IRCTCs e-Ticketing Service

Electronic Reservation Slip

This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as
without ticket and charged as per extant Railway rules.
Transaction ID: 0344225071 PNR No: 4229362490 Class: 2S

Train No. & Name: 12675/KOVAI EXPRESS Date of Journey: 25-May-2011 Distance: 0334 KM

Date of Booking: 23-May-2011 11:56:21 AM Date of Boarding: 25-May-2011 Quota: General

From: CHENNAI CENTRAL(MAS) To: SALEM JN(SA) Total Fare: Rs 169.00

Boarding: CHENNAI CENTRAL(MAS) Resv Upto: SALEM JN(SA) Adult: 1 Child: 1

Scheduled Departure: 06:15*

Passenger Mobile Number: 9884372495

* Departure time printed on the ERS is liable to change. New time table from 01-Jul-2011.

Concession Coach No/Seat

SNo. Name Age Sex Booking Status/Current Status
Code No/Berth
1. Usha Rani 26 Fem ale WL 18/ WL 7 0000/

2. Hari Vignesh 8 Male WL 19/ WL 8 0000/

IRCTC Service Charge: Rs 10.00

Important
PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are
not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and
charged as per extant Railway rules.
New time table is effective from 01-07-2011. Departure time printed in ERS is liable to change. Customers are requested
to check with Railway enquiry.
Train Num bers are changed w.e.f 20-12-2010 from 4 to 5 digits.
One of the passenger booked on an E-ticket is required to present any of the identity cards noted below in original during the
train journey and s ame will be accepted as a proof of identity failing which all the passengers will be treated as travelling
without ticket and shall be dealt as per extant Railway Rules . Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving
License / Photo ID card issued by Central / State Govt /Student Identity Card with photograph is sued by recognized School or
College for their s tudents /Nationalised Bank Passbook with photograph /Credit Cards issued by Banks with laminated
photograph.
The accom modation booked is not transferable and is valid only if one of the ID card noted above is presented during the
journey. The pass enger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry
the electronic reservation slip, a charge of Rs .50/- per ticket shall be recovered by the ticket checking staff and an excess fare
ticket will be issued in lieu of that.
E-ticket cancellations are permitted through www.irctc.co.in by the user. In cas e e-ticket is booked through an agent, please
contact res pective agent for cancellations.
For Railway Enquiry Dial 139 or SMS 'RAIL' to 139.
Jago Yatri Jago.
For catering related queries dial toll free no. 1800-111-139.
24X7 Customer Care: 011-39340000, Mon - Sat (10am - 6pm): 011-23345500
Chennai Customer Care: 044-25300000E-Mail: care@irctc.co.in
Rules for Waitlisted E tickets passengers

a) Status of E-tickets after chart preparation

1. Confirmed E ticket –Wait-listed E- ticket where all passengers are confirm ed at the tim e of charting.
2. Partially waitlisted/Confirmed/RAC E ticket - Wait-listed E- ticket where s ome passengers are confirmed/RAC
and others are wait-listed at the time of charting.
3. Fully waitlisted E tickets - Wait-listed E- ticket where all passengers continue to be waitlisted at the time of
 charting.

b) Authorization to board the train

1. Pas sengers with Confirmed E ticket are perm itted to board the train. Their nam es will appear on the chart.
2. Nam es of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the Waitlisted
pas sengers).
3. PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart.
They are not allowed to board the train. If full waitlisted pass engers are found travelling, they will be treated as
without ticket and charged as per extant Railway rules.

c) Cancellation rules

1. Confirmed E ticket can be cancelled by pass engers through internet before chart preparation only.
2. Partially waitlisted/Confirmed/RAC E ticket can be cancelled by passengers through internet before chart
preparation only.
3. Fully waitlisted E tickets can be cancelled by passenger using internet before chart preparation. After chart
preparation it will be cancelled by Railways and money refunded automatically.

d) Refund rules

1. After chart preparation, Refunds for Confirmed / RAC / Partially Waitlisted E ticket will be processed through TDR
process. Custom er can file TDR online and refund will be process ed by Indian Railways. IRCTC will credit the
amount to custom er / agents account on receipt from Indian Railways.
2. For refunds of Fully waitlisted E ticket after chart preparation, customer needs not to apply to IRCTC for
cancellation and refund. Their tickets will be cancelled online by Railways and refund s hall be credited to
user/agents account automatically.
3. Partially waitlisted E-Ticket holders where part pass engers have travelled & want to claim refund for the
pas sengers who have not travelled are required to collect Guard certificate from TTE / Conductor of the coach.
These pas sengers are also required to file on line TDR & s end the guard certificate in original at following
address:
General Manager (Ops)
IRCTC
Internet Ticketing Centre,
State Entry Road
New Delhi 110055.
4. Submission of Guard certificate in original to IRCTC is also required for refund claim on account of A.C.
failure/Coach not attached/Accommodation offered in lower class in addition to online filing of TDR. Guard
certificate can be obtained from TTE / Conductor of the coach.

Thank you for using IRCTC's Services.

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