Professional Summary:

 Around Eleven years of total IT industry experiences in software design, development, integration, testing and
implementation of various Software packages.
 Strong analysis and database design skills using Object Oriented methodologies, worked extensively on CRM
Siebel packages, Actuate Reports and as well as Client Sever based technologies using VB6, Oracle, XML.
 Knowledge of UML, AutoCAD, Oracle Business Intelligence and Middleware technologies.
 Have extensive experience in SEI - CMMi Level 5 and ISO9001:2000 quality standards and processes.
 Overseas experiences of Western, European & Asia Pacific countries.
Technical Summary:
 Around Ten years and seven months of excellent experience in integration, design, testing, configuration and
deployment of CRM Siebel 8.0/7.8/7.7/7.5.x/7.0.x/2000/5.0/4.0 applications with 5 full lifecycles.
 CRM Siebel experiences in Banking, Telecom, Life Sciences, Industrial, Consumer goods, Financial and Health
Care domains.
Educational Qualifications:
B.E. (Mechanical Engg.)
D.E.M. (Dip. in Enterprise Mgmt)
Technical Skills:
CRM Siebel 8.0/7.8/7.7/7.5.x/7.0.x/6.3/6.0/5.5/4.0,
Siebel EAI (Business Services, VBC, XML, HTTP Adapter),
Workflows, eScripts, Product Administration, EIM, Assignment Manager,
Smart Scripts, Siebel Server Administration, Pricing, VB Script,
Siebel Modules (Call Center, Sales, Service, Field Service, ePharma, Automotive,
eService, Marketing, eConsumer, eEnergy, eFinance, eCommunications)
Programming JavaScript, VBScript, C, JSP, XML ver1.0, eScript, XSL, XSLT
Languages Visual Basic ver5.0/6.0, Developer 2000, HTML, SQL
Content Documentum
Management
Database Oracle8i/9i/10g, MS Access7.0/2.0, FoxPro2.5 for Windows, Oracle7.x/8.x,
MSSQL server
O/S Win NT4.0, Win 95/98/2000, UNIX, Win XP, MS DOS, MS Win3.1
Web Server IIS ver5.0
Middleware Tibco ver4.1, Vitria ver3.1, IBM MQSeries
Technologies
Tools Siebel Tools, EXcelon Stylus Studio ver3.0, Rational Clear Quest, AutoCAD (R-13),
PVCS, iPlan, MS Visio 2003, QTP ver6.0, Test Director, RPM ver7.1.1.2, MS
Project Plan 2003, TOAD, SQL developer, IBM Web Sphere MQ, XML Spy, IBM
ReposiTool ver7.8.2, Rational Clear Case, IBM Ascendant ERP Toolset, Remedy,
Rational Requisite Pro, Actuate Reporting suite ver3.2/4.0/6.0,
IBM Siebel Estimating model ver2.4, Quality Center ver9.2(Mercury, HP)
Professional Experience:
Oct06-Till date
S r Si e b e l C o n s u l t a n t / P r o j e c t M a n a g e r / T e c h n i c a l L e a d
Client: Eli Lilly Inc., USA May.09 - Till date
Project: TLAC Upgrade - Siebel ePharma Application (Life Sciences)
As an Offshore Technical Manager/Integration Team Lead, my responsibility includes:
 Participate in the knowledge sharing sessions with the end client design team, business analysts, development
team, business process leaders, and other project stake holders to gather the complete functionality requirements
on the business needs for the upgrade newer releases.
 Responsible for planning and performing the upgrade tasks activities to move the current Siebel7.5 application to
Siebel8.0 application in coordination with Geo and end customer stake holders.
 Participate in support of creation of high level and functional design documentation and estimates for any change
requests and new requirements.
 Creating and reviewing the detailed technical design documentations.
 Responsible for weekly status meetings and reporting on the offshore upgrade and design progression to the Geo
management team to evaluate the overall progress and health of the project milestones.
 Participating in IBM quality related, Lilly university training course and activities to ensure Lilly TLAC project
delivery excellence from GDC.
 Responsible for interviewing the offshore proposed resources for confirming into the GDC team.
