MELVIN JONES

43370 West Maricopa Avenue, Maricopa, Arizona 85138

602.326.7693 - 520.568.5298
majones963@yahoo.com

PROFILE OVERVIEW
Strategic and visionary HR management professional with expertise in developing
and realigning organizational-wide initiatives and learning roadmap; advanced sk
ills in sustaining organizational diversity; and the ability to understand and i
nterpret broad multidisciplinary perspectives.
Forward thinking leader who thrives at identifying critical talent to support co
mpany goals as well as in establishing program strategy based on organizational
focus and key objectives. Reliable mentor who fosters ownership and accountabili
ty. Highly analytical in communicating and developing high-level strategies, and
translating them into tools and processes for execution. Perceptive and able to
think “out of the box†; identify solutions that address organizational and / or individ
ual challenges and issues.

AREAS OF EXPERTISE
TRAINING CURRICULUM DEVELOPMENT AND DELIVERY - HR POLICY DESIGN AND ADMINISTRATI
ON - CONFLICT MANAGEMENT CHANGE MANAGEMENT - COMMUNICATION - ROOT CAUSE ANALYSIS
- EMPLOYEE RELATIONS - PERFORMANCE MANAGEMENT - PROCESS AND TOOL DEVELOPMENT -
SUCCESSION PLANNING

PROFESSIONAL EXPERIENCE
HR Manager Stream Global Services-Phoenix, AZ (2009-Present)
Oversee and fine-tune all HR functions in partnership with senior leadership tea
ms to actively leverage various intervention techniques needed to drive effectiv
e change. Conduct organizational diagnosis to determine drivers that impact orga
nizational growth and sustainability in order to develop comprehensive recommend
ation and action plans.
- Improved site operations through site assessment to ID strengths and opp
ortunities, resulting to 26% improvement in quarter-over-quarter employee satisf
action survey results
- Defined key issues affecting team work and implemented mediation strateg
ies that resulted to cohesiveness and increase in overall effectiveness of senio
r leadership team
- Instituted a strategy that streamlined site recruiting process resulting
in 25% reduction in candidate time to hire
- Increased employee and leader morale across the site by transforming ima
ge and perception of HR Department
- Held accountable for periodic update of newsletter for improved employee
engagement
- Key person in decreasing costs charged against company unemployment rati
ng; improved success rate of defending company position during Unemployment Hear
ings
Director, Employee & Leadership Development eTelecare Global Solutions-Scott
sdale, AZ (2006-2009)
Led the identification and development of potential leaders by creating a global
ly consistent process and methodology.
- Instituted an organizational competency model that enhanced performance
management efforts across organization
- Managed the international team that conducted needs analysis, design, de
velopment, and implementation of a deployment leadership development training pr
ogram where over 1000 leaders were trained and certified resulting to:
> Strategic coaching tools that drive improved performance and business
growth
> Higher tracking capability to recognize performance drivers
> Established Execution and Enculturation Plan to ensure transfer of lea
rning occurred
> 168% cost savings versus external training programs for attendees
- Standardized course certification and procedures
- Prompted substantial improvement in multiple key performance indicators
including 163% customer satisfaction turnaround by providing consulting services
to business unit
- Increased training efficiencies by transitioning organization from 100%
instructor-led training
HR Manager JDA Software-Scottsdale, AZ (2003-2006)
Collaboratively work with managers in optimizing organizational-wide efforts to
evaluate current teams for increased efficiencies in organizational structure, o
perational processes, and professional development.
- Co-developed and delivered performance management business processes tha
t supported key initiatives of the corporation, resulting in greater employee en
gagement and consistent employee feedback
- Created and managed a custom-made expatriate program that resulted in >$
450K annualized savings through vendor outsourcing, expat compensation alignment
, and program benefit review and standardization
- Empowered sales team performance and retention of top talent through det
ailed analysis of and recommendations for design of sales compensation plan
HR Operations Manager ON Semiconductor / Motorola-Phoenix, AZ (2001-2003)
Streamlined HR operational and administrative efficiencies; designed and coordin
ated tools involving HR initiatives, including retention / rewards, performance
management, and communications. Provided strategic direction to organizational l
eaders in a variety of areas, including succession planning, professional develo
pment, and performance management.
- Restructured incentive calculation and payout process for fewer inaccura
cies, and reduced processing time by 33%
- Improved key technical talent reward and recognition program, which incr
eased employee engagement while decreasing costs to organization (less “entitlement†ben
efits / awards)
- Improved organizational performance review process via tools, timelines,
and training materials analysis and redesign
HR Manager ON Semiconductor-Phoenix, AZ (1998-2001)
Managed and ensured timely resolution of employee relation issues, including dis
ciplinary issues, policy violations, performance deficiencies, and department re
structures.
- Launched change management techniques to effectively support organizatio
n during periods of extreme employee unrest, including company restructure, spin
-off, IPO, and voluntary / involuntary separations that lowered turnover and sta
bilized business operations
- Successfully reengineered HR departmental efforts that enabled team make
up and activities after spin-off / separation

EDUCATION
(BS) BACHELOR OF SCIENCE IN INDUSTRIAL AND LABOR RELATIONS
Cornell University, Ithaca, NY

PROFESSIONAL TRAINING
Global Business Certificate Program: Thunderbird University
Leading Strategic Human Resources in a Global Economy: Thunderbird University
Effective Facilitation
International Assignment Management

AFFILIATIONS AND ACTIVITIES

- SHRM (Society for Human Resource Management)
- Omega Psi Phi Fraternity, Inc. (undergraduate and graduate chapters)
Former President (1994 & 2005-2007) and Vice President (1993, & 2003-200
5)
- Antioch Missionary Baptist Church Youth Leadership Committee

AWARDS AND HONORS

Omega Founders Award (2007) - Omega Man of the Year (1993 and 2004)

COMPUTER SKILLS
Microsoft Office applications, PeopleSoft, Oracle, HRizons, HTML Exposure, and F
ront Page