers, televisions,
instrument panels, and other devices. So as to enable the connection between an LCD monitor
and a desktop, which TWO of the following are helpful to accomplish that?

A. CGA
B. VGA
C. S-Video
D. DVI

Answer: B, D

Question: 439
Which of the following best describes the concept of hot-swappable devices?

A. Power does not need turned off before the device is inserted or removed.
B. The device can be removed with power applied after the device is properly stopped in the
operating system.
C. Care must be taken when swapping the device because it can be hot to the touch.
D. The device can be swapped while still hot, immediately after powering down the system.

Answer: A

Question: 440
An error-correcting code (ECC) is redundant data that is added to the message on the sender
side. Error-correcting codes are used in computer data storage, for example CDs, DVDs and in
dynamic RAM. Which of the following is the most appropriate description about the function of
ECC in dynamic RAM?

A. Ability to use varying levels of voltage for power saving


B. Ability to detect hardware incompatibilities and resolve them
C. Ability to detect and correct single bit errors in memory
D. Ability to bypass the IRQ channels to work directly with the CPU

Answer: C

Question: 441
Of the following voltage pairings, which one accurately represents the input and output,
respectively, of power supplies and AC adapters?

A. AC in, AC out
B. DC in, DC out
C. AC in, DC out
D. DC in, AC out

Answer: C

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Question: 442
USB (Universal Serial Bus) is a way of setting up communication between a computer and
peripheral devices. The USB 2.0 has three data rates. What are they?

A. 1.5Mbps, 12Mbps, 480Mbps


B. 1.0Mbps, 10Mbps, 360Mbps
C. 2.0Mbps, 16Mbps, 400Mbps
D. 2.5Mbps, 20Mbps, 450Mbps

Answer: A

Question: 443
What are the five output voltages produced by a common PC power supply? (Choose five.)

A. +3.3VDC
B. -3.3VDC
C. +5VDC
D. -5VDC
E. +12VDC
F. -12VDC
G. +110VAC
H. -110VAC

Answer: A, C, D, E, F

Question: 444
A customer has purchased a laptop computer for half a year. Recently, there is something wrong
with it, but he has no idea what the problem is. So, he takes the computer to the Repair Center
and as a technician, you are responsible for fixing the problem. Before leaving the Repair Center,
the customer is anxious to know when he might come back to pick up his computer. What is the
best answer to that?

A. Give the customer an estimated time for repair based on the technician??s assessment.
B. Ask the customer when they would like to have the work completed.
C. Ask the customer to check daily to see when it is completed.
D. Inform the customer that others are waiting. The technician will get back to them as soon as
possible.

Answer: A

Question: 445
Which of the following statements about power supplies is true?

A. You must make sure the voltage selector switch on the back of the power supply is switched to
the lower setting if the computer is going to be used in Europe.
B. SATA hard drives most often use the same type of power connector as PATA hard drives.
C. Power supplies supply power to ATX-based motherboards with connectors known commonly
as P8 and P9.
D. Molex connectors are used with PATA hard drives, while Berg connectors are used with floppy
drives.

Answer: D

Question: 446

Page 92 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Registered Jack (RJ) is a standardized physical network interface for connecting


telecommunications or data equipment to a service provided by a local exchange carrier or long
distance carrier. A cable can be used to connect an RJ-45 connector on one end and a __on the
other end.

A. Switch
B. Scanner
C. Dial-up modem
D. Fax machine

Answer: A

Question: 447
What is the name of the power connector that is larger than the connector used for floppy diskette
drives and that is commonly used with PATA drives?

A. AT system connector
B. Berg
C. Molex
D. ATX system connector

Answer: C

Question: 448
Which of the following would be the best choice as a personal display technology if a user wants
to save desk space and it is not necessary to deal with interference from nearby speakers?

A. CRT
B. HDMI
C. LCD
D. Projector

Answer: C

Question: 449
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. Your current job is to
install a RAM upgrade into a personal computer. You know that there are already two sticks of
512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. Under that
circumstance, what is the overall speed of the new RAM as long as the required slots are
available?

A. 5300
B. 2700
C. 2100
D. 3200

Answer: B

Question: 450
An associate is trying to explain why a particular model of CRT monitor displays images in such
high quality but is unable to recall a specific term. The associate mentions that each phosphor is
on average only 0.25mm away from the nearest phosphor of the same color. What is the
associate trying to describe?

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Exam Code: 220-701 Total Questions: 916

A. Resolution
B. Dot pitch
C. Refresh rate
D. The number of dots per inch

Answer: B

Question: 451
An Uninterruptible power supply (UPS) provides emergency power and, depending on the
topology, line regulation as well to connected equipment by supplying power from a separate
source when utility power is not available. UPS is not applicable to which of the following utility as
it consumes too much power?

A. Laser printer
B. Server
C. LCD monitor
D. Laptop computer

Answer: A

Question: 452
Which of the following is true regarding a monitor's refresh rate?

A. As long as the graphics adapter can refresh the image at a particular rate, the attached
monitor can accommodate that refresh rate.
B. The refresh rate is normally expressed in MHz.
C. The refresh rate is normally selected by using the controls on the front panel of the monitor.
D. As you lower the resolution, the maximum refresh rate allowed tends to increase.

Answer: D

Question: 453
Which statement about LCDs is most accurate?

A. The concept of refresh rate has no meaning, with regard to LCDs.


B. LCDs are preferred to CRTs because they can display a larger range of resolutions.
C. LCDs tend not to be as clear as CRTs.
D. LCDs require more power than CRTs.

Answer: C

Question: 454
Optical fibers are connected to terminal equipment by optical fiber connectors, such as:

A. BNC
B. RJ-11
C. RJ-45
D. ST

Answer: D

Question: 455
If you are unable to display a given resolution on a monitor, which of the following might explain
why?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. The graphics adapter does not have enough memory installed.


B. The video display unit does not have enough memory installed.
C. You are using a CRT with a single fixed resolution.
D. You have the refresh rate set too high.

Answer: A

Question: 456
A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent
data. An SSD emulates a hard disk drive interface, thus easily replacing it in most applications.
Refer to the following options, which one is a feature of it?

A. Higher data integrity


B. Built-in encryption standards
C. Lack of drive heads and platters
D. Larger capacity than traditional magnetic drives

Answer: C

Question: 457
You are an IT professional in an international company. During your working hours, a client calls
you and complains that his lately-purchased desktop computer is making loud noise. Which TWO
of the following are most probably the reasons for that?

A. CPU
B. Hard drive
C. Cooling fan
D. Memory chip

Answer: B, C

Question: 458
Which video technology has a resolution of 1280??1024?

A. SVGA
B. SXGA
C. WSXGA
D. UXGA

Answer: B

Question: 459
The installation of which of the following hard drive will resist shocking?

A. SATA hard drive with a rubber gasket


B. SCSI drive with properly terminated ends
C. Solid state hard drive
D. PATA hard drive

Answer: C

Question: 460
What does a Q in video resolution names, such as QXGA, refer to?

A. Both the horizontal and vertical components of the resolution have been quadrupled.

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Exam Code: 220-701 Total Questions: 916

B. The resolution is cut to one fourth.


C. The technology is faster.
D. Both the horizontal and vertical components of the resolution have been doubled.

Answer: D

Question: 461
You are a network technician in a joint venture. During your working hours, a customer calls you
and claims that his PC operates slowly and it takes a long time to open a web page. It is still the
same after several reboots. You notice that the light of the hard drive flashes constantly. Which
TWO of the following methods will be helpful to enhance the performance?

A. Use the checkdisk utility.


B. Use the drive compression utility.
C. Use the defragment utility.
D. Use restore point to roll back the computer to a previous date.

Answer: A, C

Question: 462
What is contrast ratio?

A. The ratio of luminance between the darkest and lightest colors that can be displayed
B. A term that was used with CRTs but has no meaning with LCDs
C. The ratio of luminance between two adjacent pixels
D. Something that can be corrected through degaussing

Answer: A

Question: 463
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. The present task for you is
to perform a mandatory update on the users' network. As it is necessary to restart the work
stations at lunchtime, which of the following is the most appropriate way to inform the users about
the update?

A. Stop the mandatory update.


B. Install the update without notice.
C. Email the users about the update.
D. Post notices around the building.

Answer: C

Question: 464
Which of the following interfaces allows audio to be sent out over the same cabling infrastructure
as video?

A. VGA
B. DVI
C. HDMI
D. Composite

Answer: C

Question: 465

Page 96 of 193
Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Malware is software designed to infiltrate a computer without the owner's informed consent,
which includes computer viruses, worms, trojan horses, crimeware and other malicious and
unwanted software. Which of the following description about the Trojan horse is the most
appropriate?

A. Malicious software attached to an incoming email


B. Malicious software that monitors Internet surfing habits
C. Malicious software attached to another piece of software
D. Malicious software that is self-replicating and self-propagating

Answer: C

Question: 466
How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer?

A. With a DVI-I cable


B. With a cable that is terminated on one end with a DVI-A connector and on the other end with a
DVI-D connector
C. You wouldn't interconnect those two interfaces.
D. With a standard DVI cable

Answer: C

Question: 467
You work as an IT professional in an international company and usually receive calls from the
customers who know nothing about the computer knowledge, not to mention the technical terms.
Under that circumstance, how to make sure that everything runs smoothly if you have to
cooperate with this kind of customer?

A. Listen and ask questions using non-technical terms.


B. Advise the user to not do anything else, until the technician can arrive and work on the
computer themselves.
C. Repeat the steps multiple times so that the user can understand the computer terms.
D. Speak slowly, direct the user to do a hard shut down with the computer and talk them step by
step through the boot process.

Answer: A

Question: 468
Which of the following statements correctly describes the solid state drives as compared to
magnetic drives?

A. Solid state drives are faster, more reliable, and require more power.
B. Solid state drives are slower, more reliable, and require less power.
C. Solid state drives are slower, more reliable, and require more power.
D. Solid state drives are faster, more reliable, and require less power.

Answer: B

Question: 469
You are an experienced network engineer in your company. A new trainee is asking you what
type of drive would not be susceptible to damage typically resulting from strong vibration or rough
handling. What is the correct answer?

A. IDE drive

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Exam Code: 220-701 Total Questions: 916

B. USB hard drive


C. Flash drive
D. SATA drive

Answer: C

Question: 470
Refer to the following statements. Which one correctly describes a liquid cooling system
compared with the traditional heatsink?

A. Liquid cooling systems are more effective at cooling the processor.


B. Liquid cooling systems are less efficient than the traditional heatsink technology.
C. Liquid cooling systems are not as loud as the traditional heatsink/fan technology.
D. Liquid cooling systems are less effective at cooling the processor.

Answer: A

Question: 471
As an experienced network administrator, you are responsible for Technical Support in your
company. Which port will you block so as to prevent Internet access?

A. 21
B. 23
C. 20
D. 80

Answer: D

Question: 472
As an experienced Network Engineer, you should be familiar with the knowledge about switches
and routers. Refer to the following descriptions. Which one most appropriately describes the
differences between them?

A. A router broadcasts all data packets that are sent on the network, and a switch transmits data
directly to the device.
B. A switch broadcasts all data packets that are sent on the network, and a router transmits data
directly to the device.
C. A switch interconnects devices on the same network to be able to communicate, where a
router interconnects one or more networks.
D. A switch interconnects one or more networks, where a router interconnects devices on a
network.

Answer: C

Question: 473
As an experienced technician, you are asked to upgrade an operating system on customer's
computer. What is the best course of action to take prior to that?

A. Update the device drivers.


B. Format the hard drive.
C. Backup the hard drive.
D. Partition the hard drive.

Answer: C

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Question: 474
You are working in a famous IT company as a technician and you are selecting tools to update a
driver. Which tool would be suitable?

A. Device Manager
B. System Information
C. Component services
D. Disk Management

Answer: A

Question: 475
Refer to the following options. What does the SSID on a wireless network demonstrate?

A. Broadcast name
B. Encryption type
C. Security key used
D. Wireless channel used

Answer: A

Question: 476
Refer to the following statements. Which one most appropriately describes a virus?

A. Malicious code that can propagate itself to different host files


B. A program that is used to track user information for commercial reasons
C. A malicious program that spreads itself in a system without the need of a host
D. A program that appears to be harmless but has a malicious agenda

Answer: A

Question: 477
It is possible to see status light indicators on the interfaces of NIC and Modem.

A. True
B. False

Answer: A

Question: 478
As an experienced Network Engineer, you should be familiar with the following key commands.
Which one is able to lock a workstation?

A. Ctrl + Alt + Esc


B. Ctrl + Alt + L
C. Windows Key + D
D. Windows Key + L

Answer: D

Question: 479
Which of the following statements correctly describes port 25 as an exception?

A. Port 25 has been opened.


B. Port 25 is setup for port forwarding.

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Port 25 is running at full duplex.


D. Port 25 is no longer being used.

Answer: A

Question: 480
Refer to following authentication technologies. Which ne is the most effective authentication
technology?

A. Username and password


B. Biometrics
C. Smart card
D. BIOS security

Answer: B

Question: 481
A new trainee has come across a term called data wiping. He is asking you what it means. What
is the correct answer?

A. The hard drive has been reformatted.


B. The hard drive is set to pre-format conditions.
C. Data has been backed up.
D. Data has been restored.

Answer: B

Question: 482
As an experienced technician, you are responsible for Technical Support at certways. A customer
would like to install a hard drive with no movable parts inside. Refer to the following drive types.
Which one will you recommend?

A. SATA
B. PATA
C. IDE
D. Solid state

Answer: D

Question: 483
As an experienced network engineer, you are familiar with the functions of the following devices.
Which one would write data in the term of burning an image to the media?

A. Solid state
B. Optical
C. HDD
D. FDD

Answer: B

Question: 484
Refer to the following media types. Which one provides a capacity as large as 4.7GB?

A. Dual-layer DVD
B. Blu-Ray disk

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Exam Code: 220-701 Total Questions: 916

C. Single-layer DVD
D. Floppy disk

Answer: C

Question: 485
As an experienced network administrator, you are familiar with the following devices. What kind of
device could read fonts by the reflection of white spaces between black bars?

A. IR keyboard
B. Laser barcode reader
C. CCD barcode reader
D. Biometric devices

Answer: B

Question: 486
What kind of cable media would make it possible to transfer sound and video via one cable?

A. HDMI
B. S-Video
C. DVI
D. VGA

Answer: A

Question: 487
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you in a Cathode Ray Tube (CRT) monitor, what setting he can use to
remove discoloration due to magnetism. What is the correct answer?

A. Resolution
B. Auto Alignment
C. Degauss
D. Refresh Rate

Answer: C

Question: 488
You are a technician in an international company and you are asked to view the local drives.
Where allows you to view that?

A. Control Panel
B. My Network Places
C. My Computer
D. Task Bar

Answer: C

Question: 489
You are a technician in an international company and you are asked to view the running system
processes in a computer. Where allows you to view that?

A. Task Manager
B. Task Bar

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C. Start Menu
D. Event Viewer

Answer: A

Question: 490
You are a technician in certways Company and you are familiar with the following types of
network connection. Generally speaking, which one is transferred over RG-6 media?

A. Dial-up
B. DSL
C. Satellite
D. Cable

Answer: D

Question: 491
Refer to the following types of network connections. Which one will use an analog signal?

A. Wireless
B. Dial-up
C. Satellite
D. Cable

Answer: B

Question: 492
As an experienced Network Engineer, you should be familiar with different authentication
technologies. As a security feature, biometric authentication is able to prevent access to a device.
Which of the following demonstrates this feature?

A. Fingerprint scan
B. Password
C. Smart key
D. Verbal recognition

Answer: A

Question: 493
As an experienced technician, you are familiar with the following kinds of interfaces. Which one
provides the fastest speed?

A. USB 1.1
B. USB 2.0
C. IEEE 1394a
D. IEEE 1394b

Answer: D

Question: 494
Refer to the following options. What is the maximum transmission rate with regards to the USB
2.0 interface?

A. 800Mbps
B. 480Mbps

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C. 400Mbps
D. 1280Mbps

Answer: B

Question: 495
Suppose a customer would like to connect two USB devices. What will a technician recommend
as the maximum cable length to accomplish that?

A. 5 meters (16 feet)


B. 15 meters (49 feet)
C. 7 meters (23 feet)
D. 10 meters (33 feet)

Answer: A

Question: 496
Generally speaking, where is available for a technician to find cardbus interfaces?

A. Cell phones
B. Notebooks
C. PDAs
D. Desktop PCs

Answer: B

Question: 497
The operation system of a customer's computer is Windows 2000 and you are asked to find out
his computer name. What is the fastest way to accomplish that?

A. Right click on My Computer > Properties > Computer Name Tab


B. Right click on My Computer > Properties > Network Identification Tab
C. Control Panel > System Applet > Properties > Computer Name Tab
D. Control Panel > System Applet > Properties > Advanced Tab

Answer: B

Question: 498
Refer to the following devices. Which one might have a particularly dangerous electrical charge
once it is exposed?