 Responsible for task planning, allocation, review and coordination with the offshore team members on various
tracks of the Siebel application and Interfaces on GDC project team deliverables.
 Responsible for design, build and unit test work on Interfaces, Data Conversion and on Configuration Products,
Fulfillment tracks.
Environment: 10 members team using Siebel 7client ver7.5.3, 8client ver8.0.0.6 (Siebel ePharma), Siebel Tools
ver7.5, ver8.0, IBM Siebel Estimating model ver2.4, MS Project 2003, MS Visio 2003, HP Quality Center ver9.2, RPM
ver7.1.1.2, Oracle 10g, and Win XP.
Client: Hughes Telematics Inc., USA May.08 - Apr.09
Project: Siebel Automotive Application
As a Project Manager/Project Lead/Technical Manager, I was involved in:
 Responsible for weekly status reporting on the Offshore design and build progression to the client program
management team to evaluate the overall progress and health of the project milestones.
 Responsible for task planning, allocation and coordination with the offshore team members on various tracks of
the Siebel application.
 Responsible for preparing the technical design documents, and construction of few tracks.
 Involving in analyzing the functional requirements.
 Participated in the knowledge sharing sessions with the Client design team, business analysts, development team,
business process leaders, and other project stake holders to gather the complete functionality requirements on
the business needs for the newer releases.
 Prepare, update and notify the consolidated component views percentage sheet.
 Coordinating the connectivity and access issues for the GDC project team for HTI environment, tools,
applications, share point access for enhancing the productivity, optimum utilization for the project team
deliveries.
 Responsible for consolidating GDC time sheets and send to client and management team on weekly basis.
 Creating and reviewing the configuration review plan document for various tracks.
 Responsible for HTI Siebel server administration tasks.
 Participating in IBM Quality related activities and trainings to ensure HTI project delivery excellence from GDC.
 Participating in the preparation of project PMR documentation and review meetings.
 Detailed technical design documentation and build work on Activities, Contacts tracks.
 Participating in the Quality Center defect status review meetings and update the defect status/assignment
accordingly in QC.
 Involving in allocation and coordination of GDC project team deliverable on bug fixes tasks.
 Involved and made corrections for GDC resources on ILC clocking hours, revised time sheets to match for
generating new Brio reports.
 Prepared and updated the GDC QC defect tracking sheet for bug closure.
 Remote Desktop Connection testing and setup.
 Tested the environment and applications for access in the GDC developer’s machines.
 Setup the process for development work during the Server downtime period in this week.
 Database extract and local initialization to start with development work.
 Working on configuration on minor defects/change request/enhancements from the Interface/Config team
request and checked into server.
 Installed and configured the Siebel Subversion control software on all GDC developer's virtual machines, and
tested successfully.
 Configured the business component, applets, scripting, pick list, symbolic strings, fields and views for Contacts
and Activities tracks and checked into the server for Client demo.
 Prepared the HTI GDC project status reports to management.
 Interviewed and engaged the new resources for EIM and Config replacement into the project overview and
knowledge transfer sessions.
 Prepared the methodology for HTI GDC resources - Remote working facility.
 Configured and tested successfully the SRF Replacement exercise on HTI Siebel App and Web development
servers.
 Prepared and initiated discussions on the Issue log sheet with respective Business Analyst.
 Worked on and updated the HTI Component Status sheet on required basis.
 Prepared and worked on the GDC IBM quality chart action items namely Estimation, Reviews and also completed
with QPACE Levels 1, 2 and 3 certifications.
 Tested and explored with Quality Center connectivity and process.
 Tested the virtual machines environment for GDC Siebel testing team and updated to Onsite team on the needs.
 Worked on evaluation of custom Siebel Estimation tool and took a KT session to GDC team to use for Quality
related needs.
 Participating in the Weekly status meeting on GDC development progress with the Account team.
 Working on Siebel Admin tasks: extending the custom Table columns, created LOVs across all
tracks/objects as required by the GDC team.
 Responsible for coordinating with system and functional testing team of the Siebel automotive application.
 Conducting daily review and update meeting with GDC team on project enhancement deliverables update, project
environment needs, bug fixes progress and issues.
