Professional Documents
Culture Documents
PROFESSIONAL EXPERIENCE
CITIBANK ~ Abington, PA
Assistant Branch Manager (Promoted) 2010-Present
Personal Banker/Business Banker 2007-2010
Service Officer 2007
Teller 2006-2007
- Demonstrate efficient performance in providing operational, service, and
administrative leadership for the financial center team
- Work closely with financial center manager in achieving sales and audit
goals by ensuring outstanding operational and administrative control, and servic
e delivery
- Administer operational integrity and control in the financial center, de
velop action plans to improve operational controls, mitigate losses, as well as
superior client experience
- Ensure integrity by implementing Management Self Assessments (MSA); over
see audit and compliance activities in the Financial Center within required time
frames
- Perform diverse duties such as managing account opening process, coordin
ating calendars, completing paperwork, and preparing financial center audits
- Conceptualize and formulate client solutions along with overall client s
atisfaction by organizing traffic flow
Key Accomplishments:
- Supervised and maintained compliance with operational controls, includin
g legal, corporate, and regulatory procedures to ensure the safety and security
of customer and bank assets
- Assumed full responsibility in establishing and maintaining clear, consi
stent leadership and communication process to financial center on all operationa
l matters
- Gained more than two years sales experience as one of top sellers in Phi
ladelphia market in the Personal/Business Banker position
JACKS TAILOR SHOP ~ Bethel Park, PA
Part-Time Assistant Manager 1997-2006
- Proficiently managed all aspects of a family owned tailor shop, such as
inventory, accounts payable, and customer service
- Prepared daily sales tabulations and facilitated weekly bank deposit
ENGINEERED SAFETY SOLUTIONS ~ Robinson, PA
Order Processing Coordinator / Enterprise Resource Planning Specialist
2005-2006
- Provided primary oversight to ongoing projects and ensured timely delive
ry of products to clients
- Administered Enterprise Resource Planning software, Microsoft Navision;
performed data entry of sales orders, monitored approval process, managed releas
ing of orders for purchasing, handled inventory, processed shipments, and provid
ed high level customer service
- Executed troubleshooting, provided support to all departments, and facil
itated training to employees in utilizing Navision
FAMILY BEHAVIORAL RESOURCES ~ Century III, PA
Therapeutic Support Staff 2003-2004
- Performed specific, approved interventions to stabilize an assigned chil
d or adolescent, such as crisis intervention, reinforcement of desired behaviors
, provision of emotional support, implementation of time out strategies and time
structure
- Regularly collaborated with other members of the treatment team, as well
as other professionals working in the home or other community-based settings
SENATORâ⠬⠢S RESTAURANT ~ Point Breeze, PA
Restaurant Manager 2001-2003
- Utilized skills in managing inventory, ordering stock, and scheduling an
d hiring employees
- Provided exceptional customer service to guests and developed daily spec
ials on menu to meet customer requests
- Established strong customer base through advertisement and solicitation
and market to local individuals and businesses
EDUCATION
Bachelor of Arts in Psychology ~ Minor in Italian and Computer Science ~ 2003
UNIVERSITY OF PITTSBURGH ~ Pittsburgh, PA ~ Academic Deanâ⠬⠢s List