A. Laptop LCD screen


B. CRT monitor
C. Optical DVD-RW drive
D. USB mouse

Answer: B

Question: 499
You are working in an IT company and you would like to delete a print job in queue in a computer
running Windows XP. What is the suitable course of action to take?

A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control
key once to initialize the operation > Hit the Delete key and click OK

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s)
in Question > Hit the Delete key and click OK
C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete
key and click OK
D. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit
the Delete key and click OK

Answer: B

Question: 500
Refer to the following operating systems. Which one has a security feature of User Account
Control (UAC)?

A. Windows Vista Business


B. Windows Server 2003
C. Windows XP Professional
D. Windows 2000 Professional

Answer: A

Question: 501
As an experienced network engineer, you are familiar with the components of a computer. The
following are 32-bit processors. Which one provides a 64-bit capability?

A. Intel Itanium
B. Intel Pentium M
C. Intel Pentium 4 Extreme Edition
D. Intel Core 2 Duo

Answer: D

Question: 502
Tom works as a technician in his company and he would like to install an external hard drive as
well as a controller card. The two devices both apply the IEEE 1394b standard. What is the
appropriate cable to choose in this situation?

A. 6-pin male to 4-pin female


B. 9-pin male to male
C. 6-pin male to male
D. 4-pin male to male

Answer: B

Question: 503
You are an expert answering users' questions online. A user claims that when he presses certain
letter keys on his laptop, numbers appear on the screen. What could be the source of this
problem MOST likely?

A. The StickyKeys option is enabled.


B. The NumLock option is enabled.
C. The FilterKeys option is enabled.
D. The ToggleKeys option is enabled.

Answer: B

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 504
A user in your company is using an older model desktop computer and you are replacing an ATX
power supply for him. You notice that the motherboards main power connector has fewer pins
than the new power supply cable and you clear it with the manufacturer. Then the cable is
plugged in. finally, the computer is up and works normally. In explaining why it is possible to fix
the issue like this, which of these statements are doing the best?

A. Older ATX power supplies are no longer available.


B. Newer ATX power supplies are 20/24 pin compatible.
C. Newer ATX power supplies do not use pins 21 through 24.
D. Older ATX power supplies have a separate P4 connector.

Answer: B

Question: 505
As an experienced network engineer, you are familiar with the following kinds of network medi a.
In the process of data transmission, which kind of media would apply the pulses of light?

A. Fiber
B. DSL
C. Cable
D. Satellite

Answer: A

Question: 506
If a technician wants to check the list of print jobs that are going to process through a printer,
which of the following will show the list?

A. Print test page


B. Print queue
C. Printer properties
D. Printer settings

Answer: B

Question: 507
In which of the following places could a user find the L2 cache?

A. Between the CPU and RAM


B. On the front side bus
C. On the southbridge chip
D. On the CPU

Answer: D

Question: 508
As a nice network engineer, you are familiar with the following types of memory. Which type must
be in pairs when it is in use?

A. DDR2
B. SDRAM
C. SODIMM
D. RDRAM

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 509
Suppose all the following types of cable are on fire. Which types of cable could release the
minimum amount of toxic fumes?

A. Plenum
B. STP
C. Non-plenum
D. UTP

Answer: A

Question: 510
As a nice network engineer, you are familiar with the following wireless types. Now you have to
select one that by default provides the greatest throughput as well as the biggest amount of
coverage for your company. Which is the suitable one?

A. 802.11a
B. 802.11n
C. 801.11b
D. 802.11g

Answer: B

Question: 511
A new trainee asks you how to rate the power supplies of a desktop. What is your reply?

A. Using maximum resistance


B. Using maximum input voltage
C. Using maximum output wattage
D. Using maximum output consumption

Answer: C

Question: 512
The IT department of the certways Company has come up with new policies. It develops a
Standard Operating Procedure that all the employees are supposed to sign and displays it on the
policy board. Thereafter, the employees sign this memo and carry out these new procedures.
Which option is this example demonstrating?

A. Dealing appropriately with confidential materials


B. Compliance in the workplace
C. Self monitoring, analysis and reporting technology (S.M.A.R.T)
D. Professionalism in the workplace

Answer: B

Question: 513
As a technician in a large-size Company, Henry is handling some sensitive documents, and he
notices documents in a file cabinet unmarked. According to the policy of the company, however,
all documents are to be labeled, even those non-sensitive documents. Refer to the following
security elements. Which one effectively manages data sensitivity?

A. Cultural Sensitivity

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Exam Code: 220-701 Total Questions: 916

B. Exceptions
C. Unclassified
D. Classification

Answer: D

Question: 514
In computing, __ is a commonly used name for a command-line utility that provides disk
partitioning functions in an operating system.

A. chkdsk
B. fdisk
C. format
D. convert

Answer: B

Question: 515
Which type of PC Card is used most often for expansion devices like NICs, sound cards, and so
on?

A. Type I
B. Type II
C. Type III
D. Type IV

Answer: B

Question: 516
Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser
printer?

A. +600VDC
B. -600VDC
C. +6000VDC
D. -6000VDC

Answer: A

Question: 517
You are troubleshooting a technical problem at a customer's home. If there is a language barrier
between you and your customer, which of the following is the BEST course of action to solve the
problem?

A. Ask to get an interpreter to assist in the language barrier.


B. Inform the client the service must be rescheduled with a different technician.
C. Restate the issues to the customer for validation.
D. Get a language to language conversion dictionary to help understand what is being said.

Answer: C

Question: 518
Aero is a feature of the Windows Vista Ultimate operating system.

A. True

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. False

Answer: A

Question: 519
Which of the following technologies is limited to 10 meters?

A. 802.11
B. 802.1x
C. Bluetooth
D. UTP

Answer: C

Question: 520
You work as an IT professional in an international company. In your company, you are
responsible for infrastructure design and global configuration changes. You are asked to install a
program for a laptop. After the installation, the computer experiences stop errors. It is still the
same though you uninstalled the program. Which of the following allows for the rolling back of the
system to a previous state before the installation?

A. Safe Mode
B. Debugging Mode
C. Last Known Good Configuration
D. Systems Restore

Answer: D

Question: 521
Which elements are required to communicate on a TCP/IP network? (Choose all that apply.)

A. IP address
B. Subnet mask
C. Default gateway
D. DNS server

Answer: A, B

Question: 522
What is the lowest grade of cable required to run 1000BaseT?

A. UTP CAT-5
B. UTP CAT-5e
C. UTP CAT-6
D. Multimode fiber

Answer: B

Question: 521
Which of the following is not a physical memory format used in desktop computer systems?

A. DRAM
B. DIMM
C. SIMM
D. RIMM

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 522
Which computer component contains all the circuitry necessary for other components or devices
to communicate with one another?

A. Motherboard
B. Adapter card
C. Hard drive
D. Expansion bus

Answer: A

Question: 523
Which of the following terms refers to the prevention of unauthorized disclosure of keys?

A. Authentication
B. Integrity
C. Access control
D. Nonrepudiation

Answer: C

Question: 524
If we update a computer to a 64-bit version of Windows, more than 4GB of RAM, in some cases
up to 128GB of RAM can be supported.

A. True
B. False

Answer: A

Question: 525
Which of the following is a hacker's favorite target account on Microsoft's SQL Server?

A. Ordinary user account


B. Default systems administrator account
C. Temporary user account
D. Print operators

Answer: B

Question: 526
You're in the process of securing the IT infrastructure by adding fingerprint scanners to your
existing authentication methods. This type of security is an example of which of the following?

A. Access control
B. Physical barriers
C. Biometrics
D. Softening

Answer: C

Question: 527

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Blu-Ray drives can read Blu-Ray media, DVD media, and CD media.

A. True
B. False

Answer: A

Question: 528
Which file extension should not be allowed with an E-mail attachment?

A. .DOC
B. .SCR
C. .TXT
D. .XLS

Answer: B

Question: 529
Which of the following allows television signals to be received by a computer and is able to
decode NTSC/PAL signals from a peripheral device?

A. TV tuner card
B. Sound card
C. Graphics card
D. Video capture card

Answer: A

Question: 530
Which type of attack denies authorized user's access to network resources?

A. DoS
B. Worm
C. Logic bomb
D. Social engineering

Answer: A

Question: 531
As an experienced technician, you are responsible for Technical Support in your company. Refer
to the following options, which is used to control access to a broadcasted wireless network by
your supplied key?

A. MAC
B. WEP
C. NAT
D. SSID

Answer: B

Question: 532
You are a worker in an international cooperation. As there are too many tasks for you to do, you
fail to accomplish them within working hours, so you left the computers overnight in the office so
as to accomplish the tasks. Before leaving the office, you are sure that the computers are

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

connected to the UPS, but it only lasts about half an hour. If there is an extended power outage,
which of the following suggestion will be most helpful to avoid the damage to the system?

A. Setup a hot site for the office so all data will be backed up.
B. Install software that saves work, closes programs, and properly shuts down the computer.
C. Have an employee work nights to perform the shut down.
D. Have employees shut down their computers before they leave and perform the calculation
during their down time.

Answer: B

Question: 533
As the security administrator for your organization, you must be aware of all types of attacks that
can occur and plan for them. Which type of attack uses more than one computer to attack the
victim?

A. DoS
B. DDoS
C. Worm
D. UDP attack

Answer: B

Question: 534
Which of the following is specified for outgoing electronic mail (e-mail) transmission?

A. HTTP
B. NNTP
C. SMTP
D. TELNET

Answer: C

Question: 535
Fiber has the highest cost of implementation in a small office home office (SOHO) environment.

A. True
B. False

Answer: A

Question: 536
The three default subnet masks are 255.0.0.0 for Class A, 255.255.0.0 for class B, and
255.255.255.0 for Class C.

A. True
B. False

Answer: A

Question: 537
A sale manager is asked to give a presentation about the monthly sales and he would like to
show the PPT to them. Although the projector is connected to his laptop and it is turned on, there
is no display showing on the screen. As an experienced technician, you are asked to solve this
problem. What will you do to send the display to the projector?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Use appropriate function toggle key to switch display mode.


B. Go into Device Manager and enable the projector.
C. Press F1 to shift display to the projector.
D. Reboot the computer, the system will auto-select the projector on restart.

Answer: A

Question: 538
Refer to the following memory modules, which one transfers at the highest rate?

A. DDR333
B. PC2100
C. DDR400
D. PC2700

Answer: C

Question: 539
The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an
IP address for a host. Take the following addresses into consideration, which one is most
possibly assigned by it?

A. 169.254.0.15
B. 172.16.1.15
C. 10.0.0.25
D. 192.168.0.15

Answer: A

Question: 540
Which of the following has a maximum raw data rate of 11Mbps?

A. 802.11b
B. 802.11a
C. 802.11n
D. 802.11g

Answer: A

Question: 541
The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.

A. True
B. False

Answer: A

Question: 542
What memory chips would you find on a stick of PC3-16000?

A. DDR-2000
B. DDR3-2000
C. DDR3-16000
D. PC3-2000

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 543
The terms multi-core and dual-core are most commonly used to refer to central processing unit
(CPU). A dual core CPU has two separate processing units.

A. True
B. False

Answer: A

Question: 544
Which of the following collects, parses, and stores data so as to optimize speed and performance
in finding relevant documents for a search query?

A. Defrag
B. Scandisk
C. Indexing
D. Chkdsk

Answer: C

Question: 545
Windows Vista Ultimate has a different user folder path from other Windows operating systems,
such as Windows XP Home, Windows 2000 Professional and Windows XP Media Center Edition.

A. True
B. False

Answer: A

Question: 546
Refer to the following cable types, which one is applicable in a 10BaseT network?

A. UTP
B. Fiber
C. Coaxial
D. ThinNet

Answer: A

Question: 547
As an experienced network administrator, which of the following is the most appropriate network
administration utility to test whether a printer is on a certways network or not?

A. telnet
B. ping
C. msconfig
D. ipconfig

Answer: B

Question: 548
Optical recognition, voice recognition and fingerprint reader are forms of biometric authentication.

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

A. True
B. False

Answer: A

Question: 549
Which of the following is a type of optical disc storage medium?

A. Tape
B. Blu-Ray
C. Floppy
D. Biometric device

Answer: B

Question: 550
You are a technician and are responsible for the task of configuration and troubleshooting. In a
process of troubleshooting, you need to limit the amount of programs on startup. Which tool shall
you use?

A. Task scheduler
B. Event Viewer
C. Configuration Utility
D. Device Manager

Answer: C

Question: 551
What is the largest FAT32 volume size that a certways laptop computer running Windows 2000
and XP would recognize?

A. Up to 16GB
B. Up to 1024GB
C. Up to 32GB
D. Up to 2048GB

Answer: D

Question: 552
As an experienced technician, you are responsible for Technical Support in an international
company. You would like to change the refresh rate on the display. Which of the following is the
best information to document during this procedure?

A. Include the previous refresh rate and the new refresh rate applied.
B. Include all the refresh rates that were tested.
C. Include the color resolution the user requested as well as the refresh rate.
D. Include the method that was used to access the display properties to change the refresh rate.

Answer: A

Question: 553
The most common editions of the operating system are Windows XP Home Edition and Windows
XP Professional. Refer to the following features. Which one is only available with the Windows
XP Professional rather than Windows XP Home Edition?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Remote Desktop
B. Simple File Sharing
C. Basic Disk Partitions
D. Joining a domain

Answer: D

Question: 554
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that he receives a boot error message "OS not found". What should be checked
in this situation?

A. The boot order in the BIOS


B. If the BIOS is current
C. If Plug and Play is enabled
D. If the computer is in Safe Mode

Answer: A

Question: 555
As an experienced certways technician, you are sent out to troubleshoot a laser printer, from
which the printouts are of poor quality. You talk with the customer for more information and
review some examples of the printout. What is the next course of action you should take?

A. Change the paper.


B. Replace the fuser.
C. Clean the toner cartridge.
D. Print a test page.

Answer: D

Question: 556
You are a technical adviser in an international company. During your working hours, you receive
a call for assistance from a customer. The customer states that he is experiencing excessive heat
in a laptop. What is most probably the reason for that?

A. Insufficient memory for the OS


B. Excessive internal display brightness is set.
C. The airflow is blocked.
D. The processor is improperly seated due to bent pins.

Answer: C

Question: 557
As an experienced network administrator, you are asked to install a printer in the office of the
Administrative Department. What is the last course of action to take during the installation
process?

A. Cycle the printer's power.


B. Reboot the computer.
C. Print a test page.
D. Perform a self-test page.

Answer: C

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 558
A port is an application-specific or process-specific software construct serving as a
communications endpoint used by Transport Layer protocols, such as Transmission Control
Protocol (TCP) and User Datagram Protocol (UDP). They specify a source and destination port
number in their packet headers. A port number is a 16-bit unsigned integer, thus ranging from 0
to 65535. Which of the following is a standard network protocol that runs over the TCP and uses
the well-known port number 21 for incoming connections from clients?

A. HTTPS
B. SMTP
C. TELNET
D. FTP

Answer: D

Question: 559
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that his desktop seems to be smaller than usual and a large black border is
around the desktop on the monitor. Which of the following courses of action will most probably fix
the problem?

A. Change to a lower resolution.


B. Configure the Display Settings on the monitor.
C. Configure the Display Settings in Device Manager.
D. Have the user demagnetize and restart the monitor.

Answer: B

Question: 560
Refer to the following options. Which one correctly describes the maximum length of a parallel
ATA cable?

A. 24 inches (60cm)
B. 22 inches (55cm)
C. 16 inches (40cm)
D. 18 inches (45cm)

Answer: D

Question: 561
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what features of the Advanced Tab under Printer Properties are.
How to reply? (Choose three.)

A. Set printing defaults.


B. Specify a separator page.
C. Spool print jobs and start print jobs immediately.
D. Delete ports.

Answer: A, B, C

Question: 562

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A customer emails to report that there is something wrong with his network laser printer as it is
printing constantly. The customer also tried power cycling the network laser printer. As an
experienced technician, which course of action will you recommend the customer to take first?

A. Reboot the computer.


B. Purchase a new USB cable.
C. Access the print queue and pause all print jobs.
D. Restart the spooler service.

Answer: C

Question: 563
So as to make sure the security of each user's data, what should a technician configure on a
shared Windows XP Professional system? (Choose two).

A. Use the Security Center Control Panel Applet to secure resources on the shared system.
B. Disable the Switching Users setting within the Change the way users log on or off in the
Control Panel User Account applet.
C. Use NTFS security to secure the data files.
D. Add multiple users in the Control Panel User Account applet.

Answer: C, D

Question: 564
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. What is a cost effective technology to implement on desktop and laptop
computers so as to ensure security as well as reduce internal password reset costs?

A. Smart card reader


B. Portable face recognition reader
C. Biometric fingerprint reader
D. Hand recognition software

Answer: C

Question: 565
As an experienced technician, you are responsible for Technical Support at certways. An angry
customer calls to complain that a supposedly-repaired problem is occurring again. He is angry
with each attempt at resolution and does not appreciate any efforts to assist with the problem.
What is the best response in this situation?

A. Allow the customer to continue uninterrupted and remain silent until a response is requested.
B. Inform the customer that the technician is only trying to help.
C. State that the technician will need to speak with a supervisor about this problem and then put
the customer on hold.
D. Agree with the customer that other technicians are not resolving issues completely and assure
the customer that the problem will be resolved.