Environment: 28 members team using Siebel 8 client ver8.0.0.5 (Siebel Automotive), Siebel Tools ver8.0, IBM
Siebel Estimating ver2.4, MS Project Plan, HP Quality Center, RPM ver7.1.1.2, Tortoise SVN, Oracle 10g, Win XP.
Client: Ricoh Europe BV, The Netherlands May.07 - Apr.08
Project: Siebel Service and Sales Application
As a Transition Lead/Associate Project Manager/Solution Architect, I was involved in:
 Involved in the due-diligence phase of the project to gather the complete information on all the sections of the
application, analyzed the existing system architecture and business functionalities in correlation with the existing
Ricoh Siebel application.
 Gathered and analyzed in-scope requirements, SOW from the Client and document the planning, development
and release strategy.
 Worked on Project planning, Effort estimation and Staffing.
 Responsible for review the project documents from Customer and involve in meetings and decision making on
milestone planning, releases on the deliverables.
 Worked on effort estimation, timeframes and planning for Pricing, Order management, Interfaces and few other
sections.
 Participated in the knowledge sharing sessions with the existing system team and with Ricoh business and
project team to gather the complete functionality and enhancement requirements for their business needs for
the newer release.
 Involved in support of review the technical design, build and unit test of Release4 application based on the
functional and solution definition documents created by the existing system integrator team.
 Setup connectivity between IBM offices and RFG application environment and also new development
environment for Release4.
 Responsible for transitioning of the knowledge about the current application to the offshore team on various
areas.
 Worked on Siebel ePricer to implement the pricing functionalities in Siebel SFA/SMART.
 Worked on analyses of defects generated from the existing application.
 Responsible for coordinating with system and functional testing team of the Siebel SFA/SMART application.
 Analyzed in-scope functional areas and document the application knowledge.
Environment: 45 members team using Siebel 7 client ver7.7.8.2 (Siebel Service), Siebel Tools ver7.7.8.2, IBM
Siebel Estimating model ver2.4, MS Project Plan, IBM ReposiTool ver7.8.2, Rational Clear Quest, IBM Web Sphere,
IBM Ascendant ERP Toolset, Oracle, and Win 2000/XP.
Client: Deutsche Telekom AG, Germany Oct.06 - Apr.07
Project: T-Com EAGLE - Siebel eCommunications
As a Team Lead/Business Analyst/Test Lead, I was involved in:
 Requirements Study and Gap Analysis.
 Responsible for preparing the test strategy document, planning for releases, milestone and cycles of testing in
Project plan documentation.
 Responsible for task planning, coordination and allocation of tasks to the Onsite and Offshore team members for
various tracks of the Siebel application.
 Created the high and low level design documentation for various modules and interfaces of the Siebel
application.
 Worked on designing the workflows for business process automation.
 Involved in analyzing the functional requirements and designing the Siebel 7.8 application Interfaces workflows
and testing of the Interfaces.
 Coordinated the Offshore team for development, testing and Onsite team for design, testing the interfaces in
various environments of the project.
 Involved in analyzing the functional requirements, designing the test cases, manual testing, defect logging and
tracking for both Siebel 7.8.2 and Siebel 8.0 applications and Interfaces.
 Created and reviewed the test cases design documents for CMAT Integration, Data Administration, Oracle
Address Validation, SCORE Integration tracks of Customer Edge/Partner Edge (CE/PE) module of the application.
 Responsible for transitioning the interfaces requirements and functionalities to the design team and preparing
the functional and integration test cases for the testers.
 Responsible for complete Integration and Functional testing of the Siebel EAI workflows and other functionalities
in CRMT side as well as in TCOM ESB middleware side of the system.
Environment: 265 members team using Siebel 7 client ver7.8.2 (Siebel eCommunications), Siebel client ver8.0,
Siebel Tools ver7.8.2, ver8.0, IBM Web Sphere, MQ Series, Bonfire XML, RPM 7.x, Remedy, Clear Quest, Clear Case,
Mercury Quality Center ver9.0, Oracle ver9.x, ver10, Win 2000/XP .

