TERESA MURPHY

12305 Ark Road * Frisco, Texas 75035

972.377.0113 *
CUSTOMER SERVICE AND SALES MANAGER
Customer service and sales manager with 10 years experience. Expertise in custom
er relations, team development, and day-to-day operations of retail establishmen
ts. Proven ability to resolve customer issues, increase sales, and maintain cust
omer-focused store environment. Excellent communication and customer / vendor re
lations skills.
Customer Service * Financial Management * Inventory Control * Merchandising * Op
erations Management
P&L Responsibility * Project Management * Sale Forecasting * Team Facilitation *
Training / Development
CAREER ACHIEVEMENTS
* Increased sales and profits each year at Target.
* Mentored 7 employees who were subsequently promoted to higher positions.
* Achieved third best increase in profit margin in the company.
* Held various company walkthroughs with upper management.
* Trained 3 other food ETLs from other districts.
* Raised service scores in grocery department.
* Recognized as "Cleanest Store in Plano" by the Health Department.
* Grew sales by $50,000 and won an award from district manager.
* Achieved payroll numbers in a district where only 2 stores consistently met f
inancial goals.
PROFESSIONAL EXPERIENCE
Target. Frisco, Texas. 2003 - present
Senior Executive, Food
* Direct sales and P awarded "green" status, which only 50 out of 280 stores ac
hieved.
* Maintained sales floor and backroom controls through communication with vendo
rs and team members.
* Acted as second in command in the store.
* Oversaw 120 grocery employees and 400 total store workers.
Selected Accomplishments
* Achieved third best increase in profit margin in the company.
* Held various company walkthroughs with upper management.
* Trained 3 other food ETLs from other districts.
* Raised service scores in grocery department.
* Implemented a service huddle and service reward board that was adopted by the
rest of the district.
Albertsons. Plano, Texas. 2001 - 2003
Store Director
* Managed 12 different departments.
* Developed managers through hands-on training.
* Achieved sales, payroll and inventory goals every quarter.
* Facilitated training classes at district office.
* Made decisions on store displays and drove increased sales.
* Oversaw total store inventory numbers.
* Supervised 150 - 170 team members.
Selected Accomplishments
* Recognized as "Cleanest Store in Plano" by the Health Department.
 * Coordinated and managed a community Iraq charity truckload donation.
* Grew sales by $50,000 and won an award from district manager.
* Achieved payroll numbers in a district where only 2 stores consistently met f
inancial goals.
Albertsons. Denton, Texas. 2000 - 2001
Grocery Manager
* Developed critical relationships with vendors to ensure receipt of appropriat
e merchandise.
* Mentored and developed 2 lower ranking managers who were later promoted.
* Ensured floor level inventory was correct through proper ordering and invento
ry management.
* Maintained positive customer relationships and resolved customer issues.
* Oversaw safe and money handling.
* Oversaw 30 team members and served as assistant manager.
Selected Accomplishments
* Completed Accelerated Management Program.
* Recognized as having best backroom in the district.
* Increased sales from the previous year by $150,000.
EDUCATION
B.A. in English, Political Science, and History. Austin College. Sherman, Texas.