Answer: A

Question: 566
As an experienced Network Engineer, you should be familiar with the knowledge about the
following printer types. Which one creates an image of the page onto a charged photoreceptor
with the use of an electrostatic charge?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Laser
B. Impact
C. Thermal
D. Ink dispersion

Answer: A

Question: 567
As an experienced technician, you are responsible for Technical Support at certways. You are
asked to troubleshoot a workstation which turns off after long term operation. What will you check
first in this situation?

A. Vents for blockage


B. CPU seating
C. Hyperthreading settings
D. Ribbon cable seating

Answer: A

Question: 568
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what is able to be upgraded on a laser printer. How to reply?
(Choose two).

A. Fuser assembly
B. Corona wire
C. RAM
D. Hard drive

Answer: C, D

Question: 569
As an experienced network administrator, you are required to configure a WAP network. As it will
be advertised by default, it should be disabled for security reasons. What does it refer to?

A. RADIUS
B. WPA
C. SSID
D. WEP

Answer: C

Question: 570
There is a Socket A CPU connector on a motherboard. Refer to the following types of CPU.
Which one can be used with the motherboard?

A. Xeon
B. Athlon
C. Itanium
D. Pentium III

Answer: B

Question: 571

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A certways technician would like to upgrade the drivers for a network interface card. Which of the
following correctly describes the path to accomplish that?

A. Control Panel > Network Connections > Tools > Drivers


B. My Network Places > Tools > Drivers > Update Driver
C. Device Manager > Network adapters > Properties > Driver tab
D. My Computer > Properties > Hardware tab > Windows Update

Answer: C

Question: 572
A certways technician would like to improve airflow inside a computer. What is the best course of
action to take so as to accomplish that?

A. Install a liquid cooling solution.


B. Remove unneeded fans.
C. Install round IDE cabling.
D. Replace the side panels with mesh wires.

Answer: C

Question: 573
Refer to the following printing protocols. Which two are valid for network printing? (Choose two).

A. FTP
B. RAW
C. LPR
D. HTTP

Answer: B, C

Question: 574
As an experienced technician, you receive a call for assistance from a customer during your
working hours. He reports that his computer is overheating. However, the fans are not obstructed
and the components or heatsinks have no dust. What are most probably the two reasons for
causing overheating? (Choose two).

A. There are not enough fans.


B. The processor is too fast.
C. The memory is defective.
D. One or more fans are inoperable.

Answer: A, D

Question: 575
As an experienced certways technician, you are asked to install a program which requires a
security dongle. However, the program fails to work properly. What is most probably the reason
for that?

A. The software was installed incorrectly.


B. The hardware dongle was not installed.
C. The operating system does not support security dongles.
D. The software is not supported by the operating system.

Answer: B

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 576
As an experienced Network Engineer, you should be familiar with the knowledge about the
following printer types. Which one prints with a carbon film or inked ribbon?

A. Ink jet
B. Laser
C. Impact
D. Thermal

Answer: C

Question: 577
Which of the following is a class of problem solving methods to determine the underlying reason
that a problem occurs with the hope of minimizing the likelihood of problem recurrence?

A. Issue prevention
B. Problem analysis
C. Root cause analysis
D. Efficiency tracking

Answer: C

Question: 578
Refer to the following types of error. What is the most dangerous error type during the
configuration of biometric devices?

A. True positive
B. True negative
C. False negative
D. False positive

Answer: D

Question: 579
Which of the following is not controlled by the Northbridge?

A. PCIe
B. SATA
C. AGP
D. Cache memory

Answer: B

Question: 580
What is the best course of action a technician should take on a routine basis so as to prolong the
life of computer hardware?

A. Clean out the dirt with a damp rag.


B. Clean out the dust with compressed air.
C. Degauss the display and drives.
D. Defragment the hard drive weekly.

Answer: B

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 581
As an experienced technician, you are responsible for Technical Support at certways. You are
going to open and work on a CRT monitor. What must you consider during that process?

A. Radio frequency interference


B. High voltage discharge
C. Electromagnetic interference
D. Uninterruptible Power Supply (UPS)

Answer: B

Question: 582
As an experienced technician, you are responsible for Technical Support at certways. A client
brings a personal computer to your office to have it repaired. How to get a better understanding of
his issue?

A. Ask close-ended questions so that the customer does not get overwhelmed with industry
jargon.
B. Ask open-ended questions to gather the symptoms.
C. Begin running diagnostic software and confirm findings with another technician.
D. Get the customer contact information, run diagnostic tests, and then confirm the findings with
the customer.

Answer: B

Question: 583
Refer to the following options. Which one would have the highest latency?

A. DSL
B. Cable
C. Fiber
D. Satellite

Answer: D

Question: 584
Refer to the following options. Which one has the speed of PC2700?

A. DDR
B. DDR3
C. DDR2
D. SDRAM

Answer: A

Question: 585
As an experienced Network Engineer, you should be familiar with the knowledge about the
following printer types. Which one will stamp the ink onto the paper?

A. Laser
B. Inkjet
C. Thermal
D. Impact

Answer: D

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 586
As an experienced Network Engineer, you should be familiar with the knowledge about the
following printer types. Which one would require special paper to print?

A. Thermal
B. Laser
C. Inkjet
D. Color Laser

Answer: A

Question: 587
What is the best course of action a certways technician should take to make sure that data is
removed prior to recycling a computer?

A. Run a large magnet over the top of the hard drive several times.
B. Remove the memory and destroy it.
C. Remove the hard drive and destroy it.
D. Reformat the hard drive to a clean state using the format command.

Answer: C

Question: 588
Refer to the following passwords. Which one is the most secure?

A. rw2%HN
B. SR1234ct
C. CompTIA558475
D. ct23P#h~

Answer: D

Question: 589
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you which technology supports the maximum cable length between
devices. Refer to the following options. How to reply?

A. SATA
B. IEEE 1394
C. USB 1.1/2.0
D. Serial

Answer: D

Question: 590
Which of the following statements correctly describes a computer's ability with Wake-on-LAN?

A. Send broadcast packets over the LAN to all computers simultaneously.


B. Collect all packets that are sent to any device on the LAN.
C. Send packets to other network devices on the LAN instructing then to enter a low power state
(e.g. Hibernate, Off).
D. Resume from a low power state when it receives a network packet telling it to do so.

Answer: D

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 591
What is the first course of action to take during the troubleshooting procedure?

A. Verify full system functionality.


B. Establish a theory of probable cause.
C. Document findings, actions, and outcomes.
D. Identify the problem.

Answer: D

Question: 592
As an experienced technician, you receive a call for assistance from a customer during your
working hours. The customer reports that his computer fails to boot completely and it keeps
rebooting. Which two of the following questions will you most probably ask to try and determine
the cause? (Choose two)

A. Has the monitor been replaced recently?


B. Were there any new software updates done?
C. Are you sure the power button is not stuck?
D. Was any hardware installed since it last worked?

Answer: B, D

Question: 593
Which two of the following statements correctly describe the reason why a technician would like
to use a call logging process? (Choose two).

A. Select the appropriate priority level for the issue.


B. Track the process of the incident.
C. Identify common issues among multiple users.
D. Compose a record which allows user authentication.

Answer: B, C

Question: 594
As an experienced Network Engineer, you should be familiar with the definitions of System
Restore. Which of the following statements most appropriately describes System Restore?

A. Allow the operating system to be backed up with immunity to virus activity.


B. Allow the operating system to assigns dates so that user data files are backed up.
C. Allow the operating system to be rolled back to a previous point in time.
D. Allow all data on the hard drive to be rolled back to a previous point in time.

Answer: C

Question: 595
As an experienced technician, you are responsible for Technical Support. One of the trainees in
your company is asking you what would be two benefits from an active cooling system. How to
reply? (Choose two).

A. Utilize less memory


B. Increased network speed
C. Longer chip life
D. Increased performance

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: C, D

Question: 596
As an experienced technician, you are responsible for Technical Support at certways. One of
your colleagues has installed a new graphics driver recently. However, no display is appearing
after he restarts his computer. You are asked to troubleshoot this problem. Refer to the following
boot options. Which one will most effectively troubleshoot the problem?

A. Safe mode
B. Boot with repair disk
C. Boot to the recovery console
D. Safe mode with command prompt

Answer: A

Question: 597
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what is able to be used as a boot device to install a new installation
of Windows Vist a. How to reply? (Choose two).

A. CD-ROM
B. Floppy drive
C. USB drive
D. DVD-ROM

Answer: C, D

Question: 598
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You have successfully installed a free antivirus solution. However, it is
reported that there is no antivirus software protecting the Windows system currently. What is an
effective solution to resolve this problem?

A. Update the Antivirus definitions.


B. Disable antivirus protection notification within Security Center.
C. Disable the antivirus logging in the Event Viewer.
D. Install the Microsoft Malicious Software removal tool.

Answer: B

Question: 599
As an experienced technician, you are responsible for Technical Support at certways. You would
like to configure a Windows installation for imaging multiple computers. Which of the following is
able to accomplish that?

A. telnet
B. sysprep
C. fdisk
D. regedit

Answer: B

Question: 600

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Refer to the following network ports. Which one would be usually associated with unencrypted
web traffic?

A. 110
B. 80
C. 443
D. 53

Answer: B

Question: 601
Which of the following correctly describes the storage capacity of a Blu-Ray disk?

A. 650MB.
B. 4.7GB.
C. 25GB.
D. 9GB.

Answer: C

Question: 602
What is the best course of action a technician should take prior to performing hardware
upgrades?

A. Perform a disk defrag.


B. Check the HCL.
C. Archive old drivers.
D. Clean each component with an approved cleaning solution.

Answer: B

Question: 603
NTFS (New Technology File System) should be used in formatting the drive if a computer needs
Windows XP and Windows 2000 configured for a dual-boot environment.

A. True
B. False

Answer: A

Question: 604
Refer to the following devices. Which one will most probably interfere with a wireless certways
network?

A. AM/FM radio
B. Bluetooth headset
C. Large screen television
D. Cordless telephone

Answer: D

Question: 605
As an experienced technician, you are responsible for Technical Support at certways. You notice
that a CRT monitor is displaying patches of distortion when it is in use. What is the best solution
to resolve this problem?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Power cycle the computer.


B. Degauss the monitor.
C. Replace the display adaptor.
D. Reload the driver for the monitor.

Answer: B

Question: 606
A certways user has recently purchased a new computer. He would like to sell his old computer
over the Internet. He has to make sure that there is no original hard drive data on the old
computer before selling it. Which of the following courses of actions will ensure that?

A. Run FDISK on the hard drive.


B. Pass all computer components near a large magnet.
C. Erase the hard drive using a disk wiping program.
D. Reformat the hard drive to a clean state using the format command.

Answer: C

Question: 607
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You would like to connect a printer with an integrated NIC to a Local Area
Network. What is the most effective method to install the printer on multiple computers?

A. Connect to it through a USB or IEEE 1394 cable.


B. Connect to it through a TCP/IP port.
C. Connect to it through a computer share.
D. Connect to it via an ad-hoc wireless connection.

Answer: B

Question: 608
As an experienced technician, you are responsible for Technical Support at certways. The file
server was experiencing an expected outage early in the morning. You are sure that there is
something wrong with the on-board NIC. A particular user calls to ask exactly how long the
system will be down. What is an appropriate response in this situation?

A. We believe the problem is the network interface card. We will have it back up within the hour.
B. There is no way to tell how long this will take. Hardware and software are not exact sciences. I
am not the server technician so please do not take a bad tone with me.
C. Is your work solely depending on the server? Try to not be upset because before you know it,
the server will be back up.
D. We have identified the problem and we will have it back up as soon as possible.

Answer: D

Question: 609
As an experienced technician, you receive a call for assistance from a customer during your
working hours. He reports that he would like to purchase UPSs for all workstations. What is the
most important factor that should be taken into consideration to determine which UPS to
purchase?

A. Amount of time necessary for the UPS to run in a power outage


B. The amount of space available at each workstation to place the UPS

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. The physical footprint of the UPS


D. The number and size of all applications running on each workstation

Answer: A

Question: 610
Refer to the following IP addresses. Which one belongs to class A?

A. 107.167.34.120
B. 129.207.21.65
C. 190.120.87.165
D. 198.45.32.109

Answer: A

Question: 611
An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity
on a user's laptop computer. While the user is explaining the issue, a coworker keeps on
interrupting the user with an unrelated problem. What is an appropriate action to take in this
situation?

A. Politely ask the coworker to stop interrupting and ask the coworker to come back at another
time.
B. Tell the user the technician will figure out the problem and fix it they have more important
problems to take care of.
C. Politely tell the user they can solve the coworkers issue and then contact the technician when
they are ready to give their attention to the technician.
D. Politely ask coworker to let the user finish their explanation and focus on what the user is
saying.

Answer: D

Question: 612
Refer to the following devices. Which three are valid boot devices? (Choose three.)

A. NIC
B. DVD-ROM
C. Hard disk
D. Sound card

Answer: A, B, C

Question: 613
Which two of the following courses of actions should a technician take prior to returning a
repaired system to a customer? (Choose two).

A. Document the system findings, actions, and outcomes.


B. Verify full system functionality and implement preventative measures.
C. Inform the user that the computer may not function as it did before the problem occurred.
D. Inform the user every step that was performed throughout the entire troubleshooting process.

Answer: A, B

Question: 614
Refer to the following interfaces. Which one can only support one device per port?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. RS-232
B. SCSI
C. USB 1.1
D. Bluetooth

Answer: A

Question: 615
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what would be assigned to broadcast on a wireless network. How to
respond?

A. WEP key
B. SSID
C. WPA key
D. MAC filtering

Answer: B

Question: 616
As an experienced Network Engineer, you should be familiar with the knowledge about the
following Windows XP Control Panel applets. Which two can be used to change a local
workstation password? (Choose two).

A. Security Center
B. User Accounts
C. Administrative Tools
D. Accessibility Options

Answer: B, C

Question: 617
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that icons are missing from the Windows desktop and the My Documents folder
is empty. What is most probably the reason for that?

A. The local user profile is corrupt.


B. The user accidentally deleted the files.
C. The user saved the files to a different location.
D. The user selected an alternate hardware profile.

Answer: A

Question: 618
Which motherboard socket type is used with the AMD Athlon XP?

A. Slot 1
B. Socket A
C. Socket 370
D. Socket 478

Answer: B

Question: 619

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following courses of actions should a technician take when he is trying to identify a
problem?

A. Ask the user to move so the technician can check the computer for problems.
B. Ask the user's coworker to confirm what the user said and verify there is a problem.
C. Ask the user to state the issue and stop the user when the technician has an idea of how to fix
the problem.
D. Ask the user to explain the problem and listen without interrupting the user.

Answer: D

Question: 620
An experienced certways technician would like to add a network printer in Windows XP. Refer to
the following ports. Which one would be commonly used in this case?

A. Standard TCP/IP port


B. Parallel port
C. USB port
D. Serial port

Answer: A

Question: 621
Refer to the following slots. Which one is able to support the fastest video card?

A. AGP
B. PCIe
C. ISA
D. PCMCIA

Answer: B

Question: 622
As an experienced technician, you are sent out to fix a printer problem. The customer requests
you to explain the cause of the problem after you fixed the problem. What is the most appropriate
response?

A. The paper jam was caused by moisture in the paper tray.


B. The situation was caused by irresponsible users that spilled coffee in the bottom tray.
C. The process of removal is so complex that only those certified for repair should attempt to
resolve.
D. Due to condensation within the lower tray assembly, the functionality of the rollers was
impaired and therefore ceased to transfer properly.

Answer: A

Question: 623
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating
system. How to reply?

A. 8GB
B. 4GB
C. 128GB
D. 2GB

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: B

Question: 624
Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a
laptop?

A. Allows digital video to a variety of devices


B. Allows analog video output to a variety of devices
C. Allows digital video and audio to a variety of devices
D. Allows a LCD projectors output to display on a laptops screen

Answer: B

Question: 625
As an experienced technician, you are responsible for Technical Support at certways. Where can
a browser pull files so as to avoid pulling them from the Internet?

A. Temporary Internet Files


B. Windows Temporary Files
C. Browser Plug-Ins
D. Downloaded Program Files

Answer: A

Question: 626
Refer to the following options. Which one is a hardware device that allows a user to control
multiple computers from a single monitor?

A. KVM
B. Capture card
C. USB hub
D. Graphics adaptor

Answer: A

Question: 627
As an experienced network administrator in an international company, it is necessary to be
familiar with the frequently-used network configurations. Which TWO of the following are
components of the TCP/IP network configuration?

A. IPX/SPX
B. DNS
C. NetBEUI
D. DHCP

Answer: B, D

Question: 628
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that he receives a bluescreen message. He is asking you what a bluescreen
message is. What is an appropriate response in this situation?

A. Explain that it is a message that assists in identifying problems based on the error code.
B. Tell the customer that a bluescreen is another name for stop error.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Tell the customer that a bluescreen message means their data is lost and the operating
system needs to be updated.
D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base
and looking up the specific code.