Dec04-Sep06
Project Manager/Technical Manager
Client: Johnson & Johnson Group (Ortho Biotech), USA Feb.06 - Sep.06
Project: Siebel Sales Application SFA & HCMS
As a Project Manager/Project Lead, I was involved in:
 Gathering and analyzing in-scope requirements from the Client and document the SOW, development and
release strategy.
 Worked on Project planning, Effort estimation and Staffing.
 Responsible for review the project documents from Customer and involve in meetings and decision making on
milestone planning, releases on the deliverables.
 Created the high level design, Low level design documentation for various modules/entities of the Siebel
application.
 Involved in analyzing the Siebel 6 application, functional requirements and designing the Siebel 7 application.
 Worked on designing the workflows for business process automation.
 Responsible for review the deliverables from team, planning and allocation of tasks to team and ensure the on
time and quality deliverables to the customer.
Environment: 12 members team using Siebel 7 client ver7.8.2 (Siebel Sales), Siebel Tools ver7.8.2, Oracle,
WinNT/2000.
Client: Deutsche Leasing Gmbh, Germany Dec.04 - Jan.06
Project: CRM EAGLE Upgrade - Siebel Sales Application
As a Project Lead/Technical Architect/Development Manager, I was involved in:
 Reviewed the approach documents, design documents, gap analysis document before delivering it to the client.
 Coordinated with the offshore front-end, back-end team members and the Onsite team members.
 High and Low level Technical design document preparation.
 Prepared the data model diagrams for Siebel 6 and Siebel 7 applications.
 Design, develop and test of Siebel Outlook Calendar interface synchronization.
 Responsible for assistance in preparing the document for enhancements and providing technical inputs to
achieve the functionality.
 Set up the development and test server environment in Offshore for the Up gradation and Integration process.
 Coordinated the Offsite team for analysis on existing application, development, testing and Onsite team for
gathering the inputs for application and the interfaces.
 Maintained all the project records and documentation in keeping with the CMM level 5 requirements.
E n v i r o n m e n t : 2 0 m e m b e r s t e a m u s i n g S i e b e l 7 c l i e n t v e r 7 . 7 . 2 , Si e b e l T o o l s v e r 7 . 7 . 2 , Ac t u a t e
v e r 7 . 0 , O r a c l e v e r 9 . 2 . 0 . 6 , S u n S o l a r i s 8 , Ac t u a t e v e r 6 . 0 , W i n 2 0 0 0 .
Sep01-Nov04
Consultant/Project Lead
Client: Lexis-Nexis Group Central, USA Jan.04 - Nov.04
Project: Siebel Sales Application
As a Team Lead/Consultant, I was involved in:
 Created the detailed design documentation for various modules/entities for the Siebel application.
 Worked on designing the workflows for Siebel Email response module.
 Involved in analyzing the Siebel 6 application, functional requirements and designing the Siebel 7 application
 Written the pseudo code of business service server scripts for the Siebel Email response module.
 Responsible for configuring the applets, views and screens for the Sales Campaign module.
 Involved in writing the pseudo code and actual code at applet, business component and business service server
level scripts for the Sales Campaign module.
 Responsible for developing, testing and deploying the Email response solutions for the Siebel base application.
Environment: 9 members team using Siebel 7 client ver7.5.3.2, Siebel Tools ver7.5.3.2, MSSQL Server2000, Win
NT/2000.
Client: Intergas NV, Netherlands Sep.03 - Dec.03
Project: Siebel eEnergy Application
As a Project Lead/Integration Lead, I was involved in:
 Written the business service server scripts for the batch and real-time interfaces.
 Worked with BAPI methods and calls of the interface with the Ebis system (The Ebis system is completely a
Dutch language based back-office system).
 Created the workflows for the batch interfaces.
 Worked on designing, developing and testing of simple, group and complex MIS reports using Actuate
e.Reporting suite.
 Worked on configuring the applets, views and screens for the Marketing module.
 Responsible for assistance in preparing the document for data mapping between the legacy Ebis and Siebel
system.
 Maintaining, gathering and knowledge transfer of the functional requirements and CR from the client for the
offsite development and testing.
 Coordinated the Offsite team for development, testing and Onsite team for testing the interfaces.
