Cisco Discovery 2 – Working at a Small-to-Medium Business or ISP (Version 4.

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Chapter 9: Troubleshooting

1. Refer to the exhibit. What are two possible causes for the interface status? (Choose
two.)
a. The loopback address is
not set.
b. The encapsulation type is
mismatched.
c. A cable is not attached to
the interface.
d. Keepalive messages are
not being received.
e. The interface is administratively shut down.
This item references 9.2.3 Troubleshooting Cable and Device Port Errors

2. A network administrator is upgrading a Cisco 1841 router by adding a WIC-2T module

card. Which show command can the administrator use to verify that the module is
correctly recognized by the router?
a. show flash:
b. show version
c. show ip route
d. show startup-configuration
This item references 9.2.2 Troubleshooting Device Hardware and Boot Errors

3. Which two conditions identify issues that are confined to Layer 1? (Choose two.)
a. cables that exceed maximum length
b. encapsulation errors
c. viruses and worms that create excessive broadcast traffic
d. poor termination of cables
e. receiving "line protocol down" messages on the router console
This item references 9.3.1 Review of Layer 3 Functionality and IP Addressing

4. Refer to the exhibit. Which three statements are true about the output of the show ip
interface brief command? (Choose three.)
a. FastEthernet0/0 is functioning correctly.
b. The shutdown command has been applied on Serial0/0.
c. FastEthernet0/0 was configured by the startup-config at bootup.
d. Serial0/0 is experiencing a Layer 1 network problem.
e. FastEthernet0/1 is experiencing a Layer 2 network problem.
f. Because the port is down, Serial0/1 has an IP address that does not show in
the output.
This item references 9.2.3 Troubleshooting Cable and Device Port Errors
5. A network administrator plugs a new PC into a switch port. The LED for that port
changes to solid green. What statement best describes the current status of the port?
a. There is a duplex mismatch error.
b. There is a link fault error. This port is unable to forward frames.

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Cisco Discovery 2 – Working at a Small-to-Medium Business or ISP (Version 4.1)
Chapter 9: Troubleshooting
c. The port is operational and ready to transmit packets.
d. This port has been disabled by management and is unable to forward frames.
e. The flash memory is busy.
This item references 9.1.2 Troubleshooting Methodologies, 9.2.1 Layer 1 and 2 Problems
6. A user is having trouble accessing the Internet. A network administrator begins by
verifying that the IP address of the PC is correctly configured. Next the administrator
pings the default gateway. Based on this information, what type of troubleshooting
method is the administrator employing?
a. top-down
b. bottom-up
c. divide-and-conquer
d. impossible to determine from this information
This item references 9.1.2 Troubleshooting Methodologies

7. A user can access any web page on the Internet but cannot access e-mail. What
troubleshooting method would be most efficient for troubleshooting this issue?
a. top-down
b. bottom-up
c. divide-and-conquer
d. impossible to determine from this information
This item references 9.1.2 Troubleshooting Methodologies

8. Which problem is associated with Layer 4 of the OSI model?

a. A firewall is blocking Telnet packets to a host.
b. A host has an incorrect IP address.
c. A router has no route to a host.
d. A host sent a malformed HTTP request.
This item references 9.5.1 Layer 4 Traffic Filtering Errors

9. An administrator is creating a lab to simulate a WAN connection. During the setup, the
administrator notices that there are different encapsulation types on each end of the
serial connection. At what layer of the OSI model is this problem occurring?
a. Layer 2
b. Layer 4
c. Layer 5
d. Layer 6
This item references 9.2.1 Layer 1 and 2 Problems

10.A PC is able to reach devices that are located both inside and outside the network.
However, when trying to reach an FTP server that is located on the same subnet, the
PC fails to make a connection. The administrator has several other PCs that are located
in the same subnet try a connection to the FTP server and they are successful. Which
troubleshooting tool can be used to determine the problem between the PC and the
FTP server?
a. cable tester
b. digital multimeter
c. protocol analyzer
d. network analyzer

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Cisco Discovery 2 – Working at a Small-to-Medium Business or ISP (Version 4.1)
Chapter 9: Troubleshooting
This item references 9.1.3 Troubleshooting Tools

11.Refer to the exhibit.