Answer: A

Question: 629
Refer to the following options. What would be the best solution to prevent monitors and laptop
computers from being stolen?

A. Pad locks
B. RSA keys
C. Logical Token
D. Cable locks

Answer: D

Question: 630
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You want to configure twelve laptop computers in a small certways office.
You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this
office, and there is no need to connect all of the devices each time. Which of the following will
enable the functionality?

A. Docking station
B. Crossover cable
C. Daisy chain
D. Network Hub

Answer: A

Question: 631
Refer to the following slot types. Which one would have the maximum peak bandwidth?

A. AGP
B. PCIe
C. ISA
D. PCI-X

Answer: B

Question: 632
As an experienced technician, you are responsible for Technical Support at certways. Where
would the executable file of a program be typed in and launched from in Windows?

A. From the MMC snap-in


B. From Administrator tools in the control panel
C. From the start command window
D. From the system configuration utility

Answer: C

Question: 633

Page 131 of 193


Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you receive a call for assistance from a corporate office user
during your working hours. He reports that he fails to print to a locally connected printer. What is
the most appropriate response from you in this situation?

A. Can I redirect your computer to a network printer until a technician can repair the problem?
B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box.
C. Have you removed and replaced the printer drivers already?
D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you.

Answer: A

Question: 634
Refer to the following tools. Which two can be used to protect a workstation against Electro Static
Discharge (ESD)? (Choose two.)

A. Anti-magnetic screwdrivers
B. Thermal transfer compound
C. Anti-static mat
D. Anti-static wrist strap

Answer: C, D

Question: 635
Under what circumstances should a certways technician change the voltage switch on a power
supply?

A. When troubleshooting power issues


B. When traveling to other countries
C. When installing more powerful components
D. When putting a PC into long-term storage

Answer: B

Question: 636
Which of the following is used by the central processing unit of a computer to reduce the average
time to access memory?

A. RAM
B. Front side bus
C. Cache
D. Removable storage

Answer: C

Question: 637
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. Installing which two of the following adapter cards allows a personal
computer to use RAID? (Choose two.)

A. Serial
B. SCSI
C. IEEE 1394
D. SATA

Answer: B, D

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 638
As an experienced Network Engineer, you should know how a thermal transfer printer functions.
Which of the following descriptions most appropriately describes how it functions?

A. Heat from the printhead boils a water-based ink.


B. Toner sticks to photoconductive areas on a drum.
C. Heat from the printhead transfers an image onto the paper.
D. Small wires impact and squeeze ink from a ribbon.

Answer: C

Question: 639
A standard CD-ROM is able to be read at the maximum speed of:

A. 48x
B. 24x
C. 32x
D. 52x

Answer: D

Question: 640
As an experienced certways technician, you are sent out to resolve an issue for a customer. You
immediately respond to the dispatch. However, the customer is extremely annoyed about the
response time as it takes four hours for a response. What is the best practice you will take to
resolve the issue in this situation?

A. Empathize with the customer then focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager that the customer was not happy with
the response time.
B. Contact the dispatch team immediately and request to speak to a manager to determine the
Breakdown in response time.
C. Focus on completing the task in an expedited manner. Upon closure, document the situation
and Inform management that the customers behavior was undesirable.
D. Empathize with the customer's urgency and explain that there have been problems with the
call Tracking system for weeks. Make sure the customer is aware that the current service level
agreement allows for an eight hour response.

Answer: A

Question: 641
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that he cannot print to a color network printer anymore. He could print to the color
network printer before. However, he can only print to the black and white printer now. Nobody
else is experiencing the same problem and they all can print to the color printer. What is most
probably the reason for the customer's problem?

A. The DHCP service needs to be restarted on the client computer.


B. The print spooler service needs to be restarted on the client computer.
C. The printer address has changed and the customer needs to remap their printer.
D. The customer's permissions have changed and needs to be an administrator to print color.

Answer: C

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 642
An experienced certways technician is asked to install a new CPU for a customer. One of the
trainees is asking you what the tube of paste coming with the CPU is used for. Which of the
following correctly describes the paste?

A. It prevents voltage from shorting out the CPU.


B. It keeps the new CPU from falling out of the socket.
C. It prevents theft by covering the values written on the CPU.
D. It assists in keeping the CPU cool.

Answer: D

Question: 643
Refer to the following devices. Which one should a technician add to a certways network so as to
support full-duplex communications?

A. Modem
B. Switch
C. Firewall
D. Ethernet hub

Answer: B

Question: 644
Refer to the following IP addresses. Which one is private and cannot be routed on the Internet?

A. 8.1.1.23
B. 192.168.1.16
C. 206.1.9.3
D. 176.15.1.7

Answer: B

Question: 645
As an experienced technician, you are responsible for Technical Support at certways. You are
working on an older machine right now. You notice that the number of available colors decreases
from 32-bit to 16-bit while the resolution is increased. What is most probably the reason for that?

A. Limited amount of memory for the display adapter


B. The monitor needs to be replaced with a newer model.
C. Not enough free space on the hard drive
D. Graphics card jumpers need to be reconfigured.

Answer: A

Question: 646
Which of the following correctly describes a quad core CPU?

A. A CPU has twice the cache of a dual core processor.


B. A CPU is clocked four times faster than a normal unit.
C. A CPU requires memory to be installed four units at a time.
D. A CPU has four integrated processing units.

Answer: D

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 647
As an experienced Network Engineer, you should be familiar with the knowledge about SSL
technology. What does the SSL technology accomplish?

A. Encrypt the contents of a hard disk.


B. Prevent unauthorized login attempts.
C. Secure communications with websites.
D. Provide remote assistance to users.

Answer: C

Question: 648
As an experienced technician, you are responsible for Technical Support at certways. You notice
that a laser jet printer is jamming. As the printer is in production, you have to have it repaired
without hesitation and make it back to work immediately. What is a security concern that should
be taken into consideration prior to repairing the printer?

A. The ink carriage might move.


B. The print fuser will be hot.
C. The laser will be hot.
D. The print spooler can catch any loose clothing.

Answer: B

Question: 649
Refer to the following options. Which one is the best solution to prevent electrostatic discharge
when a technician is working on a laptop?

A. A wrist strap
B. A UPS
C. Unplug the laptop
D. Nonmetallic tools

Answer: A

Question: 650
As an experienced technician, you are responsible for Technical Support in an international
company. A customer emails to report that while pointing to the screen, the mouse icon will not
move to the exact location on a tablet PC. What is the best course of action to resolve this
problem?

A. Replace the mouse.


B. Calibrate the touch screen.
C. Reinstall the mouse drivers.
D. Replace the touch screen.

Answer: B

Question: 651
A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC
screen when he tries to boot up. So as to resolve the problem, which of the following courses of
actions will you take first?

A. Disable plug and play in the BIOS.


B. Install Windows Updates.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Clear any removable disks from all drives and start-up PC.
D. Remove any incompatible hardware.

Answer: C

Question: 652
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. In which of the following locations can you configure multiple monitor
displays on a computer running Windows Vista?

A. Control Panel>Services
B. Display Settings>Resolution
C. Display Settings>Advanced Settings
D. Control Panel>Configuring Desktop

Answer: C

Question: 653
Which of the following is the best course of action an experienced network administrator should
take so as to add 802.11g network connectivity to a laptop computer?

A. Install a Bluetooth USB adapter.


B. Install a wireless PCMCIA card.
C. Activate infrared ports in the BIOS.
D. Update the firmware in LAN adapter.

Answer: B

Question: 654
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that there is something wrong with his computer after the installation of a second
hard drive and an additional CD-ROM drive. However, either or both devices will not function in
some cases. Either device will function properly only when the other is disconnected. What is an
appropriate action to take in this situation?

A. Create two hardware profiles; enable one of the new devices in each profile.
B. Install additional ribbon cables.
C. Upgrade the device drivers for both components.
D. Upgrade the power supply.

Answer: D

Question: 655
Refer to the following options. Which one will prevent particular devices from accessing a SOHO
network?

A. DNS
B. MAC filtering
C. Safe Mode
D. ISDN

Answer: B

Question: 656

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You would like to add additional memory modules. Which of the following
solution produces the best result?

A. Installing the newest memory available


B. Installing more memory of the same type and speed
C. Installing the fastest memory available
D. Installing same memory type but at a slower rate of speed

Answer: B

Question: 657
Refer to the following technologies. Which one can simultaneously handle two sets of processing
instructions with the use of a single processor?

A. DDR2 RAM
B. MMX technology
C. Hyperthreading
D. Dual independent bus architecture

Answer: C

Question: 658
What is the physical component where data are stored in a HDD?

A. Read/write head
B. Platter
C. Sector
D. Cluster

Answer: B

Question: 659
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you which cable type would be most often used for a Local Area Network
within a certways building. How to reply?

A. Coaxial
B. Fiber optic
C. IEEE 1394
D. UTP

Answer: D

Question: 660
Refer to the following cable types. Which one will have an RJ-45 connector?

A. Twisted-pair copper wire


B. Coaxial
C. Fiber optic
D. IEEE 1394

Answer: A

Question: 661

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced Network Engineer, you should be familiar with the usage of the following
protocols. Which one can be used to create a Personal Area Network?

A. 802.11a
B. 802.11n
C. TCP/IP
D. Bluetooth

Answer: D

Question: 662
For each processor core that is physically present, the operating system addresses two virtual
processors. Which of the following features will allow that?

A. L2 cache
B. 64-bit
C. Hyperthreading
D. Dual Inline Package (DIP)

Answer: C

Question: 663
Which of the following best explains the reason why an upgrade is in use over a clean install on a
computer running Windows XP?

A. Clean install formats the drive.


B. Upgrade retains user settings.
C. Upgrade formats the drive.
D. Applications need to be reinstalled with an upgrade.

Answer: B

Question: 664
As an experienced technician, you are responsible for Technical Support. One of the trainees in
your company is asking you what is necessary to configure to allow full viewing of all menus as
well as dialog boxes for multiple languages on a computer running Windows XP. How to reply?

A. Windows Multi-user Interface Pack


B. Windows Language Wizard
C. Windows Multilingual Interface Pack
D. Windows Multiple Language Keyboard Pack

Answer: C

Question: 665
Refer to the following paths. Which one can be used to display .mp3 at the end of mpeg layer 3
file names on a computer running Windows XP?

A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file


types
B. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders
C. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system
files
D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system
files

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 666
A certways user is able to customize translucent windows on a computer running Windows Vista
Ultimate. What does this ability refer to?

A. floating bars
B. seeing windows
C. aero glass
D. three-dimensional viewer

Answer: C

Question: 667
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that there is something wrong with a software application in a Small Office Home
Office. You suspect that it is necessary to reinstall the application. What is the next course of
action to take in this situation?

A. Document all issues, findings and solutions.


B. Establish a theory of probable cause.
C. Perform a backup before making any changes.
D. Establish a plan of action to resolve the problem.

Answer: C

Question: 668
Refer to the following features. Which one is true concerning the battery with nine cells rather
than six cells?

A. More horsepower will be provided.


B. Greater duration of power availability
C. Higher electricity measured in volts
D. More devices can be powered at one time.

Answer: B

Question: 669
You are a technical adviser in an international company. During your working hours, you receive
a call for assistance from a customer. He is asking you for advice on how to secure a Wi-Fi
network. What are the best solutions to secure a Wi-Fi network? (Choose three.)

A. Use WPA encryption.


B. Use a TPM Chip.
C. Use a MAC filtering.
D. Disable SSID broadcast.

Answer: A, C, D

Question: 670
As an experienced technician, you are responsible for Technical Support at certways. One of the
trainees is asking you what would be the main difference between a virus and a worm. How to
reply?

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Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. A worm requires user interaction.


B. A virus self-replicates.
C. A worm self-replicates.
D. A virus does not require user interaction.

Answer: C

Question: 671
An experienced certways technician makes appointments with two customers at the same time
and he does not realize it. What is the best course of action to take in this situation?

A. Go to the second appointment because it is listed as priority and then reschedule the first.
B. Call the second customer, apologize, and reschedule.
C. Make the first appointment and then, after completion, call the second customer and explain
you are running late.
D. Try to hurry at the first appointment to make it to the second appointment in a timely manner.

Answer: B

Question: 672
As an experienced technician, you receive a call for assistance from a customer during your
working hours. However, the service call takes longer than expected and you might miss the next
service call appointment. What is the best course of action to take in this situation?

A. Stay on the current service call and arrive late on the next service call.
B. Call the next service call, apologize, and reschedule.
C. Rush to finish the job, and go to the next service call.
D. Leave the current service call to make the next service call.

Answer: B

Question: 673
A customer emails to report that there is something wrong with his computer as it makes a loud
noise. You are sent out to resolve the problem at the customer's site. What is the first course of
action to take on arrival?

A. Call another technician who has worked with this customer in the past and inquire about any
prior issues.
B. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the
customer about any changes made to the system.
C. Ask the customer detailed questions to narrow down the problem then restate the problem
back to the customer to verify.
D. Ask the customer closed ended questions to help narrow the symptoms down and help the
customer Feel at ease with the technical jargon.

Answer: C

Question: 674
As an experienced Network Engineer, you should be familiar with the knowledge about the
following operating systems. Which one installs a default application to monitor the CPU meter on
the desktop?

A. Windows 2000 Professional


B. Windows Vista Ultimate
C. Windows XP Professional

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Exam Code: 220-701 Total Questions: 916

D. Windows XP Media Center

Answer: B

Question: 675
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that his mouse functions erratically and moves to the top right-hand corner on the
laptop by itself. What is most probably the reason for that?

A. Pointing stick failure


B. Memory failure
C. LCD failure
D. Hard drive failure

Answer: A

Question: 676
As an experienced Network Engineer, you should be familiar with the knowledge about online
security. What is a phishing attack?

A. It refers to a person who goes through a corporations waste to see if they can use any of the
information.
B. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes.
C. It refers to a coordinated attack where several machines attempt to overwhelm a remote
website with excessive traffic.
D. It refers to targeted email that is directed at a group of users so that it appears to be from a
legitimate source.

Answer: D

Question: 677
Refer to the following options. Which one correctly describes Windows Vista applications running
in the sidebar?

A. hives
B. icons
C. gadgets
D. applets

Answer: C

Question: 678
As an experienced technician, you are responsible for Technical Support at certways. A customer
reports that there is no picture displaying on the monitor. You believe that there must be
something wrong with the computer's video card after examining. What is the next course of
action to take in this situation?

A. Replace the video card to confirm diagnosis.


B. Establish an alternative diagnosis.
C. Question the user to determine what has caused the video card to fail.
D. Verify that all other computer components are operating normally.

Answer: A

Question: 679

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you are working with older DOS or Windows applications in
Windows Vist a. Refer to the following options. Which one can be used to assist in solving certain
functionality issues during your work?

A. The Compatibility tab within an application shortcut's Properties


B. DOSKEY
C. The Previous Versions tab within an application shortcut's Properties
D. CONVERT.EXE

Answer: A

Question: 680
As an experienced technician, you are responsible for Technical Support in an international
company. A certways customer has older software which needs 8-bit color depth for the purpose
of running properly. What is the best solution to resolve the problem with no need to change
Windows Vistas system-wide color depth settings?

A. Right-click the applications shortcut and choose Properties. Enter the Compatibility tab and
select Run in 256 colors.
B. Right-click the applications shortcut and choose Explore. Select Run in 256 colors.
C. Right-click the applications shortcut and choose Properties. Enter the Compatibility tab and
select Disable Visual Themes.
D. Right-click the applications shortcut and choose Compatibility. Select Disable Visual Themes.

Answer: A

Question: 681
A certways technician has installed new hardware on a customer's computer. However, the
technician cannot log into the customer's computer anymore after the installation. Refer to the
following Advanced Startup options. Which one will best fix the problem?

A. Dxdiag
B. Telnet
C. Device Manager
D. Event Viewer

Answer: D

Question: 682
As an experienced technician, you are responsible for Technical Support in an international
company. A customer reports that while he submits print jobs to an inkjet printer, the printout is
missing part of the finer details. You notice that the text seems to be consistent in color across
the entire document. What is most probably the reason for causing missing detail?

A. The printer does not support the font on the document.


B. Some of the inkjets are clogged in the cartridge.
C. The printer is set in draft mode in the printer properties.
D. This printer is not capable of printing such fine details select another type of printer.

Answer: C

Question: 683
Refer to the following utilities. Which one is able to change the startup programs?

A. msinfo32

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. sysedit
C. msconfig
D. boot.ini

Answer: C

Question: 684
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You would like to install and configure a hard drive on an older system.
However, the older system cannot support autodetect. What is the next course of action to take
after the installation of the hard drive?

A. Enter hard drive information manually into the Ntldr file.


B. Enter hard drive information manually into the Boot.ini file.
C. Enter hard drive information manually into the Autoexec.bat.
D. Enter hard drive information manually into the BIOS.

Answer: D

Question: 685
Which of the following paths allows a certways network administrator to configure a computer to
enable Hibernation?