Environment: 7 members team using Siebel 7 client ver7.0.4,Siebel Tools 7.0.4, Actuate 6.0, Oracle 8.1.7.4, Sun
Solaris 8, iPlanet Web Server, Actuate report server, Visibroker 4.0(Siebel), Visibroker 3.5(EBIS), Win NT/2000.
Client: Itronix Inc., USA Jul.02 - Aug.03
Project: Siebel Field Service and Marketing (Phase I)
As a Configurator, I was involved in:
 Preparation of Gap analysis document, technical specifications, test plan and User manual.
 Worked on creating the Workflow policies, programs and processes.
 Involved in design and development of the new and as well in modifying the existing Screens using Siebel Tools
in Field service and Marketing modules.
 Designed Assignment Manager Rules for territory based assignments, notification.
 Involved in creation of eScript programming at applet, application and business component levels.
 Responsible for creation of Excel report using MS Visual Basic and Actuate reports using the Actuate Developer
workbench.
 Responsible for maintaining all the project records and documentation in keeping with the CMM level 4
requirements.
Environment: 18 members team using Siebel 2000 v6.0.1, Siebel Tools, Siebel eScript, Actuate4.0, MS V B6.0,
MS SQL Server 7.0, Win NT 4.0
Client: Converges Inc, USA Sep.01 - Jun.02
Project: Building SIEBEL Connectors to ATLYS
As an Integrator/Programmer, I was involved in:
 Created the XSLT style sheets to convert the data in one XML format from Siebel 7 (beta) to other XML format in
Atlys and similarly from Atlys to Siebel.
 Involved in Configuration, development and testing of the Siebel front-end application using Siebel Tools, Siebel
eScript.
 Created and tested the Workflow processes for Outbound HTTP requests.
 Created and tested the bidirectional data flow in XML format using the File Transport business services
 Responsible for Installation and Configuration of Siebel Web Engine Server Component for the Inbound HTTP
requests to get the XML stream into the Siebel environment from the legacy system.
 Tested the interfaces and data transfer between the two systems.
Environment: 6 members team using eXcelon Stylus studio 3.0, Siebel Tools ver6.3/7.x, Siebel EAI, XML 1.0, Siebel
eScript, Oracle 8i, Win NT 4.0
Sep00-Jun01
Application Engineer/Consultant
Client: Dial Inc, USA Sep.00 - Jun.01
Project: Trade Promotion Management System
As a Configurator, I was involved in:
 Design and development of the new screens and as well as modification of the existing screens using Siebel
Tools (Finance module).
 Coded for number of On-line and Batch programs using Visual Basic.
 Responsible for programming at applet, application and business component levels of the application using
Siebel VB.
Environment: 3 members team using Siebel Tools ver4.0/6.0, Siebel VB, MS Visual Basic ver6.0, MS Access97,
Oracle ver7.3.3/8.1.5, Win95.

Mar00-Aug00
Sr. Executive-CRM
Client: DMIND Inc., USA Mar.00 - Aug.00
Project: Siebel Call Center and Help Desk
As a Configurator, I was involved in:
 Design and development of the new and as well in modifying the existing screens using Siebel Tools.
 Creation of eScript programming at applet, application and business component levels.
 Responsible for creation of reports using the Actuate Developer workbench.
 Responsible for maintaining all the project records and documentation in keeping with the CMM level 4
requirements.
Environment: 6 members team using Siebel 2000 ver6.0.1 (Call center-Mid market edition), Siebel Tools, Siebel
eScript, Actuate reports 4.0, MS SQL Server 2000, Win NT 4.0
Aug98-Mar00
S o f t w a r e E x ec u t i v e
Client: Citibank, Czech Republic Jan.99 - Feb.00
Project: Emerging Local Corporate (ELC)
As a Programmer, I was involved in:
 Creation and modification of User screens using Siebel Tools.
 Worked on EIM to import data from legacy systems to Siebel base tables.
 Created Master-Detail and group reports using Actuate.
 Siebel server administration.
Environment: 5 members team using Siebel Tools 4.0, Actuate reports 3.0, Siebel VB, Oracle ver7.3, Win NT
Client: Citibank, USA Aug.98 - Dec.98
Project: Segmentation
As a Programmer, I was involved in:
 Design, coding and unit testing of the respective modules of this application.