Which IP address is
misconfigured and is
causing connectivity
problems between
hosts and servers?
a. HostA
b. HostB
c. Server1
d. Server2
e. R1 Fa0/0
f. R1 Fa0/1
This item references 9.4.2 Dynamic
Routing Errors

12.Refer to the exhibit. Users on the

10.12.10.0/24 network are unable to
access anyone on the 10.10.10.0/24
network. What two problems exist in
the network? (Choose two.)
a. R2 is using a different
version of RIP.
b. R2 has a missing network
statement.
c. R1 has an incorrect
network statement.
d. R3 has an incorrect
network statement.
e. A routing loop is occurring
between all three routers.
This item references 9.4.2 Dynamic
Routing Errors

13. Refer to the exhibit. A network administrator is

in the process of sending a preconfigured text
file to a router. When the administrator pastes
the configuration into the router, an error
message appears. What is the problem with the
IP addressing scheme?

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Cisco Discovery 2 – Working at a Small-to-Medium Business or ISP (Version 4.1)
Chapter 9: Troubleshooting
a. Serial0/0 is configured with a network address.
b. The IP address on FastEthernet0/0 overlaps with the IP on FastEthernet0/1.
c. Serial0/1 is configured with a broadcast address.
d. The IP address on FastEthernet0/0 overlaps with the IP on Serial0/1.
This item references 9.4.1 Layer 3
Routing Issues

14.Refer to the
exhibit. Host H1
on the LAN is not
able to access the
FTP server across
the Internet.
Which two
configuration
statements are
causing this
problem? (Choose
two.)
a. There is
no route to the Internet.
b. The IP address on Fa0/0 is incorrect.
c. The IP address on S0/0/0 is incorrect.
d. The NAT command on the Fa0/0 interface is applied in the wrong direction.
e. The NAT command on the S0/0/0 interface is applied in the wrong direction.
This item references 9.4.3 Certification Study Guide

15.Refer to the exhibit. The PC is

trying to ping router B at
192.168.2.2, but it fails. What is
the problem?
a. The PC is on the wrong subnet.
b. The default gateway on the PC
should be 192.168.1.1.
c. The default gateway should be
192.168.2.2.
d. The DNS server is incorrect.
e. The IP address for Fa0/0 on
router A is incorrect.
This item references 9.4.1 Layer 3 Routing Issues

16.An ISP help desk technician receives a call from a customer who reports that no one at
their business can reach any websites or get their e-mail. After testing the
communication line and finding everything fine, the technician instructs the customer
to run nslookup from the command prompt. What does the technician suspect is
causing the customer's problem?
a. improper IP address configuration on the host
b. hardware failure of the ISR used to connect the customer to the ISP
c. bad cables or connections at the customer site
d. failure of DNS to resolve names to IP addresses
This item references 9.5.2 Troubleshooting Upper Layer Problems

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Chapter 9: Troubleshooting

17.How many usable host addresses does the 192.168.1.0/25 subnet provide?
a. 254
b. 128
c. 127
d. 126
e. 64
f. 62
This item references 9.4.1 Layer 3 Routing Issues

18.A network technician has isolated a problem at the transport layer of the OSI model.
Which question would provide further information about the problem?
a. Do you have a firewall that is configured on your PC?
b. Do you have a link light on your network card?
c. Is your PC configured to obtain addressing information using DHCP?
d. What default gateway address is configured in your TCP/IP settings?
e. Can you ping www.cisco.com?
This item references 9.5.1 Layer 4 Traffic Filtering Errors

19.Refer to the exhibit. Which

statement is true regarding the IP
address configuration?
a. Interfaces Fa0/0 and
Fa0/1 can be in the same
subnet.
b. Interface Fa0/0 and
NetworkA can be in the same subnet.
c. Interface Fa0/0 and NetworkB can be in the same subnet.
d. Interface Fa0/1 and NetworkB can be in the same subnet.
This item references 9.4.2 Dynamic Routing Errors

20.Hosts on two separate subnets cannot communicate. The network administrator

suspects a missing route in one of the routing tables. Which three commands can be
used to help troubleshoot Layer 3 connectivity issues? (Choose three.)
a. ping
b. show arp
c. traceroute
d. show ip route
e. show controllers
f. show cdp neighbor
This item references 9.4.1 Layer 3 Routing Issues

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