A. Control Panel>Power Options>Hibernate tab


B. BIOS>Power Menu>S11>Hibernate
C. Control Panel>Hardware>Systems>Power Management>Settings
D. Device Manager>Power Options>Check-off the Hibernate box

Answer: A

Question: 686
As an experienced technician, you are responsible for Technical Support at certways. You would
like to install Windows 2000 on a computer's clean hard drive. However, while powering on the
computer, it fails to boot or display a command prompt after the installation. Meanwhile, you hear
a series of beeps. What is most probably the reason for that problem?

A. APM is off.
B. BIOS is reporting a memory error.
C. Hard drive is faulty.
D. CMOS battery is dead.

Answer: B

Question: 687
Which of the following explains the reason why a printer is printing blank pages?

A. The feed roller is defective.


B. The fuser unit is defective.
C. The toner cartridge is defective.
D. The pick-up roller is defective.

Answer: C

Question: 688

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Which of the following is a disturbance that affects an electrical circuit, such as wireless
communications, due to either electromagnetic conduction or electromagnetic radiation emitted
from an external source?

A. RFI
B. ESD
C. CRT
D. EMI

Answer: A

Question: 689
There was something wrong with the power supply in a workstation. A certways network
administrator replaced the bad power supply with a good one. However, the workstation fails to
power up properly. What is most probably the reason for that?

A. Power supply wattage is too low.


B. Power supply wattage is too high.
C. Power supply's fan is defective.
D. Power supply is the wrong form factor.

Answer: A

Question: 690
There was something wrong with the power supply in a workstation. A certways network
administrator replaced the bad power supply with a good one. However, the workstation would
power up properly only when a single drive is connected. Otherwise, it will not power up properly.
What is most probably the reason for that?

A. Power supply is the wrong voltage.


B. Power supply's fan is defective.
C. Power supply is the wrong wattage.
D. Power supply is the wrong form factor.

Answer: C

Question: 691
As an experienced Network Engineer, you should be familiar with the knowledge about the
following technologies. Which one is in use in memory devices to make it be able to operate at
twice the normal clock rate?

A. DLT
B. DDR
C. ECC
D. SLI

Answer: B

Question: 692
As an experienced Network Engineer, you should be familiar with the function of the following
protocols. Which one is able to establish a secure network connection across the Internet?

A. VPN
B. FTP
C. SMTP

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Exam Code: 220-701 Total Questions: 916

D. SNMP

Answer: A

Question: 693
As an experienced technician, you are responsible for Technical Support at certways. Which of
the following is a security access control methodology that allows the registered devices with a
manufacturer's unique ID number to access a wireless access point?

A. WPA keys
B. WEP keys
C. MAC filtering
D. SSID broadcasts

Answer: C

Question: 694
Refer to the following devices. Which one would be most susceptible to Electro-Static Discharge
that requires a technician to handle with caution so as to prevent damage?

A. NIC
B. LCD monitor
C. CRT monitor
D. Memory chip

Answer: D

Question: 695
An experienced certways technician is sent out to troubleshoot a problem at the customer's site.
He identifies the problem after diagnosing. What is the next course of action to take in this
situation?

A. Establish a theory of probable cause.


B. Ask the customer what the issue is.
C. Document findings, actions, and outcomes.
D. Establish a plan of action to resolve the problem.

Answer: A

Question: 696
An experienced certways technician is sent out to troubleshoot a problem for a customer. The
technician narrowed down the problem and designed a solution. What is the next course of action
to take in this situation?

A. Test the theory to determine cause.


B. Establish a theory of probable cause.
C. Verify full system functionality.
D. Document findings, actions, and outcomes.

Answer: C

Question: 697
As an experienced technician, you receive a call for assistance from a customer during your
working hours. You are sent out to troubleshoot the problem. What is the first course of action to
take on arrival at the customer's site?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Ask the customer questions to identify the problem.


B. Document findings, actions, and outcomes.
C. Verify full functionality and implement preventative measures.
D. Establish a plan of action to resolve the problem and implement a solution.

Answer: A

Question: 698
What is the largest NTFS volume size supported by Windows XP?

A. 256GB
B. 2TB
C. 128TB
D. 256TB

Answer: D

Question: 699
A certways user is sent out to accomplish other temporary assignment during office hours. While
returning to the office, he notices that his computer fails to respond to all key strokes and mouse
movement. What's more, the power light is blinking. What is most probably the reason for that?

A. The keyboard is faulty.


B. The BIOS need to be updated.
C. The power supply has a loose connection.
D. The system is in hibernation mode.

Answer: D

Question: 700
As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what would be the main difference between a heatsink and a fan in a
computer. How to reply?

A. Fans provide active cooling; heatsinks provide passive cooling.


B. Fans provide passive cooling; heatsinks provide active cooling.
C. Fans are applied with thermal compound; heatsinks are not.
D. Fans must be directly applied to the cooled component; heatsinks do not.

Answer: A

Question: 701
Which of the following best explains the reason why a technician cannot delete a customer's
profile on a Windows Vista workstation?

A. The technician needs local administrative rights.


B. The operating system is corrupt.
C. The technician needs to map the drive.
D. The technician needs domain administrator rights.

Answer: A

Question: 702

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. You would like to install a TCP/IP laser printer in certways network. What
is the first course of action to take in this case?

A. Print out a test page.


B. Configure NetBEUI settings.
C. Download the latest drivers from the manufacturer.
D. Configure the IP settings.

Answer: D

Question: 703
Refer to the following shortcuts. Which two are able to lock a Windows computer without logging
off the user? (Choose two.)

A. Windows key + L
B. Ctrl + alt + delete then lock computer
C. Windows key + Alt + M
D. Windows key + alt + delete

Answer: A, B

Question: 704
As an experienced technician, you are responsible for Technical Support at certways. You would
like to install the Windows XP OS with the use of Remote Installation Service (RIS). What must
be involved in the computer so as to accomplish that?

A. A CD-ROM drive
B. A video card with at least 16MB of VRAM
C. A hard drive with more than 4MB of free space
D. A network card with PXE/DHCP remote boot

Answer: D

Question: 705
As an experienced technician, you are responsible for Technical Support in an international
company. A customer emails to report that he connected an external monitor to his laptop
computer. However, nothing displays on the monitor. What is most probably the reason for that?

A. The video cable connecting the monitor is loose.


B. The monitor and laptop video cards are incompatible.
C. The function key was not pressed to toggle the video output.
D. The laptop BIOS was not updated to support external video.

Answer: C

Question: 706
A certways user is on a business trip to Europe. However, the AC adapter for his laptop computer
fails to work properly. What is most probably the reason for that?

A. The adapter was rated at 50-60 Hertz.


B. The adapter was rated for 220-240 Volts.
C. The AC adapter was inserted in the incorrect port.
D. The adapter was rated for 110-120 Volts.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 707
A certways user connects an external monitor to his laptop computer. However, only the
background graphic rather than the desktop is available to see. How to effectively resolve this
issue?

A. Toggle the function key for the video display.


B. Change the display resolution to a lower setting.
C. Uncheck Extend my Windows Desktop in the Display Properties.
D. Adjust the refresh rate of the display to 72 Hertz.

Answer: C

Question: 708
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that his pointer moves erratically about the screen or highlights words when he is
typing. What is most probably the reason for that?

A. The sensitivity of the touch pad is too high.


B. The mouse pointer software is corrupt.
C. The laptop is near a source of EMF interference.
D. A Remote Desktop session has been established on laptop.

Answer: A

Question: 709
A certways user would like to dispose of an old hard drive. As there are some sensitive data on
the old hard drive, it is very important to prevent the data from being stolen. What is the most
reliable approach to ensure that?

A. Format the drive.


B. Physically destroy the disk platters.
C. Remove the control circuit board from the drive.
D. Store the drive next to a magnet for one hour.

Answer: B

Question: 710
What is an effective course of action to enhance the functionality of the operating system right
after a new installation?

A. Perform a disk defragmentation.


B. Run a full anti-virus scan.
C. Install network monitoring software and perform a trace.
D. Install system patches.

Answer: D

Question: 711
What is the first course of action a technician should take prior to connecting to the Internet?

A. Setup user profiles.


B. Encrypt all local data files.
C. Install anti-virus software.

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Exam Code: 220-701 Total Questions: 916

D. Configure biometric authentication.

Answer: C

Question: 712
As an experienced certways technician, you directly purchased a new computer from the
manufacturer. However, it takes a long time to display the desktop after accomplishing the initial
configuration. What is an effective solution to reduce the startup time?

A. Decrease the size of the paging file.


B. Run the defrag command on the system.
C. Run the chkdsk /f command on the system.
D. Remove unneeded startup applications.

Answer: D

Question: 713
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that he purchased a laptop computer with a docking station. Though the docking
station power light is on, he is unable to start up his computer when it is in the docking station.
However, he is able to start up his computer with the use of power cord without the docking
station. What is most probably the reason for that?

A. The laptop has an electrical short in the power supply.


B. The laptop battery is defective and needs to be replaced.
C. The laptop power cord is being used instead of the docking station power cord.
D. The customer is using the laptop power button instead of the docking station power button.

Answer: C

Question: 714
As an experienced technician, you receive a call for assistance from a customer during your
working hours. You are asked to install a new accounting application that failed to be installed in
the past. What are two appropriate courses of actions to take before installing the application?
(Choose two.)

A. Create a restore point.


B. Read the application release notes.
C. Defragment the hard drive.
D. Launch the File and Transfer Wizard.

Answer: A, B

Question: 715
As an experienced certways technician, you are sent out to troubleshoot a computer error. The
problem is identified after initial troubleshooting. What is the first course of action to take right
after the problem is resolved?

A. Describe the issue at the next staff meeting.


B. Document the issue and the applied solution.
C. Post the solution on an online tech forum.
D. Call the department management to document the issue.

Answer: B

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 716
Refer to the following address classes. Which one does the IP address of 192.168.0.10 belong
to?

A. Class B
B. Class D
C. Class C
D. Class A

Answer: C

Question: 717
Which of the following statements correctly describes L1 cache?

A. It runs at half the processor speed.


B. It runs at processor speed.
C. It runs faster than the processor speed.
D. It runs slower than the processor speed.

Answer: B

Question: 718
What does a Network Interface Card (NIC) accomplish?

A. Monitor sessions between two hosts.


B. Provide a logical connection between a workstation and the network infrastructure.
C. Assign IP address to the workstation.
D. Provide a physical connection between a workstation and the network infrastructure.

Answer: D

Question: 719
As an experienced Network Engineer, you should be familiar with the knowledge about the
following protocols. Which two are routable? (Choose two.)

A. DLC
B. IP
C. TCP
D. NetBIOS

Answer: B, C

Question: 720
Which of the following statements correctly describes a hub compared with a switch?

A. Hubs only support TCP/IP protocols.


B. A hub broadcasts all traffic to all ports.
C. Hubs are limited to a bandwidth of 4Mbps.
D. A hub directs traffic between locally attached computers.

Answer: B

Question: 721
A certways user has purchased a new computer in Windows Vista operating system. He would
like to move all personal information and settings, including favorites, desktop preference as well

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

as cached website credentials, to the new computer. Which of the following courses of action will
accomplish that?

A. Use the USMT to export the data from the old system, and import it to the new system.
B. Use regedit to export the user data to the new system.
C. From Windows Explorer, copy the users profile from the old system to the new system.
D. In the advanced settings of system properties go to the user profile settings and copy the
customers profile to the new system.

Answer: A

Question: 722
As an experienced technician, you are asked to replace a defective CRT monitor. What is the
next course of action to take to deal with the defective monitor?

A. Dispose of the monitor in the trash.


B. Dispose of the monitor according to applicable environmental regulations.
C. Discharge the CRT prior to disposal.
D. Disassemble the monitor to prepare disposal of parts independently.

Answer: B

Question: 723
As an experienced technician, you receive a call for assistance from a customer during your
working hours. The customer states that there is something wrong with phantom cursor
movements on his computer as the pointer suddenly jumps across the screen while the built-in
touchpad is in use. What is the best course of action to take to resolve this problem?

A. Update the drivers for the touchpad.


B. Update the drivers for the video card.
C. Format the hard drive and reinstall the OS.
D. Lower the pointer speed in the Mouse Control Panel applet.

Answer: A

Question: 724
You are an experienced technician in a medium and small-sized enterprise. Colleague A asks
you to assist him in burning some data to a DVD as there is only one DVD burner available. You
make a copy of the files to a portable hard drive and prepare the files for the disc burning.
However, you notice that the files belong to colleague B. What is an appropriate course of action
to take in this situation?

A. Delete the files off the portable drive once they are finished burning the disc.
B. Provide copies of the files to the people named on them.
C. Keep the files on the portable drive and then look at them later for confidential material.
D. Call the person that wants the disc burned and ask them if they can look at the files.

Answer: A

Question: 725
As an experienced technician, you are responsible for Technical Support at certways. You are
sent out to fix a computer issue at a user's office. You notice that his desk is in a mess, which
distracts your attention during your work. What is an appropriate action to take in this situation?

A. Organize the user's papers into file folders.

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

B. Ask the user if he minds if you remove the computer from the desk to fix the issue.
C. Tell the user that you will return later in the day once he has cleaned his desk.
D. Report the issue to the user's manager and return the next day to work on the issue.

Answer: B

Question: 726
A user would like to reset their password and he calls the helpdesk for assistance. But the
problem is that they are unable to identify their username. What is an appropriate course of action
to take in this situation?

A. Reset the password for them and inform them of their username.
B. Follow the company's established guidelines to reset passwords.
C. Create a new account for the user, providing standard permissions.
D. Schedule a later time to call them back once they remember their username.

Answer: B

Question: 727
As an experienced technician, you are responsible for Technical Support at certways.What is the
most appropriate approach to carry a CRT monitor?

A. Carry it by holding it upside down by the base.


B. Carry it with the protrusion on the back facing your body.
C. Carry it with the screen closest to your body.
D. Carry it by using both the power and video cords for stability.

Answer: C

Question: 728
As an experienced technician, you receive a call for assistance from a customer during your
working hours. What is the most effective communication method to deal with a service call?

A. Receive, give first impression, and forward.


B. Receive, interpret, evaluate and respond.
C. Receive, put on hold, ask for help and respond.
D. Receive, understand, put on hold and forward.

Answer: B

Question: 729
As an experienced technician, you are responsible for Technical Support at certways. An upset
customer calls to state that there is something wrong with his laptop computer as it freezes
constantly. What is the best course of action to take in this situation?

A. Ask the caller to call back when they are in a better mood.
B. Listen to callers concern without interrupting and being judgmental.
C. Respond by informing caller to slow down and change their attitude.
D. Respond by asking the caller to slow down and repeat the concern twice.

Answer: B

Question: 730
A customer emails to report that his computer is experiencing a bluescreen error. As an
experienced technician, you are sent out to resolve the problem. However, you are unfamiliar with

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

the displayed error message and you cannot find related information on any known websites.
What is the best course of action to take in this situation?

A. Update the OS with the most recent patches.


B. Research online forums for assistance.
C. Email the manufacturer with the details of the issue.
D. Write down error code and ask for assistance.

Answer: D

Question: 731
Refer to the following voltages. Which one will be accepted by most new motherboards?

A. 24 volts
B. 12 volts
C. 6 volts
D. 32 volts

Answer: B

Question: 732
As an experienced technician, you receive a call for assistance from a customer during your
working hours. While speaking on phone with the customer, you receive another incoming call
from a good friend. What is the best course of action to take in this situation?

A. Put the customer on hold just for a few minutes.


B. Avoid the incoming call and call back later.
C. Forward the customer to another technician.
D. Ask the customer's permission to put them on hold.

Answer: B

Question: 733
As an experienced technician, you are responsible for Technical Support at certways. A co-
worker asks you for assistance during your working hours. However, you are speaking on the
phone with a customer. What is the best course of action to take in this situation?

A. Put the customer on hold just for a few minutes and assist the co-worker.
B. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.
C. Forward the customer to another technician in order to listen to the co-worker.
D. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution
to their issue.

Answer: B

Question: 734
As an experienced technician, you receive a call for assistance from a customer during your
working hours. He reports that there is something wrong with his workstation as it cannot connect
to the network anymore. You are sent out to fix this issue. You suspect that the firewall settings
might cause this problem after the customer describes several symptoms. However, disabling the
firewall cannot solve the issue. What is the next course of action to take in this case?

A. Replace the workstations NIC.


B. Reinstall the firewall software.

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Exam Code: 220-701 Total Questions: 916

C. Document that disabling the firewall did not solve the issue and call another technician for
assistance.
D. Formulate another theory as to what might be causing the problem.

Answer: D

Question: 735
An experienced certways technician is sent out to handle complaints from a customer who
complains that an employee is browsing inappropriate websites during office hours. The
employee feels aggrieved while you are talking with him and reports that inappropriate content
displays on its own. He also reports that he is experiencing a problem with pop-up windows. What
is the recommended next course of action to take in this situation?

A. Perform a virus scan and evaluate the results.


B. Install anti-spyware and run an initial scan.
C. Report the user's story to management and wait for further instructions.
D. Establish a theory as to what caused the changes to the computer.

