Training & Development

Towards Building a Learning

Organisation
Its All About Playing An ….

Integrative and Transformational

Role.
Training & Development defined

Training Current Jobs

Development Future Jobs

Objectives
• Improving Organisation Performance
• Enhance Knowledge & Skill levels
Training & Development

Direct link to business strategy

Cost or Investment?
Training Investment Leaders

@ 3.2% of Payroll

Motorola –1% of annual sales

HP – 5% of annual revenue
Focus Areas

• Leadership Development
• Customer Awareness
• Employee involvement /Motivation
• Innovation
• Process improvement
• Change management.
• Cross cultural awareness
Who is responsible?
Training…A Process
Pre-Training

Training

Post Training

‘Training to be effective must be a continuous process’

 The Process Flow….

Training Need
Identification Validate Training A,B,C
(BTNI, MPDP) Needs Analysis

Identify & Classify

Understand Training
Coverage
 The Process Flow….contd…

Select the
Trainer, Discuss Expectations from Pre-Training
Methodology Participants material

Post Training Deliver

Feedback Training
Activity
Pre-training Phase

To determine the relevance of training to the

employee’s job

To ascertain training will make a difference

To link improved job performance to

Organizational goals
Training Delivery…
Task

• Design an Induction Training Program for new

entrants
• What are the 3areas you would suggest are
mandatory coverage
• Objective – Familiarization to the organization
• Duration?
Training Techniques

• Informational Presentation
• Simulation Method –Case Studies/Role
Plays/Games/In-basket exercise
• On the job training
• Sensitivity Training
• Multimedia Training/E-Learning
• Assessment Centers/Development Centers

• 360 Degree feedback/Multi-rater process

Measuring Training Effectiveness –ROI of
Training
ROI is a comparison of benefits to cost expressed as a
percentage of the original investment.

It is a way of finding if the training met its goals to an

extent that justified its cost

• Link to business imperatives: Net sales per employee,

Gross profit per employee
• Clearly set objectives & continuous monitoring
Post Training –Kirk Patrick
Model

2 3 4 5
1

Training Workplace

Reaction & Learning Behavior & Results

Post Training –Kirkpatrick Model

Percentage
Percentage of
of Courses
Courses Evaluated
Evaluated at
at Each
Each
of
of Kirkpatrick’s
Kirkpatrick’s Four
Four Levels
Levels

100% 94%
94%
100%

80%
80%

60%
60%

40% 34%
34%
40%

20% 13%
13%
20%
3%
3%
0%
0%
Level
Level 11 Level
Level 22 Level
Level 33 Level
Level 44

Source:
Source:“Restructuring:
“Restructuring:Results
ResultsFrom
Fromthe
the1996
1996Benchmarking
BenchmarkingForum”
Forum”(ASTD,
(ASTD,1996)
1996)

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
© 1996
1996 ASTD
ASTD
Training Trends….
Training Trends….

Trend 5
A
Advances
dvances in
in technology
technology will
will
revolutionize
revolutionize the
the w
way
ay training
training is
is
delivered.
delivered.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
© 1996
1996 ASTD
ASTD
Training Trends….

Training
Training Time
Time By
By Delivery
Delivery System
System

7%
7%
70%
Traditional
Traditional Classroom
Classroom
70%
Other Self-paced
Other Self-paced
7%
7% Traditional
Traditional CBT
CBT
AT/Interactive
AT/Interactive Classroom
Classroom
Interactive/multimedia
Interactive/multimedia CBT
CBT
5%
5% Televised
Televised distance
distance learning
learning
Other
Other alternative
alternative
4% delivery
4% delivery systems
systems
3%
3% Internet/network
Internet/network
2%
2% distance
distance learning
learning
2%
2% EPSS
EPSS
1%
1%

Source:
Source:“Restructuring:
“Restructuring:Results
ResultsFrom
Fromthe
the1996
1996Benchmarking
BenchmarkingForum”
Forum”(ASTD,
(ASTD,1996)
1996)

ASTD
ASTD --The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Training Trends….

T rend 6
TTraining
raining departm
departments
ents w
will
ill find
find
new
new wway
ayss to
to deliver
deliver services.
services.

AASTD
STD -- TThe
he Top
Top Ten
Ten TTrends
rends CCopyright
opyright ©
© 1996
1996 AAST
STDD
 Training Trends….

Competencies
Competencies For
For The
The Future
Future

 Industry
 Industry or
or corporation
corporation awareness
awareness

 Leadership
 Leadership skills
skills

 Interpersonal-relationship
 Interpersonal-relationship skills
skills

 Technological
 Technological literacy
literacy

 Problem-solving
 Problem-solving skills
skills
continued
continued .. .. ..

