FINAL PROJECT 10T3 Formal Proposal, Presentation and Role-play

YP 001 BUSINESS COMMUNICATION & INTERPERSONAL SKILLS

Lily Manoharan

Final Project

Target audience : Senior Management of Phoenix Electronics

Background: Phoenix Electronics has been a family-run electronic store that has
gained great success in small towns and cities in Indonesia for the past 20 years,
due to honest and positive service it provides the community. However, as
bigger players come into the growing towns and cities, Phoenix Electronics need
to re-structure to stay innovative, creative and competitive with bigger stores.

You are consultants hired by the founder of the company to propose the new
structure and how to implement. One month ago you have already presented the
proposal and received approval to implement the re-structuring.

Tasks of final project:

1. Submit written formal proposal

– Maximum 20 pages

– Written version to be submitted before the oral group presentation

– Components (see definition of proposal file):

- Title page
- Introduction
- Body
- Conclusion
– Please clearly lay out the changes in the organization chart (before
and after) showing how some staff have new supervisors and some
 staff have new responsibilities including supervising. Those with
changed responsibilities include family members of the founder.

2. Conduct verbal presentation

– This is a follow up meeting since the proposal has been implemented.
Give a short recap of the proposal.

– Report on Conflicts and Challenges due to the changes and how you
helped resolve the conflicts. Please give examples of the conflicts and
challenges that came from:

o Few staff are not happy with the changes and new supervisors

o Few new supervisors are concerned by new responsibilities and

reaction of other staff

o Hurt feelings of family members whose roles have been

changed

– Also present the solutions you designed and implemented, including

how you coached the new supervisors to manage these conflicts and
challenges, to set goals. Report as well as the progress due to such
solutions.

3. Role-play one effective conflict management meeting between one HR

consultant and one unhappy family member; Showing the consultant
using conflict prevention techniques such as:

7-step model

‘I’ statements

Managing expectations

Focusing on others first

Guidelines:

– Every group member speaks before Q&A; One or more can present
the recap of proposal, one or more can present the conflicts and
solutions, at least two need to do the role play.

– Powerpoint Presentation in English

– English (with some Bahasa Indonesia if needed) for presenting

 – Each group : 20-25 minutes including Question & Answer session
(Q&A)

– No video

– Props allowed

– Submit Handouts

– Powerpoint presentation final hard copy to be submitted right

before the group make the verbal group presentation

– Remember what is my audience’s needs, wants and interests and

concerns !

1. Avoid going into too many details. Do keep in mind : if you

are the audience, what do you want to know so that you can
make a decision ?

2. Does your plan answers the who, what, where, when and
why questions ?

– Refer to notes, syllabus, reference for more information on

business proposal writing

Other Information:

– Date, time and venue : (TBA by Scheduling Office)

– Draw for order of appearance

RULES AND REGULATIONS

– No late submission

– No substitute assignment

– Incorrect use of grammar will not reduce your points, although the
correct use of grammar will receive extra points.