Answer: D

Question: 736
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that there is something wrong with his computer as it reboots unexpectedly
several times per day. He explains that this happens right after a construction project started
across the street. What will you recommend in this case?

A. Use an uninterruptible power supply (UPS).


B. Use a signal attenuator.
C. Use a surge protector.
D. Plug the computer into a different power outlet.

Answer: A

Question: 737
As an experienced technician, you are responsible for troubleshooting a problem on a customer's
computer. However, you discover that there are illegal content on his computer. What is the best
course of action to take in this situation?

A. Ignore the content and complete the repair.


B. Report the situation to the appropriate authorities.
C. Insist that the customer immediately delete the content.
D. Delete all the illegal content from the customer's computer.

Answer: B

Question: 738
You are an experienced technician in a medium and small-sized enterprise. A customer's
computer is in a co-worker's office for repair. You notice that the co-worker is copying files from
the customer's computer onto his personal storage medi a. What is the best course of action to
take in this situation?

A. Notify the customer about his stolen data.


B. Confiscate the co-worker's personal storage media.
C. Ignore the situation so as to avoid workplace conflict.
D. Report the situation to appropriate authorities.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 739
High-density three and a half' floppy diskettes have a formatted capacity of:

A. 360KB
B. 720KB
C. 1.44MB
D. 2.88MB

Answer: C

Question: 740
Under what circumstances can a technician copy the confidential data on a customer's
computer?

A. It is never appropriate to copy a customer's data.


B. For backup purposes and if the technician deems it necessary
C. For backup purposes and with the customers permission
D. It is not appropriate unless the content is public knowledge.

Answer: C

Question: 741
As an experienced Network Engineer, you should be familiar with the knowledge about the
following RAM types. Which one would require you to fill all available memory slots, leading to the
demand of continuity chips in unused slots?

A. DRAM
B. RDRAM
C. SRAM
D. DDR3

Answer: B

Question: 742
Which of the following explains a reason why there are nonsensical or random characters on the
printouts from a printer?

A. A corrupt software driver


B. An invalid IP address
C. Excessive humidity
D. A low toner cartridge

Answer: A

Question: 743
Refer to the following operating systems. Which one will not allow a customer to access a
domain?

A. Windows XP Professional
B. Windows 2000
C. Windows Vista Ultimate
D. Windows XP Home Edition

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: D

Question: 744
Refer to the following hardware components. Which one is necessary to be installed when
Windows Media Center is in use?

A. Docking station
B. TV tuner card
C. Video capture card
D. KVM switch

Answer: B

Question: 745
As an experienced Network Engineer, you should be familiar with the knowledge about the
following protocols. Which one is able to encrypt data on a wireless network?

A. WEP
B. WAP
C. HTTP
D. HTTPS

Answer: A

Question: 746
As an experienced Network Engineer, you should have a good command of the following
protocols. Which one can be used to secure a wireless network?

A. WAP
B. SFTP
C. WPA
D. HTTPS

Answer: C

Question: 747
You are a technical adviser in an international company. During your working hours, you receive
a call for assistance from a customer. The customer reports that the system time goes wrong
whenever a system powers down. What should be replaced in this situation?

A. Processor
B. CMOS battery
C. System clock
D. L2 cache

Answer: B

Question: 748
In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to
handle the format, and without reducing available conventional memory unnecessarily, Microsoft
implemented a next generation, known as FAT32. What is the maximum partition size of the
FAT32 file system?

A. 1024GB

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. 32GB
C. 2048MB
D. 16GB

Answer: B

Question: 749
There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer.
However, he is unable to view the wireless network. Which of the following actions should a
technician take first on the customer's laptop computer?

A. Check the wireless card for antenna connections.


B. Check the software for a complete install.
C. Check the wireless card to be sure it is seated correctly.
D. Check to see if wireless is turned on.

Answer: D

Question: 750
The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe
in the Windows directory. However, careless registry editing can cause irreversible damage.
Thus, performing backups of the registry before editing it is highly recommended. How to enable
that?

A. Export registry file


B. Save registry file
C. Import registry file
D. Backup registry file

Answer: A

Question: 751
Refer to the following pieces of information. What are available to see in the Device Manager?
(Choose three.)

A. Devices by type
B. Mapped network drives
C. Hidden devices
D. I/O address ranges

Answer: A, C, D

Question: 752
Refer to the following cooling methods. Which one will force air over the components with the use
of a fan?

A. Passive
B. Liquid
C. Heatsink
D. Active

Answer: D

Question: 753

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a
graphical interface to another computer.
RDP uses which port by default?

A. 110
B. 2335
C. 80
D. 3389

Answer: D

Question: 754
Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a
Telnet server listens on TCP port:

A. 23
B. 8080
C. 25
D. 80

Answer: A

Question: 755
As an experienced Network Engineer, you should be familiar with the knowledge about the
following adapter cards. Which one can be used for displaying over the air video broadcasts?

A. Capture
B. TV tuner
C. Multimedia
D. Graphics accelerator

Answer: B

Question: 756
Which of the following is a computer hardware component designed to allow computers to
communicate over a computer network with the use of Ethernet cable?

A. NIC
B. SATA
C. Bluetooth
D. Wireless card

Answer: A

Question: 757
As an experienced technician, you are responsible for Technical Support at certways. Refer to
the following boot options. Which one allows you to boot a computer in a non-GUI environment?

A. Safe Mode with Command Prompt


B. Safe Mode with Networking
C. Enable Boot Logging
D. Last Know Good Configuration

Answer: A

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 758
As an experienced Network Engineer, you should be familiar with the application of the following
network types. Which one will make the connection to a private network over the Internet secure?

A. HTTP
B. WAN
C. VPN
D. TELNET

Answer: C

Question: 759
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. A certways customer would like to network two NIC-installed computers
for file and printer sharing with the minimum cost. What is the best recommendation to him?

A. Switch
B. Bridge
C. Crossover cable
D. Router

Answer: C

Question: 760

What is an appropriate course of action to remove a USB storage device on a computer running
Windows 2000?

A. Use the Safely Remove Hardware icon in the System Tray.


B. Unplug the device from the computer.
C. Turn off the power to the USB device first then the computer.
D. Use the Safely Remove Hardware icon in the Control Panel.

Answer: A

Question: 761
As an experienced technician, you are asked to replace a hard drive for a customer. The
customer would like to dispose of the old hard drive. What is an appropriate course of action to
take in this situation?

A. Send the drive to a data recovery company.


B. Advise the customer that they can throw it in the trash but that you are not responsible for any
stolen data.
C. Charge the customer to back up the data first and ask if the customer would like the drive
physically destroyed.
D. Advise the customer the data may be retrievable and ask if the customer would like the drive
physically destroyed.

Answer: D

Question: 762
You are a technical adviser in an international company. During your working hours, you receive
a call for assistance from a customer. He is asking you for advice on setting up security for a
wireless home network. What is the recommendation to him?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Change the password frequently.


B. Try not to use numbers in the password.
C. Use their telephone number as the WEP key.
D. Try and keep the same password so the customer can always remember it.

Answer: A

Question: 763
Which of the following methods quickly creates a new folder on the desktop in Windows XP?

A. Right click on the desktop, select new, and select folder.


B. Use the run command and type folder.
C. Create the folder in My Documents then click and drag the new folder to the desktop.
D. Create the folder on a flash drive and then click and drag the new folder to the desktop.

Answer: A

Question: 764
What can a certways user benefit from hyper-threading?

A. Improved performance
B. Improved registry settings
C. Improved security features
D. Improved video game performance

Answer: A

Question: 765
An external CRT display is connected to the laptop docking station. However, a customer is
suffering from eye strain with the use of the external CRT display. What should be checked first in
this situation?

A. The monitor driver version


B. If the monitor has been degaussed recently
C. The power to the external displays docking station
D. The refresh rate for the external display

Answer: D

Question: 766
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that his computer fails to start up correctly after he changed the display settings
on the desktop computer in Windows XP. What is the first course of action to take so as to
successfully boot the computer?

A. Boot the unit in Safe Mode by pressing F5.


B. Boot the unit in Safe Mode by pressing F8.
C. Boot the unit in Safe Mode by pressing Ctrl/Esc.
D. Boot into setup/BIOS and check the Graphics options.

Answer: B

Question: 767

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you are responsible for Technical Support in your company. One
of the trainees is asking you what the HTTPS indicates in the address bar of the browser. What is
an appropriate explanation to this question?

A. It is a popup advertisement that has been blocked.


B. It is a website where cookies are required.
C. It is a website that does not require a password to log in.
D. It is a secure website.

Answer: D

Question: 768
A certways user would like to configure a network printer to a home network. What is the best
recommendation to him during the configuration procedure?

A. Set the printer to DHCP.


B. Enable print sharing from the main computer.
C. Configure the printer's IP to 127.0.0.1.
D. Set the IP address to match the gateway address.

Answer: A

Question: 769
As an experienced technician, you are responsible for Technical Support at certways. A customer
emails to report that his laptop occasionally reports an over temperature warning. You are sent
out to identify the problem. What is the best course of action to take in this situation?

A. Check the System Event log for over temperature entries.


B. Ask the customer how the laptop is being used when it reports the error.
C. Remove the battery and run the laptop on the external power supply.
D. Run the computer until the error occurs then find where the source of the heat is.

Answer: B

Question: 770
A liquid crystal display (LCD) is a thin, flat panel used for electronically displaying information
such as text, images, and moving pictures. Its uses include monitors for computers, televisions,
instrument panels, and other devices. So as to enable the connection between an LCD monitor
and a desktop, which TWO of the following are helpful to accomplish that?

A. CGA
B. VGA
C. S-Video
D. DVI

Answer: B, D

Question: 771
As an experienced technician, you are responsible for Technical Support in a large-scaled
company. A customer reports that a loss reoccurs to his monitor display. According to the report
from the previous technician, the monitor has been replaced with a new one of the same model.
Which of the following courses of actions will you take as the next troubleshooting step?

A. Check to see if the monitor and computer are powered by a UPS.


B. Update or reinstall the display driver.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Ask the customer what is occurring when the display is lost.


D. Unplug and then re-connect all cabling to the components.

Answer: C

Question: 772
As an experienced technician, you are responsible for Technical Support in your company. A user
calls to report that his improperly worked monitor has no display. You notice that the monitor has
power; moreover, the power light on the computer repeatedly blinks five times, pauses and then
repeats. To identify the cause, which of the following is the best action for you to take?

A. Remove the power and check the position of the jumpers on the motherboard.
B. Consult the maintenance manual for the error code.
C. Check the quick setup guide for BIOS settings.
D. Replace the video card because there is no display.

Answer: B

Question: 773
As an experienced technician, you are responsible for Technical Support in your company. A user
states that an error message displays on his printer; meanwhile any print jobs in the queue fails to
work. You notice that the printer is online but there is no light on the network card. In order to
determine the issue, your next course of action is to:

A. check the printer for paper jams in the path.


B. power off the printer, have the customer clear the print queue and reboot.
C. cycle the power on the printer and observe the boot process.
D. replace the network card in the printer.

Answer: C

Question: 774
As an experienced technician, you are responsible for Technical Support in your company. After
maintaining the network printer on the weekend and updating its driver, you are reported that the
printer could only print in monochrome rather than in color. What is the next course of action to
take in this situation?

A. Flash the firmware on the printer to match the new driver.


B. Check the printer properties on the server.
C. Power cycle the printer to update the driver.
D. Have each user remove and re-install the printer to update the driver.

Answer: B

Question: 775
Referring to the following power saving modes, which one occupies the space of hard disks to
store active memory in a computer running Windows XP?

A. Standby
B. Hibernation
C. Sleep
D. Shutdown

Answer: B

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 776
As an experienced technician, you are required to install a fingerprint scanner in a customer's
laptop. Which of the following security technologies should you take into consideration?

A. Password authentication
B. Smart card authentication
C. WPA encryption
D. Biometric authentication

Answer: D

Question: 777
As an experienced technician, you should be familiar with the knowledge about encryption
technologies. Referring to the following options, which one has the highest level of security and
reliability?

A. WPA2
B. WPA-AES
C. WPA
D. WEP

Answer: A

Question: 778
As an experienced technician, you are responsible for Technical Support at certways. A user
reports that his computer running Windows XP always displays no printer installed under the
Printers Faxes area; whenever restarts, it shows an error of a service failure. What fails to be
started during boot in this case?

A. Add Hardware Wizard


B. IPSec Services
C. Print Spooler
D. Computer Browser

Answer: C

Question: 779
As an experienced technician, you are responsible for Technical Support in your company. A
customer reports that the screen of his PC is completely blank. According to the customer, the
PC is powered on and is also not in standby mode. What is an appropriate recommendation for
the customer to sort out the issue?

A. Check the video cable from the monitor to the PC; reseat the video card; try turning the
monitor on/off.
B. Reseat the video card; try turning the monitor on/off; check the power cable on the monitor.
C. Turn the monitor on/off; check the power cable on the monitor; check the video cable from the
monitor to the PC.
D. Turn the monitor on/off; reseat the video card in the PC; check the video cable from the
monitor to the PC.

Answer: C

Question: 780
Referring to the following chipsets, which takes effect to control the data flow between the hard
drive and the processer?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Southbridge
B. BIOS
C. Northbridge
D. DMA controller

Answer: A

Question: 781
As an experienced technician, you should be familiar with the function of different types of
chipsets. Which of the following can be used to control the data flow between a PATA optical
drive and the processor?

A. Northbridge
B. BIOS
C. Southbridge
D. DMA controller

Answer: C

Question: 782
Referring to the following chipsets, which one can be used to control the data flow between
Random Access Memory (RAM) and the processer?

A. Northbridge
B. DMA controller
C. CMOS
D. Southbridge

Answer: A

Question: 783
As an experienced technician, you are responsible for Technical Support at certways. You are
reported that a desktop computer is unresponsive when a user presses the power button. You
notice that the power cord is correctly connected to the computer as well as to the power outlet.
Which of the following actions should be your next step to resolve the problem?

A. Check the power outlet to verify it is supplying power.


B. Verify that the power button is plugged into the motherboard.
C. Check the power supply for voltage output.
D. Replace the power button.

Answer: A

Question: 784
Referring to the following socket types, which one involves the application of a zero insertion
force connector?

A. 478
B. Slot A
C. 959
D. 775

Answer: A

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 785
As an experienced technician, you are responsible for Technical Support at certways. A user calls
to report that he suddenly fails to print to a network printer. However, it worked fine the day
before. You are able to successfully ping the user's workstation and the printer, and print a test
page from another workstation. What is most probably the reason for this problem?

A. The printer is no longer the users default printer.


B. The user's workstation has a faulty NIC.
C. The printer has corrupt drivers.
D. The printer has a faulty NIC.

Answer: A

Question: 786
Referring to the following architectures, which two are configured for multi-threaded applications?
(Choose two)

A. Multi-core
B. SODIMM
C. DDR2
D. Dual-core

Answer: A, D

Question: 787
As an experienced technician, you are responsible for Technical Support at certways. You are
requested to troubleshoot an issue with your customer, what will you do as the first step?

A. Inform the customer of how long it might take to resolve the problem.
B. Unplug the PC and put on an anti-static wrist strap.
C. Update the virus definitions and start a scan for viruses.
D. Verify when the last time the computer was working correctly was.

Answer: D

Question: 788
Referring to the following options, what is the best course of action to connect a Windows XP
SP3 computer to the Internet?

A. Update the antivirus definitions.


B. Assign a password complexity policy.
C. Update the network device drivers.
D. Disable all file shares.

Answer: A

Question: 789
As an experienced technician, you are responsible for Technical Support in your company. A
certways user would like to automatically receive updates from Microsoft without interfering with
his work. What is the best recommendation to accomplish that?

A. Set automatic updates to download only.


B. Set automatic updates to download and install.
C. Turn on Automatic Updates.
D. Turn off the firewall.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 790
As an experienced technician, you should be familiar with the knowledge about security.
Referring to the following options, which one demonstrates a biometric security?

A. WPA
B. Fingerprint scanner
C. Username/password
D. MAC filtering

Answer: B

Question: 791
As an experienced technician, you are responsible for Technical Support at certways. Several
users report that the print jobs could not succeed in printing to the local shared printer. To resolve
the issue, which of the following will you check first?

A. Check the domain print server.


B. Check the print queue.
C. Check the network connections.
D. Check power on the users' laptops.

Answer: B

Question: 792
As an experienced technician, you are responsible for Technical support at certways. You are
asked to configure Windows XP computers with a file system to add security files to all users'
desktops. Referring to the following file systems, which should be selected to accomplish the
task?

A. HPFS
B. FAT32
C. NTFS
D. FAT16

Answer: C

Question: 793
As an experienced technician, you are responsible for Technical Support in an international
enterprise. A user states that his computer could not boot. To tackle this problem you need to
modify the computer's settings to boot from a recovery CD. Where allows you to change the
necessary boot order?

A. Firmware settings
B. Jumper settings
C. Motherboard settings
D. BIOS settings

Answer: D

Question: 794

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you are responsible for Technical Support at certways. You notice
that the software hangs during the hardware detection phase. What will you do to tackle the
problem?

