CAROL KOLSTER

60 West Hanover Avenue, Morris Plains, New Jersey 07950

Phone: 201.400.5697
E-mail: cmanning1015@yahoo.com

Qualifications Summary

Highly competent, motivated, and accomplished senior executive offering 15+ year
s of extensive service delivery experience, equipped with immeasurable success i
n increasing corporate sales and revenue. Show competency in deploying logistics
and transportation solutions for complex global customers to address specific n
eeds. Offer high-caliber qualifications in establishing business processes and p
rograms to improve efficiency and productivity while reducing costs. Demonstrate
in-depth knowledge in developing and implementing effective sales and marketing
strategies and plans for Fortune 500 companies. Accustomed to working with dive
rse people, adapting to cultures, and providing innovative solutions. Proven eff
ectiveness in coping within a fast-paced and challenging environment while juggl
ing multiple priorities.

Core Competencies
- Supply Chain Logistics and Transportation
- Project Service Delivery
- Marketing Campaigns and Promotions
- Business Management and Operations
- Consultative Selling / Lead Generation
- Outstanding Clients Relations
- Superior Interpersonal and Presentation Skills
- Profit and Loss Projections
- Problem Resolution and Decision Making
- Leadership, Training, and Team Building

Professional Experience
AP MOELLER GROUP OF COMPANIES
Comprised of worldwide container services, logistics, and forwarding solutions,
and terminal activities under the brand names: Maersk Line, Safmarine and DAMCO
(formerly Maersk Logistics).
SAFMARINE, INC. - MADISON, NJ: 2009–PRESENT
An international liner shipping company, which serves customers in more than 130
countries with a fleet of 40 vessels and 60,000 containers.
Director–National Sales Management and Business Development 2009–Present
Direct and coordinate daily operational aspects of the assigned territory toward
fulfillment of target revenue / volume, customer, and service goals. Spearhead,
mentor, and develop the North American sales team and sales management to devel
op their competencies and achieve maximum performance level. Administer organiza
tion's financial and budget activities to fund operations, maximize investments,
and increase efficiency. Perform sales forecasting and strategic planning to en
sure the sale and profitability of products and services while analyzing busines
s developments and monitoring market trends. Adhere strict compliance with appli
cable federal, state, and local laws and regulations.
Notable Contributions:
- Conceptualized innovative marketing plan to effectively promote products
and services
- Significantly increased utilization of e-commerce tools by customers
- Worked collaboratively with senior management professionals to maximize
service efficiency and increase profitable / preferred cargo; developed cost sav
ing initiatives to boost yields
- Served as a liaison between Sales Manager, General Manager-Finance and S
enior Executive on annual budget assignments, with foreign agents as required
- Instituted, implemented, and interpreted organizational goals, policies,
and procedures and developed key metrics to assess operational performance
- Established targets for each sales representative covering aspects, such
as volume sales leads and e-commerce
- Monitored sales representative daily activities and forecasted in Custom
er Relationship Management (CRM)

MAERSK INC. - MADISON, NJ: 1994–2009

One of the leading liner shipping companies in the world, serving customers glob
ally.
General Manager, Yield Market and Strategy 2008–2009
Provided expert oversight to regional allocations while ensuring yields and volu
mes are in line with business strategies and Key Performance Indicator (KPI) for
North America. Fostered a positive working environment to develop high team mor
ale toward achievement of corporate goals and initiatives.
Notable Contribution:
- Optimized the yield management for the Ocean Transportation Intermediari
es (OTI) region by innovating and implementing effective pricing strategies towa
rd fulfillment of organizational goals and objectives

Key Client Manager 2007–2008

Built strong, value-driven, and profitable long-term relationship with key clien
t, Procter and Gamble, to address their needs and provide total satisfaction. De
livered volume and yield targets while remaining focused on developing winning c
ustomer value propositions and relationship building. Oversaw client relationshi
p with key client that contributes $40M to the organization and addressed operat
ional related issues in a timely manner. Supported the client’s strategic goals and
created monthly Key Performance Indicator reports to measure profitability and g
oal achievement.
Notable Contributions:
- Instrumental in developing a compelling, sustainable, mutually beneficia
l integrated service offerings consistent with business unit strategies
- Recognized as the focal point of contact for the key client and engaged
the organization as required to deliver products sold to the client

Business Development Director, Global Key Clients 2006–2007

Displayed unsurpassed leadership and expertise related to profitability / new bu
siness development. Established core targets and measurements for regional Key P
erformance Indicators (KPIs). Regularly interacted with both internal and extern
al partners, suppliers, and customers to explore business opportunities and impl
ement business plan. Expertly managed the regional performance to meet and excee
d budgets and profitability.
Notable Contribution:
- Initiated the development of profitability and revenue improvement initi
atives based on organizational needs and requirements

Marketing Manager, DAMCO (formerly Maersk Logistics) 2002 –2006

Supervised a team responsible for the compilation and reporting of business anal
ytics, which included product performance and KPI reports for North America. Pre
sided over product and sales management to complete business reporting requireme
nts ensuring fast and efficient access to business critical information in manag
ing a logistics business. Assumed full responsibility in all facets of supply ch
ain management pricing to ensure the implementation of a competitive package. Re
viewed the origin sourcing requirements and destination locations for key custom
ers on global bids.
Notable Contribution:
- Formulated information management strategies and executed on those strat
egies for Maersk logistics products and commercial activities

Trade Manager, Pacific Services 1998–2002

Utilized exemplary leadership and management skills in financial, operational, a
nd commercial optimization of routes between Pacific-Rim and North America. Empl
oyed long- and short-term strategy as well as managed projects within route scop
e in close liaison with senior management.
Notable Contribution:
- Pivotal in developing close relationships with sales organization to ens
ure the highest yields, utilization, and services with the lowest cost to the co
mpany

Pricing Analyst (Pacific Services) and Rate Analyst 1994–1998

Adhered strict compliance with all regulations and federal regulatory agencies p
ertaining to the filing, publishing, and application of tariff rules, terms, con
ditions and rates. Assessed weekly profit and loss reports to ensure all freight
is profitable and is moving with the best carriers available. Rendered assistan
ce to the Trade Manager in producing regular reports and interfaced with oversea
s colleagues in developing new business by means of “push/pull†sales efforts as well as
to address all customer-service issues.
Notable Contribution:
- Pivotal in soliciting new and profitable business for the company as wel
l as in ensuring timely retrieval, quotation and filing of rates for internal an
d external customers to provide total satisfaction

Education
BACHELOR OF ARTS IN COMMUNICATIONS - Susquehanna University, Selinsgrove PA: 198
8–1992
Professional Training
Attended Professional Excel Classes, In-house Leadership Training Courses, and M
anagement Classes

Technical Proficiency
Microsoft Office Suite: Excel, Word, Outlook, and Access including Lotus Notes a
nd SAP