QM001

Difference Between Quality Assurance And

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Quality Control

February 2011

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The summary of discussions at QualityGurus.com
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 QM001

Difference Between Quality Assurance And Quality Control

The summary of discussions at QualityGurus.com

February 2011

What is the difference between Quality Assurance • Quality Control is the process involved within
and Quality Control? the system to ensure job management, compe-
E tence and performance during the manufacturing
of the the product or service to ensure it meets the

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quality plan as designed.
ISO 9000 Definitions 1
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• Quality Control : “A part of quality management
focused on fulfilling quality requirements”.
• Quality Control
• Quality Assurance : “A part of quality manage-

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ment focused on providing confidence that quality – What: The activities or techniques used to
requirements will be fulfilled.” achieve and maintain the product quality,
process and service.
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us – How: Finding & eliminating causes of qual-
ity problems through tools & equipment so
that customer’s requirements are continu-
Other Definitions 2 ally met.
• Quality Assurance is defined as “All the planned • Quality Assurance
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and systematic activities implemented within the
quality system that can be demonstrated to pro- – What: Prevention of quality problems
vide confidence that a product or service will ful- through planned and systematic activities in-
fill requirements for quality”. cluding documentation.
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• Quality Control is defined as “The operational – How: Establish a good quality management
techniques and activities used to fulfill require- system and the assessment of its adequacy &
ments for quality”. conformance audit of the operation system
& the review of the system itself.
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• Quality Assurance is fundamentally focused on • Quality Control just measures and determines
planning and documenting those processes to as-
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the quality level of products or services. It is a

sure quality including things such as quality plans process itself.
and inspection and test plans
• Quality Assurance is a complete system to as-
• Quality Control on the other hand is the phys- sure the quality of products or services. It is not
ical verification that the product conforms to only a process, but a complete system including
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these planned arrangements by inspection, mea- also control. It is a way of management.

surement etc
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Every body doing his
best is not the answer.
It is first necessary E Quality Control Quality Assurance
that people know what Product Process
to do. ~Out of the • Quality Assurance is a system for evaluating
Reactive Pro-active
Crisis (W.Edwards performance, service, of the quality of a prod-
uct against a system,standard or specified require- Line Function Staff Function
Deming)
ment for customers. Find the defects Prevent the defects

1
Walk through Quality Audit
ISO 9000:2005 Quality Management Systems - Fundamentals and
Vocabulary Testing Defining Process
2
http://www.qualitygurus.com/courses/mod/forum/discuss.php?d
Inspection Selection of tools
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