A. Check for incompatible hardware.


B. Check the disk for scratches.
C. Check the boot order in the BIOS.
D. Check the CMOS battery.

Answer: A

Question: 795
As an experienced technician, you are responsible for Technical Support at certways. A certways
customer states that his computer is running slower than several months ago due to the deletion
of large files. Referring to the following utilities, which one can be used to trigger defrag to run
when the customer logs off?

A. Backup Manager
B. Application Manager
C. Task Scheduler Wizard
D. Task Manager

Answer: C

Question: 796
As an experienced technician, you are responsible for Technical Support at certways. A user
requests you to determine the amount of memory in a Windows XP computer. Which of the
following options will you select to accomplish the request?

A. Right-click System Tray, select Properties


B. Right-click My Computer icon, select Properties
C. Right-click My Network icon, select Properties
D. Right-click Start menu, select Properties

Answer: B

Question: 797
Referring to the following adapter cards, which one can be used to connect to the Internet with a
telephone line?

A. A cable modem
B. An asynchronous modem
C. A T-1 connection
D. A network interface card

Answer: B

Question: 798
Referring to the following power supply standards, which one is developed with the aim to plug
into the motherboard in a better way?

A. ATX
B. PC/XT
C. ACL
D. AT

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 799
You notice that a print job fails and you would like to print out a test page. Where can you
accomplish that in Windows?

A. From the administrative tools applet


B. From the printers drivers
C. From the printer properties page
D. Manually on the printer

Answer: C

Question: 800
As an experienced technician, you should be familiar with the knowledge about Windows Remote
Desktop. Referring to the following protocols, which one is commonly used for this technology?

A. LDAP
B. NTP
C. RDP
D. PPTP

Answer: C

Question: 801
As an experienced technician, you are responsible for Technical Support at certways. A user is
asking you which transmission type he should select if he wants the NIC to send and receive data
at the same time. How will you reply?

A. Port forwarding
B. Half duplex
C. Full duplex
D. Port mirroring

Answer: C

Question: 802
As an experienced technician, you are responsible for Technical Support in your company. A user
calls to inquire which network device will be effective to forbid data to be broadcast so that data
collision would be prevented. How to answer his question?

A. Bridge
B. Hub
C. Modem
D. Switch

Answer: D

Question: 803
Referring to the following network devices, which one allows the interconnection of networks?

A. Modem
B. Switch
C. Router

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. Hub

Answer: C

Question: 804
Referring to the following network devices, which one not only interconnects workstations but also
broadcasts the data being transmitted?

A. Router
B. Switch
C. Modem
D. Hub

Answer: D

Question: 805
Refer to the following statements. Which one correctly describes a difference between a local
printer and a network printer?

A. Local printers are situated in a common area shared by one department in the same office
while network printers are always installed in enterprise environments where there are several
offices in different buildings sharing the device.
B. A local printer has a small footprint and cost less money than a network printer that has a large
footprint.
C. Network printers can be connected directly to a network while a local printer is connected
directly to a user's computer.
D. A maximum of two computers can share a local printer verses unlimited users can share a
network printer.

Answer: C

Question: 806
As an experienced technician, you are responsible for Technician Support in your company. One
of the trainees is asking you what would be the difference between a laser printer and an inkjet
printer. How to reply?

A. Laser printers use toner, while the inkjet printer can only use ink cartridges.
B. Laser printers melt the image onto the page, while an inkjet printer fuses the image to the
page.
C. Ink jet printers are safe for the environment, while laser printers can be harmful to the
environment.
D. Laser printers fuse the image to the page, while an inkjet printer sprays the image on the page.

Answer: D

Question: 807
As an experienced Network Engineer, you should be familiar with different types of printers.
Which of the following correctly demonstrates a distinguishing characteristics of a laser, inkjet,
thermal and impact printer?

A. The writing element


B. The interface
C. The control panel
D. The power supply

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 808
As an experienced technician, you are responsible for Technical Support in an international
company. A user reports that he submits a print job to a printer, though it seems to queue up fine,
the printer fails to print the job. Which of the following could be a reasonable explanation?

A. The application used to create the document is incompatible with the printer.
B. Printer configuration is incorrect.
C. A print job is waiting in the print queue.
D. Outdated or corrupt print driver

Answer: C

Question: 809
Which of the following best explains the primary reason why compliance regulations with regards
to data sensitivity are created?

A. Protect the equipment from abuse and misuse.


B. Protect the customer's personal files and professional data.
C. Protect the person who would be directly affected in the case of a breach.
D. Protect the company's intellectual property and proprietary information.

Answer: C

Question: 810
Refer to the following screen resolutions. What is the minimum default resolution setting
supported by a computer running Windows XP?

A. 1280 x 920
B. 800 x 600
C. 640 x 480
D. 800 x 640

Answer: B

Question: 811
Refer to the following devices. Which one demonstrates a primary storage device?

A. SODIMM
B. DVD/RW drive
C. SD flash drive
D. SATA hard drive

Answer: D

Question: 812
As an experienced technician, you are responsible for Technical Support in a large-scaled
company. A customer is asking you what the RAID level on a computer system refers to. How to
reply?

A. It refers to how data is distributed between multiple drives.


B. It refers to the number of partitions across multiple hard drives.
C. It refers to the back up tape drive configuration.
D. It refers to number of installed hard drives.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Answer: A

Question: 813
Referring to the following options, which one is a typical I/O interface?

A. AGP slot
B. DIMM chip
C. IDE drive
D. PS/2 port

Answer: D

Question: 814
As an experienced technician, you are responsible for Technical Support in your company. One
of your customers would like to buy an extra AC adapter for his laptop. What is an important
recommendation concerning the output?

A. The output should be equivalent to the original power supply wattage.


B. The output should be equal or lesser than the original power supply wattage.
C. The output should be equal or greater than the original power supply wattage.
D. The output should be auto sensing from 100 to 240 Volts.

Answer: A

Question: 815
As an experienced technician, you are responsible for Technical Support in your company. A user
emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt
supply to a 400 watt ATX power supply on his desktop computer. How to reply?

A. The addition of 3.3 volts of power to the computer


B. Automatic voltage detection between 110 and 220 voltage is provided.
C. The computer can run faster because of the larger power source.
D. Automatic integrated surge protection is provided through the upgrade.

Answer: A

Question: 816
Which of the following is necessary for the core 2 processor of a customer's computer to operate
properly?

A. Two processors installed on the motherboard


B. Thermal grease between the fan and the heatsink
C. Thermal grease between the processor and the fan
D. Thermal grease between the processor and the heatsink

Answer: D

Question: 817
Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit
operating system?

A. Hyper-threading technology
B. Double the clock speed on a 32-bit processor
C. Hyper-V technology

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. A 64-bit capable processor

Answer: D

Question: 818
Which of the following would be the most likely outcome if the DDR2 memory fails on a
customer's computer?

A. The computer will not pass POST.


B. The computer will overheat.
C. The memory speed will decrease.
D. The OS will have to be reinstalled.

Answer: A

Question: 819
As an experienced technician, you are responsible for Technical Support at certways. You are
asked to install a barcode scanner on a computer. Which of the following should take place
during the installation process?

A. The scanner must be configured to read the code(s) desired.


B. The barcode scanner should be set up in the computers BIOS.
C. The flatbed scanner must be removed.
D. The scanner must be installed between the PS2 mouse and the computer.

Answer: A

Question: 820
Referring to the following statements, which two correctly describe the functions of a docking
station for a laptop computer? (Choose two.)

A. To allow peripheral devices such as a monitor to remain attached


B. To provide additional software security to the laptop
C. To allow LAN/WAN switching
D. To provide additional USB ports for the laptop

Answer: A, D

Question: 821
As an experienced Network Engineer, you should be familiar with different types of printer. Which
one is most suitable for a multipart form?

A. Impact
B. Laser
C. Duplex
D. Inkjet

Answer: A

Question: 822
As an experienced onsite technician, you are asked to complete some emergency repair work in
a small business. The work goes well as scheduled, but the company's owner emphasizes that
they expect to be reported about the post-repair of the status of the systems. What is the best
course of action to take in this situation?

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Exam Code: 220-701 Total Questions: 916

A. Document the work done at the firm and leave the company owner a voicemail; the owner
would probably not want to be bothered during the work day.
B. Call and/or email the owner the status of the repair and answer any remaining questions they
might have.
C. Document the work done at the firm; ask one of the assistants at the company to contact the
owner, relaying details of the repair to save the technician time.
D. Document the work done at the firm, leave a copy for the company owner, and personally
contact the owner to update on the status of the repairs.

Answer: D

Question: 823
As an experienced technician, you are responsible for Technical Support in an international
company. One of your customers would like to build a Media Center PC for his home theater. As
the space is limited, he uses a single-connection to carry video and audio to and from his
computer. Which of the following technologies will you select to achieve this functionality?

A. VGA
B. DVI-D
C. DVI-I
D. HDMI

Answer: D

Question: 824
Which of the following statements correctly describes what a heatsink accomplishes in a
computer's CPU?

A. Keep the hard drive within acceptable temperature ranges.


B. Keep the processor within acceptable temperature ranges.
C. Keep the northbridge chip within acceptable temperature ranges.
D. Keep the power supply within acceptable temperature ranges.

Answer: B

Question: 825
As an experienced technician, you are responsible for Technical Support in your company. A
customer would like to know which external expansion card they should use to achieve the
fastest speed for a laptop computer. Which of the following would be your recommendation?

A. PC card 7.2
B. Express card
C. Mini-PCI card
D. PC card 8.1

Answer: B

Question: 826
As an experienced network administrator, you are responsible for infrastructure design and global
configuration changes. Which of the following allows dual-channel functionality to be effectively
used in modern DDR/DDR2/DDR3 memory?

A. Memory has to be installed in same speed and size modules, in marked matching slots.
B. Memory has to be installed in marked matching slots.
C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

D. The motherboard jumpers need to be properly configured.

Answer: A

Question: 827
As an experienced technician, you are responsible for Technical Support at certways. A user is
asking you for advice on how to most effectively destroy highly sensitive data from a hard disk.
What is the best recommendation to him?

A. Use a multi-pass third party formatting utility, using at least five passes.
B. Run a high powered magnet over the drive several times.
C. Reformat the hard drive.
D. Use Windows built-in Disk Management utility and format the disk.

Answer: A

Question: 828
As an experienced technician, you should be familiar with different types of broadband
connections. Referring to the following options, which one offers the minimum amount of latency?

A. 56K dial-up
B. Fractional T1
C. WiMAX
D. Satellite

Answer: B

Question: 829
As an experienced technician, you are responsible for Technical Support in a small company.
Your company had its network upgraded and will run new cabling for this network. The company
has to run the lines along power wiring and overhead lighting for the reason that they cannot
cover up cabling within walls. You are request to select the most cost effective cable to
accomplish this task. Which of the following is most likely for you to choose?

A. UTP
B. Fiber
C. Coaxial
D. STP

Answer: D

Question: 830
As an experienced technician, you are responsible for Technician Support in an international
company. When doing a repair job for your customer, you suspect that there are some installation
problems. What is the best place to check for such problems?

A. Device Manager
B. Windows Defender
C. Security Center
D. Event Viewer

Answer: D

Question: 831

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

At a maximum amount, how many SSIDs can be associated with a wireless network that is
broadcasted from a Small Office Home Office WIFI single band router?

A. One
B. Four
C. Two
D. Five

Answer: A

Question: 832
Refer to the following consumables. Which one is used by a laser print?

A. Liquid ink
B. Fuser
C. Toner
D. Ribbon

Answer: C

Question: 833
As an experienced technician, you are responsible for Technical Support. One of the trainees is
asking you at which mode network hubs by design can run. How to answer this question?

A. Full duplex
B. 10Mb
C. 100Mb
D. Half duplex

Answer: D

Question: 834
As an experienced technician, you are responsible for Technical Support at certways. You are
asked to return the hostname of a specific device for a user. Which of the following command will
you use?

A. ping t 172.16.122.11
B. ping f 189.18.1.7
C. ping a 192.168.10.5
D. ping v 10.68.0.5

Answer: C

Question: 835
Referring to the following commands, which one allows a technician to open an editor so as to
adjust the Windows database?

A. edit
B. dir
C. regedit
D. msconfig

Answer: C

Question: 836

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you are responsible for Technical Support in a large-scaled


company. A customer reports that his computer booted normally, but it fails to load all the
services required. Which of the following is most probably the reason for this problem?

A. MSCONFIG was used to enable the computer services.


B. MSCONFIG was used to disable the computer services.
C. MSCONFIG was used to execute the win.ini file.
D. MSCONFIG was used to execute the system.ini file.

Answer: B

Question: 837
As an experienced technician, you are responsible for Technical Support at certways. You are
requested to perform a baseline on a hard drive. Which of the following utilities will you apply to
complete the task?

A. PERFMON
B. MSIEXEC
C. MSCONFIG
D. MSTSC

Answer: A

Question: 838
As an experienced technician, you are responsible for Technical Support in your company. You
are asked to add RAM to a customer's PC. You insert four 512MB DDR DIMM modules to
replace the original four 128MB DDR DIMM modules. However, only 1GB of RAM is recognized
by the OS at startup. What is most probably the reason for that?

A. The PC BIOS does not support the new RAM size.


B. The RAM has been inserted backwards in their slots.
C. The monitor is not plugged into the video card.
D. The BIOS revision is the latest version.

Answer: A

Question: 839
As an experienced technician, you are responsible for Technical Support at certways. A user
reports that a printer which was fine previously could not print now. According to the report, the
physical printer online light is lit and the data cable is properly connected. Which of the following
will most probably result in this problem?

A. The Print Processor has been changed in Printer Properties.


B. The Use Printer Offline option is checked.
C. The Printing Preferences has been changed in Printer Properties.
D. The Use Printer Offline option is not checked.

Answer: B

Question: 840
As an experienced technician, you are responsible for Technical Support in your company. You
would like to check the total RAM installed in a computer running Windows XP. Which of the
following will display that?

A. System Information

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

B. Control Panel
C. My Computer
D. System Properties

Answer: D

Question: 841
Referring to the following commands, which one could effectively confirm TCP/IP functionality?

A. ping 128.1.1.0
B. localhost 128.0.0.1
C. ipconfig 127.0.0.1
D. ping 127.0.0.1

Answer: D

Question: 842
As an experienced technician, you are responsible for Technical Support at certways. You would
like to use Event Viewer to view the event logs on a local or remote machine. Where could you
find the Event Viewer in the computer?

A. Computer Management
B. Device Manager
C. Performance Logs and alerts
D. Component Services

Answer: A

Question: 843
As an experienced technician, you are responsible for technical support in a small business. A
trainee is asking you where he could find the Service Snap-in. What will be your answer?

A. Computer Management
B. Component Services
C. Device Manager
D. Performance Logs and Alerts

Answer: A

Question: 844
Which of the following could a technician go in to find the utility of Disk Management?

A. Computer Management
B. Device Manager
C. Performance Logs and Alerts
D. Component Services

Answer: A

Question: 845
Which of the following is the location of the Disk Defragmenter utility?

A. Component Services
B. Computer Management
C. Device Manager

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Exam Code: 220-701 Total Questions: 916

D. Performance Logs and Alerts

Answer: B

Question: 846
As an experienced technician at certways, you would like to place a shortcut so that an
application will run during logon. In which of the following locations can you accomplish that?

A. System Tray
B. Startup Menu
C. My Computer
D. Control Panel

Answer: B

Question: 847
As an experienced technician, you are responsible for Technical Support at certways. You would
like to enter msinfo32 into the run line. Refer to the following utilities. Which one will be started
during this procedure?

A. System Configuration
B. System Information
C. System Properties
D. Task Manager

Answer: B

Question: 848
In case that msconfig has been put into the run line, which of the following will be started in a
computer running Windows XP?

A. System Configuration
B. System Information
C. System Properties
D. Task Manager

Answer: A

Question: 849
As an experienced technician, you are responsible for Technical Support at certways. You are
requested to check the driver version of some components. Which of the following command
could be used to effectively display what you would like to check?

A. msconfig
B. dxdiag
C. cmd
D. msinfo32

Answer: B

Question: 850
Refer to the following tools. Which one is available to see in the utility of the Control Panels
Administrative Tool?

A. Simple File Sharing

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

B. Performance
C. Power Options
D. Hardware Wizard

Answer: B

Question: 851
Referring to the following tools, which one will you find in the Administrative Tools Utility?

A. Power Options
B. Event Viewer
C. Simple File Sharing
D. Hardware Wizard

Answer: B

Question: 852
As an experienced technician, you are responsible for Technical Support in your company. Which
of the following is available to see in the Administrative Tools Utility?

A. Hardware Wizard
B. Power Options
C. Simple File Sharing
D. Computer Management

Answer: D

Question: 853
As an experienced technician, you are responsible for Technician Support in an international
company. One of your customers would like to set a 64-bit WEP encryption key for his newly-
purchased router but he does not know how many characters should be used. Which of the
following will you select as the answer to his question?

A. 10
B. 26
C. 28
D. 12

Answer: A

Question: 854
As an experienced technician, you are responsible for Technical support at certways. You are
asked to set a 128-bit WEP encryption key for the router in your company. How many characters
should you use in the setting?