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
© 1996
1996 ASTD
ASTD
 Training Trends….

C
Com
ompetencies
petencies For
For TThe
he Future
Future

O
 Organization
rganization understanding
understanding

C
 Contracting
ontracting skills
skills

B
 Buy-in
uy-in and
and advocacy
advocacy skills
skills

C
 Coping
oping skills
skills

A
 Ability
bility to
to see
see the
the big
big picture
picture

SSource:
ource:AST
ASTDD MModels
odelsfor
forHHum
uman
anPerform
Performance
anceIm
Improvem
provemen
ent:t:Ro
Roles,
les,Com
Competencies,
petencies,and utputs(AS
andOOutputs (ASTD
TD, ,1996)
1996)

AASTD
STD -- The
The Top
Top Ten
Ten Trends
Trends CCopyright
opyright ©
© 1996
1996 AASTD
STD
 Training Trends….

Trend 7
Training
Training professionals
professionals will
will focus
focus
more
more on
on interventions
interventions in
in
performance
performance improvement.
improvement.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
© 1996
1996 ASTD
ASTD
Training Trends..

T ren d 9
C
Com
ompanies
panies w
will
ill transform
transform into
into
learning
learning organizations.
organizations.

AAST
STDD -- TThe
he TTop
op TTen
en TTrends
rends CCopyright
opyright ©
© 1996
1996 AAST
STDD
Towards being a Learning Organisation

SSoom
m ee C
C hhaara
raccte
teris
ristic
ticss ooff LL eeaarn
rnin
ingg
OO rg
rgaanniz
izaatio
tionnss
 bbeelie
 lieff th
thaatt ssyysste
temm ss th
thin
inkkin
ingg is
is fu
funnddaam
m eennta
tall
 cclim
 lim aate
te th
thaatt eennccoouura
raggeess,, re
reww aard
rdss,, aanndd
eennhhaanncceess in
inddivivid
iduuaall aanndd ccoolle
llecctiv
tivee leleaarn
rnin
ingg
 ssuurp
 rpris
riseess,, mm is
ista
takkeess,, aanndd fa
failu
ilure
ress vvie
ieww eedd aass
le
leaarn
rnin
ingg ooppppoortu
rtunnitie
itiess
w
 w id
ideely
ly aavvaaila
ilabble
le aacccceessss to
to in
info
form
rm aatio
tionn aanndd
re
ressoouurc
rceess
ccoonntin
tinuueedd .. .. ..

AASSTTDD -- TThhee TToopp TTeenn TTrreennddss CCooppyyrig

righhtt ©© 11999966 AASSTTDD
Towards being a Learning Organisation

SSoom
mee C
Chharacteristics
aracteristics ooff LLearn
earnin
ingg
OOrg
rgan
anizatio
izationnss
 ddesire
 esire fo
forr co
conntin
tinuuou
ouss im
imppro
rovveem
men
entt an
andd
reso
resouurces
rces
 learn
 learnin
ingg in
integrated
tegrated w
with
ith w
woork
rk
 ooppppoortu
 rtunnities
ities fo
forr oopen
pen ddialo
ialogguuee an
andd in
inqu
quiry
iry

AASSTTDD -- TThhee TToopp TTeenn TTre

rennddss CCooppyrig
yrighhtt ©© 11999966 AASSTTDD
Towards being a Learning Organisation

Actions
Actions to
to Support
Support and
and Create
Create aa
Learning
Learning Organization
Organization

Prom
Promote
ote people
people whowho Create
Create forum
forumss to
to Reward
Reward flexibility,
flexibility,
dem onstrate
dem onstrate share
share learnings &&
learnings new
new initiatives and
initiatives and
capacity
capacity to
to learn
learn best
best practices
practices risk taking
risk taking

Change
Change performance
performance Enable
Enable people
people toto take
take
appraisals
appraisals to
to assess
assess responsibility
responsibility for their own
for their own
learning
learning activities and
activities and learning budgets and
learning budgets and
outcom
outcomes es opportunities
opportunities

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
© 1996
1996 ASTD
ASTD
 T rend 10
O
O rg
rgaanniz
izaatio
tionnaall eem
m pphhaassis
is oonn
hhuum
m aann ppeerfo
rform rm aannccee m
m aannaaggeem
m eenntt
ww ill
ill aacccceele
lera
rate
te..

AASSTTDD -- TThhee TToopp TTeenn TTre

rennddss CCooppyyrig
righhtt ©
© 11999966 AASSTTDD
Winning Organisations must move
from being just
Learning Organinsation
to being a
Teaching Organisation….

Leadership Engine, Noel Tichy