ReadyConnect

EY’s global audio conferencing service

What is ReadyConnect?

ReadyConnect is the firm’s global teleconferencing service that provides

on-demand,
on demand, reservationless audio conferencing, allowing you to
conveniently set up, conduct and participate in conference calls.
Participants use country specific access numbers to dial into conference
calls.

A service of Act Conferencing, Inc., ReadyConnect includes local access

numbers,
u be s, secu
securee passcodes, and
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audio
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quality.
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Global reservationless service

Deployment/provisioning policies and procedures are country specific.

Service is invoiced in-country.
in country. The audio conferencing website is global
and inclusive of all countries.

Scope of Service/Accessibility - Access to the service is available

via local, in-country toll or toll free numbers. Currently this provides 73
access points and we continue to work with the vendor to expand
these further.

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Features

► Hosts (chairpersons) and guests (participants) use local access

numbers, specific to their country or region, to connect to a call.

► Using a global bridge linking platform, multiple ’local’ conference

bridges are connected to act as a single world-wide conference
bridge As a result,
bridge. result placing a call is “local”
local”, resulting in a significant
cost savings and better audio quality.

► Passcodes, known as PINs,

Passcodes PINs are eight digits to provide greater security
and more flexibility, as new accounts are added.

► Only
y one p
person can dial in using
g the chairperson
p passcode.
p

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Pricing

Two components to the cost of the call:

► Bridge cost - per minute per person, charged to the host/chairperson

► Access costs:
► Local – No toll charges
► Long distance – Toll charge paid by local office policy or
originators calling plan
► Toll Free – Toll charge, charged to the chairperson

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Setting up a call

To conduct a conference call, inform all participants of the conference

date and time, and distribute the participant passcode and dial-in
numbers Your participants then dial the conference telephone number
numbers.
provided and enter the participant passcode, when prompted.
Participants enter the conference automatically.

The conference is activated as soon as you enter your chairperson

passcode. (Please note: As chair, if you are the first person to enter the
call, you will hear silence until a participant joins.)

For security reasons, only one person can dial in using the chairperson
passcode. You should never share your chairperson passcode in an
online invitation or any email correspondence.

Page 6 ReadyConnect
Keypad features

ReadyConnect features are designed for ease of use, convenience and

functionality.

► All features are available to the chairperson.

► Options available to participants are:

► Self-Mute
► Gain Control
► Operator
O Assistance
A i

Page 7 ReadyConnect
Keypad features – At the start of a call

Options Menu, press ** - Allows the chair access to the Options Menu
during the conference.

Dialout, press *#1 - Enter the participant’s ten-digit phone number (as
chairperson, you do not need to dial a 1 before making long distance calls).

Join chairperson and participant to conference, press *1.

To disconnect the line, press *2.

2.

Roll Call, press *#3 - When the chair selects this option, a recorded
message plays back the names of all current participants. (You may need to
request that this option be activated.)

For number of current participants, press *#8.

Page 8 ReadyConnect
Keypad features – During a call

Start Recording, press *#2, then select option 1.

Stop Recording, press *#2.

During the playback of your recorded conference, you have the following options:

Fast Forward Press 3#

Rewind Press 1#
Pause/Resume Press 5#
Skip Backward Press 4#
Skip Ahead Press 6#
Normal Playback Press 2#

Conference Lock/Unlock, press *#4 - As a security precaution, the chair can lock any
conference call.

To mute your own line

line, press *4
4.

To activate Presentation Mode, press *#5 (all participants are muted).

NOTE: All keypad options work as a toggle. To undo any of these options, repeat the same
steps and it will reverse the process.

Page 9 ReadyConnect
Keypad features – At the end of a call

Conference Continuation, press *#9

As the chair, if you leave the conference and would like the call to
continue, press *#9. The conference ends when the last participant
disconnects from the call.

Conference End, press ###

The chairperson can ensure that the conference is ended by pressing
###. All lines are immediately disconnected.

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Security guidelines

► Never publish your chairperson passcode in a Notes Calendar

invitation or any correspondence.

► If you are chairing a one-time call that is highly confidential, consider

using an operator-assisted (reservation) call
call.

► As an alternative, contact ACT Conferencing to request the use of a

“one
one time only”
only passcode set.
set

Page 11 ReadyConnect
Security features

Roll Call, press* # 3.

This feature will announce all participants’ names, if they were
recorded
d d during
d i the h di
dial-in
l i iinitiation.
ii i (D
(Depending
di on your country’s
’
setting, you may need to request this option be activated.)

Lock/Unlock Conference, press * # 4.

Once the call is locked no additional participants can join.

Broadcast mode (Mute All), press * # 5.

Chairperson mutes all participants.

Disconnect all lines, press ###.

To ensure that the conference call has ended invoke this feature to
i
immediately
di t l di
disconnectt allll lilines.

Page 12 ReadyConnect
FAQs

As the chairperson, how do I set up a call with global participants who may
use different conference numbers?

As the chair you can include the country numbers of your participants in you
Notes Calendar invitation along with your participant passcode. If you have
recurring
g meetings,
g , yyou can set up
p this information one time. To do so,, from the
Calendar view, the More drop-down and select Preferences. Navigating the
tabs, select Calendar & To Do > Display > Entries. In the Conference Call
Information text block, enter your calling information and click OK. The
information will automatically display each time each time you create a new
calendar invitation.

If you have wide participation

participation, across several countries
countries, you can attach a PDF of
the Global Directory. Ultimately it is the responsibility of participants to know and
use the appropriate access numbers for the countries from which they will be
calling.

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FAQs

Is there a minimum or maximum number of people that can join a

call?

As the chair you should use ReadyConnect for calls with six or more
people. The system can support up to 50 participants before
experiencing possible degradation. To be cost-effective, for calls with
less than six people (including the chair), you should use the Conference
feature available from your EY/Comm system.

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Resources

Where can I find more information on ReadyConnect?

For a complete list of access numbers, printable e-card, best practices,

FAQs and more, visit the ReadyConnect product page
[http://techref.ey.net/readyconnect].

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