A. 10
B. 12
C. 26
D. 28

Answer: C

Question: 855
Referring to the following options, how many characters are allowed for WPA encryption key at
the minimum amount?

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

A. 8
B. 28
C. 10
D. 26

Answer: A

Question: 856
As an experienced network engineer, you are responsible for Technical Support in your company.
A trainee is asking you what the minimum amount of characters is when setting a WPA2
encryption key. How to reply?

A. 8
B. 16
C. 63
D. 64

Answer: C

Question: 857
As an experienced technician, you should be familiar with the knowledge about the following
wireless protocols. Which one offers the maximum bandwidth for streaming video data?

A. 802.11a
B. 802.11n
C. 802.11g
D. 802.11b

Answer: B

Question: 858
Which of the following would be the best choice as a personal display technology if a user wants
to save desk space and it is not necessary to deal with interference from nearby speakers?

A. CRT
B. HDMI
C. LCD
D. Projector

Answer: C

Question: 859
As an experienced technician, you are responsible for Technical Support in your company. A user
is asking you what a KVM switch accomplishes. Which of the following is the best answer?

A. Allow multiple computers to communicate with each other in a network.


B. Allow multiple users to have access to a central gateway.
C. Connect multiple computers to one monitor, keyboard, and mouse.
D. Connect multiple users to one computer.

Answer: C

Question: 860

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Referring to the following devices, which one allows the conversion from digital to analog signals
for communication between two different networks?

A. Router
B. DSU
C. Modem
D. CSU

Answer: C

Question: 861
As an experienced technician, you are responsible for Technical Support in your company. A
customer reports that his laptop shuts off after turning it on for about twenty minutes with
abnormal heat. According to the customer, the battery is full and his laptop is plugged in.
There are no error codes or beeps either. Which of the following components is most probably to
be defective?

A. Fan
B. RAM
C. CPU
D. Battery

Answer: A

Question: 862
As a network administrator, you are responsible for designing, configuring and maintaining the
network for your company. Now you have to select a device from the following to replace a hub.
What is the most suitable option?

A. Switch
B. Bridge
C. Modem
D. Router

Answer: A

Question: 863
As an experienced technician, you are providing Technical Support for your company. A user
would like to change the boot order on his laptop so that he could install Windows Vista from a
DVD. He asks you where this configuration shall be taken. What is the correct answer?

A. BOOT.INI file
B. PXE Boot Rom
C. BIOS
D. Hard Disk MBR

Answer: C

Question: 864
Your computer is running right now. However, you hear a constant whining noise from it. Which of
the following components is most probably to be defective?

A. Processor
B. CPU Fan

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Hard Drive
D. Optical Drive

Answer: B

Question: 865
The following are four types of RAID array, which have special features respectively. Which RAID
array allows a user to install two disks in a RAID array of equal size?

A. RAID 1
B. RAID 10
C. RAID 6
D. RAID 5

Answer: A

Question: 866
As an experienced technician, you know how the following types of cable function respectively.
Which one would perform the task of sending and receiving data with light?

A. STP
B. Fiber
C. UTP
D. Coaxial

Answer: B

Question: 867
As an experienced technician, you are familiar with the following types of cable. Which one has a
foil shield inside the jacket?

A. CAT6
B. Fiber
C. STP
D. UTP

Answer: C

Question: 868
You work as a network engineer in an international company and you are familiar with various
connectors. Referring to the following connectors, which one is generally utilized on CAT6 cable?

A. RJ-45
B. ST
C. RG-6
D. BNC

Answer: A

Question: 869
You are an outstanding network administrator in your company and you are familiar with features
of the following cable types. Which one contains a single copper wire with which a user could
send and receive data?

A. Coaxial

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Exam Code: 220-701 Total Questions: 916

B. UTP
C. STP
D. Fiber

Answer: A

Question: 870
An Uninterruptible power supply (UPS) provides emergency power and, depending on the
topology, line regulation as well to connected equipment by supplying power from a separate
source when utility power is not available. UPS is not applicable to which of the following utility as
it consumes too much power?

A. Laser printer
B. Server
C. LCD monitor
D. Laptop computer

Answer: A

Question: 871
You are working in certways Company as a technician and you need a kind of Internet access
which has the greatest amount of latency. Refer to the following options. Which is suitable for
you?

A. Fiber
B. Satellite
C. Cable
D. DSL

Answer: B

Question: 872
As an experienced network administrator, you are familiar with the following types of wireless.
Which one could use 5GHz frequency and transmit data up to 54Mb?

A. 802.11a
B. 802.11g
C. 802.11n
D. Bluetooth

Answer: A

Question: 873
Refer to the following transmission mediums. Which one could have the fastest speed?

A. Cable
B. DSL
C. Fiber
D. Satellite

Answer: C

Question: 874
A customer is worried about his equipment due to power outages. He is asking you for advice on
protecting the equipment. Which of the following is the best approach to recommend?

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

A. Power strip
B. Uninterruptible power supply
C. Grounded outlet
D. Surge protector

Answer: B

Question: 875
As an outstanding technician at certways, you are familiar with the following protocols. Which one
makes use of port 110 by default?

A. HTTPS
B. FTP
C. SMTP
D. POP

Answer: C

Question: 876
Refer to the following types of drives. Which one is an example of solid state drive?

A. DVD-ROM drive
B. IDE hard drive
C. USB thumb drive
D. SCSI hard drive

Answer: C

Question: 877
As an experienced technician, you are responsible for Technical Support in an international
company. Referring to the following types of motherboard, which one will you install in a small
form factor case?

A. ATX
B. Micro ATX
C. NLX
D. AT

Answer: B

Question: 878
Suppose IEEE1394b is applied in the network of your office. What is the maximum speed of data
transmission?

A. 12Mbps.
B. 480Mbps.
C. 400Mbps.
D. 800Mbps.

Answer: D

Question: 879
What is the range of choice for the voltage selector on the back of some power supplies?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. 110/120 Volts AC or 220/240 Volts AC


B. AC or DC Voltage
C. 110/120 Volts DC or 220/240 Volts DC
D. 6/12 Volts DC or 12/24 Volts DC

Answer: A

Question: 880
As an experienced network engineer, you are asked to install a certways network. What can a
user benefit from using Plenum CAT5 cable during the installation procedure?

A. Fire resistant
B. Increases length of cable
C. Lower latency
D. Can be used with VoIP

Answer: A

Question: 881
What is the maximum number of concurrent connections that a workgroup computer running
Windows XP can have?

A. 10
B. 15
C. 25
D. 20

Answer: A

Question: 882
Jerry has installed a SOHO network for business. He found that a computer of his network was
unable to connect to Internet. What's more, the NIC link lights for that computer are not on at all.
What might be the cause of this problem?

A. Firewall is not working.


B. Network server is not working.
C. Internet site is down.
D. Switch is not working.

Answer: D

Question: 883
You work in a famous IT company as a technician and you have installed a network card. Then
you notice that a yellow exclamation mark is displayed in Device Manager. What is your next
course of action to take?

A. Re-install the OS.


B. Remove and replace the network card.
C. Join the computer to the workgroup.
D. Update the device driver.

Answer: D

Question: 884

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

As an experienced technician, you are responsible for Technical Support at certways. You would
like to successfully boot a computer with the use of the basic devices and drivers. How to
accomplish this task?

A. Enable Boot Logging


B. Boot Mode
C. Safe Mode
D. Debug Mode

Answer: C

Question: 885
An error message stating that NTLDR is missing is displayed after a technician boots a computer.
In which of the following locations can he locate the NTLDR files?

A. NTOSKRNL
B. OS installation disk
C. NTDETECT.COM
D. BOOT.INI

Answer: B

Question: 886
Refer to the following processes. Which one runs first as long as a computer is powered on?

A. IO.SYS
B. NTLDR
C. CONFIG.SYS
D. POST

Answer: D

Question: 887
As an experienced technician, you are responsible for Technical Support in your company. You
are asked to perform a repairing job while you are waiting for an important personal call. During
your repairing, the phone rings. Referring to the following actions, which one is the best to take?

A. Have the phone on vibrate before starting the repair. Apologize and excuse oneself for a
moment to take the call quickly outside the room.
B. Answer the phone and stay in the same room the whole time so the customer knows that they
have not been abandoned.
C. Immediately leave and go to another room to take the call and deal with the repair later.
D. Take the call. Put the phone between one's ear and shoulder so the technician can do the
repair and talk at the same time.

Answer: A

Question: 888
As an experienced technician, you are responsible for Technical Support in your company. One
of your clients has a repetitive problem with her keys popping off the keyboard and you are
requested to replace keys for her every week which is somewhat weary. You also know it is her
long fingernails that lead to this recurring problem. What do you think is the most appropriate
response when the client has a repair order next time?

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

A. Do the repair and request that the client trim their fingernails to prevent the keys from popping
off.
B. Do the repair with a good attitude. Show the client how to put the keys back on.
C. Refuse to do the repair until the client learns how to type with long fingernails.
D. Do the repair, but let the client know that the client will be charged extra for the same repair
next time.

Answer: B

Question: 889
As a network administrator for certways Company, you are trying to store a sensitive data on the
hard drive where the operating system is also stored. At the same time you have to ensure the
data not being affected by the operating system related issues. Which method will make it
possible?

A. Encrypt the sensitive data so that it cannot be read without a key.


B. Partition the drive into two physical drives making C: the OS and D: the data.
C. Partition the drive into two logical drives, making C: the OS and D: the data.
D. Hide the sensitive data from casual view using folder Properties - Attributes.

Answer: C

Question: 890
You are an experienced network engineer in a famous communication company. A trainee is
asking you how to protect his computer from unauthorized use with no need to enter a password.
What is the best method that you shall recommend?

A. Keylogger
B. Front panel media lock
C. Biometric fingerprint scanner
D. Barcode reader

Answer: C

Question: 891
One of your colleagues complained that when he was editing a file of much importance, the
power went out briefly at home. He wondered how to avoid the similar interruptions caused by
short power failings. Which device will you recommend that would best solve this issue?

A. UPS
B. Larger power supply
C. Power strip
D. CMOS battery

Answer: A

Question: 892
You are working as a network administrator in certways Company. Before repairing or upgrading
a user's computer, you'd better perform what kind of preventive maintenance technique?

A. Replace all cooling fans with new ones.


B. Check for and remove outdated components.
C. Remove excessive dust and loose items.
D. Cover the extra power plugs not being used with electrical tape.

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Exam Name: CompTIA A+ Essentials
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Exam Code: 220-701 Total Questions: 916

Answer: C

Question: 893
Tom is a technician in an international company. After he replaced a power supply in a system,
he found that there was no power protection being implemented. What is the best course of
action to take?

A. Install an uninterruptible power supply (UPS).


B. Leave it up to the client to take their own precautions.
C. Tell the client they need to install a surge protector soon.
D. Unplug the computer after testing and recommend to the client that they need to install a surge
protector.

Answer: A

Question: 894
A customer called Lee emailed to report that his system has been running slowly recently. In the
past two years his system was mainly used to browse the Internet and download photos, music
and other documents. Its system specifications were still very good. What is the first course of
action to take in this situation?

A. Defragment the hard drive.


B. Increase the systems RAM.
C. Suggest purchasing a newer processor.
D. Run CHKDSK on the hard drive.

Answer: A

Question: 895
You are responsible for Technical Supports in certways Company. You have performed a repair
for a computer and you are sure that it is working with no problem. What is the next course of
action to take in this situation?

A. Identify the problem.


B. Document the actions.
C. Formulate a theory.
D. Establish a plan.

Answer: B

Question: 896
Refer to the following network classes. Which one does the default subnet mask of 255.255.255.0
belong to?

A. Class D
B. Class B
C. Class C
D. Class A

Answer: C

Question: 897
Refer to the following network classes. Which one does the default subnet mask of 255.255.0.0
belong to?

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

A. Class C
B. Class B
C. Class A
D. Class D

Answer: B

Question: 898
Refer to the following network classes. Which one does the default subnet mask of 255.0.0.0
belong to?

A. Class A
B. Class D
C. Class C
D. Class B

Answer: A

Question: 899
Refer to the following network classes. Which one does the IP address of 172.30.22.0 belong to?

A. Class C
B. Class B
C. Class A
D. Class D

Answer: B

Question: 900
Refer to the following network classes. Which class should the IP address of 10.172.1.1 be
classified?

A. Class A
B. Class D
C. Class C
D. Class B

Answer: A

Question: 901
As an outstanding network engineer, you know how switch, router, hub and bridge function in a
network respectively. Which device is able to automatically assign a host IP address?

A. Switch
B. Router
C. Bridge
D. Hub

Answer: B

Question: 902
Which of the following correctly describes a host assigned a permanent IP address?

A. Reserved IP address
B. Static IP address

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

C. Stationary IP address
D. Dynamic IP address

Answer: B

Question: 903
Refer to the following options. Which one has the special settings, with which a user could modify
the size of the paging file?

A. Device Manager
B. Task Manager
C. Virtual Memory
D. Hardware Profiles

Answer: C

Question: 904
As a network administrator, you are responsible for Technical Support in your company. You
notice that there is a yellow question mark beside a device on the Device Manager list. What
does this demonstrate?

A. The component is disabled.


B. The components driver is outdated.
C. The component is not installed.
D. The components driver is not found.

Answer: D

Question: 905
You work as a technician in an IT company and provide Technical Support for the company. You
accomplished the task of repairing a problem on a PC. What shall you do next?

A. Document the solution, share this with the customer and take any preventative measures.
B. Inform the customer of the steps taken during the repair and continue to the next service call.
C. Document the entire event, share this with the customer and take steps to minimize the
reoccurrence.
D. Document the core actions and inform the customer the repair has been completed.

Answer: C

Question: 906
As an experienced technician, you are responsible for Technical Support at certways. You are
sent out to upgrade a hard drive in a workstation. Which action should you take first before
anything is done to the system?

A. Complete a full backup of the workstation before making any upgrades.


B. Upgrade the hard drive and reboot the system.
C. Unplug the workstation and begin the upgrade.
D. Remove the cover of the workstation case and use an ESD strap before the upgrade.

Answer: A

Question: 907

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Suppose a group of users have configured all Windows operating systems with Windows 2000.
Which of the following file systems would be their first choice that goes with this operating
system?

A. CDFS
B. HPFS
C. NTFS
D. FAT32

Answer: C

Question: 908
A customer would like to perform a clean installation of Windows Vista on his computer. Which of
the following should be accomplished prior to the installation?

A. Proper configuration of the BOOT.INI file


B. Installation of the NTLDR
C. Partitioning and formatting of the hard drive
D. Installation of updated device drivers

Answer: C

Question: 909
Refer to the following components of on a machine. Which one does BitLocker work with to offer
a user with a fully encrypted hard disk environment?

A. VRAM
B. CMOS
C. TPM
D. RAID

Answer: C

Question: 910
As an experienced technician, you are responsible for Technical Support at certways. What is the
maximum connection speed for an external hard drive?

A. 802.11n
B. USB 2.0
C. IEEE 1394a
D. IEEE 1394b

Answer: D

Question: 911
A customer emails to you stating that he is encountered with frequent drops in the 802.11g
wireless signal. He also states that he has configured a new cordless telephone using the 2.4GHz
spectrum recently. What is most probably the cause of this problem?

A. RFI
B. EMI
C. ESD
D. Electrical surges

Answer: A

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

Question: 912
As an experienced technician, you provide Technical Support for a famous company. A new
trainee is asking you what memory type allows a user to detect and correct errors. What is the
correct answer?

A. Double-sided
B. RDRAM
C. Dual-channel
D. ECC

Answer: D

Question: 913
A user has decided to perform an upgrade from Windows XP Professional to Windows Vist
a. Besides, he does not want to lose any of his files during the upgrading process. He is asking
you for assistance. What operating system will you recommend him to use? (Choose two.)

A. Windows Vista Business


B. Windows Vista 64-bit edition
C. Windows Vista Home Basic
D. Windows Vista Ultimate

Answer: A, D

Question: 914
As an experienced technician, you are responsible for Technical Support at certways. A customer
reports that he has sent ten different documents within an hour. However, none of the documents
print correctly. What should be checked first in this situation?

A. If the printer needs a firmware upgrade to print multiple documents at once


B. If the printer needs a memory upgrade to print multiple documents at once
C. If the print spooler service needs to be configured for multi-page printing
D. If the printer needs the queue cleared

Answer: D

Question: 915
As an experienced technician, you are setting up a new system for your customer with multiple
processors and hard disk drives. Refer to the following power specifications. When deciding
which power supply unit to use, what is most important to look for?

A. Hertz
B. Frequency
C. Wattage
D. Amperage

Answer: C

Question: 916
Refer to the following features. Which one is a feature of solid state drives?

A. They have no moving parts and can tolerate vibration.


B. They are susceptible to failure typically caused by strong vibration or rough handling.
C. They have a larger platter than other magnetic devices.

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Exam Name: CompTIA A+ Essentials
Exam Type: CompTIA
Exam Code: 220-701 Total Questions: 916

D. They require more power than other drive types.

Answer: A

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