Leena S.

Joseph
Cell: 9870283407
Res :95250-2342576 E-Mail: ljsp99@gmail.com
l_jsp2002@yahoo.co.in

Seeking middle level assignments in Customer Service & Banking, Back Office
Operations, General Administration & Training with an organisation of repute.

Professional Profile

1 Over 11 years of experience in Banking-Front office and Back office operations, Sales and
Service, Team Management & General Administration.

2 Working currently with ICICI Bank Ltd as Manager Grade-I

3 Resourceful at maintaining excellent relations, ensuring quality and service norms.
4 Well versed in managing, motivating and leading teams for running successful business
process operations with proven ability of achieving service delivery/process and product
targets.
5 Proficient at managing process operations & experience of developing procedures, service
standards for business excellence.
6 Excellent interpersonal, communication and organizational skills with proven abilities in team
management.
Core Competencies

Sales and Servicing Team Management Training & Development

Back Office Operations General Administration
Career Highlights

Since May’07 till date with ICICI Bank Ltd as Manager

Key Result Areas
1. Functioning Branch Service Manager for Vasai branch
2. Have successfully marketed the banks products such as Fixed deposits, Gold coins and
cross selling of Life /General Insurance, Mutual Funds and have achieved deposit as well
as fee targets.
3. Mobilized deposits for the bank by new account openings as well as enhancing existing
relationships.
4. Handling transaction verifications, and also in charge of Loan / Overdrafts against fixed
deposits and Lockers for the branch.
5. Handling different aspects of audit for the branch
6. On the job training and guidance to subordinates.

September’04 to April’07 with ICICI Bank Ltd as Asst. Manager

Key Result Areas
1. Responsible for handling Anywhere transactions of Inward Clearing as well as High
Value clearing and spearheading a team of 11 officers.
2. Monitored at par clearing activities of cheques drawn on Mumbai by account holders of
branches across India, co-coordinating with the branches for funding of accounts,
3. Handling clearing of special instruments eg. I-Pay cheques, CBSS and Foreign DDs.
4. Scrutiny of cheques, verification of return memos, tallying of MICR/HV zones.
5. Effectively handled Anywhere transaction volumes as high as 20000 cheques.
6. Provided on job training to new joinees.
 7. Worked effectively towards minimizing financial risk.
8. Actively participated in implementation of Five-S ( concept of filing / arrangement of
documents required for banking ) .

May’98 to August’04 with ICICI Bank Ltd as Junior Officer

Key Result Areas

1. Have handled customer query desk, back office operations and other retail banking
activities.
2. Verification of cash and transaction vouchers.
3. Have guided customers in investing in many of the bank’s products.
4. Have being in charge of cost reduction for Vasai branch.
5. Have been the Main Cash officer while in Nariman Point branch, monitoring cash
requirements of all Mumbai branches as well as major clients like LIC, Thomas Cook and
placing required cash indent from RBI.
6. Managed daily cash for the branch as well as its extension counters
7. Have handled dividend / interest warrants processing and reconciliation, while in
merchant banking.
8. Have handled public issues for companies and preparation of final certificate for public
issues when in merchant banking

January’98 to May’98- CITIL-Citicorp as Junior Processing Officer

1. Handled reconciliation statement pertaining to interest/dividend warrants for various

companies.
2. Co-ordinating with vendors, processing banks etc

October’97 to April’98- MCS Ltd as Mgmt Trainee

Handled complaints of bondholders for ICICI Ltd.

Academic and Professional Qualifications

1. Obtained post-graduation in May’97 from Mumbai University with 52.25%.

2. Obtained graduation in May’95 from Mumbai University with 63.14%
3. Have cleared ICWAI-Inter in Jun’95.
4. Have cleared JAIIB in the year 2002.
5. Have obtained certificate course in computers from BITS

IT Skills: Well Conversant with MS-Office

Memberships
Associate member of Indian Institute of Bankers.

Personal Details

Address : C-205 ,K T Classic, Sai Nagar ,Vasai-West,Thane-401202

Date of Birth : 5th January 1975

Languages Known: English, Hindi, Marathi, and Malayalam