 Worked extensively on the maintenance module part of this project, coded for number of programs using VB.
 Responsible for peer review and testing of the other modules of this application.
Environment: 5 members team using MS Visual Basic ver5.0, SQL, MS Access ver2.0, Oracle ver7.3.4, Win NT4.0.

Training Duration Training Training Mode of

Courses Name (mm/yy) Institute/Organization Institute/Organiza Training
Name tion Address
Start End
Date Date
CRM Siebel98 03/99 04/99 Byzan Systems Pvt Ltd Chennai, India Competency
(ver4.0) Internal
Training
XML 10/01 10/01 HCL Technologies Ltd Chennai, India External
(ver1.0) Training
CRM Siebel2000 08/03 09/03 HCL Technologies Ltd Chennai, India Competency
(ver6.3) Internal
Training
Project Lead 12/05 12/05 Polaris Software Lab Ltd Chennai, India Corporate
Essentials University
Training
CRM Siebel7 08/05 08/05 Polaris Software Lab Ltd Chennai, India Competency
(ver7.0.4) Internal
Training
UML 07/06 07/06 Polaris Software Lab Ltd Chennai, India Corporate
University
Training
IT Specialist 01/07 01/07 IBM Global Services India Bangalore, India Corporate
Accreditation Pvt Ltd Global Campus
Project 12/07 12/07 IIPM (R.E.P) Chennai, India External
Management Training
Professional (PMP)
CRM for 05/07 05/07 IBM Global Services India Bangalore, India Competency
Telecommunicatio Pvt Ltd Internal
n Industry Training
Rational 02/08 02/08 IBM Global Services India Bangalore, India External
RequisitePro Pvt Ltd Training
Fundamental
(ver7.0)
CRM Siebel7 02/08 02/08 IBM India Pvt Ltd Bangalore, India Competency
Essentials (ver7.7) (Oracle University) External
Training
Rational Portfolio 02/08 02/08 IBM Global Services, US Webinar Competency
Manager Internal
(ver7.0) Training
Project Financial 09/08 09/08 IBM India Pvt Ltd Kolkata, India Competency
Mgmt Internal
Training
Delivery 12/08 12/08 IBM India Pvt Ltd Kolkata, India Competency
Excellence@ Internal
IBM Training
Software 06/08 06/08 IBM India Pvt Ltd Kolkata, India Competency
Configuration Internal
Mgmt Training

Reviews and 05/08 05/08 IBM India Pvt Ltd Kolkata, India Competency
Inspection Internal
Training
CRM Siebel 8.0 02/09 02/09 IBM India Pvt Ltd (Oracle Kolkata, India Competency
New Features University) External
Training
Oracle Business 03/09 03/09 IBM India Pvt Ltd (Oracle Kolkata, India Competency
Intelligence EE - University) External
10g R2 Training
CRM Siebel 8.0 10/09 10/09 IBM India Pvt Ltd (Oracle Bangalore, India Competency
Implementation University) External
Case Study Training

Certifications Duration Training Training Degree

Name (mm/yy) Institute/Organization Institute/Organization Awarded
Name Address
Start End Date
Date
AutoCAD 08/97 09/97 PSG College of Coimbatore, India Autodesk
Technology AutoCAD
Diploma in 05/97 05/97 Computer Software Coimbatore, India DAST
Advanced College (CSC)
Software
Technology
IBM: Project 05/07 05/07 IBM Global Campus Bangalore, India IBM -
Teams-Building Learning
a Project Team; EDE100;
Identifying EDE056
What the
CustomerWants
IBM -QPACE 08/08 08/08 IBM Global Campus Kolkata, India Mastering
Levels 3, 2, 1 Learning Delivery
Excellence
IBM - KYI: Auto 09/08 09/08 IBM Global Campus Kolkata, India Foundational
Industry Learning
Modules1, 2
IBM: 05/09 06/09 IBM Global Campus Kolkata, India IBM -
Mastering Learning
Negotiation; EDE062;
Decisions and MGMT0181;
Risk; EDE072;
Communication COMM0807;
Etiquette; EDE049;
Change SGC51502
Process;
Effective
relationships
Client;
Breakthrough
Thinking