SRS for Daewoo Terminal Reservation

sytstem

Name:
1.Agha Ali Raza
2.Ahsan Ijaz

Roll no:
1.FA08-Bcs-02
2.FA08-BCS-06

Submitted to:
Mam Sobia Zaheer

12 April 2011

COMPUTER SCIENCE DEPARTMENT

COMSATS Institute Of Science And Technology

Table Of Contents:
1.Introduction
A.Purpose
Seat reservation
Goods
B.Scope

2.Overall Description

3.Funtional Req.

4.Non. functional Req.

Purpose:-
 Security And Safety

Sammi Daewoo assures its passengers a safe & secure

journey. For this purpose a separate Security Department is working with
highly professional staff. Almost all staff members are Ex-Army officials.
The best way to ensure the most reliable security is to put the best possible
candidate for the job in the position. That's why the Security Department
uses an extensive screening process when hiring and continues with
intensive candidate evaluation for specific jobs.
The Security Department is committed to deliver quality security services to
our passengers through defined procedures and measures. We have
formalized and automated systems that enable us for effective and efficient
results.
Some of the security & safety measures followed are:
● Life insurance of each passenger.
● A team of skilled guards at all terminals.
● Deputation of alert armed guard in the bus.
● Security checking of passengers at boarding time.
● Lost & Found department for the security of luggage.
● Movie capturing of all passengers before the departure
● Before boarding, carry-on baggage of each passenger is checked.

Trained crew

Quality service can be provided by quality conscious people. The only way
to maintain the level of quality of our service is to engage the best possible
human resources. For this purpose company has a defined procedure of
human resource intake. Especially the crew is selected after an extensive
screening process and continues with intensive training programs. The
training & development department designs and arranges these training
programs. These training programs are specially designed by keeping in
view the job responsibilities of each role. Each person inducted in the
company has to be passed through these programs prior to join the duty.
Apart from these orientation programs, department also arranges refresher
courses and other professional development programs.
Also customized training programs are arranged by each department to
enhance the capabilities of its employee in specific fields. Training
programs, for the Crew, are necessary in this regard. On job trainings and
refresher courses are held for drivers, hostesses and guards by their
departments.
Our commitment to excellence requires trained human resource. Our
training programs, especially for crew, reflect the quality consciousness of
the Company. As a result, the crew consists of a courteous hostess, a
driver equipped with modern techniques and a disciplined guard.

Cargo Service
As a byproduct of intercity and Sub-Urban Bus Operations, our
Cargo Service is going hand in hand since beginning. Our Cargo Setups
adjacent to all terminals are functioning 24/7 providing safe and speedy
dispatch and delivery of cargo consignments to our clients. Our Cargo
Volume is increasing more rapidly than the expansions of our bus
operations, and we are opening more and more Pick up Points in main
cities to facilitate our clients more effectively.
Though our secure and speedy Cargo Service is available in all of our
setups where buses are being operated. However recently we have started
more Cargo Collection Points in different cities like:
Lahore
1. Railway Station: Sammi Daewoo City Bus Terminal, Allama Iqbal Road,
Near Railway Station Lahore.
Ph: 042-6362007
Rawalpindi/Islamabad
1. Chandani Chowk: Shop # 01 & 02, Al-Bilal Plaza, 50-C-Block,
Chandani Chowk, Rawalpindi.
Ph: (051-4421860 / 4422621)
Faisalabad
1-People's Colony: Chen One Road, People’s Colony # 1, Faisalabad
Ph: 041-8555509

Scope:-
Our interface can be access from any where around the
country.Advance reservation starts 48 hours before the departure till half an
hour before.In case of reservation of less than 4 seats, the reservation
remains active till fifteen minutes before the departure. All reservations are
cancelled after this time (i.e. fifteen minutes before the departure). In case
of more seats, a grace period is specified for the purchase of tickets, after
which the reservation is cancelled.
Launch a complaint to Sammi Daewoo i.e.:
1. At terminal, write your complaint with complete address and contact
numbers in the Complaint / Suggestion Book placed in passenger lounge
or near ticketing office. You can also demand Complaint / Suggestion Book
from the staff on duty in Terminal Office.
2. During travel in our bus, ask for Complaint / Suggestion Book from
Hostess / Steward and write the complaint in clarity with complete address
and contact numbers.
3. Contact Complaints Department through email address written in
‘Contact Us’ section on this website.
4. Send your written complaint by Post or Fax written on some Letter Head
or Proper Document having all necessary particulars i.e. address, contact
number etc. Letter having improper identification and incomplete particulars
will not be treated as registered complaint and will not be inquired.

Overall description:-
In this project we try to do the following things.
1. That project is user friendly website in that website user can see the
seats availability.
2. User can order the seats online.For this visa and master card accept
for online.
3. The user can see the fares of all the cities.
4. The regular user s of website should provide an username and
password.
5. User can order cargo ssytem.
6. Payment system should be easier.